Homewood Suites by Hilton Chicago-Downtown

United States , Chicago - IL
CHICAGO, 40 East Grand Avenue
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100 reviews shown

10/10

Exceptional

13 Mar 2026

Allan

The staff is very friendly and efficient. The WIFI is good and if needed there is a printer in the lobby you can use for free. The rooms are spacious and comfortable. The breakfast is good and plentiful. There is all kinds of shopping all within walking distance.

Self

8/10

Excellent

10 Mar 2026

Joana

Location is great

Family_with_children

10/10

Exceptional

08 Mar 2026

Taras

Nice hotel and nice location

Family_with_children

6/10

Pleasant

08 Mar 2026

Chenita

THE PLACE WAS OK.

Family_with_children

4/10

Poor

08 Mar 2026

Rayven

Room wasn’t clean, pillows had visible dirt, everything ran down, bed had hair in it. Breakfast was okay. Not what you typically see and only a few options.

Partner

10/10

Exceptional

08 Mar 2026

Robert

Perfect location in River North. I found this to be more of a family place. Heavy traffic with families, which makes sense because it’s perfect for a family. That did make it difficult to get breakfast, so I had to pass. Even getting a coffee was congested. My room was great and the door on the bedroom allowed me to block out the noise. The staff was amazingly accommodating. I’m not knocking it at all, just saying as a solo traveler or even a couple, you will find it busy with families. I would definitely stay here again if the same deal comes up.

Self

10/10

Exceptional

04 Mar 2026

Laurie

I reviewed this property in January 2024 and it has only improved. Everything was wonderful! I arrived late with my disabled husband and a lot of baggage. It was 1130 at night and we were all in from a 10 hour trip with airport delay. Valet, Brian, on first floor immediately offered to take our luggage up so we could check in. Female security guard assisted my husband in wheelchair without being asked. Elevators are much faster than December 2023. Managers reception on Wednesday was great. Plenty of food, didn’t need to go out for dinner! Staff member recalled seeing us in 2023 and was very friendly. Can’t remember her name unfortunately. Also Jeremy was still there from 2019 and 2023 and remembered us! We had a couple of nice conversations. Breakfast is still wonderful. Plenty of choices and replenished frequently only complaint, style of eggs could be varied. Scrambled eggs every day, but they were delicious. Surprised no 24 hr coffee in lobby.
As always, spacious suite, quiet, clean. Pool was very nice and warm, however, it needed cleaning. There was a lot of hair, floating and debris on the bottom. Everything went like clockwork for departure. Once again, female valet, was very helpful. Can’t recall her name. Somewhat disappointing, no beer or wine for sale or at the reception. Waiting for a liquor license to renew apparently.
This hotel is in the middle of everything. Around the corner, literally, from mag mile. Finally a chance to visit Goddess and the Baker next door.

Partner

6/10

Pleasant

02 Mar 2026

Benedda

The room was ok kind of dated the 1st few nights we had blankets didn't pull back the sheets but when we did there was blood spots on the under sheets that was really nasty and the lack of parking when you did gind one its very expensive they would benefit if they had parking validation

Family_with_children

8/10

Excellent

02 Mar 2026

Sonia

Great location, amazing staff, and good breakfast buffet!

Family_with_children

8/10

Excellent

01 Mar 2026

Christian

Room was clean. Staff was excellent. Only reason for a 4 was the room furniture and bedding is looking a little tired. Good price thou and excellent location.

10/10

Exceptional

24 Feb 2026

Asha

The room was very clean and the staff were very hospitable.

Friends

10/10

Exceptional

22 Feb 2026

Vanessa

Great location

Friends

10/10

Exceptional

22 Feb 2026

Pam

Beautiful view fo the city, very clean and friendly staff. Nice variety at continental breakfast.

10/10

Exceptional

21 Feb 2026

Vivian

Great place! Close to everything, rooms are great with a stove dishwasher and a fridge is just so convenient and the views are great! Had a great time definitely will come back!

