Name: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, 60611, US

10/10

Exceptional

05 Aug 2026

Maria

My family and I had an amazing stay! We had the most beautiful city view! We stayed in a suit and had a small kitchen available with a small fridge, microwave, stove, dishwasher, utensils as well. It was like staying at a small apartment. We had smart tvs. There was a lot of shopping stores near by and restaurants. We also had a boat tour two blocks away. They also have Valet available for $72 a day. We will definitely be staying here again!

2/10

Poor

03 Aug 2026

Lori

This place is very old and run down. Needed renovation a few decades ago. Very disappointing.

10/10

Exceptional

03 Aug 2026

Richelle

Great location with easy walk to popular tourist spots. Breakfast was a great way to start the day. Jeremiah was so helpful and friendly. All the staff were amazing! Room was spacious and perfect. Loved having the mini kitchenette.

10/10

Exceptional

01 Aug 2026

Jennifer

We recently stayed at Homewood Suites in Chicago for two weeks. We are a family with kids and we needed a location that was set up for a longer short-term stay.

First, I want to say that Homewood Suites is in a great location in the city. It is one block from the Grand Red Line and it is about a 15-20 minute walk from Navy Pier (but you can take the bus, too). So many great restaurants, grocery stores, shopping so close by. Michigan Ave is just a short walk a few blocks away.

Second, we loved having the kitchenette area. It comes with a large size fridge and freezer, microwave, toaster, dishes, and utensils. We weren't planning on eating out every day so having that was key for our family. The Jewel-Osco grocery store is just around the corner so shopping for groceries for two weeks was very easy.

The property has an amazing breakfast that was cared for by a very friendly and lovely staff. Hot items such as eggs, sausage/bacon, potatoes were available everyday along with cold items such as yogurt, fruit, cereal, bread, bagels, and pastry items. During M - F they have waffles which my children loved and on Wednesdays from 5 - 7 they have a special evening snack time which always had fresh lettuce and salad toppings, cheese, warm chocolate chip cookies, chips, and crackers.

The staff took very care of us. I found everyone very friendly from the valet, check-in staff, breakfast staff, our housekeeping and even maintenance. We would absolutely stay again!

8/10

Excellent

29 Jul 2026

KAYLA

Rooms were clean, hotel well maintained, breakfast was good. Hotel is in a very good location downtown.

6/10

Pleasant

28 Jul 2026

Tina

Property was in a good location. One of the elevators were not working properly upon check in. Check in is on the 6th floor which seemed odd to us. Stairs need to be available on the first floor for those who don’t do elevators. The doors were locked from the inside. Breakfast was very good. They offered a large selection and everything tasted great! The staff was outstanding. Very friendly and helpful.

8/10

Excellent

27 Jul 2026

Laura

Great stay, affordable, good for the value

4/10

Poor

27 Jul 2026

Tasha

The room was ok clean, not the cleaning staff fault. The furnishings were old, stained, and just plain ick. Could not use the pullout sofa the mattress was so old and tattered thin and zero support, no ventilation in bathroom.

10/10

Exceptional

27 Jul 2026

FERNANDO

Muy buena ubicación. Habitación amplia, limpia y en perfectas condiciones.

10/10

Exceptional

26 Jul 2026

Peter

great location

10/10

Exceptional

26 Jul 2026

Jennifer

Breakfast was really busy.

8/10

Excellent

24 Jul 2026

Randy

We really loved our stay in Chicago and the location is perfect. The staff at the property were excellent especially the breakfast staff BUT the rooms could use updating especially when it comes to old dirty furniture and a very very uncomfortable pullout bed. A little change there and it would definitely be five stars!

