Name: Chicago Marriott Downtown Magnificent Mile
Address: 540 North Michigan Avenue, Chicago, 60611, US

10/10

Exceptional

29 Jul 2026

Megan

.

10/10

Exceptional

29 Jul 2026

Megan

The hotel os amazing and the staff were so wonderful. 10/10

4/10

Poor

29 Jul 2026

Emillo

Paid $75 for early check in for a dirty room! Bathroom had hair everywhere and black stains in shower on floor. Floor was also cracked. Stains on ceiling in various places! Vents were really dusty and dirty. After being moved to another room, we had to ask for additional wash cloths and towels each day! Each time we left our room, there was something left in the hallway beside our door - one day tub of dirty linens and trash, another day and empty, unmade crib! Upon check out we were told that we could not get a print out of folio because they had been so busy with Customers that printer was broken. I thought we were a Customer! Told we would get it via email but never received it. Went back to desk later and saw others getting print out so we asked for one and were given a printout! The absolute worst Marriott Bonvoy property we have ever stayed at!

10/10

Exceptional

28 Jul 2026

Dorceh

5-Stars

10/10

Exceptional

28 Jul 2026

Kelly

We loved our stay. We would definitely come stay here again. Highly recommend!

2/10

Poor

27 Jul 2026

Nina

They certainly do not like customers that make reservations under a “3rd party” and they made that very clear. Considering how expensive everything was, we didn’t even have the basics in the bathroom (qtips, toothbrush-i’m not even sure if this counts as “basic” anymore.) Valet also took too long, they have a small driveway and you just sit there-I had to call front desk and ask if they were even offering it.

6/10

Pleasant

21 Jul 2026

RYAN C

The AC in room did a poor job of keeping it cool enough to sleep.

Also, I was given a handicap room and I’m not handicap. The rooms are not as nice as the photos make them out to be.

Partner

6/10

Pleasant

21 Jul 2026

Raphael

We enjoyed the location, which is excellent, right in the heart of the Magnificent Mile and very convenient to the river and the lake. That said, this room was supposed to fit three adults, and it really did not. It was on the small side, the king bed took up most of the space, and there was no practical way to accommodate our 15-year-old son in the room, so we had to make other arrangements outside the hotel.

The access-to-lounge booking was also misleading. We expected a true lounge experience, but it was closed at 12:00 pm, and in practice there was only a very basic breakfast available until 10:00 am. That was disappointing and not what we thought we had booked.

The elevators were another major issue. We were on the 41st floor, and even allowing for a busy hotel, it seemed that only 2 or 3 of the 6 elevators were actually working. We had to budget 5 to 10 minutes just to get on an elevator, which was frustrating and added a lot of inconvenience to the stay.

Overall, this is a good option for location, but the room size, the misleading lounge access, and the elevator situation made the stay fall short of expectations.

Family_with_children

6/10

Pleasant

19 Jul 2026

Gina

Good location. That’s it.

Friends

10/10

Exceptional

18 Jul 2026

Negist

Clean room
Staff are very friendly

Family

4/10

Poor

18 Jul 2026

Fawn

While the staff was friendly and helpful, the management at this facility was extremely disappointing.

We stayed in a room that was between 81 to 84 degrees for nearly 48 hours during a Chicago heat wave in July. We were initially told the hotel’s air conditioning system was down, but by the next day, all of the common areas—including the hallway outside our room—were cool. It was clear that the problem was specific to our room, where the air conditioning never came on.

Over a 30-hour period, we requested assistance 6 times and were repeatedly told that engineering would come, but no one showed up. I had undergone a medical procedure that day, and the excessive heat made it difficult for me to breathe and recover comfortably.

I spoke with the manager on duty three times, but she was dismissive and insisted that the room simply needed time to cool down, despite my explaining that the unit wasn’t running at all. Someone was finally sent only after multiple calls and an in-person visit with her at the front desk.

Equipment failures happen. What matters is how they’re handled. In this case, management showed little concern for our situation and treated us as though we were complaining rather than addressing a legitimate issue. That was the worst and most disappointing part of our stay.

Partner

10/10

Exceptional

17 Jul 2026

Christopher

Wonderful stay for a business trip to Chicago!

Self

10/10

Exceptional

13 Jul 2026

Juan

Me and my family had a wonderful experience with such professional and caring staff

Family_with_children

8/10

Excellent

13 Jul 2026

Chelsea

We booked using Expedia. We had a flight complication so I called to inform the hotel that we would be arriving the next day. When we arrived the following day they had deemed our reservation a “no show” and cancelled our room. The manager was helpful (sort of) by “re-instating” our reservation. However when I arrived home I saw that he had actually just booked a new reservation and had charged us for an additional 3 nights. I reached out to the reservation team with the concern, and they did reimburse me, but they advised the fault was ours, not theirs. I am disappointed that we had not o do this at all.

