Name: Home2 Suites By Hilton Chicago River North
Address: 110 West Huron St, Chicago, 60654, US

8/10

Excellent

04 Aug 2026

Sandra

Parking is pretty expensive not near the hotel, no pool but overall the stay was great.

2/10

Poor

04 Aug 2026

Erik

Busy weekend with lolapalooza but staff were rude and not responsive, keys did not work every single day, room was not clean upon arrival (microwave, bathroom), breakfast service ran out of basics every single morning, and the list goes on. Was there a week and prob the worst hotel stay I can remember. Have stayed at home2 in other cities and were fine. What made this exceptionally bad was the staff. Overwhelmed, no manager, and literally angry.

8/10

Excellent

03 Aug 2026

Swanie

Had a wonderful stay at the Hilton Chicago! The hotel was exceptionally clean, and every area was well maintained. What stood out the most was the friendly and welcoming staff—they were professional, attentive, and always ready to help with a smile.

10/10

Exceptional

03 Aug 2026

Kurtis

Everything was great

10/10

Exceptional

03 Aug 2026

Richard

Great location. Room was very clean and comfortable. I would highly recommend. Only down side of the trip was that the morning breakfast was very crowded and busy. We did not eat the breakfast because of this.

2/10

Poor

03 Aug 2026

Donna

It was not very clean. In the suite the dishes and silverware were dirty. Not to my standard.
At breakfast the garbage cans were always full of garbage. It were things like that, that were noticeable.
It advertised a pool and there is no pool at this site.
The General manager Bethany was unpleasant, rude and not accommodating. She showed zero professionalism when I talked with her about the advertising of a pool. I had 3 kids and myself. She did nothing to accommodate the situation other than made me feel it was my fault. Very disappointing since this trip was the start of my vacation with the kids. I’ll never stay at this establishment again.
Not to mention the entire 3 days, only 1 staff member said good morning or hi. The general manager, front clerk, her assistant and others never greeted anyone.

2/10

Poor

02 Aug 2026

Armando

I did not stayed at this hotel

6/10

Pleasant

02 Aug 2026

Alicia

The housekeeping staff never came in to make our bed while staying 3 nights. One morning they swapped out towels but left dirty ones on the floor still. Were missing several things like blanket and pillow for pull out sofa, blow dryer. Breakfast was not great and it didn’t seem like they had enough. The floors in our room were dirty upon arrival.

4/10

Poor

02 Aug 2026

Jaime

La ubicación y tamaño de la habitación excelentes.
Pero…escribí semanas antes del viaje al hotel y nunca me respondieron.
Cuando llegamos la habitación olia a humedad, olia feo, estaba sucia, me encontré con un calcetín sucio en una gaveta, la cerradura del baño estaba dañada. A esa hora de la madrugada que llegamos tuve que limpiar toda la habitación, poner spray desinfectante para matar el olor que tenia, liloiar las gavetas, en fin limpie yo el cuarto por el que oagué mas de $3400 la estadia. Las sabanas no eran del tamaño de las camas, solicité mas y me las entregaron de malas ganas.
Al dia siguiente solicitamos que fueran a limpiar la habitación y en la noche que regresamos no lo habian hecho.
Fué tan mala la experiencia de limpieza que preferimos poner afuera en la puerta que no entraran a limpiar. Les deje la habitación mas limpia de como ellos me la entregaron. Honestamente no volvemos a hospedarnos allí.

4/10

Poor

01 Aug 2026

Daniella

The proximity of the hotel to Chicago’s landmarks was super convenient.
The room had an awesome view. The mattress of our bed was slanted/lopsided and terribly uncomfortable. After the second night, I raised the issue at the front desk and there was no follow up from hotel staff. I had neck pain from the state of the mattress and bad quality of the pillows. Other issues included the kitchen sink was backed up and the window lever did not work.
The one day we did not have a do not disturb sign on the door, the room did not get made. It was very odd. The towels that were on the bathroom floor had been picked up and a couple of socks that had been washed by hand and hung on the drawer handle were gone. The bed was not made, and there were two new hand towels left behind, but no full body towels. Called room service and requested two of those. We got a couple delivered and one of them had holes in them.
When calling the front desk to request or ask something, I was rushed and almost hung up on.
The breakfast staff was kind and did their best to accommodate guests.
When checking out, I raised the issue of the mattress again and advised not to use that mattress anymore. I just didn’t want another person to go through the same.
Customer service was lacking, to say the least.
Sadly, I will not be staying here again.
Thank you.

