Embassy Suites by Hilton Chicago Downtown Magnific

United States , Chicago - IL
CHICAGO, 511 North Columbus Drive
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100 reviews shown

10/10

Exceptional

20 Mar 2026

Elizabeth

Rooms were spacious. Hotel was very clean and conveniently located in walking distance to top attractions in Chicago. Family friendly. Will definitely stay here again.

Family_with_children

10/10

Exceptional

20 Mar 2026

Heidi

Two of four elevators were out so made going up and down a lengthy process.. we had 2/6 days where we didn’t get a towel refresh as the housekeeper said she didn’t have any to offer. (Full house). Breakfast is the reason you stay here- it was excellent, didn’t run out and the made to order was fantastic! Pool was warm for the kids but could have used a hot-tub! Along with this- location, location, location was excellent for the St Patrick’s Day festivities. Lastly, we had to change rooms and with leaving a couple items behind- chargers and ice packs- don’t expect to get anything back- as soon as you’re out your supplies don’t exist anymore.

Family_with_children

10/10

Exceptional

19 Mar 2026

Tristino

Very accommodating, in a safe and fun part of chicago.

Friends

8/10

Excellent

18 Mar 2026

Mitch

The room was clean and had adequate room for my wife and i.

Partner

10/10

Exceptional

18 Mar 2026

Carlos

The hotel is always nice. And the staff are amazing.

Family_with_children

8/10

Excellent

17 Mar 2026

Jess

Staff was so friendly and accommodating. Only complaint was only one side of elevators were working.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Rapinder

Clean

Family_with_children

2/10

Poor

16 Mar 2026

Lyndsey

We stayed for two nights and our room was never cleaned. I was also never reimbursed the $211 security deposit that was supposed to be returned after checkout. I’m still waiting one month later.

Another major issue was that the elevators were broken during our stay. Because of this, we had to carry all of our luggage down seven flights of stairs when leaving, which was extremely inconvenient.

Due to this experience, I would not feel comfortable booking here again. I would be concerned about being charged and not being reimbursed, while also having difficulty reaching anyone for assistance.

Look forward to receiving my deposit from last months visit eventually.

10/10

Exceptional

16 Mar 2026

Leonardo

Clean room great staff

4/10

Poor

16 Mar 2026

William

Property was nice, but elevators were not maintained as a set of elevators were down which made it extremely difficult getting to our room and leaving our room as the hotel was booked due to St. Patrick's day.

8/10

Excellent

16 Mar 2026

matthew

Family_with_children

8/10

Excellent

15 Mar 2026

Ashley

We asked for an extra blanket 2 nights in a row and they had no extra blankets. One set of elevators was not working so we took the stairs to the 12th floor a lot. They came and cleaned our room and made the beds but didn’t give us clean towels the 1st night but then after the 2nd night we did get clean towels. Breakfast and happy hour are great.

8/10

Excellent

15 Mar 2026

denise

Clean room. Hotel room. No regular coffee just decaf. Breakfast included. Was good. Comp tickets for in hotel dining. Pet friendly but we didnt have a pet. Bellboy service excellent and happy about his job.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Gerald

Great spot

6/10

Pleasant

14 Mar 2026

Michael

Room was spacious but pretty dated. Bath tub had rust and door had exposed nails, seems from some poor patch work. VERY noisy room. I could here conversation from another room through the vents. Plumbing noises through the wall.

Great location a block from Chicago river. Shopping and restaurants all within walking distance. Mag mile within blocks.

Breakfast was very good. Ample buffet with good Seattle's Best coffee.

8/10

Excellent

10 Mar 2026

Savon

Good

8/10

Excellent

08 Mar 2026

haluk

All
Good.

Business

10/10

Exceptional

08 Mar 2026

Shannon

Every thing was in walking distance and the hotel is beautiful I will definitely be back

Family_with_children

6/10

Pleasant

08 Mar 2026

shubha

The fitness center was not working, long lines for breakfast, and even longer lines for elevators! Didn’t expect it from a 4 star hotel. The other elevators weren’t working hence the long lines.

Self

10/10

Exceptional

08 Mar 2026

Taylor

Clean

8/10

Excellent

07 Mar 2026

Chiffon

I pre-pay for my room several days before arrival only to be charged $100 holding fee twice a $29 fee and then turned around in $109 fee. After checking my account the next morning. I am unsure as to why all of the unauthorizedcharges have been placed on my card I paid for my parking through the app and I am not sure why I incurred all these charges.

