Name: Pendry Chicago
Address: 230 North Michigan Avenue, Chicago, 60601, US

10/10

Exceptional

01 Aug 2026

Sharon

Overall, it was really really nice

10/10

Exceptional

31 Jul 2026

matthew

Wonderful stay. O

10/10

Exceptional

28 Jul 2026

Randy

The property is one of the coolest places in Chicago. Conveniently located to the Magnificent Mile, Millennial Park, and the Theater District.

10/10

Exceptional

26 Jul 2026

Beth

Best location and a beautiful hotel

10/10

Exceptional

26 Jul 2026

Terry

Great service all the way around in all aspects

8/10

Excellent

25 Jul 2026

daina

Beautiful property-a nod to the beautfiul landmarked

2/10

Poor

25 Jul 2026

Jennifer

Awful, won’t stay again, way overpriced, staff was rude, tv didn’t work, nothing worked.. all we received was a $30 credit . Many other places to stay that are better

Family

4/10

Poor

23 Jul 2026

Nicole

The first room we were assigned smelled like a cat. I'm severely allergic, so I knew right away (room 2204). The second room (1404) was nice and clean. Unfortunately the noise from Michigan Avenue is pretty much unbearable. It's an old building and no sound proofing has been done to the walls ... even from the 14th floor I could hear sirens all night, cars drag racing, and even gun shots. There are 5-6 elevators on this property, but the first set of 3 services the lobby to floor 22, and the second set services 22 - 30something. I found myself constantly waiting on an elevator. One morning at 8:30 am, I had to wait for 3 (very full elevators) to pass by. If I wasn't carrying a bunch of things I would have taken the stairs. On another occassion I actually got stuck in one of the elevators, as it wouldn't open at the lobby level. I had to take it back up and use the stairs.

On a positive note, the location was nice. The gym was excellent, and the food on property was very good. I just won't be back because of the noise and the elevator issues.

8/10

Excellent

14 Jul 2026

Steven

Excellent location. Staff very nice. Room big and bed very comfortable. But noisy.
As is all of Chicago.
Trying to sell in room soap products for exorbitant prices tachy as hell.
Rooftop lounge had sadly very short hours and limited open days. Seems a shame to waste such an opportunity.

Self

8/10

Excellent

12 Jul 2026

Martin

Good property but perhaps a bit more modest than reviews

Partner

6/10

Pleasant

08 Jul 2026

Tyrone

Mediocre all around and for the price point not worth it. Great location. But nothing else compelling. Food was only ok. Service was only ok. Nothing memorable. Will seek somewhere else next time.

Self

10/10

Exceptional

07 Jul 2026

Michael

Great location can get a bit noisy but really nice hotel.

Family

10/10

Exceptional

07 Jul 2026

Maritza

The Pendry was absolutely beautiful! The bar, restaurant and cafe on site were amazing and delicious! Also the accessibility to all the attractions we planned to go to was amazing! We were able to walk almost everywhere and the metro was one block away making our trip amazing! We will definitely stay here again! Staff was amazing and friendly especially the doormen!! Loved loved loved!!

Partner

10/10

Exceptional

06 Jul 2026

JAMES

A must stay. Old world charm with all the modern comforts you would expect.

10/10

Exceptional

04 Jul 2026

Daniel

Unbelievable staff, they couldn’t do enough for you. The location was ideal for the Riverwalk and Lake Michigan with all their nice restaurants.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Melissa

Wonderful hotel with attentive staff. Should bring back ice machines.

Partner

10/10

Exceptional

01 Jul 2026

Manu

Great property in the heart of the city

10/10

Exceptional

30 Jun 2026

Fred

Muriel at the front desk made our 54th
Anniversary memorable as she upgraded our room to a suite and sent a bottle of Prosecco and box of chocolates to our room plus a voucher for oysters at the restaurant. Kudos to her for being so kind and thoughtful. Thank you so much!!

Partner

10/10

Exceptional

29 Jun 2026

Jacob

The Pendry is in the heart of everything downtown. The blue line in from the airport was about a 7 minute walk from the lake stop. Rooftop bar is a nice visit as well as the lobby bar. Great staff, good vibes.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Rosa

The single biggest issue by far was the noise. I had read other reviews mentioning it and assumed it was typical downtown city feedback, but I was wrong. This was easily the loudest hotel room I have ever stayed in. The windows are clearly not double-glazed, and the non-stop sirens throughout the night made it completely impossible to get any rest. At night, it literally feels as if the entire lively street is inside your room. A comfortable bed doesn't mean much when you can't sleep.