8/10

Excellent

31 Jul 2026

Lydia

i was under the impression towels were changed out every other day....I checked in Tuesday and checked out Friday and they were never replaced, nor was trash taken out.

10/10

Exceptional

30 Jul 2026

Prasanth

Property was clean. Staff was helpfull. Asked for extra blankets and got delivered right away. Location is convenient for chicago trip.

6/10

Pleasant

30 Jul 2026

Mohammed

I liked the size of the suites, however, cleaning was not everyday.

4/10

Poor

30 Jul 2026

Kierra

Ok

8/10

Excellent

28 Jul 2026

Seina

Very conveniently located for walking to restaurants and shopping. Nice to have a kitchen but they did not give you any kind of sponge or scrubber to wash the dishes. If you wanted to put them in the dishwasher, there was no dishwasher soap. They also did not refill the coffee pods and sugar when cleaning the room. Breakfast had a lot to be desired.

Partner

2/10

Poor

28 Jul 2026

Kaiwen

……

8/10

Excellent

28 Jul 2026

Zachary

Solid place to stay.

8/10

Excellent

27 Jul 2026

Bethany

The staff were all great and helpful. Breakfast was delicious but it went very quickly and people were all over the place there was almost no line. They were pretty quick at restocking and it was an awesome feature that a lot of other hotels did not have so it was awesome for the family!

10/10

Exceptional

27 Jul 2026

Kerven

Every thing was great

6/10

Pleasant

26 Jul 2026

Tonica

The hotel was nice but the parking garage is two blocks away and cost $67 per night. This is a little extreme seeing as how the hotel was already expensive and not worth the cost. The sofa bed had tears in the cushions, it smelled like vinegar and the noise outside was loud throughout the night.

10/10

Exceptional

26 Jul 2026

Fabiola

Great service and staff! Very friendly!

6/10

Pleasant

26 Jul 2026

Vanessa

The room was clean and great for our family of 3. Breakfast was ok. The gym was less than ideal- no free weights below 15 lbs, no cleaning spray or towels to wipe off equipment, and hand sanitizer machine was broken. If the gym was in better shape I would have rated four stars instead of three.

2/10

Poor

24 Jul 2026

Elen Cristina

Front desk staff is unhelpful, unfriendly and rude. Room was not clean, carpet was wet (and your feet get really dirty if walking bear foot), tile floors were sticky and slippery. We are a family of 3, reserved a room for 3, bath towels only for 2, requested extra towel and never got it until going in person to front desk, bedding quality was terrible, blankets had holes in it and yellow stains, requested a second one and it was in the same condition. Stinky pillows, sofa bed was very uncomfortable and making loud noises, even my 9 years old son who never complains didn’t want to sleep in it. Cleaning staff came once removed all towels, again only 2 towels, left floors worse than before. Window didn’t close/seal properly and we had to deal with the smoke smell from the “Canada wild fires” last week. Maintenance tech came to fix and said he should come back later and never did. Complimentary breakfast is less than 3 stars hotel.

10/10

Exceptional

23 Jul 2026

Zaynab

H

4/10

Poor

23 Jul 2026

Karen

One nice thing was being able to order from the restaurant downstairs, Ambar, and getting it delivered to the hotel front desk. Plus it was fairly quiet for downtown Chicago. But overall, the hotel was not suited to executive travel. The desk was not attentive and cleaning took place on the third day not the second, as the sign in the room indicated. The front desk promised me extra towels and then ghosted me. When they did clean they did not restock coffee supplies. The room was freezing and there were no interior controls to make it warmer.

10/10

Exceptional

22 Jul 2026

Brandon

Great! Thank you

2/10

Poor

22 Jul 2026

Francisco

Staff did not support or respond to any of my inquiries.

10/10

Exceptional

20 Jul 2026

hema

Overall hassle free experience

Family_with_children

10/10

Exceptional

19 Jul 2026

Margaret

This place was awesome!!

