Embassy Suites by Hilton Chicago Downtown Magnific

United States , Chicago - IL
CHICAGO, 511 North Columbus Drive
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100 reviews shown

8/10

Excellent

29 Jun 2026

Sharon

Very helpful staff.

Family

8/10

Excellent

29 Jun 2026

Melanie

The pool was not very clean.

Family_with_children

10/10

Exceptional

28 Jun 2026

Michele

The only complaint that I had was that the elevators were not fully working. They only had one set working and it was a full weekend with volleyball and soccer, and we had to wait a long time for the elevators.

Family_with_children

4/10

Poor

27 Jun 2026

Oluwaseun

The room that we got was very rundown for a premium suite. When we asked the front desk about the condition of the room, we were told that it was normal and all of the rooms were like that. On the second evening, we were locked out of room and security came to let us in saying that it was a glitch with the door. On our last day, security woke us up (two adults, two toddlers, and a 7 year old) by banging on the door saying the front desk sent them up there to request we go to the front desk. They accused us of ignoring their phone calls. We said okay, then security came back saying we didn’t give them card information for incidentals. Upon check-in, we were not asked to leave card information for incidentals and it was not mentioned any other day during our stay so it was very off putting sending security to bang on the door like we were doing something illegal. Overall, we would never stay there again. The room was in terrible condition and when we first arrived, there was a musty room smell. We were told nothing could be done about it and for the sake of the kids, we made it work. If you have another option in mind, I would suggest you take it. Especially if you have kids! They deserve a clean and stable environment for the money being spent.

Family_with_children

10/10

Exceptional

27 Jun 2026

Michelle

Great stay, loved the room and amenities. Perfect location

Partner

8/10

Excellent

27 Jun 2026

wayne

Please dont book a room you can't commit to. Thats the whole point of choosing the type of room.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Araceli

The location of the property and the staff were excellent. There was only one elevator working and took a long time to get up or down with everyone trying to use it. The room itself was old, the couch had a big rip and the shower tub had a big stain and the faucet was barely working.

Family_with_children

10/10

Exceptional

25 Jun 2026

Sara E

Very nice staff! The free made to order breakfast was great and very nice with kids

Family_with_children

10/10

Exceptional

25 Jun 2026

Balakrishna

Clean room and good breakfast options

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Karen

Poor housekeeping. Rooms were dingy. Food was sub par. Staff was not helpful and kind of snarky.

Partner

8/10

Excellent

22 Jun 2026

Ashley

Staff were wonderful and quick to help. When we checked in Abraham was so helpful! From a long drive and the chaos of getting into the city, he helped ensure that I got checked in properly and explain the parking situation and daily vouchers!

Family_with_children

10/10

Exceptional

22 Jun 2026

Carl

I had a great stay with no major complaints. I love their free breakfast and Happy Hour! My only issue was that my room was not cleaned one day morning. I attribute this to a language misunderstanding between the Housekeeping and myself. The room was eventually cleaned at about 6pm. I would definitely stay again!

10/10

Exceptional

22 Jun 2026

Yvonne

My grandchildren and I enjoyed our stay at Embassy Suites Magnificent Mile.

Family_with_children

8/10

Excellent

20 Jun 2026

Nimian Nayeli

It was a nice place if you want to be closer to downtown, otherwise I would suggest staying closer to the place where you’re going to be, because transportation is a bit complicated and expensive

8/10

Excellent

20 Jun 2026

Rosalind

There were two elevators down and it may it extremely difficult to go from the lobby to our room.

Family

8/10

Excellent

20 Jun 2026

Nancy A

Two of the hotel's 4 elevators were being worked on during my entire 4-day stay over an extremely busy summer weekend, meaning long lines just to get up to or down from your room. I was on the 13th floor and wound up walking down half the time, passing people who were walking up the stairs to their rooms. Otherwise, the room was nice, with a nice view.

Self

10/10

Exceptional

20 Jun 2026

Elisa

The staff was friendly and helpful. Check in and out was easy and our room was perfect.

