Name: Omni Chicago Hotel
Address: 676 North Michigan Ave, Chicago, 60611, US

10/10

Exceptional

23 Jul 2026

James

Great location easy to walk

10/10

Exceptional

23 Jul 2026

Derek

Excellent location. Close to everything.

10/10

Exceptional

22 Jul 2026

Hortencia

We enjoyed our stay. The room was a great size and very clean. The staff was very friendly.

10/10

Exceptional

22 Jul 2026

Shane

Clean room. Friendly, helpful staff. Breakfast in the restraunt was wonderful.

6/10

Pleasant

21 Jul 2026

Thomas

Not a full service hotel. No concierge. The only restaurant was closed for lunch and all afternoon. No room service.

Family

10/10

Exceptional

21 Jul 2026

Shelly

Really nice hotel. Great location

Family

10/10

Exceptional

21 Jul 2026

LeeAnn

Thank you

Family_with_children

10/10

Exceptional

21 Jul 2026

Gregg

Everything was great

Friends

10/10

Exceptional

21 Jul 2026

Russell

👍

Friends

6/10

Pleasant

20 Jul 2026

Sawyer

The elevator system is a little annoying. You have to take two sets of elevators every time. During busy times, it took 5-10 min to even get out the hotel.
The hotel is old, and it certainly does not have any sound proof qualities. We could hear every person walking by our room, the sirens downtown were very very loud and were disturbing to our sleep, and lastly, they started doing some kind of maintenance above us with drills at 6am, waking us up abruptly.
The area/location was great for the downtown area though and all staff members were very friendly.

Partner

10/10

Exceptional

20 Jul 2026

Maria

The space was nice. It was in a beautiful location. It was dog friendly without having to pay an outrageous pet price. Valet parking was $89 but they were so nice and there are in/out privileges which is rare in Chicago, on Michigan Avenue. The on-site restaurant was good and very affordable, so much so that a large cheeseburger, fry, mac&cheese, an entire pizza & beverages were $60. The spa robe in our suite was softer than others at other resorts. Overall, I would recommend

Pet

10/10

Exceptional

19 Jul 2026

Michelle

We have stayed at this property many times. Great location to Michigan Ave, Navy Pier, Restaurants, Red Line for Cub games, river tours, everything. Beautiful property. Excellent service. Highly recommend.

Family

10/10

Exceptional

19 Jul 2026

Carol

I could talk about the convenience of the location, having a good restaurant and bar in the hotel, and views from our room. But what I noticed most (and my husband agrees) is the warm and professional staff—from reception, to restaurant staff, to every housekeeping person we interacted with. This hotel is clearly well managed and staff are hired and/or trained for genuine hospitality. I highly recommend the Chicago Michigan Avenue Omni to others.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Elizabeth

We love this hotel for our Chicago visits. The service is great—really helpful and friendly staff. I requested late check out last minute and they accommodated us with no problem. All the staff are really kind. The location is phenomenal; it’s basically right on Michigan Avenue. For Harry Potter fans, the Chicago Harry Potter store is right outside the doors of the Omni on Michigan. Very walkable to the river and other adventures. The hotel is well maintained, aesthetically pleasing, and great for families. All the rooms are suites with large bathrooms and a separate king bedroom and fold out couch/TV room. There are French doors that separate the two spaces. The beds are very comfortable, too. Free water bottles are provided in the rooms. There’s also a mini fridge and free WiFi included.

Partner

10/10

Exceptional

18 Jul 2026

Edwarda

The hotel was amazing and the staff was great!! Plan to revisit this hotel when I return to Chicago!

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Chelsea

Staff was great! Room was clean and spacious

10/10

Exceptional

16 Jul 2026

Syed Muhammad Ali

Fantastic!

Family_with_children

6/10

Pleasant

16 Jul 2026

Janee

The location was stellar. The room itself had long hairs all on the restroom but since we got in at 2am. I didnt have it in me to complain. The space is slightly outdated.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Kathleen

Beautiful hotel with a fantastic location. Would absolutely stay here again. The room was spacious and comfortable.

Family

10/10

Exceptional

16 Jul 2026

Reginald

Employees very professional and restaurant/bar clean 👌 food & drinks fresh and hot 👏 The location of the hotel is Walking distance ,from shop,food restaurants and Tourist attractions,great place to stay 😀 and the Obama Presidential Center only 9 mile from hotel omni, Me and Wife enjoyed ourselves in Chicago 😎

Partner

10/10

Exceptional

15 Jul 2026

Anusha

Great experience

4/10

Poor

15 Jul 2026

richelene

staff didnt even clean our room! never again

Partner

8/10

Excellent

15 Jul 2026

Demonte

Room clean, fresh towels everyday ..

