The Chicago Hotel Collection Ambassador Gold Coast

United States , Chicago - IL
CHICAGO, 1301 North State Parkway
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100 reviews shown

4/10

Poor

10 Jun 2026

alya

What a scam for $350+ a night. Our first room was disgusting; it looked like there was crusty throw up on the carpet and the bathroom was not clean and there was dust everywhere. You don’t even get a microwave in your room. The bathroom is so small. The furniture in the room is so dated and stained. Called the front desk for another pillow and they yelled at me and then hung up, and never brought the pillow. When I called back they’d pick up and hang up. Not a good hotel, way overpriced, understaffed (I felt bad for the employees it’s not their fault), and just not a good experience overall.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Clifton A

Always a pleasure! One of my favorite hotels in Chicago.

Self

10/10

Exceptional

10 Jun 2026

Ann Potenza

Historical location-must visit!

Self

10/10

Exceptional

10 Jun 2026

Christopher

Everything was awesome

Self

6/10

Pleasant

09 Jun 2026

brant

The restaurant was not open other than mediocre breakfast buffet. They only clean the rooms every 3rd day. The lobby bar was slow to open in the afternoon.

Partner

6/10

Pleasant

09 Jun 2026

lewis

Valet was a mess

8/10

Excellent

09 Jun 2026

Leslie Ann

The restaurant was not open very often. Nowhere to have a drink or buy snacks or drinks.

Partner

6/10

Pleasant

09 Jun 2026

Angela

Small towels and pillows, bare bones service but great location

Self

8/10

Excellent

09 Jun 2026

Susan Marie

You can’t beat the property for access to public transportation, the lake and great bars / restaurants. The breakfast buffet is expensive at $35. The staff in the bar and restaurant are great. My room was a decent size but not really updated. All in all not bad.

Self

8/10

Excellent

09 Jun 2026

Simone

Beautiful property in a great location. Staff was very friendly and help. The room was spacing clean, but all of the furniture was very low to tue ground. If you have back or knee issues, you would have trouble staying here.

Partner

10/10

Exceptional

08 Jun 2026

Javie

Honestly during my trip I stayed at 6 Chicago hotels and this one was my favorite along with the Midlan hotel. Both exquisite, don’t forget to check out the roof top! I almost left without seeing the view it gorgeous!

Self

8/10

Excellent

08 Jun 2026

We just stayed one night but the hotel served its purpose. We would stay here again. We also liked the lobby of the hotel and bar

4/10

Poor

07 Jun 2026

Elliot

No water sold in the hotel. Instead they tried to upsell me in a package that I didn’t need. Think you need to change that policy. Our entire group of 4 rooms were disappointed.

Friends

10/10

Exceptional

06 Jun 2026

Diego

Great stay! I wasn’t sure what to expect since I didn’t know much about the hotel beforehand, but I was pleasantly surprised. The staff was friendly and welcoming, especially the team at the bar, who provided excellent service throughout our stay.

The rooms were spacious and comfortable, with plenty of room to relax. The hotel has a lot of character, and you can tell it’s a historic building, which adds to its charm. At the same time, the décor is tasteful and well maintained.

The surrounding area is very walkable, making it easy to explore nearby attractions, restaurants, and shops. Overall, it was a wonderful experience, and I would definitely stay here again.

Business

8/10

Excellent

06 Jun 2026

Brandi

Love the neighborhood it was in. The staff was nice and the room was ready when we got there and it was a little early for check in.

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Zehava

Everything was good, great location. We walked everywhere, room was clean.

Family

10/10

Exceptional

05 Jun 2026

Aimee

Good location- clean and good for the night-

Partner

10/10

Exceptional

05 Jun 2026

jay

Love this place. Beautiful and quiet room. Good location for what I needed to do. I was impressed. Thank You

Self

8/10

Excellent

04 Jun 2026

Daniel

Everything was amazing besides the valet parking lady on the checkout day. She made getting my car complicated and was arguing with another female across the street while trying to leave.

Partner

8/10

Excellent

04 Jun 2026

David

The breakfast was excellent. Usually, you get cheap food and bad coffee, but EVERYTHING I tried was good. The room was clean, as was the bathroom.
However, the shower was awful: not enough water pressure and no handheld shower. That was the worst part.
I didn’t like the mattress, but that may be a personal opinion. Between that, the amount of light in the room because of the white cloth curtains, and the noise from the rooms next door due to poor noise isolation, I couldn’t rest properly.

