Name: Best Western River North Hotel
Address: 125 W Ohio Street, Chicago, 60654, US

10/10

Exceptional

04 Aug 2026

Manuel Gonzalez

Jordan at the front desk was incredibly helpful and welcoming from the moment we arrived. He gave us the code to the lobby bathrooms (which were very clean) and offered to hold our luggage while we grabbed breakfast. It was a hot and humid day in Chicago, and he really made things easier for us.
When we came back, getting settled into our room was smooth and quick, and the chance to rest and freshen up made a huge difference. Throughout our stay, Jordan was patient, professional, and just genuinely kind. Check-out was simple too, thanks to him.
Overall, he made our experience much better, and I honestly think he deserves a raise or promotion. People like him make a hotel stand out.

8/10

Excellent

03 Aug 2026

Rana

Everything was good.

10/10

Exceptional

03 Aug 2026

Valerie

Wallace was very nice and friendly. He made our time in the lobby very enjoyable , whether it was for checking in or on our way out of the door . He is awesome !

10/10

Exceptional

02 Aug 2026

Kimberly

Very clean room & hotel area. Staff were very helpful & friendly. Would highly recommend.

4/10

Poor

31 Jul 2026

Lorraine

I found the front desk staff to be abrupt and unhelpful on the telephone. They were nice in person. I was in the annex building on the fifth floor. I stepped off the elevator and the floor had a moldy odor. The room was old but clean in appearance but was very moldy smelling. The sink and tub didn’t drain and the air conditioner was extremely loud. The hotel did send maintenance up who kindly cleared the drains and opened a window which helped with the mold odor but made for a very loud night with little sleep.

4/10

Poor

30 Jul 2026

graden

The room was muchSmaller than we anticipated. We called the front desk to complain about our noisy neighbors that kept us up all nightbut no one ever answered the phone. The pool and roof top view was nice but we will never stay there again.

6/10

Pleasant

26 Jul 2026

Anthony

The pictures of the hotel are a little deceiving especially for the price per night it’s dirtier and not as well maintained as it appears.

10/10

Exceptional

26 Jul 2026

Bobby Jo

Staff was friendly and the place was clean.

10/10

Exceptional

25 Jul 2026

Dere

No complaints

6/10

Pleasant

24 Jul 2026

Chris

Great location, and we enjoyed the amenities of the pool, roof top deck, and small but useful fitness area when we weren’t exploring.

Front desk help was almost non existent, as in no one even up there multiple times. At check in I asked a few questions regarding surrounding area & the nearby train (the L) stops I pre researched, and front desk employee didn’t attempt to even engage in the conversation and brushed me off. Shower head, few things in bathroom didn’t work well. Unfortunately on our 2nd night we had a few terribly loud surrounding guests all through the middle of the night. But I realize that doesn’t have to do with the property, but realization that lower price points can attract a bit more chaos.

8/10

Excellent

21 Jul 2026

Joe

Had room service

Family

4/10

Poor

20 Jul 2026

Kathleen

My room had a horrible smell at arrival so did the staircases. However, the fire smoke was the day before my arrival so not sure if the window unit ACs brought the smoke in.

Pay for 2 state get 2 stars.

10/10

Exceptional

17 Jul 2026

Joseph

Everything was lovely and low stress. Stiff beds though

Partner

4/10

Poor

15 Jul 2026

Sparkle

Only one elevator. My family of 8 could not fit on the elevator at the same time. The refrigerator was not cold.

Family_with_children

10/10

Exceptional

13 Jul 2026

Jeremy

Awesome

Friends

6/10

Pleasant

13 Jul 2026

Diana

Basically okay, but not the greatest. My room, and actually the whole hallway smelled musty, and I could hear a lot of noise from outside.

Self

2/10

Poor

12 Jul 2026

Billy

I liked nothing about it

Family_with_children

10/10

Exceptional

11 Jul 2026

Mary Ann

Wallace at front desk is awesome. Very friendly and helpful

Partner

6/10

Pleasant

11 Jul 2026

Stephen

No complimentary breakfast. There are separate buildings I was unaware of and had to take multiple elevators to find our room with a handicap family member. Parking was $52 if parked longer than 8 hours. The room was fine, no complaints with that.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Mariah

Looks nothing like pictures but was okay

Friends

4/10

Poor

05 Jul 2026

Berli Jane

We booked the hotel with free breakfast and internet but we only got the internet. We went to the resto to have breakfast but was advised that we book to expedia that’s why there is no free breakfast.

