Name: The Chicago Hotel Collection Ambassador Gold Coast
Address: 1301 North State Parkway, Chicago, 60610, US

The Chicago Hotel Collection Ambassador Gold Coast

Chicago - IL · United States

1301 North State ParkwayView location

100 reviews shown

10/10

Exceptional

26 Jul 2026

Ma. Myda

Comfortable stay. Good Breakfast. Clean room

4/10

Poor

25 Jul 2026

Zachary

Beware of this hotel. They will charge mandatory fees that are not advertised on Expedia. Thankfully we only stayed one night. The room wasn’t great either. The bed was literally just on the floor. I would never stay here again.

6/10

Pleasant

25 Jul 2026

Hope

Goo

10/10

Exceptional

25 Jul 2026

Michael

The bar staff and manager were the absolute BEST!!! Thank you so much for trying so hard to find the random items I wanted for cocktails!!! Everything we had was very well done and made with utmost care! Absolutely A+++!!!

6/10

Pleasant

24 Jul 2026

Laura

ADA it is NOT. If you have trouble walking steps, look elsewhere. Steps to get to the lobby. More steps to the bar and the dining room. Saw families with strollers struggling to get up the stairs/carrying their strollers up the stairs. The bed doesn’t have a box spring and as a result, sits close to the floor, so a bit challenging to get in/out. No shower bar.

Downstairs bar and dining room were decorated cool with good vibe. But had to clean off our table and seats at breakfast. Breakfast was average. Appreciated the variety of fruits. The aesthetic of the downstairs is another world away from the actual hotel room itself. Looks like it used to be a cool place.

Our room was dirty, hair in bathroom shower and floor looked gross with dingy areas and carpet had many stains. Had to hold the toilet handle to flush the toilet. Tub water only came out of the shower head, so when trying to use the tub to soak feet after a long day, could not. Shower or nothing were the options. The room was dusty and very bare bones with minimal seating and everything was very worn out. Broken picture frame hanging on wall. Not even close to room darkening curtains. Felt like a cheap motel.

Valet was attentive, and staff were generally friendly. Neighborhood felt safe. Not a place we will use the next time we’re in Chicago.

10/10

Exceptional

24 Jul 2026

Miriam

I just like this hotel and stay there when I need to pay to stay in Chicago. Location is great. Love the history of the building and the fact that it housed the Pump Room. Photos of all of the celebrities, Rat Pack to Brat Pack, in the restaurant and bar provide hours of amusement!

6/10

Pleasant

24 Jul 2026

Tamara

The lobby and elevator are way too dark, needs more light like in the website ads. The same for the dingy old hallways. 821 was pretty awful from the filthy stained mattress (hope it was wine) to the rusted out sprinkler in the bathroom, carpet that needs replacing, absolutely not an iota of branding anywhere in the room, laughable wall art and the absolute bare minimum for making the bathroom convenient for more than one person.

The Ambassador Staff was really great but not enough for a return trip.

6/10

Pleasant

24 Jul 2026

Molly Ann

Set in a beautiful area but the rooms are very small. No coffee makers provided and breakfast was $30 per person. It was not very accessible for strollers and amenities were not provided.
The building is beautiful and staff are friendly but we will be looking for a hotel with more benefits for the price in the future.

6/10

Pleasant

24 Jul 2026

Colson

It was very old and I kinda wish they just embraced it instead of pretending to be something else.

10/10

Exceptional

24 Jul 2026

Leah

We had a great trip 😊

8/10

Excellent

24 Jul 2026

John

The music in the bar was too loud.

10/10

Exceptional

24 Jul 2026

Ashley

Very nice hotel and great location. The room was mostly clean except for a few spots that are very forgettable places to clean. Overall I would recommend staying here.

8/10

Excellent

23 Jul 2026

Curtis

Nice large room. Everything was in good shape. There was no coffee maker and no microwave, no snacks, no vending. We needed hot water for tea. The first night, the bar provided such, albeit slowly. The second they refused and were rather brusk about it. This was quite disappointing from an expensive hotel.