Family_with_children

8/10

Excellent

19 Jun 2026

Tamas

Great location. Great for families

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Joseph

I was a little disappointed by my stay, given my past stays at this hotel. 1) There was an added $25.00 charge that I found a little dubious- it could be applied towards food purchases at 511 North or Monarch. However, open hours were inconvenient as they should have at least started by 11:00. 2) I understand that the one set of elevators was being "worked on;" however, any actual work was very limited and clearly not a priority. Given the size of the hotel, that is unacceptable. 3) There were several days in a row that dishes were left in the hallway (by other guests) and not picked up for over 24 hrs.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Gabriela

Staff at front not too helpful

Family

10/10

Exceptional

18 Jun 2026

jiakun

地理位置十分优越服务员们很热情

Friends

6/10

Pleasant

18 Jun 2026

Edith

I was not expecting to pay extra for parking once arrived. The person who checked me in was not professional did not know how to explain things to me. I had to ask multiple times to understand what he was trying to say. The guy at the bar was also rude when I asked about the complementary drinks and food as if he was frustrated. Two of the elevators were not working long times to use the elevators.

Family_with_children

10/10

Exceptional

18 Jun 2026

Nancy

The hotel atrium is impressive. The room worked out well for me and my famliy. Breakfast was awesome and plentiful with chiefs making it the way you like. Staff we ran into were friendly and helpful. Only downfall elevators were having issues.

Family_with_children

6/10

Pleasant

17 Jun 2026

Tionne

Nice for a simple weekend get-away. The staff were nice. They charge a lot of extra expenses such as $100/daily incidental fee, $25 breakfast, and expensive drinks. It’s not a deal breaker but I’d rather spend money at surrounding restaurants than on the basics at this hotel. It’s not a far walk from Navy Pier but in general Chicago will require a lot of walking. The bell-man was extremely polite and helpful-I didn’t catch his name but he was greatly appreciated. Overall, the hotel was intended to sleep and bathe so it got the job done.

Friends

10/10

Exceptional

17 Jun 2026

Timothy

Major factor that we always deal with is the plumbing at hotels where we end up taking a shower that turns into a bath due to slow draining drains right! Well that was not the case at this location, drains drained well! Would like to see a better choice of furniture, maybe an office chair versus the sitting chairs that they had which was not conducive to getting work done.

Self

10/10

Exceptional

16 Jun 2026

Angela

The hotel was very conveniently located. Staff was very friendly. Loved the restaurant on site. Rooms were awesome with the separate sitting area.

Family_with_children

10/10

Exceptional

16 Jun 2026

Abraham

Very nice

8/10

Excellent

16 Jun 2026

Trina

I reserved a specific multi-bed room (one king, one queen, and one twin) via Expedia, but when I arrived to check in, the hotel informed me that this room type was unavailable and instead provided a two-bed room. As I was pressed for time, I had to accept the substitute without further escalation. Additionally, the check-in process was unreasonably slow; we spent over an hour in line with only five parties ahead of us. To the hotel's credit, the property is lovely, and I appreciated the free breakfast, evening reception, and the beautiful view from my 11th-floor room.

Friends

10/10

Exceptional

16 Jun 2026

Anitra

Enjoyed my stay! Will stay again!

10/10

Exceptional

15 Jun 2026

Mark

It was a very good place to stay with a family. My daughter enjoyed the little indoor pool. It is close to Navy Pier, restaurants, bowling, movie theater, River Walk and shopping. It is a 15 minute or so walk to the recliner. Also love that there ate 2 beds amd a sofa bed...not an option many of the nesrby hotels offered. All and all a very pleasant stay.

Family_with_children

8/10

Excellent

14 Jun 2026

Suraj

Convenient place and good for families. Breakfast was excellent. Two of the four elevators were down the two days we were there which was a huge inconvenience. The self parking garage is not just for the hotel but for the whole block. Make sure you pay for parking through the hotel and confirm with the hotel staff that it is in the garage managements system as well.
The hotel staff were nice and responsive. Would go there again.

Family_with_children

6/10

Pleasant

14 Jun 2026

Melanie

Overall, we enjoyed our stay, but there were a couple of disappointing issues. The pull-out couch mattress was extremely uncomfortable and honestly not suitable for sleeping. It made it difficult for part of our family to rest comfortably during our trip.

