Name: Kinzie Hotel
Address: 20 W Kinzie St, Chicago, 60654, US

Kinzie Hotel

Chicago - IL · United States

100 reviews shown

10/10

Exceptional

05 Aug 2026

William

Great location, easy walking distance to all restaurants and activities. Great little happy hour everyday.

10/10

Exceptional

31 Jul 2026

anna lynn

our 1st time and we were happy...staff were polite and accommodating...had a great view and room was clean...

10/10

Exceptional

31 Jul 2026

Jerry

Great location

10/10

Exceptional

30 Jul 2026

Sabrina

Front desk was helpful.

10/10

Exceptional

29 Jul 2026

David

Great location and proximity to parking garages, friendly staff, clean rooms, the free happy hour was a nice touch. Would definitely stay again.

10/10

Exceptional

28 Jul 2026

Binakumari

Lovely clean hotel, centrally
Located and very helpful staff.

10/10

Exceptional

28 Jul 2026

Randall

The location was amazing for getting around on foot or the \"L\".
The staff was awesome.
Breakfast was a little skimpy but not a huge deal for us.

10/10

Exceptional

27 Jul 2026

John

Very clean good sized room. Friendly and helpful staff. Ideally located for the river walk and bars/restaurants

10/10

Exceptional

26 Jul 2026

Kenneth

10/10

Exceptional

26 Jul 2026

Will

Overall a nice stay and clean hotel. The desk staff were all very nice. However it would be nice if they had a water fill station.

10/10

Exceptional

26 Jul 2026

Oscar

Had a fantastic time with my wife, the continental breakfast was fantastic. as well as the room! Definitely coming back!

2/10

Poor

26 Jul 2026

Erica

I specifically asked hotel receptionist to charge my room to my credit card at check in. They said that will work so I inserted my credit card into their payment machine of $800. Later that day I checked my bank account and they charged me 1000. So 1800 was charged for a 2 night stay at 699. Mistakes happen but now I have to wait several days to get reimbursed into my banking account and the hotel didn't offer anything for this mistake.

10/10

Exceptional

26 Jul 2026

IRMA IRENE

It’s a very decent hotel, close to everything around Chicago downtown. Excellent choice and affordable.

6/10

Pleasant

25 Jul 2026

Samantha

Deandre was amazing! He was incredibly kind, patient, and provided outstanding hospitality throughout my stay.

The rooms were very spacious, especially the bathrooms, which were one of the best features of the hotel.

The biggest downside was the noise at night. Depending on where your room is located, you may hear very loud music from a nearby nightclub until around 2:00 a.m., which made it difficult to sleep. Earplugs would definitely help.

The continental breakfast was disappointing. Also, on Sunday mornings, the breakfast and coffee area doesn't open until 7:00 a.m., and there aren't any nearby coffee shops open earlier, so early risers should plan accordingly.

There are no microwaves in the rooms, but there are shared microwaves in the lobby and on the sixth floor. The gym was well-equipped and not crowded during my visit.

Overall, I would have rated this hotel much higher if it weren't for the late-night noise. The spacious rooms were a big plus, but I'm not sure I would stay here again because of the noise.

10/10

Exceptional

25 Jul 2026

Amanda

Clean spacious room

Self

10/10

Exceptional

24 Jul 2026

Anthony C

We stayed here for two days and it was really great! It was located in a great area and close to the park, the bean, and the art museum. It was well managed and secure. You need your key to navigate through the hotel.

10/10

Exceptional

24 Jul 2026

Lynne

The staff was very nice and the free drinks and snacks at the end of the day were appreciated. The rooms were clean and all in all we had a great time. It is very conveniently located as well.

10/10

Exceptional

22 Jul 2026

Yania

Location!

8/10

Excellent

21 Jul 2026

Jane

The hotel is clean and centrally located. They give you tickets for a glass of wine each evening which was a nice offering but the closed it off so early for vacationers that we could not use them in the evening. The hotel included a breakfast room with the same food options daily on the 2nd floor. I am not fond of packaged egg sandwiches, but I understand the convenience. There is muffins, breads, cereal, make your own waffles, yogurt, orange. The room is packed with people. Many working or attending conferences. I think the starkness of the hotel room with poor lighting, and the window rollers that are on the verge of breaking and a view of the air conditioning units of the building across the street that was disappointing. It was also noisy hearing the sirens late into the evening. I did feel safe and secure. For vacationers I think maybe other choices would be better.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Javier

Excellent

Friends

10/10

Exceptional

21 Jul 2026

Daysely

Love it

Family

8/10

Excellent

20 Jul 2026

Mily

Room was comfortable and clean with all facilities albeit a double shower head and couldn’t control flow of water. Just not used to it😀.
Pleasant polite and helpful staff prompt check in and organised taxi to airport.
Only downside is a lack of proper facilities to breakfast again unusual for a hotel of this class.
Available food options were set neat and tidy by staff but significant let down.
Not stayed in hotels without these facilities!

