The Chicago Hotel Collection Ambassador Gold Coast

United States , Chicago - IL
CHICAGO, 1301 North State Parkway
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100 reviews shown

4/10

Poor

25 Apr 2026

Nammy

GREAT LOCATION - 2 STAR HOTEL

Self

4/10

Poor

25 Apr 2026

Vonda

The room was bare and small not what I expected at all immediately checked out like 20 minutes after seeing the room

8/10

Excellent

24 Apr 2026

mark

Bathrooms need some updating.

Family

10/10

Exceptional

24 Apr 2026

Esmeralda

Gym was clean and the staff all throughout was impressive customer service!

Friends

2/10

Poor

24 Apr 2026

Winford

Unbelievable how Horable this property is. Staff treats you like yor an inconvenience and they very make clear \"Don't bother me\". Room may get cleaned or not, depending on their mood. Double charged me for parking, that was a nice touch during check out. Cute how they said \"that's not us but I'll take it off anyway\". Fraud and theft by deception seems to be the product offering at this hotel, not Room accommodations. Turn a customer into a detractor, seems that was the business model and they knocked it out of the park.

Self

10/10

Exceptional

23 Apr 2026

Irvin

Hotel was nice

8/10

Excellent

22 Apr 2026

Dan

Second time I've stayed here in less that a year; loved it first time, this time not so much. The breakfast vouchers that were included with the room last time were an extra expense this time; breakfast was not in usual space first 3 of 4 days,
and we were misguided by desk personnel about where it was on the first 2 of those days; encountered LOTS of dirty dishes (including a cereal bowl with a tiny dead centipede in it). To be fair, the food itself was as good as we remembered it.

Various other glitches, the worst of which was hearing (on 7th floor) the drum machine (on 1st floor) until 2a.m. one night. Overall, it was a good stay, but not the nearly perfect experience of last year.

Self

10/10

Exceptional

22 Apr 2026

Andrew

This hotel is superb value and I will definitely return

Self

10/10

Exceptional

20 Apr 2026

NANETTE

Very pretty lobby area. Room was VERY simple…maybe a bit too white on white.,could benefit with a throwpillow or 2!

Family

10/10

Exceptional

20 Apr 2026

Eboni

I loved everything about this hotel

Friends_and_family Family

4/10

Poor

19 Apr 2026

James

The room was way outdated, there were stains on the carpet everywhere, poor lighting, didn’t receive my 4/19 wake up call ,pillows on the bed felt like a handful of cotton balls put in a sock . Over all not a good experience

Friends_and_family Family

4/10

Poor

19 Apr 2026

Mallorie

The lobby was nice but the rooms were gross

10/10

Exceptional

18 Apr 2026

CONG

Good

Friends

10/10

Exceptional

17 Apr 2026

Jennifer

This hotel has been a consistent positive experience when in Chicago.

8/10

Excellent

16 Apr 2026

Kari

Breakfast staff did not check back with us at any point in our time in the restaurant. Coffee not refilled. No salt or pepper available

10/10

Exceptional

16 Apr 2026

Eric

Great stay, love the surrounding area. Rooms a bit small but overall a great stay.

Business

8/10

Excellent

14 Apr 2026

David T

Nice location. Plenty of cafes and grocery stores withing walking distance. Bus lines a block or so away to go downtown or uptown cheaply.

Self

2/10

Poor

14 Apr 2026

Susan

We were over charged in the bar by a tender who was more interested in flurting. He told me the new chief didn't know how to prepare my order (it was vanilla ice cream with espresso). They also served 4 shrimp for the appetizer that has a picture of 10. Finally when searching for an earing in the bed I found multiple and large matress stains. I want my stay refunded.

Partner

6/10

Pleasant

13 Apr 2026

Steven

Nice place to lay your head

Partner

8/10

Excellent

13 Apr 2026

Lidia

was there VERY briefly - late night check in, early morning departure - but it seems like a nice place and good value

Friends_and_family Family

4/10

Poor

13 Apr 2026

Tristan

The room was okay, however the tv wasn't casting so that sucked.