Friends_and_family Family

4/10

Poor

15 Jul 2026

John

Despite pre checking in room was not ready at 4:00pm. One quilt for 4 people. Two towels for 4 people. Room decoration was stained and dirty. Thank God we were not spending our days in that room. Worst Omni I have ever stayed in.

Family_with_children

10/10

Exceptional

15 Jul 2026

Jeshuran

Staff

10/10

Exceptional

14 Jul 2026

John

Staff was fantastic and always ready to help; from the front door to the room door!

Family_with_children

10/10

Exceptional

14 Jul 2026

Vanessa

We came up to the hotel because my daughter was having surgery at a nearby hospital. Javier & Richard we're amazing at the valet in front of the hotel. Javier took care of all of our needs even brought the luggage up to our room upon check in. Stephen took Amazing care of our family during our stay. We had to extend from one night to two, and even being sold out, they still found a way to accommodate our needs. Keith went through an itemized bill upon checkout. I cannot wait to visit this property in the future. A bonus, it's right over the harry potter store and has endless choices for shopping and food.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Daniela

We would absolutely stay here again and highly recommend the Omni to anyone visiting Chicago.

Partner

10/10

Exceptional

14 Jul 2026

Paul

Great stay downtown. Great location. Staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Paula

.

10/10

Exceptional

14 Jul 2026

Mario

Our stay at the Omni Chicago Hotel was great. Room was clean, the staff was outstanding and bar was great.

Partner

10/10

Exceptional

13 Jul 2026

John

While amenities and being up to date are important, my main focus for a hotel is it’s cleanliness and how comfortable is the bed since I’ve stayed many places that while nice, if the bed is uncomfortable can ruin your stay. Our room at Omni was clean and comfortable. There were a few things that looked a little tired and could use updating but overall we had a good sleep and were refreshed for the next day.

Partner

8/10

Excellent

12 Jul 2026

Adrienne

Main area was nice. Hotel room was outdated

Friends

10/10

Exceptional

12 Jul 2026

David

Of course thr location is great for shopping and restaurants, and walks to the park, but are room was great with plenty of room. The staff at the hotel was fantastic.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Amber

Ham (valet manager) did an incredible job!! All of the staff did a great job! But Ham will be remembered forever! He made my daughter feel so special, and remembered it was her birthday weekend every time he saw her. He wouldn’t let anyone touch their own door, and made us feel like we stepped back in time to the most magical place. Whatever he is paid, he needs more.

Thanks for showing us such a lovely weekend!

Family_with_children

8/10

Excellent

12 Jul 2026

Cassy

Staff was amazing, we had a single king bed corner suite with a separate room that has a pull out bed from the couch. It was a perfect setup for us because the kids had their own little room with their own tv and everything. The pullout couch bed was very uncomfortable, but we kinda figured it wouldn't be the best in the first place so that was alright. The king bed was pretty good, no complaints there... What we disliked was that the room was not properly cleaned before us. They didn't vacuum, there were beer caps and change on the floor. The toilet was for sure not cleaned after the last guests in the room because it was pretty bad. There were only two bath towels which wasn't a big deal cause they brought us more and they also brought us a microwave after asking, that was pretty nice. The really stupid thing with the king bed room was that the TV is literally all the way over to the left mounted on the wall where you couldn't see it very well while laying in bed... It is really really stupid if you see what im talking about here. Imagine laying in bed at a $300 a night hotel and you and your wife are trying to watch a TV thats WAY over on the left side of the room... Its actually comical how the set up is... Valet parking is insane at $90 a night so I would recommend finding parking elsewhere around the hotel if you can. Overall it was a OK stay, nothing incredible and definitely not worth the $300 plus $90 parking...

Family_with_children

10/10

Exceptional

11 Jul 2026

Tom

Great hotel with perfect and safe location. I loved the suite room with separate coach very roomy! The staff are the best, and the breakfast is great. Highly recommend this hotel!

8/10

Excellent

11 Jul 2026

Matthew

Great location and a friendly staff made this a great experience. The rooms are very nice, but a little dated, which made it feel a little less clean. The staff was amazing, especially the doorman/bellman, Ham. He went out of his way help everytime we arrived or departed, he asked how our day was and offered directions. I really can’t speak highly enough of him. We didn’t utilize the restaurant while there, but I did visit the bar and they had an excellent selection of high end bourbons.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Paul

Restaurant for breakfast was excellent. Staff was friendly and helpful. Room was spacious and clean, with bar sink and mini-fridge. Would stay again.