8/10

Excellent

19 Jul 2026

Jerkeshea

There was a slight smell to the room but the grounds were very clean, the staff was very responsive to our needs, we were able to eat breakfast every morning throughout our stay since there were hot options, fruit, etc. The location was walkable to CTA stations, bus, etc. We would stay agin!

Partner

6/10

Pleasant

19 Jul 2026

Staci

This hotel is way overpriced. Our room looked like it had not been vacuumed for a week, the bathroom floor was disgusting and the front desk lady was not the friendliest.

Partner

4/10

Poor

19 Jul 2026

Ebonie

The stay started out okay. We stayed one week ahey are supposed

6/10

Pleasant

19 Jul 2026

Hillary

Carpet sticky

Family

4/10

Poor

19 Jul 2026

Luis Ricardo

Room has not not cleaned properly

Family_with_children

6/10

Pleasant

18 Jul 2026

Carl

Nice location surrounded by a lot,
The bed was so uncomfortable and the pillows was half the size and only gave us one full bath towel! But overall it was ok.

10/10

Exceptional

16 Jul 2026

veronica

The room
Was spotless clean I love that it had a fridge and microwave very convenient. Everything was walking distance. Costumer service was excellent would definitely book again

Family_with_children

10/10

Exceptional

16 Jul 2026

Pearl

Excellent stay for 3 nights, kitchen was a great amenity, everywhere is very clean! Great location with bus stops nearby.

Family

8/10

Excellent

15 Jul 2026

Priscilla

El hotel tiene una muy buena ubicación y en general se encuentra en buen estado.

Con respecto al aseo, este varía de acuerdo a la persona que le asignen la limpieza de tu habitación, sin duda cuando lo realizaba Juana, quedaba todo impecable, ella nos dejaba una tarjeta con un mensaje de saludo, lo cual apreciamos mucho.

Family_with_children

10/10

Exceptional

15 Jul 2026

Jesse

Clean room. Quiet. Great location. Nice amenities.

Self

4/10

Poor

14 Jul 2026

Chaniedid

Me gustó la ubicación.

Partner

2/10

Poor

14 Jul 2026

Jesus

Expedia told me that I'm going to be charge for $1,300
And they charged for $1,800

10/10

Exceptional

13 Jul 2026

GLORIA

Clean room

10/10

Exceptional

13 Jul 2026

Socheatra

Perfect stay in downtown Chicago! The hotel was clean, quiet, and in a prime location near everything we wanted to see. The complimentary breakfast was a huge plus and much better than the typical hotel fare. Would stay here again in a heartbeat.

Family

8/10

Excellent

12 Jul 2026

Vahid

Location is great, clean rooms, has breakfast

Family_with_children

6/10

Pleasant

12 Jul 2026

Duc T

Parking is 5 mins away in another hotel facility so not too convenient. Its $67 a night not free like expedia listed it as.

Partner

8/10

Excellent

12 Jul 2026

Anil Kumar

Location of the property was very good, easy access to many attractions, metro, shops, restaurants, etc.
We had few things out of shape in the room, washbasin was clogged, blanket provided for pull out bed was torn, few kitchen items were missing. Staff was happy to help with every issue we faced, almost all issues were addressed promptly.
Breakfast included but menu remained same for everyday.
Overall very good experience, if I visit Chicago again I will count on it 😊

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Kazukoa

All staff members were very
Kind and helpful. I just feel that there needs to be more better choices for breakfast
And the patio furniture should be cleaned.

Family_with_children

8/10

Excellent

11 Jul 2026

Marcie

Staff was friendly & helpful! Breakfast was good. Quick bite to eat before heading out to tour the city. Room was decent and clean, beds were not the comfiest.

10/10

Exceptional

09 Jul 2026

Lukasz

Great room, good condition and most importantly it was clean.

10/10

Exceptional

09 Jul 2026

Divina

Convenient location

Family

8/10

Excellent

08 Jul 2026

Carla Veronica

The kitchen in the room was very clean and a great bonus.

Family

10/10

Exceptional

08 Jul 2026

Doriselle

We stayed for a week. The hotel was great and so was the area, very centric if we wanted to walk or grab public transportation. It included breakfast for when we felt like it and a kitchen in our room. We (2 women) came in a different times, included after midnight and the area was safe to walk.

