Name: Holiday Inn Express Chicago - Magnificent Mile IHG
Address: 640 N. Wabash Avenue, Chicago, 60611, US

6/10

Pleasant

20 Jul 2026

Crystal

Room was too small for me and had no counter space in the bathroom. The lighting in the bathroom was way too dim for my make up routine.I won't stay there again because I need more space and lighting for my needs. Yes, I used the extra light button in the mirror but it wasn't good enough for my skin tone. Otherwise it is nice enough for a short stay if those are NOT your concerns.

Self

8/10

Excellent

20 Jul 2026

kelly

Positives first - great location! And the front desk staff was very friendly and helpful. My husband was a big fan of the included breakfast. Room for improvement - room was tiny as were the elevators which some times took a long time. But we know its a historic hotel and thats just part of the \"charm\". Just letting others know.

Partner

2/10

Poor

19 Jul 2026

Danielle

The bed squeaked every time you moved, so when I moved everyone else knew about it. The floor was sticky, the windows weren’t very sound proof so it felt like the windows were open with how loud the noise was. Rooms are small which I didn’t think I’d mind but with 4 people it was too small. Had to take turns trying to get around in the room as the aisle between the bed and the bathroom was narrow. This room is perfect for a single or couple who plans to spend little time at the hotel. Breakfast was good, and the location was great as it was walkable to the attractions.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Fred

The receptionist was an excellent help in getting the room that was very nice for us. We appreciate her professionalism & friendliness.

10/10

Exceptional

18 Jul 2026

Jennifer

Great location! Close to everything!

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Mindy

Wonderful place, friendly staff, enjoyed our stay!

Family

4/10

Poor

16 Jul 2026

Stewart Dwayne

I was in a room that had a queen size bed. The bed didn’t really fit in the room. The pictures online had a desk against the wall with the chair. The bed was so big that you couldn’t walk between the front of it to get to the other side of the room only a few inches. When I checked in the girl at the desk asked me for my credit card, but didn’t tell me what it was for and then handed me my room key. She said nothing about the floor or the room number or where the elevator was and didn’t even say anything. My daughter and me stayed for four days and came in and out the front door many times. The doorman laid on the door looking at his phone and usually when we came through he was speaking to a housekeeper or another associate and we had to try to get around them blocking the door. Three ladies came in one day when I was there when we were leaving, and they had big bags and had to get up the stairs. He mumbled under his breath something about if they needed hand so quietly they would’ve never heard him then looked the other way as they struggled at the stairs. The third day I was there someone arrived that was handicapped, and I ended up getting his bag and carrying it up the stairs for him, no one was around. In the four days I was there. There was one gentleman who made eye contact with me and seemed very nice, but I really only saw him once I believe his name was Jacob.

6/10

Pleasant

15 Jul 2026

DoorDash

There wasn't any amenities or should I say we didn't use any...

Partner

10/10

Exceptional

14 Jul 2026

Scott

Exceptional staff. Great location. Wonderful experience and the breakfast attendants are among the best.

8/10

Excellent

13 Jul 2026

Samantha

Everything was fine except the super annoying noise that the air conditioner was making and it was really disturbing

Self

10/10

Exceptional

13 Jul 2026

Kasey

The staff was great!

Partner

6/10

Pleasant

12 Jul 2026

Tyson

The staff is very attentive and helpful. The room was SO small and the tub (tub/shower) didn’t drain very well. Breakfast was good but so busy so if you didn’t get there before 8, you had to wait or lucked out on some items.

Partner

6/10

Pleasant

11 Jul 2026

Janet L

This hotel was clean and the beds were comfy, not a lot of room in the rooms for luggage at all, really a hotel for business travelers not really family friendly.

Partner

6/10

Pleasant

11 Jul 2026

Kevin

Location is great and staff are very friendly! Downsides are the size of rooms (they are upfront about it), lack of appropriate seating for breakfast, and only 2 elevators for a 16 story building!

Partner

4/10

Poor

10 Jul 2026

Janice

We had a one bed room and it was to small for a king size bed and to grown adults we literally had to squeeze pass the wall and the bed to get to the bathroom there was no storage for our items no view of the city or nothing ..only good thing about the room was the water pressure coming out the shower....

Partner

10/10

Exceptional

09 Jul 2026

Mark

The rooms were absolutely sparkling. The front desk employees and the housekeeping employees were above and beyond! Great breakfast choices and constant attention to a full choice were greatly appreciated.

