Name: Embassy Suites by Hilton Chicago Downtown Magnific
Address: 511 North Columbus Drive, Chicago, 60611, US

Embassy Suites by Hilton Chicago Downtown Magnific

Chicago - IL · United States

511 North Columbus DriveView location

100 reviews shown

4/10

Poor

21 Jul 2026

Tania

I like the location

Family_with_children

4/10

Poor

21 Jul 2026

Karla

Our room was ready over two hours late from check-in. Outdated property - two elevators did not work. Elevator lines took over 15 - 20 minutes to get on. Beds were uncomfortable with half pillows. Please go back to king size pillows. Escalator's were broke down as well.

Partner

6/10

Pleasant

20 Jul 2026

Hope

The hotel location is great. The room was spacious in the bed was comfortable. We did have breakfast each morning and it was well prepared for a hotel breakfast. The facility is in need of upgrades and updates. They also need to find a better check-in process every day at check-in time. There was a line of people waiting. We waited about 45 minutes and there were only four people in front of us. It was not an option to check in on the app until she was already helping us. There is a $25/day resort fee for who knows what. They try to off set it by providing you with a coupon for things most will not use.

Partner

6/10

Pleasant

20 Jul 2026

Glen

Our bathroom was very rundown and needs some work. One bank of elevators were under construction, or at least that’s what they told us, so that was a huge delay every time we wanted to go anywhere.

The free breakfasts & Happy Hour drinks were nice, but quite crowded.

Family_with_children

10/10

Exceptional

20 Jul 2026

Hasnaa

Clean room
Wonderful breakfast

Family_with_children

10/10

Exceptional

20 Jul 2026

CHINU

Rooms were cleaned and the staffs were welcoming and helpful.

Partner

6/10

Pleasant

20 Jul 2026

Rodrigo

This hotel offers a great breakfast and is in an excellent location. My only complaint was the check-in process, which took about 10 minutes and felt slower than at most other hotels. Additionally, one of the elevators was out of service during my visit, making the lobby area quite chaotic.

Family_with_children

10/10

Exceptional

19 Jul 2026

Marivel

En un lugar muy bueno, todo estuvo excelente, el servicio, el desayuno y la vista, super recomendable para todos. 10/10

Family_with_children

8/10

Excellent

19 Jul 2026

Rajkumar

Overall, the experience was good except too much traffic noise during the night keeping you awake.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Rostom

Big fan of Embassy Suites for our family of 5. However, this time around multiple things went wrong--not sure if this is a symptom of the Chicago location or just bad luck for us.

Checkin was problematic due to what they claimed to be a glitch with Expedia booking 2 rooms instead of 1. Experienced a good 30 minutes of delay and stress there. In the room, the bathroom sink faucet was broken. At the end of the trip, had trouble finding a bellhop to give bags for storage. Had to page the bellhop in multiple ways, which caused me to lose my spot in line and lose some 20 minutes there. Coming back to retrieve the bags from storage was a similar story.

Would not recommend.

Family_with_children

8/10

Excellent

18 Jul 2026

erica

Family trip: we appreciated the location, the night time snacks/drinks and breakfast was so good.
Room carpet was older/sticky at 1 part, bathroom dated but clean and we appreciated the space for 5 people to have separate living room.
Pool is so small no point in using it for our boys, but we were there for the city sights, not the pool!

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Cyerra

Only two elevators was working and missing happy hour by eight minutes

8/10

Excellent

18 Jul 2026

Laura

Great location. But be prepared if you run hot the AC is not great and not controllable in the room!

Family

10/10

Exceptional

15 Jul 2026

Yadira

The amenities were the best with traveling with kids, breakfast, snacks, late night reception. This was perfect.

10/10

Exceptional

14 Jul 2026

Michael

Big nice room, great breakfast and lake view was outstanding

Family_with_children

10/10

Exceptional

14 Jul 2026

Marisha

Staff was friendly, hotel was clean and breakfast was great. Only thing they had one elevator working but otherwise it was a

10/10

Exceptional

13 Jul 2026

Cheryl

Breakfast was good

Family_with_children

10/10

Exceptional

13 Jul 2026

Ifeanyichukwu

Downtown is noisy but well connected to the city. The bathrooms at this hotel need upgrading, the pool is small for the guest capacity, everything else is great.

