Name: Homewood Suites By Hilton Chicago Downtown South L
Address: 59 E. 11Th Street, Chicago, 60605, US

2/10

Poor

01 Aug 2026

Trinh

Couldn’t check in until 9pm, gave me two occupied rooms

10/10

Exceptional

31 Jul 2026

Ivory

This is my 3rd time staying with them and i’m still satisfied with their service every single time.

10/10

Exceptional

30 Jul 2026

Theresa

The staff were all so nice and helpful. The location is excellent for walking to the water for a nice picnic and to tour The Field Museum and The Shedd Aquarium.

10/10

Exceptional

30 Jul 2026

Melissa

Convenient for food and exploration

6/10

Pleasant

29 Jul 2026

Jose

Our room was great and comfortable. The location is very convenient.
The time frame for breakfast is too short and it gets really crowded. We stayed 5 days and one of the two elevators wasn’t working during 4 days so going up and down was time consuming.

Family_with_children

8/10

Excellent

27 Jul 2026

Florence

The staff was welcoming and helpful. \"Marcus\" was friendly and very accommodating to our family. We appreciated being greeted by his smile every day!

We were grateful for the convenience of being able to walk to the Field Museum and Shedd Aquarium in Chicago.

10/10

Exceptional

27 Jul 2026

marisela

Clean and perfect views

2/10

Poor

26 Jul 2026

Christian

La cama para mis hijos era muy incomoda y tuvimos que turnarnos para dormir en la cama Queen.
Desayuno de baja calidad y poco.
El hotel nos recomendo un servicio para gratuito de delivery y pidimos una pizza que llego mas de 1hora de retraso, debio llegar a las 23:14 y llego despues de la 00:20horas toda helada la pizza.

10/10

Exceptional

26 Jul 2026

Allen

Front desk very helpful and friendly! Valet parkers were super friendly and fast!! Great location near lots of things.

10/10

Exceptional

25 Jul 2026

Paula

Excellent stay 👌

2/10

Poor

23 Jul 2026

Ronald Glen

Ive stayed at this hotel multiple times. This time was a disaster. Do not trust the staff at the front desk. I called them on Monday to say the flight was canceled and to check-in and would be there on Tuesday. Reservation was paid in full 4 months in advance. I spoke to front desk on Tuesday 5pm to see if I could extend the stay and was told they were sold out. We show up at 11pm to check-in and they canceled the reservation and had no rooms. The city was sold out. We had to pile in the bosses room for one night. The next day corporate solved it.

8/10

Excellent

20 Jul 2026

Charles

The property was very convenient for downtown attractions. Access was on a less busy street with made it very nice. What could have been improved upon was dishwashing liquid provided, another chair for the dining table and more frequent towel exchanges.

Family_with_children

8/10

Excellent

18 Jul 2026

Isania

We liked that the staff was helpful. The hotel is located in a very convenient location being walking distance to many shops, restaurants and a jazz club. Nice area!

What we didn’t like: Breakfast could be better.

Family_with_children

10/10

Exceptional

17 Jul 2026

Melanie

Always loved staying here. Great location, clean and comfortable rooms. Our view this time was INCREDIBLE. It was 5 of us in a suite and we had plenty of space. My son loved watching people at the skateboard park. Would have appreciated more fruit at breakfast, though. There were 3 apples among everyone on a busy Saturday morning. Otherwise, great stay!

Family_with_children

6/10

Pleasant

16 Jul 2026

Michelle

Clean room and great breakfast.

Partner

10/10

Exceptional

16 Jul 2026

Carlo

Excellent

8/10

Excellent

15 Jul 2026

Wojciech

Clean room

Family_with_children

10/10

Exceptional

14 Jul 2026

John

The hotel was ideally located for our needs, was clean, comfortable, and spacious, and had courteous staff. The view of the lake was excellent. One of the elevators didn’t work for a couple of days; that was the only hitch in our stay (and of course such a maintenance need could happen to any property at any time). We would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Karen

As soon as I walked in the building, it smelled wonderful. I love aroma therapy! Combine that with the cleanliness of the lobby and the friendly staff. I was hooked. For me the location was the best part because everything I wanted to do was in the same location. The rooms were very clean, the size of the room was perfect.

The only drawback, if I had to find one was the breakfast. The potatoes were under cooked.

Friends

10/10

Exceptional

12 Jul 2026

jayne

Great stay

Partner

2/10

Poor

12 Jul 2026

Cherita

Room wasn't clean. Housekeeping ever came to clean our room the entire weekend. We had to call the front desk for fresh towels and toilet paper

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Meredith

Everything was good- no complaints. The breakfast was a typical continental breakfast but the set up was tight for as busy as it was. I would stay there again if necessary.

