Name: DoubleTree by Hilton Chicago - Magnificent Mile
Address: 300 E. Ohio Street, Chicago, 60611, US

DoubleTree by Hilton Chicago - Magnificent Mile

Chicago - IL · United States

100 reviews shown

10/10

Exceptional

23 Jul 2026

Jennifer

Our room was clean and so was the hotel. We did not use the pool but it looked nice. I did call down for extra towels and had to call back after they had not arrived 45 minutes later, but I’m sure they were just busy and they did bring them after the reminder.

10/10

Exceptional

23 Jul 2026

Karina

Hotel was beautiful, very clean, staff was amazing , and the pool was clean fun to be in !!!!!!!!!

10/10

Exceptional

22 Jul 2026

Brian

Great visit. Good location. Responsive staff.

10/10

Exceptional

21 Jul 2026

Jordan

Great central location, walkable to many restaurants, bars, and the lake!

Partner

10/10

Exceptional

21 Jul 2026

Krzysztof

Aged property tho great value

Family

8/10

Excellent

21 Jul 2026

Nathan

Staff at the Hot Spot was excellent

10/10

Exceptional

19 Jul 2026

KATHERINE

Room was clean. Staff was extremely helpful and polite. Easy walking distance to Navy Pier, the Magnificent Mile, the riverwalk, and lots of sites as well as bus access.

Family

10/10

Exceptional

19 Jul 2026

Jessica

perfect for downtown stay with the family, close to the sights. hotel staff were very friendly and accomodating.

Family_with_children

8/10

Excellent

18 Jul 2026

Macy

Loved the pool and the close proximity downtown!

Friends

8/10

Excellent

17 Jul 2026

Cheryl

Room was clean a/c worked well! Everyone was helpful! Loved the pool !

Partner

10/10

Exceptional

17 Jul 2026

Alexandria

Very fun time with the pool and location!

Partner

10/10

Exceptional

16 Jul 2026

Mabell

Me encantó, todo el personal muy amable y respetuoso, el hotel en excelentes condiciones y ubicación perfecta porque encuentras de todo a tu alrededor 💯

Family_with_children

10/10

Exceptional

14 Jul 2026

Steven

Location is great. Easy walk to Ohio street beach, river attractions, Navy Pier and Michigan Ave shops. Rooftop pool and deck area was perfect after hot day. À la cart food at the lobby cafe was superior- omelettes, sandwiches. All staff were professional, friendly, helpful.

Partner

6/10

Pleasant

14 Jul 2026

melissa

They first told us it was going to be $25 early check in fee and when we got there they said it was $75. I had to speak to an assistant manager.

The bathroom in my room did not have a vent and it got extremely foggy and humid. Bathroom walls were in poor condition.

The breakfast inside the hotel was great. The rooftop pool was okay but def not as pictured online. Location was great minus all the homeless people near by.

Family_with_children

10/10

Exceptional

13 Jul 2026

Nicole

Beautiful lobby and great pool!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Marianne

Great location

Friends

8/10

Excellent

12 Jul 2026

Linda

Really liked the pool area. Breakfast buffet was good. No valet service and expensive self park. I had a nice view of the pool and surrounding buildings.

Self

10/10

Exceptional

11 Jul 2026

Maria

Easy check in, big spacious room, hallways smelled nice. Great pool space

Family_with_children

10/10

Exceptional

10 Jul 2026

Sierra

Outdoor pool was a plus!

Partner

10/10

Exceptional

10 Jul 2026

Sylvia Del

Excellent service. Especially the warm cookies and cold water they give you. Walking distance to everything.

Family_with_children

10/10

Exceptional

10 Jul 2026

Amelia

Wonderful and helpful staff

Family_with_children

6/10

Pleasant

09 Jul 2026

Susan

Are yo

10/10

Exceptional

09 Jul 2026

Cameron

Excellent location. Very clean rooms. Helpful staff. Good value.

Family_with_children

8/10

Excellent

07 Jul 2026

Holli

Very convenient and central to everything. There’s a grocery store next door and everything is walkable- navy pier, magnificent mile, the train. The team was friendly, restaurant employees were 10/10 amazing! Sweet concierge lady let me borrow her umbrella. <3
The pool situation kind of sucks. Not enough chairs or space and they are crazy about the pool towels. My kid had to get in the elevator dripping and cold bc the towels can’t leave the pool deck.

Family_with_children

8/10

Excellent

07 Jul 2026

Blaine

Good location, most staff was friendly, pool was nice, room clean. It was just super congested in the lobby area which was a bit of a nuisance.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Drew

Great location, friendly staff, and clean rooms.
I would recommend and stay again.