Family

8/10

Excellent

09 Jul 2026

Jorge

Excelente

Self

8/10

Excellent

08 Jul 2026

Wilton Yves

FRIENDLY STAFFS, CLEAN ROOM. I LOVE THE BREAKFAST FOOD AND THE NEAR PARKING.

Family

10/10

Exceptional

07 Jul 2026

FRED

Breakfast great!

Partner

10/10

Exceptional

06 Jul 2026

Alice

Rooms are small but very clean and comfortable. Helpful staff, good free breakfast, parking garage next door. Convenient location. Affordable.

Partner

2/10

Poor

05 Jul 2026

monty

Very dirty...smells bad..disgusting hotel.

Self

10/10

Exceptional

05 Jul 2026

Artisha

Enjoyed the stay n breakfast

Friends

10/10

Exceptional

05 Jul 2026

Maria

Everything was great!!!

Family

10/10

Exceptional

05 Jul 2026

Elisa

Spotless
Appreciate the several USB charge points
Great location
Coffee and water in the lobby area made a great addition to the stay.

Self

8/10

Excellent

05 Jul 2026

Teresa

The room was much smaller than expected.

8/10

Excellent

04 Jul 2026

Maria

Great room in the downtown Chicago close to everything. You will hear the noice of the city and emergency vehicles. Bed was comfortable and there was a comfortable sofa in the room we had. We were in an ADA accessible room that was not all the ADA friendly. They had a button to open the door and safety bars in the bathroom, but it is a bath tub and no shower seat. The bathroom door opened in so it makes it hard to get a wheelchair or walker in the bathroom and then shut the door. Over all a good hotel but they need a person that understands ADA requirements to review there accessible rooms.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2026

Dylan

Was a good stay. Good location for exploring.

Friends

8/10

Excellent

03 Jul 2026

Jodi

We booked a standard double through Expedia. We got a corner room with no closet and no refrigerator (which other rooms had). Property was great but room/bathroom was small. Very noisy slamming room doors.

Partner

8/10

Excellent

03 Jul 2026

Kristina

Only complaint, room was VERY small. Really grateful for the option to have them hold our luggage before check in and after check out. Staff were very professional and kind. Location is great to walk out the door and turn any direction and be close to everything! Magnificent Mile, Beach, Navy Pier. Definitely a convenient place to stay, but VERY small room.

Family_with_children

6/10

Pleasant

02 Jul 2026

Arlene

Great location. Rooms are very small. No chair even to sit on and very little drawer space. Coffee pot, but no plug near it. Comfortable beds,

Friends

10/10

Exceptional

02 Jul 2026

Deanna

The hotel was clean and close to everything. Lots of breakfast options. The staff was very friendly and knowledgeable.

My only issue was the rooms are small.

Self

10/10

Exceptional

02 Jul 2026

Devon

Staff was friendly and helpful with suggestions and needs, the room was small but clean and had everything you need to rest after a day of exploring. The continental breakfast was a fantastic way to start the day, and the location made it easy to get to many sights.

Partner

10/10

Exceptional

02 Jul 2026

greg

Good location close trains and Ballys casino

Self

4/10

Poor

01 Jul 2026

Samar

The staff was very helpful and accommodating but the hotel room didn’t have a personal mini fridge to store our leftover food and hot/warm water took long for it come in the sink.
Also when showering the shower handle broke off and the water didn’t drain fast enough in the tub bath. Overall it was a discouraging experience at the hotel room we had.

Family

10/10

Exceptional

01 Jul 2026

Jason Perdue

Excellent

Partner

10/10

Exceptional

30 Jun 2026

Johan

the cleaning ladies were very nice, helpful & kind.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Amy

Hotel is in a great area. The room was the smallest I have EVER stayed in…tiny. I guess I didn’t read when making reservations.

Partner

8/10

Excellent

29 Jun 2026

Tangela

It was at very convenient location to the Riverwalk, millennium Park, the navy pier, etc.. The rooms are smaller that I am used too. The breakfast was good, the staff was helpful and I was able to check in a little early. I liked the fact that I could drop off my luggage before checking in to check out the area and get some good food. The TV kept losing signal while watching, was moved to a different room a few door down.