Partner

8/10

Excellent

11 Jul 2026

Duane

Great experience but should take off pools as an aminety cause they do NOT have a pool which is one of the big reasons I booked with this hotel only to get there, and find out they don’t have one.

Partner

10/10

Exceptional

11 Jul 2026

Paul

It was one of the best experiences I ever had

Partner

2/10

Poor

10 Jul 2026

Tracy

Everything was nice and clean.
Staff was very helpful.

10/10

Exceptional

10 Jul 2026

Steven

Great place to stay. Amazing hotel at reasonable price.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Nicole

Great location and nice sized room.

10/10

Exceptional

10 Jul 2026

Selamawit

Great hotel

Family

10/10

Exceptional

10 Jul 2026

sarah

Nice hotel kind and fast staff

Self

10/10

Exceptional

10 Jul 2026

Shequita

Wonderful place to stay with children! The location was perfect for our adventures. We ended up needing a couple of extras for the room (a blanket, towels….a microwave!) and the staff was very accommodating!

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Benjamin

Room was clean and large, staff were helpful and polite. Would definitely stay again!

Partner

10/10

Exceptional

10 Jul 2026

Juliet

This hotel is a steal- wasn’t sure what to expect bc the price was such a good deal but we Loved it. Amazing location, great restaurant on site, our whole family all slept well in the room. 2 beds plus a pullout. Such comfortable and luxury bedding too.
Would def come back and highly recommend. Staff was super friendly and kind too!

Family_with_children

6/10

Pleasant

09 Jul 2026

Lisa

Unfortunately I didn't have the best experience. I am giving them an okay review because they did attempt to make it right. Without the check out employee in the morning; i probably would have gave this a very poor experience. He did take off the resort fee of $35ish & my $18 breakfast.
When I arrived; the bathroom had a few gnats. Nothing major. We got back in the room at 11 pm & the bed had gnats in the sheets, pillow, a thick black spider on the ceiling, mosquitos, more gnats & we lifted the pillows. More live gnats. I no longer felt comfortable. I called the front desk & asked if they could come up & spray. I waited 20 min & nothing. I called back & they called housekeeping again. Finally at almost midnight they said they would upgrade us to a bigger room.
I can tell you; it was not a good experience. I almost asked myself if I should have kept the other room & slept the couch in the living room area. I went from a city view to the 6th floor. I didnt fall asleep until almost 2 am because they put us in a room with a joining 1 next to it. The family were screaming, partying, kids banging on the wall. I almost called to please have them to tell the neighbor to quiet down as it was 2 am.i went from a quiet city sky view to a very loud room. I definitely would not say that room was better. The 1st room had 2 huge tvs & right by the bed. This room had a TV off to the far left where it was very uncomfortable in bed.
Outstanding service & food downstairs for breakfast.

10/10

Exceptional

09 Jul 2026

Mitali

It was an amazing hotel!

Partner

10/10

Exceptional

09 Jul 2026

Lyndsey

Our stay was fantastic and we will be back! Great location, the restaurant was delicious and the rooms were setup great for our family of 6

Family_with_children

10/10

Exceptional

09 Jul 2026

terrell J

Loved everything. One of the best hotels I have stayed in. It honestly beats some of the more expensive 5 star hotels.

Partner

8/10

Excellent

09 Jul 2026

Jason

Wonderful stay, only downside was limited hours of the onsite restaurant.

Partner

10/10

Exceptional

09 Jul 2026

Mackenzie

This was our first Omni hotel stay and I kept thinking the entire time that I would now be Omni loyal moving forward. The staff really made it. We willingly ate dinner at our hotel each night because of how wonderful the staff was. Our room was a bit delayed at check in and they went above and beyond to apologize for the inconvenience. Everything was just truly amazing. Even the little details such as sparkling water in the gym.

Family_with_children

10/10

Exceptional

09 Jul 2026

hussein

It was an amazing hotel and the staff were incredible. Javier was very kind and welcoming when we got there

10/10

Exceptional

08 Jul 2026

Melanie

The room was amazing! It was spacious and clean. The staff were helpful and very considerate.
The hotel is located in an ideal location, right off of Michigan Avenue, in the heart of downtown. Shopping and restaurants are within short walking distances.