The rooms and hallways are incredibly bare and lack personality. You won't find any thoughtful decor that speaks to Chicago or the history of the building. The spaces are outfitted with the absolute bare minimum furnishings. We booked two rooms, and the room with the double beds only had a single chair. The room itself was clean and fine, but entirely unmemorable and under-furnished.

While the housekeeping team kept our room clean, the rest of the property feels neglected. For example, a cocktail glass left on a bench right by the elevator sat there completely untouched for two consecutive nights.

Chicago has too many strong hotel options to justify luxury pricing without a luxury-level experience. Skip this one and book elsewhere if you value a good night's sleep.

Family

10/10

Exceptional

26 Jun 2026

David

Hotel is phenomenal and location is beyond.

Business

10/10

Exceptional

24 Jun 2026

DENISE

The Pendry is a classy way to spend time in Chicago... the staff is both service oriented and friendly. I felt 5 star without paying extremely high end prices... and the property is lovely.

Highly recommend 😎

Self

10/10

Exceptional

23 Jun 2026

christine

The staff was very welcoming! The bellman greeted us by name the entire trip. Great location for shopping and the riverwalk. Highly recommend!

Family

2/10

Poor

22 Jun 2026

Patrick

The staff in its entirety need to be replaced. Tried to use the concierge to make a dinner reservation on Saturday evening and they could not get it, but when we walked by the restaurant at the time we were looking for, they sat us right down as a walk in. Was talking to Crystal at the front desk the next morning and after about 10 minutes I grabbed my lower back and bent over to stretch (had a surgery 3 days prior) she said to me that I was being disrespectful because she thought I was bending lower to talk to her. I'm a little guy, 5'6\" and she is shorter than me, but I was certainly not bending over 10 minutes into a conversation to get 'eye to eye' with her. It was then I realized that the Pendry is more interested in hiring a diverse work staff with complete disregard for the customer or the customer's needs or respect. For $750 plus a night, it is nowhere near worth the price and will never stay here again. I can get into the on-premises dining, but that is another joke and huge disappointment. Also, not one 'happy Father's Day', was there with my daughter, from a single person on the staff. Too many better places in Chicago to settle for this place.

Family_with_children

6/10

Pleasant

19 Jun 2026

Kenneth

Elevators were slow in serving floors. People actually moved using the stairs one morning.
Stayed in 5th floor and it was very noisy. A lot of outside noise. At one point I thought the window was open because of amount of outside noise I could hear.
Room was quite warm at times even with A/C on due to where the single vent was located.

Partner

8/10

Excellent

18 Jun 2026

Christian

The location is on the corner of Michigan Ave. and Walker Drive and it can be very very noisy at night! Interestingly, we stayed at London House a few times which is just a block away from Pendry, but it was not as noisy at night. But then again, it could be due to the times we were at London House (often during winter time)?! Room is clean and very spacious. We had a corner room. I requested for the turn down service, but only got it one night in our 4 night stay at Pendry.

Business Partner

10/10

Exceptional

18 Jun 2026

Janina

We were celebrating an anniversary. We had a greay stay. It was close to all the shopping and restaurants, staff were great and helpful. We will be back again!

Partner

10/10

Exceptional

16 Jun 2026

Amy

Beautiful hotel. Very clean which is very important to me. Couldn’t have asked for a more perfect location. Food and drink prices at the restaurant/bar were high. Other than that, would highly recommend.

Partner

10/10

Exceptional

14 Jun 2026

lumumba T.

I love this hotel

Partner

10/10

Exceptional

12 Jun 2026

Anne

Excellent walking location for river tour and shopping and Metra entrance;
gorgeous architecture; beautiful bathroom and lobby; excellent valet parking

10/10

Exceptional

10 Jun 2026

Kris

Great staff and property!

Family

4/10

Poor

09 Jun 2026

Victoria

We stayed at the Pendry Chicago for a week. The one time housekeeping cleaned our room they did a poor job, including not changing dirty glasses, removing and not replacing a bath mat, not refreshing tissues and toilet paper, and not fully cleaning the toilet. The next day we put a privacy sign on our door and left for the day. When we returned, the sign was on the inside of our door, clearly showing someone had entered the room without our consent. When we brought this up to management, we got the runaround and claims that security scan reports of our door showed only our entries. When I made clear that I had documentation of there being no housekeeping that day through texts with the hotel and receipts showing our absence for the full day and there was no longer any plausible deniability to be had, the security team admitted that a housekeeper had entered the room despite the privacy sign on the door. Later, they spoke to the employee, and told me their internal investigation showed an accidental entry, which makes no sense given the privacy sign on the outside of the door, the hanging of the sign on the inside of the door after entry, and the room not otherwise being touched. The only thing that makes sense is someone cased our room and decided there was nothing worth stealing, then hung the sign inside after it fell off the door. Also, the windows are thin and even earplugs don’t help with the street racing noise and sirens outside . Don’t recommend staying here.