Partner

10/10

Exceptional

29 Jun 2026

Leah

Employees were unreal great. Breakfast was good, I guess I didn't realize we got breakfast, as most hotels in the area only have breakfast for an additional charge. No refrigerator in room as it is very small for 2, but we had an item that needed chilled and the front desk put it in a fridge for us. The room and bathroom were very clean, the bed was noisy every time you moved and the heat/ air unit was pretty loud. We got used to it. The location was great and they gave you 2 options for parking which was nice. I know the area and check in and luggage drop off is a pain, but there was no \"help\" with the bags. You unload your bags, take them to the desk, then move your car to parking, then come back to collect your bags on your way to the room. I am used to someone grabbing my bags and taking them in and technically there is a doorman but he only opened the door. Danger coming back to the parking in the evening. We came back about 6pm on a Saturday and we got the last parking spot in the deck and it was already paid for. Not sure what would happen if it was full when we tried to park.

Partner

6/10

Pleasant

28 Jun 2026

Tonya Shari Cooper

Location was good. Clean but bathrooms a little outdated

Friends

8/10

Excellent

27 Jun 2026

Jeremie

The a/c in our room sounded like it was as old as the hotel itself (1925).

Family

6/10

Pleasant

27 Jun 2026

Libin

The location was great for our visit. The room was among the smallest we have ever had, but given the fact that it is located in Chicago downtown, it is less surprising to us. The biggest issue for our visit was the noise coming from the street as the sound insulation from windows seemed to be nonexistent.

Family_with_children

10/10

Exceptional

27 Jun 2026

Mack

This was our first stay at the Holiday Inn Express - Magnificent Mile and it did not disappoint! The property was extremely clean, the staff was incredibly helpful and the breakfast was excellent! My room is nice and clean and spacious enough and had all the amenities we needed anytime I had a question for the front desk, they were more than accommodating, sometimes even showing us where things were rather than just telling us. The only issue we have was a couple of the l out on the TV saying there was no signal, but then they would come back shortly after that. We found that happened mostly on Fox News Channel. However, we can't say enough good things about this particular property. Thank you so much!

Partner

10/10

Exceptional

25 Jun 2026

Laushanda

The property was very clean and the staff were extremely helpful and nice.

Partner

10/10

Exceptional

24 Jun 2026

Donna

More breakfast choices
Rooms are small

Family

10/10

Exceptional

24 Jun 2026

Jodi

Nice property, the staff was great. They weee very friendly and helpful

Family_with_children

8/10

Excellent

23 Jun 2026

Kathleen Jean

Rooms very small. Breakfast was ok.

Family

10/10

Exceptional

22 Jun 2026

Matthew

It’s a really nice property in a really great and convenient location. You are walkable to almost anything in the city - Cloud Gate, Shopping, Riverwalk, etc.

It does have a couple of shortcomings just because it is a renovated version of a very old hotel. Bathrooms are very small - especially toilets. Water pressure is inconsistent. And it came take a while to get down the elevator from high floors.

Overall the staff more than make up for any shortcomings as they were really exceptional. Would definitely stay again.

Family_with_children

10/10

Exceptional

22 Jun 2026

Megan

Close to a lot of things

Self

10/10

Exceptional

20 Jun 2026

Brad

Great downtown location. Many things to do. Hotel is very clean with friendly staff. And breakfast has large selections.

Self

10/10

Exceptional

20 Jun 2026

Shelia P

The staff was friendly n helpful

Family

8/10

Excellent

19 Jun 2026

Matt

The hotel was the old Hotel Cass. Being that- very small room although renovated to modern times.

Partner

10/10

Exceptional

18 Jun 2026

Ronda

Location is great - good neighborhood, lots of restaurants nearby and very walkable.

Self

10/10

Exceptional

18 Jun 2026

Tom

Everything was great! Staff was super friendly

6/10

Pleasant

16 Jun 2026

Michael

Staff was great bed was comfy room was well kept restroom on the other hand shower-head was leaking water pressure was ok at best

10/10

Exceptional

14 Jun 2026

Ivan Monsalvo

The space is worth the price

Self

10/10

Exceptional

12 Jun 2026

Drew

Unique place. make sure you book your parking in with the hotel - save you some money.

Family_with_children

10/10

Exceptional

11 Jun 2026

Becki

Clean room, comfortable bed, soft towels and great water pressure. Excellent location!

6/10

Pleasant

08 Jun 2026

John

Rooms are VERY small, not the typical Holiday Inn Express. The room size was not noted when booked. No room to walk aroubd the bed, put your luggage, etc. Very disappointing!