Partner

8/10

Excellent

08 Jul 2026

Tonecia

I enjoyed my stay with my toddler , the location was wonderful . However I did notice a lot of mosquitos , to my surprise the window in room was left open . Other than that it was nice and comfortable .

Family_with_children

10/10

Exceptional

08 Jul 2026

Jill

I stay at this hotel every time I'm in Chicago. The staff never change and they remember me. They're always friendly and seem to really enjoy their jobs. The hotel is always clean and I never encounter any problems.

Partner

10/10

Exceptional

08 Jul 2026

Jeffrey

Awesome hotel

Family_with_children

10/10

Exceptional

08 Jul 2026

Siddheshwar

very good experience overall, few concerns:
- didnt like the bar ambience/availability
- inconvenient lobby system - especially for folks checking in later in the night

Family_with_children

10/10

Exceptional

08 Jul 2026

Diana Laura

I loved the suite it was so spacious and they have a 24 hour fitness center! I enjoyed my stay there.

Friends

6/10

Pleasant

08 Jul 2026

Mark

Great location. Stayed 3 nights in a suite. I had issues with two things. One major and one minor. I was with my family so I slept on a sofa bed. This area is separate from the main bedroom. Unfortunately the wall connecting this to the next neighbor room is paper thin. I can hear every word from my neighbor. They were up late but not yelling or blasting music. Just normal conversation can be heard so cant blame them. The main bedroom was fine when you close the doors that connects the bedroom to the sofa room. It is an issue with the walls and not much the hotel can do. The minor issue with this hotel is that you have to take two separate elevators to get to your room. One to the lobby and then another for the rooms. Otherwise the hotel was good. Just didnt have a great experience given it is a fancy hotel when you dont sleep well.

Family_with_children

10/10

Exceptional

08 Jul 2026

Paul

I had a great day and it is a super classy hotel

10/10

Exceptional

07 Jul 2026

Joseph

Convenient location and friendly staff.

Partner

10/10

Exceptional

07 Jul 2026

Megan

Great location and staff was so friendly!

Family_with_children

10/10

Exceptional

07 Jul 2026

CharlesT

Nice esthetically, comfortable, good food, great service, and great people.

Self

8/10

Excellent

07 Jul 2026

Kevin

Q

4/10

Poor

06 Jul 2026

andres felipe

Vas room, AC was broken, lots of dust … Old

8/10

Excellent

06 Jul 2026

Emily

The staff was incredible!

Our room was dated and the bed was not great- needed to be replaced (sank/tagged a lot on one side/ corner) and the room just felt dated. Pretty clean. The bathroom was nice!
Confusion about pool. Some places say the pool/ hot tub are available, but they are not.
This hotel is a great location. Parking is pricier than other properties nearby and not very convenient- we used public parking 2 blocks away.
Would we return? Maybe. For the price, we'd probably end up choosing a different hot next time.

Family_with_children

10/10

Exceptional

06 Jul 2026

Candice

Friendly cleaning staff and front desk. Helped us with anything we needed. I will be back!

Family

10/10

Exceptional

06 Jul 2026

Shari

The staff at the Omni hotel in Chicago were friendly, helpful, and just outstanding. There were no exceptions; from the doorman, to the porter to the waiters at the 626 restaurant.
Thank you so much!

Family

8/10

Excellent

06 Jul 2026

Joy

Love the location.

Family_with_children

10/10

Exceptional

06 Jul 2026

Kcee

Great room, price, and staff! Also a great location.

Partner

6/10

Pleasant

06 Jul 2026

Corey

Overall the hotel was nice and the location was great. The one issue that I really had was with the noise level in the rooms. The insulation and glass needs to be updated. I have stayed in a lot of large cities and this room was by far the loudest I have ever been in. For this reason I would not suggest the property and won't be staying here again when in the Chicago area.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

hye suk

We requested housekeeping on the second day. They cleaned the room, but they didn’t replace the towels we had used on the first day. I’m not sure why they left the used towels.

Other than that, the location was excellent for exploring downtown, and the front desk staff were friendly and helpful.

Friends

10/10

Exceptional

05 Jul 2026

Octavia

This was a very clean and nice hotel. I enjoyed the room.

