Home2 Suites By Hilton Chicago River North

United States , Chicago - IL
Chicago, 110 West Huron St
Show on Google | Map

100 reviews shown

2/10

Poor

12 Jun 2026

Matt

I booked a room on Expedia but when I arrived they said they had no vacancy. This was despite a reservation confirmation number. This happened after a flight cancellation at midnight and the staff was not and offered no other place to stay.

Self

10/10

Exceptional

12 Jun 2026

Sostynis Jose

Recommend

10/10

Exceptional

11 Jun 2026

Amanda

Great place to stay! Location is great and walkable with good food options. Staff is very helpful and friendly. Stored our luggage at check in so we could wander around until check in and at check out also. Only down side was we couldn’t get an early check in because it was so busy. Other than that great place to stay.

Family_with_children

10/10

Exceptional

11 Jun 2026

Heather

Always excellent accommodations and incredible staff!

10/10

Exceptional

09 Jun 2026

Sonali

Comfortable stay, good breakfast, helpful staff. Located next to couple of good restaurants.

Family_with_children

2/10

Poor

09 Jun 2026

Jeeteen

Not a good experience at all. Had to check out

8/10

Excellent

07 Jun 2026

Sarkis

8/10

Family

8/10

Excellent

07 Jun 2026

Nicohl

Great location. Clean room. Only problem was check in was delayed by 3 hours.

Friends_and_family Friends

6/10

Pleasant

05 Jun 2026

Erika

Front desk staff is friendly and helpful. Door Staff would be on their phones, don’t even look up to speak to you, instead they just point where you are supposed to go. Room was not ready until 7:53pm, that was after multiple follow ups.

Had issues with appliances not working, room had no shampoo or conditioner. Issues with keys, digital did not work even after multiple attempts.keycard stopped working on second day, had to visit the front desk several times.

Family_with_children

8/10

Excellent

04 Jun 2026

Robert

Everything was excellent

10/10

Exceptional

03 Jun 2026

YOLANDA ADUNAGOW

GREAT STAY

Self

2/10

Poor

01 Jun 2026

Yuliya

I booked this hotel based on its high rating and numerous reviews describing it as exceptionally clean. Unfortunately, my experience was very different.

Upon arrival, the room and common areas appeared poorly maintained. There were noticeable odors, stains, worn bedding, and debris in hallways that did not appear to have been properly cleaned. The bathroom exhaust fan was also not working.

I immediately brought my concerns to the front desk and requested a different room. Staff showed me another room, but it was in worse condition than the first. I was then told that additional cleaning would be performed the following day; however, that never happened.

I appreciate that the front desk staff attempted to offer another room, but the cleanliness issues remained unresolved during my stay.

What disappointed me most was that the condition of the property did not match the expectations created by the listing and reviews. I understand that hotels can have occasional issues, but I expected a much higher standard of cleanliness and maintenance.

Based on my experience, I would not choose to stay at this property again.

Partner

10/10

Exceptional

01 Jun 2026

william

Everything was fine

Partner

6/10

Pleasant

31 May 2026

David

Breakfast not very good. Low hospitality overall. No room cleaning. But coffee was good. In room amenities were good.

Friends_and_family Family

2/10

Poor

31 May 2026

Candelario

We checked in Sunday and checked out on Friday. Our room was only cleaned one time during the week, even though we called multiple times to the front desk and housekeeping to request cleaning. The trash cans were overflowing in our room since no one ever came to clean, we had no clean/fresh towels and breakfast food was not good at all! I would never stay here again!

Partner

10/10

Exceptional

29 May 2026

Karena

Location & bell hop service

Family

10/10

Exceptional

29 May 2026

Nicole

Staff was top notch, room was very clean, close to train/bus stations and overall had an amazing experience. If we ever go back to Chicago I would stay here again for sure!

Friends_and_family Family

10/10

Exceptional

26 May 2026

SANDRA I

Hotel está en un lugar céntrico a los lugares turísticos, buen desayuno, cuartos cómodos y la limpieza es excelente.

Friends_and_family Family

8/10

Excellent

26 May 2026

Richard

The property is located in a beautiful part of the city with easy access to restaurants, shopping, and the lake. The staff was great, very helpful and responsive. The room was clean. My one negative response is that the mattress was past its service life in that it had obvious indentations where bodies had laid on it.

Family

6/10

Pleasant

25 May 2026

Rachael

Great location but the hotel itself needs some TLC. The staff was friendly and helpful.