Best part was its location.

Family

10/10

Exceptional

07 Jun 2026

Boyd

Was fine

Partner

10/10

Exceptional

07 Jun 2026

Jose

Hotel was nice and clean front staff was great quick nice and helpful always with a great attitude. Housekeepers clean room every day was amazed most hotels do every other. Great location., will book again in future

Partner

4/10

Poor

07 Jun 2026

Satyam

The shower design was poor and the water spills out into sink area and a/c continuously loud noise and the bed smaller size

Partner

10/10

Exceptional

05 Jun 2026

Kathleen

Location was excellent. Staff was helpful and kind. Breakfast was way more than expected. Will definitely recommend to friends and stay here again when I return

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Estefani Leticia Amaya

I liked everything it was perfect because of the location , breakfast and staff being attentive

Partner

10/10

Exceptional

31 May 2026

Julia

Great location everything is around the corner.
Breakfast is a good
Rooms are small but they have all the amenities you need. I would recommend it

Partner

10/10

Exceptional

31 May 2026

Sarah

Great value for the location! Really nice breakfast. Charming old hotel so our room was very small but that was part of the charm. Would definitely stay again.

Partner

6/10

Pleasant

30 May 2026

Tina

This hotel is in an amazing location along the magnificent mile and conveniently located to a lot of things to do while in Chicago. The staff were very friendly and helpful. That being said, this was the most I had ever paid for a hotel for one night and the room was so small there wasn’t even a chair to sit in. Along with that, our air unit was so loud that it woke us up every time it kicked on or shut off all night long. All in all I’m sorry but just not worth $500 a night

Partner

10/10

Exceptional

30 May 2026

Lizanne

Clean room, nice staff, excellent location, you have to pay for parking at self service ramp but it is very convenient

Friends_and_family Family

10/10

Exceptional

28 May 2026

Kathleen

Staff was very nice . breakfast was great

Family_with_children

8/10

Excellent

25 May 2026

Irma

Tod bien pero la ducha no tenía agua fría y el personal se tardó en actuar

Partner

2/10

Poor

25 May 2026

leslie

The room is SO small. We got the handicap room somehow and it was still so small. The shower in there was so bad

Partner

8/10

Excellent

25 May 2026

John

Had an issue with the waiting time for the elevator, but otherwise a great place to stay and a wonderful location.

10/10

Exceptional

25 May 2026

Eleazar

Hdhdj

6/10

Pleasant

24 May 2026

Joel

The staff was great. Breakfast was a bit underwhelming

Partner

2/10

Poor

24 May 2026

Tolga

There was Not hot water at all (on the day 5/19/2026) I waited around an hour but they couldn’t fix it. I even did not hear an apology from the rude reception people. Never ever stay here..

Self

6/10

Pleasant

24 May 2026

Andrew

The beds were just uncomfortable to sleep on. Other than that it was standard.

Family

4/10

Poor

19 May 2026

Jeffrey

Reserved rate of $375. Check-in clerk tried to charge a $75 parking fee in spite of fact that we had no car and had not indicated that we would have a car. First room featured nary a working electrical outlet. Demanded a different room, which featured a few, not all, working outlets. Woke up the next morning to no hot water in the room. I do appreciate that the staff halved the bill after I threw a fit, but this is nowhere near the premium hotel that they are trying to charge.

10/10

Exceptional

17 May 2026

Ishita

Clean rooms. Friendly staff. Centrally located

6/10

Pleasant

15 May 2026

Matthew

Hotel is in a good spot and is a good price. Rooms are very small and building is very old. Feels dated, the staff, however, was fantastic!

10/10

Exceptional

15 May 2026

Juan Pablo

Excelent location. Very good breakfast. Nice staff

Self

8/10

Excellent

15 May 2026

Maria Victoria

The breakfast is great. No comment on the parking since we didn't rent a car.Front staff are helpful too.

Partner

10/10

Exceptional

14 May 2026

Altagracia

Property was very clean, staff was very friendly. Excellent location.

Family

10/10

Exceptional

12 May 2026

Jimmy

Very friendly staff! Courtney was absolutely amazing super helpful throughout our stay. The hotel is also within walking distance to pretty much everything. Will definitely be booking here again!