Partner

2/10

Poor

13 Apr 2026

Ken

Stay away from this place. Old, dirty, dilapidated hallways, unsafe, marijuana odor, dingy and completely dark elevators. Filled with people under the influence (walk-ins that were coming and going to the bar we assumed) dressed inappropriately. We arrived on a Friday night and left first thing the next morning. Will never trust the ratings from hotels.com again.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Katie

Great and welcoming staff! Parking was easy. Room was clean.

Partner

8/10

Excellent

06 Apr 2026

Sabrina

Super friendly staff, modern, empty feel in the room, cool bar area, delicious breakfast

Friends_and_family Friends

6/10

Pleasant

06 Apr 2026

Anonnya

The hotel was nice overall. The bathroom was a little questionable with the door not closing. Other than that everything else was great.

Friends

8/10

Excellent

06 Apr 2026

Stefani

The walls were paper thin, and our neighbors partied in their room every night until about 1AM. we did call the front desk who called them and got them at least to turn off the music, but even their talking voices could be heard in the room. Its a beautiful hotel but I wasn't able to get much sleep so if you're in town for business I'd avoid this place

10/10

Exceptional

06 Apr 2026

Leroy

My wife loved the hotel

Family_with_children

2/10

Poor

05 Apr 2026

Kobus

Difficult to find the right place, bed was terrible, noice is terrible

Self

8/10

Excellent

04 Apr 2026

Kaelan

Parking was the biggest issue but that’s about the case with anywhere in downtown chicago

Partner

4/10

Poor

03 Apr 2026

Lauren

This was such a disappointing and underwhelming stay. There is zero soundproofing in the rooms, (constant door closing can be heard even over my white noise), housekeeping knocked at 8:20am to assess whether we were still in the room and my daughter was still sleeping, poor internet (WiFi was temperamental and TV was constantly losing signal), the terrace was closed/doors locked, pillows are thin and useless, beds are low to the ground, the carpet is stained and dingy, and I had to ask the front desk twice to review my profile bc I had been charged twice (was resolved). The food is such a loss here. If you’ve ever had food at a bowling alley, this is exactly what the line of food tastes like: I ordered beef empanadas and the margheritia pizza. The pizza tasted previously frozen and the empanadas give me Dollar General frozen food. Thank goodness I paid for “room only” and not the food/beverage package.
The strong wins: location, and the bar scene/bartender. Valet was also exceptional. Only reason I didn’t give it 1 star.
Do not recommend. The pictures do it way more justice than it deserves. If you’re seeking luxury, this is not it. And perhaps I was booked in a “cheap”/non-upgraded room, but this is not worth it.

8/10

Excellent

03 Apr 2026

KRISTEN

Great amount of space for a downtown hotel, however the room was showing its age with stained furniture, frayed couch covers, and cracks in the wall. Location was great and the bar and lobby are always beautiful. Overall we’d probably stay again but may start looking for other options if updates aren’t made.

Family_with_children

10/10

Exceptional

02 Apr 2026

Allison

Didn’t go, but finding parking kind of sucked

Family

2/10

Poor

02 Apr 2026

chris osei

I was extremely disappointed with my stay. The hotel charged me a “reservation recovery fee” for each night, which was never disclosed at the time of booking. I booked through Expedia under the clear understanding that the total price included all taxes and fees, as explicitly stated in the listing.

To make matters worse, the hotel did not provide any receipt or mention these additional charges at check-in. The front desk attendant specifically told me my card was only being held for incidentals, there was no mention of any extra fees. It wasn’t until I noticed the charges later and called back that they provided a questionable receipt attempting to justify them.

Expedia has also been unhelpful in resolving this issue or explaining why these undisclosed charges were allowed in the first place.

On top of the billing concerns, my room was never cleaned during my entire stay, which is completely unacceptable.

Overall, this experience felt deceptive and unprofessional. I would strongly caution others to double check charges and consider alternative accommodations.

