Name: Hilton Garden Inn Chicago Downtown South Loop
Address: 55 E 11Th Street, Chicago, 60605, US

4/10

Poor

01 Aug 2026

Cesar Bernardo

El lugar del hotel es estratégico. El check/in y check out tienen un horario que pueden complicar tu agenda . La piscina no es grata de estar. Los cuartos pegados a los elevadores son muy ruidosos . Hay una o dos personas bilingües. El 95% no habla español ni se esmera en comunicarse. Complicado. Intenté por tres días hablar personalmente con el manager y no fue posible . Estuve del 26 al 30 de julio 2026.

6/10

Pleasant

31 Jul 2026

Henessys

Staff was friendly and solutions oriented. We knew that his property only cleaned rooms every other night of your stay however our room was never cleaned nor items like towels, toilet paper, soap etc were replenished. We tried to call to front desk but the room phone did not work when we wanted items replenished and the front desk staff was very helpful then. Front desk staff seemed shocked every time we ket them know that our room was not serviced.

10/10

Exceptional

29 Jul 2026

Brandon

The hotel had very clean rooms and the staff was friendly and helpful. Breakfast was convenient with good options.

8/10

Excellent

28 Jul 2026

Brenda

The hotel is centrally located and convenient to public transportation. The staff was friendly and accommodating to allow early checkin. Only unpleasant thing was the strong odor from the toilet. We did not spend a lot of time in the room and sprayed air freshener so we just tolerated it. The staff was very apologetic when we made them aware of it.

10/10

Exceptional

28 Jul 2026

Douglas

Location is perfect if you are visiting and going to the museums, aquarium, planetarium, etc. also have a wonderful restaurant downstairs that had delicious Chinese cuisine.

2/10

Poor

27 Jul 2026

Patricia

I booked a room with two queen size beds. When we arrived, the valet parking was full and had to find outside parking. When I checked in, they told me that they were overbooked and transferred me to a room with a king size bed. I had a party of three. We all had to share the bed. The room was small. We had very uncomfortable stay.

10/10

Exceptional

27 Jul 2026

Andrea

Clean room, sticky carpet though.. They have a hot tub and I stayed on a corner building which had the BEST views I’ve had at a hotel. Awesome location, definitely hope to come back

8/10

Excellent

27 Jul 2026

Allison

The room was nice. When you get in the elevator, it is important to use room key card to press the button for the floor. If you need to do laundry, $3 dollars worth of quarters for a load per each machine. You also need to purchase laundry detergent at the front desk or at a store.
Great views of Lake Michigan. It was a pleasant stay.
We would recommend to stay here.

6/10

Pleasant

26 Jul 2026

Anna Marie

The elevator made this horrendous noise in the middle of the night. I thought there were pterodactyls screeching in the hallway. I called the help desk, there was nothing they could do. The room was not cleaned or restocked the entire time I stayed.

10/10

Exceptional

25 Jul 2026

Christina

Wonderful experience over all. Front desk was very helpful and gave outstanding service. The house keeping staff were very friendly and informative as well. I would definitely return.

8/10

Excellent

25 Jul 2026

LaToya

Olivia at the front desk was amazing! She reminded professional and empathetic to my situation of arriving earlier than what I was suppose to. I was able to get an early check in and rest before my event. There was another young man whose name I forgot, but while I was about to leave for my event, I had a dress malfunction. Since I was alone, I had no one to to assist. Before I walked out to my uber, he helped me successfully! The only thing I wasn’t too pleased with was the way the air/heat is controlled in the room. It’s no balance and the vent is extremely loud. I also think it’s time for new carpet, the carpet in the hallways on my floor were an old and had a little smell. Other than that, I wouldn’t mind booking here again!

8/10

Excellent

25 Jul 2026

Robert

The location worked well for us. The coffee pot was broken and didn’t get replaced during our stay.

10/10

Exceptional

25 Jul 2026

NEGASSI

The place is conveniently located with the best views, in my opinion. I had a corner room with the ceiling-to-floor windows on both sides; it was like bringing the outdoors inside. The place is modern and very clean.