Partner

10/10

Exceptional

07 Jun 2026

Kris

Staff was amazing. Great hotel and location!

Partner

10/10

Exceptional

07 Jun 2026

Melanie

Delightful staff and property, perfect for downtown adventures

Partner

10/10

Exceptional

02 Jun 2026

Marilia

Beautiful hotel in ideal location. The bar is amazing. Hotel is full of amazing details.

Self

10/10

Exceptional

02 Jun 2026

Lisette

I absolutely loved it! I little bit noisy but close to literally everything!

Family_with_children

10/10

Exceptional

30 May 2026

Erika

Great and very elegant hotel! I absolutely loved it! The only thing is a little bit noisy but it’s the price you have to pay to be in an excellent location, you have everything you need in a walking distance. I would definitely stay here again.

Family_with_children

10/10

Exceptional

28 May 2026

David

Great staff and location.

Business

10/10

Exceptional

25 May 2026

Travis

The staff were extremely accommodating and friendly.

Family

10/10

Exceptional

25 May 2026

Vikram

Room was clean. People nice.

10/10

Exceptional

24 May 2026

Cameron

Easily one of the best hotel experiences in the city

Partner

10/10

Exceptional

03 May 2026

cynthia

Always a great welcome and great stay at the Pendry Chicago. Love the staff.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Mawj

Great staff and perfect place to be in the middle of everything!

Self

10/10

Exceptional

21 Apr 2026

Julia

We were upgraded to a double queen and the location was great.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Saul

Great hotel! Very central location, helpful staff. The speak easy was a great surprise

8/10

Excellent

19 Apr 2026

Tara-Lee Dawn

Nice lobby and appreciated the cold drinks. Room was ok, bed was comfortable but the pillows were terrible. Our welcome chocolates were previously used!!! One missing and another had a bite out of it!
(They did give us new chocolates) Location was great, parking expensive but it seems to be pricey everywhere.

Partner

6/10

Pleasant

19 Apr 2026

lindsay

I will start by saying the staff was so friendly and helpful and you can’t beat the location. However, for what I paid, it was a little lackluster…. Our room was very warm. We couldn’t sleep the first night there so we called the next evening. The air filter was filthy and he was able to get it back running again, thankfully. The shower knob fell OFF IN MY HAND as I turned it. Even on our last day there, we just had to guess how to use the shower knobs to get it to the temp we wanted and shower vs tub faucet. It was a good stay but not worth the money imo. Oh, and the cleaning staff left two of their rags behind… just not what I was expecting

10/10

Exceptional

18 Apr 2026

Matthew

Overall amazing stay

10/10

Exceptional

07 Apr 2026

Kacy

The staff at the Pendry are top notch. We arrived early and just wanted to drop our bags off, but the staff was able to check us in several hours early. Upon learning it was my birthday, the bell hop brought me a glass of wine from the bar and later, the staff sent up a bottle of prosecco and birthday cupcakes. Our room

10/10

Exceptional

06 Apr 2026

Kate

Staff were professional, courteous, and engaging with plans we had while in the city. They offered alternatives to consider without over stepping or being pushy. Very helpful overall!

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Ronald

Excellent hotel. Recently renovated rooms and superb staff. Central location. Highly recommend.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Denise

Perfect location, stunning hotel!

10/10

Exceptional

05 Apr 2026

Anwar

Good sized clean room. Free 2 bottles of water every day.
The bars in the hotel are very good both on ground level and level 24 for relaxing and also drink and food selection.
Onsite restaurant good too.
Great location as well.
Hotel also gave 2 discount voichers to use on site restaurant and cafe.

10/10

Exceptional

04 Apr 2026

Carina

The hotel itself is beautiful, the lounge and bar area are so cozy and the cocktails are amazing! The entire staff is friendly and welcoming. Our stay at The Pendry was great! Shout out to our friend Anis at the bar lounge for his excellent hospitality.

Partner

10/10

Exceptional

29 Mar 2026

Alexander

Every part of our stay was incredible. Room, staff, service - couldn’t ask for a better experience. Pendry is my new favorite hotel!

Partner

10/10

Exceptional

29 Mar 2026

cynthia

Excellent.