Friends_and_family Family

4/10

Poor

07 Mar 2026

Mike

We have stayed on your property several times. We like the location and amenities. This trip we had issues. We had called ahead

8/10

Excellent

07 Mar 2026

Brian

Food wasn’t that great from the bar

Family_with_children

10/10

Exceptional

07 Mar 2026

DeAndre Joseph

Right in heart of downtown Chicago... everything is walking distance & the views we're amazing

Self

10/10

Exceptional

06 Mar 2026

Jessica

The hotel room was very clean, and was offered an upgrade once there. Was a great place to stay, with many attractions within minutes of walking. The complimentary breakfast was amazing, also received complimentary gift cards to use towards dinner or the hotel bar. Will definitely stay again !

Family_with_children

4/10

Poor

02 Mar 2026

Lori

The bed has long hairs left behind and they could not get the garage situation easy to exit or enter and never said the “drink cards” were for certain times just not a comfortable stay!

Family

4/10

Poor

02 Mar 2026

Donn

Homeless sleeping in the lobby. Can't turn off the heat at 80 degrees. Sink drips all night long.

8/10

Excellent

01 Mar 2026

Kanae

clean rooms

10/10

Exceptional

27 Feb 2026

Josef

Stephanie was so Fantastic she was very understanding made the check in process incredibly fast. I loved the location plenty of things to do bowling, movies, dinner, Navey Pier, etc. One of the best experiences every the room was Awesome!!!

Partner

10/10

Exceptional

26 Feb 2026

David

Customer service was great. There’s a great team working the front desk. Room was clean and held enough space for 4 adults and one child. Beds were really comfortable and slept great. Enjoyed the refreshments when we had time as well. Highly recommend staying there for a future visit.

Family_with_children

6/10

Pleasant

25 Feb 2026

michell

Unruly guests

Family_with_children

6/10

Pleasant

25 Feb 2026

Helio

The hotel has a nice building, in a great location, and the breakfast is fantastic!
However, I must point out that over the weekend the hotel became very busy. People were yelling and running in the hallways, the pool area had over 80 people with some playing a ball and jumping into the water in the middle of little kids (there was also a person in the water wearing clothes including shoes), people fighting for table during the breakfast, weed smell in the corridors, 10 minutes waiting for the elevators (two out of four were out)… I can’t think about another word besides chaos!
Not sure if it happens frequently or if it was a unique situation, but if it was not my wife I would have left right away!
Anyway, after Sunday checkout all the situation changed and our stay turned into a great experience, which I surely would give five stars!

Family_with_children

10/10

Exceptional

22 Feb 2026

Jason

The hotel was very clean and accommodating. The complementary breakfast was very good.

Family_with_children

2/10

Poor

22 Feb 2026

Tonisha

Elevator was broken, faucet wouldn’t cut off water dripped all night in the shower, there was plates of food in the halls from room service same plates from Friday until we checked out this morning I have photos, police activity on the scene didn’t feel save had my daughter, no one tries to help or assist with any of my issues it’s like they didn’t care and they charge all this money for fees all just to not give you your $200 hold back smh I willl NEVER book here again!

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Meggie

Everyone was very nice and it was super clean, but the pool was too cold and the elevators took forever. I believe half of them were closed due to renovation

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Benjamin

Clean room and friendly staff

Family_with_children

10/10

Exceptional

17 Feb 2026

Gary

Customer Service was excellent

Partner

4/10

Poor

16 Feb 2026

Krystal

They only had 1 set of elevators that worked. We waited 35 minutes for to get on at one point. The tub also had not been cleaned and it looked like it just may be time to replace it. When we checked in we saw a plate of food in the hallway. The plates were still there when we checked out the next day.

Leisure Partner

4/10

Poor

16 Feb 2026

Sokun

The noise was very bad. Guests in the room next to us did not go to bed till 2am. They were very loud, made the smoke alarm go off. Fighting, singing happy birthday at 1250am. Just inappropriate, we paid a lot to stay in the hotel, plus parking which was not included.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Dewey Edward

Nice clean rooms! Nice staff and very convenient to have food and drinks.

6/10

Pleasant

13 Feb 2026

William

Temperature controls were inoperative and the bathtub drain backed up so I had to stop the shower to let the water drain.