Family_with_children

4/10

Poor

13 Jul 2026

Suzy

Very disappointing stay, especially for nearly $400 per night.
The room was not properly cleaned—there were fake eyelashes and M&M’s on the floor. The couch was uncomfortable with cushions that constantly slid around, and the pull-out bed was extremely thin and unusable. The shower drained slowly, adding to the frustration.
Elevator issues made everything worse. Only half were working during the stay, and on our last day, the garage elevators were completely out. We were forced to drag our luggage up four levels of the parking ramp—completely unacceptable.
On top of that, the extra fees are outrageous: $65/day for parking and a mandatory $25/day destination fee. The food was equally bad—powdered eggs, dry French toast, and “happy hour” snacks were stale cheese, dried fruit and dates.
Overall, overpriced and poorly maintained. Would not stay again.

Friends

10/10

Exceptional

13 Jul 2026

Gordon

IT WAS A GREAT EXPERIENCE

Family

8/10

Excellent

13 Jul 2026

Kristiana

The hotel was nice and had a great location. The breakfast was okay, eggs needed to cook longer but it was okay. The dinner drinks were great and so was the smash burger.

Family_with_children

10/10

Exceptional

12 Jul 2026

Michelle

Excellent location for exploring Chicago. Very nice atmosphere. Very family friendly. Generous breakfasts. If afraid of heights suggest asking for a room on lower floors.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Steven

Excessive hiding charges. Unorganized setting and everything seems clumsy.

Family_with_children

8/10

Excellent

12 Jul 2026

Amy

Staff was great and very polite and helpful. Property is dated. Rooms, particularly bathroom was super dated.

Family

8/10

Excellent

11 Jul 2026

Raven Sun

The $25 a night mandatory
Sales tax was a surprise. The concierge in the front desk is amazing. They do give you coupons $25 vouchers for meal and two drinks per day. It’s tricky with the sightseeing schedule.

Family_with_children

4/10

Poor

11 Jul 2026

Jennifer

The location is prime, that’s a plus when you have kids for walking to shop or eat. What was disappointing was its summer and very busy and the elevators were broke. We waited 20-30 minutes to get up or down from our room. The room was not clean. The “vouchers” were a joke. My husband went to get his “complimentary” drink and the bar tender was rude and charged our room. Will not be returning! Just disappointing.

Family_with_children

10/10

Exceptional

11 Jul 2026

Justin

I didn't like the $25 usage fee added to my room daily, but the restaurant and especially breakfast was great

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Ganeshwarnauth

Clean and feels welcoming

Family_with_children

8/10

Excellent

10 Jul 2026

Sanjeev

Food is great.

Family_with_children

10/10

Exceptional

10 Jul 2026

Jordan

Loved my stay

Partner

10/10

Exceptional

09 Jul 2026

Ahmed

Clean room, great staff and breakfast.

Family_with_children

10/10

Exceptional

09 Jul 2026

Veronica

I like where it is located; it is near everything I wanted to go to, all within walking distance. Breakfast is also good. I never got to try the bar; I had no time to go as we were very exhausted from the whole day out. My kids enjoyed our stay in this hotel, and I got a nice view. We got to witness the fireworks that we were supposed to watch personally at Navy Pier, but my husband got a headache so we headed back to the hotel. Surprisingly, we still watched the fireworks from the hotel. Staff are very accommodating, always with a smile on their faces. We will surely be back.

Family_with_children

4/10

Poor

09 Jul 2026

Raafat

The building has two elevators serving 17 floors, long waiting lines every time you want to leave the hotel and when you come back!
Food quality was below average.

6/10

Pleasant

09 Jul 2026

Khurram

The property was decently maintained. The lobby and dinning area were clean and inviting. The pool was small but clean with enough towels available for all guests. The breakfast was fresh and had enough options for both adults and kids. The room was clean and the bedding smelled fresh. The bathroom was a disappointment as the bathtub and shower head both had rust on them. Looks like they’ve tried to just paint over the bathtub and it still was rusting through.