4/10

Poor

13 Jul 2026

Dr Tim

Just unsat

Business Family

10/10

Exceptional

12 Jul 2026

Ernest

Hotel was clean and located perfectly for walking around the city. The staff was kind and nice breakfast was great and I would definitely recommend this hotel to friends and family

Partner

10/10

Exceptional

12 Jul 2026

Seann

Great hotel! In the middle of everything! Our
first room was not cleaned well and we were moved immediately without any issues! Everyone was super nice and hotel was beautiful!

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Vernon

This hotel was in the heart of everything. The front desk person Stephan was truly AMAZING. Nice guy and was very accommodating and did it with a smile. Super guy!!!

Friends

10/10

Exceptional

07 Jul 2026

John M.

Fantastic! Will stay again.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

John M.

🔥🔥🔥 Will stay here again!

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Brianna

Great

10/10

Exceptional

05 Jul 2026

Courtney

Everything was amazing!

Partner

8/10

Excellent

05 Jul 2026

CHAUNTEIA

The hotel bar/restaurant was amazing! It gave upscale-ish feel without having to leave the hotel. The room itself was nice but the bathroom was a bit tight. Wasn’t to excited to see black mildew in the shower & there were a couple spiders in the room.

Partner

10/10

Exceptional

04 Jul 2026

Suzanne

It’s was a nice hotel in the perfect location.

Family

8/10

Excellent

03 Jul 2026

Pasquale

Clean rooms

Business Family

8/10

Excellent

30 Jun 2026

Kimberly

Housekeeping was suspended due to the volume of guests. Unacceptable.

Friends

10/10

Exceptional

29 Jun 2026

Spartaco

The staff is very friendly and helpful.

Partner

4/10

Poor

29 Jun 2026

Diane

Allow yourself plenty of time to check in or check out. They are super slow. And there was a major mixup with our charges and it was not resolved quickly or easily.

Family_with_children

10/10

Exceptional

29 Jun 2026

lorri

Great atmosphere!! Amazing staff!!

Family_with_children

8/10

Excellent

29 Jun 2026

Caitlin

The wifi and tv in our room was super slow. I also didnt realize wifi wasn't included in our booking, I had to create a reward account to use it in my room.

Partner

8/10

Excellent

29 Jun 2026

Seth

The hotel is great, staff - amazing, hotel - clean/maintained. That said, it’s WAAYY too much money. But, I guess it is downtown Chicago.

Partner

10/10

Exceptional

28 Jun 2026

Shyam

Close to all the
good places

10/10

Exceptional

28 Jun 2026

Larry

Great Place

Partner

10/10

Exceptional

17 Jun 2026

Palmerino

Fellow Travelers, fantastic location.

This is an older hotel, 1978, so there are some signs of time.

The hotel and rooms are clean, unfortunately everything is showing the daily ware and tear and needs refreshing.

The staff seemed to be very friendly and helpful even during the chaos of check-in, check-out.

Restaurant staff, was nice cordial, except our last day. We had a new server who was rather unpolished for the job he was performing.

Food was done well, for breakfast...

breakfast was the only time we were there.

10/10

Exceptional

17 Jun 2026

Rodolfo

Evening about this hotel was in great condition, will definitely come back here.

Partner

10/10

Exceptional

15 Jun 2026

steve

The bar was a nice spot to relax and enjoy perfect cocktails.

Partner

4/10

Poor

14 Jun 2026

Amy Beth

Great location with helpful staff. Very dated, non-transparent prices. Awful food, dirty room/carpet. Walls were so thin that I could hear guest next door vomiting all night. Needless to say, I won’t be back.

Self

10/10

Exceptional

14 Jun 2026

Miladys Unzaga

Perfect location, great service and very clean hotel.

Friends

10/10

Exceptional

13 Jun 2026

Austin

Great experience. No issues with anything and check in was really easy. Parking was close and easy to understand for someone not used to the city!

Partner

10/10

Exceptional

12 Jun 2026

Christopher

Great place to stay. I was there for a conference and evening was super smooth.

Business

2/10

Poor

09 Jun 2026

Beatriz

I used Expedia to book one room with a king bed and a pull out sofa bed. What I got was a Murphy bed which was very uncomfortable and a huge circular couch.
I brought this to their attention and I was told this was what I paid for. The desk agent also said the Murphy bed was like all the other beds in the hotel. No so. The room next to ours had 2 regular size/type beds. The whole experience was very much “take it or leave it “.

Friends

10/10

Exceptional

08 Jun 2026

Ashley

Great location. Hotel and room were very well maintained.