10/10

Exceptional

27 Mar 2026

Beckie

Fantastic

10/10

Exceptional

23 Mar 2026

Pablo Ibarra

Staff really friendly and hotel was clean and close to everything around the city can’t wait to come back.

Partner

10/10

Exceptional

16 Mar 2026

Isabella

Truly one of our favorite stays! The staff makes you feel at home & are super accommodating. I will stay here every time! The bellman Michael is quite literally the best ever!! He made our stay so wonderful and special!

10/10

Exceptional

12 Mar 2026

Filippia

First time staying at The Pendry and they exceeding my expectations. Beautiful property, excellent amenities, delicious food. I’ll definitely be back!

Business

10/10

Exceptional

09 Mar 2026

karina

Great location, clean and very nice restaurant and bar.

Partner

10/10

Exceptional

07 Mar 2026

Selina

Amazing staff, views, and amenities! Also perfect location for walking everywhere!

Partner

10/10

Exceptional

01 Mar 2026

Camryn

Front desk staff are gems! They knew my name after 1 interaction and were very attentive. The room amenities were very nice-- espresso, bottled water, chocolates, steamer, toiletries.

Business

10/10

Exceptional

25 Feb 2026

Brett

Room was clean and comfortable. We really appreciated the chocolates and water!

10/10

Exceptional

08 Feb 2026

James

Y

10/10

Exceptional

31 Jan 2026

Tatiana

Muriel at the front desk was extremely helpful and courteous, wonderful historic art deco building right on Michigan Ave., great location and views, really nice, spacious and clean room. Chateau Carbide on the 24th floor is definitely worth checking out, nice cozy areas to hang out, sit on a couch and have a drink while enjoying great views of the city. We also got a free ride from the hotel to the Shedd Aquarium.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Sarah

N/A

8/10

Excellent

12 Jan 2026

cynthia

Yes, but room 301 (a corner suite) had an awful sound caused by the \"ventilation system\"that needed to be fixed (twice) during the night. So, we unable to sleep comfortably.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Kendyll Avery

Clean room and amenities

Leisure Partner

10/10

Exceptional

06 Jan 2026

danniela

Everything was exceptional!!!!!

Leisure Partner

10/10

Exceptional

04 Jan 2026

Darren

Best hotel ive ever stayed in. Perfect location for moving around Chicago. Everyone helpful, had a great time.

10/10

Exceptional

03 Jan 2026

John

Great hotel! Loved the location and the room!

Business

2/10

Poor

31 Dec 2025

Jon

Nice hotel, terrible customer service. It was a multi call ordeal to change the date by 1 day on our reservation. Pendry told us we had to contact hotels.com, so we did. The cust service rep from Hotels.com was great. She had to call the Pendry to ask the exact question we did and she was able to get our date moved. The few people we interacted with on the phone from the Pendry were the least helpful cust service people I’ve ever dealt with.

There are way more options in that area of Chicago with far better customer service and we won’t be returning to the Pendry

8/10

Excellent

29 Dec 2025

Jorge

Clean room

10/10

Exceptional

28 Dec 2025

Sarah

Everything was great!

Leisure Family

10/10

Exceptional

27 Dec 2025

Raúl

A very clean room, everything smells good and fresh, very nice staff, the staff helps all the time, my family and I feels very secure in the hotel.

Leisure Family

10/10

Exceptional

26 Dec 2025

an

Room was really clean and fresh

10/10

Exceptional

25 Dec 2025

Connor

The room was fantastic, the rest of the hotel (lobby, gym, bar) is spotless. We arranged an engagement photoshoot in the bar via Laura S (events coordinator) and she was unbelievably helpful in ensuring everything was done correctly and in line with hotel procedure. Will be staying again when we revisit Chicago!

Leisure Partner

10/10

Exceptional

24 Dec 2025

Jessie

Excellent service that was very accommodating.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Frederick

lovely hotel with wonderful friendly staff, and the perfect location. The beds are lovely and comfortable and the hotel very pretty. However, they need to upgrade the quality of the food preparation. The offerings were very good but the actual preparation of the food was not in line with any of the other Pendry hotels we have stayed in.

Leisure Partner

6/10

Pleasant

23 Dec 2025

Stephanie

While the front desk staff could be more welcoming, the bell desk staff was very nice and offered water to those waiting

Leisure Partner

8/10

Excellent

21 Dec 2025

Susan

Great location! Very helpful staff!

Business_and_leisure Family

10/10

Exceptional

21 Dec 2025

Marcelo

Excellent hotel and location.