Family_with_children

10/10

Exceptional

03 Jul 2026

Violet

Two elevators were out of order, it made getting up & down .. take longer.. waiting a lot. But over all we love it at Doubletree.

Family

8/10

Excellent

02 Jul 2026

Julia

When I made the reservation it said breakfast was included which was why we chose the property, but actually I only got a credit per adult and I was with my two kids so the credit was not sufficient to cover our breakfast.

Family_with_children

10/10

Exceptional

02 Jul 2026

Trudy

The only thing I would mark not excellent was maintenance. All of the plumbing in our room made funny noises, drained slow etc. drains needed snaked or unclogged and shower made a very loud screeching/whine noise which probably annoyed my neighbors in the middle of the night when I showered.

The outdoor pool and deck area are amazing. An oasis in the city.

Some workers have extra towels and some didn’t. I think 1 small towel isn’t enough if you are laying out as the artificial turf and chairs get really hot and some people need more towel to cover where they lay. But that was only a minor inconvenience.

Will absolutely stay again!

Partner

2/10

Poor

02 Jul 2026

Nada

The pool area has alot of bees got stung from the first hour being there along with 3 other kids.The staff had nothing to treat it and i would say it was not a good experience

Family_with_children

10/10

Exceptional

01 Jul 2026

Jenniferr

Front desk staff, were excellent as well as the wait staff and bartender in the restaurant. Great access to metro/rapid transit.

Friends

10/10

Exceptional

30 Jun 2026

Sarah

The beds were really comfy!!!! We really enjoyed they pool and access to everything.

4/10

Poor

30 Jun 2026

Leila

Overbooked hotel so as an Expedia guest, you’ll automatically get put in the worst room. Put in a handicap room even though we paid for a regular room.

Family_with_children

8/10

Excellent

29 Jun 2026

David

This hotel is in a great location downtown. Very walkable area. Parking ramp is attached to the hotel so very easy parking. We ate breakfast at the restaurant/bar area and it was good. Not crazy expensive. Rooms were clean. Elevators are fast and there are enough of them so very short wait times. Even on the 15th floor, the sirens are still pretty loud and woke me several times, but welcome to the city :). Shower water pressure was good. Bed was comfortable. Cost for the hotel was resonable in the area and for what you get for the money.

Business

2/10

Poor

29 Jun 2026

michelle

Won’t be returning. Hotel was always noisy day and night , ambulance sirens all morning . after returning from shopping my bags were stolen/ thrown away by house keeping from out of my room I wasn’t given any clarity on what could have happened just to file a report …..I’d never ever stay here again

Friends

10/10

Exceptional

28 Jun 2026

Patricia

It is a great option due to its location accessibility and a very good service at the hotel, great option both for family or business trips.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Véronique

Hotel tres propre chambre tres propre, le personnel de l'hôtel tous gentil avec le sourire. L'hôtel est tres bien situé près de tout. Je le recommande fortement.

Friends

8/10

Excellent

28 Jun 2026

Megan

Our hotel stay was excellent! Our only issue was how slow the elevators were. There were times no mater what time of the day we were waiting 5-10 mins for it to get up to our floor. Other than that, the hotel was clean, food was great and staff were friendly! Beautiful views from the room we stayed in.

Partner

2/10

Poor

28 Jun 2026

Jason

Very disappointed with our recent visit at the Hilton Double tree downtown Chicago. We live in the city, have a 3 year old, and wanted to treat ourselves to a staycation for my birthday and enjoy our beautiful city by a pool! We left within 2 hours of checking in. when we were leaving, the front desk was not helpful, didn’t ask any questions about why we were leaving and were rude and unaccommodating. Both my husband and I have years of experience in customer service and this felt extremely unprofessional for what we were paying for. The pool was not well kept, empty beer cans were found in the hall and elevator. For $600 a night we were expecting a little more. Especially being a Hilton. We’ve had wonderful experiences at Hiltons in other cities and States and this was one of the most disappointing hotels we’ve ever been to. Both The customer service and the cleanliness were an absolute let down and not worth $600. We’re both bummed that this experience was not what we were looking forward to. We’re unclear where the false advertising is coming from.

Partner

10/10

Exceptional

27 Jun 2026

Dan

Great pool, mural and outdoor deck area!

10/10

Exceptional

25 Jun 2026

Lisa

Perfect for our short stay. Love that it had a small refrigerator.

