Name: Hampton Inn Chicago Downtown/Magnificent Mile
Address: 160 E. Huron St., Chicago, 60611, US

2/10

Poor

02 Aug 2026

yulia

Horrible hotel, old facility not maintained at all. In the morning time we wait for elevator 20 minutes. Very dirty in the hotel area, the check in time very long and not satisfied.

8/10

Excellent

02 Aug 2026

Maggie

Location

8/10

Excellent

31 Jul 2026

Ghulam

Had a a good stay — comfortable bed and helpful staff at check-in.

A couple things to improve: The AC/thermostat in my room wasn’t reliable. Adjusting it didn’t change the temp unless the unit itself turned on with noticeable noise and cooling. Also, there was no toothpaste provided, and when I asked for an extra blanket, I was told they were out of stock.

With these small fixes, this would easily be a 5-star stay.

6/10

Pleasant

29 Jul 2026

Jennifer

Hotel is very poorly maintained and the beds were terribly uncomfortable. The staff was friendly and helpful. Elevators slow. Ended up walking the stairs 21 flights after waiting for more than 15 minutes. Not a dirty place but not sure I would return.

10/10

Exceptional

29 Jul 2026

Manuel

Excellent location, comfortable rooms, quiet.

8/10

Excellent

28 Jul 2026

Wendy

The room was very clean and very comfortable beds. Good breakfast spread and overall clean. Location was perfect. Would stay again. The only thing that was a disappointment was they advertise rooftop pool but according to other guests it hasn't worked in 2 years. It's located next to the rooftop fitness center and in bad rainy weather the water leaks into the fitness area. This needs to be taken off the website. I really wanted to use the pool. Everything else was good. Microwaves in the room would be nice since we pay a lot of money to stay here.

2/10

Poor

27 Jul 2026

Tammy

My husband and I will not be staying at your hotel again. As a Hilton Honors member who has stayed at many Hilton properties over the years, I was extremely disappointed with this experience.

Our room had numerous maintenance and cleanliness issues. We found spiders in the room, the windows were so filthy that we could barely enjoy the downtown view, the television stopped working and had to be replaced by maintenance, the thermostat fell off the wall, and the carpet was noticeably dirty. In addition, the water pressure in the bathroom was very low.
When I requested to be moved to another room, my request was denied, which only added to my frustration.
I paid more than $900 for a three-night stay, and the condition of the property did not come close to meeting the standards I have come to expect from Hilton.

The fitness center was outdated, dirty, and had filthy windows. The pool area was not operational and appeared neglected.

It is disappointing that this property is advertised as a beautiful hotel when, in reality, it falls far short of that description.

Based on this experience, I cannot recommend this location and will not be returning.

2/10

Poor

27 Jul 2026

Edward

During my stay in Room 1412, I encountered multiple issues including non-functioning air conditioning on two nights, a warm refrigerator, inadequate shower pressure unless turned fully to the hottest setting, no housekeeping service, and repeated failures to receive fresh towels despite multiple requests. Additionally, elevator delays on the day of arrival resulted in an approximately 30‑minute wait.

I attempted to resolve these issues directly with the property. A front desk representative provided an email address and stated he would leave my bill open for management review. I followed up by email after my stay but did not receive any response.

10/10

Exceptional

26 Jul 2026

Scott

The room was spacious and clean and the hotel was in a great location.

6/10

Pleasant

26 Jul 2026

Michael

Was expecting pool but it’s in process of being removed. Staff nice and were ok but brkfst was absolutely terrible. All items not cooked enough (ie potatoes, sausage etc)

4/10

Poor

26 Jul 2026

Andrew Francis

The hotel was on balance OK. But for one issue, which I'll address below, I had no serious concerns. The gym was a bit sad, but that seems par for the course in most hotels these days. The pool was out of commission. If you are on a higher floor, be prepared to wait on an elevator, perhaps for quite a while.

