Name: The Whitehall Hotel BW Premier Collection
Address: 105 E Delaware Pl, Chicago, 60611, US

10/10

Exceptional

03 Aug 2026

Angela

Our group enjoyed our stay at the Whitehall Hotel. The hotel was in an excellent location. Quiet street, but quick walk to Michigan Ave. Easy parking. Rooms were very clean and comfortable. We found the Whitehall to be very charming. Will definitely stay again.

8/10

Excellent

03 Aug 2026

Claire

The hotel location is great - less than a block to Michigan Ave. The staff were very friendly and helpful and when there was a problem they were quick to address is.

8/10

Excellent

02 Aug 2026

Timothy

This has been a pretty decent lodging option in Chicago for the past few years. I am concerned that some recent management decisions will make it a little less attractive in the future.

10/10

Exceptional

01 Aug 2026

Evelin

Great location, spacious room. Really comfy bed.

10/10

Exceptional

01 Aug 2026

Gabrielle

Staff were extremely helpful and very attentive to any question I had. They went above and beyond to make me feel comfortable. They also helped me troubleshoot public transportation so that I did not get lost.

10/10

Exceptional

01 Aug 2026

TERRE

Good location for the transit system. Walkable to the lake beaches. Quiet and comfortable room size. Helpful staff.

8/10

Excellent

01 Aug 2026

Jennifer

Could use some upgrades in many places… but overall a decent stay. The staff in the restaurant however were amazing!

8/10

Excellent

01 Aug 2026

Candace

Clean and comfortable. Good location with lots to do in walking distance.

10/10

Exceptional

31 Jul 2026

Shannon

Nice location, rooms was small but comfortable

10/10

Exceptional

31 Jul 2026

Brandon

The hotel was amazing. The staff was amazing. I was able to walk around and get to everywhere that I needed to go. It was in a perfect area, and I would definitely recommend it to anyone who wanted to stay.

8/10

Excellent

30 Jul 2026

David

The included breakfast was mediocre.

8/10

Excellent

30 Jul 2026

Benjamin

The room was nice, beds were comfortable enough, and the hotel was really well located. The only real downside was that the water pressure in the shower was just about the worst I’ve ever seen. Would definitely recommend this place (even more so if you’re a bath person)!

4/10

Poor

30 Jul 2026

Craig

All around a good hotel in a great location at a value price. Expect an older hotel to need some TLC but the rooms are large and clean. My disappointment was with the breakfast and the paid parking. Breakfast was bare bones minimum with only fruit, cereal and toast offered— just not competitive in today’s hospitality industry. My real beef is with the pre-paid parking arrangement with the lot across the street. I did all that I was told to do—took a photo of my license plate, paid $58 a night on my hotel bill, even checked with the front desk upon checkout—but the lot would not let me out. Good thing I had a copy of my hotel receipt in my pocket, which I showed the attendant and they finally let me out. I reported this unsatisfactory experience to the front desk and they told me there have been instances of that happening before. Not good, improve your communications with the garage!

8/10

Excellent

30 Jul 2026

Marcelo

La ubicación del hotel es buena, cerca de atracciones para realizar
El hotel está en una zona muy tranquila
Las instalaciones son cómodas

8/10

Excellent

29 Jul 2026

Thomas

The best three parts were: a wonderful bed, a clean room, and a great location. This great historic hotel needs a little freshening up. Fresh paint where needed, and the hallway carpets should be cleaned or replaced. Overall, a great hotel, and I will stay there on my next trip to Chicago.

4/10

Poor

29 Jul 2026

Starr

Dta

6/10

Pleasant

29 Jul 2026

Alan

Location is great. Hotel smelled quite bad of cigarettes. Shower hardly worked and the breakfast buffet is just cereal and toast. I wouldn't stay here again

10/10

Exceptional

28 Jul 2026

Chris

Good stay, one of the desk staff was less than pleasant to talk to. Every time she was not easy to approach and less than helpful. I enjoyed my stay and the room was great. Old wood everywhere which I enjoyed. It was weird when they had their breakfast because they were put out pastries but then in the middle, they put out something that was much nicer but only a few of them not enough for everybody. Sorry it was a little bit weird if you weren’t there at the right time you missed out on something that you really wanted then you saw that half the group that we’re eating had this item that was much better than what they have been serving so it was odd. I didn’t enjoy my day though, and I would go back..