6/10

Pleasant

23 Jul 2026

Alexia

Hotel was nice and location was great, but the lack of amenities in the room (warm fridge, no coffee machine) was disappointing. I like the neighborhood, has a lot to walk to within 10-15 min but wouldn’t stay here again

10/10

Exceptional

23 Jul 2026

Todd

Great stay. Helpful friendly staff and a cool historic property.

4/10

Poor

23 Jul 2026

Nicole

The room had visible water damage on the wall and a huge fan blowing mold onto the desk . Refrigerator did not work and bathroom hook was broken .

10/10

Exceptional

23 Jul 2026

Terry

6/10

Pleasant

23 Jul 2026

Monica

Overall our stay was just okay. Lobby was very nice and the staff was kind. The carpet in our room was very stained and needed replaced in a bad way.

Hallways and bathrooms were very dingy and need to be spruced up. The “free” drinks were wayyy overpriced but still a bonus. The “free” breakfast was mediocre at best in terms of flavor.

Great location and quiet neighborhood. Hotel is just old and in need of a renovation.

10/10

Exceptional

23 Jul 2026

Evan

it was awesome

10/10

Exceptional

23 Jul 2026

Timothy

Great Stay

4/10

Poor

22 Jul 2026

cyril

The Ambassador Gold Coast is a once great hotel in decline. We checked into a room with a clogged toilet. The carpeting had been replaced with laminate. And there was no comfortable chair, only a hard-seated cane chair.

The handyman who was sent to clear the toilet came to our rescue and got us moved to another room. It also had no carpeting, but there was a comfortable enough small sofa and a working toilet.

Early risers will be aghast to find no coffee until 7 am. The hotel provided a single-cup Keurig in the lobby bar (what you might find in your room in a normal hotel) with no-name coffee pods. There was a stream of guests heading to Starbucks and LaColumbe, which are about three blocks away.

Walking for coffee is not the worst thing, given the techno pop that blasted the lobby at around 7 a.m. Asked to turn down the volume a tad, the desk attendant declined, saying that’s the volume they had been told to maintain.

The desk attendant t aside, the hotel staff that was largely friendly and helpful. Kudos to them for showing hospitality against steep odds.

10/10

Exceptional

22 Jul 2026

Tiffany

The hotel was right by everything. It was really nice and had a lot of things to do. The staff was also really nice.

2/10

Poor

22 Jul 2026

landon

room was filthy for 900 a night carpets are disgusting you wouldn’t be a toy well on them, staff did nothing but call house keeping they also did nothing but the guy that did i felt bad for so im not gonna say anything about him,

6/10

Pleasant

22 Jul 2026

Katherine

Still waiting to receive the $150 deposit they charged upon arrival - it's been well over a week and has yet to come back to my account.

10/10

Exceptional

22 Jul 2026

Christina

Beautiful location. Staff was outstanding. Don't valet, use the parking lot at Goethe and State 20 dollars cheaper per night and right kitty corner from the hotel.

Self

6/10

Pleasant

21 Jul 2026

David

Great location but the room was average for average price, but not good for the $300 per night tab. AC was only halfway functional and very noisy. If you closed the privacy curtians the AC was blocked behind them. Someone went for chik vs functional so we were up with the sun or sweating. Bathroom was very small and unimpressive with a tub shower.

Partner

10/10

Exceptional

21 Jul 2026

Arianna

Clean and chill hotel. Staff was friendly and helpful. Lots of daily and nightly perks staying. Would stay again.

Partner

10/10

Exceptional

21 Jul 2026

mark

clean rooms, great location. will be back

Family

8/10

Excellent

20 Jul 2026

Jacqueline

The hotel lobby is gorgeous and staff are very nice and friendly. Check in was easy and fast. The one thing I would note is its such a gorgeous historic building and then the rooms are so bare, all white walls, gray flooring, beige hallways. It actually is depressing how little thought, art and design went into furnishing the rooms, Felt like a hospital and was extremely disappointing given how playful and fun the lobby and bars all are. Hotels--please stop putting little to no effort and beige-ing the hotel rooms. Give us history, give us life, give us color, and at the very least give these rooms some consideration!

