Embassy Suites by Hilton Chicago Downtown Magnific

United States , Chicago - IL
CHICAGO, 511 North Columbus Drive
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

05 May 2026

Avik

Breakfast is the best thing of this place....rooms are old and out-dated. Closet space is terrible, TV and channels are terrible. Bathrooms have no shelves.

Great place but could use renovation
Staff is friendly.....WiFi is mediocre at best

Family

8/10

Excellent

03 May 2026

Mohammed

I had a pleasant stay overall at Embassy Suites. The breakfast was excellent, and the service throughout the hotel was consistently good. The staff were friendly, professional, and helpful during our visit.

The main issue we encountered was with the elevators. Although there are four elevators in the building, only two were working upon our arrival, and by the morning this was reduced to just one. This made it very difficult to get up and down from the 14th floor and caused significant delays.

That said, I appreciate how the situation was handled. The manager personally called me to apologize and offered compensation for the inconvenience. He was very courteous and responsive, which helped make up for the issue.

Overall, a good experience with excellent service, but the elevator situation definitely needs improvement.

Family_with_children

8/10

Excellent

03 May 2026

Jamilah

The breakfast was awesome, the staff provided great customer service. They one issue was only one elevator was working. Everything else was great.

Family_with_children

10/10

Exceptional

02 May 2026

Gilberto

Excelente location. The rooms are spacious. The Breakfast buffet was very good.

Friends

8/10

Excellent

01 May 2026

Natalie

Loved the parking option. Breakfast was fair, same for happy hour items.

Partner

8/10

Excellent

29 Apr 2026

iliana

Breakfast was great but same everyday

Family_with_children

10/10

Exceptional

29 Apr 2026

Sven-Christian

We like the suites, enough space to have some time to breath after a long day.

Family_with_children

10/10

Exceptional

29 Apr 2026

Sarah

Great place

8/10

Excellent

29 Apr 2026

Suchelis

The staff was polite and courteous throughout the check-in process, which I appreciated. However, the check-in itself was exceedingly slow. It appeared that one staff member may have been in training, and while that’s understandable, the process became inconvenient—especially for guests who were tired and waiting in line. At the time, there were only two staff members present, with one assisting the other, which contributed to the delay.

The room was clean, but it was clear that it is older and could benefit from some updates. In particular, the bathtub showed noticeable signs of rust.

Breakfast was good.

Partner

10/10

Exceptional

28 Apr 2026

Mallesh

Very nice and good place to rock on

Family_with_children

10/10

Exceptional

28 Apr 2026

Hemila

The only downside was the elevator; it was always crowded.”

Family_with_children

10/10

Exceptional

27 Apr 2026

Camilo

The hotel is well located, noce views of the city.

Self

10/10

Exceptional

25 Apr 2026

Scott

Great location

Family

10/10

Exceptional

25 Apr 2026

Abelardo

Staff and service workers were courteous and helpful.

Self

4/10

Poor

25 Apr 2026

Michael

The breakfast was very good. The Bar service and drinks were terrible.
The roooms are clean. However we had to spend a lot of time waiting for them to fix other items in the room. The hair dryer was missing, the safe was broken, the sope and lotion dispensers were missing. On top of that the air conditionig went out of service from 8 PM to 7 AM the next day for emergency repair. The hosekeeping phone always went to voicemail and never called back.

10/10

Exceptional

20 Apr 2026

Kevin

Great job!

8/10

Excellent

20 Apr 2026

Stephanie

The rooms were pretty loud and the bathroom was a little outdated but it wa very clean and a perfect location to everything!

Family

2/10

Poor

20 Apr 2026

Fausmilly

The rooms are run down! Bathrooms need a renovation. Carpets need deep cleaning. Customer service was wonderful, though! Rasha was truly accommodating and amazing!

Family

10/10

Exceptional

20 Apr 2026

Erin

Yes, breakfast was fresh and delicious. Lots of variety.

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Emily

The beds were t

10/10

Exceptional

17 Apr 2026

Michael

Buffet was good

Self

8/10

Excellent

16 Apr 2026

Shawn

The breakfast wasn’t large but it was good. And, they had a station where you could request fresh made items.