8/10

Excellent

05 Jul 2026

Joseph

ok for the price

Family

10/10

Exceptional

03 Jul 2026

Tamy

Wallace was amazing and a life saver. He helped us a lot. Wally, Paco and Christian in the restaurant were also amazing.

Family

8/10

Excellent

03 Jul 2026

DJ

Great location....Wallace is a wonderful concierge! Had fun with bartender Christian....would totally stay there again 😃

Partner

10/10

Exceptional

01 Jul 2026

Deborah

I have stayed at Best Western River North many times. It’s a great location and always clean. The staff is very helpful especially Wallace. You won’t find a better person to assist you. Easy check in and check out. Nice bar and breakfast available.

Self

6/10

Pleasant

30 Jun 2026

JOHN

Separate commode and sink not good. Parking situation not good--poor access and signage.

Family

6/10

Pleasant

29 Jun 2026

Carissa

First time staying at this hotel. Location was great, rooms are very small but seemed to be clean. There is no refrigerator in the room so if your need something cold i would recommend bringing a cooler. The bathroom is super tiny that you have to maneuver your way to open the door cause the toilet would be in the way. We stayed on the 4th floor, could definitely hear traffic and people outside so i wouldn't say it was quiet. Underground parking garage is super tiny not many spaces but they do have ample parking in their lot above ground. Probably wont be staying again.

6/10

Pleasant

28 Jun 2026

Cyndi

Nice location. Elevator too small and takes a long time to

Friends

8/10

Excellent

28 Jun 2026

Paula

It was clean, air conditioner, great pool! Good for a short stay. In and out privileges for parking without extra fees is a bonus in this area!

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Stacy

We stayed here for the room rate and attached parking since we drove to Chicago. This is also a great location. Our beds were comfortable. I wish they would remove the carpeting. It’s old and has a little smell. The deodorizers they use don’t help! Overall, the room was clean but don’t like that carpet in the room and hallway.

10/10

Exceptional

25 Jun 2026

Kimberly

We got in very early on our check in day and Jordan gave us a room right away and didn’t charge us extra. Every employee we encountered was very friendly and helpful. The food at the restaurant was good and pool area was nice. The rooms comfortable and clean and the hotel is in a great location. We come to Chicago often and this is a first for this location but it will be our go to from now on.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Jennifer

Quiet room, very nice comfy beds, good location.

Friends

10/10

Exceptional

21 Jun 2026

Jaynes

Staff was helpful. Room was clean.

6/10

Pleasant

16 Jun 2026

Penelope

The staff was very friendly and helpful. Unfortunately, the hotel needs to have some renovations. The hotel itself was dated. The elevators were old and slow. The hallway carpets were worn and the paint on the walls were chipped and scuffed. Our room was clean, but the ac unit seemed to be struggling to keep the room cool and sounded like a jet engine when cycling on and off. The bathroom was small but clean. The shampoo, bodywash and conditioner were offered in the shower/ tub combo. The king bed and linens were comfortable. There was a single cup coffee maker with individual coffee packets (not K-cup) with sugar and creamer provided in the room, but the coffee offered in the lobby tasted much better. There were a full-size ironing board, iron and safe but no mini fridge in the room. Free breakfast was not offered but for fee restaurant was attached to the lobby. The Navy pier, river walk, bean, magnificent mile and fountain were all walkable to and from this hotel. Ubers, Taxis and rentable Lyft bikes and/ or scooters were available at various locations around the city to get around if you have mobility issues. My favorite place to sit and relax was the rooftop terrace on the 7th floor in the main building. The gym was small and the pool looked inviting but was not used during this visit.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Lori

It’s in a great location they could use ice machine in each floor vs 3rs floor only otherwise beds were comfy and hotel rooms very clean

Self

10/10

Exceptional

14 Jun 2026

alen

CLEAN ROOM

4/10

Poor

13 Jun 2026

Rachel

It was fine. Kind of older than the pictures and there’s a bit of a smell. The room was clean and the bed was great. Slightly disappointed because of the overall cost.

Self

2/10

Poor

12 Jun 2026

Maria

Very bad customer service, old “hotel “ not clean

Family

6/10

Pleasant

06 Jun 2026

Patrick

Being 6’4 your toilets need to be updated Might as well be sitting on the floor and playing 52 dollars a night for parking is absolutely ridiculous.

Partner

10/10

Exceptional

06 Jun 2026

Drake

Very nice staff, convient Bar/Restaurant connected to the building.

Partner

6/10

Pleasant

06 Jun 2026

Gina Sofia

Their bathroom is clean and the terrace is nice. But the rooms are quite old. The lobby, the room and aisles smells a little off.