Family_with_children

10/10

Exceptional

24 Jun 2026

Jessica

Love the pool and the view from the room . We got to check in early so that was a huge bonus

10/10

Exceptional

24 Jun 2026

Kellie

I loved everything

Partner

6/10

Pleasant

23 Jun 2026

Austin

Started off strong but ended with waking up to a cockroach crawling on my suitcase.
Pro: Hotel is very walkable to restaurants, Mag Mile, and Ohio Street Beach. Pool area is great feature. Grocery store right next door. On-site parking but it is $65 a day. You do have in/out privileges.
Con: pool work started at 6am the wound up closing that afternoon. The lobby market place was randomly closed all Saturday. The in house restaurant had a very limited menu on day we are there. They said it was because they were short staffed but they had very nice printed menus. And you could order an expensive steak but not the flatbread. It was also expensive in general. Food was okay. Our morning of check out was when we found the enormous cockroach. I alerted the front desk. They offered us a food/beverage credit. The in house Starbucks is limited and that day it was only offering drip coffee.
I am unsure if we would stay again. Especially after the cockroach. Just grateful we saw it and didn't bring it home.

Family_with_children

8/10

Excellent

19 Jun 2026

Marsheka

The hotel was nice. Only thing is parking you will have to pay every time you enter or exit the parking garage. Many restaurants and stores in walking distance

Partner

10/10

Exceptional

19 Jun 2026

Mari

Beautiful hotel with a great location!

Family_with_children

8/10

Excellent

18 Jun 2026

Casey

It was cold when we stayed so we didn’t really get to take advantage of the outdoor amenities, but it was very easy to park. Get our hotel and a nice place to rest.

Partner

2/10

Poor

18 Jun 2026

Matthew

I booked a 5 day, 4 night vacation package on Expedia with hotel, airfare, and car rental. My original flight was delayed, canceled, and eventually rescheduled 2 days later. Hilton and Expedia are refusing to refund those 2 nights. It's taken me 22 emails and 5 phone calls to get denied, so I've literally wasted hours of my time. The car rental company refunded my money with no issue. It's $60/day to park at the hotel. It's a basic hotel room, definitely not worth the price.

Family_with_children

10/10

Exceptional

17 Jun 2026

Sarah

The hotel staff was so helpful and kind. Jose at the bar was sweet and attentive and the bar had great options. The market was good enough but limited snack options. Everyone made us feel at home. The pool area was lovely but not warm enough for us to take advantage of. I did spend some timeout on pool area to read and journal which was lovely. Overall the hotel was in a GREAT location and perfect for our family of 4, for a 3 night stay in June.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Whitney

Great

8/10

Excellent

15 Jun 2026

Lori

The a/c wouldn’t stay on

Family_with_children

10/10

Exceptional

12 Jun 2026

Sara

The pool was awesome!

Family_with_children

10/10

Exceptional

10 Jun 2026

Curtressa

Excelent expirence. Breakfast was great!

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Patia

The location is perfect for walking and the room was clean

Family_with_children

10/10

Exceptional

08 Jun 2026

James

Evrything went well and the room with the sofa bed was great for three adults in town for the Blues Festival. Easy bus route to Millenium Park and elsewhere only 2 blocks away.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Lindsay

Great location! Clean hotel with a beautiful pool area with outdoor turf to relax and play games or just relax in the loungers. Definitely would stay again the next time I’m in Chicago!

Business

10/10

Exceptional

05 Jun 2026

Roderick

Space and quiet

10/10

Exceptional

01 Jun 2026

Maximiliano

Location was great. Just in the middle of all great things to see. And the pool area was great to finish the weekend relaxing and enjoying.

Family

10/10

Exceptional

27 May 2026

Katie

The pool/lounge area was amazing! Provided a great view and a wonderful place to relax right in the middle of the city! Every staff member we encountered was exceptionally friendly and helpful. Located just off Michigan Ave but still in a great location with easy access to so many Chicago sites. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Oscar

Location 10 / 10 100% will book this hotel recommend!!!!!!

POOL NICE VIEWS !!!

Family_with_children

10/10

Exceptional

27 May 2026

Zorina

Great location walking distance beautiful spacious hotel just the parking prices was very expensive guests shouldn’t have to pay extra for that

Friends

10/10

Exceptional

26 May 2026

Kara

The facilities were very clean and I actually would love to go back to spend a day at the pool with friends. The staff were very helpful and got us checked in early. If i had to find one thing to change, it would be vending options as The Market was closed when we were craving a sweet. However there is a little grocery store next to the hotel or plenty of options such as 7-Eleven or even Target within walking distance. Great location!

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Bruno

Very nice hotel. Good location and comfort room

Self

10/10

Exceptional

26 May 2026

Megan

Room was clean. Pool was chilly for me but my kid loved it. Great location and good neighborhood!!

Friends_and_family Family

8/10

Excellent

25 May 2026

Ajay

Nice location and love the cookies! Pool topped it off

Family_with_children

10/10

Exceptional

25 May 2026

Rene Vargas

Everything Washington great!!! I loved te cookie!