8/10

Excellent

23 Jul 2026

Stephanie

Rooms are beat up windows very thin and very noisy outside dryer was broken

4/10

Poor

23 Jul 2026

David

First off, the staff was fantastic! From the valet to the front desk, everyone was so helpful and nice.
The room was awful, the furniture was a type of material that you can’t clean easily or take off and wash. All of the walls had stains, I felt so gross being in there. Our pillows had make up on them, not stains, like someone slept on them and they were never washed. I stayed here because the reviews were good and I can’t figure out why. The hotel needs to be renovated, it’s just dirty and gross. I didn’t even go to the pool. We stayed one night because it was so late but we talked to the front desk and they did give us a refund and they were very nice about it. The room for three nights was $1344, for that price, I expected to at the least, have a clean room. It is in a great area but you can find a better hotel. We stayed at The Homewood suites on the west loop previously and it was very nice, I would recommend that hotel. If you value cleanliness, don’t stay here!

8/10

Excellent

19 Jul 2026

Jennifer

The location was great. The breakfast is a nice amenity. The view from the pool was awesome. But the rooms seemed really worn and not deep cleaned. Water pressure in the shower was low. I think this property could use some updating.

Family_with_children

10/10

Exceptional

16 Jul 2026

Jacquelyn

Daily breakfast was good. Housekeeping did a great turnover. We enjoyed using the pool and gym.

Family_with_children

2/10

Poor

15 Jul 2026

Adrian

Please do yourself a favor and do not stay here! The pictures of the property and rooms that you see online are NOTHING like what you will see in person. My husband and I and our 2 kids checked in, and not even 4 hours later, we left because we could not even feel comfortable setting our things down anywhere. The carpets and all of the furniture were stained. The couches had rips on the cushions. Our comforter was stained and dirty. Of course they did not refund us our money, but we decided to take the loss and check out anyway. Dont stay here

Family_with_children

10/10

Exceptional

12 Jul 2026

Jennifer

Breakfast was good and the pool was fun to have with city views!

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Colin

Place is fairly beat, like an airport hotel. Needs an overhaul. Area is very noisy and heavily trafficked. Valet is overwhelmed. Value decent. Not terrible but unlikely to return.

Pet

10/10

Exceptional

10 Jul 2026

MARIA CAROLINA

Amazing experience!!!! Clean room, Shops nearly! Cordially staff!!!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Brittany

Great hotel

Family_with_children

10/10

Exceptional

08 Jul 2026

Monica

Breakfast was very good. Loved the sausag and waffles

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Gordon Wilson

Not the most attractive when you enter and have to take elevator to 6th floor but after that it was just fine. Good location to base yourself in Chicago for a reasonable price

Family_with_children

10/10

Exceptional

06 Jul 2026

Erika

Very convenient to the red line and Michigan ave. Clean room and super helpful staff.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

michael

The furniture really needs updating. Couch and chair were both old with no back support. Mattress was very good. Very clean room with great breakfast.

Partner

8/10

Excellent

06 Jul 2026

Cynthia

Fantastic location, friendly staff, nice pool, great breakfast!

Partner

10/10

Exceptional

06 Jul 2026

Leticia

The room was nice and clean even had house keeping which was not expected as we only stayed the weekend. Perfect location.

Family_with_children

8/10

Excellent

05 Jul 2026

Ngan

The hotel is good but a little bit old. Good breakfast, staff are friendly. We came at holiday so they let me check in late hour and a half. I am not feel comfy for that as we pay the high price

Friends

4/10

Poor

05 Jul 2026

Kristi

This is a hotel for families and the rooms show it. The rooms are worn and ours didn’t look good with scratches all over the kitchen cabinets and sticky gooey stuff on the backsplash. The bed wasn’t very comfortable. It is a great place if you have young kids because of the space. I blame myself for booking this property. For the price I expected more. But the staff was friendly and kind!!!

Partner

8/10

Excellent

04 Jul 2026

Mauricio Enrique

Habitaciones con cocineta, lugar súper céntrico.

Family_with_children

8/10

Excellent

01 Jul 2026

Lambert

its close to everything you need; shopping, food and fun. The valet parking is crazy mood killer; too much time waiting for your car.

