Name: Citizenm Chicago Downtown
Address: 80 East Wacker Place, Chicago, US

10/10

Exceptional

02 Aug 2026

IVANNA

Great location, super friendly staff

8/10

Excellent

02 Aug 2026

Alexandra

The staff was amazing but service was slow so we always chose to eat out because of it. The rest of the experience was fantastic

8/10

Excellent

01 Aug 2026

Robert

this is the 3rd Citizen M Hotel which is exactly the the same as the first stay in Amsterdam and recently Boston. All are near identical so you know what you are getting, excellence at a great price and always a great location!

10/10

Exceptional

31 Jul 2026

Alexander

The rooms are small but the space is used so effectively they did not feel small at all. I paid extra for the breakfast buffet and it was worth it! The food was very high quality. The location was convenient for walking around downtown town and was on the bus route for all the museums. I would stay here again.

10/10

Exceptional

29 Jul 2026

Allyson

I love a citizenM. High tech comfortable rooms with a modern sleek design. Smart features operated by an iPad including automatic black out curtains which is so nice. The property is nice, people are friendly, and it’s in a GREAT location. Walking distance to millennial park, shopping, and across the street from the hottest new rooftop bar/ underground speakeasy.

10/10

Exceptional

28 Jul 2026

Jill

Very easy overall

10/10

Exceptional

28 Jul 2026

Norman Eugene Bostic

Excellent

10/10

Exceptional

27 Jul 2026

Tammy

The stay itself was amazing. The hotel is in the perfect part of Chicago. The room itself was beautiful and the showers and everything were amazing. The gym was beautiful and the patio looking over the city was our favorite place to relax. However the team members were not the best. Keep in mind that they DO treat you different being an Expedia guest. We had a few complications checking in and during our trip and the moment they found out we were Expedia guest they started acting different, being more passive, and they overall became less helpful. That was disappointing because the hotel its self was so nice. We also paid to get a better view on the higher parts of the building and when we got there the guy said he would get the best view he could but no promises and our view ending up being terrible. We were facing a wall the entire time. On top of that, the employees were extremely helicopter. I understand they are supposed to patrol the area, however we felt like we couldn’t go anywhere in the hotel without an employee slowly walking over and just circling around us the entire time watching us. It ruined that part of the experience and made us uncomfortable so most times we would just get up and go to our room. Other then that the stay was nice and I hope someone else’s experience is better!

10/10

Exceptional

27 Jul 2026

Erica

The room was really cool, small but I still loved it. You have to read the description before booking. If you don’t plan to be in your room majority of the time the room is cool. The hotel was a cool vibe and the decor was awesome. I was not a fan of the bar staff but other than that it was a great stay. Had drinks other places around the area. You check yourself in and out. Great location for all the things in the area. Will stay again!

8/10

Excellent

27 Jul 2026

Felipe

Tiny room great location

10/10

Exceptional

26 Jul 2026

Deborah

Great stay besides the homeless man sleeping in the downstairs lobby in the morning

2/10

Poor

26 Jul 2026

Chandra

This experience was not pleasant from the moment that I arrived. The front desk lady at night around 11:30 pm on Friday was unbothered and rude. The price changed from what I saw in the app by $300 per room. The room floor was coming apart. The pillowcases dirty with black skid marks. The headboard had white substance on them that were sketchy. I paid over $2500 for two rooms and there was a convention. They place my room right in front of the elevator that ding and sounded like a train all night. The lady wouldn’t not change our room. She placed my guest five floors apart from me. The worst experience and I am a world-traveler.

8/10

Excellent

25 Jul 2026

Megan

4/5 stars

The location was excellent, and the hotel was very clean. The gym was a nice amenity, and I really appreciated being able to leave my luggage at the hotel after checkout so I could continue exploring the city. Breakfast was also enjoyable with a good selection.

The room, however, was extremely small, and considering the price, I don’t think the hotel offered the best value. The staff experience was inconsistent—some employees were warm and helpful, while others were less welcoming.

Overall, I had a good stay and would rate it 4 out of 5 stars. It’s a great option if location is your top priority, but be prepared for compact rooms at a premium price.

10/10

Exceptional

24 Jul 2026

Choyce

Great stay Overall

10/10

Exceptional

23 Jul 2026

Keenan

Could only airplay on the tv

10/10

Exceptional

22 Jul 2026

Mario

Ac would not cool

6/10

Pleasant

21 Jul 2026

James

Hotel was clean and in a good location. Room was also clean. Bed was VERY firm.

