Hampton Inn Chicago Downtown/Magnificent Mile

United States , Chicago - IL
CHICAGO, 160 E. Huron St.
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Irma

Great location! It’s feet away from Michigan Ave. It’s walking distance to the Starbucks Reserve. My kids liked the waffles served at breakfast.

Friends_and_family Family

8/10

Excellent

11 Mar 2026

CHRISTINA

real nice place. great location

Family

10/10

Exceptional

10 Mar 2026

Audrey

Clean rooms. Comfortable beds. Staff friendly and helpful. Good breakfast.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Debrina

I thoroughly enjoyed this hotel! It was in a perfect location to plenty of stores, restaurants, and entertainment! The staff was very courteous and friendly and went the extra mile to make sure that I was satisfied with my stay. I would love to come back again soon! 😊

Family

4/10

Poor

09 Mar 2026

Lilianne

When I checked in the women said she was putting us on the 21st floor and asked if that would be a problem. That caught me off guard because I have never stayed in a hotel with so many floors before, but I joked, \"I mean there are elevators, right?! So, we should be fine!\"

Oh, how wrong I was. For the duration of our time there, 2 of the 3 elevators were out, so ANYtime we wanted to go anywhere it was a 20-minute wait for the elevator or walking 21 flights of stairs. We were never actually informed of the issue by hotel staff, so the first night I actually missed a reservation because I waited for an elevator for 27 minutes before giving up and going back to my room, because I didn't want to risk going down the stairs and not being able to take the elevator back up.

Now, I understand that things break down and sometimes there is no control over that, but what upset me was the staff's response to the situation. When I first called down to report the issue, and anytime I asked about it the rest of the weekend, I was met with very apathetic, unsympathetic, almost annoyed response from the staff.
This really did have a negative impact on our trip and did effect some of our plans, and I would be more understanding about it, had the staff been more apologetic or solution-oriented about the whole situation.

10/10

Exceptional

09 Mar 2026

Tricia

nice hotel

8/10

Excellent

08 Mar 2026

Charlene

Very easy to access everything. Close to shops and a great walk to the river and other historic areas. No gluten-free options at breakfast other than oatmeal. That was my one complaint.

Self

10/10

Exceptional

06 Mar 2026

Paula

We stayed here before a few weeks ago and came back this week !! Lynette at door remembered us and she was excellent in guiding us to a few things!! Everyone so friendly and polite!!

Family_with_children

10/10

Exceptional

06 Mar 2026

Alejandra

Everything is quite close

Friends

10/10

Exceptional

04 Mar 2026

Jose

The hotel’s location is excellent and highly convenient for travelers. The staff demonstrated professionalism and ensured a positive experience throughout my stay. However, the elevator system presented an inconvenience, as the elevators were intermittently malfunctioning and occasionally getting stuck. This was the sole downside to an otherwise enjoyable visit. Despite this issue, I would confidently choose to stay at this hotel again, as the overall service and amenities outweighed the drawback, and I am optimistic about improvements in the future.

Partner

10/10

Exceptional

03 Mar 2026

Artemio

The hotel was good. Confusing at first because the hotel doesn’t come with their own parking spot. You have to pay parking separately. But other than my stay in was nice.

4/10

Poor

01 Mar 2026

Bethany

In this 40 floor hotel, only 1 of the 3 very small elevators was functioning. After waiting 20 mins for an available elevator, we ended up walking 18 flights of stairs with our luggage. We had to take 18 flights of stairs multiple times during our stay. The onsite parking is $70 per night + valet tip. Any money you think you are saving in this hotel is eaten up in parking fees. I would never stay at this hotel again.

8/10

Excellent

26 Feb 2026

Janos

Clean room, clean bathroom. Great room services. Chaimbermaid folded my pajamas!

Self

8/10

Excellent

25 Feb 2026

GORDON

Excellent location

Partner

6/10

Pleasant

21 Feb 2026

Alexander

Reception was under staff and one attendee was taking all the hosts coming in for check in at 4pm. Very unprofessional for one hard worker to service many impatient, tired customers who just want an easy check in.

Friends

10/10

Exceptional

21 Feb 2026

Randy

The room was very clean and nice and staff are very friendly

Family

2/10

Poor

20 Feb 2026

Adam

Room was dirty, carpet was old and raggedy. They had no hot water in the entire hotel. Staff could have cared less. No signs says anything about water issue.

Family_with_children

10/10

Exceptional

20 Feb 2026

Anne

Spotless room. Great staff.

2/10

Poor

19 Feb 2026

Adam

Room was dirty. No hot water in hotel. Front desk staff didn’t tell us that when we checked in. No signs anyways saying not hot water was available. I went down to the front desk and told them and the lady said yes we don’t have any hot water.