Self

2/10

Poor

04 Jun 2026

Tenyshia

This listing has a TON of hidden fees! You pay for the booking on Expedia and then another fee totaling more than double what you pay on the app - at the hotel. There is virtually no parking and what lots are available are over very pricey. The hidden fees made this stay insane for what we got and we couldn’t even fit our suitcases down the hallways without bumping the ways because it’s so incredibly small. The rooms are tiny, old and outdated, and the beds are essentially mattresses on the floor. The staff was rude at the front desk and explain NOTHING when I asked why I paid on the app and now being charged an additional money that’s double price . In addition, they don’t respond to email and when Expedia reached out, they did nothing to help. This place is NOT worth it! Stay somewhere else. Will never be back and will WARN others

Partner

2/10

Poor

04 Jun 2026

John

First and foremost I was charged a \"resort fee\" of $142 that eerily resembled the upcharge that was offered when I booked the room but declined. It was for drinks, which I don't drink, and breakfast which we had plans for eating elsewhere. The desk clerk said it was because I booked on Hotels.com. I call bull💩. I was too tired to fight it and am disputing the charge on my Amex. The room had an ugly brown carpet with bleach stains. The bed was no more than a foot off the ground, I'm 6'4\" and this was unacceptable. The A/C unit sounded like a dishwasher running all night and the space allocated for the toilet, which looked like a locker room toilet, was hardly big enough to fit in and I'm not fat. How the hell is this a 4 star hotel? I've stayed in nicer Motel 6s. Never again, stay far away from this property

Partner

10/10

Exceptional

04 Jun 2026

Natalie

Wonderful location in the Gold Coast of Chicago. It was easy to walk to all different types of restaurants, go to the beach, walk to Michigan Ave and get public transportation. Great place to stay with kids and family or for a couples weekend!

Family_with_children

10/10

Exceptional

04 Jun 2026

Zhiwen

Very good location, breakfast is fantastic, dinner and bar are great.

Self

8/10

Excellent

04 Jun 2026

Kevin

The rooms should match the aesthetic of the lobby.

Partner

10/10

Exceptional

03 Jun 2026

Sonya

Great place

Friends

2/10

Poor

03 Jun 2026

Michelle

The worst hotel I ever stayed at and they took my reservation from Hotel.com and transferred it to their own hotel because my room was broken. Had no water filthy dirty. The halls were discussing with garbage and dirt. There were no products in the room no hot water nothing worked never stay there. It’s the worst in Chicago.

10/10

Exceptional

03 Jun 2026

Lisa

Great experience. Easy check-in, loved the beds, nice breakfast buffet.

Partner

10/10

Exceptional

03 Jun 2026

Holly

N/A

Friends

6/10

Pleasant

02 Jun 2026

Kate

Well its a cool location but its really run down. The room was dirty, the bathroom had hair all over, like all over. The room was run down…as in doors didnt close and the main door didnt lock. The trim was falling off and rotting, literally. It was a huge bummer honestly

Self

10/10

Exceptional

01 Jun 2026

sean

great for price. location and rooms wonderful Food/dinning needs much help.

4/10

Poor

31 May 2026

Gianna

Dusty room. Uncomfortable beds and pillows. No toilet paper in bathroom.

Friends_and_family Friends

4/10

Poor

31 May 2026

Cristian Camilo Angarita

No está especificado en expedía un cargo extra de $189 para poderte hospedar. Es obligatorio según el hotel.

Friends

10/10

Exceptional

31 May 2026

Emma A

The hotel was clean and quiet, the neighborhood is gorgeous! there was a parking garage right across the street, the walk to oak street beach was only 5 min, one of my favorite stays in Chicago!

Pet

10/10

Exceptional

30 May 2026

Kayla

Great location!!!

Family

10/10

Exceptional

29 May 2026

PASCAL

Fantastic location
Great space
Wonderful atmosphere

Self

6/10

Pleasant

29 May 2026

Mary

Our sheets had muddy paw prints on them and the shower was only a hand held.

Partner

6/10

Pleasant

28 May 2026

Sandra

The room was very clean and well-maintained; however, it was smaller than expected. One issue was the lack of a ventilation fan in the bathroom, which caused odors to linger in the room after use. Additionally, the bathroom layout may be somewhat challenging for larger guests. When I approached the front desk to request a deodorizer, the staff member appeared inconvenienced by the request, which was disappointing. Housekeeping service was also not available during my stay. On a positive note, the lobby was clean and inviting, the bartenders were friendly and attentive, and the view from the property was excellent. Overall, while there were some areas that could be improved, there were also several aspects of the stay that I enjoyed.

Friends_and_family Family

2/10

Poor

27 May 2026

XINXIN

I am very disappointed with the stay; it didn't match the online description. The staff was not friendly, and they kept me waiting for 20 minutes at check-in, and the shower didn't work well, almost broken.