Family

10/10

Exceptional

05 Jul 2026

Steven M

An excellent experience!
Best hotel on the Mag Mile.
Harry Potter experience on location.
Close proximity to great restaurants, shopping, Willis Tower and the River Walk.
Every room is a suite. We had a great view from the 16th floor.
The 667 bar is a great place for a night cap. The bartenders are amazing. They not only make great drinks but they are very knowledgeable about the area. We took their suggestions about restaurants to visit and they were spot on.
The door men are super friendly and helpful.
The reservation staff are really efficient at completing the check in process in a timely manner.
Cleaning staff and maintenance crew do spectacular work on keeping the property clean and safe.
I will definitely come back to the Omni in Chicago. (St.Patricks Day🇮🇪

Partner

10/10

Exceptional

05 Jul 2026

Eric

Great hotel and location.

8/10

Excellent

05 Jul 2026

Holly

Line for the elevator was annoying. Room could use an upgrade.

Family

8/10

Excellent

05 Jul 2026

Aaron

Clean room, pullout couch was ready and good quality. Restaurant / bar proved to be really good and convenient. Staff there were very friendly. Location is excellent. Needing 2 elevators to reach your room is inconvenient, but this seems to be the standard in the area.

Family_with_children

10/10

Exceptional

05 Jul 2026

Alexandria

.

Family_with_children

8/10

Excellent

05 Jul 2026

David

Hotel has a great location. Front door staff is outstanding with a strong service ethos.

Rooms are large and functional.

Only complaint is the elevators were not all working; as a result there could be long waits.

Restaurant and bar staff were super attentive and knowledgeable.

8/10

Excellent

05 Jul 2026

Jonathan

Great location- Busy lobby

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Joe

Great staff

10/10

Exceptional

04 Jul 2026

Derek

The rooms were spotless and very well tended to. My wife and I really enjoyed how central it was to many stores, restaurants, and places of interest. We also enjoyed the bar, with its selection of great drinks; it was a great way to relax after walking around Chicago all day!

Partner

10/10

Exceptional

03 Jul 2026

Deborah

The room was very clean and spacious. Very helpful staff. We were able to get into our room early and get a later checkout due to our flights. The Doorman were also very courteous and helpful. Great location!

Partner

10/10

Exceptional

03 Jul 2026

Morgan

Exceptional hotel with even better service and accommodations! The location can’t be beat. We had a really great experience with Keith at the front desk. He went above and beyond to make sure we were comfortable and taken care of. We went with our two children and found it to be a more upscale hotel while still being family friendly. Hot tip/ if you show your room key at the Harry Potter store, you get a discount! Cannot recommend enough. We will be back!

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Michelle

Beds were a bit hard. The room was really tight once the fold out couch was open. Pillows and linens were sparse for the fold
Out.staff were exceptional.
Great location

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Roxanne

We had a baseboard that was not attached and looked damaged, light bulbs were out on the desk and standing lamp also there was no luggage rack. The hotel looked it's age. The staff was wonderful.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

James

Incredibly accommodating staff… Thoroughly enjoyed our stay!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Brian

Traveling as a family of 4 with 2 teenagers and we could not have picked a better place to stay. We were able to see all the sights, eat all the Chicago food and shop until we dropped. I would absolutely stay here again.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Lynn

We enjoyed a mini vacation to our favorite hotel in Chicago. This is our fourth time staying with the Omni and they never disappoint. Easy walk to the Red Line to head to a Cubs game. Steps away from shopping, bars, and restaurants. Thanks for another amazing stay.

Friends

10/10

Exceptional

02 Jul 2026

Victoria

Beautiful hotel, with very nice, clean and spacious rooms. Wonderful service, with helpful staff. Great location. Would definitely go back.

Family_with_children

6/10

Pleasant

02 Jul 2026

Justin

Room had many little things wrong that added up. Shower pressure was poor on hot water but blasting when cold. Bathroom door didn’t slide all the way close. Light in front entryway didn’t turn off. Makeup mirror light did not work. Dresser drawers were uneven and not smooth to close.

Staff told us about discount at American Girl Doll store but when we went there they ask several managers and we were informed we were given misinformation by the hotel staff.

Partner

8/10

Excellent

02 Jul 2026

Anna

The staff was very friendly and the location was great!

Family_with_children

10/10

Exceptional

02 Jul 2026

Lynn

Highly rare the hotel. Excellent location for n. Chi go events right on zmichigan Ave North. Staff extremely welcoming at all aspects. Watch out though. Hefty taxes which made tge room cost 3

10/10

Exceptional

01 Jul 2026

Elizabeth

Very nice hotel. Great location, nice sized rooms.

Partner

10/10

Exceptional

01 Jul 2026

karen

Great hotel. Close to public transportation and lots of activities. The staff were all friendly and attentive!

Friends_and_family Family