Family

10/10

Exceptional

25 May 2026

Fiorella

I really enjoyed my stay. I liked all the amenities and the staff were very helpful. Breakfast was amazing. Got a great upgrade and the room was nice. Parking just a few blocks away but it was a walkable distance!

Overall, I’d highly recommend this place if you want to be near downtown and enjoy all the great places around!

Family_with_children

10/10

Exceptional

24 May 2026

Kevin

Friendly staff, clean room, and great breakfast. Maybe upgrade the pocket door for the bathroom. Location and accessibility to subway, restaurants, and highway made it worth the stay

Partner

2/10

Poor

21 May 2026

Jorge

Terrible no help from staff whatsoever

4/10

Poor

20 May 2026

Elaine

We made reservations for 4 people. When we arrived, had to make our own bed—open the sleeper sofa etc. we asked for a blanket and the one provided to us had two big holes in it. I expected more from this chain brand.

Family

4/10

Poor

20 May 2026

Amir

We stay 4 nights , 3 days of out of 4 breakfast wasn’t enough item and sign says due to delay in delivery they are out of items . shower wasn't clean and not washed you could see hairs on the shower wall and they even don’t provide you with hand lotion. Wasn’t a good experience.

Friends_and_family Family

4/10

Poor

19 May 2026

Hristo

Large rooms, good bed

Poor ventilation, the window didn't open (fire code, they said), it felt suffocating. Infrequent housekeeping, breakfast if somewhat bad, but still edible.

Wouldn't stay there again.

10/10

Exceptional

16 May 2026

Jorge W

Nice centric hotel, well maintained.

Family

10/10

Exceptional

15 May 2026

Roelien

Enjoyed the fire place on the balcony. Is a great place to take a break at the end of a busy day. Kitchenette was convenient and had everything necessary.

Friends_and_family Family

2/10

Poor

12 May 2026

Jankee

They did serve fresh fruit, cold hard boiled eggs, some days stuffed egg omelette with cheese, which was too salty,yogurt 1kind of bread. There was a regular coffee(no coffee or vlackbtea in to room though)which was too bland, no black tea at all. They mentioned they have ordered it. When asked 3rd day about coffee and tea, they told me yo go buy from the grocery stif I wanted it so badly. After that I never asked them nor Went for breakfast. Very disappointing as badic necessities weren't provided for a hotel by Hilton??

Partner

10/10

Exceptional

11 May 2026

patrick

Excellent

4/10

Poor

10 May 2026

Zipporah

Doors kept being slammed in the middle of the night. Beds were terrible to sleep in

Partner

6/10

Pleasant

06 May 2026

The location was okey.
Rooms were clean.
The breakfast was not that good.

Friends_and_family Family

6/10

Pleasant

05 May 2026

Cochanna

Clean but well worn. Breakfast area is crowded. Staff very friendly.

4/10

Poor

03 May 2026

Michael

the room was fine however there were no strips in the shower resulting in a slip and fall resulting in 5 stiches and a concussion

Partner

10/10

Exceptional

01 May 2026

Sandhya

Excellent stay!

Partner

8/10

Excellent

01 May 2026

Rowena

The room has everything that we needed for a one night stay. Breakfast was good. The staff at the check in counter were all friendly.

Partner

10/10

Exceptional

30 Apr 2026

David

Staff were great, ideal location for getting around the city. Rooms are big, clean and have everything you need. Only problem was the mattress felt a bit old, we kept rolling together in the middle. Friends also had problems with air conditioning in several rooms, which hotel said was a problem they’re trying to deal with at the moment (but our room was 100% ok for that!)

Partner

10/10

Exceptional

28 Apr 2026

Laura

Thoroughly enjoyed our stay! Staff were kind and helpful. Rooms were cozy and clean! Loved it!

Partner

8/10

Excellent

27 Apr 2026

Jenna

very nice hotel and clean room, the breakfast was a bit disappointing but not a big deal! Very nice and helpful staff!! Would definitely recommend!

Friends

10/10

Exceptional

27 Apr 2026

Akema

Great location. Lots of restaurants in the area to choose from. We used the train from O’hare to get near our hotel at the Clark/Lake stop. It was about a 5 mins ride with uber to our hotel. This was very convenient and cost effective as we didn’t rent a car because of the high cost of parking in the area. We walked most around the city and caught a ride share when needed which were very affordable. We enjoyed our stay and look forward to returning.