Friends_and_family Family

8/10

Excellent

11 May 2026

Manon

Un hôtel très très bien situé, on peut faire beaucoup de choses à pied, très sécuritaire, propre, les déjeuners sont très bien.
La chambre et un peu petite mais on y va seulement dormir. Le seul petit hic, c'est l'insonorisation, il y a un jeu sous la porte, donc on entend les gens parler dans le corridor, les portes claquées ou encore beaucoup d'ambulance et autre passé dans la rue. Mais j'y retournerais car j'ai trouvé que l'emplacement était idéal et le rapport qualité-prix en valait la peine. Le personnel est très gentil.

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Rhonda

Everything was amazing, friendly staff, outstanding and very clean

Self

10/10

Exceptional

06 May 2026

Duane

Room was very clean with nice comfy beds. Hot Breakfast was very good with a lot to choose from, and even as busy as it was they never ran out of anything. Location can not be better.

Friends_and_family Friends

6/10

Pleasant

06 May 2026

Syed

Helpful staffs . Rooms are old fashions , my room has faulty air con, start with ' bang' noise .. comes every 15 minutes , reported , they say s they have fixed it ... All the same .. could sleep properly .
I would not recommend this hotel . Location is very convenient though .

8/10

Excellent

05 May 2026

Angel

Está en muy buena ubicación. Hay restaurantes, farmacias, lugares para desayunar a solo unos minutos. Cerca de los lugares de interés si vienes de vacaciones.

Partner

10/10

Exceptional

04 May 2026

Lora

This is the perfect location. The room was smaller than what I thought however it was still cozy.

Partner

10/10

Exceptional

03 May 2026

Cheryl

Property and location wonderful! My only beef was that I was charged an original deposit, yet on discharge it was not credited. Also an additional $100 was added to my credit card and after a day or so removed. So I'm out about $165.00 and have to fight with Expedia to get it resolved and they cut me off twice on phone calls. I will email the hotel and see if they can resolve the problem . It was nice to have Trader Joe's across the street to but fruit and salads to eat.I walked the whole strip. The staff were helpful and kind. The Breakfast crew were very patient
Please come to breakfast before closing. And adhere to the hours of operation. They work hard enough without having to deal with late arrivals.

Self

10/10

Exceptional

02 May 2026

Phil

Really great location. Very helpful staff!

Self

10/10

Exceptional

30 Apr 2026

Iran

Aunque pequeño es acogedor. Tiene lo necesario otra pasar una vacaciones cómodas. Cerca de todo y caminando. Excelente servicio al cliente. Aunque el desayuno no es variado, siempre esta caliente y bien echo.

Family

6/10

Pleasant

29 Apr 2026

Michael

Breakfast menu was limited with many items missing … staff was not friendly.

Self

2/10

Poor

28 Apr 2026

Montcreal

I stayed at this hotel in Chicago from 4/24–4/27, and unfortunately, my experience was very disappointing. First and foremost, the front desk staff could benefit from serious customer service training. Aside from the doorman who was the only person who was consistently friendly and welcoming—the rest of the front desk team was neither attentive nor helpful. There was little effort made to assist us or ensure we were comfortable during our stay.

On my first full day, the hotel ran out of basic essentials like towels and washcloths, which is unacceptable for any hotel. On a positive note, the housekeeping staff were the highlight of the experience. They were kind, professional, and much more hospitable than the front desk staff they truly set the standard for customer service.

Additionally, the condition of the hotel itself needs significant improvement. The water pressure in the room was inconsistent, going in and out, and the lights flickered frequently, which was frustrating. There were also visible water-damaged spots on the ceiling that appeared to have simply been painted over rather than properly repaired.

Overall, this hotel is in need of serious renovations and better staff training. I would not recommend staying here based on my experience.

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Monica

la cama suena mucho

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Deborah

I had a hard time finding it. Front desk staff were all very nice. I parked in the parking garage then checked in- but in order to use my paid parking I needed to check in first, get a code, then park. I had to move my car out of the garage, back into traffic, to park back in the same garage, but with a code this time. They reimbursed my initial parking, which was great. Better parking directions would have been helpful. Breakfast was great. Clean. Would stay again.

Self

10/10

Exceptional

23 Apr 2026

Kay

Clean comfortable room , staff helpful, breakfast standard and location good

Family

10/10

Exceptional

22 Apr 2026

Joseph

This hotel was a pleasant surprise. Hotel is nicely located, near main tourist spots. Room and bathroom were very clean, great job for the maintenance team!

Partner

10/10

Exceptional

22 Apr 2026

Mia

Great experience overall

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Zachary

Good