Family_with_children

10/10

Exceptional

08 Jul 2026

Diana

Necesitaba más limpieza y el staff fuera más amable

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Kevin

Room was clean and great size. Complimentary snack basket was there. There are 4 elevators split into 2 groups next to each other and one of the group of 2 was completely out of service. So only 1/2 (2) of the available elevators could be used. The Complimentary breakfast was amazing with eggs cooked to order by a chef and a large buffet with a lot of selections. Great hotel and a great location.

Family_with_children

10/10

Exceptional

08 Jul 2026

ernesta

Staff were very helpful and welcoming.
Breakfast was great. Perfect location and family friendly.

Family_with_children

10/10

Exceptional

07 Jul 2026

Antonio

Everything was perfect; the breakfast was delicious, and the room was perfect—large and spacious, with a very nice view.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

ISAAC

6/10

Pleasant

06 Jul 2026

Kallyn

Overall our stay was fine. The rooms were clean. When I texted the staff the answered quickly. Unfortunately 2 of the 4 elevators were \"getting repaired\" during our 5-day trip, but I never saw anyone working on them. Those things happen, but some sort of compensation would have been nice as it took forever to get an elevator. We did use the stairs often, but 15th floor is no joke.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Shanara

Great stay at the Embassy Suites as expected

10/10

Exceptional

06 Jul 2026

Sean

elevators down and had to walk stairs entire stay. Breakfast is a nightmare with so many people

8/10

Excellent

06 Jul 2026

Cestra

Great location for exploring Chicago.

Family

10/10

Exceptional

06 Jul 2026

Fatoumata

Clean room

Family_with_children

8/10

Excellent

05 Jul 2026

Curtis

Pros:
Great for families
Hot breakfast was really good
The atmosphere was nice
Great location & walkable area
Beautiful views from the room
Helpful & friendly staff
Both the Korean BBQ wings & cheese curds were delicious

Cons:
Found a clipped nail in pull out couch
Water pressure for the shower was low
Pool could've been a bit more clean

Family_with_children

6/10

Pleasant

05 Jul 2026

Philip

Very family friendly. Rooms a bit worn. Elevator very slow due to 1 elevator broken. At times 5 minutes plus to wait for elevator.

Partner

4/10

Poor

05 Jul 2026

Lyndon

The room was clean. My problem was the bathroom. There were rust spots on the bathtub and frayed towels. The mirror looked like it was melting from the inside.That is inconceivable at a 4 star hotel. The room coffee cup lids were the wrong size for the cups provided. The staff were nice just not enough of them. The bar and breakfast buffet both had long lines. The made too order breakfast had people skipping the line and only 2 people manning it. I could look past a lot of those problems if there was not a 15 min elevator wait every single time I wanted to use it. The stairs were the only option which is insane. At times there were over 20 people in line at the elevator and when it opened it was already full. I will never ever return.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Nina

We likes

10/10

Exceptional

04 Jul 2026

Sreekar

Breakfast is excellent, location is great. Complimentary drinks in the evening is the best part. The entire vibe of the hotel is good. Next to hotel there is Whole Foods, AMC, Walgreens, Target. Nice walking path to Michigan Ave.

Family_with_children

8/10

Excellent

03 Jul 2026

Alida

Good location and decent breakfast

Family_with_children

10/10

Exceptional

03 Jul 2026

kenneth

Great location.. Excellent amenities like parking and breakfast. Wonderful staff. Highly recommend.

Family

10/10

Exceptional

03 Jul 2026

Justin

Very accommodating for our big family. The children had a wonderful time and because of the location, we hardly had to leave far from our suite. The breakfast was delicious too. Would stay again.