Friends

10/10

Exceptional

05 Jun 2026

Elizabeth

Great service and location! Would stay again!

Friends

10/10

Exceptional

01 Jun 2026

James

I stayed here for a week during a tourist trip to Chicago. The hotel was clean and tidy with an immaculate lobby and bar. The staff at reception were attentive and very helpful whatever the query.

The room itself was clean and tidy and importantly nice and quiet despite its downtown location. The bathroom was a little worn in relation to the shower but it did the job fine.

The cafe on site is useful if you want a quick snack. I didn’t manage to eat at the restaurant as it is not open all week which I didn’t initially realise.

All in all I’d def recommend this hotel for someone looking to stay Downtown in a clear and tidy and well looked after place.

Self

10/10

Exceptional

31 May 2026

Patricia

Absolutely every was amazing

10/10

Exceptional

30 May 2026

T'Niya

Clean room, very spacious! Staff was very friendly. The hotel was in walking distance of many restaurants and activities. Great overall experience there!

Friends

8/10

Excellent

30 May 2026

Raymond

Beautiful hotel, expensive but beautiful and great location also.

Self

2/10

Poor

29 May 2026

MARK

May 29, 2026

I hated the $35/day of added Marriott Destination Charges. The Marriott charge notification was added in small letters at the end of printout. The savings I expected from Orbitz was disipated by this Marriott charge.

I have been using Orbitz services for decades. I expect Orbitz to help and protect me. I expected your fee would cover all costs. You have disappointed me and spoiled my visit to Chicago

I want you to get Marriott to give me my money back!

10/10

Exceptional

27 May 2026

Paul

Convenient to everything. Staff was very attentive.

Family

10/10

Exceptional

26 May 2026

Theoplies D.

Excellent

6/10

Pleasant

26 May 2026

Alicia

.

Partner

6/10

Pleasant

26 May 2026

Jiaqi

The staffs were nice and helpful. The room is clean but old, the fan was extremely loud and was running every 5-10 minutes even at night time.

Family

10/10

Exceptional

26 May 2026

Amie

Such a convenient location

10/10

Exceptional

25 May 2026

Douglas

Yes it did.

Partner

6/10

Pleasant

25 May 2026

MARCO

Long waiting lines at the lobby

Family_with_children

10/10

Exceptional

24 May 2026

Analiza

I enjoyed my stay

Self

8/10

Excellent

17 May 2026

Rahul

Great stay with all nice places near by . Our bedroom window view was not good because of the crack/plastic wrap damaged creating obstruction in the view outside from the glass window. It should have been clear as you stay there for nice views from your room .

Family_with_children

10/10

Exceptional

16 May 2026

Laura

Staff were wonderful and went above and beyond to make out stay great.

Partner

10/10

Exceptional

11 May 2026

julia

Breakfast menu was good, staff at the lounge was good. Checking in was not so good, they wanted to charge me $25 to check in 15 minutes before the time. I think it would be better to say the room is not ready yet the saying your room is ready but is not 2 and if you want it now it will be an extra $25. That I think is ridiculous, which took away from my experience.

Friends

8/10

Excellent

11 May 2026

Janel

Every person at the front desk was very friendly and accommodating. Housekeeping was friendly and attentive. Conveniently located on the Magnificent Mile. Overall it was a good visit, just the air was out for awhile.

Friends

10/10

Exceptional

09 May 2026

Liliana

This hotel is in the perfect location - close to everything, walkable and safe. The staff is very helpful and welcoming.

Family

8/10

Excellent

03 May 2026

Elizabeth Danielle

Patrick was excellent at check in despite how busy it was. I felt the staff handled the crush of people efficiently and pleasantly. I was pleasantly surprised I received $15 per day towards the bar or snack room. The snack room selections included hot and cold items.

My room was a bit hot for my taste and they took care of it immediately.

Self

2/10

Poor

26 Apr 2026

Samnan

Poor Drainage in Bathroom, No Exhaust.

Family_with_children

10/10

Exceptional

25 Apr 2026

Adrian

Clean, good place to stay.

Family

10/10

Exceptional

19 Apr 2026

Jorge

Easy checking into room/the view was beautiful/breakfast was good

Partner

10/10

Exceptional

16 Apr 2026

Sherita

The hotel has a very busy lobby with food and drinks available for purchase. The only con is the line that forms when needing to talk to a representative. Other than that, the rooms were nice, view amazing, and staff welcoming and friendly.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Sherita

The hotel was top notch with an amazing bar and welcoming staff. The rooms are nice too with great views. The carpet in our room was a little worn, but overall the room was comfortable and clean. All the staff we encountered were nice and friendly. I would stay here again.

