Home2 Suites By Hilton Chicago River North

United States , Chicago - IL
Chicago, 110 West Huron St
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100 reviews shown

8/10

Excellent

06 Mar 2026

Harrison

Front desk was not opening the doors to let people in late at night. Over 30 minutes to get inside the building, and the attendant was just talking on the phone and ignoring the numerous door bell rings to get in the hotel.

Guests had to force the front doors open to get inside the building to get to the desk to check in.

8/10

Excellent

06 Mar 2026

Joseph

Lobby staff are awesome and super helpful! Room was nice and clean, overall a pretty nice place! Parking is pretty far though!

Family

8/10

Excellent

02 Mar 2026

Renae

The hotel is in a great area. The staff we had interactions with were very friendly and helpful. Honestly the only complaint I have are the beds and pillows. They are awful. That bed is like sleeping on concrete and the pillows are almost nonexistent. Woke up with osteoporosis. Not really but you get the point.

Partner

6/10

Pleasant

01 Mar 2026

Armando

Elevator wait time was LONG!!! Bathroom door lock was broken, i was locked inside the bathroom and had to use a credit card to pry my way out. Shower pressure was little to any pressure. Overall the stay was ok, bed and pillows were comfy. Location was nice, lots of shops and resturants within walkimg distance. GRADE OF STAY...6.5/10.

Family_with_children

10/10

Exceptional

28 Feb 2026

Beverly

The room was clean and accurately depicted in the photographs.

Self

6/10

Pleasant

27 Feb 2026

Shannon

The keys were annoying to deal with. Consistently had to be replaced to get into the room.

10/10

Exceptional

25 Feb 2026

Rosalinda

Extremely comfortable, felt warm, not cold and unwelcoming. Everything was clean and nice, felt like home away from home.

Family

4/10

Poor

24 Feb 2026

Amy

Room was not kept, housekeeping only came by once in a 9 day stay. Never refilled the toiletries.

Partner

4/10

Poor

23 Feb 2026

Kaniya

I paid $150 deposit to only find out there’s no room service and I felt like there wasn’t any good restaurants or places to shop. Other than that my stay was fine

Self

10/10

Exceptional

22 Feb 2026

Rae

Great stay!

Self

2/10

Poor

22 Feb 2026

Amaya

Staff was very unwelcoming & unhelpful. Sheets & blankets were dirty, we waited 15 minutes for new blankets & sheets that were also dirty. Water did not stay hot in the shower without having to adjust every 4 minutes or so. Elevators took very long which caused me to have to take the stairs at 6 months pregnant carrying luggage. Very Poor .

Partner

10/10

Exceptional

21 Feb 2026

Angela Empoke

Amazing hotel (clean and aesthetically pleasing), central to local hotspots and friendly staff! Would definitely recommend again.

Family

8/10

Excellent

20 Feb 2026

Joanne

The staff were helpful when we ran into issues.

Partner

10/10

Exceptional

18 Feb 2026

Devonte

How close everything was Specially published reputation

Partner

8/10

Excellent

10 Feb 2026

Rafael

Staff was fairly courteous .Kitchen and included breakfast are great perks.

8/10

Excellent

10 Feb 2026

Kim

First - my room was very clean. That matters the most to me. It looked like the window could open, but I couldn't get it to work. I would have loved to have fresh air. The dark curtains did not close completely, but it was close enough. The room was a little musty - thus the comment about wanting fresh air, but it was tolerable. The breakfast options were simple, but there were a few hot items. The staff was fantastic!!! Very helpful and funny - especially the gentleman working at night.

Business Self

10/10

Exceptional

08 Feb 2026

Araceli

I love how clean the rooms are along with the amenities in the bathroom as I forgot my shower gel and the welcoming message on the TV was amazing.

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

Linsay

Great staff

Leisure Friends

10/10

Exceptional

02 Feb 2026

william

Staff was excellent room was top notch. Would highly recommend

Leisure Partner

10/10

Exceptional

25 Jan 2026

Mario

The was was clean and offered everything I needed to enjoy my weekend getaway. Location was great and close to many attractions, restaurants, and museums in the city.

