Name: AC Hotel Chicago Downtown
Address: 630 N Rush St, Chicago, 60611, US

10/10

Exceptional

21 Jul 2026

Marita

Great location, friendly and helpful staff, very clean - highlight of my Chicago trip. The ice machine on the 8th floor didn’t produce much ice, however the staff at the lounge happily filled my water bottle with ice!

Self

10/10

Exceptional

21 Jul 2026

JOSEPH

The room was very comfortable and the bedding/linens were better than I expected. The breakfast was decent...not great, but definitely not bad. The highlight was the front desk staff. They went out of their way to fix a minor problem I encountered, and their solution was in the 'above and beyond' category.

Friends_and_family Friends

6/10

Pleasant

21 Jul 2026

Paula

It was just average to me

Partner

10/10

Exceptional

18 Jul 2026

AMY

Pool wad closed 2 nights of our stay, but staff graciously comped us with breakfast and parking accommodations. Nicolas at the front desk was polite and courteous and quickly resolved the issue!

Family_with_children

2/10

Poor

18 Jul 2026

John

Fully prepaid for a room with two beds (3 travelers) but was told at check-in that none were available and the hotel had no roll-away beds. I had to try to sleep in an upright chair and got zero sleep for the night. Was told at check-in that the manager would do something to compensate us for the hotel’s mistake but nothing has been done. Want a full refund at this point.

Family_with_children

10/10

Exceptional

14 Jul 2026

Michael

.

Family

10/10

Exceptional

12 Jul 2026

Judith

We had a great time. They contacted every day to see if we needed anything and took care of everything we asked for. I would gladly stay there again.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Kathleen

The room was spacious and set up very nicely! The brunch breakfast was excellent for the price.

Friends

10/10

Exceptional

10 Jul 2026

Caitlin

The front desk staff was wonderful, some of the best I’ve seen. Every request, and I had a few this trip, was met with a yes and a smile. The location is amazing with so much to do within walking distance. The room was spacious and clean. Overall a fantastic stay!

Business

6/10

Pleasant

08 Jul 2026

Sammarlinuella

Old carpets in hotel, creating a pest oder . Hallways.
We were placed on the 8th floor but did visit other floors to see if it was just floor 8 but it was in fact through out the entire hotel area where guest resides. Cleaning staff were perfect and helpful, breakfast was great, a step above continental. Checking in was annoying because we arrived at 2:45pm and was told we needed to wait my room was not ready yet, and then we turned at 355 our room was still not ready, but we noticed by 409 more guests was coming in with more than four people, which our group was for and was getting rooms. So I went up to the desk and had to fuss about just wanting a refund. Since there was no rooms available for The Four of Us, but other people were checking in in front of us. Then, we got our own.

8/10

Excellent

07 Jul 2026

Suknirun

Outstanding customer service

8/10

Excellent

07 Jul 2026

Cynthia

The rooms are clean & updated. The amenities are good. We enjoyed using the indoor pool. The front desk staff was curious and helpful. EXCELLENT location, close to everything! We would definitely return again.

Family

2/10

Poor

05 Jul 2026

Rosa

It was so noisy very noisy place even inside the hotel in the Alice a lot of people talking babies crying you can hear the conversations in the next room. The outside was terrible a lot of noise in the street. It was pretty bad.

Pet

10/10

Exceptional

05 Jul 2026

Denica

Wonderful best experience I’ve had in a while will be booking again soon.

Partner

8/10

Excellent

05 Jul 2026

Sarah

Super good location, rooms were good, easy walking to beach and downtown, loads of restaurants and shopping. A little ways from the blue line to the airport but not bad. The rooms are nice and clean. The halls are a bit outdated but we didn’t care because the room was good.

Partner

10/10

Exceptional

03 Jul 2026

miyoung

Thank you Sara !
I want to express my sincere appreciation for your excellent service. Every staff member was incredibly kind, professional, and helpful. Whenever we needed assistance, you responded with patience and genuine care. You made our stay comfortable and memorable. Thank you so much for going above and beyond. This was truly one of the best hotel experiences we’ve ever had.

6/10

Pleasant

03 Jul 2026

JUAN

The hotel has good facilities and is well located. The room is comfortable; however, during the four days and three nights we stayed there, the room was never cleaned. We were also not provided with fresh towels or additional toilet paper, which affected our overall experience.
We are aware that we never placed the “Do Not Disturb” sign, expecting the room to be cleaned, but this service was never provided during our stay.