What ruined the experience was the gentleman, whose first name begins with \"D\" (I'll refrain from outing him publicly), who managed the dining area. He acted very friendly for most of our breakfast visits, especially when he shared his QR code seeking a tip (BTW, pal, we took it with us to tip you when we got home). But when my wife had problems with one of the devices--waffle maker?--instead of helping, his response was a curt, \"READ. THE. SIGN.\" Might be that sign was a bit hard to read. Glad we postponed tipping. Anyway, even if I wanted to return to this hotel, there is no way my wife would approve.

10/10

Exceptional

26 Jul 2026

Chidiebere

The staff is so helpful and kind. From the front desk assistants to the housekeepers and concierge staff, everybody played a role in making sure we were so comfortable. When we had to leave our bags after checking out, so we could explore the city before leaving for the airport, they kindly held onto our bags for us. The only problem was the length of time with the elevators, which they can’t control for, so factor that long wait time into your travel time/leaving the hotel. You may also want to bring your other entertainment options, cause the tv only has cable. Breakfast was decent too.

8/10

Excellent

24 Jul 2026

Bill

Hotel is okay. Could use an update. Breakfast was fine. Pool was “ under renovations”. That should have been included in the hotel description. It’s one of the reasons I booked hotel.

6/10

Pleasant

24 Jul 2026

Cheryl

Overall we had a good experience at this hotel.
the lobby was in need of upgrades and the carpet seemed to be unkept.

the staff at check in was great, late night staff when trying to buy water ignored us for several minutes. the housekeeping ladies were very nice.

at check out 9:45 AM it literally took 30 minutes to get on the elevator to get down to lobby, we would have taken the stairs but we had luggage and we were on the 28th floor.
our room was nice and clean and serviced regularly. Larry & Cheryl Kelley

10/10

Exceptional

24 Jul 2026

Mia

N/a

10/10

Exceptional

23 Jul 2026

John

Easy check in. property was quint and inviting. Parking next door!

4/10

Poor

23 Jul 2026

Ashley

The hotel needs an update! Chairs were ripped in lobby and dining room for breakfast.

My bathroom faucet only had a trickle for the cold water, the tub faucet barely worked.

The carpet in all the halls were worn pretty bad.

Was supposed to have a pool, but pool was empty and gross looking. My kids were very disappointed.

Definitely will not be back.

6/10

Pleasant

23 Jul 2026

THOM

Hotel was just okay. Way overpriced for being a 2-3 star though. Shower was average, no vent in bathroom so steam was an issue. Night staff was useless. Valet parking was an absolute nightmare. In/out took an enormous amount of time to drop off and pick up vehicle. This was such a waste of precious time. There are much better alternatives than this one.

6/10

Pleasant

22 Jul 2026

Rezwanul

- Location was amazing.
- Pool was under renovations, couldn’t enjoy the pool during the hot days (July heat).
- Breakfast was very basic, nothing special. Was expecting something good when I saw the review earlier mentioning breakfast is amazing.

6/10

Pleasant

22 Jul 2026

cheryl l

Adequate

6/10

Pleasant

22 Jul 2026

Edward

Staff was really good. Hotel seemed kind of old.

6/10

Pleasant

21 Jul 2026

Ambria

We stayed at this hotel for one night with 4 people for a concert. We checked in right at 4, and we stayed on the 15th floor. When we got to our room, it was very hot. We turned on the AC right away and left for the concert within an hour. We didn't get back to the room until about 12:30 am. When we got back to our room, it was almost hotter than before. The AC unit didn't work at all. Luckily, a maintenance guy came to our room and helped us, but the AC never turned on, and he could only bring us a fan. I would recommend this hotel to anyone, except if you plan to stay here during the summer. Also, we checked out on a Monday morning and waited over 30 minutes for an elevator, so we ended up walking down the stairs instead. This hotel is nice, but there are plenty better in Chicago.

Friends_and_family Family

2/10

Poor

21 Jul 2026

Steve

This place requires a $200 deposit on the room at check-in. It has been 18 days since I checked out and the deposit is still on hold. I have been calling for days and NO ONE EVER ANSWERS the phone at the front desk. Even when I was in the hotel room no one answered. When I walked down 15 flight since the elevators took 30 minutes or more to get onto the staff was just hanging out. LETTING THE PHONE RING AWAY. The sad thing is the manager was one of them. My room was not trashed. GIVE ME MY DEPOSIT BACK!