10/10

Exceptional

28 Jul 2026

Denis

Staff was amazing. Packing was eway

8/10

Excellent

28 Jul 2026

Neal

Unique older hotel. Needs some cosmetic work. Bar quiet. “breakfast” LAME!, food not covered, styrofoam dishes, minimal.

6/10

Pleasant

28 Jul 2026

Aydrian

I like how helpful the front desk staff was.

8/10

Excellent

28 Jul 2026

Michele

Older property but historic and well located. Check in staff wasn’t the best but others we interacted with were more helpful. Room was clean. Parking costs were a tad unexpected. Don’t expect a great breakfast so I suggest trying some of the local spots instead.

10/10

Exceptional

28 Jul 2026

Alene

Perfect location for shopping and walking. Great hotel if a little worn. We had a wonderful suite that was spacious and comfortable. The bed and linens were very comfortable. We were pleased and would return again.

10/10

Exceptional

28 Jul 2026

juan sebastian

El hotel está perfectamente ubicado a metros de la Av. Michigan, a pocos cuadras de la zona del paseo costero y playas, así como del Riverwalk.

6/10

Pleasant

28 Jul 2026

Walter

Too expensive for the price
Staffing were great very friendly and easy to get you in

8/10

Excellent

27 Jul 2026

Maria Aurora

Location was awesome!! They did not let us know microwave was available.

6/10

Pleasant

27 Jul 2026

Kimberly

We did not have hot water until the last day and having to ask for ice was annoying

10/10

Exceptional

27 Jul 2026

JOSE D

Everyone here is excellent and accommodating.

8/10

Excellent

26 Jul 2026

Seth

It was amazing! Great location and the hotel has so much charm!

10/10

Exceptional

26 Jul 2026

Shari

Staff very welcoming. The only issue was towels. Only 2 for two days, requested more and they were delivered. The breakfast that was included was OK. Nothing special and mostly carbs. Otherwise a great visit.

6/10

Pleasant

25 Jul 2026

Scott

AC stopped working and had to change in the late night. Front desk at check-in was abrupt. No consideration offered for the change (after two visits from engineering).

6/10

Pleasant

25 Jul 2026

Michael

I thought I was supposed to get a break on parking. According to Hotels.com, I should had got a break on parking and not be charged full price. Staff wasn’t overly friendly. Seemed awfully gruff and defensive. The breakfast buffet was horrible after being bill as great. No yogurt, or eggs, or bacon. Just very basics and not much. Didn’t have hot water for the first two days. The pump needed to get fixed. Took 20-30 minutes to get hot water. The room needed cleaning every day. Was told only cleaned every other day. Love the old hotel. Just disappointed. Paid lots of money for little service.

10/10

Exceptional

25 Jul 2026

Gerika

Good people helpful

10/10

Exceptional

25 Jul 2026

Cheyenne

I liked the classic feel of this hotel, I felt like the room was spacious for a downtown hotel and it was super convenient to everything I wanted to do in downtown Chicago. I would definitely stay here again!

Self

10/10

Exceptional

25 Jul 2026

Ronnie

Clean rooms

10/10

Exceptional

24 Jul 2026

Tucker

Great location, super friendly and helpful staff...will definitely stay here again

10/10

Exceptional

23 Jul 2026

RaJohnna

My stay was excellent. The staff was incredibly helpful and made the experience even more enjoyable. I called the concierge several times for recommendations, and every suggestion was great.

Whenever I needed assistance or something in my room needed attention, one call was all it took. Someone arrived within minutes, and the issue was resolved before they left. The service was prompt and efficient.

I also appreciated the hotel’s environmentally friendly housekeeping option. Guests can choose to have their bed made without having the sheets changed every day, which is a nice way to help conserve water and reduce waste.