Family_with_children

2/10

Poor

01 Jul 2026

Varun

No pool available, parking too expensive, no breakfast

10/10

Exceptional

30 Jun 2026

Ryan

The hotel was great. The staff was friendly and helpful and the location was perfect for getting to all the things I was interested in seeing and visiting.

Friends

6/10

Pleasant

28 Jun 2026

Sydney

Front desk staff was helpful and kind. Seems like there are some plumbing issues as we had to switch rooms. 1st room had water coming out of the floorboards and the second room, the toilet seat was coming up. Additionally, despite a few requests housekeeping never came to clean the room. Overall decent experience but a bit pricey for the experience received.

Friends

6/10

Pleasant

23 Jun 2026

Chandler

No amenities. Pool unavailable. Zero staff in any of the “restaurants” or “lounges” as falsely advertised. Won’t return

10/10

Exceptional

19 Jun 2026

Elizabeth

The location was perfect! Close to Michigan ave, which is a major bus line, along with many stores and dining options. Also a short stroll to the Riverwalk and the red line subway. Trader Joe's is next door!

Self

4/10

Poor

16 Jun 2026

Christy

The air conditioner in our room was making a horrible sounding noise that sounded a lot like construction noises, so my husband and I requested that someone could come look at it. I don’t know if anyone ever came, but when we got back later at night, it sounded the same. We headed down to the desk and they seemed pretty flippant about the whole thing, but ended up putting us in another room. We moved rooms, and thought everything would be fine. The A/C was still fairly loud but we didn’t want to have to go down and request another room so we stayed for the two nights. The cleaning staff were quite aggressive about knocking on doors until somewhere answered-even with do not disturb on the door. They must have knocked four times, waking my husband and I up early in the morning to ask when we were checking out. All in all, we paid around $600 for two nights and $120 in parking.

The one thing I will say is that it is in a good area on the north side. Very walkable.

Partner

10/10

Exceptional

14 Jun 2026

Paul

Cody who works at the front desk was amazing. He was very helpful and accommodating. We appreciate his help

10/10

Exceptional

10 Jun 2026

Breanna

Clean room and comfortable bed. Staff is attentive and so nice! Great location also

Family

6/10

Pleasant

10 Jun 2026

Gregory

Minimal allergy consideration at the included breakfasts. This place is tired. Windows are not very sound resistant, sirens and crowd noise come through. We stayed in one of those rooms that connects to another room, and the connecting door has no soundproofing whatsoever. I had to ask the neighbors to be quieter when midnight hit even though they weren’t doing anything extraordinary. The toilet was about to fall apart.

Worst AC Hotel experience. I have had much better experiences with other AC Hotels. This stay damaged the brand. This hotel needs a lot of fundamentals fixed and updated.

Friends

10/10

Exceptional

07 Jun 2026

Tim

very good with the basics

10/10

Exceptional

07 Jun 2026

Tasha

The staff was very professional and the property was very well maintained i will definitely return and recommend this hotel.

Partner

10/10

Exceptional

07 Jun 2026

John

Breakfast available, very good but pricey.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Donna D.

Good location and helpful service.

Family_with_children

10/10

Exceptional

03 Jun 2026

Keila Estefany Mazariegos

Todo perfecto

Self

10/10

Exceptional

01 Jun 2026

Aleksei

The hotel is in a great location, making it easy and convenient to get around. Everything was clean and well maintained, which made the stay comfortable. The staff were friendly and welcoming throughout our visit.

Partner

10/10

Exceptional

30 May 2026

Robby Rose

Great location

Family

8/10

Excellent

29 May 2026

Stephanie

We frequent the AC Hotels whenever we travel. It's my preferred and reasonably priced. Our stay in Chicago was nice. The The staff were friendly and our room was available immediately upon arrival.
The room was clean so no issues there. Things I noticed:
The button panel in the elevator was loose. Our door wasnt super easy to close and the door handle was loose. The tub (yes bath tub) had areas where the porcelain pealed. You could see the black underneath. There was also missing baseboard tiles in the restroom. Probably damaged and never replaced from the shower curtain not being closed properly when in use.
Otherwise, no complaints.

10/10

Exceptional

27 May 2026

David

It was pleasant stay.

Partner

10/10

Exceptional

27 May 2026

Ricardo

I’d stay there again without a doubt

Friends_and_family Family

10/10

Exceptional

26 May 2026

Julie

The hotel staff was lovely, we arrived and the staff was very informative and wasn’t worried about anything. We loved being at the pool, relaxing and working out at the gym both were really clean and tidy. The morning breakfast was spectacular, there was a lady there who made the experience even better she’s Hispanic and helped us with any lingering questions we had. Sad I didn’t get a chance to get her name but she was more than accommodating. Absolutely will return in my next travel to Chicago.