Family_with_children

6/10

Pleasant

20 Jul 2026

b

Hotel needs upgraded. Lobby carpet, elevator carpets etc stained and frayed. Chairs and sofas in dining room ripped and worn. Not appealing.

Family_with_children

8/10

Excellent

20 Jul 2026

Jennifer

I found the room to be spacious and clean. And the location was perfect for my workshop down a few blocks. When I went to the staff, I found them to be mostly kind and helpful. My only concern was, as a cane user, the accessibility button didn't work from the outside at night, and it made entering, especially with bags, etc., challenging. When I asked if it could be turned on and they said they would do so, I noticed it did not happen.

Self

10/10

Exceptional

20 Jul 2026

Anila

The breakfast was good and staff was friendly

Family_with_children

8/10

Excellent

19 Jul 2026

Steve

I would have like for the pool to be open and to serve no pork protein for breakfast

2/10

Poor

19 Jul 2026

Rich

Manager and general manager were zero help. They put us in a different hotel when our room at the the Hampton didn’t have AC. I get that this was out of their control but we were told the hotel the put us up in was right around the corner and half a block down. Turned out to be 6 blocks down. So we are pushing 4 suitcases and 2 backpacks with 2 kids down the sidewalks of Downtown Chicago. Tried called the hotel again about issues and we’re out on hold to talk to a manager for 45 minutes. Finally we walked the 6 blocks back to talk to him since he wasn’t answering and we found out that he had stepped out. Very unprofessional at this hotel and I will tell anyone and everyone i know that goes to Chicago to never stay at this hotel.

Family_with_children

4/10

Poor

19 Jul 2026

allen

Air conditioning didn't work at all in one room.

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Anthony

The property was in relatively good condition. The staff was helpful. The breakfast served its purpose. Yet there was no pool like advertised. Additionally, the elevator situation was chaotic.

Partner

10/10

Exceptional

18 Jul 2026

Jessica

The hotel staff is very friendly. The breakfast was good.

Partner

8/10

Excellent

18 Jul 2026

Monica LaRae

Elevators are slow. Breakfast was not great. Location is perfect for walking everything is super close.

Family_with_children

6/10

Pleasant

18 Jul 2026

Chiranjivi

Bed comfort has hole in it. There were no bathrobes and no microwave oven inside room.

Partner

4/10

Poor

18 Jul 2026

Laurel

Parking was crowded and took a while to get situated. Pool was closed and no where on Expedia did it say the pool was closed nor was either of my messages answered by the Hotel through the Expedia app regarding the pool closure answered or acknowledged. We were supposed to stay 2 nights but only stayed 1.

Partner

4/10

Poor

18 Jul 2026

Karen

The hotel itself was okay at best but I will never stay here again. The room smelled stale. We asked for extra bags for the ice bucket and an extra blanket and never received either. Worst of all…we waited for over 1/2 hour for an elevator and eventually gave up and walked down 17 floors. Nothing liked feeling trapped to start the day off!!! Never again!!!

Family

8/10

Excellent

17 Jul 2026

Xiang

空调制冷效果不够好

Family

10/10

Exceptional

15 Jul 2026

Liz

Top notch location, good breakfast, friendly staff- what more can you ask for?! Will definitely stay again when I'm back in town for work at the children's hospital!

Business

6/10

Pleasant

15 Jul 2026

Philip

The room was clean and comfortable with a good AC and heating system. I appreciated the coffee maker in the room and the great breakfast. Used the gym upstairs which was fine. The room was a little dark (1412) and needed some attention for the shower diverter valve which was gushing water into the tub as I showered, but generally happy and very central location.

Self

10/10

Exceptional

14 Jul 2026

Sarah

Great location, lots of attractions within walking distance. Breakfast was well stocked and plenty of variety.