Leisure Family

10/10

Exceptional

10 Feb 2026

rajesh

Clean room, great location, good ambience, excellent breakfast.

Business

10/10

Exceptional

10 Feb 2026

Ryan

Great stay, parking is confusing though.

Leisure Family

8/10

Excellent

09 Feb 2026

Lori

The room was clean. The staff was helpful. The breakfast was excellent.

The weekend included a lot of families and parties. We ended up with a very loud party in the room next door. Two calls to security and the loud music and singing finally stopped around midnight. While security responded to our calls, this party missed the expectation of quiet time after 10:00 pm (I didn't call until 10:45).

During the day, the pool was used by lots of young children in flotation devices--it would be nice to have an hour or two of adult swim time.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Francesca

N/A

6/10

Pleasant

09 Feb 2026

Wendy

Without notification this hotel let me kno when I registered that they now add a $25 dollar convenience fee for things like internet and free drinks at the hotel. This was absurd. In addition a $65 dollar fee for self parking. Won’t do this again.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Gloria E

Only comment is that the dirty plates were left all day and night long outside the rooms. Not only on my room but in my floor.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Nate

Great!

10/10

Exceptional

05 Feb 2026

Rudy

Great stay

10/10

Exceptional

04 Feb 2026

Jonathan

Room was great, staff was awesome and very helpful.

Leisure Family_with_children

8/10

Excellent

03 Feb 2026

Laura

Kind staff, great location

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Keyanna

Everything was perfect

10/10

Exceptional

02 Feb 2026

silmara L

Was amazing

10/10

Exceptional

02 Feb 2026

Dane

Great stay

8/10

Excellent

01 Feb 2026

Zhiwen

Good service, clean, very roomy.

Leisure Family

10/10

Exceptional

01 Feb 2026

Zenia

Easy check in with friendly staff.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Andre

Great

10/10

Exceptional

30 Jan 2026

Dawn

Room was awesome! Clean and huge! The breakfast was delicious and the cooks were super nice and accomodating. I will be staying at Embassy Suites again. Thank you!

Business

8/10

Excellent

30 Jan 2026

Leslie

I would caution people looking at hotels to consider EVERY tax, fee, and service charge that affects the bottom line of cost. There are many great things about this hotel including its proximity to attractions in the Streeterville area of Chicago, such as Eataly, Bally's Casino, Winter's Jazz Club, AMC Theatres, shopping at the Mag Mile, etc. The included buffet breakfast is excellent. The nightly manager's reception is great for alcoholic drinks, but the snacks are very meager. The main reason that I gave 4 stars is that we were charged a daily $25 destination fee of which we were unaware until we checked in. We had to use it each day for premium internet ($20) or at one of the two onsite restaurants or you just lost the credit. This charge really should appear in their overall charges when you register for the room. To me, it's just another made-up fee. But I wish I would have known about it up-front so that I could compare apples to apples when comparing hotels.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Kyle

Don’t listen to any reviews saying the place wasn’t clean, was old, etc. We were fully satisfied with our stay. Room was huge and modern, hotel was clean and staff were friendly.

Leisure Family

4/10

Poor

26 Jan 2026

Marilyn

The room was dirty and raggedy.

Leisure Family_with_children

4/10

Poor

26 Jan 2026

Jason

One of the two elevators was down on a semi-busy weekend resulting in 10 minute waots

Leisure Family

8/10

Excellent

26 Jan 2026

Joan

Staff was excellent.
Elevators were down which caused long waits at the elevator so that was disappointing,

Leisure Family

6/10

Pleasant

25 Jan 2026

Nicholas

Only having half of the elevators functioning, meant long waits and lines.

4/10

Poor

25 Jan 2026

Luke

Room was dirty. Beds are very small and uncomfortable. So many different elevator rides from parking garage to room. Terrible breakfast, same food each day. Little variety.

Leisure Family

4/10

Poor

24 Jan 2026

Sade Latise

The room was cleaned. The issues that I had was maintenance on the water and sewerage during our stay. Plus told the water will be off between 10pm and 5am. What if I would like to take a shower during those times. Talk about inconvenience. Also, they required the customer to pay 25 dollars per day for either food and beverages or laundry services. Do not tell me how to spend my money at your establishment. I am very dis- satisfied and will not visit this hotel or any Embassy Suites anymore.