Partner

10/10

Exceptional

26 Apr 2026

Danielle

Great breakfast and good for families traveling

Family_with_children

10/10

Exceptional

25 Apr 2026

Ryne

Staff were very friendly. Rooms were very convenient for long term stay especially with the kitchen and dishes. The free breakfast should have more vegan friendly options however. Also would’ve been nice if the shower water was hotter. Overall a great stay though

Self

8/10

Excellent

24 Apr 2026

Tabitha

Friendly staff. Breakfast was decent. Full fridge and microwave are always great amenities! Great location.

Family_with_children

8/10

Excellent

23 Apr 2026

Sherley Michelle

Breakfast I would like to see more variety I stayed one week in and they had almost same thing

Family

10/10

Exceptional

22 Apr 2026

Suzan

The shower would have been great if warmer and more water pressure.

Partner

10/10

Exceptional

22 Apr 2026

Douglas

Breakfast left a bit to be desired, but otherwise it was a nice hotel in a great area to get around in town

Partner

6/10

Pleasant

21 Apr 2026

Erik

Pros: great location, friendly staff, good price, amenities like fitness center were in good shape.

Cons: saggy bed, limited breakfast, a lot of outside noise at night for light sleepers.

Self

4/10

Poor

21 Apr 2026

Keisha

The room wasn't cleaned thoroughly. The couch, and lounge chair in the living room had stains on them that looked weird, dirty, and questionable. The dishwasher was dirty, and had dishwasher pods broken, and spilled all inside of it. The smell in the room smelled like old mop water. The young lady at the front desk on the second floor had a bad attitude when I asked her nicely to repeat herself because I couldn't hear her say the time and location area for breakfast. When I arrived to breakfast the next day, it was cold, not good, and were limited options, when it opened at 7am on Saturday. There was another customer/resident that was waiting, and angry about the breakfast as well. Also, it was very loud in the area, with people outside arguing, yelling, and fighting. I will not stay there again.

Partner

4/10

Poor

19 Apr 2026

Jorge

I’ll definitely consider staying at a different hotel next time in Chicago.

Family

10/10

Exceptional

19 Apr 2026

Marcia

Clean

Partner

6/10

Pleasant

18 Apr 2026

Angel

The room was not always clean after they cleaned it, most of the times, looked like they only made the bed. Also, when we left the room, we checked under the bed and we found a lot of trash from previous visitors.

They did not refilled the bathroom amenities such as soap, so out of the 8 nights, they provided only two small hand soaps.

Staff was friendly most of the times.

Breakfast was just ok, not too many options.

But the bed was terrible, the mattress was too soft and lumpy it was difficult to get some rest, this was the worst part of the stay.

Location was good, you can move around Chicago very easily and it is located a walking distance from most of the bus or metro stops.

Partner

2/10

Poor

18 Apr 2026

Douglas

I've stayed here many times, but this stay was a terrible experience. Staff was unhelpful, the room was shabby (torn and stained sofa, stained carpeting, marked up walls, no shades on the bedside lamps - just bare bulbs, worn out, uncomfortable mattress, pocket bathroom door, that couldn't be pulled from its pocket, etc.

4/10

Poor

16 Apr 2026

Carlos

The hotel was generally okay and the breakfast was fine, but our experience was marred by a complete lack of housekeeping. We were told the rooms would be cleaned every other day, but that never happened. Even when we called housekeeping directly, they would promise that someone was coming up, yet nobody ever showed. We eventually had to go down to the front desk ourselves to get fresh towels, more toilet paper, and soap because they simply wouldn't come to restock anything. It was disappointing to have to manage our own basic supplies when the staff repeatedly said they would handle it.

10/10

Exceptional

14 Apr 2026

Tamara

Front desk staff were welcoming, friendly and responsive to requests. Breakfast was warm and tasty. The gentleman working the breakfast was helpful and accommodating.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Vanessa

Great location

10/10

Exceptional

13 Apr 2026

Michael

THe staff was very helpful and the facility besides it's excellent location is well maintained. Certainly would consider returning here on my next visit to Chicago

Family_with_children

10/10

Exceptional

09 Apr 2026

Latifat

The hotel has a modern and calm feel from the moment you arrive. It’s a beautiful place built for guests to enjoy in comfort.

Partner

10/10

Exceptional

09 Apr 2026

Angelique

Staff was very friendly. Room was great and perfect location

Family_with_children

8/10

Excellent

03 Apr 2026

Kristina

The complimentary breakfast is subpar at best.

Family

10/10

Exceptional

03 Apr 2026

Gunther

Fresh

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Salmin

Great place for sure, location is close to so many areas and definitely will come back!!

