Homewood Suites By Hilton Chicago Downtown South L

United States , Chicago - IL
Chicago, 59 E. 11Th Street
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100 reviews shown

10/10

Exceptional

22 Mar 2026

Clean room

Family_with_children

6/10

Pleasant

21 Mar 2026

Angela

The property was well kept and in a good location. My experience with a few different front desk staff was a little disappointing. They had little customer service skills when lines were long and no valet attendee working. They were short with customers and at time very rude. I called ahead to have my car pulled around and was told 10 minutes. I waited and proceeded to valet. After waiting an additional 15 minutes in line, we were told the valet was on break and they didn't know when he would return.

4/10

Poor

21 Mar 2026

Trissel

Customer service very poor from staff to management. I didn t get what I booked. I

10/10

Exceptional

21 Mar 2026

Stacia

Clean room nice breakfast

Partner

10/10

Exceptional

21 Mar 2026

Alayna

Everything was clean, staff was helpful, breakfast was good, and valet was wonderful!

Family_with_children

10/10

Exceptional

21 Mar 2026

Robyn

Our hotel was in the perfect area. Very walkable to many locations in the area. Breakfast was okay but the fact that so many restaurants are in close proximity made up.

10/10

Exceptional

20 Mar 2026

Saul

Great hospitable human beings love the Ives from the front desk

10/10

Exceptional

20 Mar 2026

Dulce

Very clean room, loved the stay

Partner

10/10

Exceptional

20 Mar 2026

Tyler

Beautiful views of the city. Very clean and every was very friendly.

Partner

4/10

Poor

20 Mar 2026

Luis

They offers Netflix and I tried to access but I can’t. So I call the front desk 2 times asking for help and both of the times they told that the “engineer is on the way”. Also I runout of shower soap and they told me that they going to help me and don’t receive anything.

Partner

6/10

Pleasant

20 Mar 2026

robert

Problems arises always , it just happen what they do is why you could back or not I park the car the till Friday, I call give my stub number first night no problem morning ran around came around no problem.. I call Wednesday night 7pm huge problem, come down as usually no car maybe busy I’m the only one in area, maybe parking car. Another ten minutes go by I see the valet go to the garage 30 minutes later 740pm, no car they called valet it’s break time. I waited 8pm I ask the valet said can’t find my eyes he looks 830 he ask to the garage the car is there locked, I go back upstairs, security check to see who got the keys 910pm.. I get the car around 8pm I was going to car the cops, but could located my rental agreement, what did I have to do it doesn’t matter. I get the car with a sorry, so my advice is not to bring a car here btw the desk also try to say other people were waiting fifteen minutes. I was waiting longer with enormous courtesy and calm

Partner

8/10

Excellent

20 Mar 2026

Savannah

Internet was good and loaded pretty fast; staff were friendly but unhelpful, told us where something was but didn’t actually tell us so we were running around helpless. There is no parking unless you pay $70 a night for valet or park a mile away in a parking garage.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

christine

Great stay! It was clean, comfortable and the breakfast was very good, with lots of selections.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Erin

Friendly staff, spacious room

10/10

Exceptional

17 Mar 2026

Isaiah

Great

Business Family

8/10

Excellent

17 Mar 2026

Christian Yves

nice hotel

Family_with_children

10/10

Exceptional

16 Mar 2026

stephanie

The hotel is clean and well kept. The staff is nice and easy to communicate with. The only problem that I encountered is the parking. Free parking is almost non-existent. Paid parking on the lot across the street is $38 per day. Valet parking is $70 per day. Parking everywhere in Chicago is extremely expensive if you can find it. It's very limited.

Family_with_children

10/10

Exceptional

16 Mar 2026

Mike

Shower drips all night long!

Partner

10/10

Exceptional

15 Mar 2026

Allison

Beautiful view and excellent service! Love the heat lamps in the front of the building.