Partner

4/10

Poor

20 Jul 2026

Suzanne

Not sure where to start. The hallways and my room carpets looked unclean. In the past, at checkin I always rec'd at least one bottle of water. Not this time. No coffee in room. The restaurant was not open. That will be my last stay at Ambassador.

Self

10/10

Exceptional

20 Jul 2026

Judy

Great stay

Family

2/10

Poor

20 Jul 2026

RHONDA

Subject: Immediate Assistance Requested – Reservation Not Honored

To Whom It May Concern,

My family and I have arrived at your hotel with a confirmed reservation, but we have been informed by the front desk that there are no rooms available.

We made this reservation in advance and expected our room to be available upon arrival. This situation has caused significant inconvenience and unnecessary stress.

We respectfully request that immediate action be taken to resolve this matter. If your hotel is unable to honor our confirmed reservation, we ask that you arrange and pay for comparable accommodations at a nearby hotel and provide reimbursement for any additional expenses incurred as a result of this issue.

We would appreciate your prompt attention to this matter and look forward to a satisfactory resolution.

Sincerely,

Rhonda Benn-Valerio

Friends

6/10

Pleasant

20 Jul 2026

Christion

So just start off parking was absolute nightmare down here trying to get checked into the hotel for about five minutes. The valet made it made a big deal for me to stop my car to just check in for two seconds and then a proceeding for the two nights that we were staying here what happened was I don’t know if there was a loud party or whatever but it was they were stomping and banging till about till about 5 AM

10/10

Exceptional

20 Jul 2026

Peter

Business

4/10

Poor

20 Jul 2026

Nada

Staff unfriendly and not helpful to resolve issues

Family_with_children

2/10

Poor

20 Jul 2026

Angie

Really bad hotel

10/10

Exceptional

20 Jul 2026

snuckie

room was nice

10/10

Exceptional

19 Jul 2026

Dan

Always started the night with the bar and the staff was always very helpful. Always a great stay

Friends

10/10

Exceptional

19 Jul 2026

Andrew

This place was in a great location. Easy walk to many restaurants and 5 minute walk to the train. The free coffee in the lobby was excellent.

Friends

10/10

Exceptional

19 Jul 2026

Matt

Clean

Family

10/10

Exceptional

19 Jul 2026

Louis

Very nice historic hotel in a beautiful neighborhood, close to everything, Oak St beach, Mag Mile, Rush St, Division, and few blocks to the El, few blocks to Lincoln Park, but away enough from the craziness of downtown

Partner

10/10

Exceptional

19 Jul 2026

Erika

Great experience. Loved the location, staff, and hotel. No issues

Partner

8/10

Excellent

19 Jul 2026

Thomas

Great value and location!

Family

10/10

Exceptional

19 Jul 2026

Christina

Very amazing very clean. The staff was amazing

Partner

6/10

Pleasant

19 Jul 2026

Alex

Close to the town
Over charged for parking even though we paid for rooms and we had to pay for parking

Family_with_children

10/10

Exceptional

18 Jul 2026

Javaughn

They place was very nice

Partner

10/10

Exceptional

18 Jul 2026

Kevin

Breakfast is worth it all!

Partner

10/10

Exceptional

18 Jul 2026

Bissan

The location is great, the cleanliness is appreciated and the staff are very helpful.
The noise from AC was a bit annoying, but the overall experience was great.

Family_with_children

6/10

Pleasant

17 Jul 2026

Kateryna

Overall, the service was decent, but I was disappointed by how my situation was handled.

When I arrived at the hotel, I realized that I had accidentally booked the correct dates but the wrong month. The staff told me to make a new reservation for the correct dates and assured me that the payment for my original booking would be refunded. Unfortunately, I never received that refund.