8/10

Excellent

24 Jul 2026

Megan

Wish the snack place was working

8/10

Excellent

23 Jul 2026

Elizabeth

$75 per night parking (while it wasn't me it was a friend) is really outrageous. Even some of the nicer hotels don't charge that much

10/10

Exceptional

22 Jul 2026

Gage

The Hilton Garden Inn South Loop was an excellent place to stay during my trip to Chicago.
The location is hard to beat. You’re just a short walk from Grant Park and Millennium Park, with easy access to the Red Line and several bus routes, making it simple to get almost anywhere in the city.
The room was quiet, comfortable, and exactly what I needed after spending all day exploring on foot. The staff were friendly and incredibly helpful throughout my stay.
One of the nicest surprises happened before I even unpacked. I had already checked in through the Hilton app, but when I arrived, the front desk upgraded me to a room with a much better view. It was a small gesture that made me feel genuinely welcomed and set the tone for the rest of my trip.
When I come back to Chicago, this will be one of the first places I look to stay again.

6/10

Pleasant

21 Jul 2026

Camille

Valet parking was full on the night of check in resulting in us paying double for parking since we had to pay for street parking. The parking rate is rounded to $20 (parked in the same location for no more than 2-3 hours) even though they advertised hourly parking $3.50/hr

Partner

8/10

Excellent

20 Jul 2026

Heather

Family friendly property close to sites.

Family_with_children

8/10

Excellent

20 Jul 2026

Lindsay

The view from our room was unbeatable. Just beautiful.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Arnita

The Hilton Garden Chicago was excellent. Quiet, clean, and great staff. Our was nice and clean. The view was nice.

Family

4/10

Poor

20 Jul 2026

Patricia

Would not be my first choice. I read excellent reviews but I was not impressed. It took almost a whole day to get fresh washcloths and towels.

Partner

10/10

Exceptional

19 Jul 2026

Agneta

Super comfy beds and pillows. Very spacious room. Location is perfect. Walking distance to so many things. Perfectly clean and quiet. Would stay there again and again!

Friends_and_family Family

8/10

Excellent

18 Jul 2026

JANAE

Must staff were pleasant.

10/10

Exceptional

17 Jul 2026

Amy

Clean and friendly staff. Great location!

10/10

Exceptional

16 Jul 2026

JULIET RAMONA

The staffs are nice and helpful. The property is clean and very near the grocery Trader Joe's and the train station.

Partner

10/10

Exceptional

16 Jul 2026

Brian

We enjoyed our stay at the Hilton Garden Inn. The rooms were comfortable and clean. The hallway is quiet. It is conveniently located near Grant Park, and we enjoyed our morning breakfasts at nearby Paris Baguette with 10% off. Unfortunately, it took us two full days into our stay to discover the nice patio and lounge on the eighth floor. While the front desk staff was kind and always greeted us when we entered the property, I wish they had explained more of the amenities to us. The patio/lounge would’ve been a nice retreat when 10 of us gathered in our room late one night for a small celebration. But nonetheless we had a good stay in what was a safe and comfortable environment. The Big Bus Tour was only three blocks away, as was a Giordano’s location. While it’s a little away from all the downtown action, it is a good property and I’d stay there again. The view of Lake Michigan is incredible!

Family

10/10

Exceptional

16 Jul 2026

Madhuparna

Good stay.

8/10

Excellent

14 Jul 2026

Andi

Small rooms

Partner

8/10

Excellent

14 Jul 2026

Jordan Leigh

helpful staff, great location, comfortable rooms and great views

Partner

10/10

Exceptional

13 Jul 2026

Ileen

The pool was clean, towels stocked.
Just crowede

6/10

Pleasant

13 Jul 2026

Lindsay Harris

It's disappointing that they charge you for a bottle of water.

4/10

Poor

13 Jul 2026

Leah

Noisy hotel (could here everything in hotel room) housekeeping didnt come clean, didnt have late checkout

10/10

Exceptional

12 Jul 2026

Jenn

Easy to get to and to park at for a fair price. Clean and comfortable!

Family

6/10

Pleasant

12 Jul 2026

Marjosef

Location and price wise i think Hilton Garden Inn is a good affordable choice. The city views are very nice and the area is walkable.

Self

8/10

Excellent

12 Jul 2026

Kevin

N/a

Self

10/10

Exceptional

11 Jul 2026

Laura

We had a great stay at the Hilton garden inn. It was close to everything we wanted to see in the museum campus. The staff was very helpful and friendly

Partner

6/10

Pleasant

11 Jul 2026

Michael

Pretty basic garden inn, the TVs are ancient, the water costs $3 and we could only find two water fill stations. The rooms were clean and it was a quiet stay.