Business Family

8/10

Excellent

28 Jun 2026

Kayleigh

Staff at breakfast were so kind and hospitable. Pool was great, too. So nice the suites have a small kitchen, very helpful with small children.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

April

Nice place to stay, could use updating.

Family_with_children

10/10

Exceptional

27 Jun 2026

Laskieuse

Everything was great

10/10

Exceptional

26 Jun 2026

Gracie

Great location!! Beautiful views!

10/10

Exceptional

26 Jun 2026

Gary

The staff were wonderful, very helpful, friendly, and efficient. The suite was perfect for traveling with our grandson and he greatly enjoyed the pool. The breakfasts were well done and the Wednesday night snacks that were provided were the perfect end to a day. The hotel location was great for visiting all the attractions we came to see.

Family_with_children

8/10

Excellent

26 Jun 2026

Carlos

Great spot; it is within walking distance of many shopping stores and the river. There was no hot water on 1 day, which was fixed later that day. The pool was a bit cold. A lightbulb was flickering in the room. Some of the furniture/spaces were a bit deteriorated, but clean. Overall, a good stay.

Business

2/10

Poor

19 Jun 2026

Rick

The room was dirty and simply worn out. Floor tile grout missing. Wall paper in bath peeling. Bed was sagging in the middle. Couch was horribly uncomfortable. Valet said it would be 30 min for car but it took 1 hour. I would not recommend this hotel in Chicago to anyone.

Partner

10/10

Exceptional

18 Jun 2026

Monica

The staff was outstanding. They went over and beyond to assist you at all times. Special shot out to Jeremiah, Lacey and Courtney who made the stay so memorable. They are all true gems to this Homewood Suite.

Partner

6/10

Pleasant

16 Jun 2026

Terry

We had to request to change rooms because the couch/sofa bed in our first room was so dirty and old. Yabi was very helpful. He saved us and moved us to another room. The couch in the second room was still old but not as dirty. We still put a sheet over it before we sat on it. And Yabi gave us a foam pad to put on the couch mattress to make it sleepable. Breakfast was decent and staff were very nice.

Family

10/10

Exceptional

15 Jun 2026

Sharita

Everything thing was great. Only feedback I would say is the couch in our room should be replaced.

10/10

Exceptional

15 Jun 2026

Fabianne

This hotel we perfect for us! The suite was a nice size for 5 girls. The staff was excellent. the location was prime and the building was clean and well kept. I would definitely stay here again and recommend to others. The only slight complaint was the pull out sofa bed wasn't very comfortable. if you don't have any one staying on it, then its not a problem. The rooms were great otherwise. They do offer the option of a roll away bed as well.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Maria

Great service, amenities, and such a convenient location!

Family_with_children

8/10

Excellent

13 Jun 2026

Andrea

Todo muy bien , limpio y sobre todo amables
Lo único que no me gusto es que después de quedarnos 10 noches no nos quieren dar un late check out

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Deborah

Except for check in the staff was wonderful.

Partner

10/10

Exceptional

01 Jun 2026

Jefrey

Clean room, average breakfast, in the heart of downtown chicago

Family_with_children

10/10

Exceptional

01 Jun 2026

Zeeshan

awesome experience kids loved the pool minutes from all the attractions in Chicago room very clean

Friends_and_family Family

10/10

Exceptional

31 May 2026

Eduardo

Execelente atencion del personal muy comodo para quedarse

Family_with_children

8/10

Excellent

27 May 2026

Brent

The staff were all phenomenal. The elevator situation left room for improvement.

Family_with_children

10/10

Exceptional

24 May 2026

Danilo

Very kind, helpful and professional staff. We really enjoyed the customer service

Partner

10/10

Exceptional

22 May 2026

Raephel

My wife and I have spent the last three birthdays of hers at this hotel and we loved it each time! The staff was so helpful and they made us feel welcome!