Self

10/10

Exceptional

17 Feb 2026

Heather

We had an excellent stay. Amazing staff from the folks downstairs to the, house keepers, breakfast staff and front desk. Absolutely amazing experience. We will be back. Rooms couple have used a very tiny more attention to cleaning details however everything was over all in great condition. Not a brand new property but well kept.

10/10

Exceptional

17 Feb 2026

Shereece

Yes

Partner

6/10

Pleasant

17 Feb 2026

Simone

The room was spacious and clean. The bed was comfortable and the room was fine. It was definitely an average stay. The hotel itself could use some updates. The hallways and elevator were particularly in need of tending to. I do not think it was a good value for the price. I assume the holiday season was a factor in that.

Friends

10/10

Exceptional

17 Feb 2026

Crystal

Extre

10/10

Exceptional

16 Feb 2026

Jasmin

Very accommodating staff and beautiful view of downtown from our room. The king bed and pull out sofa were not very comfortable, very lumpy and old, but everything else was great!

Leisure Family

10/10

Exceptional

15 Feb 2026

Raephel

Everything was great!

2/10

Poor

15 Feb 2026

Maria

Definitely need some upkeep. The room is falling apart walls wallpaper coming off the room isn’t very quality. Everything needs to be repaired in the room.

Leisure Family

8/10

Excellent

13 Feb 2026

tracy

Room was clean all the staff was very nice and helpful, clean hotel good breakfast

Self

6/10

Pleasant

09 Feb 2026

Adelina

The service was prompt and great! The cleanliness of the room could improve.

Leisure

10/10

Exceptional

06 Feb 2026

Iyanuoluwa

Awesome experience in total.

Leisure Family_with_children

10/10

Exceptional

04 Feb 2026

Gabriel

Nice clean hotel. Great location.

10/10

Exceptional

01 Feb 2026

Shacoyia

The room was really spacious and clean. Everything exceeded my expectations.

Leisure Family

10/10

Exceptional

29 Jan 2026

Jovan

The staff was very polite and friendly

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Ingrid L Perez

The stay was perfect!!!

Leisure Family

6/10

Pleasant

25 Jan 2026

JACOB

Room was nice and so was staff but the pool was being filled so it was ice cold and it was full of hair clumps in and along the pool along with fake eye lashes and a fake fingernail in the womens sink

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Tyler

Everything was perfect for a winter chicago vacation with my family. What a great hotel for that.

Leisure Family_with_children

8/10

Excellent

20 Jan 2026

Scot G.

Room was clean and ataff was very friendly!

Leisure Partner

10/10

Exceptional

20 Jan 2026

TE YU

zftiendly staff

Business

8/10

Excellent

20 Jan 2026

Stephanie

all good

Business_and_leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Reneena

very nice

10/10

Exceptional

18 Jan 2026

Timothy

Enjoyed

Leisure Family

10/10

Exceptional

18 Jan 2026

Rachel

Convenient location right a ross from Northbridge shops. Breakfast was good and included in price of room.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Willard

Great small suite room for the price. Excellent!

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Chesna

Rooms need updating. Overall EXCELLENT experience. The staff was professional, inviting, and attentive. The breakfast crew should all receive gold stars and bonuses…their attention to detail was awesome

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Darnishia

Peace and some quietness but very expensive even if you go through a discount booking app like for example “Expedia”. I stayed 21 days and I paid as I went swiped my card every time I booked again and the pay in taxes was not how or what Expedia said it was going to be the guest service. Staff was telling me mixup confusing information and I feel like if I paid as I went, why is my bank account in the negative over thousands of dollars when I spent and paid there as I went and I counted my money as I paid that’s why I was so comfortable with booking and swiping my card again because I seen the cash register with the amount on it and then the price all of a sudden changed
Though it was more than what Expedia said. They said I was supposed to get my deposit They double took yes both apps the hotel took and Expedia took double and I questioned it and they said that that was supposed to come back.
Yet but I’m still in negative in my checking account bummer so I know that I’m not supposed to be in the whole so just be careful I would suggest you pay cash.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Marsha