Family

10/10

Exceptional

26 May 2026

Yuliana

Staff was super friendly and helpful. We had a great service and loved how close it was to everything. Would definitely go back.

Friends

10/10

Exceptional

25 May 2026

John

Great stay

Friends

10/10

Exceptional

19 May 2026

Corey

Clean

Self

6/10

Pleasant

08 May 2026

cameron

This is hotel is a “ need something quick “ hotel. It’s not the newest, but it’s not the worst. It could be cleaner and a little bit better kept.

Partner

2/10

Poor

04 May 2026

Kara

We checked in and had to move rooms 3 times because the rooms were dirty. The staff downstairs were rude and not helpful, despite me explaining it was my fiancés birthday and we had reservations at a certain time for his celebration and needed the help with the room as soon as possible. I came to the front desk, multiple times, asking when they would come up and fix the room. Almost 3 hours later, It took me finding the district manager in the hallway, for me to finally get help cleaning up the room. There was mold on the shower curtain, stains on the sheets. After they provided brand new sheets and changed the curtain, the district manager did compensate us with 1 night free. But the hotel staff downstairs was still funny towards us the remaining of our stay. Would not stay here again.

Partner

6/10

Pleasant

03 May 2026

Barbara

The hotel is in an excellent location, and the staff was very friendly and welcoming. The hotel is overpriced for being a basic, outdated hotel, and the breakfast buffet is similarly overpriced for the quality and variety of the food.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Delicia

Nice clean room and staff was friendly.

Friends

10/10

Exceptional

28 Apr 2026

Jennifer

Clean room friendly staff and great location walkable

Family

8/10

Excellent

27 Apr 2026

Carlos A

Very nice staff, good services overall

Family

8/10

Excellent

27 Apr 2026

Anthony

Nice location clean property helping staff

8/10

Excellent

27 Apr 2026

asia

The room was nice. The wall paper needed to be redone. The chair in front of the wall had scratched it up pretty bad. Other than that the room was nice

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Jimmy

Air conditioner didn’t work the first day but they sent out a repair person quickly to complete fix it.

10/10

Exceptional

24 Apr 2026

Ashley

The hotel staff was so kind. I had called asking if they would hold my bags until check in so we could explore the city and to my surprise was allowed to check in at 11am!! The staff was so so kind, always greeting when we were coming and going. They also offered to hold our bags after check out until we were ready to leave the city. Incredible staff and so much appreciated!!!!

Family_with_children

10/10

Exceptional

22 Apr 2026

Aries

hotel was clean the staff was nice and accommodating. the location was perfect! close to pretty much everything. Mag. Mile was the next block up and navy pier was about a 20 min walk or 5-10 min drive

8/10

Excellent

20 Apr 2026

Stephanie

We could not adjust the A/C at all. It was 72 and if we could not get it any lower.

Friends

10/10

Exceptional

19 Apr 2026

Nichole

The location is great if you’re sightseeing in Chicago. Close walking distance to the magnificent mile, riverwalk, bean, harbor walk and more. Convenient Uber pick up spot right in front of hotel. Paid parking with in and out access available.

Family_with_children

6/10

Pleasant

15 Apr 2026

Sara

The room was fine. Breakfast is NOT included. You have to pay $17 a person even when you are staying there. We stayed for 6 days, they only cleaned the room twice, and had to ask for towels several times before we actually got any. There were 3 of us that stayed. The nice part was at the end of the stay though they gave us one day off our total.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Kelly

This was our second time staying here & love it for the location, price, staff & amenities!

Family_with_children

10/10

Exceptional

15 Apr 2026

James

Great location, very good value, rooms modern and large enough, Aircon good. Ideal place to stay if attending a Cubs or Blackhawks game etc

Self

10/10

Exceptional

15 Apr 2026

Manuel

Everything was great from Check in to check out

Family_with_children

10/10

Exceptional

13 Apr 2026

Gabriel

Great location, large room, great bed. No complaints at all. Would stay there again!

Partner

10/10

Exceptional

12 Apr 2026

colesha

I loved the hotel

10/10

Exceptional

10 Apr 2026

Vernice

Clean room and friendly staff

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Stephen

Staff was amazing and friendly. Room could have been cleaned better. Old bar of soap was left in the shower. The Netflix in the TV would load and the iron didn’t work. The rest of the room was clean and bed was comfortable.