8/10

Excellent

20 Jul 2026

saul

Me hospede en seattle y ahora volvi a hospedarme aqui en chicago,y sabia la habitacion era pequeña,pero esta es todavia mas chica,es lo unico que veo no me gusto.

Partner

10/10

Exceptional

20 Jul 2026

jake

Great staff

Partner

8/10

Excellent

19 Jul 2026

Shimea

The CitizensM was a great hotel with clean rooms, pleasant staff l, and beautiful decor. I would recommend this hotel in Chicago and Miami locations

Partner

4/10

Poor

19 Jul 2026

Tony

The property itself was clean and it had a cozy vibrant life to it. The problem was when you opened up the door to your room. It was extremely small and gave you the feeling you were in an RV or a small dorm room. There are many other options that would be more suitable especially for the price.

Partner

10/10

Exceptional

18 Jul 2026

Jose

Friendly staff and a unique hotel the only 2 small issues were a small leak in our room from the ceiling and the parking area

Family

10/10

Exceptional

17 Jul 2026

Nkauj Hli Kathy

Staff was so kind and helpful!

Self

10/10

Exceptional

16 Jul 2026

fiorella

Loved the breakfast (includes coffee); summer heat had the ac dripping but that’s prob expected in the summer time. Staff was very nice about it and offered extra towels.

Self

10/10

Exceptional

14 Jul 2026

lakadria

Great place to stay!

Self

10/10

Exceptional

14 Jul 2026

Justin

they just too good

Friends

10/10

Exceptional

14 Jul 2026

Hannah

Always our go to when staying in Chicago and have any events close to the pier!! Highly recommend.

Partner

10/10

Exceptional

13 Jul 2026

BRUCE J

CitizenM hotels implement a unique system — all the rooms are small, efficiently designed “pods” with a king-size bed at one end. The room is no wider than the bed is long. There is a safe under the bed, a cooler under a counter with a sink, one chair and a well-designed shower. Lights, blinds and heat and ac are controlled from an iPad, where preferences for housekeeping can also be registered.

I was solo and quite comfortable. Only a couple enjoying the most intimate relation should consider it. The blackout blinds were the most effective I have ever seen and I had no complaints about city or neighbor sound.

The Chicago CitizenM has first rate location, off Michigan Ave one block from the river. The sightseeing boats on the River are a ten minute walk. Many excellent restaurants are also within a ten-minute walk.

The Chicago CitizenM has a pretty good fitness center, larger I think than typical for the chain. Staff were helpful and courteous.

Self

10/10

Exceptional

13 Jul 2026

Jonathan

Amazing hôtel in a perfect location. Close to most of Chicago's main attraction and subway system

Self

8/10

Excellent

13 Jul 2026

Annie

The hotel’s decor is bright and artsy. It provided all I needed. A clean room with a big bed to rest. The only thing I want to mention is that the room was very tight. I didn’t read the reviews before I book. I booked because it is part of Marriott. It caters to a younger crowds. Overall, the hotel is at the prime area of Chicago Riveralk area.

Friends

8/10

Excellent

13 Jul 2026

Miss

This hotel is located in the heart of the city, making it easily accessible. I highly recommend it.

Self

10/10

Exceptional

13 Jul 2026

Kaylyn

Perfect location to experience Chicago.

Partner

10/10

Exceptional

13 Jul 2026

Connie

Lala was absolutely amazing. It was my first time in Chicago and she was so helpful and attentive to our needs. I will definitely be coming to stay again.

Family

10/10

Exceptional

12 Jul 2026

MOHAMUD

10/10 overall. Big shout out to the staff for their amazing hospitality.

Partner

10/10

Exceptional

11 Jul 2026

Reneah

Staff were very helpful and welcoming upon check in. Balcony area was a great space to spend some extra time or use as a work place. Room was very clean and had amazing views!

Friends

10/10

Exceptional

11 Jul 2026

Michael

Everything and everything was nice! We enjoyed our stay and it was close to everything.

Partner

10/10

Exceptional

11 Jul 2026

Angelo

Very modern hotel with close proximity to everything we wanted to see in Chicago. Room was small but not an inch of space was wasted in the thoughtful layout. Nice comfy bed and big tv. Controlling the lights/blinds via ipad was kind of a pain especially if coming back late at night in the dark. Otherwise we really enjoyed our stay, they have a super pleasant staff here and the daily whiteboard questions were so fun!