Self

10/10

Exceptional

16 Apr 2026

Michael

All good

Self

8/10

Excellent

15 Apr 2026

Maria

The breakfast was disappointing. Very crowded, long lines and few choices

Family

10/10

Exceptional

14 Apr 2026

Darin

Great stay

6/10

Pleasant

14 Apr 2026

Andrew

Food was ok.

Self

10/10

Exceptional

13 Apr 2026

Diane

Loved the drinks in evening and breakfast variety. May May took my omelette order and was so pleasant and kind!

Friends

6/10

Pleasant

13 Apr 2026

Cheryl

Yes the breakfast menu was fresh. However there was no communication stating that the breakfast ended at 9:30 as opped to 10am. We missed it on Monday

Friends

6/10

Pleasant

12 Apr 2026

Kaycie

Our fridge was not working and ended up wasting a bunch of leftovers and snacks that we bought for the stay. Batteries in remote were just about shot. Suspicious stains on \"clean\" towel. Elevators under maintenance, leaving only two open. Made for stupid long wait times for elevator. Great area, just kinda disappointed in the hotel stay. They did make the fridge situation right (I guess) by reimbursing the destination fee.

4/10

Poor

12 Apr 2026

Alize

Down elevators 30 min waits so many extra charges not mentioned beds uncomfortable not enough face clothes blankets or pillows for a room that sleeps 4

Family_with_children

10/10

Exceptional

12 Apr 2026

Valarie

Breakfast was amazing and the staff were responsive!

10/10

Exceptional

11 Apr 2026

Jessica

Amazing breakfast buffet and pool.

10/10

Exceptional

11 Apr 2026

Jessica

Staff was extremely helpful. Location is fantastic. Super family friendly. Amenities are top tier!

Family_with_children

8/10

Excellent

10 Apr 2026

Ann

The breakfast was very sufficient in terms of food choices.

10/10

Exceptional

10 Apr 2026

Elizabeth

Clean room

10/10

Exceptional

10 Apr 2026

Erin

Great location. Very busy. Only one elevator for everyone. The room was clean, spacious, worth every penny.

Partner

10/10

Exceptional

10 Apr 2026

Yuselmy

Everything it’s good

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Amber Lynn

Breakfast was great the best continental breakfast I’ve had yet.

Family_with_children

10/10

Exceptional

10 Apr 2026

Chelsea

Great breakfast selection. Walking distance to so many attractions. Staff was amazing to work with when we needed some things!

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Odalis

The breakfast buffet was great with good selections, made to order eggs & delicious Seattle Best coffee. The staff was helpful and professional and we loved the happy hour between 5:30 and 7:30 PM with 2 complimentary drinks for adult, juices, soft drinks and snacks. The location is perfect! We will definitely stay here again!

8/10

Excellent

08 Apr 2026

Craig

The breakfast was good. For the hot bar everyday was the same thing, would have been nice for a little more variety with that. One set of elevators were not working and during busy times such as checkout it was hard to get on an elevator. The staff was amazing! Two free drinks from the bar each night was a nice perk. Great location.

Family_with_children

6/10

Pleasant

07 Apr 2026

Jennie

Wasn’t expecting to get hit with a 200 dollar incidental fee plus other stuff that you are forced to take even if u didn’t want them

Family_with_children

10/10

Exceptional

07 Apr 2026

Stephanie

Staff was efficient and friendly. Pool was great after a long day of driving.

4/10

Poor

06 Apr 2026

James

The bathroom had clear water damage on doors and walls with no fan. Wallpaper was peeling off. Half of the elevators were closed. Check in was at 4 pm and a super slow line with only one worker who took 10 minutes per new guest. People seemed to be partying late even on a weeknight. I regret not staying at the Omni for the same price.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Peggy

Very crowded with families on spring break, which likely means the rooms were priced competitively. The pool is small. All staff except one were friendly and helpful.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Kayla

Staff was friendly, welcoming and helpful. Room was ready promptly and was very clean and comfortable. Breakfast was great, and even though it was very busy during spring break, staff did a great job accommodating the crowd by constantly cleaning tables and refreshing food.

My only marks against the stay are that the pool was closed one of the days, and the elevators were being worked on, so there was often a line and a wait to use them. But the staff warned us about it upon check-in, so that made it more bearable.