Partner

8/10

Excellent

15 Mar 2026

Wendy

Spacious for our party of 3. Room was great; only thing was that the sink area was not private / did not a have door and was part of the bedroom. We were visiting family who lived around the corner so a great choice for location and quality. Ate at the nearby French bakery a couple times when we needed a snack. Very close to the red line and of course Michigan Avenue.

10/10

Exceptional

15 Mar 2026

Ayana

Good location for a quick downtown stroll in Chicago!

Family

10/10

Exceptional

15 Mar 2026

Lauren

It was great, except the pool was freezing which was a big reason we chose this hotel.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Jonathan

Great view. Pretty clean.
Good breakfast.

Family_with_children

10/10

Exceptional

14 Mar 2026

Carolyn

The staff was amazing and friendly. Rooms were comfortable and clean and had everything we needed. Great walking distance to so many great spots, trader joes and easy walk to aquarium and field museum. Loved this hotel! Would definitely recommend and stay here again!

Family_with_children

8/10

Excellent

14 Mar 2026

Sukhjoban

rooms are clean and property condition is good but the staff is not good they are not helping nature

Partner

6/10

Pleasant

13 Mar 2026

Allyson

The bed was stiff and pillows were not comfy, as soon as you lay down on it and deflates almost flat and breakfast was terrible and parking even to leave the car for valet was terrible but the room was very clean and staff and valet was great

Partner

10/10

Exceptional

13 Mar 2026

Zulman

Good location, big rooms

Family

10/10

Exceptional

12 Mar 2026

Saeideh

Everything was excellent.

8/10

Excellent

11 Mar 2026

Manuel

Good, not great. The location is great with plenty of food, including grocery, options on the same block. Staff was great, always attentive and efficient even when busy.

The room was a bit run down with stains and dry/“crunch” spots on carpet and furniture. Tile in kitchenette and fridge had obvious splatter of food or sticky stuff and the bathroom sink had dried toothpaste from the previous guest. Little things on their own but together, they made the room feel dirty and our stay a bit less comfortable.

Beds are comfortable and the shower/tub combo was clean so not all bad.

Family_with_children

4/10

Poor

10 Mar 2026

Holly

Front desk staff was rude on arrival, tv did not work but they fixed the next day. Breakfast was ok.

Partner

10/10

Exceptional

10 Mar 2026

Essence

Yes

Partner

10/10

Exceptional

10 Mar 2026

Korkney

Yes room was clean and staff was very helpful

Partner

10/10

Exceptional

10 Mar 2026

Marilou

Everything is all great.

Family_with_children

2/10

Poor

09 Mar 2026

Inhye

The reception was not very friendly or kind. They didn't take garbage for whole trip. They do housekeeping every other day.

8/10

Excellent

09 Mar 2026

Ana

Hotel overall amazing but when going to pool kids are jumping in the Jacuzzi splashing people that are just trying relax. Kids should not be allowed at the pool.

Friends

10/10

Exceptional

05 Mar 2026

Sal

Excellent

Family_with_children

10/10

Exceptional

05 Mar 2026

Kimberly

Close to everything

Self

10/10

Exceptional

05 Mar 2026

Sherelle

Very clean , very quiet and overall best place to stay 10/10

10/10

Exceptional

05 Mar 2026

Ogochukwu

Good breakfast options. In the heart of town. Lovely location

Partner

10/10

Exceptional

04 Mar 2026

Jamie

Clean, great staff, wonderful breakfast

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Roy

Everything was great

Family

10/10

Exceptional

01 Mar 2026

Mark

Room was nice and very clean. Staff were very friendly and accommodating.

Partner

10/10

Exceptional

28 Feb 2026

Jessica

Room

Family_with_children

10/10

Exceptional

28 Feb 2026

Liliana

Good location close to Subway. Breakfast was awesome great views. The only downfall only one elevator working at the time but overall, we enjoyed it.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Nanieyia

Everything was great. Lovely hotel everything was clean and beautiful

10/10

Exceptional

27 Feb 2026

Richard

Clean, up-to-date hotel, very nice staff. Within a block of food, drinks, convenience store, spirits. Gets free delivery. Close to music, museums, lakefront parks.