The staff were very friendly and kind.
Even though I gave 5 stars, we did find someone else’s dirty

8/10

Excellent

08 Jan 2026

ISABEL

Clean rooms and great staff

10/10

Exceptional

08 Jan 2026

Scott

Yes

Partner

10/10

Exceptional

08 Jan 2026

MYRNA PATRICIA GUAJARDO

Fabiola Homewood’s manager was so kind and helpfull with us, and not only her all the staff, over excced my espectations.

Leisure Family_with_children

8/10

Excellent

06 Jan 2026

kain

Very friendly staff.

2/10

Poor

06 Jan 2026

Verified traveler

First the elevator were not working we had to use the service elevator’s. And then we we removed due to someone else issues

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Sara

Everything was great the only bad thing I have to say was the tater tots were cold and the elevators were slow but they were fixing them

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

yuliana

Room was nice and clean, had a very nice view. Staff was courteous and helpful. They offer breakfast and that is a go! was a complete breakfast and nice environment.
The only bad thing is the $72 daily rate for parking, which you need to pay if you are driving to Chicago, making the daily rate of the hotel little more expensive.
The pool is very small and little cold, other than that the place is clean and smoke free, close to many attractions, location is nice.

Leisure Family

8/10

Excellent

04 Jan 2026

Ruben

Happy with our stay. Value with the booking and property.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Jan 2026

RYAN

Great rooms

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Dan

The rooms were a great size, and the personal touch of my name on the TVs was nice, and the kids thought it was amazing. My only major issue was the heat in the room. It was blowing so hard, and no matter how low we put the temperature it wouldn't stop. We did not sleep well at all, I am not sure I slept. And for being New years, and already being up late, that wasn't great. and I couldnt' use my CPAP because I had a weird hot air breeze in intervals over my face, even after closing the vents which made it hard to breathe. I am not sure what was the issue but we were all extremely hot. The shower was good, complicated but good. And everything was clean. Breakfast even for being as busy as it was, was taken care of consistently and the staff was friendly.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Adrianne

Clean room, free breakfast and right in the heart of the city.

Leisure

2/10

Poor

01 Jan 2026

Grace

The hotel had a strong smoke smell everywhere. It was gross. Staff was nice.

10/10

Exceptional

01 Jan 2026

Ashar

We had a wonderful stay at Homewood. The friendly and caring staff made it truly special—especially Fabiola at reception, the fantastic breakfast team, and the attentive housekeeping staff.

Family

10/10

Exceptional

30 Dec 2025

Emily

Great stay!! We really enjoyed Homewood Suites by Hilton Downtown!! Once you enter on street level, proceed to Level 6 for the lobby. Customer service was great at check in. It was really busy on Christmas Day. The views are really great from the whole front side of the building. They do have snacks and drinks for purchase in the lobby. We booked a city view room for a small upcharge and am super happy we did. The room had a huge bed, couch bed, 2 tvs, and kitchenette complete with dishes. The view at night was so beautiful!! Our room and bathroom was super clean. The bed was so comfortable!! Some have mentioned that it’s noisy…. this hotel is downtown in a major city so yes there is more noise than staying out of the city. Take it in as part of the experience. The noise didn’t bother me at all. There is complimentary breakfast!! I would 100% stay here again! **PARKING** the hotel does offer valet for more money than I wanted to spend. Use SPOTHERO and book a spot 1 block away(430 n rush) for a seriously amazing price. It’s an open air lot so if you have a bigger suv or truck it’s perfect.

Business_and_leisure Family

4/10

Poor

30 Dec 2025

Justin

Staff was just fine. Nothing to do with the folks that actually worked there.