Friends

8/10

Excellent

26 May 2026

Adeana

With the amenities make sure you use them. Go to the bar before 11 or is closed use the food voucher before 10 other than that it was nicepm

Friends

8/10

Excellent

26 May 2026

Calvin

“The room that saiys “sleeps 5 sleeps only 4 and the pull out bed is very uncomfortable

Friends

2/10

Poor

25 May 2026

Orfan

Terrible hotel, when I made the reservation they told me I had free breakfast but they charged me $70 extra for it, very dirty carpet, loud AC, no water in the room even though I was trying to pay so I had to go down lobby at 3am to get water, over all one of the horrible hotel I stayed 👎👎

Partner

8/10

Excellent

25 May 2026

Matthew

Self

2/10

Poor

25 May 2026

Amanda

Avoid this hotel. They scam you upon arrival with additional fees.

We paid in full via hotels.com and were emailed by hotels.com/Expedia that we would not have to pay any additional fees. Upon check-in, we were charged $58.72 for an Expedia reservation fee. Showed them my receipt and email from Expedia and they did not care.

Talked to another couple in the elevator and also happened to them. Then searched online and this hotel has an F grade from Better Business Bureau of Chicago.

Don’t waste your money.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Scott

Clean room, helpful staff and breakfast was amazing.

Partner

8/10

Excellent

25 May 2026

Nyja

Very good stay

Friends

4/10

Poor

25 May 2026

Mary

half the lights in the room didn’t work or were broken, the sink did not drain when it was being used and filled up fast, my moms side of the bed had some dead bugs sitting on the side of it, and my pillow had a giant pink stain on the bottom of it 😭
i don’t think we got breakfast vouchers bc that guy was hitting on me and i had to pay $85 to eat breakfast there for one day as a buffet. they also should say something about parking within the website as well. it was $75 a night and you had to use valet no matter what

Friends_and_family Family

10/10

Exceptional

25 May 2026

misael

amazing front desk service

Family

4/10

Poor

24 May 2026

Alistair

Walking into the hotel, it's very nice. The bar stea is also very impressive. The staff were friendly and helpful. The room was a massive disappointment. Like a cross between ikea and a motel 6. It was clean but very spartan. White walls, no pictures. I expected much much more for the price.
Definitely would not recommend

Family

10/10

Exceptional

24 May 2026

Alexandra

If you are looking for an above average hotel in a perfect location, this is a great spot for you!

Partner

10/10

Exceptional

24 May 2026

Douglas

Excellent service and clean

Partner

2/10

Poor

24 May 2026

Clémence

Dirty room, stained bed sheets, requested to have them changed and staff never changed the sheets. Hair and black stuff on the pull out couch, dust on the walls, water stain on ceilings. No room service. Staff not helpful. Very rundown property would not stay here ever again

Friends

10/10

Exceptional

24 May 2026

Rosemary

Nice location

Friends

10/10

Exceptional

23 May 2026

Angela

The bartenders Brandon and David

6/10

Pleasant

23 May 2026

Keely

There isn’t any housekeeping services until your 3rd night. We stayed for 2 nights and 3 days. It was really overpriced for the amenities. The location was great though. I feel pretty neutral to poor about the customer service. Book if you really have no other options within the same price range.

Friends

10/10

Exceptional

23 May 2026

Alyssa

awesome, not great parking options though. super nice area!

Partner

2/10

Poor

23 May 2026

Michelle

This was the worst hotel I ever stayed at. The hotel is dirty, no toilet paper , soap, or anything in the rooms. Don’t ever come in their room for four days. The hallway is full of garbage. Everyone in the hotel is smoking, marijuana, and cigarettes. The hallways are filthy and disgusting. It’s the worst dirtiest place I’ve ever been. On top of all that the staff is terrible the manager is a liar and they are scamming people for more money stay away and don’t go. It’s the worst Hotel ever.

Self

2/10

Poor

23 May 2026

Michelle

The hotel is filthy dirty with no fire extinguishers. There’s no soap in the rooms. I had an expensive suite I stayed here for seven days. The service at the hotel doesn’t bring towels, soap or shampoo. There’s no hot water. They do not clean the rooms and the hallways of filthy dirty, and everyone is smoking in the hotels. Then I went down in the elevator to switch rooms cause I had no hot water and I had my carry-on suitcase in the center of the elevator, and the door slammed on the suitcase, knocked it over and my hand was caught in the elevator. I pushed the emergency button and it didn’t work. The elevators are out of code and I’ve never replaced in 30 years is it dangerous situation you should I want a refund from staying at this hotel when I went to the front desk I asked for an ice pack and they said they have no ice. I asked them to put ice in the bag and they refused to they stay off is rude as hell and everyone in the hotel is terrible. It’s a dangerous situation and the hotel should be closed down and Hotel.com should not recommend this as a place to stay.