Partner

6/10

Pleasant

20 Jul 2026

Eric

The room was clean and well stocked. This is the 2nd time I've stayed there and confirmed this section is very loud at night. Sleep was challenging at times with the sirens and people yelling on the street.

10/10

Exceptional

20 Jul 2026

Rachelle

I like that the room was exactly clean I always do a clean test when I stay at hotels. I love that we had what I like to call it a free happy hour and last but not least the staff was amazing.

Partner

10/10

Exceptional

20 Jul 2026

Laura

Nice modern hotel right in the middle of River North action. Half a block from the river, plenty of great dining options nearby.
Hotel was clean and comfortable, bed and pillows comfy, too!
Staff is very helpful and friendly.
Continental breakfast was ok, evening beer and wine offered.

Partner

6/10

Pleasant

19 Jul 2026

Katie

Not worth the price. $200 parking for 2 nights and then an additional $40 fee? After paying the almost $700 to stay 2 nights. I expected more out of a 4 star hotel. The breakfast was okay, nothing apecial—I've had better at Best Western. The walls are also paper thin so I could hear others snoring and sirens all night.

Partner

10/10

Exceptional

19 Jul 2026

Cherry

Weekend trip with our grandson great location

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Melissa

The location is perfect for downtown Chicago. The beds are comfortable, the rooms are clean, and the staff is friendly. However, the breakfast is not deluxe nor worth it. Go to Einstein Bagels next door. Otherwise, the hotel is recommended.

8/10

Excellent

19 Jul 2026

Julia Shurin

Great hotel, location, and customer service.

10/10

Exceptional

19 Jul 2026

Alejandro

Kinzie hotel sits pretty, a block from the Riverwalk. Everything was so easy to get to by walking or taking the train. The staff was always friendly and greeted you when you were near them. I brought my pup on this trip from Los Angeles and it was such a good experience. Only 90 bucks for 4 nights. Most places charge that per day. Overall very pet friendly and also had a dog relief area downstairs. Will definitely come back to the Kinzie.

Pet

10/10

Exceptional

18 Jul 2026

Tim

$68 dollars for overnight parking

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Hafiza A

Kinzie Hotel was okay overall. The location is definitely the best part—it’s convenient and within walking distance of many Chicago attractions. The room was clean and comfortable, and the staff was polite. While nothing stood out as exceptional, it was a decent place to stay for a short trip. If you’re looking for a well-located hotel at a reasonable value, it’s a solid option, but I think there’s room for improvement to make the experience more memorable.

Self

10/10

Exceptional

17 Jul 2026

Jimmy W.

Checked in for a one-night stay while going to the Kingston Mines with an old friend back from high school in Texas. Pretty sure I stayed here once before because it was so close to the House of Blues. Anyway, super modern feel to the hotel. Seemed to be well maintained. Super comfortable room. Nice TV channel selections. Free alcohol 5pm to 7pm if you like alcohol(I quit it in 2021). I didn't partake in the free breakfast either. I'd stay here again if I luck into a good price.

Self

8/10

Excellent

17 Jul 2026

Aderonke

Pretty great stay and had a nice view

Family_with_children

8/10

Excellent

17 Jul 2026

Michael

My room faced an alley. Being on 5th Floor provided helped as there was plenty of sunlight. I'd avoid lower floors. Breakfast was ok - very crowded on Saturday. Happy hour was a nice touch.

Family

10/10

Exceptional

15 Jul 2026

Trenton

Great location, warm and welcoming staff. Staff was well informed of city goings ons and had answers to attractions, dining, etc. Room was clean and comfortable

10/10

Exceptional

14 Jul 2026

Michele

This hotel does not have a beautiful lobby to hang out in. In fact, no lobby at all BUT it has a fantastic location, in the heart of EVERYTHING. The lobby staff were great. The rooms are clean and stylish. The beds are comfy. Not a lot of amenities in the bathroom but we really liked the TUMI toiletries. I think it was a very good value for the money!! Would recommend to others travelling to Chicago. So many amazing restaurants, jazz clubs, river walks, boat tours and shopping within a 10 minutes walk. Totally worth the price.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Kathryn

Staff was terrific at The Kinzie, across the board. Facility is in very good shape overall, but no pool and a cramped area (6th Floor) for breakfast and happy hour (both of which we appreciated, nonetheless).