Partner

10/10

Exceptional

11 Jul 2026

Ernest

I had a friend come in from NYC to stay with me in Chicago for Chicago Black Pride July 4th weekend. We had an absolute amazing time. All my friends love celebrating special occasions at this hotel. It was so close to Michigan ave and Millennium Park. Can't get enough of how much I love this hotel.

Friends

10/10

Exceptional

10 Jul 2026

Millicent

I always enjoy staying at citizenM. I have stayed at several locations and the staff is always helpful, property is clean, and decor is amazing!! Chicago, Miami, and New York City were great stays.

Friends

10/10

Exceptional

09 Jul 2026

Kevin

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Partner

10/10

Exceptional

09 Jul 2026

Veronica

I had a wonderful stay! The hotel was very clean, beautifully decorated, and in a great location. The staff was friendly and welcoming, making the experience even better. I would definitely stay here again!

Friends

10/10

Exceptional

09 Jul 2026

luis

Helpful staff, clean rooms, and a wonderful vibe in the room

Partner

10/10

Exceptional

09 Jul 2026

Daniel

I like how easy the hotel lobby is set up for you to get your room cards also you guys should add a pool:)))))

Partner

6/10

Pleasant

08 Jul 2026

Angela

Rooms were small for the value. I prepaid on Expedia and when I got there, the lady at the front desk told me to just swipe my card for holding deposit, turns out they charged me for a whole stay over there, and I had to dispute it with my bank very annoying.

Family_with_children

10/10

Exceptional

08 Jul 2026

Rebecca

Great and lovely staff really welcoming, room was absolutely spotless no complaints, will be coming again

Self

10/10

Exceptional

06 Jul 2026

Venkata NagaPravallika

The hotel is vibrant, clean and close to most of the attractions.

Partner

8/10

Excellent

05 Jul 2026

Michael

Loved the hotel

6/10

Pleasant

04 Jul 2026

Bogdana S

We love citizenM and had great experience with the one we booked in Seattle. Although this was a very similar vibe, our room was soaked from the vent and me and my husbands shoes and clothes got wet the 2nd day we were there. I had let the front desk know that it was leaking early that morning. They stated that they knew and are working on it. I understand it might not get fixed since it appeared to be a big issue with multiple units experiencing the same thing, but it would have been nice to come back to a cleaned up room and extra towels. It was an unfortunate turn of events, and walking Chicago with wet shoes was very uncomfortable.

Partner

10/10

Exceptional

03 Jul 2026

Tim

LOVE Citizen M! Nice, neat, tidy, efficient. Perfect stay!

Self

10/10

Exceptional

03 Jul 2026

Casey

The staff was over the top friendly. Absolutely welcoming and homey place.

Family

10/10

Exceptional

03 Jul 2026

Shiv

Did have a leaky air vent (probably because of the ac blasting but went away after a few days, annoying regardless). Staff were very friendly and the lounge was great. Did not have a fridge or if that drawer was supposed to be a fridge it was not cold (I’m sure the staff could’ve helped but it wasn’t a big enough concern for us as we were out all day). Fantastic location. And the gym has almost everything you’d need so I was very pleased with that. Would recommend to those traveling in a couple who are okay being a little snug. The lights in the room can be changed to make it a little more romantic if you’re into that.

Partner

10/10

Exceptional

02 Jul 2026

Danny

Loved our stay. Great staff and enjoyed the rooms. Younger crowd generally but we had a great time. Location was super and only a short walk to CTA Stations, Millenium park, and the River. Would stay here again. Rooms are small but have everything we needed.

Partner

10/10

Exceptional

01 Jul 2026

Lori

Loved everything about this hotel! The staff was awesome, the room was spotless, and the bar and food options were perfect for late night snacking and relaxing. Will definitely stay here again!

Self

10/10

Exceptional

01 Jul 2026

Robert

Over all very nice and clean.

Business

10/10

Exceptional

30 Jun 2026

Dasmon

Had an amazing stay! Great view of the city plus the staff was best!!

10/10

Exceptional

29 Jun 2026

Darrin

The staff was incredibly welcoming and helpful throughout our stay. The room was immaculate, and the location was perfect for sightseeing! I only complaint is that I wish I didn't have to call and ask for towels each day.

Thank you for the opportunity.

Partner

6/10

Pleasant

29 Jun 2026

Donna

The place had areas to work with access for laptops. The breakfast was a buffet style but a little expensive.

Partner

10/10

Exceptional

29 Jun 2026

Wendy

The whole hotel has the greatest vibe. Been here twice and I love everything!!!