Family_with_children

6/10

Pleasant

03 Jul 2026

Jacqueline

The place looks like a prison because the colors are like taupe throughout the whole building and the way it structured it just looks like prison. Not that I’ve been in a prison, but I can imagine. The rooms are large and nice, but the phone service did not work and when you use the microwave, make sure you unlock the door there’s a little picture of a lock on the microwave so you can unlock the door to get your food out. the bedding was good comfortable. You get credit when you get there because they’re gonna charge you anyway some fees for Chicago and you can use those credits towards a drink in the evening. Basic drinks nothing you know good but it’ll get you bye and you can also use it at the café. They have breakfast. It’s the same every day, but it was enough to get you started on your day. The elevator they only have one elevator and they say that the other one is temporarily not working, but it has been working for years. Well, there’s a lot of wait time for elevator. Also, maintenance was working on the room next to us banging on the pipes at about 7:30 in the morning. And the way that the building is structured all you can hear is every echo of everybody down on the bottom floor in the lobby and eating area. So if you’re just looking for comfort to sleep, it’s great if you’re looking for aesthetics and other comforts and average.

Friends

6/10

Pleasant

02 Jul 2026

Connie

Our family used 2 rooms. Both rooms needed updated bathrooms. There was rust around the bathtub faucets and the silver in the mirrors was significantly peeling. Only 2 of the 4 elevators were working but we did receive advance notices about that. The buffet breakfast is very nice. The property was clean.

Family_with_children

10/10

Exceptional

02 Jul 2026

Krishna Tanga

Clean rooms, Nice sitting area with breakfast options. Overall its a great experience.

Family_with_children

10/10

Exceptional

02 Jul 2026

Loralee

Loved the room set up

6/10

Pleasant

01 Jul 2026

Leila

I didn't like the mandatory food and drink. We paid for that and the staff told us we have $25 credit each day but they still charged us for food and also the internet disconnected and we had to pay again for Internet. Food was not good but rooms was very nice and clean.

Family_with_children

10/10

Exceptional

30 Jun 2026

juan

Came back to a clean and tidy room every day. Breakfast was good too. Optimal spot in the city.

8/10

Excellent

29 Jun 2026

Sharon

Very helpful staff.

Family

8/10

Excellent

29 Jun 2026

Melanie

The pool was not very clean.

Family_with_children

10/10

Exceptional

28 Jun 2026

Michele

The only complaint that I had was that the elevators were not fully working. They only had one set working and it was a full weekend with volleyball and soccer, and we had to wait a long time for the elevators.

Family_with_children

4/10

Poor

27 Jun 2026

Oluwaseun

The room that we got was very rundown for a premium suite. When we asked the front desk about the condition of the room, we were told that it was normal and all of the rooms were like that. On the second evening, we were locked out of room and security came to let us in saying that it was a glitch with the door. On our last day, security woke us up (two adults, two toddlers, and a 7 year old) by banging on the door saying the front desk sent them up there to request we go to the front desk. They accused us of ignoring their phone calls. We said okay, then security came back saying we didn’t give them card information for incidentals. Upon check-in, we were not asked to leave card information for incidentals and it was not mentioned any other day during our stay so it was very off putting sending security to bang on the door like we were doing something illegal. Overall, we would never stay there again. The room was in terrible condition and when we first arrived, there was a musty room smell. We were told nothing could be done about it and for the sake of the kids, we made it work. If you have another option in mind, I would suggest you take it. Especially if you have kids! They deserve a clean and stable environment for the money being spent.

Family_with_children

10/10

Exceptional

27 Jun 2026

Michelle

Great stay, loved the room and amenities. Perfect location

Partner

8/10

Excellent

27 Jun 2026

wayne

Please dont book a room you can't commit to. Thats the whole point of choosing the type of room.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Araceli

The location of the property and the staff were excellent. There was only one elevator working and took a long time to get up or down with everyone trying to use it. The room itself was old, the couch had a big rip and the shower tub had a big stain and the faucet was barely working.

Family_with_children

10/10

Exceptional

25 Jun 2026

Sara E

Very nice staff! The free made to order breakfast was great and very nice with kids

Family_with_children

10/10

Exceptional

25 Jun 2026

Balakrishna

Clean room and good breakfast options

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Karen

Poor housekeeping. Rooms were dingy. Food was sub par. Staff was not helpful and kind of snarky.

Partner

8/10

Excellent

22 Jun 2026

Ashley

Staff were wonderful and quick to help. When we checked in Abraham was so helpful! From a long drive and the chaos of getting into the city, he helped ensure that I got checked in properly and explain the parking situation and daily vouchers!