Near South Loop. Walkable to Shedd Aquarium, Buckingham Fountain in Millennium Park, Flo & Santos “tavern-style” thin-crust pizza, Giordano’s deep-dish pizza, Blues at Buddy Guy’s Legends, The Jazz Showcase and Chicago dogs and Italian beef from Devil Dawgs. Grubhub offered free delivery and a $10 discount to Homewood guests (Feb 2026).

The staff is very welcoming. Our room was large and clean. We loved the daily free hot buffet American breakfast plus continental breakfast fare. The roll-through toasters work great!

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Yareli

The staff and everything else was all great.

10/10

Exceptional

25 Feb 2026

Jose

Loved the stay, well definitely book again.

Partner

6/10

Pleasant

24 Feb 2026

Ivanna

I understand it is a big hotel but I got a room with a very strong weed smell even though they try to cover it with deodorant it was useless. Inmediatelly the room was changed , thank you .
The staff was great , very helpful
Breakfast was good
Facilities , the gym was good but the pool always FULL OF PEOPLE as same as the jacuzzi , may be It could be a good idea to limit the amount of people there
After all it is ok

Friends_and_family Friends

8/10

Excellent

24 Feb 2026

Jarryd

Staff was helpful, and rooms as well as breakfast were really good!

Partner

10/10

Exceptional

23 Feb 2026

Michel

5/5

Partner

8/10

Excellent

23 Feb 2026

Jason

The amenities were pretty good. The gym was awesome, the location for breakfast was awesome, the food was hit or miss. The staff was great (just one time they forgot about a delivery that I inquire but no worries). Housekeeping was great. HOWEVER, they only had ONE working elevator!!!

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Valeria

Excellent

8/10

Excellent

23 Feb 2026

Carey

Yes

4/10

Poor

22 Feb 2026

Sukriat

The room was in iffy conditions. Mold in the shower. The view outside of the window was a dirty roof very depressing. It was not worth the money at all. The staff is always great,respectful and welcoming they are what keeps you coming back!! However the facility itself could use an update.

Partner

4/10

Poor

21 Feb 2026

Lisa

What didn't go well??? Almost everything, from the point of check-in to the point of check-out:

1. I requested in advance, a quiet room and was given a room right in front of the elevator (room 2213).

2. The staff failed to respond to my call to address the kids running up and down the hallway. This was after I spoke to the family, and after 10pm.

3. The lint traps of the dryers were filthy with hard sediment.

4. The restrooms on the ground floor adjacent to the check-in area had NO soap, a hygiene issue.

5. The breakfast was inferior to the advertised flier on the fridge, indicating \"frittatas\". The breakfast items were rather unhealthy and cheap.

6. The lighting in the room was so dim and inappropriate that the custodial staff came up and changed three bulbs. He stated that they were \"ready to go out\".

7. Upon check-out I shared all of the above with a gentleman, who had no name tag, but who said his name was \"Edgar\". He said he could not do anything other than contact Hotels.com on my behalf in order to request a refund. I have never heard from him or Hotels.com since.

8. Given all of the above, I felt extremely unwelcomed and my needs ignored. In fact, I developed a serious eye infection the night I stayed at Homewood Suites.

I am disgusted by your staff, the lack of hygiene and the refusal to maintain a peaceful area after 10pm.

4/10

Poor

20 Feb 2026

Ashley

The room was clean and beautiful, but the front desk staff and valet experience were horrible. The hot tub was also broken and we didn’t find out until we were already at its location. Plus, you needed your room key to go anywhere, a fun surprise to find out after having your arms full loading in on the crowded elevator.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Kendra

Nic

8/10

Excellent

20 Feb 2026

Kimberly

Great service

6/10

Pleasant

19 Feb 2026

Kelly

Our room on the 21st floor was quite disappointing. It is in great need of an upgrade. The room looked like something from the 70's. It showed many signs of use and/or abuse. The breakfast area was a nice, updated space. It appeared clean and well stocked. I would not stay at this location again in the future.