Partner

10/10

Exceptional

28 Jun 2026

Pamela

The room was exceptionally clean and had all the little touches that made it feel comfortable and welcoming. I especially liked using the iPad to control everything from the lights to the blinds—it was intuitive and a fun modern feature. The breakfast offered a great selection and was a wonderful way to start the day. My favorite part of the hotel, though, was the fourth-floor lounge deck overlooking Michigan Avenue. It was a perfect place to relax and take in the city.

Partner

10/10

Exceptional

28 Jun 2026

Carlos

Todo el ambiente agradable, la habitación súper cómoda y limpia!! Buena iluminación y también buena oscuridad para descansar bien❤️ y la ubicación perfecta, todas las cosas reconocidas del centro las tuve cerca

Partner

10/10

Exceptional

28 Jun 2026

Kamesha

Very modern up kept hotel. Friendly staff and clean environment.

Family

10/10

Exceptional

27 Jun 2026

Hanna

CitizenM was an amazing stay with a great location. Mostly everything we planed on doing was walking distance!

Partner

10/10

Exceptional

27 Jun 2026

Leonardo

Simplemente me encantó todoooo😍😍😍😍😍

6/10

Pleasant

26 Jun 2026

Kimberly

Everything was great. Rooms are extremely small for the price though. Feels like being in an interior size cruise bedroom, not much space for your belongings. Other than that everything was very nice.

Partner

10/10

Exceptional

26 Jun 2026

Terrance

Great location

8/10

Excellent

26 Jun 2026

Alicia

Located right in the mix which is great. Only negative is that there’s very minimal cell service within the hotel so you’ll either get delayed texts and no internet or you go outside to use your phone.

Self

10/10

Exceptional

25 Jun 2026

Giovanni

Absolutely loved our stay at Citizenm!! The staff was super friendly and always very helpful. Loved the cleanliness of our room, and hotel all together. Operating the room via IPad was quite the experience and very convenient. The rooms are perfectly sized for couples.

Partner

10/10

Exceptional

23 Jun 2026

EdDreanna

Great place and wonderful staff

Self

10/10

Exceptional

23 Jun 2026

Gabriella

Loved the entire vibe of the hotel. Everything was so smooth and place was very clean. Food was amazing! Loved it all so much!

Partner

10/10

Exceptional

22 Jun 2026

Mackenzie

Amazing staff, love the outside balcony. Very clean room

Self

10/10

Exceptional

22 Jun 2026

Judinyah

The staff members were very friendly and helpful! The rooms were so cute and cozy!

Self

8/10

Excellent

22 Jun 2026

Jesse

Great location, clean, and friendly staff.

Room was on the small side. iPad console was frustrating to use for lighting and tv usage. Room was either too hot or too cold, could not get the fan to go any higher. Fridge did not work at all.

Overall a great hotel with some minor issues.

Partner

10/10

Exceptional

22 Jun 2026

Claribel

El hotel súper limpio y con amenidades. La habitación es pequeña. Sin embargo, con todo lo necesario para nosotros que viajamos con mochila. El hotel está super bien ubicado para caminar por downtown Chicago, cerca de estaciones de trenes y de los lugareas icónicos como el Millenium Park y otros.

Partner

6/10

Pleasant

20 Jun 2026

carlos

Es muy pequeño el dormitorio

Partner

8/10

Excellent

17 Jun 2026

Andrew

very modern clean perfect for a one person stay . with two people room may feel a bit small .

Self

10/10

Exceptional

16 Jun 2026

Amit

Great, cozy, and functional room, nice breakfast. The staff is very nice and helpful, and the location is fantastic. The environment in the public areas is excellent for working, for quiet social/business meetings. I will definitely come back.

Self

6/10

Pleasant

16 Jun 2026

Gaven

Parking is the only issue, we b

10/10

Exceptional

15 Jun 2026

Edgar

Very clean room and calm stay

Friends

10/10

Exceptional

15 Jun 2026

Jennifer

Great place to stay!

Family_with_children

10/10

Exceptional

13 Jun 2026

Lindsay

I loved the art/deco eclectic style!

Family_with_children

10/10

Exceptional

12 Jun 2026

Tyshun

Great place to stay! Would book again without a doubt!

Self

10/10

Exceptional

12 Jun 2026

John

Lovely hotel in a great location. Rooms small but quirky and the view was amazing! All the staff were fantastic.