The room itself was also not very clean. There were many mosquitoes inside the room, and they kept buzzing around and biting me throughout the night, which made it very difficult to sleep.

While the staff was generally polite, the lack of a promised refund and the condition of the room made my stay much less enjoyable than expected.

Family

2/10

Poor

17 Jul 2026

Johanis

Súper mega carísimo para lo poco que ofrecen

Family

2/10

Poor

17 Jul 2026

Stephanie

The room we had there was dog pee spots all over the carpet and the room smelled. There weren’t any light bulbs in the lamps. The hallway smelled like mold and mildew. I will not stay there again ever.

Family_with_children

6/10

Pleasant

17 Jul 2026

Alexandria

Disappointing Service & Zero Accountability

Trying to get in touch with this property ahead of time was incredibly frustrating. I called multiple times over several days and was never able to reach anyone, nor did the calls ever go to a voicemail system.

When I checked in, I politely shared this feedback with the front desk agent. Instead of apologizing, he was incredibly rude, told me it was \"not possible,\" and even went so far as to mockingly mimic himself answering a phone to \"prove\" he does his job.

To make matters worse, the lines for both check-in and check-out were absolutely outrageous. For the price they charge, you expect a basic level of customer service and efficiency, neither of which were present here

Partner

10/10

Exceptional

17 Jul 2026

Kim

Nice place

2/10

Poor

17 Jul 2026

Woongsik

I prepaid my reservation and arrived at the hotel expecting to check in. But the front desk then required me to sign an agreement accepting additional mandatory fees that had not been disclosed during the booking process. When I declined to accept these unexpected charges, the hotel refused to check me in. The hotel staff said the same booking platform had failed to disclose the fees and that they could not remove them. I contacted customer service for assistance, but I was told the charges were at the hotel’s discretion and no resolution was offered.

10/10

Exceptional

17 Jul 2026

Alexandria

The Ambassador was a great boutique hotel in the Gold Coast. The area is quiet, well maintained, and seemingly safe. A few blocks over you can find bars and restaurants and of course Lake Michigan. The hotel.com rate included additional amenities (drink and breakfast vouchers) which I highly recommend. The food is solid but if you're visiting Chicago don't be afraid to venture out and go to a real restaurant. Still, a solid choice if you don't want to go far. Rh hotel maintains its historic charm and thoughtfully integrated updates. The only con is the towels left cotton residue on your skin. I'd never experienced that before lol. Another plus, the tv had regular cable and cast from your phone options. The room felt very spacious and bright.

Partner

2/10

Poor

17 Jul 2026

Calli

Honestly should’ve checked the reviews on YELP. Because it was AWFUL. It is not worth your money or your time. With a deposit of 150$. Stayed for 2 nights and the sheets were dirty and wet and sticky. The shower feels like you’re going to legitimately fall through it. Feels like you can’t breathe in the room. The air conditioning is LOUD! And there is no microwave or do not disturb sign. The fridge doesn’t work. And the walls are dirty . Curtains are even dirty. Please save yourself some time and a bunch of money.

Partner

10/10

Exceptional

17 Jul 2026

destiny

We arrived into town at 9 am and they were able to get us into our room by 10:30am- amazing! We also loved the little rooftop terrace

Partner

4/10

Poor

17 Jul 2026

DANA

No working phone in room, wet used towels left in bathroom, requested roll away bed 3 times never and was never delivered to room. Carpets were dirty needed a vacuum at very least.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Will

The worse experience I’ve ever had

Self

10/10

Exceptional

16 Jul 2026

Susan

Very nice for an older hotel. Comfortable beds, not so much the couches and chairs. Breakfast was very good. The staff was friendly and helpful. Beautiful location with good access to transportation and Lake Michigan.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Paris

Great service, valet’s great too, loved how we were able to walk to night life

Partner

2/10

Poor

16 Jul 2026

Arlandria

Booked a room only for me to get there and them tell me i owe $500 extra dollars because THEY added private guest service on my room which is something that I didn’t want. told me i can’t modify or cancel my room and i can’t get my refund of $300

10/10

Exceptional

15 Jul 2026

Lisa

Great location. Easy in/out with valet service.
Friendly staff.