Family_with_children

8/10

Excellent

17 Feb 2026

Marianne

Our room was clean and the staff were quite friendly. We discovered the first morning of our stay that our shower wasn’t working properly. A repairman was sent to our room right away and though he fixed the problem, he left behind a quite dirty space. The second mowing of our stay the whole hotel had no hot water, so we didn’t get to use the shower anyway!

Friends_and_family Family

4/10

Poor

16 Feb 2026

Samuel

Shady front desk ladies. Had to take the stairs fromt the 17th floor.

Partner

10/10

Exceptional

13 Feb 2026

Carri

10/10

Exceptional

12 Feb 2026

Elizabeth

Loved the hotel, safe, perfect location, room was HUGE! Clean and great customer service!

10/10

Exceptional

10 Feb 2026

Yu Yu

Everything was great. Could maybe prepare humidifiers in the winter as it gets super dry in the winter.

Business_and_leisure Self

8/10

Excellent

10 Feb 2026

Yerson

They upgraded my room. It was a good experience. Love it. Windows need to be clean from outside. But was good

Partner

8/10

Excellent

09 Feb 2026

Alvin

Yes the room was spacious very clean

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Lucero

I loved staying at hamptom Inn. The hotel was unbreakable and the breakfast gives it a plus. I loved the views from my room. Without a doubt, I would stay there again

10/10

Exceptional

02 Feb 2026

Michele

The room was spotless, offer free and very comfortable.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Georvanna

Room was in decent condition. Tub water was slow to drain. Refrigerator wasn’t staying cold. Only 1 elevator was working over the weekend .

6/10

Pleasant

01 Feb 2026

Sanjit

Elevator is horrible. Had to wait more than 10 mins for the elevators

Self

10/10

Exceptional

31 Jan 2026

Jexandra

Clean and spacious room. Amenities in the bathroom and staff was nice and helpful.

Leisure Family

8/10

Excellent

27 Jan 2026

Kristyn

I love this hotel and have been staying there every December. The room was very drafty and breakfast quality seems to be diminishing. No complaints otherwise. Location is great and staff is friendly.

10/10

Exceptional

20 Jan 2026

Ilham

Great hotel,, like so much

4/10

Poor

19 Jan 2026

Shane

Badly needs an upgrade. Sketchy elevators.

6/10

Pleasant

19 Jan 2026

Tiffany

The breakfast is not open long enough to enjoy it. They charged me twice for parking for a one night stay

Leisure

10/10

Exceptional

18 Jan 2026

Hui

Location is very convenient, walkable around.
Staff are very nice, helpful and friendly.
Although does not look like brand new, the room is still functioning very well and comfortable.
Breakfast is great

Partner

10/10

Exceptional

17 Jan 2026

george

The room was in good condition for being an older hotel. I LOVE this place. the Breakfast is great the staff is great. If you have kids, this hotel is Directly across the street from the Harry Potter store in Chicago.

Self

6/10

Pleasant

13 Jan 2026

Alexis

Bathroom needs to be upgraded asap!!

Leisure Friends

10/10

Exceptional

12 Jan 2026

Jose

Very good nice neighborhood and clean

6/10

Pleasant

09 Jan 2026

Houman

Towels were not clean enough.

Self

10/10

Exceptional

09 Jan 2026

Mary

Room was perfect. The staff were the best. I rated the hostess who really helped me with coping with the surgery of my son. The gentleman behind the desk who worked the night shift was so kind, caring and understanding too. His name started with an M. Marcus I think. Everyone else was nice too. I will always stay at your hotel when I have to be close to Northwestern Hospital!!!

Self

10/10

Exceptional

08 Jan 2026

Michael

Enjoyed my stay. Will be back.

8/10

Excellent

07 Jan 2026

Julie

It is an older hotel and not fancy. The paint is peeling in the bathroom ceiling because I am assuming no exhaust fan.
Love the location as we go to the North Western Hospital.
Breakfast is standard hotel free breakfast. The gentleman at breakfast if friendly and helpful. Would stay there again.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

ELMER

Limpio

6/10

Pleasant

04 Jan 2026

Kara

The elevators and main areas were filthy. At breakfast, they were out of milk, water, and coffee. When we asked for more, they were extremely rude and would not provide it. The room was nice and the staff was helpful, though clearly overwhelmed. We checked in and were sent to a room that wasn’t ready. We went back down to the lobby and were never told when it was ready.

10/10

Exceptional

04 Jan 2026

Jason

Very clean and comfortable. Spacious and convenient location with a lot of shopping stores and restaurants around the area. Customer service was great.

Friends_and_family Family

2/10

Poor

04 Jan 2026

Gaurav Somnath

The room service was too slow. There was no water in the water dispenser. The windows were leaking. I would not recommend anyone staying here.