Partner

10/10

Exceptional

21 May 2026

Sandra

Breakfast staff were so friendly and welcoming. Very good food. Couch in room was desperately needing to be replaced tho. Great view and loved having the home away from home feel during a vacation with kitchen separate bedroom

Friends

8/10

Excellent

21 May 2026

Zack

Lacey was amazing! She made our family feel so welcome & took good care of us. There's no doubt that this hotel needs updating but it's clean & spacious. It's also in a great location!

Family_with_children

6/10

Pleasant

20 May 2026

Karen

Pro: Spacious room; quiet; comfortable beds; good shower with grab bars; good breakfast; fantastic location; loved built-in phone charger; friendly staff eager to help

Con:
--Absurdly limited TV- poor selection of channels, can't see more than what's on within the hour; disingenuous to promote offering of Netflix when it only means ability to access one's own paid Netflix; frequent freezing required frequent rebooting
--Unreliable Wi-Fi, connection with no internet access on some devices (not a problem anywhere else in Chicago), required frequent reconnections
--Alarm clock totally unreliable, it would show correct time but an hour later would be off by an hour, difficult to reset
--Huge bathroom but utterly inadequate counter space (put in a shelf!)
--Inconsistent replenishment: after each room refresh had to call to replace coffee, dishwasher soap, correct number of bath towels; missed a scheduled room refresh
--No one on staff seemed to have any knowledge of area whatsoever, like they had teleported in from Mars- worst was, calling from Grand and Wabash for walking directions (one block away, as it turned out), I was advised to call an Uber(!); in 6 calls for instructions to get to hotel from O'Hare got 6 different answers, two of them wildly incorrect
--Full length mirror placed so full length view impossible

Family

6/10

Pleasant

17 May 2026

Wing

Staff was good, breakfast was below average. Way too many blemishes in the guest room.

Partner

10/10

Exceptional

12 May 2026

Artis

Great property in an awesome location. If you like to be in the center of most of it and can walk 2-3 miles this is the place for you. The only issue is the spot to take advantage of valet marking is limited. I had to drive around the block two or 3 times until a spot opened up. It was three or 4 cars from the front door but the valet brought out a wheeled travel cart to carry the luggage. The weekend is jammed back. We left on a monday and there was all the spaces you wanted. The rooms were great, They were large and very spacious. One day the breakfast had make your own waffles. The potatoes were very salty. They were very nice at letting the breakfast buffet to be open a few minutes are the closing time.

Friends_and_family Family

8/10

Excellent

12 May 2026

Kalaysia

The breakfast options were okay but not really breakfast I’m use to coming to Homewood suites and getting bigger variety , the room was perfect we loved it we had a really nice view the room was very clean and neat , staff treated us very well also ❤️

Friends_and_family Family

10/10

Exceptional

09 May 2026

April

Large indoor swimming pool. Very clean, nice breakfast area

Family_with_children

8/10

Excellent

05 May 2026

Ngoc

I stayed 3 nights, they didn’t clean my room on 2nd day. Breakfast was boring, they had waffles on Friday but not on Saturday and Sunday. The location is convenience, nearby train station and Michigan St., which is the Main Street.

Family_with_children

10/10

Exceptional

04 May 2026

Gloria

I was super happy with my stay and Kay at the front desk was super helpful and very friendly. We absolutely loved her! She definitely made our experience memorable. The hotel itself is close to everything and not far from downtown. Loved the location. Would definitely stay again.

Family_with_children

10/10

Exceptional

01 May 2026

Lynn

Awesome hotel, great staff.....

8/10

Excellent

01 May 2026

Jennifer

This hotel is in a fantastic location, which is what I loved best about it! It was relatively quiet, except the occasional traffic noise, which is normal in any big city. The bed was just alright, but the pillows were very soft! When I arrived, the room felt stuffy. We adjusted the thermostat and that fixed it. The room was mostly clean, but the wallpaper was not. Whatever wallpaper they used absorbed whatever splash of liquid it was. Overall, I would stay here again!