Self

2/10

Poor

31 Mar 2026

Daniel

The only good thing about this hotel is the location. Everything else is abysmal. The amenities literally just tick the boxes for absolute minimum. 1-ply, industrial-grade toilet paper, a bathroom without a ventilation fan, flimsy plastic toilet seat covers - this is a 4-star hotel? There was significant wear along the entire length of the dresser/minibar, as well as cosmetic damage to both lighted wall fixtures, closet shelves were visibly broken and unusable, even a hole that had rotted through one of the baseboards in the bathroom. The staff is clearly not versed in the term \"hospitality\" and constantly greet you with a dour face and a sour mood. Worst of all, by far, is the complete lack of insulation or sound deadening for a room that has ostensibly been renovated somewhat recently. Both nights of my stay I was kept awake until 4-5am by the sounds transmitted through the walls, pipes, and fixtures. Conversations, television programs, doorknobs, the 20th Century Fox fanfare when someone began a film at 3:30am. I was forced to hear it all. Keep in mind, I had walked over 12 miles BOTH of these days; I should have had no issue falling asleep. The checkout procedure was fast, which is handy, because you won't want to spend another second more than you have to when you realize what a mistake booking a room in this place is.

Self

6/10

Pleasant

31 Mar 2026

Rebekah

Didn’t like the housekeeping only coming every 3 days

Partner

10/10

Exceptional

30 Mar 2026

Josseph

Great location! We were informed the property started remodeling room. We are looking forward to staying at this property again.

4/10

Poor

30 Mar 2026

Emily

Room was just alright, stains all over the chair looked disgusting, dust all over everything, bathroom was sort of clean. I took one shower and noticed water was leaking out somewhere all over the floor. Streaming services weren't accessible and front desk staff made it sound like it hadn't been accessible for some time. We were left two towels only for two people? For three days? Valet was terrible. No one told us they opened at 9am. We waited almost 1.5 hours to retrieve our car. Our room smelled so strongly of cleaning chemicals it burned my eyes and nose. I will not return.

Partner

6/10

Pleasant

30 Mar 2026

Martha

Room was very loud- hotel is not sound proofed. Towels in the bathroom were worn and basic. Staff was fairly indifferent. We think we were way overcharged (or at the very least given premium versions) for a couple of drinks in the bar because the bartender couldn’t be bothered to interact with us, and charged whatever he felt like.
Would not stay here again.

Partner

4/10

Poor

29 Mar 2026

John

my room smelled like cigarettes and the floor on the bathroom was dirty.

Self

10/10

Exceptional

28 Mar 2026

Kathleen

Very nice very cozy

8/10

Excellent

27 Mar 2026

Denise

Great location but lobby & common spaces are very dark!

Felt like a cave...

Self

10/10

Exceptional

26 Mar 2026

Aaron

Overall good experience.

8/10

Excellent

24 Mar 2026

Melissa

Lobby is beautiful and the check in was smooth; however the room was not great. Dingy, dated, poorly set up- only outlet by the bed was connected to the large, blaring overhead light, so once turned off the outlet stopped functioning. Bathroom was dated and cramped with min counter space. Sheets did not fit bed and peeled off throughout the night. Just generally a very mediocre room for the price.

Self

10/10

Exceptional

23 Mar 2026

JOANNA

The staff was very friendly and accommodating. The lobby and our room was very clean and uniquely designed. The valet parking was excellent.

Partner

10/10

Exceptional

22 Mar 2026

Christopher

Absolutely loan away by this experience!
This hotel was exceptional!
Great location, great bar and music, great DJ this was an amazing touch to make it feel like a lively hotel!! Close to many lively locations and at a good distance.
Lastly the amenities we great! Really!!!
Will book again and would definitely recommend!

10/10

Exceptional

21 Mar 2026

yonghao

very convenient location

10/10

Exceptional

20 Mar 2026

Sammy

Great staff and facilities.

Self

10/10

Exceptional

20 Mar 2026

Albert

The facilities were excellent for busiiness (being centuallylocated) near my closing and the gym was more than adequate.