Partner

10/10

Exceptional

07 Jul 2026

anna lynn

staff was great. I forgot the name of the receptionist guy who checked us in. He was very courteous and answered my inquiries accordingly and while waiting for our Lyft, Toba made sure to look out for us and even told us to wait on 2nd floor so we can relax...overall we had a very good stay...clean hotel though I wish we had more pillows...i should have asked but we managed...keep up the good work, everyone...

Friends

4/10

Poor

07 Jul 2026

Kyra

Room had an odor that wouldn’t go away. Most of the staff were nice and helpful.

Partner

10/10

Exceptional

06 Jul 2026

Kevin

The room was great. Make sure to drop off your stuff in front or else you'll lug it two blocks to the parking garage.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Emily

The hotel is in a good location, easy access to bus 22 & 66, walking distance to the magnificent mile and river walk. Love the kitchen in the room, full size fridge and a dishwasher, very convenient! Breakfast is okay, charge up the energy before the day starts. I would recommend this hotel if you want to stay in the river north area.

Family

10/10

Exceptional

06 Jul 2026

Paulina Guadalupe Vizcarra De

The room was nice and spacious. The room was clean, the breakfast was good, and the front desk was very helpful with everything. Very walkable area, there are a lot of restaurants near by. I liked the area, everything was the way I expected. I would stay here again.

Family

10/10

Exceptional

06 Jul 2026

Mai An

Hotel was very clean and right in downtown so we were able to walk everywhere! Very nice staff and hotel stay was very nice

Partner

4/10

Poor

06 Jul 2026

Jennifer

For me it’s far to walk around downtown,We’re staying there for 6 days no cleaning at all.Theres 3 of us but only 2bath towels.They forgot to refill the bath body soap.I just only ask the bed sheet I’m the one who changes the sheet.Their not friendly at all.Free breakfast but almost same food every day.They don’t even smile or greet you.I been traveling around the world but this one of the worst hotel I ever stay.Sorry my words my I’m just telling the truth.

Family_with_children

2/10

Poor

05 Jul 2026

Amit

I recently stayed at Home2 Suites, and while the staff were consistently polite, friendly, and willing to help, the overall experience did not meet the expectations set by the hotel.

A few days before my arrival, I contacted the hotel to request an induction cooktop. I was assured that one would be available for me at check-in, but unfortunately, it was never provided during my stay.

Despite making multiple requests, my room was not cleaned, the bed linens were not changed, and the bathroom amenities were not replenished. These are basic housekeeping services that guests should reasonably expect.

I also paid an additional charge for a City View room, but the room overlooked the back of neighboring buildings rather than offering an actual city view. The room description was misleading and did not match what was provided.

At check-in, complimentary bottled water was not offered. In addition, the furniture appeared dated and had noticeable stains. When I picked up one of the glasses in the room to fill with my own bottled water, it still contained soap residue, which raised concerns about the overall cleanliness of the room.

Another concern was the area immediately surrounding the hotel. There were frequently individuals loitering near the entrance. While I understand this is outside the hotel’s control, it did not make us feel particularly comfortable while traveling with family.

Family_with_children

4/10

Poor

05 Jul 2026

Yontra

Some staff was very rude. I wouldn’t recommend to anyone.

Business

10/10

Exceptional

05 Jul 2026

Anthony

Clean room

Family

6/10

Pleasant

03 Jul 2026

Damelys alvarez

Las paredes sucias las sabanas no tenían buen olor aunque las habitaciones son bonitas estan muy descuidadas en cuanto a mantenimiento el baño tenia las paredes sucias el sofá cama super imcomodo las sabanas super duras las almohadas parecían almohadas super viejas hasta falta de relleno
El personal fue atento pero siento q le falta mucha renovación al hotel viajo frecuentemente a chicago e probado mas de 15 hoteles y la este esta sumamente descuidado

Family_with_children

10/10

Exceptional

01 Jul 2026

Melissa

It was my first time staying in Chicago and will definitely be returning and staying here again.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Jean

Lovely little studio apartment-style room. Clean & convenient! Coffee is excellent and breakfast adequate. I would stay there again!