Family

4/10

Poor

15 Jul 2026

Jennifer

Amazing location but that was about the only good thing. Nasty, dirty carpet and stained chair in the room. This place is old and definitely needs an update. The bed was extremely uncomfortable, and the bedding had stains and the pillows were THE WORST!

Family_with_children

6/10

Pleasant

15 Jul 2026

Laurent

Need blackout curtains in the room
No coffee machine in the room
A ramp to access the lobby for rolling luggage would be nice.
The mattress was rather thin and could be upgraded for comfort

Self

10/10

Exceptional

15 Jul 2026

Leslie

Family

8/10

Excellent

15 Jul 2026

Kaitlyn

Very solid. Not super fancy room but it was clean and did the job. Breakfast was good. Pillows were awful but the beds were nice.

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Tanya

We recently stayed for an extended weekend to celebrate my birthday. The room was comfortable and very clean. The only issues we had were some of the lights not working and an issue with one of the phones when we tried to call the front desk. The shower was kind of short for my husband who was 6'1. The staff were very helpful when we had a very loud neighbor. We enjoyed the drinks and breakfast. It was a ten minute walk to the beach and within a few blocks of subway and bus routes. Definitely would stay here again.

Partner

6/10

Pleasant

15 Jul 2026

Kathy

Staff wasn’t welcoming or helpful. Hot water in shower didn’t work properly.

Partner

2/10

Poor

14 Jul 2026

Jesus

Front desk person were very r

8/10

Excellent

14 Jul 2026

Paulina

Rooms were definitely

6/10

Pleasant

14 Jul 2026

Kimberly

Nice property and location. Was charged 3 times for parking.

Friends

4/10

Poor

14 Jul 2026

susan

The location was convenient, however they were lacking in the amenities. House cleaning was apparently every third day, which is odd and inconvenient. We ran out of shampoo and body wash on the second night and had to go out of our way to retrieve fresh towels. The hotel had the potential to be great but it was lacking in customer comfortability.

Family

4/10

Poor

14 Jul 2026

Rhonda

Unfortunately, our stay at the Ambassador was disappointing due primarily to cleanliness issues.

When we arrived, our room's carpet—which is a very thick, plush carpet—had visible chunks of food and dirt on the surface. We contacted the front desk, and to their credit, they responded quickly by sending someone to vacuum the room. While I appreciated their prompt response, the room should have been properly cleaned before our arrival.

The bathroom also did not appear to be thoroughly cleaned. The tile floor and grout were noticeably dirty, and the shower was extremely narrow. Simply turning around in the shower meant brushing against either the shower curtain or the wall, making it feel quite cramped.

Beyond our room, the overall cleanliness of the hotel left much to be desired. The lobby, front desk area, entrance, and stairways all appeared dirty and in need of more frequent cleaning.

Another disappointment was that our room was never serviced during our stay. If the hotel does not provide daily housekeeping, that should be communicated clearly to guests at check-in so expectations are set appropriately.

Overall, the hotel's cleanliness did not meet the standard we expect, and it significantly impacted our experience. While the staff responded courteously when we reported our concerns, the condition of both the room and common areas makes it difficult for me to recommend staying here.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Dr. John L

We decided to extend our stay and the staff were amazing. Very courteous !!!

4/10

Poor

13 Jul 2026

Katherine

The property is located near the beach and restaurants. It’s ideal for accessibility. Unfortunately our hotel room shower was broken. The bathroom was in poor condition and had not been maintained.

Partner

10/10

Exceptional

13 Jul 2026

Solomon

Beautiful property. Amenities were great!!

Partner

2/10

Poor

12 Jul 2026

Erica

This place will charge you a resort fee that doubles the cost of your stay. They also won’t communicate that to you or give you any receipts. Don’t stay here.