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Kiran

It is all soo good.we had enjoyed a lot

10/10

Exceptional

30 Apr 2026

Faye

The staff were GREAT!

Business

2/10

Poor

29 Apr 2026

Landry

Expedía completely dropped the ball and ruined our 10 year anniversary. I had to have them change the dates which I have confirmation number and everything. When we got to the hotel they said they didn’t have vacancy. I call another agent who just flat out lied that he called the front desk bc I was standing at the front desk and when I tried to get home to talk to the hotel agent he just hung up on me. We had to book a completely different hotel. Lost our business.

Pet

8/10

Excellent

29 Apr 2026

Sarah

Breakfast every morning was good! Very friendly staff and they made sure we didn’t run out of anything. We stayed in the corner king bed suite and we loved it, perfect for the three of us and it had a fold out couch. The views were beautiful! Housekeeping did a great job at cleaning our room every day. If you want ice you gotta call front desk though so someone will bring it to you. Pool and gym were nice and on the top level even more great views! Great location as well. No complaints here!

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Morgan

Wish breakfast started earlier on weekends

Partner

10/10

Exceptional

29 Apr 2026

Matthew

Very clean and much cheaper than the Marriott across the street. I came for a conference at the Marriott, and stayed here instead. Breakfast staff was awesome, so was the late night maintenance guy and security staff.

Self

10/10

Exceptional

27 Apr 2026

Vincent

Spacious, fully-equipped suites, helpful staff, comfortable beds, and delicious complimentary breakfast! What's not to love? Would stay again without hesitation!

Partner

8/10

Excellent

26 Apr 2026

Stephen

Location is great. Room is ok. Couch is gross, wouldn't even put my suitcase on it. Just upgrade them at this point.... EW. Elevator is slow. Staff is awesome!!! Jeremiah at breakfast was especially amazing.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Sriram

Breakfast was very good. Rooms are pretty clean, they changed sheets daily. Overall good experience

Family

10/10

Exceptional

22 Apr 2026

Mark

i liked it

Self

10/10

Exceptional

22 Apr 2026

Daniela

Amazing property and friendly staff. The location is incredible

Self

10/10

Exceptional

20 Apr 2026

Jordan

One of the best hotels I have ever stayed at. Insanely affordable and beautiful, spacious rooms. Great, firm beds with soft sheets that don't hold in heat. TV's were great and, while channels were limited, had good options as well as access to streaming. Well prepared and delicious continental breakfast.

Partner

10/10

Exceptional

19 Apr 2026

Alisa

Great location, helpful staff, and included breakfast is a plus. The hotel is outdated, specially the kitchen in the room so we used the fridge and the microwave only.

Family_with_children

6/10

Pleasant

19 Apr 2026

Sandra

This breakfast staff was the best I've seen. They were happy attentive. They made it enjoyable.

Family_with_children

10/10

Exceptional

14 Apr 2026

Mark William

We enjoyed our stay in the hotel.
The rooms are spacious and comfortable.
The breakfast is simple but it works.
The location is excellent, only about 20mins walk to the Bean and 15mins walk to the wharf where the boat tours leave (architecture boat tours).
Also it is even closer to the 2 restaurants that do the original Deep-pan Pizza from Chicago: Pizza Uno and Pizza Due.

Partner

8/10

Excellent

13 Apr 2026

Nathan

Great location. The included breakfast is a great perk at this location. Our room was clean and overall nice. The employees were all friendly. Only two nuisances, parking is ridiculous at $72 a night. Found a garage across the street for $30. Have to ask for ice to be brought up to room....called twice and was told on the way, but never showed up. We will consider staying at this place again next time we come to town.

Family_with_children

8/10

Excellent

11 Apr 2026

Anthony

Great breakfast and pool. Good room size. Bed slouched to the middle thats our only complaint.

10/10

Exceptional

10 Apr 2026

Dorina

Comfortable stay in a great location! We liked the space and having a kitchenette was so convenient. Loved being right next door to Eataly, and close to Trader Joe’s. Also very convenient to sites. Staff was helpful and kind.