Family_with_children

2/10

Poor

03 Apr 2026

Kham Sing

Over crowd, elevators not working , busy

Family_with_children

4/10

Poor

02 Apr 2026

Donna

Breakfast bar was good. Our room had hair in the drain when we arrived so I don’t think our room was cleaned properly. One set of elevators was out of service and the wait time for the working elevators was extremely long- sound 10 min. Normally I would understand but I was told from someone at the hotel that they had been out of service since before Christmas and we stayed in the middle of March.

Family

6/10

Pleasant

02 Apr 2026

Michelle

Breakfast had lots of options. Bathrooms needed major upgrade as they were very outdated and rundown. Beds were very comfortable.

Family_with_children

8/10

Excellent

02 Apr 2026

Ericka

Nice

6/10

Pleasant

01 Apr 2026

Chris

Elevator was congested. Took up to 20 minutes to get down to the lobby. Due to only 2 of the 4 elevators were working. Room could've been cleaned better.

Family_with_children

6/10

Pleasant

01 Apr 2026

Adrianna

Breakfast was good for what was expected.

4/10

Poor

01 Apr 2026

James

i wasnt given my room number at 4 pm. There was only 1 towel, no iron or ironing board.

8/10

Excellent

01 Apr 2026

Bridget

Everything was great about the stay, except the elevators. 2 of the 4 were down for maintenance and it really congested the area, at some points making it impossible to get on.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Staci

Good value for families

10/10

Exceptional

31 Mar 2026

AMANDA

Great breakfast and happy hour, overall nice place to stay close to everything!

Family_with_children

4/10

Poor

31 Mar 2026

Pao

there was free drink accommodation and only one person working on the bar, line was super long, didn't get our free drink.

Family_with_children

6/10

Pleasant

30 Mar 2026

Matt

Clean room
Too many people at breakfast
Staff good
Elevators not working for the amount of people at the property

Family_with_children

8/10

Excellent

30 Mar 2026

Phillip

Everything was great except they only had 2 of 4 elevators operating and the waits for an elevator were very long

Family

10/10

Exceptional

29 Mar 2026

Autumn

Great location, and really good free breakfast to start your morning.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Angeline

The hotel gives very classic Chicago vibes; beautiful city and lake views and a stunning atrium and lobby. The breakfast was delicious and fresh! Just be sure to read all of the fine print and additional fees upon check-in. You are required to pay a mandatory $25 service fee which is deducted from your deposit at check out. They do offer a hotel credit towards dining or drinks, but if you don’t use it you lose it. Also of note they deducted our stay fees prior to check in and then the system automatically charged us again overnight prior to check out. I bank with a credit union so they immediately released the funds, but it would’ve been a nightmare trying to figure that out if they hadn’t as the hotel didn’t seem to concerned. I’ve heard to avoid this it’s best to use a credit card. Overall though it was a lovely stay.

Family_with_children

2/10

Poor

29 Mar 2026

Brittany

No & only one elevator work

10/10

Exceptional

28 Mar 2026

Walid

Good

4/10

Poor

28 Mar 2026

Mansa

The breakfast was ok, but one of the lady’s at the restaurant was profiling black folks by only asking black people for their breakfast coupons.

6/10

Pleasant

28 Mar 2026

Dalan

Breakfast overall was good and staff was very friendly.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Kelley

Great omelette station

Family_with_children

10/10

Exceptional

26 Mar 2026

steven

The breakfast was very good and staff were exceptionally friendly

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Sandra

I love staying here! Nice location and nice rooms.

Friends_and_family Friends

8/10

Excellent

25 Mar 2026

Patricia

I had a 6th floor corner suite with great amenities--2 TVs, nice sofa, table, chairs, fridge, microwave, coffee maker. The bed was in the corner part with nice windows. Everything was clean and in good working order. However, I was there on a weekend coinciding with spring break and the place was like a carnival with hundreds of families with lots and lots of kids. Two of the elevators were not working so I was lucky I could take the stairs from the 6th floor to the 5th (lobby level and atrium/food/drink area) and could then take a different elevator down to the street level. The place seemed a bit chaotic at peak (breakfast/happy hour) times. Staff were fine. Breakfast on weekends only starts at 7:30 and I was attending a conference whose sessions started at 8 so that was not ideal. But my main complaint was that the sound of elevators going up and down near my room (or under my room possibly from parking/ground level to 5th floor) was constant. Apart from that, the location is excellent, right across from Whole Foods and close to everything. The price and amenities were great but it was far noisier than I'd expected.