Friends_and_family Friends

8/10

Excellent

14 Apr 2026

Donna

The rooms are nice. I was a little disappointed to find out there would be a hold of 80 dollars each day on a credit card

Friends

8/10

Excellent

12 Apr 2026

Apoorv

clogged tub ( still clogged as we left), dirty air filter( almost black)- seems never replaced, worst mattress ever, had requested soft pillows for back / neck issues( confirmed with hotel ahead of arrival- forgotten), requested small cake or something for milestone bday celeb( agreed and then forgotten by team).. best part was the mgr and staff on duty( night of 10th and am 11th).. Thanks to them that I give a 3 star

Family_with_children

10/10

Exceptional

10 Apr 2026

Ingrid

It was great.

8/10

Excellent

10 Apr 2026

Joseph

Staff, location, food very good but the rooms were meh… fine but was expecting more

6/10

Pleasant

03 Apr 2026

Steven

We didn’t get the room we thought we booked. Very disappointing. The staff was nice but said this happens a lot because third party reservations. We DO NOT like booking through any place but directly through the hotel. Customer service has definitely changed over the years. We used to like Marriott but because of this we try and book at smaller hotels who answers their phones and makes their own reservations.

Partner

10/10

Exceptional

01 Apr 2026

jennifer l

Staff were friendly.

Partner

8/10

Excellent

31 Mar 2026

Arthur

food was great

10/10

Exceptional

29 Mar 2026

Sarah

Room was great. Spacious and comfy even with 2 moms and 2 teenage girls.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Brandi

Perfect location and our room was spotless each day we returned - our only wish was queen-size beds instead of full, otherwise had a great time.

Family_with_children

10/10

Exceptional

28 Mar 2026

Antonious

Great place to stay for a conference.

10/10

Exceptional

25 Mar 2026

John

Everything good, add ons ans booking fees for meeting room should be reduced or complimentary

10/10

Exceptional

24 Mar 2026

Sandra

Quiet room. Friendly staff. Conveniently located in the heart of Chicago!

6/10

Pleasant

20 Mar 2026

FANISHA

It was ok.

The parking and meal package was not worth it.
Rate is for self parking and food not tasty.

I was in a suite where the couch had spots on it and was outdated in general . Room aesthetic were just ok.,

10/10

Exceptional

17 Mar 2026

Kendra

Clean room, great lobby bar, great fitness facility

Business

10/10

Exceptional

16 Mar 2026

Ashley

Good

4/10

Poor

15 Mar 2026

Tonya

Fisrt off the T.v. didn't work great the nice man in engineering did come to help. And tried. They insulted me at checking out by saying I owed something I had already paid. The room was not stocked correctly. And the desk was dirty Over all I was highly disappointed. And who doesn't carry lemons in the restaurant When you order room service. Literally beside myself Breakfast was good.

Friends_and_family Friends

8/10

Excellent

15 Mar 2026

Mariah

The staff was very nice and helped get our room’s heat turned back on when the thermostat stopped working.

Family

10/10

Exceptional

13 Mar 2026

Susan

Always great experience

10/10

Exceptional

10 Mar 2026

Lindsey

Excellent location!

Business

10/10

Exceptional

23 Feb 2026

Marcela

I had an excellent stay at this hotel. The room was spotless, well maintained, and very comfortable. From check-in to check-out, the customer service was outstanding. The staff was welcoming, attentive, and truly went above and beyond to make sure everything was perfect. I highly recommend this hotel to anyone looking for a clean, comfortable stay with exceptional service. I will definitely be returning.

Self

10/10

Exceptional

22 Feb 2026

MAYLA

Amazing

10/10

Exceptional

22 Feb 2026

Brandon

Amazing view

10/10

Exceptional

21 Feb 2026

Mustafa Tumay

Great!!

10/10

Exceptional

16 Feb 2026

Yahaira

.

2/10

Poor

16 Feb 2026

Anas

did not get view or corner room

10/10

Exceptional

16 Feb 2026

Alicia

Every thing was Great it this location.

2/10

Poor

16 Feb 2026

Virgil

The room was dirty bed had stains on it and no a/c In hotel room most definitely the worst hotel experience I have ever had.

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2026

Jason

Everything was perfect

10/10

Exceptional

16 Feb 2026

Kaylon

Great staff and clean rooms

Partner

10/10

Exceptional

16 Feb 2026

Porscha

Staff

10/10

Exceptional

15 Feb 2026

Kalynne

Loved it!

10/10

Exceptional

15 Feb 2026

Michael

Very nice

6/10

Pleasant

31 Jan 2026

LINDELL JENNIFER

the front desk staff was good
the room door lock on 2727 batery had died and we had to be reassigned

The breakfast staff at the restaurant were pretty blah nothing special there. The food was mediocre at best and very expensive

the bar was nice

Thank you

Friends_and_family Family