Partner

8/10

Excellent

13 Jul 2026

Yasmeen

Stayed at the Kinzie with a group of friends. The staff were super friendly and helpful. The rooms were clean and comfy beds. For the price we paid, I wish the breakfast had a better selection. The rooms could use more ventilation as well. When we took showers the rooms stayed humid for a while due to no fan or ventilation in the bathroom.

Friends

10/10

Exceptional

12 Jul 2026

roseanne

Worked out very well!

Partner

8/10

Excellent

12 Jul 2026

Thomas

Everything at the hotel was nice, except there were loud music and motor cycle noise late at night over the weekend. Don’t know if this was an exception or a regular occurrence.

Partner

10/10

Exceptional

08 Jul 2026

Mike

Great Staff. Super friendly and knowledgeable. Will be staying again. The beds are super comfortable.

Partner

10/10

Exceptional

08 Jul 2026

David

Incredible hotel. Loved the stay!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jennifer

Lovely experience!
Room was very clean & there’s even a happy hour and they give you a complimentary token.

Partner

10/10

Exceptional

07 Jul 2026

Alicia

Great property in a very central and convenient location. Free breakfast and daily happy hour were a super appreciated added touch. Would definitely stay here again!

Partner

10/10

Exceptional

06 Jul 2026

BethAnn

The Kinsey is beautiful and clean. The added amenities of f breakfast and evening happy hour are a plus!! Friendly, helpful staff make guests feel welcome. We’ll be back!!

Partner

10/10

Exceptional

06 Jul 2026

Lael

LONI, at the front desk was AMAZING!! from the time we checked in, until we left, she was absolutely great. The hotel was so nice, clean, and in a great location, close to everything!! I'll definitely stay here again, when traveling to Chicago! THE KINZIE HOTEL gets 5 stars from me!

10/10

Exceptional

05 Jul 2026

Ivelneris

Excelente hotel con una localización espectacular. Cerca de atracciones y lugares de interés. Habitaciones amplias y limpias.

Friends

8/10

Excellent

04 Jul 2026

Breeah

Room was nice and spacious. I appreciated the breakfast and happy hour.

Self

8/10

Excellent

01 Jul 2026

Esperanza

Partner

10/10

Exceptional

30 Jun 2026

Allison

Incredible location and staff so helpful and kind! Loved our stay

Family

8/10

Excellent

30 Jun 2026

Robert

No storage for toiletries in the bathroom. Pillows very uncomfortable. Otherwise the room was nice. Hotel very clean. Good, friendly staff.

Partner

4/10

Poor

29 Jun 2026

Brandon

The location is fantastic. The hotel is all around average. The breakfast was well below average for any hotel so we opted to go out.

My only reason for a poor review is the clarity on their \"resort fees.\" At the bottom of the description under \"Important Information\" you will see an additional \"Resort Fee.\" This is not a resort.... it is an average hotel. Charging $38.88 per night as an additional \"Resort Fee\" for WiFi, Coffee, Fitness Center Access, Housekeeping etc.

Overall still not a bad price... but this should be included in the advertised price on Expedia when sorting through hotels to choose from. This was not mentioned at check-in either so I was a little surprised to see I got a bill for these things that are normally free after I left the hotel.

10/10

Exceptional

28 Jun 2026

Rickaya

Everything was great. Clean room and great staff!

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Ana

The rooms are very comfortable. and everything worked perfect

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Sarah

Room is clean and well appointed. Staff are friendly and helpful. Complimentary happy hour and breakfast are bonus. Above all, the location of this boutique hotel is central and convenient for food and walking to the river front.

Self

10/10

Exceptional

27 Jun 2026

Barbara

Family

10/10

Exceptional

27 Jun 2026

Albertus Gertrudis Maria van

Great central location. Stayed there last 8 years ago but it is still great value for money.

Family_with_children

10/10

Exceptional

26 Jun 2026

Candice

can’t beat the location!

Partner

10/10

Exceptional

26 Jun 2026

Amber

We love staying here when in town. Very conveniently located and the staff is always great.