Leisure Self

2/10

Poor

25 Jan 2026

Javier

Nunca mas en un hotel de estos!!!!!
No limpiaron nunca la habitacion en 4 dias, aun cuando les pedi el favor en el lobby nunca cambiaron toallas los pisos sucios, me conraron el parqueadero mas caro que en el mismo parqueadero como tal osea que conran extra!!! Eso es un total abuso!!!
El desayuno HORRIBLE TODO VIEJO hievos frios comida vieja muy pero muy mal servicio, lo unico que resalto el señor de la entrada muy buena persona y un señor en el lobby alto blanco de resto que triste ver perder mi dinero de esta forma tan triste mi familia sufrio esta estadia en este sitio

Leisure Family

10/10

Exceptional

25 Jan 2026

Gregory

2025 New Years trip to Chicago 4 nights. Definitely wanted to share a review on this place as we were a little concerned based on reviews from other websites... This place was awesome. Clean and it was modern(bathroom). Little interaction with staff but they were friendly when there was. In this day and age to get a hotel in a major city for under 130.00 out the door can't be beat, and again the place was perfectly fine from a cleanliness and modern not outdated perspective. The little kitchenette area was so nice too. Gym was also nice. Back to what was so great was for this price and location. Pretty much 95% of the things we did(willis tower, navy pier, old town for improv, all the must do food stops) were all a 1.5 mile walk from this hotel so didnt even have to use the subway much. Will definitely stay here again without hesitation.

10/10

Exceptional

24 Jan 2026

Edgar

The room was supper clean! They only have room service on Thursdays I believe but you can always request room service for any day! The front desk person was supper nice and friendly! Checkout is at 11am and our flight didn’t leave till 7pm so we asked if we can store our luggage and the guy was supper nice about it and put away our luggage’s for us! Overall a 10/10!

Leisure Partner

10/10

Exceptional

23 Jan 2026

Kira

The room was fantastic! I requested a room that would be extra quiet and got one without hesitation. Super friendly staff.

Leisure Self

8/10

Excellent

22 Jan 2026

Tonya

Clean atmosphere. Front desk crew was always helpful and friendly. Breakfast was great everyday and that was a plus!

Leisure Partner

10/10

Exceptional

22 Jan 2026

zack

Great staff clean and in a good area

10/10

Exceptional

20 Jan 2026

igore

Privacy

Leisure Partner

4/10

Poor

19 Jan 2026

Angelina

Stayed up this hotel in April and loved it so I decided to come back this past weekend. When I arrived, I was told I would be on the 13th floor so I was excited to see what the view would be like because I paid extra for a city view room. When I got into the room, I had a blocked view of hotel Felix. Not a city view so I’m kind of disappointed because last time I was on the 6th floor and had a great view

Leisure Partner

4/10

Poor

19 Jan 2026

Abigail

Room was clean. Other than that, nothinrecommend. Many other places in the area at a comparable price with better breakfast and friendlier staff.

10/10

Exceptional

18 Jan 2026

John

Awesome staff

6/10

Pleasant

18 Jan 2026

Jason

Needs help

6/10

Pleasant

17 Jan 2026

Zenovy

if you plan to rent a car then find another hotel with free parking, otherwise prepare to pay $68 per night for parking few blocks away

Leisure Partner

10/10

Exceptional

12 Jan 2026

Eric

Clean room

10/10

Exceptional

07 Jan 2026

Emily

Amazing all around and great staff who helped when we needed it. No complaints whatsoever

10/10

Exceptional

06 Jan 2026

Raul

Clean room

10/10

Exceptional

06 Jan 2026

Romecko

Will be back soon. I love this hotel

10/10

Exceptional

05 Jan 2026

Pauline E

Amenities

Self

8/10

Excellent

04 Jan 2026

Shamaya

Everything was great from the breakfast, customer service, the rooms and the overall cleanliness. Only issue was that house cleaning only came one time and that was by request after not receiving any fresh towels. Outside of that, great place and I would go again.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Ikenna

Room was great. Breakfast was great. Location was amazing, very close to good activities and restaurants and the metro to access everywhere else. No complaints, it was a wonderful hotel stay.

4/10

Poor

03 Jan 2026

Aubree

The room was not cleaned. My entire stay. There was only 2 pillows on the bed. I also had to get my own sheets. No extra towels and my room was not smelling the greatest either. The shower was subpar as well. The water kept getting cold and the handle was extremely hard to twist. Definitely needed to be upgraded. Not a great stay at all. Very disappointing since it was my birthday and I was happy to spend it at the hilton. Very regrettable decision at this point.