Leisure

10/10

Exceptional

03 Jan 2026

Shelby

Room was clean. Staff was very nice and professional

Leisure Partner

6/10

Pleasant

02 Jan 2026

Breanna

Booked our stay for 5 nights, when arriving everything went smooth, location is great and staff was very friendly. The next day, we called for a roll of toilet paper as we only had half of a roll in the restroom for 3 people, 5 night stay! That night when we were done exploring we wanted to shower. No shampoo and no body wash. Called down, after I had already attempted to shower, so in towel. Waited 3 hours for soap, shampoo etc. the breakfast was empty of food choices the entire weekend. (This is why I selected this hotel was for breakfast) overall, it was a good place to sleep but the extras were kind of a bummer.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Nikhil

Room was clean and staff was friendly!

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Tushar

Everything was good! Beyond my expectations everything is so close, walking distance love it!!

Self

10/10

Exceptional

31 Dec 2025

Kyle

Room was perfect, we had a fantastic view of the city.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Mehdi

It was an average stay.

Leisure

8/10

Excellent

30 Dec 2025

Melissa

Room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Naimah

Clean room, staff

Business Family

6/10

Pleasant

29 Dec 2025

Xilei

Stay 6 days, only clean twice.

8/10

Excellent

28 Dec 2025

Rodney

For a large hotel i expected a more variety on the breakfast bar.

Had trouble keeping toilet paper in our room. Glad there was a tissue box!

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Chad

The rooms were clean.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Thomas

Room was clean, water pressure was good, the line for breakfast was so long, many guests (including us) wete unable to eat before the food was put up. The elevators were very slow, but that's to be expected in a large city. The location was great.

Leisure Family

6/10

Pleasant

27 Dec 2025

Sally

Room to be cleaner and in better condition. Bathrooms are damp, paint peeling off, no ventilation. Pillows can be newer and in better shape. Breakfast sraffwerele extremely rude throughout the 7 days we stayed there paying for 3 rooms. No milk. When asked for a yogurt ir milk we were told we can get in the store. Front desk staff most of them were nice.

Friends_and_family Family

2/10

Poor

26 Dec 2025

Rahim

Very bad customer service and could not accomodate the slightest

Leisure

8/10

Excellent

26 Dec 2025

Troy

I checked in on Wednesday December 17 and Checked out Sunday December 21, throughout my stay, that front desk staff was nice, informative, and helpful. They always had a smile on their face, even the third shift gentleman on Saturday December 20.
My two concerns with this property is that Inhad issues getting into my room 2731, there was a trick with opening the door, housekeeping was able to open the door with no issues, also the 27th floor ice machine seemed like it was turned off. I didn’t repot it, because I noticed it on my last day.

Leisure Family

10/10

Exceptional

23 Dec 2025

Fernanda

Excellent location, huge rooms! HUGE! Great deal!

2/10

Poor

23 Dec 2025

Jennifer

The room was fine the amenities no there was no microwave in the room. They also charged 69.00 nightly for valet parking which I never experienced at a hotel where you've already paid to stay and the front desk person said \"or you can park somewhere else like at the hospital\". I've been back home to Chicago and stayed at other hotels and never paid for parking. Big cities are becoming a rip off taking money anyway they can, this may cause me a not so comfortable stay with expedia hotels but I don't like being ripped off or paying twice to stay at a hotel or even inconvenienced by paying and walking to park my car.

Family

2/10

Poor

21 Dec 2025

Cole

Bad vallet

2/10

Poor

21 Dec 2025

Grace

Dirty hotel, dirty comforter, no water, elevators took forever, didn’t bring new comforter when we asked 2 times

10/10

Exceptional

21 Dec 2025

Alexander

Room was great. Very comfy and spacious. Hotel is close to major tourist area, walking distance to most of them and CTA is across the street. Staff was friendly and helpful as well. Breakfast was great also and a good variety of options and the have hot food which is great to start your day. Will definitely return.

8/10

Excellent

20 Dec 2025

Karen

Wonderful location.

8/10

Excellent

20 Dec 2025

Jessica

Great location. We checked in Thursday and checked out Saturday. The process was very easy. The \"market\" was out of water by Friday evening and no restock for Saturday morning. Not the most comfortable bed/pillows but not the worst. Overall great stay.

Leisure Partner

2/10

Poor

20 Dec 2025

Rachel

There was a live roach in my room. In the bathroom to be exact next to the toilet. I was terrified all night.