The only thing that annoyed me besides the TV was cleaning only coming every other day, which meant we had to request clean towels from the front desk.

Family_with_children

10/10

Exceptional

11 Jul 2026

Alexander

Great location near restaurants and walkable to the Field museum and Soldier Field

Family

8/10

Excellent

11 Jul 2026

Juan Martínez

Buena opción. Ideal para los lugares que queríamos visitar. Volvería a hospedarme en él.

Family_with_children

10/10

Exceptional

11 Jul 2026

Nathaniel

Overall it was a nice place to stay

Partner

2/10

Poor

10 Jul 2026

Amaury

Fraud in pay 222 for one day y take me 176 extra in mi bank

6/10

Pleasant

10 Jul 2026

Arnold

Location is great for what we wanted to do in Chicago. I did not like that rooms were cleaned every other day as we were traveling with a newborn when we requested the room be cleaned it was denied. We will go to another property next trip.

Family_with_children

6/10

Pleasant

09 Jul 2026

Nicholas

Pool and patio were cool

Family_with_children

10/10

Exceptional

08 Jul 2026

Jeannie

Great location. Near subway buses and walking distance to restaurants coffee shops grant park and millinium park….My 19 yo daughter and I enjoyed it very much…

Family_with_children

10/10

Exceptional

08 Jul 2026

Nadia

Property was cleaned during my stay, very close to places I was visiting- very walkable if you’re into walking & I don’t mind so- had a corner room so I had ocean view..
had such a pleasant stay and will definitely be back.

Partner

10/10

Exceptional

07 Jul 2026

Arnell

Well, I had a blast and the hotel accommodations just made everything seamless.

Self

10/10

Exceptional

07 Jul 2026

Nirut

The location was perfect for all the activities we planned. Everything was either walking distance or a very short drive to our destination.

Partner

10/10

Exceptional

07 Jul 2026

JOY

Property was accessible

10/10

Exceptional

06 Jul 2026

Sean

Loved the bag hold on my checkout for the last day!

Partner

8/10

Excellent

06 Jul 2026

Nathan

I stayed in a corner room where the view was unmatched. The view alone makes it worth it if you can deal with the rest. For the bad: The carpet was weirdly sticky, the shower had black stuff in it (mold?), the bed was harder than a rock, the staff was some of the most unfriendly people I dealt with while I was there, the fridge was set to Antarctica temperatures and froze everything we put in it, and the iron didnt work. At least it was pretty and air conditioned I guess.

Partner

8/10

Excellent

05 Jul 2026

Jodi

My three kids and me enjoyed staying at Hilton Garden Inn for the Holiday weekend.

Family

10/10

Exceptional

05 Jul 2026

Laurel

Definitely recommend upgrading to the corner room — the view over the park and the lake was amazing!

Partner

4/10

Poor

05 Jul 2026

Britney

The staff was super rude, never will stay here again. Hung up the phone on me and would give me attitude when I would ask for more towels.

Partner

6/10

Pleasant

05 Jul 2026

Alec

Staff was very unhelpful. I attempted to call the property 5 separate occasion prior to arriving with no answer. I had to call Hilton corporate to assist me. Valet staff refused to take my truck for valet service since its size was “way too much work.” They said they physically had room but I would be too much work for them as they would have to move another vehicle. That’s an exact quote “way too much work for us.” The room itself was very nice and clean, well maintained, and great views. Couldn’t find the complimentary breakfast area so we just purchased breakfast in the bar area downstairs. AC was acting a bit funky. Worked well but was VERY loud. Window opened but is misaligned causing the window to be very difficult to shut, had to stack my hand out the window and bend then metal as I was pulling it shut to get it closed.

Partner

8/10

Excellent

04 Jul 2026

David

The location was perfect to walk to a concert at Soldier Field. A lot to do in the area. Clean, well-maintained property. Would stay again.

Partner

8/10

Excellent

03 Jul 2026

Eduardo

Nice stay

Family

6/10

Pleasant

03 Jul 2026

Lisa

Mold in shower and bathroom floor

Friends

8/10

Excellent

02 Jul 2026

Jennifer

The room was clean. The staff was friendly and helpful in finding parking. Someone had gotten sick in the pool, so it was closed for cleaning, which was disappointing. Overall a good stay. Would stay there again.