8/10

Excellent

12 Jul 2026

Juliana

Good location, nice lobby, sparse rooms.

10/10

Exceptional

11 Jul 2026

Tina

Great location, clean, and a super breakfast!

Partner

6/10

Pleasant

11 Jul 2026

Ylea

Surprise fees upfront when you book with third party sites like, Expedia. Expect to cough up a few hundred dollars before you even get to the elevator. Other than that it’s a gorgeous hotel with incredible surrounding areas. Not too far from the beach as well. The breakfast buffet was also pleasant.

Partner

2/10

Poor

11 Jul 2026

ramdon

Check in process was bad, checked in at 6:30 pm and the room was still not ready, i was offered a differed room but it was a downgrade from what i booked, manager didnt offer any Compensation

Partner

2/10

Poor

10 Jul 2026

Justin

It gets worse and worse every time we stay…

Partner

10/10

Exceptional

10 Jul 2026

Pamela

Great location, super helpful and enthusiastic staff. Nice historical atmosphere with a modern vibe

Self

6/10

Pleasant

10 Jul 2026

Gregory

The overall experience was a 7/10 . The rooms are only cleaned every 3 days . Great location ; several stores and restaurants are in walking distance .

Self

10/10

Exceptional

09 Jul 2026

Ingemar

Great place in a great location. Restaurant and breakfast buffet were excellent.

Self

6/10

Pleasant

09 Jul 2026

Brandon

We were happy to be given a room before check in time, but the one we were given was dirty and not cleaned from the previous person. We were given another room which worked out fine. We enjoyed that it was historic but renovated for the most part. The downfall was that we could hear the neighbors from our room.

The front desk people weren't super friendly or talkative. I had asked if there was a restroom down there and the lady simply replied with a Yes but no further details as to where it was. I had to ask if she could point me in the direction.

Partner

6/10

Pleasant

09 Jul 2026

Scott

Property was great, staff was ok and the food was terrible

Self

8/10

Excellent

09 Jul 2026

Jessica

Great location
Lovely 🍸

Self

8/10

Excellent

08 Jul 2026

Samuel

Great time

Partner

2/10

Poor

08 Jul 2026

jeffrey

The first room I had smelled like someone had smoked meth in it. I am not joking. They gave me a second room and that room had a different odor.

The staff in the lounge area were slow and not attentive. A couple of the staff in the lounge acted like they had been drinking. Bad vibe.

8/10

Excellent

08 Jul 2026

Abigail

It was a cute hotel and in a great location

Friends_and_family Family

2/10

Poor

08 Jul 2026

Clark

Beware when booking! There is an extra $198 required amenity “club” fee that isn’t part of the price of the room when you book on hotels.com.

We had stayed before and liked the hotel, but now under new management. They refused to wave the fee or check us in without it so we had to stay somewhere else and never got refunded the room price despite spending >1 hr on the chat service with hotels.com. Overall very disappointing

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Anna

Nice place to stay

Friends

2/10

Poor

08 Jul 2026

Kathryn

They had extra charges, when checking in to my room. Also, the couch had stains in my room and only one of us could take a shower. The shower was plugged and filled up with water. Would not drain.

Friends

10/10

Exceptional

07 Jul 2026

Ben

Rooms were spacious and clean. Would stay again.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Irene

as soon as I entered room, hair was on the in the bathroom floor and appeared not had been mopped, the pull out sofa looked like the covering sheets were not changed. Disappointed that the room in walk in was not cool as if the air did not work and room with king bed was cold and adjustable. The soap and shampoo conditioner was more than half used. Spoke with staff they went in to clean bathroom immediatley but to enter such a costly room unacceptable

the parking is expensive beings the cost to stay for one night was very costly, do not think this will be booked in future or recommended to others.

Partner

10/10

Exceptional

07 Jul 2026

Madison

It was very nice, staff were amazing and helpful. The room was very clean and they also had easy access to parking.

Partner

10/10

Exceptional

07 Jul 2026

Carolyn

Gorgeous location, very beautiful interiors with rich history.