Family_with_children

6/10

Pleasant

04 Jun 2026

Santa

The hotel needs a major cosmetic update. While the staff was friendly and the actual room was clean. Rest of the common areas like pool was not finished with some wires hanging everywhere.

Friends_and_family Family

4/10

Poor

02 Jun 2026

Jason

Very old properry

10/10

Exceptional

29 May 2026

Angel

Good

8/10

Excellent

29 May 2026

Amelia

Clean room

2/10

Poor

28 May 2026

Jonathan

Upon arrival went to check in and the clerk at the desk said I didn’t have a reservation. I showed him my itinerary and where it said I paid in full prepaid and he still said I had no reservation about 30 minutes into it. He finally finds my reservation books a room for 536. We go to look for room 536. There is no room 536 had to go back down after getting stuck in the elevator in the elevator door closing on the person with me and I told the front desk person there’s no room 536. He says oh did I write it down wrong then he continues to rebook a room to 517 we got stuck in elevator #2 , 3 different times in two days. And the elevator door would keep closing on you.

Friends

10/10

Exceptional

24 May 2026

Alexander

Room was clean

Self

6/10

Pleasant

24 May 2026

Kim

The hallway smelled and was not the cleanest. Room kind of smelled as well. Had to go out to parking garage to get on the elevator to our floor. The elevator was the smallest elevator. Was tight with 4 people in it.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Joy

This stay was for one night but honestly this stay definitely impressed me , very easy to get to from the train station, staff was very friendly and welcoming, our room very spacious and the entire place was very clean, I would definitely recommend here for your stay if needed.

Family

10/10

Exceptional

13 May 2026

Michele

Clean room

Partner

8/10

Excellent

12 May 2026

Libby

Great

10/10

Exceptional

06 May 2026

Kelvin

Clean room, nice bar and cheap stay. Everything in the downtown area is in walking distance

6/10

Pleasant

01 May 2026

MATTHEW

Location is excellent but be prepared for very busy street so a lot of noise. The building seems have been rehab. The rooms are nice spacious pretty clean the hallways aren’t they need to be updated. They have enough stuff to get drinks and coffee and everything for a small hotel kind of a man the coffee pot didn’t work in nice clean house. Very good front desk staff.

Self

6/10

Pleasant

28 Apr 2026

Jim D

A mixed bag here in the Windy City. I checked in after midnight and the desk staff seemed annoyed by my arrival.

The elevator, one of only two was inoperable for my entire stay. The fire stairs were poorly marked and cluttered.

The cafe & bar staff were friendly, thoughtful & very professional.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

I Wayan Edi

The property provides easy access to the rooftop and pool areas, beside that lifeguard services are not available. Furthermore, self-parking is a viable alternative, and really good prices compare with other area.

Family_with_children

8/10

Excellent

23 Apr 2026

Junette

Nice location

Self

10/10

Exceptional

23 Apr 2026

Ariyana

Everything was great except parking

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Christopher

Fine stay for a nice price

Self

4/10

Poor

16 Apr 2026

MOHAMAD

The experience was not very good; in the middle of the night, rain fell on the air conditioner, and the sound was extremely annoying—so much so that I was unable to sleep afterward.

Partner

10/10

Exceptional

14 Apr 2026

Jason

Nice people

8/10

Excellent

13 Apr 2026

Thomas

No breakfast

6/10

Pleasant

09 Apr 2026

Teresa

This hotel is in a great location, however the building is pretty run down. The area where the pool is is in pretty bad shape.
The rooms are clean. Staff was friendly. I would stay again due to the location and affordability.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Sarah

Very friendly and helpful staff. Good facilities and very good location

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Raven

Room was clean and breakfast wasn't something we indulged in.

Family

10/10

Exceptional

03 Apr 2026

Lengkhor

It was nice. Just loud due to thin walls and it being downtown.

Partner

10/10

Exceptional

01 Apr 2026

Robert

yes Breakfast was great . Bar Good

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Jamadha

Great location

Partner

6/10

Pleasant

30 Mar 2026

kaitlyn

Room was okay, bed was extremely uncomfortable. Found some trash from previous people in our room. Also did not have a microwave like the listing stated

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Alan

Good

Friends

8/10

Excellent

29 Mar 2026

Tiffany

Clean room and good location

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Craig

Staff was friendly. Perfect spot to lay your head and sleep. Don't expect a resort. Nicely located, cheaper parking, and a bed. If you're going to spend your days out and about all day it's nice. If you plan spend time in the room other than sleeping this is not the place. Hot coffee in the morning, free WiFi and beds.

