Name: The Chicago Hotel Collection River North
Address: W Chestnut, 312, Chicago, 60610, US

The Chicago Hotel Collection River North

Chicago - IL · United States

100 reviews shown

10/10

Exceptional

27 Jul 2026

Andrea

We absolutely loved our stay! Architecturally beautiful. Loads of fun vintage collections. Rooms are simple yet comfortable and clean. We loved the basement. From the pool hallway to the beautiful shared kitchen and game rooms.
I only have one negative… it was quite noisy. We could hear everyone coming back in the hallway late night, neighbors toilet flushing and some noisy neighbors getting it on the floor above us. I would suggest “Earplugs” when you stay. They should offer them at the front desk. Other than that we loved it and will be back. With earplugs…

6/10

Pleasant

26 Jul 2026

Craig

Needs updated

10/10

Exceptional

26 Jul 2026

Amber

The conscience and ability to park.

8/10

Excellent

26 Jul 2026

Corrie

No frills but easy to find, great for a quick overnight.

8/10

Excellent

25 Jul 2026

Kathleen

My room was spacious, clean, the bed was comfortable, and the location was perfect. It's close to Chicago station on the Brown line, and is walking distance to the waterway.

8/10

Excellent

24 Jul 2026

Raymond

Very cool place!
My only complaint is our air conditioner made a rattling noise, which was annoying at night.

2/10

Poor

21 Jul 2026

Stacey

It’s directly located under the Chicago “L” train tracks and with the train running 24 hours I didn’t get any sleep at all. The remote and TV in room didn’t work and no one was ever at the front desk. Total rip off. I would never stay again.

Self

8/10

Excellent

20 Jul 2026

MICHAEL

Headline, would I stay here again? 100% absolutely. It will not be everyone's cup of tea as the amenities are pretty sparse. It's sort of scrapper in the best ways. Room was clean but basic. If you are the type who likes to chill in your room a lot, this is not your jam. But we are on the go and the room was great for two dudes exploring Chicago and going to a concert.
We were there for 3 nights and the hotel associates we encountered were really cool and friendly. The location is great for doing anything in the general down town area. It was $100 a night less than the big chains right in the heart of downtown. However, I really dug this neighborhood (river north). Lots to walk to for food and drink. Parking is affordable if you use the spothero app and park right next door. Paid $46 total for 3 nights. You'd pay that for 1 night at most places in the city.

Back to the property. The basement is where it's at. There are ping pong tables and foosball and a great common area. The common kitchen features free coffee and a legit full kitchen, including commercial size fridges and freezer. Also, I want to mention the proximity to the L. It was right outside our 2nd floor window but we could barely hear it at all and it certainly wasn't a disruption. Don't be worried about that, just sayin'.
Nearby, check out Club Lago, Headquarters beercade, Clark Street Ale house, The Green door, Griddle24 and many others.

Friends

10/10

Exceptional

15 Jul 2026

Laura

We had a one night stay and our room was great for 3 adults and 2 babies. The staff was amazing and accommodating. I wish the main entrance bar, coffee bar was open! Our room was literally right next to the tracks but the double panes windows blocked the sound! We had a kitchenette and it would have been nice to have papertowels and some cups but it was very clean and spacious! Will definitely stay again!

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Kelly

The line to check in was slow moving with only one person working the desk. Also, there were many noises in the room at night that awoke us countless times.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Ivis

Very clean and just like pictures

Family

10/10

Exceptional

07 Jul 2026

Carrie

Arrived later than the front desk staff worked apparently, but called the emergency number and Mike took care of everything, finding me an amazing room and picking up my parking. Excellent staff and great spot downtown!

Self

6/10

Pleasant

07 Jul 2026

Jed

I have mixed feelings about this place. Even though everything worked out fine for us, and quality/cleanliness of room/amenities exceeded expectations, and we had a GREAT time in Chicago BECAUSE of the sweet location (2 blocks from El stop/heart of downtown!) still…

It seemed something shady was going on with random upcharges that were being assigned to other customers right as they were checking in. The staff person *called the police* and *cancelled the reservation* of people checking in ahead of us when they tried (in a completely reasonable way) to refuse additional charges. They were not acting unreasonable or dangerous, but staff was dismissive and passive-aggressive.