Partner

6/10

Pleasant

01 Apr 2026

Jolyon D

Large rooms. Extremely poor bedding - soft mattress, very thin sheets and bed covering.
I get the sense that for breakfast, the staff are under pressure to keep costs to a minimum. Examples: waffle batter very thin, no spray to keep the waffle maker non-stick. Food not refreshed/refilled often. Items offered seemed to change daily, no whole milk, only over-processed yoghurts, apart from one day.
Breakfast room extremely crowded at weekend.
Elevators slow and not all in operation.
Promotes Hilton brand, but really this hotel is not a good advertisement for the Hilton brand.

Partner

8/10

Excellent

30 Mar 2026

Aide

The room was clean. The pullout sofa bed mattress had not been changed in a while. Housekeeping did come change it upon request.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Casie

Door on bathroom was broken so we couldn’t shut it all the way, and they said we had connecting rooms but we didn’t but overall it was a nice stay!

Family_with_children

6/10

Pleasant

30 Mar 2026

Diego

Poor quality for the price

Self

8/10

Excellent

29 Mar 2026

Kaitlyn

Breakfast was okay. Everything else was pretty great

Partner

8/10

Excellent

29 Mar 2026

Caroline

The chair was disgusting. Room had stains all over. Towels delivered to the room also had stains. The staff were lovely and very helpful! Breakfast was disappointing. The hotel is in a very convenient location.

2/10

Poor

29 Mar 2026

Sarah

The breakfast was cold, stale, and tasted terrible. We stayed there for four nights and our room was never attended to during our stay. The staff never brought fresh towels and/or wash clothes. The lobby constantly smelled like marijuana and rarely was there an attended at the entry desk. No valet parking as advertised and were asked to park two blocks away.

We travel often and we will definitely be looking for another hotel to stay. Very disappointing!

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Dylan

Room was honestly better than i expected

6/10

Pleasant

27 Mar 2026

ideris

Breakfast could be better. Very limited options. Food was served cold

Family_with_children

10/10

Exceptional

24 Mar 2026

dhantal

Amazing

10/10

Exceptional

21 Mar 2026

Vivienne

A nice hotel with a mini kitchenette. Easily walkable to many cafes and restaurants. We just wish they served breakfast until later than they do.

Partner

6/10

Pleasant

21 Mar 2026

Jazzma

The study was okay I was disappointed in the cleanliness of my room when I arrived my room didn’t have tissue towels or ice bucket the iron was also damaged and I didn’t know until I went to iron and it ruined my daughters birthday skirt.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Trevor

Everything, good, nice room, friendly staff,decent free breakfast. BUT they never clean the room, we stay 4 night. And didnt have hand soap.

Partner

10/10

Exceptional

18 Mar 2026

Margaret

Everything except included breakfast was excellent. The breakfast was terrible. We enjoyed our stay immensely except for that.

Friends

6/10

Pleasant

15 Mar 2026

Christin

The location and staff is very nice but we stayed for 5 days and they never cleaned our room or brought more towels.

8/10

Excellent

14 Mar 2026

Sally

Good location, room size is wonderful! Friendly reception and very helpful.

8/10

Excellent

06 Mar 2026

Harrison

Front desk was not opening the doors to let people in late at night. Over 30 minutes to get inside the building, and the attendant was just talking on the phone and ignoring the numerous door bell rings to get in the hotel.

Guests had to force the front doors open to get inside the building to get to the desk to check in.

8/10

Excellent

06 Mar 2026

Joseph

Lobby staff are awesome and super helpful! Room was nice and clean, overall a pretty nice place! Parking is pretty far though!

Family

8/10

Excellent

02 Mar 2026

Renae

The hotel is in a great area. The staff we had interactions with were very friendly and helpful. Honestly the only complaint I have are the beds and pillows. They are awful. That bed is like sleeping on concrete and the pillows are almost nonexistent. Woke up with osteoporosis. Not really but you get the point.

Partner

6/10

Pleasant

01 Mar 2026

Armando

Elevator wait time was LONG!!! Bathroom door lock was broken, i was locked inside the bathroom and had to use a credit card to pry my way out. Shower pressure was little to any pressure. Overall the stay was ok, bed and pillows were comfy. Location was nice, lots of shops and resturants within walkimg distance. GRADE OF STAY...6.5/10.

Family_with_children

10/10

Exceptional

28 Feb 2026

Beverly

The room was clean and accurately depicted in the photographs.