Family_with_children

10/10

Exceptional

19 Feb 2026

Shuree

Staff were very helpful and informative as I was new to Chicago

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Dominique Buie

it was a very smooth checkin

Partner

4/10

Poor

18 Feb 2026

Harriet

Hilton hotel staff Olivia was rude. She didn't care about my amenities due as I had booked for the hotel suite prepaid stay. I felt like they didn't care about me and the clock I wasn't in my room as booked. Olivia who did transfer me to other rooms until she was disrespectful to me had known of the maids job to stock the rooms with advertised items for hotel suites as well. I shouldn't be targeted to complain about what I paid for and staff bad hospitality given for falsely housing guests as prisoner's or patient's. I was targeted repeatedly by staff, foreigners, and others who stalks me and my sons. Also, the breakfast served again was tainted with drugs. Gas fumes was in my suite booked stay at times. I complained hemical in the hallway before I entered my suite to so that I could get inside. Media LIVE of TV LIVE MEDIA SHOW HAS BEEN illegally WATCHING ME AND INVADING MY PRIVACY WITH OTHERS WIRED TECHNOLOGY HELP while I WAS inside the HOTEL suite as IF I HAD GIVEN THE APPROVAL TO BE FILMED, IT'S MY RIGHT TO REPORT THEM EVERYDAY especially since WAR IS OF MY$FEDERAL TSP APWU linked to fraudulent policing of children and Local leadership of government employees, victims. Also, I had NO BODYGUARD to help me and REPORT them all as it happened during times of my hotel stays that I noted for to inspect my own suite rented for suite advertised. I couldn't get relief if needed due to closed windows too. Staff didn't care about me and my safety nor my booking of hotelcHil.

Self

6/10

Pleasant

18 Feb 2026

Joshua

Everything was just okay. Interior of the room had some problems, including all the doors having messed up hinges so you had to lift the doors to close them properly.

We brought our 3 boys, youngest being 6 months. At checkin, we said we'd need a crib / pack & play. We were told one would be brought up, so we unpacked and headed out for dinner. A few hours later we got back and one was never brought up so we called right away to have one brought up, we were told one would be brought up. 20 minutes later and with a baby ready for sleep, one was not brought up, so we called and asked for one a third time, and was finally brought up.

Last issue was that the room specificlaly has a dishwasher, but evidently it's not to be used, because there's no soap in the rooms and when calling for soap, you're asked to come all the way down to the lobby to get some from the front desk... where they only give you dish soap and look at you like you're crazy for asking for the dishwasher soap.

Family_with_children

10/10

Exceptional

16 Feb 2026

Jennifer

The room was great, staff were friendly and helpful. The only disappointment (for the kids, at least) was that the hot tub was out of order all weekend, and the pool was closed Monday. But it didn't ruin our weekend by any means.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Jesenia

Excelente ubicación, súper limpio, cuarto espacioso y servicio de excelencia

Partner

10/10

Exceptional

16 Feb 2026

Horacio

Everything ok

Leisure Family

10/10

Exceptional

16 Feb 2026

Robbie

Everything was up to par, will return for a future stay

Friends_and_family Family

4/10

Poor

16 Feb 2026

LaTrel

Please improve staff. No greeting. No warm welcoming. Checked in rooms were not clean. Had to get another room. Breakfast was mid, instructions for patio poorly communicated. Room service enters room without notifying or stating it’s them.

Partner

10/10

Exceptional

15 Feb 2026

Kristina

This Hotel Was Lovely Very Clean And Had A Great View

10/10

Exceptional

14 Feb 2026

Anas

Clean room and amenities. 15 mins walk to major attractions.