I also do not feel guests should be charged the $25 resort fee on the day of checkout, especially since many amenities can no longer realistically be used once guests are preparing to leave. That policy felt unnecessary and left a negative impression at the end of our stay.

The hotel itself had positives, but improvements to the pull-out couch accommodations and reconsideration of the checkout-day resort fee would make a big difference in the guest experience.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Jennifer

We have stayed here at least 3 times before. They have added a daily $25 destination fee. While you can get up to $25 back in food at the bar, the food isn’t available until 3;00. It would be great to have availability at noon. There are only 2 currently working elevators which became quite time consuming. They should be working a lot more to get the other 2 fixed. Breakfast is good as usual. Location and parking garage are great.

Partner

10/10

Exceptional

13 Jun 2026

Patricia

The view was great. The beds were very comfortable.

10/10

Exceptional

10 Jun 2026

Linda

Excellent breakfast. Omelets made to order.

Partner

10/10

Exceptional

09 Jun 2026

Armando

Amazing

Family_with_children

10/10

Exceptional

09 Jun 2026

holly

Everything was very clean and well kept.
The buffet for breakfast was awesome!!
It was a great way to start our day.
The hotel was in a wonderful location, close to the pier close to the shops everything in walking distance.
We loved our stay, enjoyed the city immensely.
We will be back… and stay at the embassy again!!

Family

10/10

Exceptional

08 Jun 2026

Judith

Everything was fantastic food, happy hour, check in staff and bag holding staff. Housekeeping was good but they need to really clean shower tile

Partner

2/10

Poor

07 Jun 2026

Loretta

The shower control was loose so either as hot it can be or cold water no warm staff was told about it friday morning did not fix as of us leaving today which is Sunday. Multiple elevator issues. Buffet wss not good as usual. We like to stay st embassy when we can, but this by far my wosrt experience

Partner

6/10

Pleasant

06 Jun 2026

gualthera

The elevators were broken and took a very long time to get around for the price and we were not told

8/10

Excellent

05 Jun 2026

Sheryl

Over all it was a pleasant stay. My only complaint was I reported the Kerig wasn't working and they said they would replace it however they never did. There were not many options on their menu for us who have celiac. The woman taking omlet orders was very kind and they were delicious and amazingly quick.

Business

8/10

Excellent

04 Jun 2026

Vijay

Everything was good, food, staff, cleaning service. Except the Bed convertible Sofa was dirty under the cushions need some cleaning.

Family_with_children

8/10

Excellent

03 Jun 2026

Emma

Staff was excellent. The only issue was half the elevators are being worked on and this made for lots of delays. Enjoyed our room and the view. Enjoyed the breakfast (complimentary) and dinner.

Family_with_children

10/10

Exceptional

31 May 2026

Joseph

Excelent stay in Chicago with a great breakfast that is include. Awesome location and staff was very helpful.

Partner

10/10

Exceptional

30 May 2026

Lilia

Always love staying at the embassy one of my fav hotels. Although 2 out of the 4 elevators are under maintenance so it was a bit of a wait to get one. Also the bathroom does need a bit of tlc. But overall it was a great stay staff was friendly and did offer parking but at 65 a night but it is convenient.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Julie

Great place to stay in Chicago. Walking distance to just about everything. Chicago is beautiful and our stay here for my whole family was awesome! Highly recommend for families!

Friends_and_family Family

2/10

Poor

30 May 2026

Elsa

Elevator took a long time .. only one was working. Not enough towels. Not clean bathroom no toilet paper. Sofas very bad shape. The bathroom fan not working

Family_with_children

10/10

Exceptional

30 May 2026

David

Clean room, staff was amazing, breakfast was great! When we stay in Chicago, this hotel is one of our favorites!

Friends_and_family Family

10/10

Exceptional

29 May 2026

Caleb

Only thing I didn’t like was that 2 out of 4 elevators weren’t working. They were being repaired, besides this it was a great stay.