Self

10/10

Exceptional

22 May 2026

Lanisha

Great location!

Family

10/10

Exceptional

22 May 2026

Connor

Clean room and friendly staff. I had an easy check in and check out process.

Self

10/10

Exceptional

21 May 2026

Ekira

Close to everything, beautiful views, helpful staff-what more could you want!

Friends

10/10

Exceptional

21 May 2026

Shawn

Location, location, location

Family

10/10

Exceptional

20 May 2026

Craig

This historic hotel is well located in Chicago’s Gold Coast. Front desk staff, bartenders, and food service staff clearly have a customer-first focus. From check-in through next morning’s breakfast buffet, a satisfactory hotel stay. I’ll definitely be back.

Self

10/10

Exceptional

20 May 2026

Robert

Great location. Clean, spacious, comfortable room. Free coffee.

Partner

10/10

Exceptional

20 May 2026

Carolina

Front desk was very accommodating they let us check in early.Nice and clean hotel and

10/10

Exceptional

19 May 2026

Kalyani

It was a great stay at a very decent price. Loved the breakfast spread, complimentary drink and dinner credit.

Self

10/10

Exceptional

19 May 2026

Jerry

Great hotel, historic with the moderate twist.

4/10

Poor

19 May 2026

Filip

Run down property with friendly staff decent food.

Friends_and_family Family

6/10

Pleasant

19 May 2026

Guy

Comfortable bed.
But basic room
Old facilities in need of modernisation
Not really a 4 star.

4/10

Poor

19 May 2026

Morgan

Be advised: This hotel will not provide housekeeping services unless requested, and you’re willing to pay $35 per day. Water is available for purchase at the front desk; They will not deliver to the room. Towels were requested but not delivered - also need to retrieve additional towels from the front desk.

Room cleanliness was poor - tub and shower curtain with no bathroom ventilation. Stained furniture and carpets. Very small and dated space. Would not recommend.

Partner

10/10

Exceptional

19 May 2026

Scott

I loved my stay in the beautiful Gold Coast neighborhood of Chicago, and the Ambassador made that experience very nice indeed. I absolutely love the bar. It is, perhaps, the best hotel bar in all of Chicago, and by that I also include my compliments to the terrific stay that works that gorgeous room. Best.

Self

6/10

Pleasant

19 May 2026

Jaylen

Ambassador Gold Coast Hotel was alright at best. Charging a $150 deposit for the room was excessive and disappointing. The staff was okay, but most of them seemed to have an attitude, which made the experience less enjoyable.

Friends

8/10

Excellent

19 May 2026

Felicia

The rooms were fairly clean. Very cozy beds however. Shower head was incredibly small with low water pressure, but manageable. The views were to die for, and a walkable distance from everything.

Self

10/10

Exceptional

19 May 2026

Francis

The front desk is excellent but the restaurant/bar was poor. Waited long for service.

Partner

2/10

Poor

19 May 2026

Shelly

Got to the hotel to check in and they said my reservation was canceled. On my end it never showed cancel no refund nothing. There’s no one to answer calls or messages. Terrible customer service

6/10

Pleasant

18 May 2026

Catrin

Nothing to write home about. The location was great, the hotel itself had seen better days. Was clean enough but the room was nothing special.

Partner

4/10

Poor

18 May 2026

Catherine

Location is about all this hotel has going for it. The staff was unorganized, check out was at noon but our keys were turned off at 11am without communication, there are no amenities unless an additional fee is paid, the showers looked old and the tile was discolored, rooms were sparse and not in the modern way - more so in the way that they went to Ikea and got some headboards.
It was not worth the price tag.

Family_with_children

10/10

Exceptional

18 May 2026

Juan

It was a great experience staff are really helpful

Partner

6/10

Pleasant

18 May 2026

Alya

This hotel needs some serious TLC!. Don't let the nice lobby fool you, the rooms are disgusting. I booked a few rooms for a family event, all rooms had very dirty carpeting. The carpeting was linty, dusty, stained, had crusty bits that needed to be cleaned up. Just gross. My white socks were shockingly dirty from the carpeting, we had to keep our shoes on. My daughter's first room was so gross, they had to get another room.
The staff was very nice, but we could easily tell they were short staffed. We used to love this hotel, but after this stay we aren't going back. I overheard many guests having a variety of issues at the hotel also.