One thing to note for future guests is that the complimentary breakfast is a continental breakfast. It includes items like cereal, toast, pastries, fruit, and beverages, rather than hot options such as eggs and bacon.

10/10

Exceptional

23 Jul 2026

Kevin

Good!!!!

8/10

Excellent

23 Jul 2026

Shirley Jean

Cleanliness

8/10

Excellent

23 Jul 2026

Sharon

One of the front desk, people was extremely unfriendly upon check-in and had the same demeanor the next day. The air conditioning is so loud that you can’t sleep with it on. It’s an OK hotel in a great location. I don’t believe I would stay there again.

6/10

Pleasant

22 Jul 2026

Jane

Lovely hotel, unfortunately they were having issues with the hot water the night we stayed

2/10

Poor

22 Jul 2026

Deja

Our room did not have air conditioning that worked properly. I called the front desk immediately when I realized there was no thermostat or way to control the temperature in the room. The room was extremely hot. They sent maintenance who stated that he reset the system in our room so it should start to cool down. He offered a box fan to cool the room down faster, which I said yes to. With the fan, the room was still quite uncomfortably hot, but I figured it would continue to cool overnight. We woke up around 2am completely drenched in sweat because the system stopped working again and the fan was only blowing hot air around. We checked out as quickly as we were able to the next morning.
The room was tiny, it’s really not feasible for more than 1 person to occupy the room based on the amount of space. Would NOT recommend, especially given the price!

10/10

Exceptional

22 Jul 2026

Axavier

Always stay here when in Chicago!! Love it!

10/10

Exceptional

21 Jul 2026

Patricia

Great location

Partner

10/10

Exceptional

21 Jul 2026

Vania

Beautiful elegant boutique hotel - and its location next to all of the luxury stores was a bonus. I do wish they had protein at their breakfast-but the breakfast offered was just fine. Loved that it was a historic location and the beds were sooo nice. Would definitely recommend and stay there again.

Family

10/10

Exceptional

20 Jul 2026

Jay

Great hotel for me and my friends trip to Chicago. Perfect for city adventures, nice clean room would recommend if visiting.

Friends

6/10

Pleasant

20 Jul 2026

Tuyet

The staff are very nice, helpful. Our experience was very wonderful!

Family

8/10

Excellent

20 Jul 2026

Denise

The location was great and the prices were just right when I visited for this boutique hotel. The artwork was nice, the room was nice, except it definitely needed some fixtures fixed like the light in the bathroom was flickering and something was wrong with the bathroom door handle. The sushi restaurant was good.They just need to be more on time when they open and the breakfast buffet had a lot of choices, accept the pancakes with terrible, I would get a new mixture. If they keep the prices low all year round, then I would definitely come again, but I did notice in the summer the prices were higher and I think it was kind of overpriced for this hotel, so just keep that in mind.

Family

10/10

Exceptional

20 Jul 2026

Kristina

Clean room, good location

Friends

10/10

Exceptional

19 Jul 2026

Antonio

Excelent

Self

2/10

Poor

19 Jul 2026

Sinaya

Upon arrival, the room conditions were deplorable. We encountered multiple issues, including mold/mildew and deterioration around the bathtub area, a bathroom ceiling that was bubbling and deteriorating around the vent, and loud banging pipes that repeatedly disrupted our sleep. The sink was not properly cleaned, there was no stopper in the sink, the sheets on one of the beds were torn, and the dust ruffles/bed skirts were visibly dirty and unkept.

Friends

6/10

Pleasant

18 Jul 2026

Tenzin Lungric

I gave it 3 star overall because the maintenance guys helped me retrieve my necklace that fell in the sink but the customer service of the two ladies in the front desk was horrible. Both ladies whenever I called them to ask a question sounded frustrated and would hang up before I even was done talking. I had left my makeup pouch at the hotel when checking out and when I called the only person who truly showed good customer service was the guy I spoke to as it truly felt like he was trying to help me find my lost item. Even when I went to retrieve my lost item the lady in the front desk had an attitude while handing me the item while the guy actually spoke nicely and respectfully to me. Will I ever be staying at this hotel again? NO!!!!!