Partner

8/10

Excellent

11 Jul 2026

Gail

Great location for walking to museums and train station. Lots of good restaurants around too. One of the two hotel elevators was out of service during our stay which caused a lot of wait time and congestion. But staff were helpful taking people up on the freight elevator when they could. Breakfast room was often overcrowded and hours of service seemed short. Hotel rooms were roomy and clean. Kids loved the pool.

Family_with_children

6/10

Pleasant

10 Jul 2026

Barbara

The elevator was down during our trip, which made commuting throughout the building difficult. The lines for the elevator were insane !

Family_with_children

8/10

Excellent

09 Jul 2026

Sandra

Need additional elevators. The morning we checked out, waited longer than 20min.

Family_with_children

10/10

Exceptional

09 Jul 2026

Marleny

great

6/10

Pleasant

08 Jul 2026

Donna

Hallways were never vacuumed. 1 of the 2 elevators was broken the whole time we were there, and had been for awhile before we got there we heard. So trying to get anywhere to forever. Also one of the days the service elevator was also broken so the chafing staff was waiting over an hour to try and switch floors. Pool area was not well maintained, out of towels for hours at a time. We stayed here a year and a half ago and it seems like it had gone steadily downhill since then

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Erik

Keep in mind the charges for parking each night if you’re staying more than one night. Valet may be your best option but again factor that charge into your travel budget.

Family_with_children

10/10

Exceptional

08 Jul 2026

Aderly E

Muy bueno

8/10

Excellent

08 Jul 2026

javed

Everything good except they don't clean everyday

Family_with_children

8/10

Excellent

07 Jul 2026

Esteban

Todo bien

8/10

Excellent

06 Jul 2026

Scott

Have staff explain how the card key works with elevators, too many people didn’t know.

Family_with_children

10/10

Exceptional

06 Jul 2026

Carol

Nice place & great location. We would stay there again.

Partner

10/10

Exceptional

06 Jul 2026

Alma

Great stay The ONLY thing wrong Was they ONLY had One elevator working

Family

8/10

Excellent

06 Jul 2026

Amarnath

out of 2 Eleveators one was not working and they are least bothered to repair it and its a july 4th weekend. we were waiting for 10-20 mins to go in and out.

Family_with_children

10/10

Exceptional

05 Jul 2026

Kellie

Hotel clean , staff very friendly , breakfast ok but if you don’t go during that first hour you might be out of luck on some items . Only a 15 minute walk to museums and 45 minute walk to the pier which doesn’t seem that long when walking through grant park.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Josue

Very clean very friendly staff would stay again

Family_with_children

10/10

Exceptional

05 Jul 2026

Kierra

It had everything we wanted

Family

10/10

Exceptional

04 Jul 2026

Carolyn

Best location, rooms and amenities in Chicago!

Family_with_children

10/10

Exceptional

04 Jul 2026

Rachael

The hotel was clean. We checked our bags when we arrived but then after a meal we ended up checking in early. We were able to get a room next to our parents. The kids loved the pool. We were not expecting such a big kitchen in our suite but if we stayed longer it would have used more. The breakfast was great.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Melissa

great location for traveling to chicago!

Partner

10/10

Exceptional

03 Jul 2026

Joseph

No housekeeping for 3 days, out of coffee in the room. Asked for some at the desk and all they had were kureig pods and didn't have a kureig in the room. However, had shaving cream, mine was confiscated at airport.

Partner

10/10

Exceptional

02 Jul 2026

Jon

Well maintained hotel with clean common areas. Food was fresh and hot, a little cramped in the breakfast area but no problems getting in.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Seth

Very close to Grant Park good hotel overall, but they are connected to the garden Inn so they literally have two elevators one goes to gardening. The other goes to Homewood literally same front door same desk so you have to wait to check in until you can get someone and then you literally get assigned to the Homewood suites elevator kind of ridiculous to stick two entirely separate hotels with one front desk

Family_with_children

10/10

Exceptional

01 Jul 2026

Jennifer

Clean room and staff was very friendly.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Amanda

It was a hot few days while we stayed there. We reserved one of the nicer corner suites. The second night our AC quit working in the middle of the night. Woke up at 4:30 am to the room being 79degrees. I am a woman in my upper 40’s and this kind of temperature is practically unbearable.

Friends

10/10

Exceptional

30 Jun 2026

Jose Luis

The hotel is in an excellent location, with many attractions, restaurants, and shops within walking distance. The reception desk is shared with another hotel, so the lobby can feel a bit crowded and somewhat disorganized. The two front desk staff members I interacted with were polite and answered all of my questions, but they didn't really go beyond what was asked.

I didn't use the parking facilities, so I can't comment on them. I'm not even sure if the hotel has its own parking, but if you're traveling by car, it's probably worth checking in advance. Overall, the location is definitely the hotel's biggest advantage.