Self

10/10

Exceptional

30 Jun 2026

Christian

Todo Perfecto, muy buena atención, muy amable su personal.
Recomendado

Family_with_children

4/10

Poor

29 Jun 2026

Stephanie

Hotel is conveniently located, but needs TLC. Had issues with appliances and TV not working, dents and scratches on walls. Some staff are friendly, others would barely look up from their phones to offer assistance. It's the cheapest hotel in the area for a reason; you get what you pay for. Wouldn't stay there again.

Partner

10/10

Exceptional

29 Jun 2026

Jami

Our stay exceeded our expectations! The staff was very helpful, the room was spacious and clean, and the location was great for what we were doing. We stayed with two young kids and it was a good experience.

Family_with_children

6/10

Pleasant

28 Jun 2026

Ken

Great Doorman, terrible breakfast, use an app for parking two blocks away

8/10

Excellent

23 Jun 2026

Karen

Great location. Comfy bed. Grey water pressure. The only reason for not giving a 5 star was we didn’t get maid service once the whole time we were there. We got 2 towels for 4 people and had to keep calling for more. We asked for service 3 times because our trash was overflowing. That and slow elevators.

Family_with_children

8/10

Excellent

22 Jun 2026

Bradon

Great location within walking distance of many great Chicago attractions.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Josefa

Demasiado caro, para lo que es el hotel. Tuvimos problemas con la entrega de habitación. El Check in era a las 15 horas y nos entregaron la habitación a las 19:50 horas. La empleada de recepción de nombre Ashley es imcomprensible que está persona trabaje como recepcionista. Pondremos una queja formal a Expedia y a Hilton sobre lo ocurrido.

Family_with_children

2/10

Poor

21 Jun 2026

Lisa

We waited over 4 hour past check in time for our room which wasnt even what we booked. They lowered the price but didnt say we were getting an entirely different room as well. The shower was still dirty, ice machine didnt work on our floor, and the window was open when we got into our room and it smelled really weird. Over all not impressed and would not stay here again. I guess a cleaner had walked out during a shift but other people were also waiting and we were all told 30min for our rooms which was never true. We were all stuck waiting hours.

Partner

4/10

Poor

20 Jun 2026

Mahboobeh

Our experience at this hotel was extremely disappointing. The welcome and check-in service were poor, and the overall level of customer service did not meet even basic expectations.

The room service was very unsatisfactory. Despite requesting room cleaning, our requests were not handled properly. During our one-week stay, our room was cleaned only twice, which is completely unacceptable for a hotel.

The room also lacked basic amenities. There was no toothbrush provided, and even toothpaste was not available in the room — we had to get it from the front desk ourselves. Basic items that guests normally expect from a hotel should not require extra requests or effort.

Overall, the hotel’s service, housekeeping, and guest support were far below acceptable standards. We were very disappointed with our stay and would not recommend this hotel to others.

Partner

2/10

Poor

20 Jun 2026

Pavan

I am not going to select this hotel again very terrible experience with cleaning and maintenance

Family_with_children

2/10

Poor

19 Jun 2026

alfonso

Voy a mandar un correo reclamando que es la peor experiencia que he tenido en un hotel, me quedé 4 noches y pedí que me hagan la limpieza al 3 día de llegar porque la regla es que a partir del tercer día te hagan la limpieza , no me la hicieron ni al 3 días ni al 4 día que lo volví a pedir , no había jabón , y de remate a mi hermano se queda encerrado en el ascensor por 20 minutos
Todo terrible

Family

10/10

Exceptional

19 Jun 2026

Brian

We love Home2 the stay was nice and the room was excellent. My only complaint is the parking which was very expensive and we should at least get some kind of discount. 60$ a day is really high.

Family

2/10

Poor

18 Jun 2026

Ma Jemelyn

The place is awful and dirty.