Family_with_children

8/10

Excellent

18 Jul 2026

Debra

I stay here all the time when I come to town. I walked into the room and I had to call down to the front desk twice within 15 minutes. There were no towels to shower, and the TV didn't work. They immediately came up and serviced my room. When the maintenance guy was in my room, I also had him change the light bulb on the makeup mirror. When I got in that night, I realized that the standing lamp's bulb was out and that's why it was so dark in my room. Again someone came up and replaced the bulb. The next day when I went to take a shower, the dial to turn on the heat lamp over the shower was broken. It would just spin and spin and spin. I reported it but that never got taken care of. On the last day I was down to only a few squares of toilet paper. I looked around. There wasn't another fresh roll anywhere. These were all minor things. I would still stay there again. The maintenance and staff workers apologized and were helpful.

Self

8/10

Excellent

18 Jul 2026

Penelope

The property is in a great location and the suite was large enough for 3 people, with the sofa bed being quite comfortable. The hotel is tired though and the buffet breakfast was bare minimum and offered paper plates and throw away cutlery. As items ran out they weren’t replaced. That was a disappointing experience.
The main restaurant offered a great menu and front of house staff in hotel were helpful and friendly.

Family_with_children

6/10

Pleasant

17 Jul 2026

Kenzington

Seriously outdated. No way it’s a 4-star hotel

Self

10/10

Exceptional

17 Jul 2026

Angela

Great spot for travelers a lot if places in walking distance

Family

10/10

Exceptional

16 Jul 2026

Olajide

Clean, rustic, great. Will visit again.

Self

10/10

Exceptional

16 Jul 2026

Kennedy

I stayed here for a week and it was an amazing stay. Historic building, great location for visiting some of the best spots in Chicago, and amazing staff. Everyone was so nice and accommodating. 10/10 I would stay here again.

Partner

8/10

Excellent

16 Jul 2026

JASMINE ELAINE

Place was in the heart of everything. Easily accessible to a lot of places and to public transportation. Property a little too old and bathroom was kinda small but overall still an amazing experience.

Partner

10/10

Exceptional

15 Jul 2026

Stephen

Hotel staff was kind and helpful, hotel is older but in a prime location and priced affordably. Parking was available directly across the street.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2026

Omar

Fantastic, walkable proximity to Hancock Tower, Michigan Ave shops, Navy Pier, and Wacker. Other destinations within a short drive or ride on the train. Room was very clean, bed was so comfortable, and while the parking ramp across the street wasn’t as convenient as having it attached, it was easy to access with in/out privileges and very speedy elevators both in the hotel and in the parking ramp. I also really liked how spacious the bathroom was in relation to the rest of the room size - very nice for sharing the space with my spouse. Staff was very welcoming, helpful, and courteous.

Partner

6/10

Pleasant

15 Jul 2026

Drew

The hotel was once a gem but it’s showing its age. Had to beg for a one hour late checkout. That shouldn’t happen at a nice hotel.

8/10

Excellent

14 Jul 2026

Joni

This hotel is in a perfect location and a great price! It’s a boutique hotel and quite old but the room was clean with nice decor.

Partner

4/10

Poor

13 Jul 2026

Sheila

It needs to be refreshed it’s drab and dreary and doesn’t look clean my bathroom was dangerous I don’t need a handicap accessible but there are no bars to hang on to getting in and out of shower just depressing and breakfast a joke 1 morning no protein at all

Self

8/10

Excellent

13 Jul 2026

Emily

The location was great but the room was older and not as nice as we expected. Breakfast the next morning was VERY basic. Toast and fruit. Overall the location really made up for it and it was fine.

Partner

6/10

Pleasant

12 Jul 2026

James

The breakfast was undesirable.we were on was real noisy. Other the night it was a pretty good day. The parking $50 shouldn’t have been charged!!

Family_with_children

10/10

Exceptional

12 Jul 2026

Rhonda

The doorman was lovely and very helpful. Didn’t fond the front desk staff overly friendly but still very professional.