Self

10/10

Exceptional

07 Apr 2026

GLEN

Out of suff

Partner

8/10

Excellent

06 Apr 2026

Maya

The hotel is in a great location and the staff are friendly and helpful. We borrowed an umbrella when we needed it and the front desk is staffed 24-hours, so we always felt we could get what we needed.

The room itself was on the 8th floor, very nice but the lighting was lacking. There was only overhead light in the entryway. Additionally, the elevators are slow despite there being three of them.

I'd stay here again despite all that.

6/10

Pleasant

06 Apr 2026

Patricia

Bed was hard and low to the ground. The bathroom/shower was awesome- had overhead and handheld.

10/10

Exceptional

06 Apr 2026

Anna

Great service!! Everyone was so nice!

Partner

4/10

Poor

06 Apr 2026

Joaquin

Hotel location is excellent as it is very close to a lot of things in downtown Chicago.
Safe box in the room did not work. I requested to have it repaired or replaced but replacement did not work neither.
Then they requested me to be at the room to have the safe box repaired, but I did not have time to do it, so I spent the whole stay without safe box.
The forgot to make the room one day.
Staff are friendly but it looks to me that more or better supervision is required at this hotel.

Family

4/10

Poor

05 Apr 2026

Damian

Very nice hotel I just didn’t understand why they only had two elevators and on top of that they only hold about 5-6 people, most of the guest had to wait 3-4 minutes just for the elevator, I found that extremely inconvenient, my room was way to far from the elevator as well I also found that inconvenient, overall everything was good.

Friends

10/10

Exceptional

03 Apr 2026

Joann

Breakfast was lovely! The staff was very helpful and gave us great directions to the most amazing pizza

Partner

10/10

Exceptional

02 Apr 2026

Kurt

Really enjoyed staying here. Great location for seeing Chicago! All the staff we interacted with were super friendly! Room wasn’t anything fancy, but it was clean and comfortable. Would definitely recommend.

Family_with_children

4/10

Poor

01 Apr 2026

ALLYCE

Key cards didn’t work to get into the pool. Fridge is ridiculously tiny and couldn’t go below 56 degrees. We waited behind an angry family trying to argue charges at checkout for over 20 minutes. We will not stay here again!!!!

Family_with_children

8/10

Excellent

01 Apr 2026

Dilru

Clean facility

Friends

10/10

Exceptional

01 Apr 2026

Franklin

Breakfast was good and the staff was fantastic.

Partner

6/10

Pleasant

31 Mar 2026

Sami

Clean room, staff was helpful - kind of. We had a neighbor with a dog who was barking for hours continuously, making it hard to fully enjoy our stay.

10/10

Exceptional

26 Mar 2026

Jeong Hoon

Good location

Partner

10/10

Exceptional

22 Mar 2026

Jason

Clean rooms, comfortable bed and pillows. Great location, close to everything. We walked almost every where.

Would stay again. The kids loved the pool as well

Family_with_children

10/10

Exceptional

17 Mar 2026

Pamela

The hotel was located within walking distance of most of the \"touristy\" places we wanted to see. Walking distance to so many great restaurants, the staff was so helpful with restaurant recommendations and everyone we encountered were so friendly. The breakfast buffet was reasonable priced and the food was good.

Family

10/10

Exceptional

13 Mar 2026

Nancy

One block away from magnificent mile. Perfect location and 5 minute walk to CTA Red line. Staff were very friendly. Emily is fantastic and help make my long stressful travel day a bit more enjoyable.

Self

6/10

Pleasant

10 Mar 2026

Touri

I’ve stayed at an AC Hotel before and had a great experience, so I was a little disappointed with this stay. The hotel wasn’t dirty, but the room just didn’t feel very inviting like the other AC location I stayed at previously. The bathroom tub in particular was a bit disappointing, and there was a lack of towels and toiletries compared to what I would normally expect.
We also had an issue with the heat not working when we first got into the room and had to call someone to come fix it. The staff did address it, but it added to the overall feeling that the stay wasn’t as smooth as it could have been.
Parking was also quite expensive at about $70 for 24 hours, although I understand that’s fairly typical for downtown Chicago.
One positive was the location. There were several places within walking distance including Walgreens, CVS, restaurants like Shake Shack and TGI Fridays, and even a Trader Joe’s in the same building, which was really convenient.
Overall, the stay was okay, but it just didn’t live up to the experience I had at other AC Hotels.