Family_with_children

8/10

Excellent

14 Jul 2026

James

Room was clean, somewhat dated and worn, but everything worked. However, one day they didn’t clean and provide fresh towels, and we were out all day so came back to this at 11:00 pm. (Full disclosure, We did not complain or allow mgmt to fix this).
Breakfast was better than some similar tier hotels, including hot eggs, sausage and potatoes, plus the usual waffles yogurt and a variety of cereals and fruit.
Staff were very good, friendly and helpful.
The wait for elevators was sometimes pretty long, over 5 minutes.
The location is good. Lots of walkable restaurants, excellent high end shopping and good public transit.
Valet parking is available but we didn’t have a car..

Partner

2/10

Poor

11 Jul 2026

Martha

This hotel has no pool. If I could give “0” stars I would. But, the first problem with our stay was not the hotel’s fault, but Expedia’s. The Expedia site clearly states 40th floor rooftop pool. I showed up with four children ready to swim and apparently the pool has been closed for TWO years. Expedia asked if I wanted to cancel the reservation, we were already checked in with no where else to go! I had no choice but to stay.

The second issue was that I was one adult with four kids. I reserved TWO rooms, which they could not put next to each other or even on the same floor! I had called Hilton and confirmed I would have adjoining rooms. The front desk said I should have called the hotel location front desk b/c they would have told me they don’t offer adjoining rooms at all! After a lot of back and forth finally got two rooms on the same floor. Felt VERY unsafe to have kids down the hall. Also unsafe that you don’t need a room key to access the elevator so anyone off the street can make their way up to guest rooms. Normally I wouldn’t be concerned with this but b/c kids were alone I was very uncomfortable with this weak security.

Least of my problems was that the AC in the room couldn’t be adjusted and it was very warm - 75 degrees all night. The kids room was stuck on 65, and freezing for them.

All of this was not the fault of the hotel staff - more an issue with Expedia and hotel executive management not investing safe procedures.

Family_with_children

8/10

Excellent

11 Jul 2026

Sharika

The hotel staff was very nice and helpful. The elevator very slow and seemed a little unsafe at times . The breakfast was okay. It could have used some variety. Maybe add some pancakes, fresh fruit, and bacon or turkey sausage/bacon. The rooms were clean and very comfortable. I had a view of Michigan ave from my room so that was also very nice. Overall this is a very good hotel. There was a mixup with my billing that I am still waiting to get corrected but the staff was very helpful and apologized for the error.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Dan

....

Partner

6/10

Pleasant

10 Jul 2026

JoLynn

The staff is great and very helpful. The hotel is quite old and dated. The carpets need to be replaced and it needs new paint. Breakfast was good and the valet was very helpful. Overall not bad. Not sure we would stay again. Awesome staff!

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Purna chandra mouly

Great location, decent staff, average cleanliness, extremely slow elevators, very poor breakfast and overall a below average experience.

Family_with_children

8/10

Excellent

07 Jul 2026

David

Great stay, but pool is still unavailable.

Family_with_children

8/10

Excellent

07 Jul 2026

merri

Great location next to Michigan Ave.
We got a bus one block away that took us to Obama Presidential Center, Griffin Museum of Science and Industry and the Field Museum. We also chose to walk 12 miles in 3 days to see everything else!

Partner

10/10

Exceptional

07 Jul 2026

Betsy

Great location for appts at Northwestern Hospital. This is like a 2nd home to us and we are always grateful for the hospitality.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Ambris

My family and I booked the property while on vacation in Chicago. While the property’s location is great we were disappointed by a few things. There was no mention of a deposit until check in; the first room that we were checked into had no AC . After being reassigned to a second room the mini fridge was not working. The hotel lists a pool as an amenity however we discovered that the pool was bone dry during our visit.You only have the option to valet park but be prepared for a 29-30 minute wait for your vehicle. There are 40 floors in the hotel and 3 elevators which caused pure chaos during breakfast and checkout times. The hotel is not horrible but there is a need for major improvements.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Chadwick

Horrible customer service. Cancelled my room on me and didn’t bother to call or send an email. Didn’t know til i arrived at the hotel. I’ll leave it at that

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Penny

We valeted so the parking was nice as they took and parked our car and when we checked out, they went and brought it back. Front desk staff were friendly, especially Darnell, Joey and one of the ladies up front. Beds were comfortable and views were nice.