Partner

8/10

Excellent

24 May 2026

Slawomir

Good location, but.. an old hotel where rooms look old, tired and untidy. Very load air conditioning that makes it impossible to conduct normal conversation. Terrible staff unable to issue an invoice for the stay for an international traveller. The automatic parking that was unprepared for user with mobile from a different country. But the location was good.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Tim

Good hotel in good location. The parking garage payment system is a mess. All the hotel staff does is give you a phone number to call to fix the billing mess. The hotel has nothing to do with their parking garage. I will not stay here again

Friends_and_family Family

10/10

Exceptional

21 May 2026

Jose

Really enjoyed my stay! Clean and close to things!

Friends

8/10

Excellent

21 May 2026

Satya

Great location, great staff. Very comforting rooms.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Felisha

This is a beautiful hotel and the location was perfect.

Family

4/10

Poor

18 May 2026

Juliana

Room was basic not

8/10

Excellent

17 May 2026

Quianna

Staff was nice and allowed me to check into my room earlier. Great cookies! I always look forward to them.

Family_with_children

6/10

Pleasant

17 May 2026

Madison

The hotel was great overall, and the location was excellent. However, I was disappointed to be charged a $50 early check-in fee even though our room was already ready. I wasn’t sure why we were charged that, but overall, it was a nice experience.

Partner

10/10

Exceptional

15 May 2026

Maree

The staff was so professional and friendly! The food was also excellent. I would definitely stay here again.

10/10

Exceptional

15 May 2026

Sofia

Had a nice stay. Beds were very comfortable. Hotel is in a great location. The hotel staff is very welcoming. Only con is bathroom in our room was a little outdated, but overall had a wonderful stay. Would definitely return.

Family_with_children

10/10

Exceptional

15 May 2026

Acuna

Perfect

6/10

Pleasant

15 May 2026

Danielle

Too expensive for what’s entailed

Family

2/10

Poor

14 May 2026

Wendy

I was there for 3 days and they didn’t clean the room, i call from desk and I sent a text and the number that they gave it to me and they say yes we will clean your room, but nobody shut up. I had to be calling every day to get clean towels.

Friends

10/10

Exceptional

14 May 2026

James

Clean room, helpful staff.

10/10

Exceptional

13 May 2026

inhan

The staff was incredibly friendly and the room was spotless. I had a very comfortable stay and slept soundly.

10/10

Exceptional

11 May 2026

Deborah

The warm cookies at check in were the absolute best!!

Friends_and_family Family

10/10

Exceptional

11 May 2026

Colleen

Everything was perfect, staff is so helpful, bar is so nice. Can’t wait to go back when the pool is open!

Friends_and_family Family

10/10

Exceptional

11 May 2026

Keira

The staff was extremely polite, and the hotel was in the most convenient area for the activities we were doing. Great visit!

Family

10/10

Exceptional

10 May 2026

Jose

Excellent , I love it

Partner

6/10

Pleasant

10 May 2026

Charles

I judge a hotel's cleanliness based on its fitness center. I give the Doubltree's cleanliness as average

Family

10/10

Exceptional

10 May 2026

charmel

Clean Room nice staff close to everything parking convenient. Got to the hotel it was a 100 deposit instead of 75 per night room

Friends_and_family Friends

10/10

Exceptional

09 May 2026

Chaza

Everything was absolutely perfect!!

Family

10/10

Exceptional

09 May 2026

James

Clean room and extremely helpful staff

10/10

Exceptional

09 May 2026

Deok Kyoo

“The staff were extremely, extremely kind.”

Business Family

10/10

Exceptional

08 May 2026

Dina

Clean, friendly, near

10/10

Exceptional

07 May 2026

Avery

Clean

8/10

Excellent

06 May 2026

Mary Jo

We had a pleasant stay at this nice hotel with friendly staff.
My only complaint was that because I went thru a 3rd party (Expedia) I did not get Hilton points! One of the reasons I chose this place was because it was a Hilton property. Good location.

Friends

8/10

Excellent

06 May 2026

Venkata Kaushik reddy

Definitely will
Come back

8/10

Excellent

05 May 2026

Van-Khanh

Best location, very comfortable beds. The room is so spacious.

Family

10/10

Exceptional

04 May 2026

Lucas

Good

10/10

Exceptional

03 May 2026

Bianca

Clean and friendly staff.

Self

4/10

Poor

03 May 2026

Brianna

Welcome

10/10

Exceptional

03 May 2026

Danny

good location, clean rooms

Partner

10/10

Exceptional

02 May 2026

JAMES

Clean inviting lobby, friendly staff, restuarant with a bar, parking although expensive was next to hotel with elevator to the lobby. Room was clean with the usual amenities. Starbucks in lobby was convenient for my morning coffee.

Friends_and_family Family