Leisure Family_with_children

6/10

Pleasant

14 Feb 2026

Jillian

Disappointing that hot tub was closed and wasnt informed even at check in. Didnt really interact with staff, when we did it was brief and lackluster. Clean rooms though!

Leisure Partner

10/10

Exceptional

14 Feb 2026

Amanda

This is a lovely hotel with tons of amenities in a perfect Chicago Loop location. We stayed for a weekend in February 2026 to visit the museums. Everyone had cabin fever, so a quick trip to Chicago and swimming at the pool were a nice change of pace. If the weather had been warmer, we could have walked to the museum campus, but it was a bit too cold for that. Even so, we were just a short walk away from Lou Malnati's and the Eleven City Diner (so cute and good). Even in 20 degrees, we could comfortably walk to both places. We also tried the hotel restaurant, Leiya, which was good but not great, but convenient with a lot of kid-friendly options, though no kids menu.

The rooms are spacious, clean, and comfortable. I believe every room is a suite with a pull out sofa bed and small kitchenette. The beds were comfortable and the bathroom was lovely.

The staff could not have been nicer. We kept having weather issues, even rescheduling our trip, and calling the hotel with questions. They were always courteous and accommodating, making sure we had adjoining rooms. Thank you, Alexis, for all your help!

Cons: One of two elevators was down the entire weekend and the stairs are locked from floor to floor so we couldn't walk to breakfast. The hotel was packed, so moving around was tough. The L is close and noisy at night. The breakfast was weird (pulled pork and smoked sausage instead of bacon or pancakes?) but we found stuff to eat. The pool was PACKED.

Overall, a solid hotel!

Leisure Family_with_children

8/10

Excellent

13 Feb 2026

Wendy

Yes

Leisure Partner

10/10

Exceptional

12 Feb 2026

Jalisa

Everything

Leisure Partner

10/10

Exceptional

11 Feb 2026

Sheila

Great Hotel, location close to all attractions, clean, perfect breakfast

Leisure Family

10/10

Exceptional

10 Feb 2026

Thomas

Well appointed and clean room, excellent staff. Great fitness center and pool! Wonderful location for seeing the art and architecture of Chicago!

8/10

Excellent

09 Feb 2026

Marie

Room was clean.

4/10

Poor

09 Feb 2026

Bart

Many of the guests were loud and smoking marijuana. One elevator was broken, leaving only one other for 20 floors with a wait time of five to ten minutes.

Heater would stay on for a long time causing the room to be very warm then shut off for a long time until the room started to feel cold.

Staff was not helpful and I had no explanation of my charges which are about $200 more than I made a reservation for and I did not receive a receipt via email.

I will NOT stay here again.

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Laura

The room was excellent, clean, and spacious. The pool and jacuzzi also were very nice and clean. The breakfast, however, was ok, and not well stocked or fresh. One elevator was out of service for our stay which caused steady long waiting lines for the elevators. Overall staff was very friendly and accommodating.

Family

10/10

Exceptional

08 Feb 2026

Gustavo

very courteus staff, room very comfortable and well-equipped, good location

Business_and_leisure Family

6/10

Pleasant

08 Feb 2026

Brynn

Staff was nice, elevator situation sucked as there was only 1 working elevator and you couldn’t even take the stairs bc they are all locked. Friends had a disgusting stain on their headboard and other friends had walked in on a family to their assigned room, got a new room, key didn’t work so then finally after the 3rd try they got a room. Breakfast was ok. Probably wouldn’t stay here again.

Leisure Friends

4/10

Poor

08 Feb 2026

John Peter

Staff was helpful, however:

- Only 1 of 2 elevators working over our 2 night stay (serving 20 floors). Always a crowd for the elevator in the lobby and had to let 3 down elevators pass my 10th floor (because they were full of other guests checking out) and walk down 10 flights of stairs.

- Bathroom sink faucet was broken (water sprayed out of spigot).

- Large spider web over bathroom sink.

- Noisy HVAC fan (on constantly for a 72F, auto, setting).