Family_with_children

10/10

Exceptional

06 Jul 2026

Aurimar

Perfect

8/10

Excellent

06 Jul 2026

Robin

Great location, old hotel, not the cleanest

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Fotini

The location was definitely the best part of our stay. It was convenient and made it easy to get around Chicago and visit the attractions we wanted to see.

Unfortunately, everything else was disappointing. The hotel felt old, run-down, and not as clean or well-maintained as we expected. Our room was much smaller than it appeared in the photos, making it feel cramped.

The biggest letdown was that the pool was closed. We specifically chose this hotel because it had a pool, and there was no clear notice before our arrival that it wouldn’t be available. Had we known, we would have booked somewhere else.

Family_with_children

10/10

Exceptional

05 Jul 2026

Gildardo

Clean room excellent service

Family_with_children

6/10

Pleasant

05 Jul 2026

Guadalupe

It was okay, wouldn’t go back.

Partner

10/10

Exceptional

05 Jul 2026

Ahmaed

Very clean and comfy

Family_with_children

6/10

Pleasant

05 Jul 2026

Maria luisa

No me gusto los pasillos lobby y area comun de Sala de estar estaban sucias

Family

10/10

Exceptional

05 Jul 2026

Shailaja

Breakfast, central location

Family

10/10

Exceptional

04 Jul 2026

Hadeel

Amazing staying

10/10

Exceptional

03 Jul 2026

Tushar

Stayed there for 2nd time - great location

Friends

8/10

Excellent

03 Jul 2026

Amritpal

location location location.amazing breakfast .

Family_with_children

4/10

Poor

03 Jul 2026

Angela Maria

This hotel's advertising is misleading. The pool doesn't exist as shown in the photos, and the services this hotel offers... Upon arrival and check-in, I waited an hour at reception because they couldn't find my reservation, which I had made in advance. My family and I were exhausted after an eight-hour international flight and frustrated by the long wait in 85 degree heat. The air conditioning in the room wasn't working properly; it was 85 degrees outside, and the room was just as hot and stifling. I called reception, and they assured me they had adjusted it to the correct temperature, which wasn't true because the room was unbearably hot. Furthermore, some hooks at the bottom of the bed were loose and poorly secured, a safety hazard that caused me to bump my ankles every time I walked past them resulting in bruises.

Family

6/10

Pleasant

01 Jul 2026

Brian

This property is a little rough around the edges …some of the carpeting (elevators in particular) is stained and really terrible looking. The lobby is literally 1 desk to check in and a small(but useful) mini convenience “store”. Our room seemed clean but rundown in the bathroom. Pillows are TERRIBLE. TERRIBLE! 4 on the bed and even using all 4 together gave no support. TERRIBLE! At times there was nobody to answer the easiest of questions …where is the easiest place to grab a taxi? We asked a woman at the valet desk who responded like we were speaking Martian. She was so confused and put out by the question…So bizarre. Good location for Michigan Ave shopping and walking to the River Walk and the rest of the staff we interacted with were really nice. Not a terrible stay but I’ll look elsewhere for future visits.

Partner

10/10

Exceptional

29 Jun 2026

Duncan

Great accommodations and location.

Business

6/10

Pleasant

28 Jun 2026

Jami

No pool, alot needs to be updated, noisey near elevators. Staff was great! Nice to have connected Chipotle if you don't want to venture out for food

Self

10/10

Exceptional

27 Jun 2026

Jiaqi

Good

Self

10/10

Exceptional

26 Jun 2026

Kristin

Clean room. Good breakfast

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Tiffany

Nice staff. Great location!