Leisure Family

2/10

Poor

02 Jan 2026

Donald

Wont stay there again. Filthy room, don’t clean….cleaned toilet once in 10 day stay but never mopped floor; difficult to get clean sheets. Indigent people sleeping at front door. Had to speak to manager who did come to room quickly but no results from his ‘ speaking’ with staff who he said are new and sheet service is poor per manager. Hey, buck stops with manager.

4/10

Poor

02 Jan 2026

FERNANDO

Cleaning was only 2 times in a 6 night stay.

Friends_and_family Family

2/10

Poor

01 Jan 2026

Ronald

We skied for the sheets to be changed her times and they weren’t changed until to spoke with the manager on day 8 of our stay!
Bathroom was never cleaned, although they said they cleaned it. Hair on floor, scum round sink faucet before and after cleaning.
Sheets with shred marks old sheets and then the NEW ones that were changed on day 8 of our 10 day stay.

Family

8/10

Excellent

31 Dec 2025

Paula

Everything was good except for breakfast. There wasn’t enough food and the food quality could be improved.

Family

10/10

Exceptional

28 Dec 2025

Eduardo

Muy buen hotel, habitaciones cómodas, desayuno rico y

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Trevonna

Room was very clean. Staff was very nice, Kev made sure I got the room I requested. Location was walking distance to a lot of convenient stores and food places. Overall it was a great stay.

Leisure Self

10/10

Exceptional

28 Dec 2025

Dartania

Everything fr slept like a baby

Leisure Partner

10/10

Exceptional

25 Dec 2025

Marisol

Nice and spacious rooms and great location.

Leisure Self

8/10

Excellent

23 Dec 2025

Kevin

I didn't try breakfast

Partner

10/10

Exceptional

23 Dec 2025

RASHMI

Excellent Hotel Excellent Service

8/10

Excellent

22 Dec 2025

ERMIONE

The room was clean and warm upon arrival, staff was nice and very helpful!

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Pranabesh

Clean room. Overtall good stay

10/10

Exceptional

14 Dec 2025

Shirley

Room was very nice. Also loved having a \"mini kitchen\" in the room!

Leisure Self

8/10

Excellent

13 Dec 2025

Gregg

The breakfast was dry at 7:30 am

Business

8/10

Excellent

12 Dec 2025

Joseph

The room was spotless upon arrival and the staff overall was amazing. My family REALLY loved the hotel, the fire place and “continental breakfast that was more than we bargained for. Ashley, Skylar and Mark were all very attentive to our needs and Skylar, the mgr, really worked to fix a broken situation that doesn’t require mentioning specifically because his resolution left us all feeling valued as customers. We will definitely stay here again.

Leisure Family

6/10

Pleasant

12 Dec 2025

Lovel

Breakfast was good.

Leisure Family

6/10

Pleasant

11 Dec 2025

Nana Yaa

The staff were very friendly and helpful.
The room however had a strange smell (likely from the bathroom) . We complained about it twice but it just never really went away.

10/10

Exceptional

11 Dec 2025

Maneesha

Huge room, very friendly and helpful front desk

10/10

Exceptional

07 Dec 2025

Ivan

Friendly staff at the desk, clean facility, concierge very friendly.

Leisure Friends

10/10

Exceptional

07 Dec 2025

Markeishia

Staff and the room

10/10

Exceptional

07 Dec 2025

Mark

Better coffee than last time. Mark who checked us in was delightful!

Leisure Family

6/10

Pleasant

05 Dec 2025

MARIA

Room was ok but the breakfast was not good. It’s over by 9 am and people rushed to get food. And food was not enough and not of good quality.

Leisure Family

4/10

Poor

05 Dec 2025

Kimberly

We came in town for a concert. We checked in grab a bite at a near restaurant and left out for our venue pretty quickly. We got back to our room about 1:00am…it was cold…we complained to the overnight host.We waited on her to come to our room with extra blankets and to check the thermostat but she never came. So we layered our clothes and went to sleep! At 8:00 am during breakfast we asked for maintenance again ( he still never came) but the host did tell us how to adjust the thermostat by the sundial— The next !!! Morning!!! She was lazy in accommodating us and that was unacceptable especially on one on Chicago’s coldest nights- (feels like -16 ) I was livid!!!! We were cold to our bones!!!!! We froze because the overnight worker didn’t want to work!!! Also there is NO OnSite parking! And the closest in & out parking cost us an additional $67.00 and was about two blocks away.
Imagine being two 60 yr. old women in a visiting state having to walk in the dark to and from the hotel to the car. It was so uncomfortable that We decided after our fearful walk back to the hotel that we’d just Taxi around the city instead. (Xtra money for that)
Upon check out we voiced our concerns and was told that the general manager would reach out…hmmm- we haven’t heard from anyone yet. I would not recommend this establishment to anyone

Leisure Friends

10/10

Exceptional

04 Dec 2025

Thibieya

The service was amazing. Have to give a special thanks to Mark at front desk and Rikita from housekeeping for making it a memorable and hospitable one. Thank you. It was my first time in Chicago and using Expedia and everything went smoothly.