Family_with_children

10/10

Exceptional

22 Jun 2026

Carl

I had a great stay with no major complaints. I love their free breakfast and Happy Hour! My only issue was that my room was not cleaned one day morning. I attribute this to a language misunderstanding between the Housekeeping and myself. The room was eventually cleaned at about 6pm. I would definitely stay again!

10/10

Exceptional

22 Jun 2026

Yvonne

My grandchildren and I enjoyed our stay at Embassy Suites Magnificent Mile.

Family_with_children

8/10

Excellent

20 Jun 2026

Nimian Nayeli

It was a nice place if you want to be closer to downtown, otherwise I would suggest staying closer to the place where you’re going to be, because transportation is a bit complicated and expensive

8/10

Excellent

20 Jun 2026

Rosalind

There were two elevators down and it may it extremely difficult to go from the lobby to our room.

Family

8/10

Excellent

20 Jun 2026

Nancy A

Two of the hotel's 4 elevators were being worked on during my entire 4-day stay over an extremely busy summer weekend, meaning long lines just to get up to or down from your room. I was on the 13th floor and wound up walking down half the time, passing people who were walking up the stairs to their rooms. Otherwise, the room was nice, with a nice view.

Self

10/10

Exceptional

20 Jun 2026

Elisa

The staff was friendly and helpful. Check in and out was easy and our room was perfect.

Family_with_children

8/10

Excellent

19 Jun 2026

Tamas

Great location. Great for families

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Joseph

I was a little disappointed by my stay, given my past stays at this hotel. 1) There was an added $25.00 charge that I found a little dubious- it could be applied towards food purchases at 511 North or Monarch. However, open hours were inconvenient as they should have at least started by 11:00. 2) I understand that the one set of elevators was being \"worked on;\" however, any actual work was very limited and clearly not a priority. Given the size of the hotel, that is unacceptable. 3) There were several days in a row that dishes were left in the hallway (by other guests) and not picked up for over 24 hrs.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Gabriela

Staff at front not too helpful

Family

10/10

Exceptional

18 Jun 2026

jiakun

地理位置十分优越服务员们很热情

Friends

6/10

Pleasant

18 Jun 2026

Edith

I was not expecting to pay extra for parking once arrived. The person who checked me in was not professional did not know how to explain things to me. I had to ask multiple times to understand what he was trying to say. The guy at the bar was also rude when I asked about the complementary drinks and food as if he was frustrated. Two of the elevators were not working long times to use the elevators.

Family_with_children

10/10

Exceptional

18 Jun 2026

Nancy

The hotel atrium is impressive. The room worked out well for me and my famliy. Breakfast was awesome and plentiful with chiefs making it the way you like. Staff we ran into were friendly and helpful. Only downfall elevators were having issues.

Family_with_children

6/10

Pleasant

17 Jun 2026

Tionne

Nice for a simple weekend get-away. The staff were nice. They charge a lot of extra expenses such as $100/daily incidental fee, $25 breakfast, and expensive drinks. It’s not a deal breaker but I’d rather spend money at surrounding restaurants than on the basics at this hotel. It’s not a far walk from Navy Pier but in general Chicago will require a lot of walking. The bell-man was extremely polite and helpful-I didn’t catch his name but he was greatly appreciated. Overall, the hotel was intended to sleep and bathe so it got the job done.

Friends

10/10

Exceptional

17 Jun 2026

Timothy

Major factor that we always deal with is the plumbing at hotels where we end up taking a shower that turns into a bath due to slow draining drains right! Well that was not the case at this location, drains drained well! Would like to see a better choice of furniture, maybe an office chair versus the sitting chairs that they had which was not conducive to getting work done.

Self

10/10

Exceptional

16 Jun 2026

Angela

The hotel was very conveniently located. Staff was very friendly. Loved the restaurant on site. Rooms were awesome with the separate sitting area.