4/10

Poor

24 Mar 2026

PARIS

This hotel was dirty. The housekeepers never came to clean our room during our stay even after requesting multiple times. The staff was rude especially the cleaners and the bar hostesses. They did not have properly working elevators so I had to take stairs up to the thirteenth level, or wait in line for the elevator anywhere between 10-15 minutes anytime people wanted to use them because these was so much traffic due to non-working elevators.

8/10

Excellent

24 Mar 2026

Alexzandria

Our room did not have a kitchenette, however the fridge and microwave worked well. The staff was extremely friendly and the rooms were clean. However, the elevator situation, at least during thus stay was less than desirable. The wait times were between 25-40 minutes to get up to the room. The large volume of people could not be adequately accommodated with one set of working elevators that often skipped floors despite the button being pressed.

Family_with_children

8/10

Excellent

24 Mar 2026

Daniela

We liked our stay here, and it was very nice! The staff members were focused on giving us the best experience. Overall it was very good!

Family_with_children

6/10

Pleasant

24 Mar 2026

Allyson

The best part of this hotel was by far, the staff. Everyone we came in contact with was so friendly, polite, engaging, genuinely cared about their guests, and would often remember you from day to day. The rooms and amenities were nice and the breakfast was great and always fresh. The only complaint we had was regarding the elevators. There were 4 elevators; 2 of which were out of order (which we were told is pretty typical by another guest). At least once per day, one of the 2 functional elevators would be out of service. One elevator, left for the entire hotel meant full elevators on the way down, so lower floors could not join and, at times, 30-45 minute lines just to get on to the one functional one. The elevators were also typically dirty, with spilled food, sticky substances, etc. on the floors.

Friends_and_family Family

2/10

Poor

24 Mar 2026

Danae

The room was ok, although there were rust stains in

10/10

Exceptional

23 Mar 2026

Huri

Great Location… Friendly servicemen

Family

6/10

Pleasant

23 Mar 2026

Talia

This was ok for the price and the location right next to a conference I was attending but it kind of made me wish I spent a little more money for something nicer. Half of the elevators were out of order resulting in having to wait in line for elevators either direction, especially in the morning. The “destination fee” was pretty worthless to me as I did not want to eat at the hotel and had plans with people for meals. The room was decent but for some reason the pillows were tiny, maybe 12”x12” which just was not very comfortable. I left the do not disturb sign on my door my first day since I was only staying 2 nights and didn’t want house keeping but when I got back to my room they had been in my room, which I thought was strange.

Self

10/10

Exceptional

23 Mar 2026

George

Broken toilet. Was assured that it was “Fixed” 4 different times. Horrible experience to an overall decent vacation. Would have changed rooms had we not been assured each time that they found and resolved the issue.

Leisure Family_with_children

2/10

Poor

22 Mar 2026

Lindsay

Horrible stay at this Embassy Suites. 2 of their elevators were down for remodeling. Fine. But when one of the 2 working elevators broke, it was beyond frustrating. Wait times to take the elevator approached a half and hour at times. I had to trek up to the 13th floor twice and countless times down because the wait was so long. It took all day and part of the evening to get the elevator fixed. Then, guests kept spilling condiments in the elevator. This happened 3 times. 2 of the times, it was cleaned up quickly. The third time it was left over night and into the morning hours. In addition, you have to take 2 banks of elevators to get to your room. It was a major pain to take two separate elevators everytime you wanted to go outside. The location was great, that's the only good thing I can say aboit this hotel.

Family

10/10

Exceptional

22 Mar 2026

Jonathan

Even on one if the busiest weekends in Chicago (st pattys day) the hotel staff and management handled everything wonderfully! The pool was warm, breakfast was kept full despite the sea of people there. Would definitely stay again!