Partner

2/10

Poor

18 Jun 2026

Madona

They didn’t let me in, even though I had paid & had a receipt they said they are sold out at 1:00 am & to call you guys to reimburse while they let other clients in

Self

2/10

Poor

17 Jun 2026

Lisa

Do not stay at this hotel! Extremely dirty room. We had hairs in our bed , called and asked for housekeeping, an hour went by ... nobody , called back down then a guy shows up and hands me the sheets ! not even right size. we needed towels asked housekeeper she said she couldn't give us any because she didnt have our room so we had to go downstairs and ask . the food/drink for sale were completely cleaned out not even a bottle of water to buy! the only thing nice about hotel was the lady at desk at 1 am when we checked in! otherwise completely disappointed and disgusted

Partner

2/10

Poor

17 Jun 2026

Kylie

The building itself is beautiful, but our suite smelled like smoke and urine. I would not recommend staying here.

Partner

10/10

Exceptional

15 Jun 2026

Saly

Great place

Partner

10/10

Exceptional

14 Jun 2026

James

Room was very clean and the breakfast was very good with plenty variety.
All staff was friendly and very accommodating.
We enjoyed our stay very much, no complaints.

Partner

6/10

Pleasant

14 Jun 2026

Miranda

The room was supposed to be a king and queen. It was a queen and a pullout sofa that was a full. The pull out bed was missing sheets, the room was missing a phone to call for the sheets, the bathroom was missing hand towels and only had towels for 2 people. The beds were not comfortable.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Reginald

I'll be back

Partner

2/10

Poor

13 Jun 2026

Timothy

Unfriendly, unhelpful stay

2/10

Poor

12 Jun 2026

Matt

I booked a room on Expedia but when I arrived they said they had no vacancy. This was despite a reservation confirmation number. This happened after a flight cancellation at midnight and the staff was not and offered no other place to stay.

Self

10/10

Exceptional

12 Jun 2026

Sostynis Jose

Recommend

10/10

Exceptional

11 Jun 2026

Amanda

Great place to stay! Location is great and walkable with good food options. Staff is very helpful and friendly. Stored our luggage at check in so we could wander around until check in and at check out also. Only down side was we couldn’t get an early check in because it was so busy. Other than that great place to stay.

Family_with_children

10/10

Exceptional

11 Jun 2026

Heather

Always excellent accommodations and incredible staff!

10/10

Exceptional

09 Jun 2026

Sonali

Comfortable stay, good breakfast, helpful staff. Located next to couple of good restaurants.

Family_with_children

2/10

Poor

09 Jun 2026

Jeeteen

Not a good experience at all. Had to check out

8/10

Excellent

07 Jun 2026

Sarkis

8/10

Family

8/10

Excellent

07 Jun 2026

Nicohl

Great location. Clean room. Only problem was check in was delayed by 3 hours.

Friends_and_family Friends

6/10

Pleasant

05 Jun 2026

Erika

Front desk staff is friendly and helpful. Door Staff would be on their phones, don’t even look up to speak to you, instead they just point where you are supposed to go. Room was not ready until 7:53pm, that was after multiple follow ups.

Had issues with appliances not working, room had no shampoo or conditioner. Issues with keys, digital did not work even after multiple attempts.keycard stopped working on second day, had to visit the front desk several times.

Family_with_children

8/10

Excellent

04 Jun 2026

Robert

Everything was excellent

10/10

Exceptional

03 Jun 2026

YOLANDA ADUNAGOW

GREAT STAY

Self

2/10

Poor

01 Jun 2026

Yuliya

I booked this hotel based on its high rating and numerous reviews describing it as exceptionally clean. Unfortunately, my experience was very different.

Upon arrival, the room and common areas appeared poorly maintained. There were noticeable odors, stains, worn bedding, and debris in hallways that did not appear to have been properly cleaned. The bathroom exhaust fan was also not working.

I immediately brought my concerns to the front desk and requested a different room. Staff showed me another room, but it was in worse condition than the first. I was then told that additional cleaning would be performed the following day; however, that never happened.

I appreciate that the front desk staff attempted to offer another room, but the cleanliness issues remained unresolved during my stay.

What disappointed me most was that the condition of the property did not match the expectations created by the listing and reviews. I understand that hotels can have occasional issues, but I expected a much higher standard of cleanliness and maintenance.

Based on my experience, I would not choose to stay at this property again.

Partner

10/10

Exceptional

01 Jun 2026

william

Everything was fine

Partner

6/10

Pleasant

31 May 2026

David

Breakfast not very good. Low hospitality overall. No room cleaning. But coffee was good. In room amenities were good.