Leisure Self

10/10

Exceptional

03 Dec 2025

Wei

Clean room, new amenities, friendly staff.

Business

6/10

Pleasant

03 Dec 2025

Mark

Adequate place

Leisure Partner

8/10

Excellent

30 Nov 2025

Danielle

The cleanliness was decent. Rooms were well stocked. Pillows were not comfortable at all. Very flimsy pillows. The parking was extremely inconvenient having to park in a parking garage 2 blocks from the property and then it costing $50 per day to park!

Leisure Family

10/10

Exceptional

30 Nov 2025

Rafael

Great hotel w/a full kitchen and good welcome when you walk in your room and see your name on the tv screen from the hotel!Check-out could be at 12:00 so we would have a bit more of time to prepare to leave.Location is great, quiet and yet w/all you need near by, including a brand new discount grocery store that just opened a few weeks ago a block away.

Business Self

10/10

Exceptional

30 Nov 2025

Ashley

The hotel itself was very nice. But I stayed here several years ago, and it has certainly gone down. The exterior is not nearly as clean as it once was. And the rooms have gone down. They were clean, but they were not where I think they should’ve been.

Friends_and_family Family

2/10

Poor

29 Nov 2025

Jackie

Told breakfast until 10am and then shut down at 9. We couldn’t get food but 2 girls and a man got food. When I asked at desk was told I don’t know anything about that. I just work here. No shower gel in bathroom dispenser. Tables filthy in dining room.

8/10

Excellent

28 Nov 2025

Nucholas

The room was fine, and enjoyed my stay.
Location was good

Business

10/10

Exceptional

26 Nov 2025

Gian

Excellent hotel and staffs are friendly I would definitely coming back here again

Leisure

6/10

Pleasant

25 Nov 2025

Mariana

It's a mid-range hotel. The cleanliness was not satisfactory, there were hairs in the shower box and drawers. Crumbs on the carpet and kitchen sink. The bed was sagging in the middle, and it was noticeable from the moment we entered the room and looked at the bed. I'm pretty sure the bedspread hadn't been changed, it had another person's perfume impregnated in it. The location is great. There weren't many options for breakfast, every day there was bread, waffles, muffin, a yogurt with some toppings, coffee and milk. Sometimes the restocking was slow, so during peak hours not all options were available. It's not a cheap hotel, they should take more care of the cleanliness and condition of the rooms. Not changing the bed sheets seems absurd and disgusting to me. The photos are from when we left the room for check-out and I think it should be more in order than when we arrived. Anyway, for the price I paid, there are better options.

Partner

10/10

Exceptional

23 Nov 2025

Oscar

The staff were very polite & courteous. The room was exceptionally clean & organized. I really enjoyed the stay. I love the city of Chicago and was quite pleased with the entire experience. ⭐️⭐️⭐️⭐️⭐️

6/10

Pleasant

23 Nov 2025

Elizabeth

Front desk staff was very courteous and helpful, but there were some items lacking in the exercise room and then the breakfast area. Location was fantastic!

2/10

Poor

23 Nov 2025

Valente

The staff was super rude. we checked in and got to one of the rooms and it had not been cleaned. Staff attendant up front didn’t even apologize for the disgusting mess and was very rude about it. Even though we were accommodating and willing to change rooms. I complained to Expedia and wrote a message to the property/hotel manager and never heard back. The rooms got cleaned once for an entire 5 day stay. Meaning we had to seek additional towels and toiletries basically every day. Aside from the location, there’s nothing good to say about this hotel. Breakfast was fine.

8/10

Excellent

23 Nov 2025

Garrett

The room was clean, staff was great, and as usual the amenities are awesome.