I braced myself, ready to accept extra charges because I would rather do that than start from scratch for my whole family with only 24 hours to spend in the city, but then, (maybe because the police were standing there?) she just waved me on, didn’t charge me more and didn’t make me initial that I would accept upcharges. She did make a bigger deal about the deposit for “incidentals” than other places do. So maybe the upcharges are coming…

The upcharges total about $125, which would just make it a “normal” price for downtown Chicago, instead of the amazing deal we got ($200 for a room with 6 double-bed bunk-beds, which was AWESOME!!) But still, it created unfortunate anxiety, especially for my teenagers, so a little cloud over the otherwise perfect trip.

(Note—The El did NOT disturb our sleep at all!)

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Taleisa

Enjoyed having the kitchen dining area open that was equipped with everything you need to cook your own meals definitely saved money. Location was great parking all around Chicago is horrible staff that checked us in was kind of rude but staffed. The next morning was great. Enjoyed our stay overall.

8/10

Excellent

05 Jul 2026

Jeff

Location was ok.

Partner

8/10

Excellent

03 Jul 2026

Ryan

very nice

2/10

Poor

30 Jun 2026

Jackson

It took an hour to check in because the lady at the desk was painfully slow, there was only 2 people Infront of me checking in. There is 200 dollars of undisclosed fees due when you arrive at the property, and a sign that says if you complain about it they will cancel your room with no refund. The lady at the desk tried to tell me that I didn't book in time and that I had to pay a additional 300$ last minuet fee, even though I booked 2 days ahead of time. Additionally the room was advertised as sleeping 6, it had 4 full beds. No idea how they came up with 6.

Business Friends

4/10

Poor

30 Jun 2026

Robert

This was a bait and switch they said my confirmation was canceled and they only had an upgraded room that was terrible and more money.
They did the same thing to 2 other customers while I was checking in.
My advice would be be to NOT book a room there and Expedia should take them off their site.

Family

10/10

Exceptional

27 Jun 2026

Elizabeth

Fun set up! Great a/c. Room was very clean, and the bed was comfy

Partner

6/10

Pleasant

24 Jun 2026

gina

I am still fighting with this property to get my deposit back of 75. They do not return messages and put you in VM when you call. Ridiculous! I stayed for business and never left my room or used their internet - which was not available! Very frustrating.

Business

10/10

Exceptional

24 Jun 2026

Grant

Room was clean and staff was helpful.

Partner

2/10

Poor

23 Jun 2026

Veronica

UNFORTUNATELY, MY FAULT WAS NOT REPORTING A COUCH THAT WAS BROKEN WHEN WE ARRIVED AT MY ROOM. THEY CHARGED ME $200; I HOPE THEY REPAIR IT AND REPLACE IT, OR THE NEXT PERSON REPORT IN CASE THEY HAVEN'T CHANGED IT; OTHERWISE, THEY WILL CHARGE OTHER PEOPLE FOR THE SAME \"PROBLEM\".

Friends

8/10

Excellent

22 Jun 2026

Quelana

This place was very cute and clean, the staff was very helpful and I would definitely come back again

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Bridget

The photos on the website show that there is a coffee bar or some type of lounge area. Unfortunately, this is no longer the case. The hotel itself is quite unique. The beds are comfortable, but the rooms are small. Not an issue for my husband and me since we spent very little time in the room. It is within walking distance to a wide variety of shops and restaurants. One downfall is that the second floor rooms are on the same side as the \"L\". It isn't bad though. The trains stop around 1am but are not super loud even until then. Definitely not for older guests or those looking for breakfast or other amenities on site. It's a great place for a couple of nights.