Leisure Family

10/10

Exceptional

08 Feb 2026

Mark

Clean room, amazing view. Friendly staff and location was in close proximity to all types of transportation. Family friendly hotel. Good breakfast options. Would recommend this place!

8/10

Excellent

06 Feb 2026

Eleana

The room is perfect for a family the only bad thing about it was the bed and the pillows, the mattress needs to be updated.
Super clean and great staff

Leisure Family

10/10

Exceptional

06 Feb 2026

Clarissa Ventura

Phenomenal customer service, great breakfast and managers dinner. Clean rooms and facilities. Great view and value. Accommodating staffs always ready to help. Great place and near to tourists attractions. So happy with our stay.

10/10

Exceptional

06 Feb 2026

Leasja

The room was spotless , the concierge was great and very helpful. My family enjoyed the pool , we will be back soon

Friends_and_family Family

2/10

Poor

03 Feb 2026

Shelbi

Didn’t go, weather canceled it. I’ve been trying to get my refund and no one answers. Will never book with them again.

Leisure

8/10

Excellent

02 Feb 2026

Monica

The room was clean and the hotel conveniently located. Breakfast buffet was a great amenity with hot options and plenty to choose from. Hotel staff was very friendly and accommodating. The gym was nice and the kids enjoyed the pool. The only negative was the elevator was out.

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

Andrew

Dont know why i was able to pick my room and still be given another room, that pissed me off and the fact the only parking was valet for 70$ the public parking was over a block away for 40$

Leisure Partner

6/10

Pleasant

02 Feb 2026

Ron

The room was nice and clean. There was only 1 elevator working the entire stay which caused a lot of problems for a property with so many floors and guests. It was unacceptable. The breakfast was the worst I've ever had at a Hilton property! The only available parking was valet and it was $70/day which is totally ridiculous. The valet staff was good and fairly quick but the cost was also unacceptable.

Partner

8/10

Excellent

02 Feb 2026

Josie

The hotel is really nice. Great breakfast, exercise room, the pool is amazing but the elevators are terrible. I stayed for the weekend and only one elevator worked during the entire stay. This is my second time staying at this location and the elevator was this way the first time as well. If the elevator’s get fixed this could be a 5 star hotel. Great staff, great location, reasonable prices but the elevator wait time is VERY long!

Leisure Family_with_children

2/10

Poor

02 Feb 2026

Charles

Terrible service. Small bed. Overcrowded.

Business_and_leisure Family_with_children

4/10

Poor

31 Jan 2026

Omar

The had a sour smell and the door didn’t close immediately, there was a delay. So I had to push it to close. The breakfast was horrible both days. The elevator had trash on the floor and the guest and front desk staff were arguing. I drove 4 hours, it was a waste of time.

Leisure Friends

8/10

Excellent

28 Jan 2026

Cynthia

Room was nice size,the amenities were nice.

Self

8/10

Excellent

28 Jan 2026

Eustacia Ja Lene

Friendly staff

Leisure Partner

10/10

Exceptional

27 Jan 2026

Tamika

Staff was cool, definitely funny and welcoming

Leisure Self

4/10

Poor

26 Jan 2026

Ernesto

It’s was aight

Leisure Partner

8/10

Excellent

26 Jan 2026

Kristy

The room was perfect for our family and the location was wonderful. Staff was friendly and responsive to an issue we had in our room promptly. My only complaint is that we had to leave the pool area with our kids on Saturday night because other guests were very rowdy and participating in inappropriate behavior with children present. Other that that, we had a great time!

Leisure Family

8/10

Excellent

26 Jan 2026

Ashlee

The room was spacious and had a great view, having a full kitchen was a bonus. The staff was friendly and the restaurant located inside of the hotel was awesome. The hotel is located ‘outside’ of the city which was nice, quiet area with some super yummy restaurants across the street. The only downside to this hotel was there was only 2 elevators and with 20+ floors we waited awhile to catch them going down and up.

Leisure Partner