Business_and_leisure Family

8/10

Excellent

24 Jan 2026

Carly

This hotel was extremely family friendly, which was great! However, the waits for the elevators were constantly horrible. The pool was also smaller than the photo made it appear. It was too crowded with kids so we didn't use it. The sound in the rooms was overwhelming because you could hear elevators and people being loud all night straight through the walls and even on other floors. The pull out sofa bed was very uncomfortable but the regular beds were great! The room was pretty clean. The staff were kind and helpful. Breakfast was very gross, and options were limited even with a variety being available. Vegetarian/vegan options were very few, the scrambled eggs were watery and cold, the hashbrowns were mushy, and most of the food was very bland and unseasoned. I would say this hotel was more kid friendly than business friendly, but I suppose it could be both if the sound quality was improved because the rooms were spacious, beautiful, and comfortable. We were not told ahead of time to use the valet or how to park, so we parked in the parking garage, and walked our bags all the way around the outside of the hotel, taking a very scary elevator that shook horribly up to the lobby area. Next time I would absolutely use the valet and not have to walk around outside at night with suitcases. Overall would stay here again, but would probably bring ear plugs and eat elsewhere.

Leisure Family

10/10

Exceptional

23 Jan 2026

Victoria

Stayed for two nights. Room was clean and quiet! Staff very friendly

Leisure Self

10/10

Exceptional

23 Jan 2026

Arielle

Staff was great! Everyone was kind and professional despite a very busy time. They were able to accommodate an early check in for one of our two rooms which meant we could drop off all our bags, use the bathroom, and rest a bit before venturing out. The breakfast was also a great way to start our day.

Leisure Family

4/10

Poor

22 Jan 2026

jaime

Completely dissatisfied with my stay

10/10

Exceptional

21 Jan 2026

Shannon

We loved the made to order omelets!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Tiffany

We like the hotel, staff and accommodations were great, and it was exactly what we needed.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Danieshia

Staff was extremely helpful and accomendating

8/10

Excellent

19 Jan 2026

Amy

Very friendly staff

Leisure Family

10/10

Exceptional

19 Jan 2026

Heidi

Great location

10/10

Exceptional

18 Jan 2026

Jason

Love the embassy suites

Business_and_leisure

6/10

Pleasant

17 Jan 2026

Victoria

Initially the room appeared very nice but once we were settled my children found a sewing needle/pin laying on the carpet as they ran around. They were playing in the bed and bumped the headboard and tons of dust fell from the head board and the lamp that sat on the night stand. While asleep, I felt like something was crawling on me throughout the night. I had a sleepover for my daughter’s birthday I asked for extra towels blankets and pillows and I was given a hard time and or didn’t receive the items at all. The breakfast staff were extremely rude and carried nice nasty demeanors about themselves. It was a female chef whom specifically was very nasty towards my friend and I while ordering our omelettes I absolutely didn’t appreciate that. The only things I enjoyed about my stay were the pool, breakfast clean up staff specifically the black guys who I saw that belonged to the clean up crew, the bell hop gentlemen and check in staff were great, and the vouchers were a nice touch. My stay absolutely could’ve been better.

Friends_and_family Family

8/10

Excellent

17 Jan 2026

katrina

Room was clean and hotel is in a great spot. It was SO much bigger than we thought and we didn’t have to move our vehicle until we checked out. We’ll definitely stay here again. The staff were great and helpful as well.

Partner

10/10

Exceptional

17 Jan 2026

Andres

Thank

Business Family

8/10

Excellent

16 Jan 2026

Jesse

Location is fantastic for Downtown. Hotel was clean and bright. Loved the free happy hour drinks and snacks. Breakfast had something for everyone and the cook to order station was perfect for a picky eater. Rooms were spacious and clean. Overall a great stay and we would stay again.

Leisure

10/10

Exceptional

16 Jan 2026

Jessica

Staff was friendly, room was clean, convenient location

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Sarita

Yes

10/10

Exceptional

12 Jan 2026

Paulgens

Great

Partner

10/10

Exceptional

11 Jan 2026

Markiya

Absolutely an amazing experience!!!

Leisure Friends

10/10

Exceptional

11 Jan 2026

Rahsaan

The room was clean, the service was excellent, especially the made to order breakfast and buffet. I’ve stayed here before 3 years ago and it’s as great as I can remember.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

April

Enjoyed easy app check in and out friendly people everywhere from staff to guests. Beautiful view from our room and fun city location. Comfortable bed and hot shower!