4/10

Poor

20 Dec 2025

Justina

Staff was friendly. Breakfast was free and there was a lot of room to sit, but the only thing that didn’t look like it would give you a GI upset were the waffles. The yogurt was room temperature, eggs and ham were cold. But again, it was free. The absolute worst things about this hotel was the horrible elevator service. We stood on the 14th floor for ~15 minutes before deciding to take the stairs. Our room was very old. Holes in the wall where old pictures were hung with paint missing, my curling iron plug fell out of the outlet while I was using it.. But the bed was clean and comfortable. It was winter when we stayed, so the pool was closed, but it looked like it has been out of commission for years and in dire need of a complete demo. The whole hotel could be gutted and revamped. I would not stay here again, but if you just need a place to sleep in an excellent location, it might be for you!

Leisure Partner

10/10

Exceptional

19 Dec 2025

NATALIE

Great location and nice size room

Partner

8/10

Excellent

16 Dec 2025

Petar

Clean room

Friends_and_family Friends

8/10

Excellent

15 Dec 2025

Julie

Convenient location to where we were going. Did not like 50 early check in fee for 2pm arrival, but they did hold our luggage until 4

Business

10/10

Exceptional

15 Dec 2025

sanaa

The room was very spacious and clean. The staff was very friendly and accommodating . There is parking in the hotel which is very convenient. Everything we visited was within walking distance. Would stay again.

Leisure Family

6/10

Pleasant

09 Dec 2025

Bassem

This was my 3rd year to visit. The room was facing the elevator an it was noisy all time. Also the continental breakfast is way less quality that before and it was kind of strange to the staff to provide bar code for staff tips/donation.

Business_and_leisure Family

8/10

Excellent

09 Dec 2025

Courteney

Very happy with my two stays here.

10/10

Exceptional

08 Dec 2025

David

Everything was great except for the breakfast. It is technically food, but . . .. If you lower your expectations before stepping in to the dining room, you will be ok.

Leisure Family

10/10

Exceptional

06 Dec 2025

Lisa

Perfect location, spacious very clean room, great staff and wonderful breakfast!! Will definitely stay here again

8/10

Excellent

06 Dec 2025

Dwayne

Bathroom could have been warmer.

Family

8/10

Excellent

04 Dec 2025

Suzanne

Staff was helpful and friendly.

Breakfast was mediocre. Last time I stayed it was much better, sausage was inedible.

Business

8/10

Excellent

04 Dec 2025

We had to move to new room because the first room was right next to the elevator, which was making a lot of noise. The new room had trouble with the heater and needed to have an engineer come and fix it. Otherwise, the visit was okay

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Michael

Great

Business Self

10/10

Exceptional

28 Nov 2025

Robert

Good accommodations. Slightly dated rooms. Great location. Great staff

Leisure Self

10/10

Exceptional

25 Nov 2025

Amy

Hotel was clean and comfortable. The staff was very friendly and helpful!

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Stephanie

The location was great. Room was spacious and clean.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

James

Room was great, facility is nice. DO NOT stay here if anything is going on in town. 20min wait for an elevator is common. Checkin was a mess. Parking was flawless.

10/10

Exceptional

22 Nov 2025

Lashawn

I did not have breakfast

Leisure Family

10/10

Exceptional

15 Nov 2025

Alicia

The room is nice and spacious

Leisure Family

10/10

Exceptional

14 Nov 2025

Barbara

Very friendly and helpful staff. Good variety of food at breakfast.

8/10

Excellent

12 Nov 2025

Courteney

The room was very nice. Breakfast was good with an exceptional attendant who was very attentive and friendly.

4/10

Poor

11 Nov 2025

Alexis

The pillows were paper thin, the staff didn’t help with an emergency check out, the parking situation was dumb. I won’t be back.

10/10

Exceptional

09 Nov 2025

Maria

All perfect

8/10

Excellent

09 Nov 2025

cheryl

rooms were clean and staff were very friendly

Friends_and_family Friends

4/10

Poor

07 Nov 2025

Lynn

I reserved a room with a king sized bed and sleeper sofa. I was told there were none available at check in and I couldn’t get an upgraded room. Unfortunately, queen sized beds just aren’t long enough as we are both very tall. Disappointing that we weren’t offered any other options when that is what we reserved, to say the least.

Business Partner

10/10

Exceptional

04 Nov 2025

Sheila

Very courteous and helpful staff, from the valet to the busboy at the breakfast bar. Will definitely stay here again.

Business Partner

8/10

Excellent

03 Nov 2025

Mustapha

Unlabeled breakfast items (meet), ice machine makes horrible noise while people are sleeping, plumbing issue, unventilated bathroom. Could be a lot better if the maintenance was adequate.

4/10

Poor

02 Nov 2025

Raquel

Dirty and they don't have swimming pool

10/10

Exceptional

01 Nov 2025

Alejandro

Room was clean! Views were great. Walking distance to tourist spots.

8/10

Excellent