Self

10/10

Exceptional

11 Jul 2026

Ada

The property was very clean, and the staff were friendly and welcoming. It’s in a great location, within walking distance of many of the main attractions, restaurants, and other points of interest.

Friends

8/10

Excellent

10 Jul 2026

David

Loved the convenience, restaurant, staff and location. Bar staff, however, was inattentive, forgetful, unqualified.

Partner

10/10

Exceptional

09 Jul 2026

Joseph

Nice historic hotel close to everything. Room was large and comfortable.

Partner

2/10

Poor

06 Jul 2026

Sonja

The property was outdated but fine. The room seemed clean.
There was not rest during our stay here. You can hear everything going on outside and every door that opens and closes. There I security guard on the floor that keeps walking around and his radio is so loud, someone is constantly talking on the other side that we could not sleep multiple nights.

It is in the great location but I would recommend paying little extra for some good sleep at night.

Family_with_children

10/10

Exceptional

06 Jul 2026

Ada

The property and room were clean and well maintained. The beds were comfortable and the AC worked great. Chicago station (red line) was within a few minutes walking distance. Wrigley Field is off of that line. If driving to the hotel, wait to check in to speak to the front desk regarding parking. They have additional information on parking and could possibly save you money. Convenient location for many sights and restaurants. Overall, we had a wonderful stay at the Whitehall Hotel.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Jose

Well Great hotel and location booked a 3 night stay ...we got their and elevator was not working so we had to go up 5 stories second tvs also didn't work for our 3 night stay ....elevator did get fix same day.....they gave us a $100 discount on our stay...overall it's a good hotel would recommend

Partner

10/10

Exceptional

06 Jul 2026

James

The hotel was conveniently located to many attractions within walking distance.

Partner

8/10

Excellent

05 Jul 2026

Eleanor

I was very impressed with Whitehall hotel there’s nothing I would change about it. My visit was a wonderful visit. Thank you Expedia.

Self

10/10

Exceptional

05 Jul 2026

Penny

Excellent location especially for sight seeing. Close to the red line, easy access. Fast elevator but tiny. Front desk was hospitable and very accommodating.

Family_with_children

8/10

Excellent

04 Jul 2026

Emily

Basic

Partner

6/10

Pleasant

04 Jul 2026

Melissa

The only good thing about this hotel is being close to downtown Chicago.

Partner

10/10

Exceptional

03 Jul 2026

Teriann

We arrived early and asked to store our luggage so we could go sightseeing. However, the front desk person was so nice and checked us in early. The room was clean and comfortable. The environment was quiet and restful after a long day. It was nice to have access to a continental breakfast each morning. The staff was very helpful when we had questions about the best way to reach our various destinations each day. The checkout process was very easy. We would definitively stay here again.

Family

10/10

Exceptional

03 Jul 2026

Jefferson L

Great value in the Gold Coast of Chicago. Great location - easy to walk everywhere. The staff was friendly, professional and very helpful. We have stayed here before and will return again. The hotel is ready for a major refreshment .. carpets, elevators, etc.

Partner

8/10

Excellent

03 Jul 2026

DJ

This property is very old/nostalgic....rooms were VERY clean....lobby was a little rough...could be detailed better
No microwave in the rooms OR in the lobby Continental breakfast was good. GREAT location for bars/restaurants/shops!
I would stay again

Partner

10/10

Exceptional

03 Jul 2026

Tamara

Great location, spacious room (Jr Suite), clean, and friendly and helpful front desk staff and restaurant bartender.

Family

6/10

Pleasant

03 Jul 2026

Anabelle

Only stayed there for a day so can’t say much other then
1. A couple times we went downstairs throughout the day and the front desk and lobby was completely empty
2. Not much activity as far as other customers being there I only saw one couple there
3. We arrived a bit early and instead of the lady charging us the $30 for early entrance she charged me $
4 as far as amenities our room did not had a microwave or much going on other then a small coffee maker

10/10

Exceptional

01 Jul 2026

Jennifer

Very charming hotel. Loved the art deco bathroom! The room was large for an old inner city hotel. Plus you cannot beat the location!! So reasonably priced too. Definitely would stay again.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

michael

Couldn’t get in early and hotel amenities in lobby, front “porch” were so so but all else good. Good value relatively speaking.