Partner

10/10

Exceptional

24 Jun 2026

Damien

Great place to stay close to lot of great places to go. Clean very friendly no complaints.

Business

8/10

Excellent

24 Jun 2026

Debra Heafner

We enjoyed our stay at the Kinzie Hotel. A good location and helpful staff made for a nice visit!

Family

10/10

Exceptional

23 Jun 2026

MeiChu

Good place, good staff, there is a happy hour that you can have 2 drinks for free.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Sara

It was great, no notes

Partner

8/10

Excellent

21 Jun 2026

Leah

Really nice hotel in central location of Chicago walking distance to a ton of attractions. The staff were very nice and the fitness room and breakfast were nicer than many places. One thing I wish I had known is how noisy this area is lots of bars and traffic and sirens all night you can hear everything. They also might want to add card readers to the stairs and waiting on the elevator w gamble of time. Overall though we enjoyed out stay quite a bit.

Family

10/10

Exceptional

19 Jun 2026

Amber

My favorite hotel of all time! Staff was friendly and helpful and the rooms are clean and sleek.

Partner

10/10

Exceptional

18 Jun 2026

Bobby

I truly enjoy. Can’t wait to check in again and would love to have some type of reward program for a better rate.

Partner

10/10

Exceptional

17 Jun 2026

Wah Lee

Great location and staff, enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Stephanie

I stayed one night on a business trip. The location was great and the hotel room very clean. The amenities are great, but i unfortunately was unable to take advantage.

I had a little trouble sleeping with the bed not being all that comfortable and the city noise wasn’t something I’m used to.

Overall though a nice hotel.

Business

10/10

Exceptional

14 Jun 2026

Yvan

I had a very pleasant stay at this hotel. The service was consistently friendly and welcoming, and the room was clean, comfortable, and equipped with all the amenities I needed during my visit.
A special shout-out to the bartender at the happy hour, who provided excellent service and created a warm, enjoyable atmosphere. Their friendliness and professionalism made the experience even more memorable.
Overall, a great stay, and I would happily recommend this hotel to anyone visiting the area. ⭐⭐⭐⭐⭐

Self

10/10

Exceptional

12 Jun 2026

Margaret

The staff is very accommodating, and the location is perfect for access to Neocon.

Business

10/10

Exceptional

11 Jun 2026

Daniel

Lovely stay no complaints

Self

10/10

Exceptional

10 Jun 2026

Anastasia

Very clean room, quiet, very comfortable bed, staff is accommodating and convenient location.

Business

10/10

Exceptional

10 Jun 2026

Kylie

Loved our stay at Kinzie. Great location to walk around to everything we wanted! Absolutely loved the breakfast and happy hour, such a great addition. Good and basic breakfast and a good amount of drink options for happy hour.
Only downside, the elevators took a while and could not use the stairs. There is only re-entry on the 1st and 6th floor.

Partner

8/10

Excellent

09 Jun 2026

Antonio

You shouldn't call it a boutique hotel and offer the kind of Continental breakfast you offer: paper plates and plastic utensils do not belong in boutique hotels.

Family

8/10

Excellent

08 Jun 2026

Jennifer

Lovely service & staff. Breakfast & happy hour were great!

Family

8/10

Excellent

07 Jun 2026

Traci

The hotel was in a great location. The staff were really friendly. The breakfast and happy hour are a great plus. Only down side it was not quiet outside, however what do you expect downtown Chicago. This wouldn’t keep me from staying again!

Family

8/10

Excellent

07 Jun 2026

Eric

Loved the property. The room was loud just because of its location. That's fine. Just hard to sleep with street noise. Should have brought ear plugs. The hotel is beautiful and clean and fun. Staff were fantastic.

8/10

Excellent

07 Jun 2026

Jan

The front staff was incredible! Very helpful and great personalities. The room was clean with comfortable
Bedding and pillows. The rooms need a little design update. Especially the bathrooms.

Business

10/10

Exceptional

06 Jun 2026

Jennifer

Beautiful hotel and location, super friendly and accommodating staff.

Family

8/10

Excellent

05 Jun 2026

Dean

Very small area for breakfast and happy hour. Staff were very helpful and friendly. Rooms are slightly above average, but clean.

Business

10/10

Exceptional

03 Jun 2026

Jonathan

Everything was amazing, staff was super nice, the room was clean, everything was 10/10

Partner

10/10

Exceptional

01 Jun 2026

Benny

The staff here deserves all the stars! The front desk lady made check-in a breeze, and the bartender during complimentary hours was fantastic.