10/10

Exceptional

09 Apr 2026

Catherine

The staff was very nice and helpful. Great location! The room was clean, maybe needed a little updating but spacious. The ice cream party/social hour was great. The breakfast was good each morning. The breakfast attendants were very nice, especially Lacey! We would definitely stay again.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Jennifer

We loved it! Perfect location and the view was beautiful!

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Danny

Breakfast was Good one of the Breakfast staff i don't remember her name got rude with my wife when she tried to sit in a different area because the Breakfast area was full ........... VERY UNPROFESSIONAL

Family_with_children

10/10

Exceptional

08 Apr 2026

Teriny

Love this place. I stay with my family everytime we gobto Chicago.

10/10

Exceptional

08 Apr 2026

Hyunhee

I like it

8/10

Excellent

08 Apr 2026

Cheryl

Clean room, great location, friendly staff

8/10

Excellent

07 Apr 2026

Kevin

It was a great stay! Our dog was welcomed and enjoyed his time in the big city as well. Valet did great the first few days, fast, friendly and communicative but had some issues on Tuesday, took over an hour due to new staff working out the kinks. Once we got our vehicle back we were good and happy to roll!

10/10

Exceptional

05 Apr 2026

Katie

Great pool, friendly staff

Friends_and_family Family

4/10

Poor

04 Apr 2026

Crystal

Ground lobby smelled, furniture and rooms had stains, outdated and poor property conditions, pool was dirty, over chlorinated, and had clumps of hair floating in it.

6/10

Pleasant

03 Apr 2026

Scott

Only 2-elevators for 12-Floor Hotel (up to 10-minute wait times, many times packed, waiting for next elevator).

10/10

Exceptional

02 Apr 2026

olivia

I absolutely loved it here. Felt totally safe with my girls, breakfast was great and beds are comfortable and bug free. I plan to stay again soon! Lovely staff also- so helpful as someone who isn’t local

Family_with_children

2/10

Poor

01 Apr 2026

Shannon

The property was horrible experience, outdated, dirty, broken. Couch was tore and dirty, lamp was covered in water stain, mirror was missing, fridge was rusted, countertops were dirty, bedroom door broke and wood cracked, bathroom ceiling leaking and cracked, mirror missing. 2 elevators waiting up to 54 mins at a time for it overpacked took most of our time up!! To room from room. Breakfast was no seating left, food ran out! Called for valet parking an hour before our friends, was told 20 mins for our vehicle we waited outside an additional 65 minutes. Horrrinle horrible experience! Stay clear !

Family_with_children

10/10

Exceptional

31 Mar 2026

jatone

Wow where do I start, the staff was awesome, the room was extremely clean, the breakfast was great, overall a A+++++

Self

8/10

Excellent

30 Mar 2026

Alison

The hotel is beautiful. Rooms are spacious. I had an issue with the pull out sofa (broken) and had to end up sleeping on the couch since the kids were in the beds. That was less than great, but the staff was really trying to help me find a solution. Breakfast was awesome, lots of choices. Overall it's a great spot!

8/10

Excellent

30 Mar 2026

Nidhi

Location is good! Rooms are good but long waiting for elevator. Only two elevators. Breakfast was average.

Family_with_children

10/10

Exceptional

29 Mar 2026

Mahogany

Clean room very nice staff and just an amazing stay

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Angela

The location was the best

Family_with_children

10/10

Exceptional

28 Mar 2026

Chi Hung

Most of our experiences were quite positive, except the elevators which were always slow / full, and no one was on the first floor to let us leave our luggages for a while on the day we checked out.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Gregory

Great location, 15 minute walk to Navy Pier. Good breakfast, lots of restaurants nearby as well as grocery. Hotel was good, but is a bit showing it's age. Large room, had the king suite corner room which had great views of city. Very friendly and helpful staff. Would stay again when in town.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Jeff

Yes