Friends_and_family Family

8/10

Excellent

28 May 2026

Asiane

Family_with_children

6/10

Pleasant

28 May 2026

Renee

The room was great, we liked the separate bedroom for privacy and the rest of the room was spacious and clean. The kids said the pull out bed was comfortable.
That being said, when we checked in, we were charged a mandatory $25/night and given $25/day vouchers to spend on food or drink at the onsite cafe/bar. They were not stackable and could only be used 1 per day. This was not disclosed in advance nor allowed to be declined. Our schedule for the weekend was too busy for us to use 2 days worth and so that was a wasted $50. This was Infuriating!!! In today’s economy and with Chicago’s cost of living, $50 isn’t disposable.
The breakfast, while free, took 30 minutes to get made to order and 20 to get buffet. On the buffet the eggs were literal liquid and the bacon was so greasy it was inedible. And the lines, along with broken elevators, made timing difficult.
The evening reception, again, while free, had lines so long that it would take up to 15 minutes to get a drink. With a busy weekend visit, 2 nights went unused for lack of time to wait
And most frustratingly, 2 of the 4 elevators were out of service the entire weekend. Waits for the elevator were absolutely insane. Especially at checkout and check in times and at breakfast. One employee mentioned that they would be out of service until beginning of July.
None of these known, expensive and inconvenient problems were disclosed ahead of time and really made our stay unpleasant. We will opt for another brand next visit.

Family_with_children

6/10

Pleasant

27 May 2026

Nicole

Not much to comment on. Difficult to get to the hotel from parking garage.

Friends_and_family Friends

6/10

Pleasant

27 May 2026

Song

We stayed here with out 3 kids and it was ok. Close to the Riverwalk and had different eating places. But the place was under construction so the there as only 2 working elevators. The staff were not helpful at all. We kept getting bounced around when we asked for help. We asked how we can apply our eating credit and the front desk sent us to the bar and the bar people were not helpful. They were busy with only two bartenders and other staff stood around. Also the online ordering system was not user friendly at all. So we ended up with multiple orders even though we asked staff to remove the orders that came in online.

Family_with_children

6/10

Pleasant

26 May 2026

David

Hotel is in a good area for walking to places. Walls are paper thin heard sirens all night plus a baby in the other room crying all night. Elevators at one point only one elevator was available for the whole hotel and then only two which made getting to your room very hard. The breakfast and happy hour was good but not clean floors were sticky and tables were dirty all day long. overall it was ok but not worth 300+ a night with elevators not working and it was dirty.

Family

10/10

Exceptional

25 May 2026

Xaymara

The gentleman at the front desk was rude; however, it’s something that could be addressed by management.

Family

8/10

Excellent

25 May 2026

Pedro

Family_with_children

10/10

Exceptional

25 May 2026

Nathalie

The best Hotel, céntric, clean, the breakfast very clean área and the Food good!!!!!

I recomendeed the hotell 100%

And client service 10/10

Friends_and_family Family

8/10

Excellent

24 May 2026

Mark

Pool was very cold & for the price it would be nice if there was a hot tub but otherwise the service was very good as was the breakfast 🙂

Family_with_children

4/10

Poor

24 May 2026

Brian

All but one elevator worked and zero attempts were made by staff to help at all. We had stroller and two bags on floor six and waited 20 minutes. No one even came to help. When we spoke to front desk they simply said “we’re sorry—you’re welcome to leave a review”. Ridiculous

Family_with_children

8/10

Excellent

23 May 2026

Ellen

Great room setup (4 daughters and mom/dad). BUT needed sheets and pillows for fold-out couch and took way too long to get. Overall, great stay.

Family

10/10

Exceptional

23 May 2026

Imelda

Excellent

10/10

Exceptional

21 May 2026

Janine

Breakfast was excellent.