Hotel needs maintenance and a little common sense upkeep. Everywhere you look everything's worn out. The emergency escape window in our Suite was half open and jammed could hear sirens all sorts of racket all night long. Looks like they tried to just get it to sort of shut and stuff some napkins in it. The toilet constantly ran after flushing. Tile's broken and moisture peeling paint off the ceiling in the bathroom because of no vent fan working.

The pool was so cloudy it was ridiculous. So much chlorine and that thing you could burn your eyes as soon as you open the door. Again, nobody maintaining the property.

Breakfast was a s*** show every single day. Not nearly enough seating for an entire hotel of folks eating breakfast. Get rid of some of the nonsense seating in the lobby and utilize that space for actual tables and chairs for people to eat. The lobby is useless anyway. The fireplace was never on. Nobody was ever sitting down there. There's no bar. Advertising 24/7 coffee and water in the lobby. Not true or only at breakfast.

Overall probably wouldn't stay again as there were other opportunities to stay elsewhere, similar or better pricing.

Leisure Family_with_children

2/10

Poor

30 Dec 2025

Ali

Smelly rooms with slow elevators and no luggage carts available with the most uncomfortable beds and pool was ghetto

Business_and_leisure Family

6/10

Pleasant

29 Dec 2025

Chadwick

Staff was nice and helpful, and hotel is in a great location. However, The hotel is getting worn and outdated. Carpet, furniture and pullout sofa’s are stained and uncomfortable. The sheets did not fit our king size bed (they did fix and change sheets tho). The elevators are old and slow, so be prepared to wait if it’s busy.

Leisure Family

10/10

Exceptional

29 Dec 2025

Marisol

Breakfast was fresh, good service and excellent location.

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Angela

The room was fine, I had 3 rooms and only one was ready an hour after check in, the last room wasn't ready for over 2 hours after check in. The elevators are super slow, I was thankful both elevators were working.

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Luke

Hotel has 19 floors with just 2 elevators, disastor. Breakfast area has no seating with horrible processed food. Valet is $72 a night and they take 1 hour to retrieve your car.

Very bad experience. Would not recommend this hotel to anyone

8/10

Excellent

28 Dec 2025

Brice

Overall it was a great stay! Close to many attractions and restaurants. We really enjoyed our stay for the Holiday weekend! One drawback was the wait for the elevator was long, and breakfast was PACKED. Room was clean and spacious! We would stay again.

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Roopesh

Location of the property was good. Housekeeping room service was poor

10/10

Exceptional

26 Dec 2025

Kristina

The staff very friendly and down to earth and very professional

Leisure Family

10/10

Exceptional

23 Dec 2025

Nicole

Lived the hotel it was clean staff was friendly and I slept like a baby in a soft bed. And the view omg can’t wait to return.

10/10

Exceptional

22 Dec 2025

Denise

N/A

6/10

Pleasant

22 Dec 2025

Rolandas

Room in decent condition.

10/10

Exceptional

22 Dec 2025

Leena

Good space, great amenities (full kitchen with fridge and microwave), gym and pool, clean rooms, great staff. Decent breakfast.

Leisure Self

2/10

Poor

22 Dec 2025

Nicole

Room was very small and even with the thermostat set at 80 we were uncomfortably cold. Beds are rock hard and extremely uncomfortable. View wasn't anything special. Breakfast was cold and gross. Extremely subpar compared to other similar hotels we have stayed at.

10/10

Exceptional

21 Dec 2025

John

We love staying here every year during the holidays! Great rooms, excellent service, and the perfect location!

Leisure Partner

10/10

Exceptional

18 Dec 2025

Troy

Staff was awesome

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Chris

Great place to stay

Leisure Partner

8/10

Excellent

16 Dec 2025

Ashley

Staff was very nice. Room fairly clean except bathroom counter had stray pills on counter and fake eyelashes that someone had removed.