Partner

6/10

Pleasant

10 Jun 2026

Anthony

ROOM LIGHTING CONTROLS: The wall mounted light switch for the vanity opened the window shades. I'm pretty sure this was a malfunction, as this hadn't happened during pasts stays here. WHY THIS MATTERS: When exiting the shower to use the lighted vanity mirror, flipping the switch opened the shades causing me to make a dash back to the protection of the shower. That switch same switch did not close the shades...something only done with tablet control.

10/10

Exceptional

09 Jun 2026

Anthony

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Friends

6/10

Pleasant

09 Jun 2026

Tiffany

A clean and quirky hotel in the heart of Chicago. You’re paying for efficiency and location. I enjoyed the decor and the tech. A little iPad to navigate the climate, tv and lights was a fun surprise.
The room reminded me of an Apple Store and an ikea but if it married a youth hostel in terms of square footage. Rooms are unexpectedly small and quite narrow.
My friend's loved their room, but I am a bit anxious in small places and I didn’t expect it, especially for the price which was high based on demand.
Nice staff, great breakfast but if you like your space, it might not be the best place for you.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

John

Place is mad nice!

8/10

Excellent

05 Jun 2026

Wendy

The room was small but perfect for 1. I missed having any cup for water as well as a mini coffee maker. Unfortunately I could hear traffic but it’s downtown Chicago so that’s to be expected. I travel with ear plugs just in case anyway. Easy check in and easy check out.

Self

10/10

Exceptional

02 Jun 2026

Christopher

This was our first stay at CitizenM Chicago. It is a clean and modern hotel with modest rooms, great for a quick getaway. It was well situated downtown. We would definitely stay here again.

Partner

8/10

Excellent

31 May 2026

Malachi

Everything was great but the breakfast options

Partner

8/10

Excellent

30 May 2026

Yen Yeong

Drinks were super expensive at the bar but everything else was good. Except for the TV in the deluxe room could be better positioned. Ended up with a sore neck trying to watch something.

8/10

Excellent

29 May 2026

Rawan

The room was too small and it made me claustrophobic. I did not realize the design was so compact and it was stressful to say in such a small confined space with hardly any room to move. I was not able to find any bathroom supplies in my room (swabs, etc). Overall, it wasn't too bad but I dont think I will be staying here again.

Self

10/10

Exceptional

28 May 2026

Andrea

Staff was very nice and it was clean.

Self

8/10

Excellent

28 May 2026

Deborah

I got a really good deal via Expedia to stay at the hotel for 5 nights, and I think you see more of the functioning of a place when you're there more than a night or two.

Check in and check out really quick and easy. Good welcome. Hit the jackpot being assigned an accessible room - much bigger than the standard rooms.

Had imagined that opting for a higher floor would put me at the top of the building (more sky in sight) but it didn't - the hotel takes up the bottom half of a high rise so I was only half way up. Just meant that you had the people over the road looking in, so I kept the net curtains down most of the time. They, and the blackout blinds, were controlled electronically, which is great until you hit the wrong button half asleep in bed, to let some daylight in.

And this happened because everything is controlled via an ipad mini. I have to say I found it a bit annoying. I've had enough of screens by the end of any work day, but I appreciate for some this will be cool.

No tea and coffee making facilities in the room, so make sure you get water from the bar (for free) and there's tea and coffee on tap downstairs but no one told me. Found it day 3 - so had been paying for coffee!

My one rub was with a member of staff who told me flat no, the hotel didn't have any less puffy pillows than the ones in the room. After a second poor night's sleep I asked again, and another staff member couldn't help me fast enough. Just annoying!

Self

10/10

Exceptional

26 May 2026

Christopher

Best spot to stay at walking distance from everything

Partner

10/10

Exceptional

25 May 2026

Massielle

Love staying at CitizenM, you know what you are getting: a clean room, modern set up, convenience with the lounges and cafe/bar area.

Partner

6/10

Pleasant

24 May 2026

Rebecca

Small cruise ship size rooms

Partner

10/10

Exceptional

24 May 2026

Marlene

Amazing!! Everything was so clean and the staff is so helpful!!

Partner

10/10

Exceptional

23 May 2026

Jerrold

Would definitely stay there again!

Partner

10/10

Exceptional

23 May 2026

Panayiotis

Great walkable location. Small rooms but perfect for what we needed for 2 nights. Affordable accommodation

Partner

10/10

Exceptional

20 May 2026

Hiroshi

Had a very pleasant stay (back in March). Hotel is clean and furbished with good fashion vibes. Location is great, in the middle of the city. Staff was helpful in printing out files (for free). Would use again. Thanks!

Self