Family_with_children

10/10

Exceptional

01 Jul 2026

Mary Dawn

Lovely hotel.

Friends

6/10

Pleasant

01 Jul 2026

Cathy

Check in was a little confusing, as it is 2 separate properties. I was not happy that I had to use valet for parking, at an up charge. That information was not on the website. And with parking already outrageously expensive for people who are paying guests, adding another $5-$10, plus tip is ridiculous!

Family

4/10

Poor

29 Jun 2026

Kristen

The staff were not helpful at all. The night lady was asleep when we got back from a concert and we had to bang on the windows to get her to let us in the hotel. And then we asked for a late checkout and they told us no. They didn’t even look to see if the room was booked. Just no.

Partner

8/10

Excellent

29 Jun 2026

Scott A

No big frills, but a solid place to stay when coming to explore the city. Good location for access to the museums with good proximity to Soldier Field. Also nice to be able to walk down the street to hit up a grocery store or convenience store. Overall a good place to chill in between city adventures.

Self

6/10

Pleasant

26 Jun 2026

Elaine

It was an ok stay. Room was clean and the hotel was close to the sites/museums we wanted to see.

Family

8/10

Excellent

26 Jun 2026

Neil

Overall a great hotel to stay at. Great views and clean rooms. Easy access to the museums and public transportation. Only issues was the room had no trash bags and the sink was slow to drain. Otherwise A+.

Family_with_children

6/10

Pleasant

25 Jun 2026

Shana

Great location that is walkable to many of the museums.

The barn door on the bathroom in our room was an issue as soon as we checked in. I tested the door and it was off balance and not sliding open easily for me, let alone my kids. I called down to the front desk and they said they would let maintenance know. We left to go to dinner and when we came back, nothing had been fixed.

The next morning the door was still an issue since it hadn't been fixed so I called down the front desk again and they said they would get maintenance. We then headed out for our day. When we came back to the room in the afternoon, the door still wasn't fixed.

I called to the front desk for the third time and they said maintenance had looked at the door and it was 'usable.' It was half off the top hinges at this point and couldn't be shut by anyone in the family. They finally sent someone from maintenance and he couldn't fix it and so we had to change rooms.

Issues happen but it's all in how it's handled. If someone had come on night 1 to fix it, I wouldn't even be sharing. When you have to call three times, that's unacceptable and poor service.

Family_with_children

8/10

Excellent

24 Jun 2026

Chartrise

O

Partner

8/10

Excellent

24 Jun 2026

Brian

Great location. A bit difficult to find. Expensive valet.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Lindsey

Onsite parking is

8/10

Excellent

23 Jun 2026

Mary

The only negative was hearing the L train. It wasn’t that loud, but you could hear it. It was less frequent at night. Otherwise, the room was clean, everything worked, beds were comfortable, and staff were nice. 5 minute walk to the orange line and 15 minute walk to the Field Museum, Grant Park, the Shedd Aquarium, and the planetarium.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Robert E

PROS: Very clean rooms. Good shower pressure/temp. Convenient location to Millennium Park. Staff allowed us to store our bags for arrival and departure.

CONS: Extremely noisy elevator kept us awake, definitely needed maintenance of some kind. Door to enter bathroom was quite a heavy slider and does run the risk of pinching your fingers.

Partner

10/10

Exceptional

22 Jun 2026

Emily

Will book again!

Family

10/10

Exceptional

22 Jun 2026

Dawn

The location was prime for walking and sightseeing. There isnt a free breakfast or bar/ lounge like it reports. There is a small \"bar\" that was only open during breakfast hours and it was in the breakfast restaurant. Amd valet was full so we had to park in a parking lot. Other than that, it was amazing! Lake view rooms are to die for!

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

jodi

Great location for soldier field concerts

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Lucy

The location was perfect. It was within walking distance of the museum campus and great restaurants. The microwave and refrigerator were so useful for leftovers from the great restaurants.

Family

10/10

Exceptional

20 Jun 2026

Ann

Great location, staff, amenities. The pool, sauna and general areas were great.

Self

10/10

Exceptional

19 Jun 2026

Juan

hotel was in a great location near restaurants and shops and museums, and staff were friendly and attentive! definitely staying again!