Leisure Partner

10/10

Exceptional

11 Jan 2026

Charlisa

Prompt Service

Leisure Family_with_children

6/10

Pleasant

10 Jan 2026

Megan

The room was beautiful but absolutely freezing when we arrived. Turned on the heat and started getting ready for dinner it was taking a while to warm up but we could feel it was starting to work. Went to dinner. Came back to the room and it was still cold! The heat was set to 76! Staff said oh just let it warm up its freezing outside it might take a bit. I just laughed. That was a big issue I had otherwise it was fine.

Business_and_leisure Partner

2/10

Poor

10 Jan 2026

Inarra

The staff had a entire addituide and the last minute cth

8/10

Excellent

10 Jan 2026

Kiara

Hotel is beautiful an clean but bed in 1301 is super uncomfortable and made me and my wife’s back hurt a lot

Partner

10/10

Exceptional

10 Jan 2026

Johnathan

Easy, fast, and smooth. Thank you Mikayla

4/10

Poor

10 Jan 2026

Nick

Was over charged $180 in addition to what the reservation was made for. Nobody can provide me with an itemized bill showing what additional charges are for. Half of the elevators were not working and had to wait 10-15 minutes to get to my room. It was on the top floor I wasnt about to walkn17

10/10

Exceptional

09 Jan 2026

Yamil

its very well located. rooms as usual very confortable.

Leisure Family_with_children

4/10

Poor

07 Jan 2026

Marine

The room was not clean and when we have tried to use the third extra bed and opened it there where not clean at all and our son slept with us all 3 nights. Also the barista was super rude and we stayed one day for dinner at the hotel and that was the Christmas day, I ordered the food and the table was not clean, I asked her to send someone for cleaning from the table as she said that the food will be ready in 20 minutes and there were no other available tables for 3 of us at that time, she said oh someone is working and they will clean(but jo one cleaned the table for 30 minutes, when they brought the food). and I said if possible include that in our room experiences and decided not to leave tip for that time as usually I am leaving tip after someone serves me or the food is tasty or they are being nice and she asked “no tip hah” I said “yes for now” and she was turned away and was like “no tip and they want a clean table haha” and was very very rude, I would never keep such worker in my place. also no one cleaned the table and they brought our food after 30 minutes instead of 20 and only after that they removed the dirty dishes from the table. And she is not a server and not the food maker why she would act that rude with us I have no Idea.
1 more important thing in the rooms there were coffee machines and on the first day there were 2 decaf and 2 regular coffes(very tasty) on the next days they put coffees for the espresso machine not for the one which was in our room

Leisure Family

8/10

Excellent

07 Jan 2026

Shannon

Just very crowded. 15 minute wait for a drink. Even longer line in the morning for a fresh omelette. We did stay over a holiday.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Jeff

The free breakfast was great

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Jeffrey

Friendly helpful staff.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Georgeta

Clean , amazing views from room, fast internet. The only issue was the elevator delays. 1 out of 4 elevators working. Ling wait during New Years and packed elevator.

6/10

Pleasant

05 Jan 2026

Corey

Upon arrival, the lobby seemed clean and was beautifully decorated for the holidays. Unfortunately, my digital key was not working after checking in on the app, so I needed to stop at the front desk. Our family waited in line for 45 minutes. The staff member apologized for the wait and was friendly and helpful. Unfortunately, again, 2 of the 4 elevators were down for repair. This caused a long line and wait times, especially at check in and out, as well as breakfast. The breakfast buffet was included with our stay. The food was okay and options included muffins, toast and bagels, cereal, pancakes, scrambled eggs, hash browns and bacon as well as juices and coffee. It was rough on the morning we went as there was a group of ten children with 1 adult getting food. This held up the line and there were mass amounts of people standing waiting. This same group also was piling the food on their plates, one person filling drink cups for their entire party, cutting in line and spilling the contents of their plates and cups as they walked back to their table. I believe the staff could have handled this party differently

2/10

Poor

05 Jan 2026

Hyomi

Don't let hotel know you park at the parking lot which they suggest because this hotel charge extra more. Just pay yourself through the parking lot. Swimming pool water was sooooooooo cold. Can't go in the water. Elevator was broken. Check-in was so long. So slow.