Partner

10/10

Exceptional

22 Jun 2026

Abra

Lovely time will be back thanks

Friends_and_family Friends

2/10

Poor

22 Jun 2026

Noelia

My mother in law and 4 year old son got bed bugs bites here. We stayed there before and we had an ac issue but still gave it another try and now the bed bugs just gave us the ick :(

10/10

Exceptional

21 Jun 2026

Mohammad

Very friendly and understanding staff

Friends_and_family Friends

2/10

Poor

21 Jun 2026

Ben

I booked for 4 people. Pictured room showed bunk beds. The room had one double bed and a couch. There were no bunk beds . Staff did not get this fixed or offer any remedy. We had to leave.

Family_with_children

6/10

Pleasant

20 Jun 2026

Michael

The surprise fees were not a great first impression. Rooms were clean, location was amazing, but staff were kind of useless and seemed overwhelmed at times.

4/10

Poor

20 Jun 2026

Rositta

They charged extra for the stay. And it was not mentioned during booking.

Family

8/10

Excellent

19 Jun 2026

Leila

The room was clean, comfortable and quiet, despite being next to the El.
There is a kitchen with coffee makers that was well maintained.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Colleen

AMAZING LOCATION AND PROPERTY

2/10

Poor

16 Jun 2026

Minerva

The train was literally 4 feet from my window and shook the room every 6 minutes! Impossible to sleep. Attempted switching rooms but was denied and offered earplugs. Checked in at 9:30pm checked out at 6am! Will not stay at this hotel again or use Expedia. Spoke with Expedia and the agent gave me $25 credit not nearly enough. At work exhausted!!

Self

10/10

Exceptional

14 Jun 2026

Sarah

Clean and family friendly once. Would be helpful if staff said the kitchen, game room and living areas were downstairs in basement. Everyone was having to find these themselves.

6/10

Pleasant

13 Jun 2026

William

Bed was comfortable, floor was dirty, staff often not available.

Self

4/10

Poor

12 Jun 2026

Boyce

Staff were unfriendly and unhelpful, if you were able to find them. Drunk kids yelling in the halls at 4am. A room that felt more like a jail cell than hotel room. If you are looking for a hostel with zero amenities, you may like it. Otherwise, try someplace else.

Business

8/10

Excellent

12 Jun 2026

Lawrence

Hotel was convenient and the room was very clean. Only issue was the hard floor that made things noisier than it might have been had there been carpeting.

Partner

2/10

Poor

10 Jun 2026

Latoya

The staff was never available. Beware! There is no Iron, no microwave, AC doesn’t blow well to it stays hot! Parking is high. The area is unsafe. I was supposed to stay for 3nights, I came in a 12am from Texas and checked out a 7am the next morning! Went downstairs to check out and guess what no staff! You will be on hold forever and routed to a Voicemail. Stay Away!!! I’m requesting a refund for my stay! Worst stay ever! And they are staying no refund?!! I will call the news on this place if I don’t get a refund.

Business

2/10

Poor

09 Jun 2026

Molly

We checked in shortly after 2:00 PM, got to our room 209, and noticed it felt oddly warm. Turned on the AC; set it to cool. Left to go about our day and came back around 8:30. Well, we walked in, and it was still absurdly warm. We could hear the AC blowing, but it certainly wasn’t cooling anything off. The thermostat had a nifty mode to let you see the set temperature, the temperature of the room, and the temperature outside. The set temperature? 64. The temperature of the room? 79. The outdoor temperature? 165. Yep. The AC was clearly broken. No worries. Should be an easy fix, right? This room doesn’t work, so let’s just move to another, right? Nope. We go down to the desk and tell the person at the counter. She tells us she’ll go check it right now and meet us up there. We go back to the room. Thirty minutes pass, and we haven’t seen her. I go downstairs to find her. About ten minutes later, she comes down and says she just fixed it. Give it ten to fifteen minutes to start working. My companion in the room tried to point out to her how the thermostat showed the AC was clearly broken, but she just “reset” it and said it would work now. 20ish minutes pass. Guess what? It’s not working. Still warm. The thermostat shows the same readings, including 165 degrees outside - an obvious sign this is broken. We go down to the check in desk. Again. We tell her again that we’ve waited. It’s not working. We’d like a different room. She says she’ll come check it now and fix it.