Friends

2/10

Poor

01 Jun 2026

Sherri

No couch as shown in picture of our confirmation. Reservation was for 3 adults through Hotels.com, room reservation at hotel was for only two adults. Instead of a couch for our 3rd adult was a bench. No other rooms available. Did receive a small discount but didn't fix one adult who had to sleep on the bench. Promised a follow up call from the manager that was never received. I had to reach out only to be told basically it was our fault since the reservation was only for two adults. Sent the manager a picture of our reservation and never heard back.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Tanya

Our room 606 was very nice, but I couldn’t get that room below 69 degrees on the air conditioner. I set it to 66 degrees, and it never got to that temperature. I love my room as cold as I can get, but not this one. Other than that, love this hotel and the location . Close walk to many of the restaurants and bars we love in Chicago.

Partner

10/10

Exceptional

29 May 2026

Victor

Had a great time there. The stay was perfect!

Self

8/10

Excellent

27 May 2026

Rick

The good.

1. Location.(Centrally located downtown, restaurants, museums, nightclubs, Riverwalk, magnificent mile…etc)
2. The Front test staff.(when they were present, more on that later.)
3. Cleanliness.
4. Large rooms.

Needs improvement.

1. Parking. If you want to use the hotel services for valet parking, it’s going to put you out $80 a night plus tipping every time the valet retrieves or parks your car. According to Expedia, it said parking was an amenity, but mentioned nothing of the fee. Even by Chicago standards that’s crazy expensive The adjacent parking lot was $59 for 24 hours… still pricey but also cheaper. The good news is this is in a very walkable area so unless you are going outside the scope of being on foot or taking the EL, you can use the adjacent parking lot and forget about it.

2. Front desk staff. There was nobody present at checkout so it was impossible to verify the bill upon departure. We waited around for about 10 minutes along with a couple of other guests that were getting annoyed by the whole ordeal, but just a note saying they will return later. As I said earlier, the people that were there were wonderful, but having nobody there is unacceptable.

The “Meh”
The “Free” breakfast was a kid to something you would get at a motel six. Premade Jimmy Dean breakfast sandwiches under a heat lamp. The ubiquitous golden malted waffles fruit, juice, coffee, bagels, muffins, breakfast cereal. Certainly nothing spectacular but pretty boring.

Partner

8/10

Excellent

25 May 2026

Gayle

Room 537 needs to have the mattress replaced. The current one has a huge sag on one side.

Partner

10/10

Exceptional

22 May 2026

stuart

Outstanding hospitality and staff. Mivkey and two DeAndres conisistently went above and beyond in making our stay comforting and rewarding. Property had exellent location for our needs. Extra nightly fee (amenities) a pet peeve but seems unavaoidable in these days of rising costs for hoteliers.

Partner

10/10

Exceptional

21 May 2026

Brittany

The staff, the room, the transitional and shared spaces were all exceptional. My only complaint would be that since I was in a room across from what I believe to be a utility room for thr building, there was a consistent knocking noise that occurred throughout the night that was annoying but would not stop me from nooking a stay again in the future. The continental breakfast was a pleasant surprise, they had every option you'd want for breakfast. And I also appreciated that the breakfast and a happy hour are included with your stay.

Self

10/10

Exceptional

20 May 2026

Angel

Enjoyed our stay and staff was so friendly. The room was clean & we got bumped up to a corner room, which was all windows & great view of the snow!! GREAT place to stay if attending a House of Blues event!!

Partner

10/10

Exceptional

19 May 2026

DENNIS

Better bar

10/10

Exceptional

19 May 2026

Treena

Wonderful staff!

Self

10/10

Exceptional

18 May 2026

Carlo

Room was clean. Staff was friendly and helpful. Great location.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Joseph

It was nice having the social hour in the evenings. I was able to have my ADA dog there and they have a special area to take the dog to use the restroom. The staff was above and beyond great, they were all so nice.

10/10

Exceptional

17 May 2026

Stephen

We had an excellent visit and will come again. The daily happy hour was a nice touch. Breakfast was excellent, including the breakfast sandwiches. Staff was friendly and hotel is conveniently located.

Business

8/10

Excellent

17 May 2026

Kathryn

Room clean, bed comfortable, pillows firm (too hard for me), could hear some traffic noise, great location, would stay there again.

Partner

10/10

Exceptional

17 May 2026

Gloria

Thank you