Partner

10/10

Exceptional

19 May 2026

Michael

Best hotel breakfast around...for free! Excellent buffet, and cook to order omelets are restaurant quality

6/10

Pleasant

18 May 2026

Michael

Check in process was very very long. With 2 elevators under service it took forever to get in and out. Housekeeping showed up after 4 each day, usually when we got back from being gone all day. To many other choices that we will use next time

Family

8/10

Excellent

17 May 2026

Alicia

breakfast was great. staff friendly

Friends_and_family Family

10/10

Exceptional

17 May 2026

Kristi

Great breakfast, great views

Friends_and_family Family

8/10

Excellent

16 May 2026

Kelly

Breakfast was great. Staff was very friendly. The property itself was in good shape, the room however, specifically the bathroom, was in really poor shape and in need of an update. Rust stains around the faucet in the tub, caulking around the tub had dark spots, and the bottom of the door was falling apart. Looked like the bathroom had flooded at some point and the door was damaged by the water.

Partner

4/10

Poor

15 May 2026

kEITH

The lobby are was beautiful. When we got to the room it was OK but not quite up to the standards that I expect from embassy suites. The room wa clean but the bathtub had rust and the soap dish was crusty. The ring around the fire sprinkler was falling off.

A major source of dissatisfaction is based on their business practices. They advertise a price for a room but then add a $25 per day non optional destination fee when you check in. This is outside of taxes and other government fees. It is just a way for them to advertise a lower price per night then charged a higher rate. They explained that I could use that to pay for internet service or food service in their restaurant. As this was just an overnight stay I didn't have the need or opportunity to use either.

Instead I felt CHEATED. To add insult injury I was charged tax on the fees. SLEEZY business practice. I will definitely reconsider future stays at Embassy suites and other Hilton properties. At a minimum I will ve watchful for this in the future.

1 million mile traveler.

Partner

10/10

Exceptional

15 May 2026

Camille

A few hidden fees but overall great experience.

Family

10/10

Exceptional

15 May 2026

Cheryl

Exceptional breakfast. Clean. Incredible view from room.. Close to Michigan Ave and Navy Pier. Allowed us to checkin 3 hours early for free.

Partner

4/10

Poor

13 May 2026

Sue

The evening cocktail time was ridiculous. I don’t drink so I only went to partake in the “delicious nibbles”. What a joke. It was a bowl of some strange bar kibble, an empty bowl of potato chips, a bowl of some wet slop with nothing to use to dip Into it.

Here’s what really irritates me. The hotel charges you a food fee of $25 that you can spend in the expensive restaurant on the first floor. It’s a destination fee or something. NO WHERE ON EXPEDIA DO YOU MENTION THIS!!!! I am sure all the hotels are doing it in Downtown Chicago but it shouldn’t be a SURPRISE when you check in.

We will Never go back. Just plain stupid.

Family

10/10

Exceptional

12 May 2026

Noah

Excellent breakfast.

Business

8/10

Excellent

12 May 2026

Bill

Breakfast excellent. Overall fine

Partner

10/10

Exceptional

12 May 2026

Audra C

Great experience - Staff was super friendly and helpful. I had an issue with my heater in m room - Chris the engineer came right up - he was so friendly and got it fixed quickly. Loved the text messages checking in with me - great way to communicate. Breakfast buffet was incredible - Chef and omelet bar was so friendly and nice!

Self

10/10

Exceptional

12 May 2026

Amber

Everything was great except the elevator was down. Not a big deal but it was packed.

Friends_and_family Family

4/10

Poor

11 May 2026

Brittny

The property needs updating. The room wasn’t clean. The bathroom wasn’t clean.

Family

8/10

Excellent

11 May 2026

Angela

The downside of this location is it takes longer to get to train stations otherwise if you’re not using the train it is a good location

Family

8/10

Excellent

10 May 2026

Malcolm

Good

Family_with_children

10/10

Exceptional

10 May 2026

Jessica

Plungers in room and a bigger, wider pool.

Family_with_children

8/10

Excellent

10 May 2026

Sparkle

It is a clean room and breakfast and the drinks and it was so nice in the inside the hotel

Family_with_children

8/10

Excellent

10 May 2026

Roxana

One elevator was out of service. Making long wait lines. Had to use stairs with a lot of luggage in hand

6/10

Pleasant

08 May 2026

Terry

When we arrived, there was only 2/4 elevators operational. On our last day there, there was only 1 elevator working for all of the guests. Yes, stairs are an option, but not easy when you have young kids.
Requested a birthday amenity, never showed up.
Room was very spacious and comfortable.
Pool was an amazingly warm temperature, but be careful of that floor. There is no grip when trying to open the locker room doors.
Breakfast was plentiful with many options.
Ordered dinner and had to have remade due to hair in the food, but was corrected very quickly. Good food overall.
Wonderful location for being able to walk to many places throughout the city. Navy Pier was only a 10-15 minute walk.
Parking ramp situation was a little snug.