Self

6/10

Pleasant

19 Mar 2026

Katharine

The room was cleen enough, it smelled musty, but looked clean, rather out dated, IKEA furnished. Staff was friendly. I was told on check-in that i owed more money for the amenities, which was quite expensive for breakfast and a cocktail ($125/person) the hotel itself is pretty worn around the edges. I was awoken at 715 am to construction on the facade outside my window and was offered a new room for the remaining 4 hours rather than a reduction in rates. Kinda disappointed

Partner

10/10

Exceptional

17 Mar 2026

Tyeda

The entire experience was great. We went for a girls weekend, not realizing it was St. Patrick’s Day weekend. The staff were lovely, the hotel was walking distance from almost everything, and we would definitely stay there again.

8/10

Excellent

16 Mar 2026

Sharon

I love the location.. not too close to the city but close enough.. great restaurants close by.. and all I will stay there again

Self

10/10

Exceptional

15 Mar 2026

angie

Very beautiful place to stay

Partner

8/10

Excellent

15 Mar 2026

Bradford

Bed is comfortable, state street is noisy.

Partner

10/10

Exceptional

15 Mar 2026

Derek

Nice place

2/10

Poor

14 Mar 2026

Ashlyn

They charged me for valet parking and we didn't use this service.

10/10

Exceptional

14 Mar 2026

Sonovia

The staff is so amazing, and accommodating, Cristin and David are amazing when helping! The area is so fun and so close to so many shopping centers and great places to eat. In a very convenient spot for traveling in !!

Friends

8/10

Excellent

13 Mar 2026

Rebecca

Yes

10/10

Exceptional

08 Mar 2026

Jhoncany

I was there for one night. It was a great price and it came with 2 complimentary drinks per person and a breakfast voucher. Staff was very nice from check in to staff at breakfast. The room was nice and spacious. All clean, no complaints. I thought it was a buffet style breakfast but it was a dine in experience. The bar was packed and they only had one bartender. It took over 10 mins to get a drink.

Self

10/10

Exceptional

03 Mar 2026

Jesus

I stayed in room 1401 the billing is really clean. Staff is really nice eating dinner. Here is so delicious. Breakfast is so delicious. Staff is really nice. I definitely recommend the public to come and stay here for a weekend or visit downtown Chicago tours attractions. It’s really good here really good Hotel definitely recommend everyone to come here to stay. It’s really clean. Steph is really nice. Have you drink here with your friends and family? Definitely recommend to stay here 10 out of 10. ;)

Self

10/10

Exceptional

02 Mar 2026

jorge

Clean room

Family

10/10

Exceptional

02 Mar 2026

Alden

Great will be back

2/10

Poor

01 Mar 2026

Kimberly

I already sent a message detailing the horrible experience we had. Did u not receive? I should have had a full refund! Your team should call me for details and refund my stay. Thank you.

10/10

Exceptional

01 Mar 2026

William

Courteous staff. Nice room. Good value for the night. Great decor.

8/10

Excellent

26 Feb 2026

Christopher

The room was clean and building clean. The

10/10

Exceptional

24 Feb 2026

Brad

Great location!

10/10

Exceptional

23 Feb 2026

LaShawn

Staff, amenities, location, history of the hotel

10/10

Exceptional

22 Feb 2026

Megan

Room very clean, staff was very helpful and nice.

10/10

Exceptional

20 Feb 2026

Sara

Everything from the customer service to the room was amazing.

Partner

10/10

Exceptional

20 Feb 2026

Patrick

Staff was great and room was great!

Self

8/10

Excellent

18 Feb 2026

Margaret

Very reasonable pricing. Nice staff and lobby. Cleanliness and fixtures left something to be desired.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Lazarick

Yes and no

Leisure

10/10

Exceptional

15 Feb 2026

Tony

Clean room and had a great time.