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Catherine

Hotel has a great location just 1/2 block from Michigan Ave super close to the Harry Potter store and Starbucks Roastery. We used public transport like the bus (1/2 block) and red line (maybe 4 blocks) to visit everywhere we needed. There is a Walgreen just 2 blocks up the street to pick up any essentials you may have forgotten. The staff is very kind from the front desk, to the cleaning person, to the breakfast servers and the concierge (Lynette?). Our room was bigger than we thought and gave with a larger mini fridge. A few cons - it is right next to the hospital so expect some siren noise. The AC was VERY loud. When it turned on, it had a loud hum which I could have dealt with as white noise, but every once in a while it would kick in to high gear and wake me up from my sleep. The elevator for breakfast comes with a wait. We often had to ride it up to come back down. Breakfast is average - generally scrambled eggs, some kind of meat, potatoes, toast and muffins, oatmeal, yogurt, fruit (apples, oranges, bananas), and waffles. We stayed for 6 days and by day 3 it gets a bit boring. There is no microwave in the room, but there is one in the lobby. Some nights we would heat our leftovers and then walk up one flight to the breakfast area to eat (lots off tables and space). Overall the hotel was adequate for our needs.

6/10

Pleasant

22 Jun 2026

David

The Hampton Inn is located right next to a hospital. Ambulance sirens were disruptive all through the night. But the location was ideal. Walking distance to most major attractions.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Robert

I think the staff was the stand out here. We were lucky to meet Lynette who approached us with a gift and after a short conversation turned out to be a wealth of irreplaceable information. They are lucky to have her on their staff.

Family

8/10

Excellent

18 Jun 2026

Robert

This is a nice hotel in an excellent location near the tourist attractions and high end shopping. The front desk might have been a little under staffed. The breakfast area and a seating area are on the second (\"mezzanine\") floor. The room was clean and modern. Most of my point off in the rating was due to the noise level. The AC unit was exceptionally loud and noise did carry easily from room to room. Breakfast was the usual for this type of hotel.

Partner

10/10

Exceptional

18 Jun 2026

Erica

Lynette is so welcoming and friendly! The room was clean and perfect for our stay.

Family_with_children

10/10

Exceptional

18 Jun 2026

Dawn

Excellent service. Every area was clean and well maintained. Staff was very friendly. Breakfast was top notch

Family_with_children

10/10

Exceptional

18 Jun 2026

Nancy

Everything was very nice. The breakfast room could use new seating. Seats were very worn not in good shape.

Friends

4/10

Poor

16 Jun 2026

Tina

I stayed at the Hampton Inn during a very busy week in Chicago. Upon arrival, I noticed the lobby was extremely hot. Once I checked into my room, I discovered the AC was not working. I requested another room, but they were sold out for the evening. I was offered a fan for my room. The room was very dated and the carpet was not clean. I went downstairs to grab a water from the market to find that almost all of the beverages were not stocked and there was no water. Some of the food was expired. I did not want to partake in breakfast due to the cleanliness. I was told I would get another room the next day and that did not happen. For the price, I expected a clean room and working AC. I was not offered anything for my inconvenience.

Self

10/10

Exceptional

15 Jun 2026

Manuela

Un poco viejo necesita remodelación
La limpieza buena
La atención variable
La ubicación buena
El desayuno no muy bueno

Self

4/10

Poor

12 Jun 2026

Richard

Not a clean facility. Room AC inadequate. Hotel advertised as having streaming TV. Not true. Hotel charges a premium rate due to its location. Not even remotely close to Hampton Inn standards that I've experienced previously.

Self

8/10

Excellent

08 Jun 2026

Mary

The pool was not open, the reason why we chose this hotel.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Kelsey

Negatives: The room I stayed in had a broken AC, someone was supposed to come up and look at it but they never came. Room was 78 degrees and the next day they were able to move me to another room. Bathrooms were cramped, and they did not refill the conditioner so I ran out. The pool is “under construction” but I’m not sure they’re actually working on it. The gym left a lot to be desired, seems like it’s not maintained. No water available though there were 2 dispensers. Some missing weights. Peloton bikes were not able to be adjusted though they said they ordered parts. Everything just seemed old. Windows didn’t seem like they had been cleaned in awhile.