Self

6/10

Pleasant

27 Feb 2026

Shannon

The keys were annoying to deal with. Consistently had to be replaced to get into the room.

10/10

Exceptional

25 Feb 2026

Rosalinda

Extremely comfortable, felt warm, not cold and unwelcoming. Everything was clean and nice, felt like home away from home.

Family

4/10

Poor

24 Feb 2026

Amy

Room was not kept, housekeeping only came by once in a 9 day stay. Never refilled the toiletries.

Partner

4/10

Poor

23 Feb 2026

Kaniya

I paid $150 deposit to only find out there’s no room service and I felt like there wasn’t any good restaurants or places to shop. Other than that my stay was fine

Self

10/10

Exceptional

22 Feb 2026

Rae

Great stay!

Self

2/10

Poor

22 Feb 2026

Amaya

Staff was very unwelcoming & unhelpful. Sheets & blankets were dirty, we waited 15 minutes for new blankets & sheets that were also dirty. Water did not stay hot in the shower without having to adjust every 4 minutes or so. Elevators took very long which caused me to have to take the stairs at 6 months pregnant carrying luggage. Very Poor .

Partner

10/10

Exceptional

21 Feb 2026

Angela Empoke

Amazing hotel (clean and aesthetically pleasing), central to local hotspots and friendly staff! Would definitely recommend again.

Family

8/10

Excellent

20 Feb 2026

Joanne

The staff were helpful when we ran into issues.

Partner

10/10

Exceptional

18 Feb 2026

Devonte

How close everything was Specially published reputation

Partner

8/10

Excellent

10 Feb 2026

Rafael

Staff was fairly courteous .Kitchen and included breakfast are great perks.

8/10

Excellent

10 Feb 2026

Kim

First - my room was very clean. That matters the most to me. It looked like the window could open, but I couldn't get it to work. I would have loved to have fresh air. The dark curtains did not close completely, but it was close enough. The room was a little musty - thus the comment about wanting fresh air, but it was tolerable. The breakfast options were simple, but there were a few hot items. The staff was fantastic!!! Very helpful and funny - especially the gentleman working at night.

Business Self

10/10

Exceptional

08 Feb 2026

Araceli

I love how clean the rooms are along with the amenities in the bathroom as I forgot my shower gel and the welcoming message on the TV was amazing.

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

Linsay

Great staff

Leisure Friends

10/10

Exceptional

02 Feb 2026

william

Staff was excellent room was top notch. Would highly recommend

Leisure Partner

10/10

Exceptional

25 Jan 2026

Mario

The was was clean and offered everything I needed to enjoy my weekend getaway. Location was great and close to many attractions, restaurants, and museums in the city.

Leisure Self

2/10

Poor

25 Jan 2026

Javier

Nunca mas en un hotel de estos!!!!!
No limpiaron nunca la habitacion en 4 dias, aun cuando les pedi el favor en el lobby nunca cambiaron toallas los pisos sucios, me conraron el parqueadero mas caro que en el mismo parqueadero como tal osea que conran extra!!! Eso es un total abuso!!!
El desayuno HORRIBLE TODO VIEJO hievos frios comida vieja muy pero muy mal servicio, lo unico que resalto el señor de la entrada muy buena persona y un señor en el lobby alto blanco de resto que triste ver perder mi dinero de esta forma tan triste mi familia sufrio esta estadia en este sitio

Leisure Family

10/10

Exceptional

25 Jan 2026

Gregory

2025 New Years trip to Chicago 4 nights. Definitely wanted to share a review on this place as we were a little concerned based on reviews from other websites... This place was awesome. Clean and it was modern(bathroom). Little interaction with staff but they were friendly when there was. In this day and age to get a hotel in a major city for under 130.00 out the door can't be beat, and again the place was perfectly fine from a cleanliness and modern not outdated perspective. The little kitchenette area was so nice too. Gym was also nice. Back to what was so great was for this price and location. Pretty much 95% of the things we did(willis tower, navy pier, old town for improv, all the must do food stops) were all a 1.5 mile walk from this hotel so didnt even have to use the subway much. Will definitely stay here again without hesitation.

10/10

Exceptional

24 Jan 2026

Edgar

The room was supper clean! They only have room service on Thursdays I believe but you can always request room service for any day! The front desk person was supper nice and friendly! Checkout is at 11am and our flight didn’t leave till 7pm so we asked if we can store our luggage and the guy was supper nice about it and put away our luggage’s for us! Overall a 10/10!

Leisure Partner