10/10

Exceptional

17 Dec 2025

Isaac

Excellent location to stay in the heart of the city.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Tessa

It was a pleasant stay. Lovely amenities and fantastic upgrade.

Business

10/10

Exceptional

13 Dec 2025

Mark

Yes

Self

10/10

Exceptional

05 Dec 2025

Jennifer

A lovely hotel. From the complimentary beverage after check in, to the art deco feel throughout, carrying on to the crisp, clean room, and right down to the hand soap and hair products. Everything about it was warm and cozy! Will visit again!

Business Self

10/10

Exceptional

03 Dec 2025

Corwin

Concierge not helpful and neither is was the door man,
Neither would get me a cab, they said to just stand outside

Business Self

10/10

Exceptional

01 Dec 2025

Susan

Inviting lobby area with comfortable bar on the side. Excellent cocktails!
19th floor room with roomy bathroom & excellent water pressure. Soft, comfortable sheets on moderately firm mattresses. Very prompt room service with nice choices 24/7 (we ordered at midnight). Located about 2 blocks from Miracle Mile. On top of that, customer service was outstanding!

10/10

Exceptional

30 Nov 2025

Simran

the bellhop and staff were extremely courteous, there was a problem with a transaction and the front staff was immediate at amending the issue. best place i’ve stayed! extremely classy and polite.

Leisure Family

10/10

Exceptional

30 Nov 2025

Karyn

Everything was exceptional, top to bottom.

10/10

Exceptional

29 Nov 2025

Asia

I had an amazing stay at The Pendry Chicago. The hotel is gorgeous, modern, and feels truly high-end without trying too hard. My room was super clean, comfortable, and quiet—honestly one of the best sleep setups I’ve had in a hotel.

The staff made the whole experience even better. Everyone I talked to was friendly, helpful, and actually seemed to enjoy their jobs. The lobby bar and restaurant were great too, and the whole vibe of the place is relaxed but still upscale.

The location made it easy to get around the city, but I kept finding myself wanting to head back early just to enjoy the hotel.

I’d definitely stay here again and recommend it to anyone visiting Chicago.

10/10

Exceptional

28 Nov 2025

Ryne

Great hotel

Leisure Partner

10/10

Exceptional

27 Nov 2025

Reka

Beautiful hotel

Leisure Friends

10/10

Exceptional

26 Nov 2025

Ivy

I thoroughly enjoyed my time at Pendry Chicago. I stayed in a tower king room. I originally was going to stay in a suite but the normal king room was very spacious for one person. The valet service was pretty quick and the valets were all very nice. The front desk clerk was extremely helpful and professional. I loved staying right on Michigan Ave and within walking distance to so many things. I read some reviews saying safety was a concern but I didn’t experience any safety issues. They lock the doors on Michigan Ave after a certain point to keep the flow of traffic thru a better monitored entrance. I also took an evening(beginning around 9:30pm) stroll around Millennium Park, down to Buckingham fountain and back up Michigan Ave to the river and the surroundings blocks around the hotel. At no point did I feel unsafe and would highly recommend this hotel to anyone coming to Chicago. The location is fantastic, the employees are amazing and the rooms are comfy. What more could you ask for?

Leisure Self

10/10

Exceptional

24 Nov 2025

Kayli

Really great spot in the city right in the middle like a five minute walk to to everything around you the staff was great. The rooms were beautiful.

8/10

Excellent

23 Nov 2025

William

Overall, it was \"Good\"; however, doesn't deserve a 4 star rating. The great: service is as it should be for a top-shelf hotel. Staff is terrific. Location couldn't be better. Improvement areas: We were on 9th floor. Heavy cannibis smell in hallway (not necessarily hotel fault, but was annoying). Post check-in, while we we in room getting ready for an event, hotel personnel came in twice (once to check mini bar inventory and another time to replace missing items). Should have been done before check-in. It's a minor nuisance, but not good for a 4 star hotel. Also, wake-up alarm went off on hotel clock at 6 am (previous guest must have set this). Another minor annoyance, but for a 4 star hotel should have been part of a standar checklist to reset to neutral. Would consider going back, but may be better options in area to check out.

10/10

Exceptional

21 Nov 2025

Angela

Clean and great service.

Leisure Family

10/10

Exceptional

20 Nov 2025

Donna

Everything was excellent. Will definitely stay here again. I really liked the scent of the bath/shower products and the candles in the lobby

8/10

Excellent

18 Nov 2025

Sihao

The room had no soundproofing. Every night a car was revving loudly across Michigan Ave around midnight, making it impossible to sleep without noise-cancelling AirPods.

Business Self