Family

8/10

Excellent

04 Jun 2026

Zach

Everything was clean and well put together. Hotel staff were very helpful and kind. We arrived around 7:00 pm and our room wasn’t quite ready—while this can be a frustrating situation, the staff were able to hold our luggage behind the counter so we could go explore Chicago for a bit.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Marcos

Everything was good!

Family_with_children

2/10

Poor

02 Jun 2026

Kevin

Horrible service horrible hotel!! Cancelled my stay day of reservation via email while I was traveling. Staff was horrible and continued to talk on phone while I was waiting to check in. The clerk was rude to me and very unhelpful. Will never book at this hotel again negative stars!

Friends_and_family Family

8/10

Excellent

01 Jun 2026

LIVAN

Meantime the light in the bathroom was working next day, we had a good experience….

Friends

2/10

Poor

01 Jun 2026

Armando

We had to leave cause the space was to small but the lady was nice we weren’t able to get a refund

Friends

10/10

Exceptional

24 May 2026

jorge

Me encanto tal cuál lo que estaba buscando, parqueadero muy cerca y lugares geniales muy cerca, ame esperarme ahi

Family_with_children

10/10

Exceptional

24 May 2026

Gregory

Great value - Liked young vibe

Business

8/10

Excellent

20 May 2026

Robert

Be aware that the front desk is only manned from 10AM to 5 PM. There is a box to deposit your key for checkout at other times. The only other issue was I never received a receipt for my stay, due to the fact that the desk wasn’t staffed.
BUT be sure to enjoy the basement kitchen. Fully furnished for self-cooking needs. Great restaurant 2 blocks away, Grill 24. Highly recommended!!!!

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Chyanne

Front Desk Staff was amazing , she’s the most sweetest person you’ll meet !

Self

10/10

Exceptional

18 May 2026

Andrew

I had a nice stay at the hotel with my family. It was a safe area, and close to Michigan avenue. The staff was very nice. Though my room was next to the L track, it didn’t bother me during the day or night.

Family_with_children

6/10

Pleasant

17 May 2026

Chanel

The staff was nice enough, I suppose, but you will hear the train all day and all night and the nice enough staff did not make up for that. Also, the elevator was out of service and there were no amenity options in the common areas that I noticed.

Self

10/10

Exceptional

11 May 2026

Milena

Great location near to the downtown , very clean place and their clean the room and restock the amenities every day

Friends_and_family Friends

8/10

Excellent

08 May 2026

Zackary

The room listing photos were misleading. We rented the Quad, which sleeps 6. The bed areas were shown in the photos, as well as a kitchenette area, which made the room itself look good for a group our size. But in reality the room itself was maybe 10ftx20ft(bathroom included in that total length) in total with no kitchenette. The beds were what we expected because they were clearly shown in the listing, but what wasn’t made clear was that the little bit of walking space shown next to the beds was the entirety of the room. Room was very cramped for 6 people, and the photos do not openly reflect that. It did in fact sleep 6(2 couples on bottom bunks and 2 singles on top bunks) and luckily that’s all we needed it for during an overnight trip, but had we been staying for a longer period, we would’ve definitely left and went elsewhere, because there was no room.

The desk isn’t staffed 24/7 and after arriving early morning to inquire about parking there until check in, had to wait until 1010 (clerk was late arriving) to talk to anyone. Ended up being told parking wasn’t available yet(we were early, that’s not a problem) and where to park nearby for cheaper than hotel rates. Clerk again wasn’t there for checkout the next morning, as they don’t arrive until 10. Had to do the checkout online process twice to get it to work, but was fairly simple.

There’s a coffee bar advertised on the listing as well as photos of it, but it looked like it hadn’t been open for some time at arrival.

Friends_and_family Friends

2/10

Poor

05 May 2026

Ishika

Unhappy with cleanliness of the hotel.