Business_and_leisure Family

10/10

Exceptional

15 Dec 2025

Darnishia

The prices are reasonable. The staff at front desk manager are very nice. I like the fact that they call you or text you and check on you. Yes, the rooms are spacious acceptably clean just wished they had a smoking area. but other than that, it was worth my money very peaceful and Private and I will definitely go stay there again and recommend close family and friends or even people that’s asking where are the nice hotels. That is one of them when you’re on the budget also thank you Hilton.

8/10

Excellent

14 Dec 2025

VAN

nice room; kitchen area was nice but we did not need it; king size bed was nice and firm

Leisure Family

10/10

Exceptional

07 Dec 2025

Adam

All good

Leisure Family

10/10

Exceptional

07 Dec 2025

William J

Good experience across the board …. Hotel is well managed and staffed.

8/10

Excellent

07 Dec 2025

Takefumi

Bathroom tub was clogged, but they fixed quickly.

Business Self

10/10

Exceptional

02 Dec 2025

Pierre

supErb

Partner

10/10

Exceptional

01 Dec 2025

Airene

Quiet, clean and accessible to all key places in Chicago.

10/10

Exceptional

30 Nov 2025

Victoria

Nice hotel, good breakfast, great locatiin, nice staff

Leisure Family

8/10

Excellent

30 Nov 2025

Maria

Bery strong clorox smell in the pool room. Eggs were cold fire breakfast. But room was clean and we had a great view. Front desk was friendly

Leisure Friends

10/10

Exceptional

29 Nov 2025

Sena

With 4 year old boy, it was a great choice to stay because we could cook there! I also loved the big refrigerator.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Dr Martin

Clean room, and hotel.

Partner

10/10

Exceptional

28 Nov 2025

Jazmine

The view from the room was great! I loved the living room area and it was a great area to relax.

Leisure Family

10/10

Exceptional

28 Nov 2025

SHIH-TSUNG

The location of this hotel is very convenient.

Leisure Family

10/10

Exceptional

25 Nov 2025

Jamie

wonderful

Business Family

10/10

Exceptional

23 Nov 2025

George

the room was incredible. The staff members were great and so friendly. We will definitely return when we visit Chicago again.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Dana

The staff was great and the room was bigger than expected!

Leisure Family

10/10

Exceptional

23 Nov 2025

Josh

Room and hotel was very clean. A few things that really stood out: Staff was very courteous and helpful. Breakfast was delicious and considerably better than other continental breakfast we had at other hotels. Another thing that was small, but extremely helpful. I had forgotten my iPhone charger in my car, so was getting ready to head back to the parking deck around midnight to retrieve it, but thankfully, I noticed they equipped the night stand with a contactless smartphone charger which saved me a trip of going out to the parking deck at midnight. Very convenient! Overall, a great stay, and if visiting Chicago in the future, we would definitely stay again.

10/10

Exceptional

18 Nov 2025

Chelsea

Very nice and clean rooms!

Leisure Family

10/10

Exceptional

17 Nov 2025

Deward

Room were clean

10/10

Exceptional

16 Nov 2025

Shazia

Very clean, kind staff and wonderful experience overall.

Leisure Friends

10/10

Exceptional

16 Nov 2025

Richard

Exceeded expectations

10/10

Exceptional

15 Nov 2025

Cristell

Nice location, very comfortable, friendly front desk, easy parking ( expensive) but okay, very nice view, shops everywhere and many more. Although the hotel does need improvement but I can't complaint about our stay. I had a peaceful night, I mean if you obviously won't mind the sirens and road noises then yeah. I love how the hotel felt safe for my little ones. The furniture choice was really though about for children too and also the hotel does not feel eerie lmao. It is warm and felt like home.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Jennifer

Breakfast was mediocre, but much appreciated! Coffee was quite good. Staff was very friendly and attentive. The hotel was very clean & our corner suite was fabulous! Bed was very comfortable. We would stay again.

Leisure Family

8/10

Excellent

08 Nov 2025

Sandra

Breakfast is a continental and eggs were powered did not like

Leisure Partner

10/10

Exceptional

08 Nov 2025

Ronald

Thanks for a great stay!