2/10

Poor

08 Feb 2026

Lamo

A lot was wrong with this place. Some of the lights weren’t working in my room and carpet was dirty with mold. Very dissatisfied in the service

Business Partner

2/10

Poor

05 Feb 2026

Franko

My family had reservations at the Ambassador Gold Coast from Friday August 29, 2025 to September 1, 2025. When we arrived to the hotel and checked into our room
We walked into a room that was 87 degrees. Although the room temperature was set to 68 degrees, the air conditioning was not working. The room couches were also stained and torn. The bathroom floor was dirty with stains. (see picture of bathroom floor). We checked to see if we could switch our room and this was not possible. Maintenance fixed the AC the first day however.
The next day we arrived at the room in the evening after a long day of activities to find the room not clean and trash not taken into account. We called the front desk and informed that housekeeping does not clean the room only every 3 days but that if we request it they will empty out the trash and towels during our stay. We were not informed of this at check in to request in advance. I asked for someone to bring up trash bags and exchange the towels. We emptied out the trash and obtained clean towels. We
notified the front desk that we wanted the trash to be taken out and clean towels the rest of the stay. This did not happen. We cleaned the bathroom and the room ourselves and obtained towels from housekeeping during the duration of the stay. For the price we paid for the room, the service and condition of the room was not acceptable. And nothing was done to rectify the situation.

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

Rebecca

Room was small but cozy. Staff was kind and helpful. It was hard to find parking and all close parking was very expensive. Evening bar and breakfast was very nice.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Sheila

Great hotel with great location. Would definitely stay here again.

Leisure Family

10/10

Exceptional

30 Jan 2026

Sheila

Great hotel! I loved the location and the hotel was very nice. It was clean and service was great. Also breakfast was delicious and an added bonus!

Leisure Family

8/10

Excellent

29 Jan 2026

Alisia

Love the stay

10/10

Exceptional

26 Jan 2026

Dhruv

Great hotel at an affordable price

8/10

Excellent

25 Jan 2026

Angela

Front desk was very pleasant and helpful. Roomwas a bit smaller than expected.

Partner

10/10

Exceptional

25 Jan 2026

Anela

The staff was very friendly and the included restaurant credit is great. We enjoyed the drinks there. This is in a nice and more quiet part of downtown Chicago. The rooftop was nice and had a nice view.

10/10

Exceptional

24 Jan 2026

John

Very clean comfortable rooms.

Friends_and_family Friends

8/10

Excellent

20 Jan 2026

Vanessa

The staff are Nice specially Maya. I had a smooth checked in with her. I giver her 5 ⭐️, but the room that we stayed in was kinda dirty, you can see the dried splashed of juice or coffee on the wall bathroom, the keycard holder inserted at the TV corner from the previous people who stayed in that room as well as the floor that there’s confettis everywhere, but overall we had a good stay and I’m happy that for the fourth time I stayed in this hotel our room has carpet. We can walk barefoot.

10/10

Exceptional

19 Jan 2026

arlisa

Yes great service love the breakfast

Business

4/10

Poor

18 Jan 2026

Niobe

Breakfast was horrible, sheets were not clean

Leisure Partner

6/10

Pleasant

16 Jan 2026

Jonathan

just ok

2/10

Poor

11 Jan 2026

Evan

Not cleanly and poor service.

Partner

8/10

Excellent

10 Jan 2026

Teaonus

Nice

10/10

Exceptional

09 Jan 2026

Vanessa

Staffs are very helpful.

Leisure

10/10

Exceptional

09 Jan 2026

Vanessa

Spotless but the floor needs carpet. Floor is cold and when you walking barefoot, feels like your feet gets dirty easily.

Leisure Family

10/10

Exceptional

05 Jan 2026

Alima Lotus

Amazing character, great service.

6/10

Pleasant

04 Jan 2026

james

Room was clean, quiet. No water bottles provided in room as stated. Had to wait for breakfast. 10 minutes late but very good.

Leisure

10/10

Exceptional

02 Jan 2026

Adrian

Nice staff

10/10

Exceptional

01 Jan 2026

Madeleine

Beautiful

10/10

Exceptional

31 Dec 2025

Lidia

Good

10/10

Exceptional

27 Dec 2025

Carolyn

The menu was limited

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Allyson

We love our annual getaway at this location! The breakfast buffet is a nice new addition and experience! All staff is incredibly welcoming! The fireplace seats are our favorites!

Leisure Partner

10/10

Exceptional

17 Dec 2025

Robert

Good experience, great location

8/10

Excellent

16 Dec 2025

john

Valet service was very convenient.

Cashless bar was awkward, otherwise fine.

4/10