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Doris

The room was decent and the property is located in a central area. Walking

6/10

Pleasant

22 Nov 2025

Carmen

Services were lacking. The room wasn’t serviced even after they said it would be. Eventually and I mean 7 hours later when it was finally done they did not replenish the soap and other amenities. Getting extra towels was also an ordeal. I do want to praise the maintenance engineer who did his best to help and did do with a smile and the room was also very nice but all that was overshadowed by the service. Do better. I know you can

8/10

Excellent

18 Nov 2025

william

The staff was excellent

8/10

Excellent

18 Nov 2025

Judy

Room was decent and clean, staff was courteous and helpful. Rooms could use some minor upgrading..new curtains.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Rachel

Room was great!

Leisure Partner

6/10

Pleasant

14 Nov 2025

Lisa

We asked for more soap for the shower and never received any since our shower was out of soap. Breakfast was luke warm at best for foods that were supposed to be hot. There were limited selections for breakfast. Same leaves and debris from the day before could be found in the hallways and elevator the next day even at the end of the day.

Leisure Partner

8/10

Excellent

13 Nov 2025

Alan

Location, cleanliness

Friends_and_family Friends

4/10

Poor

11 Nov 2025

Cielo

The facilities were good. I stayed 5 nights and my room was only cleaned ONCE, despite me calling to request it.

The thin woman who works the early morning at the frontdesk is VERY rude, speaks in a pedantic and discourteous manner. Similarly, the security guard who was on duty when I arrived was very discourteous. He told me (from a distance and with gestures) that I had to press a button to open the door, but the button is tiny and I couldn't see it. He then started gesturing rudely and aggressively.

The breakfast was average, neither too much nor too little, just the essentials. Go early for breakfast because they don't replenish what runs out.

Leisure Family

8/10

Excellent

11 Nov 2025

Jahzeel

Excelente! Desayuno no me gustó. Fue lo único.

Leisure Friends

8/10

Excellent

11 Nov 2025

Mia

The room was not spotless, but once a phone call was made. They did move us. Initially the room had crumbs on the pull out bed. Bathroom floor had hair on it as if it had not been swept our first day last year was amazing. This year was good but the fact that we had to call to get corrected, it wasn’t the best thing we wanted to do.

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Delshawn Linval

Love the city view 16th floor was everything, had to get the room clean again because it wasn’t clean things were left in the room from hair in the shower and breakfast could have been way better very limited nothing I ate where was the apple juice and orange juice? Housekeeping only came once, outside of that everything was great loved it

Leisure Partner

10/10

Exceptional

10 Nov 2025

Dabrianna

Great room!

8/10

Excellent

10 Nov 2025

Edwin

Nice place, quite and pleasant

10/10

Exceptional

10 Nov 2025

Maquenzi

Staff was courteous

Leisure Partner

4/10

Poor

09 Nov 2025

Mary-Frances

Bedding was the worst I have experienced in a hotel stay; spread was stained. Blanket could not be tucked in. Room was cleaned only once during a four-night stay. No face towels. Garbage from previous occupant had not been removed from kitchen cabinet.

Partner

8/10

Excellent

09 Nov 2025

Angela

The staff was incredible! Everyone was very friendly and extremely helpful. I gave it 5 stars because of the beakfast set up and availability. There was no enough staff to keep up with what was needed for all of the guests

Leisure Family

10/10

Exceptional

07 Nov 2025

MaKayla

Amazing stay!

4/10

Poor

06 Nov 2025

Ashli

The room was disgustingly dirty. There was hair on the floor, dirt in the shower, hair in the sink and where the cutlery sat. The sheets were tattered, pillows were flat. The entire room needed a deep clean. The front desk associates were ok. Not too memorable. Breakfast was lackluster.

Leisure Friends

10/10

Exceptional

05 Nov 2025

Aaron

Yes it was great

2/10

Poor

03 Nov 2025

Marcelo

It was bad

4/10

Poor

02 Nov 2025

Julie

Staff were unfriendly and the room was worn out

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Michaela

Everything was great!

Friends_and_family Friends

6/10

Pleasant

02 Nov 2025

Charles

Bathroom exhaust broken, had to request for cooktop and tiny skillet. When I asked for a pot to heat soup, staff told me to microwave it. When I asked for a can opener, staff said to bring it down and he can “ghetto it”. I did and he couldn’t. I demonstrated the issue and asked for pliers so I can fix it myself. Fortunately other concierge staff member was wiser and sent housekeeping to replace can opener. When I asked day staff for printout of receipt of stay. Staff said it would be emailed. A simple yes/no should be the answer. Breakfast selection much to be desired and practically the same daily. Good location but concierge staff may need better training for customer service interaction. Housekeeping staff were great and responsive.

Business