Friends

4/10

Poor

05 May 2026

Steven

Checkin Process slow booking advised that checkin available at 2, room available at 330pm
Maintenance poor, front doors wouldn’t lock properly, not all lights working, damage in room in. Small beds. I am 6 ft 1 inch and bed small and two short. Limited front desk staffing eg no one on desk at 9am in morning on several days. Was promised 3 times in writing by Hotel that would get Private Guest Club but this never happened despite multiple requests. Whilst towels were change regularly no amenities were refreshed or bedding changes over the 3 nights. A disappointment after having staying the previous nights at 4 fantastic hotels in major cities in the US . Made booking through Expedia who I have used for 25 years and the customer service was appalling. Highly recommend visiting Chicago great city just don’t stay here.

Partner

6/10

Pleasant

03 May 2026

Christopher

I appreciated the simplicity in the designs of the hotel and room. The staff was generally friendly and helpful when needed. However, there was a lot of noise from both the trains passing by frequently as well as loud arguing from other guests which carried into the room with minimal sound proofing. This made sleep difficult so we did not get much rest.

Partner

4/10

Poor

03 May 2026

Scott

Room was dirty, the furniture in the sitting is umcomfortable. The rooms are directly next to an el track.

Family_with_children

10/10

Exceptional

02 May 2026

Mikaella

super clean and the staffs were helpful and friendly.

2/10

Poor

02 May 2026

Laura

The fees posted here are a flat-out lie. When you check in (at 4, not 2 as posted here), you’re greeted by a surly employee and snarky signage about all sorts of extra fees. Walls are paper-thin, so you can hear everything (including toilet activities in other rooms). Be prepared to hear barking dogs and trains, too. Beds are super uncomfortable. Toilet paper might as well be sand paper. Coffee shop is never ever open. Desk is barely staffed.

Family

2/10

Poor

29 Apr 2026

Chrissy

Ant infestation in the bathroom. Stained towels and sheets. Rude staff. Annnnnd they kept my $125 deposit because not all of our trash fit into the tiny trash can in the room. They gave us a tiny trash can for a room that sleeps 6.

Friends_and_family Family

2/10

Poor

25 Apr 2026

Karine

Il n’y a personne de minuit à 10:30h , l’hôtel est barré durant ces heures… donc si on arrive la on attend dehors sauf si quelqu’un dort et nous laisse entrer…

Self

8/10

Excellent

22 Apr 2026

Cortez

Kind and helpful staff, also nice place.

Self

8/10

Excellent

18 Apr 2026

Shannon

Was surprised there was a complete kitchen in the basement full amenities and very clean. The decor was very unique and cool

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Adaly

Great stay! Close to all of attractions. I would stay here again 10/10

Friends

10/10

Exceptional

07 Apr 2026

Ginevieve

10/10 would stay here again

Family

10/10

Exceptional

07 Apr 2026

Jared

A very unique property in downtown Chicago area!

10/10

Exceptional

07 Apr 2026

Raul

10/10, will be back!

2/10

Poor

01 Apr 2026

Rachel

At 1am somebody on drugs or drunk was yelling at the top of his lungs for over 10 minutes in the hallway and woke up my 70 yo Mom and I. It felt like staying at a motel. We didn’t feel safe and had a hard time going back to sleep.

10/10

Exceptional

29 Mar 2026

Sanel

Arrived super late, front desk person had left and nobody was able to check me in. A manager named Michael was able to transfer me to a sister property very close by and even had a slight room upgrade. Great staff.

Friends

10/10

Exceptional

29 Mar 2026

Christopher

Please ensure clients know of there being food and beverage availability in which buildings as there are two locations

Partner

8/10

Excellent

29 Mar 2026

Matthew

Overall was good, but parking was not included with the room price, unfortunately.

Self

2/10

Poor

27 Mar 2026

Alice

try to use bleach and not over charge people who through a 3rd party

Self

8/10

Excellent

24 Mar 2026

Isabel

There is not bar and restaurant like the listing says. Staff was a little bit pushy and rude but easy to work with. Other than that it was super clean and a good location!

10/10

Exceptional

20 Mar 2026

Maddix

Right next to a train station

10/10

Exceptional

10 Mar 2026

Vincent

My room was cold the whole weekend I turned the heat up every 30 mins and it wouldn’t stay on. I literally slept in my outside clothes

Self

10/10

Exceptional

08 Mar 2026

Imranjit

Everything was great, will book again!