Friends_and_family Friends

6/10

Pleasant

25 Mar 2026

Yazmin

Fueron 4 noches y no tuvimos servicio de aseo en el cuarto, la alberca estaba fuera de servicio

Family_with_children

10/10

Exceptional

24 Mar 2026

Robert

Great hotel overall. Staff was very friendly. Hotel is perfectly placed around everything you need or want to see. Great for family weekend

Friends_and_family Family

8/10

Excellent

24 Mar 2026

mallory

The pool was closed

Friends_and_family Friends

6/10

Pleasant

24 Mar 2026

Kimberly

Pool wasn't working

Family_with_children

8/10

Excellent

22 Mar 2026

Christoffer

Property and location was great. Noise from street terrible.

2/10

Poor

22 Mar 2026

Latesha

The third and fourth floor smells like urine and the front desk staff/manager claimed they were unaware. Beds had stains on the mattresses. Outdated furniture.

8/10

Excellent

22 Mar 2026

TYRONE

The staff was amazing! The lower rating was for the property and quality

10/10

Exceptional

21 Mar 2026

Joey

Overall experience was good. Everyone there was polite. Would go stay there again.

10/10

Exceptional

21 Mar 2026

Kerriuna

Very Clean!!

Family_with_children

4/10

Poor

14 Mar 2026

Danijela

I felt so unsafe here there were multiple issues I would never recommend this hotel, especially for a solo girl travelling

Self

8/10

Excellent

11 Mar 2026

Vo Linh Chi

Everything is great except for a minor inconvenience where the AC in the room was not properly functioning, so it was somewhat hot in the middle of the night for my friend and I.

Friends

10/10

Exceptional

09 Mar 2026

Cory

Staff was extremely helpful and friendly. Everything about the stay in the room was great. I couldn’t find the icemaker, but I also didn’t ask so that’s on me. I would stay again for sure.

Self

10/10

Exceptional

02 Mar 2026

Judy

Very clean staff was outstanding

6/10

Pleasant

02 Mar 2026

Robert

We expected the pool to be open. I was told the pipe was broken. It was closed. I chose this hotel because of the pool and I need to need with my legs. Also, I was not offered the $10 breakfast which I have been offered before we had a difficulty with the heating unit, making all kinds of noise and we had to change a room the next night. Place was clean Steve helpful unusual events caused problems.

Friends_and_family Friends

4/10

Poor

01 Mar 2026

Isabel

Staff was very friendly. But the rooms were nothing like the pictures and were quite dirty and smelly.

Friends

10/10

Exceptional

01 Mar 2026

Jeff

Everything was great for the price

Partner

2/10

Poor

27 Feb 2026

Briana

The hotel is very old and outdated and smelled like smoke and had drunk people in and out of the place. There was a couple arguing and getting very loud and was physically fighting in the hallway.

4/10

Poor

26 Feb 2026

Juan

The pool wasn’t working. Room smelled not cleaned.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

estefani

Amazing cleaning staff! My only issue was I called the front desk twice for towels and toilet paper. They never brought any up.

8/10

Excellent

22 Feb 2026

Cheryl

Staff was nice room itself was clean

Friends_and_family Friends

8/10

Excellent

21 Feb 2026

Cindy

Wasn’t too big bt was decent I liked it. Only has 4 floors.

Leisure Family_with_children

10/10

Exceptional

20 Feb 2026

Robert

The room was spotless and the staff were incredible to me. I am handicap and they made every effort to help and make sure my stay was comfortable and I met all my needs.

Self

10/10

Exceptional

19 Feb 2026

Jalea

Great stay!

Partner

10/10

Exceptional

17 Feb 2026

Robert

The manager Jordan was amazing, friendly and welcoming. Always done his best to meet our needs

Leisure Partner

2/10

Poor

17 Feb 2026

Lynn

They accused me of smoking and will not return any phone calls about the incident.
I was charged 570.00 as a non smoker. I am less than pleased and I never received a cleaning when asked. The place was run down and they scam people. Don’t stay there.

2/10

Poor

16 Feb 2026

Briana

staff rude & they lied on me

10/10

Exceptional

16 Feb 2026

Clifford

Clean room and location.

Leisure Self

2/10

Poor

16 Feb 2026

Ruby

The room didn’t have a fridge or Microwave. Someone below us was playing loud music till 3am & we complained about it. Can hear everything with the thin walls. Would never come back.

Leisure Family_with_children

8/10

Excellent

11 Feb 2026

David

Good