8/10

Excellent

30 Jun 2026

Sonia

The hotel is a great location, close to shipping, great restaurants, and public transportation

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Anne

The Whitehall was a very nice boutique hotel with a lot of character.
It is ideally situated just a minute's walk from North Michigan Avenue.
The staff were very helpful and my requests were fulfilled straight away.

Self

10/10

Exceptional

30 Jun 2026

Madison

Checking in around 11pm we interacted with a very friendly and helpful man at the desk, who gave us amazing recommendations for pubs that were still open in the area. The room was clean and very comfortable. Parking wasn’t exactly ideal, and was expensive for the night, but I don’t think that’s any fault of the hotel as it’s an independently owned garage across the street.

Partner

6/10

Pleasant

30 Jun 2026

Adil

It is an old hotel, not super clean or well-maintained. It is ok to stay, not bad.

Business

8/10

Excellent

29 Jun 2026

Ida Annette

Our room was a great size, comfortable and the air conditioning worked great. My only complaint is that the bathroom is a little dated and crowded but otherwise we had no problems. The hotel’s proximity to magnificent mile, old town and Gold Coast is great. We walked almost everywhere. The staff was very helpful and accommodating.

Friends

8/10

Excellent

29 Jun 2026

Elizabeth

Grate location right off the mag mile in Chicago. Very cool historic hotel. Beds very comfortable, And it was quite clean. But definitely a historic hotel, so some finishes were old and could stand to be refreshed. The towels were a little bit subpar (thin and small) for such a nice hotel. Breakfast was minimal. I would definitely stay here again.

10/10

Exceptional

28 Jun 2026

Halil

Clean room

Family_with_children

10/10

Exceptional

28 Jun 2026

Aleana

This was the perfect hotel, from the staff — to the location — to the room. Honestly have no complaints. This was my first trip to Chicago and picking this hotel worked out great. I was in walking distance of many activities I did and close to many train stations. The room was very clean upon arrival and the a/c worked a little too good (had to turn it off at times). Whenever I needed something the staff helped immediately. If you’re thinking about this hotel, book asap

Friends

10/10

Exceptional

28 Jun 2026

Mark

Everything was excellent and valet across the street was very easy. Front desk was especially helpful!

Partner

8/10

Excellent

27 Jun 2026

Chiugo

A clean room with acceptable amenities. I would have liked more light in the room. At times it was pretty dark but there were several lamps around. The bathroom had some peeling and damp in the corner where the bath was. The breakfast was pretty sparse and the pastries were stale which was a bit disappointing so better to look for food elsewhere. All in all it did the job. The staff were kind and attentive and would deliver what you needed to the room quickly. If you’re looking for luxury maybe look elsewhere. If you booked a hotel last minute and need something relatively clean and comfortable this will do.

Partner

8/10

Excellent

26 Jun 2026

Dovie

The hotel’s location is excellent if you are planning on visiting major tourist destinations. Water Tower, Navy Pier and the Millennium Park are all within walking distance.
The staff was very helpful.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Courtney

Great location.

Family

10/10

Exceptional

25 Jun 2026

Susan

The Whitehall is “my Go To” when I am traveling solo, or with a girlfriend! Location is best in the city, for high end shopping and restaurants! Lake Michigan and Oak Street Beach are a “stones throw” away.
This is one of the Real Classic Hotels. It is a bit dated, yet; all of my needs are met, with awesome beds, crisp clean linens, luggage racks, a safe for your valuables, along with marble bathrooms, really Hot Showers! The staff is always polite and helpful. The rooms are spacious and views can be awesome!😎
As a 25 year Chicagoan, whom no longer lives here, I Love 💕 this place… 👏 👏 👏

Friends

8/10

Excellent

24 Jun 2026

Heather

Excellent location, comfortable rooms, and very reasonably priced.

6/10

Pleasant

24 Jun 2026

Ron

Good value for being in the city but the property is a historic building so expectations should be aligned with that.

Self