Family_with_children

10/10

Exceptional

16 Jun 2026

Abraham

Very nice

8/10

Excellent

16 Jun 2026

Trina

I reserved a specific multi-bed room (one king, one queen, and one twin) via Expedia, but when I arrived to check in, the hotel informed me that this room type was unavailable and instead provided a two-bed room. As I was pressed for time, I had to accept the substitute without further escalation. Additionally, the check-in process was unreasonably slow; we spent over an hour in line with only five parties ahead of us. To the hotel's credit, the property is lovely, and I appreciated the free breakfast, evening reception, and the beautiful view from my 11th-floor room.

Friends

10/10

Exceptional

16 Jun 2026

Anitra

Enjoyed my stay! Will stay again!

10/10

Exceptional

15 Jun 2026

Mark

It was a very good place to stay with a family. My daughter enjoyed the little indoor pool. It is close to Navy Pier, restaurants, bowling, movie theater, River Walk and shopping. It is a 15 minute or so walk to the recliner. Also love that there ate 2 beds amd a sofa bed...not an option many of the nesrby hotels offered. All and all a very pleasant stay.

Family_with_children

8/10

Excellent

14 Jun 2026

Suraj

Convenient place and good for families. Breakfast was excellent. Two of the four elevators were down the two days we were there which was a huge inconvenience. The self parking garage is not just for the hotel but for the whole block. Make sure you pay for parking through the hotel and confirm with the hotel staff that it is in the garage managements system as well.
The hotel staff were nice and responsive. Would go there again.

Family_with_children

6/10

Pleasant

14 Jun 2026

Melanie

Overall, we enjoyed our stay, but there were a couple of disappointing issues. The pull-out couch mattress was extremely uncomfortable and honestly not suitable for sleeping. It made it difficult for part of our family to rest comfortably during our trip.

I also do not feel guests should be charged the $25 resort fee on the day of checkout, especially since many amenities can no longer realistically be used once guests are preparing to leave. That policy felt unnecessary and left a negative impression at the end of our stay.

The hotel itself had positives, but improvements to the pull-out couch accommodations and reconsideration of the checkout-day resort fee would make a big difference in the guest experience.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Jennifer

We have stayed here at least 3 times before. They have added a daily $25 destination fee. While you can get up to $25 back in food at the bar, the food isn’t available until 3;00. It would be great to have availability at noon. There are only 2 currently working elevators which became quite time consuming. They should be working a lot more to get the other 2 fixed. Breakfast is good as usual. Location and parking garage are great.

Partner

10/10

Exceptional

13 Jun 2026

Patricia

The view was great. The beds were very comfortable.

10/10

Exceptional

10 Jun 2026

Linda

Excellent breakfast. Omelets made to order.

Partner

10/10

Exceptional

09 Jun 2026

Armando

Amazing

Family_with_children

10/10

Exceptional

09 Jun 2026

holly

Everything was very clean and well kept.
The buffet for breakfast was awesome!!
It was a great way to start our day.
The hotel was in a wonderful location, close to the pier close to the shops everything in walking distance.
We loved our stay, enjoyed the city immensely.
We will be back… and stay at the embassy again!!

Family

10/10

Exceptional

08 Jun 2026

Judith

Everything was fantastic food, happy hour, check in staff and bag holding staff. Housekeeping was good but they need to really clean shower tile

Partner

2/10

Poor

07 Jun 2026

Loretta

The shower control was loose so either as hot it can be or cold water no warm staff was told about it friday morning did not fix as of us leaving today which is Sunday. Multiple elevator issues. Buffet wss not good as usual. We like to stay st embassy when we can, but this by far my wosrt experience

Partner

6/10

Pleasant

06 Jun 2026

gualthera

The elevators were broken and took a very long time to get around for the price and we were not told

8/10

Excellent

05 Jun 2026

Sheryl

Over all it was a pleasant stay. My only complaint was I reported the Kerig wasn't working and they said they would replace it however they never did. There were not many options on their menu for us who have celiac. The woman taking omlet orders was very kind and they were delicious and amazingly quick.

Business

8/10

Excellent

04 Jun 2026

Vijay

Everything was good, food, staff, cleaning service. Except the Bed convertible Sofa was dirty under the cushions need some cleaning.

Family_with_children