Friends

2/10

Poor

27 Feb 2026

Ava

Inaccurate booking with amenities, dirty and noisy room, Naomi at the front desk was rude

Friends

10/10

Exceptional

15 Feb 2026

Deangelo

8/10

Excellent

15 Feb 2026

Mario

The only complaint was the thermostat was not working and the parking could be nicer. Other than that had a great time and would stay again!

Leisure Partner

10/10

Exceptional

15 Feb 2026

HILARY

Todo

Leisure Friends

2/10

Poor

15 Feb 2026

deshun

I booked a room with 2 queens beds but only received one and was told that I would have to pay more for another bed, the heat didn’t work they had to bring a space heater, noticed people from next door apartment building looking into room until I closed drapes, and the window view was literally a trashed alley

2/10

Poor

03 Feb 2026

Lilian

No vuelvo a quedarme en ese hotel el trato es horrible y son rasistas con los hispanos no se los recomiendo no gasten su dinero en ese lugar

Leisure Partner

2/10

Poor

02 Feb 2026

Evan

This is my second time trying to post my horrible experience with both Expedia and the Chicago Hotel collection river north, but it seems as if they don’t want customers to know how horrible the experiences and how bad they’re scamming people working together to not give people their money back, or to move dates that the companies did wrongfully and would not change it because they’re money hungry let me just say I’m calling the Better Business Bureau on both the Chicago Hotel collection river north, and Expedia

Leisure Family

10/10

Exceptional

26 Jan 2026

Jessica

Nice staff very helpful

Business Family

10/10

Exceptional

20 Jan 2026

Nicholas

Front desk was the best we have had in a long time.

Leisure Partner

2/10

Poor

12 Jan 2026

Devin

hidden charges not known until arrival at front desk. online booking needs to include this.

10/10

Exceptional

02 Jan 2026

Marlyn

yes

8/10

Excellent

02 Jan 2026

PRAMILA

Staff was amazing

Friends_and_family Friends

2/10

Poor

01 Jan 2026

Katie

Not a good experience. They charged us for extra things because one towel had make up on it. Staff came into our room in the morning at 9am when check out was at 12. Would not recommend

10/10

Exceptional

01 Jan 2026

Michael

Very friendly staff

Self

2/10

Poor

19 Dec 2025

karla

The heating in my room didnt work my entire stay there while the temperature outside was -7 degrees. It was 65 degrees in the room my entire stay. That just isnt livable. And everytime i tried to go speak to the staff about it, they were nowhere to be found. I also paid for hotel parking and ended up having my car towed because there is no clear signage for where hotel parking is. I paid for an upgrade and parking and was only left disappointed.

Leisure Friends

8/10

Excellent

17 Dec 2025

Sue

Great decor.

Leisure Family

4/10

Poor

07 Dec 2025

chris

Room was fine until I noticed there was some well established mold clearly visible on the baseboards. The tile in the shower wasn’t done properly and water has been seeping through the wall of the sleeping area. When I went to the front desk the next day they said they’d send a cleaner in to check it out, which opulent do anything. The front desk seemed irritated when I asked for a new room and obviously don’t know how mold works. The room I was moved into had the same poor tile install and guarantee there is water damage in the walls too. Wont be back.

10/10

Exceptional

29 Nov 2025

John

Room was great! Fun set up, clean, and modern. Front desk personnel was amazing and informative. Will stay again!

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Mohamad

great

Business

10/10

Exceptional

23 Nov 2025

Blanca

We rented two rooms for my daughter’s birthday day in Chicago. It was a great stay. Easy access to the metro. They helped me accommodate cars. Gave us unlimited coffee, tea, and hot chocolate. Receptionist was super friendly and helpful.

Friends_and_family Family

6/10

Pleasant

19 Nov 2025

Eric

Came back the t

10/10

Exceptional

19 Nov 2025

Cornell

Awesome stay friendly staff!!!

Leisure Partner