Friends

10/10

Exceptional

09 Mar 2026

Neal

Met the general manager three times throughout our stay. He was on top of everything and ensured a great experience. Good location close to red line subway.

Partner

2/10

Poor

08 Mar 2026

Marie

Our stay was disappointing. Our room was never cleaned, and when we called the front desk that morning to report it, nothing was done. It wasn’t until we went down to the lobby in person that anyone started to be somewhat helpful. Even when we returned later, the issue still hadn’t been handled properly. Basic housekeeping and better communication from the front desk would have made a big difference in our experience.

Friends

10/10

Exceptional

03 Mar 2026

Melvin

Great spot for our Chicago weekend. Lovely staff, location our room…Husband was concerned about the shallow’ish pool but ended up loving it for swimming laps each morning. On-site parking made our trip stress free and was worth every penny. Thank You AC Hotels for another great get away.

Partner

8/10

Excellent

02 Mar 2026

Josef D

Excellent location and the hotel was nice. Not the fanciest but met all my needs. Particularly liked that fact the hotel is above a Trader Joe’s, which was very convenient.

Self

6/10

Pleasant

25 Feb 2026

William

Bathroom door has no latch. No lock and large cracks. So if you’re staying with a toddler then good luck keeping them out of the bathroom or getting any sort of privacy while using the restroom.

6/10

Pleasant

18 Feb 2026

Marquise

It was ok.

Partner

10/10

Exceptional

17 Feb 2026

Marina

The stay was amazing!! Everything was spotless in the room and the view was beautiful from the window looking at downtown Chicago. Everything was next to the hotel: shopping, eating and museums! The staff were amazing and kind. The pool and fitness areas were great. I enjoyed my stay a lot and recommend it.

Family_with_children

10/10

Exceptional

17 Feb 2026

taylor

Everything was amazing! Staff was nice. Room was clean!

Leisure Friends

10/10

Exceptional

16 Feb 2026

Marina

Great location, friendly staff, clean & modern rooms.

Leisure Family

10/10

Exceptional

16 Feb 2026

Kevin

I was early, came to drop off bag but they let me in a room, everyone was real friendly
Great location,

Leisure Self

4/10

Poor

15 Feb 2026

Paige

The staff was wonderful - but the cleanliness of this hotel was very poor. There was dust covering the legs of the furniture pieces. We pulled out our couch to a bed and the mattress cover/pad had two stains on it. It had an earring stud on it - so it clearly had not been washed. We did not use it and instead squeezed 3 kids into one bed. Our toilet was clogged when we went into our room. The front desk was super apologetic and fixed it while we were out. Then when we got back - it was clogged the first time one of our kids used the bathroom. Again - they fixed it really quick - but this hotel needs some work. We would not stay here again.

Leisure Family_with_children

8/10

Excellent

13 Feb 2026

Kristen

I chose this hotel over similar hotels in the area because it had a pool and a fridge in the room. As an allergy suffer, I liked that the room did not have carpet. It proved to be a great location for my needs.

Self

10/10

Exceptional

08 Feb 2026

Debra

Second time there. Will stay again 100%.

Partner

4/10

Poor

31 Jan 2026

Sergio

The issue is that I selected this hotel because it said that had charges for electric vehicles.
When I got there the chargers only work with Tesla and my Mustang Mach E could not be charged.
Staff told I would need to park im another place to be able to charge my vehicle

Business_and_leisure Partner

10/10

Exceptional

25 Jan 2026

Quinneese

I loved the hotel! Such a great deal and location for the price. Special shoutout to the evening shift front desk staff Cody and Devonte for making my stay extra warm and special!!!

6/10

Pleasant

18 Jan 2026

Amy

Breakfast was by far the highlight of our stay. We enjoyed the pool and fitness center as well. Unfortunately, we had multiple issues with cleanliness - our bathroom tub was lined with hair and dirt. Staff promptly moved us and the second room was thankfully in better shape. However on the second day of our stay, we found the replacement bedsheets were moldy. It was late at night and took multiple attempts to get clean, correctly sized sheets. I was very disappointed bc the hotel is so well located and the amenities are lovely, but hygiene isn’t a negotiable point - I doubt we will return (we were in town for an annual event).

Business_and_leisure Family

6/10

Pleasant

10 Jan 2026

Wendy

Room was clean, staff was amazing, but only thing was that we had asked them to tidy up the room when we went out from brunch and when we came back nothing was touched. Ended up having to call

10/10

Exceptional

04 Jan 2026

Bill

Staff was great

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Lindsay

Nice staff, fabulous location so close to lots on Michigan ave!

10/10