Family_with_children

8/10

Excellent

05 May 2026

Avik

Breakfast is the best thing of this place....rooms are old and out-dated. Closet space is terrible, TV and channels are terrible. Bathrooms have no shelves.

Great place but could use renovation
Staff is friendly.....WiFi is mediocre at best

Family

8/10

Excellent

03 May 2026

Mohammed

I had a pleasant stay overall at Embassy Suites. The breakfast was excellent, and the service throughout the hotel was consistently good. The staff were friendly, professional, and helpful during our visit.

The main issue we encountered was with the elevators. Although there are four elevators in the building, only two were working upon our arrival, and by the morning this was reduced to just one. This made it very difficult to get up and down from the 14th floor and caused significant delays.

That said, I appreciate how the situation was handled. The manager personally called me to apologize and offered compensation for the inconvenience. He was very courteous and responsive, which helped make up for the issue.

Overall, a good experience with excellent service, but the elevator situation definitely needs improvement.

Family_with_children

8/10

Excellent

03 May 2026

Jamilah

The breakfast was awesome, the staff provided great customer service. They one issue was only one elevator was working. Everything else was great.

Family_with_children

10/10

Exceptional

02 May 2026

Gilberto

Excelente location. The rooms are spacious. The Breakfast buffet was very good.

Friends

8/10

Excellent

01 May 2026

Natalie

Loved the parking option. Breakfast was fair, same for happy hour items.

Partner

8/10

Excellent

29 Apr 2026

iliana

Breakfast was great but same everyday

Family_with_children

10/10

Exceptional

29 Apr 2026

Sven-Christian

We like the suites, enough space to have some time to breath after a long day.

Family_with_children

10/10

Exceptional

29 Apr 2026

Sarah

Great place

8/10

Excellent

29 Apr 2026

Suchelis

The staff was polite and courteous throughout the check-in process, which I appreciated. However, the check-in itself was exceedingly slow. It appeared that one staff member may have been in training, and while that’s understandable, the process became inconvenient—especially for guests who were tired and waiting in line. At the time, there were only two staff members present, with one assisting the other, which contributed to the delay.

The room was clean, but it was clear that it is older and could benefit from some updates. In particular, the bathtub showed noticeable signs of rust.

Breakfast was good.

Partner

10/10

Exceptional

28 Apr 2026

Mallesh

Very nice and good place to rock on

Family_with_children

10/10

Exceptional

28 Apr 2026

Hemila

The only downside was the elevator; it was always crowded.”

Family_with_children

10/10

Exceptional

27 Apr 2026

Camilo

The hotel is well located, noce views of the city.

Self

10/10

Exceptional

25 Apr 2026

Scott

Great location

Family

10/10

Exceptional

25 Apr 2026

Abelardo

Staff and service workers were courteous and helpful.

Self

4/10

Poor

25 Apr 2026

Michael

The breakfast was very good. The Bar service and drinks were terrible.
The roooms are clean. However we had to spend a lot of time waiting for them to fix other items in the room. The hair dryer was missing, the safe was broken, the sope and lotion dispensers were missing. On top of that the air conditionig went out of service from 8 PM to 7 AM the next day for emergency repair. The hosekeeping phone always went to voicemail and never called back.

10/10

Exceptional

20 Apr 2026

Kevin

Great job!

8/10

Excellent

20 Apr 2026

Stephanie

The rooms were pretty loud and the bathroom was a little outdated but it wa very clean and a perfect location to everything!

Family

2/10

Poor

20 Apr 2026

Fausmilly

The rooms are run down! Bathrooms need a renovation. Carpets need deep cleaning. Customer service was wonderful, though! Rasha was truly accommodating and amazing!

Family