6/10

Pleasant

22 Mar 2026

Sallie

The room we had was apparently old it could use a new bathroom door. We had a stained towel folded the shower curtain and tub was old. The tub needs to be resurfaced. The elevator broken

10/10

Exceptional

22 Mar 2026

Karmella

Great location,an organized

Family_with_children

6/10

Pleasant

22 Mar 2026

Darran

I don't have pets and I didn't cook

Friends_and_family Family

2/10

Poor

22 Mar 2026

Moaath

Unclean, elevator down, extended waiting times…

Family_with_children

6/10

Pleasant

22 Mar 2026

Martha

The elevator was not working. From 4 elevators it was working just one which is unacceptable for the amount of floors (17) and the amount of rooms and guest they have. It was a long lines to use the elevator and long times of waiting.

Family_with_children

2/10

Poor

21 Mar 2026

Sibghat

Only one elevator for a massive building. U have to wait 20 minutes for elevator which is so full that you are forced to take stairs.

10/10

Exceptional

20 Mar 2026

Elizabeth

Rooms were spacious. Hotel was very clean and conveniently located in walking distance to top attractions in Chicago. Family friendly. Will definitely stay here again.

Family_with_children

10/10

Exceptional

20 Mar 2026

Heidi

Two of four elevators were out so made going up and down a lengthy process.. we had 2/6 days where we didn’t get a towel refresh as the housekeeper said she didn’t have any to offer. (Full house). Breakfast is the reason you stay here- it was excellent, didn’t run out and the made to order was fantastic! Pool was warm for the kids but could have used a hot-tub! Along with this- location, location, location was excellent for the St Patrick’s Day festivities. Lastly, we had to change rooms and with leaving a couple items behind- chargers and ice packs- don’t expect to get anything back- as soon as you’re out your supplies don’t exist anymore.

Family_with_children

10/10

Exceptional

19 Mar 2026

Tristino

Very accommodating, in a safe and fun part of chicago.

Friends

8/10

Excellent

18 Mar 2026

Mitch

The room was clean and had adequate room for my wife and i.

Partner

10/10

Exceptional

18 Mar 2026

Carlos

The hotel is always nice. And the staff are amazing.

Family_with_children

8/10

Excellent

17 Mar 2026

Jess

Staff was so friendly and accommodating. Only complaint was only one side of elevators were working.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Rapinder

Clean

Family_with_children

2/10

Poor

16 Mar 2026

Lyndsey

We stayed for two nights and our room was never cleaned. I was also never reimbursed the $211 security deposit that was supposed to be returned after checkout. I’m still waiting one month later.

Another major issue was that the elevators were broken during our stay. Because of this, we had to carry all of our luggage down seven flights of stairs when leaving, which was extremely inconvenient.

Due to this experience, I would not feel comfortable booking here again. I would be concerned about being charged and not being reimbursed, while also having difficulty reaching anyone for assistance.

Look forward to receiving my deposit from last months visit eventually.

10/10

Exceptional

16 Mar 2026

Leonardo

Clean room great staff

4/10

Poor

16 Mar 2026

William

Property was nice, but elevators were not maintained as a set of elevators were down which made it extremely difficult getting to our room and leaving our room as the hotel was booked due to St. Patrick's day.

8/10

Excellent

16 Mar 2026

matthew

Family_with_children

8/10

Excellent

15 Mar 2026

Ashley

We asked for an extra blanket 2 nights in a row and they had no extra blankets. One set of elevators was not working so we took the stairs to the 12th floor a lot. They came and cleaned our room and made the beds but didn’t give us clean towels the 1st night but then after the 2nd night we did get clean towels. Breakfast and happy hour are great.

8/10

Excellent

15 Mar 2026

denise

Clean room. Hotel room. No regular coffee just decaf. Breakfast included. Was good. Comp tickets for in hotel dining. Pet friendly but we didnt have a pet. Bellboy service excellent and happy about his job.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Gerald

Great spot

6/10

Pleasant

14 Mar 2026

Michael

Room was spacious but pretty dated. Bath tub had rust and door had exposed nails, seems from some poor patch work. VERY noisy room. I could here conversation from another room through the vents. Plumbing noises through the wall.

Great location a block from Chicago river. Shopping and restaurants all within walking distance. Mag mile within blocks.

Breakfast was very good. Ample buffet with good Seattle's Best coffee.