Friends_and_family Family

8/10

Excellent

18 May 2026

Brenda

Good for a one night stay in Chicago. Room was clean and quiet. Only issue was one of the shades would not come down so we woke up to more daylight than we'd like. I don't think I would do an extended stay. Room was on the small side and the beds were very low to the ground.

Family

2/10

Poor

18 May 2026

Anthony

Everything!

10/10

Exceptional

17 May 2026

Anna

Helpful staff. Some of the fixtures in the room would use updating, like our bathroom doorknob and shower drain, but we enjoyed our stay overall.

Partner

6/10

Pleasant

17 May 2026

Amanda

Parking basically doesn’t exist which was not advertised. The valet parking in the building only had room if were staying one night so my daughter and I had to drive around and park a couple blocks away. The garage had no elevator so we had to cart a big suitcase down the driveway ramps of the garage and then walk a couple blocks to finally get to the hotel.

Friends_and_family Family

4/10

Poor

17 May 2026

Ursula

Has it been quite some time since I stayed at the ambassador. It has gone downhill, the coverings on the furniture is a bit stained. Everything has a very dank odor, very disappointed

Partner

6/10

Pleasant

17 May 2026

Michael Patrick

Stayed Friday to Sunday and my room wasn’t made up on the Saturday. Came back to same room with beds unmade. Also when I checked into the room the little things matter. Hairs or pubic hairs scattered in the bathroom.

When you pick up to use the phone people don’t want to see a nasty ass hair on the phone keys. Makes you think what else they are neglecting. Wouldn’t stay here again. Just being honest

Friends

6/10

Pleasant

17 May 2026

Andrew

Used valet
Room clean
Bathroom clean but lots of scuff marks on toilet and on wall trim
Front desk staff good
Lounge staff…. One in particular was rude
Bar was overpriced, a vodka w/ club soda was $27.
No wash cloths or bath mat in bathroom
Hotel somewhat noisy late at night in hallways

8/10

Excellent

17 May 2026

Jason

The room was pretty basic and the bed was decent but not great. But everything else was excellent. The staff, the lobby, the breakfast, the location. Overall a great stay

Friends_and_family Friends

4/10

Poor

17 May 2026

Artesha

Our room was 1721 we barely slept we complained to the staff no one seemed to care staff was very rude. Rooms were clean tried to complain at check out Sunday front desk was overwhelmed and not helpful either. Will be making formal complain for the price and no rest is unacceptable

Friends

4/10

Poor

16 May 2026

Teara

The front desk staff was friendly but could not provide an explanation for the extra fees. The room wasn't as clean as expected and housekeeping never came during our stay. Also, the room was much smaller than pictured.

Family

10/10

Exceptional

16 May 2026

Frankie

Had a great experience. All the staff goes out of their way to help. Would stay there again for sure ! Love the library and bar

Friends

10/10

Exceptional

15 May 2026

Dave

The views

10/10

Exceptional

15 May 2026

Paul

Great hotel.

Self

8/10

Excellent

14 May 2026

Kelly

There are 3 Ambassadors pretty much on the same intersection. GPS got confused. Bartender was super nice, breakfast was good, no complaints.

Partner

8/10

Excellent

12 May 2026

Eesha

The hotel is beautiful and has very helpful staff. Room is not as nice as shown in pictures- feels a little musty and dark. The view is also not amazing at least from the lower levels.

However, it is a great place for a short visit and in a beautiful location.

Self

8/10

Excellent

12 May 2026

Alexander Michael

I stayed 1 night. The suite I had on the 9th floor was clean and spacious. The staff was friendly. One thing I didn't like was the sink and shower drained slowly.

Business Self

2/10

Poor

12 May 2026

Savanna

Horrible staff

Partner

6/10

Pleasant

11 May 2026

Anthony

Rooms are only cleaned every three days but they don’t tell you that at check in. No towels or toilet paper restocked. Rooms are just okay. Free drink tickets at bar that doesn’t open until 5 pm. Gee thanks. Breakfast is Waffle House level. It’s okay but not great. Lobby is beautiful.

Partner

10/10

Exceptional

11 May 2026

Sharon

I love everything about this hotel.. and I have to stay there twice already.. the downfall was at dinner time.. I asked for the truffles
french fries and they did not have it even though it was on the menu.. I did not get charged for it, but I was very disappointed

Self

10/10

Exceptional

11 May 2026

Michael

We had a very good stay at this hotel and look forward to returning in the future.

Pet

10/10

Exceptional

10 May 2026

Robin

A nice stay and lovely location.