Partner

8/10

Excellent

19 Jun 2026

Sarah

Clean, comfortable hotel with nice city views. Breakfast is not included but other than that the amenities were great.

Friends

10/10

Exceptional

19 Jun 2026

Roberto

Clean room, and friendly helpful staff. Local partnerships with restaurants for discounts.

Partner

10/10

Exceptional

19 Jun 2026

Ahmed Shayer

Upgrade the TV to have apps so we can watch stuff using our own subscription.

Family

10/10

Exceptional

18 Jun 2026

Cathy

Everyone was helpful

Self

6/10

Pleasant

17 Jun 2026

Ricardo

The hotel is nicely located near the Roosevelt station, given access to the L trains and lots of buses, regarding the hotel, nothing remarkable really, what you expect of a Hilton Garden Inn, clean rooms, good space. Price is really high for what it offers outside of the location only. Breakfast options in the hotel and nearby are great! Staff is good and very receptive. Good option if you want to expend an extra for convenience.

10/10

Exceptional

16 Jun 2026

Jill

Great location. The staff were friendly, as was everyone in the neighborhood as well. Room was larger than expected. Various eateries for our liking close - a pub and a breakfast place.

Family

2/10

Poor

16 Jun 2026

Janice

The air conditioning was very unstable loud, up and down with the temperature. The sink was loud and leaking, the sink kept getting stopped up. Also the noise of the train every morning and every night.What a shame to spend that kind of money. We will not be back to this hotel. Really a terrible experience. Some of the front desk were helpful. We will be calling corporate.

Partner

4/10

Poor

16 Jun 2026

Stephanie

The hotel, especially the halls and elevators reeked of weed. It was so strong and unbearable. The whole experience felt grimy. I had called ahead and asked if our room would be ready by chance, and they assured me it wouldn’t be a problem. Fast forward, and a worker acted like it was outlandish to ask to check in 2 hours early. Valet was nice but slow at times. The room felt cleaned to the bare minimum and again, felt grimy. The hotel store was near empty.

Partner

10/10

Exceptional

16 Jun 2026

Alex

Good

10/10

Exceptional

14 Jun 2026

Joe

Overall it was good for the price. Good location and friendly staff. However the washer/dryer was an issue. Two washers but only one was working. You guys need to invest in this amenity.

Family_with_children

10/10

Exceptional

13 Jun 2026

Kristina

Pleasantly surprised by the large room with great views. Hotel is centrally located, clean, staff were helpful

Self

10/10

Exceptional

12 Jun 2026

Kimberly

Great room and view. Clean, near by Grant park, great staff.

Partner

10/10

Exceptional

11 Jun 2026

Kevin

Place was amazing. Staff was excellent

Friends_and_family Family

8/10

Excellent

09 Jun 2026

cheryl

I thought they had breakfast but, they don’t.

Partner

10/10

Exceptional

09 Jun 2026

Kevin

Location,clean,staff..

Family

10/10

Exceptional

09 Jun 2026

Kevin

Property was very clean, staff were very courteous.. Hotel is in a great location for restaurants and entertainment,..

Family

10/10

Exceptional

08 Jun 2026

Damian

Rooms were very clean

Friends

10/10

Exceptional

08 Jun 2026

kristy

Clean big rooms no breakfast included friendly staff also no parking you have to pay 75 dollars a day to park your car at the hotel or order a parking space from a garage nearby (which we did 90 dollars for three days but you have to walk a couple of miles back to hotel) and airport is over an hour away because of traffic all the time so make sure you give yourself enough time to get back to airport also car rental companies are not in the same building as the rental car companies you have to take transit which is across the street which no one tells you, we had to find someone to ask because the signs act like they are right at the airport.

Family

10/10

Exceptional

07 Jun 2026

Christopher

Fantastic location and a very nice property! Highly recommend!

Family

2/10

Poor

07 Jun 2026

Jared

Air conditioner broke the first night, called the next day and no one came all day. Finally someone came and fixed it. He said “it's probably going to break again, but just call us”……. As expected it broke again….. While we were sleeping…..90 degrees out and no AC is unacceptable for the price of this room. Also, fridge froze everything and the microwave didn't work. Stay elsewhere

Family_with_children

4/10

Poor

04 Jun 2026

Timothy

.

Partner

8/10

Excellent

01 Jun 2026

Todd

Clean room. Comfortable bed. Very efficient and cold A/C.