Positives: breakfast is included, lots of food options. Location is great, in the middle of everything. Great views of downtown from your room. Seemed clean and bed was comfortable enough.

Self

4/10

Poor

07 Jun 2026

Zeena

Elevated takes ever . We had to walk down the stairs with our suitcases from floor 14th after waiting for the elevator 20 minutes

Family_with_children

6/10

Pleasant

03 Jun 2026

Zach

Parking was really expensive, which is to be expected in Chicago, but I had to wait well over 30 minutes for the valet to park my car. When trying to check out, the elevator would not stop on our floor so we had to hike down 14 flights of stairs.

Partner

10/10

Exceptional

27 May 2026

Darla

This room was very nice and convenient to all of downtown. Checkin was easy. The $75 valet is a little crazy!

Friends_and_family Family

6/10

Pleasant

25 May 2026

Rajwardhan

We did not like our stay here. The room carpet wasn’t clean and looked very worn out. The bathroom was tiny and the bathtub was not draining well. The elevators were a mess! There were 3 elevators and only one of them was working - imagine the inconvenience because of this in the morning rush hour for a 40 story building!
The breakfast was hot and tasted fine. I liked the location but we will not be coming back.

Family_with_children

10/10

Exceptional

22 May 2026

Connie

The staff is tops!

Partner

10/10

Exceptional

19 May 2026

Lance

How fortunate we got a room on 37th floor. What a view. Hotel was close to most of the sites we wanted to see in Chicago

Partner

10/10

Exceptional

17 May 2026

Jerel

Everything was wonderful...staff was very good and helpful...room was very clean...over experience 👍👍

Partner

10/10

Exceptional

15 May 2026

Ken

Very quiet well kept room

10/10

Exceptional

14 May 2026

Connie

The staff is tops! Love this hotel!!!

10/10

Exceptional

12 May 2026

Patricia

Lynette made our vacation experience, in Chicago, extra spectacular. She gave us a warm welcome as soon as entering the hotel. And offered us valuable information regarding places to see while in Chicago.

The rooms were very clean, the free breakfast was good and the lounge area in the mezzanine was more than adequate.

Friends

10/10

Exceptional

10 May 2026

Shadoe

Would book again! Everything was clean and put together with attentive staff. The breakfast also exceeded our expectations. With such a great location and 5 star service I highly recommend staying there.

Friends

2/10

Poor

09 May 2026

Milana

Room smelled so bad and didn’t have any amenities available

Friends

10/10

Exceptional

05 May 2026

Richard

Good place to stay at reasonable rate. The hotel stall was outstanding!

8/10

Excellent

04 May 2026

Taja

The location is perfect!!!! It's a quick walk to various restaurants and shops.

Self

4/10

Poor

03 May 2026

Aaroosh

The room was a little dim in terms of light, but our request was accommodated for extra light to be added in the room. The room was very beautiful overall. The service was terrible as I asked for shampoo and body wash they came after an hour handed it to me and left once without putting it in the washroom. The guy was rude as well, if the person is frustrated on this work then probably they should have filled these things beforehand. Free breakfast isn't worth it since they'll give you almost same breakfast every day. But you'll get refregerator and all in the room, and you might get good view from the room.

Partner

10/10

Exceptional

02 May 2026

Kriste

Breakfast was great. Staff very helpful both at the front desk and in the breakfast area. Next door parking was great. Car was locked in during the weekend.

Family

10/10

Exceptional

01 May 2026

Greta

The room was clean and spacious. It was located in a great spot by the magnificent miles
Staff were very welcoming and helpful
The price was comparatively reasonable
I would definitely stay there again and recommend it to others

Friends

10/10

Exceptional

28 Apr 2026

Paul

Very Nice stay with amazing breakfast!

Partner

4/10

Poor

28 Apr 2026

Randall

During our stay, we arrived to find only a few sheets of toilet tissue in the bathroom. Despite contacting the front desk immediately and following up again the next morning, the issue was never addressed. We eventually had to order a delivery via DoorDash just to obtain basic necessities. This was a disappointing experience that fell well below the Hilton standard I have come to expect.

Partner