Family

6/10

Pleasant

30 Jun 2026

Chantel

I booked 2 rooms. The issues that followed: Our rooms were not clean when we arrived to them. The Breakfast host was rude to my mother, questioning how many people we had in our room. When the host was informed about us having 2 room she still was rude. They give you a print out that states that additional people in your room will be charged 20.00. For our rooms, they lacked the cookware and we had to ask the front desk twice. The only good thing was the location and the pet friendly booking. And about the dog section in front of the hotel, beware that people toss trash in them. They state that they are always this busy and sometimes things are missed, keep that in mind if you plan to use this location.

Self

8/10

Excellent

29 Jun 2026

Phoebe

Our room had an adjoining room (not travelling with them) . The sound insulation was bad. They had their TV on around 5 AM and they were on their phone talking woth someone else. We could hear them!!!

Family

10/10

Exceptional

27 Jun 2026

Jennifer

Basic breakfast fare in spacious dining area. Wonderful and attentive staff. My only suggestion is for laundry to accept cards - quarters only is inconvenient.

Family

4/10

Poor

26 Jun 2026

Marla

Telephone and TV did not work. You would assume that this issue would have been identified before the room was rented again. We were never informed about the status. When we went to front desk the next day we were told they couldn't reach us!! Well - that was because the phone in the room wasn't working \" because of a problem in the box\". Ugh

Family_with_children

10/10

Exceptional

25 Jun 2026

Marian Olanrewaju

Very homey

Partner

10/10

Exceptional

24 Jun 2026

Joanna

Great hotel if going to museum, aquarium, or planetarium, less than 15 minute walk. The included breakfast was good. Hot eggs, sausage, and potatoes, selection of breads and pastries, yogurt, fruit, cereal, coffee and juice. Our room was a studio suite sleeping good for 2 adults and 1 child, but might be tight if 4 adults or older kids. Some traffic and noise from the el train could be heard from room. Valet parking was super nice but pricey. But parking is limited and expensive throughout the city.

Family_with_children

8/10

Excellent

23 Jun 2026

Kristina

Central location. Staff was super friendly.. especially the front desk! Rooms clean and spacious!

Business

8/10

Excellent

23 Jun 2026

Erica

location was great, our room wasn’t ready when we arrived during check in but the staff was accommodating and nice. decent size hotel room! love the kitchenette. beds were so comfortable. loved our view!

Family

8/10

Excellent

22 Jun 2026

No'a

Basic place, decent for a shorter stay. Breakfast is not revelatory, but it's there with a few hot options and standard continental materials. Coffee surprisingly good. Place could use an update, but not dying for it. There will be lots of families and people with pets and all of their related sounds, so not necessarily the best long-term stay for someone on business.

Self

10/10

Exceptional

21 Jun 2026

Martin

Friendly cleaning staff, clean rooms, and great stay.

8/10

Excellent

21 Jun 2026

James

The hotel is really nice and in a great location. Everything was clean. The house keeping staff put our dishes in the dishwasher when they clea which was very helpful. My only critique is that the kitchen that we had in our room could have been better stocked. Mainly we only had a frying pan to cook with. We made pasta one night and could have used a pot and a strainer to drain the water. We also could have used more of the dishwasher power to run the dishwasher more than once. It worked mostly but a second pouch would have been useful.

Family_with_children

8/10

Excellent

21 Jun 2026

Rhonda

It was a quick trip for daughters graduation so hotel was convenient to the event location. It was in a nice spot near Michigan Ave. A Traders Joe was close so we could get a few things. Overall was pleased.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

April

Very nice room, staff at front desk was ok. Valet was excellent.

Family_with_children

10/10

Exceptional

19 Jun 2026

Samantha

The rooms were large and clean. I personally appreciated that cleaning was every other day (but would come every if needed). Breakfast was better than most free breakfasts and we definitely got use out of the in room refrigerator and ice maker. It was all a breeze and we will probably book our next Chicago stay here.

Partner

10/10

Exceptional

19 Jun 2026

Lara

Staff was friendly. Room was amazing! Definitely will stay again

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Jose E Perez

Clean room, very friendly staff, great safe area walking distance to many spots like Shed Aquarium and Field Museum. Be aware only offer valet parking at $70 per evening. Overall good choice

Family_with_children

10/10

Exceptional

18 Jun 2026

Joseph

I liked that it was within walking distance of Rate Field

Family_with_children

10/10

Exceptional

17 Jun 2026

Rebecca

Pool and hot tub were awesome for this stay. Great to have a functional kitchen. I enjoy this format a lot more than traditional hotels. Staff is helpful and friendly. Continental breakfast is not good, but there are a lot of great cafes and breakfast spots within walking distance.

Business

10/10

Exceptional

16 Jun 2026

Everette Johnny

Good

10/10

Exceptional

16 Jun 2026

Carla

Nice hotel with views. Really enjoyed our staying. Close to grant park

Family

10/10

Exceptional

15 Jun 2026

Kelly

Perfect location for our needs and the Hotel was clean and staff were very friendly! The pillows sucked for us but that’s more of a personal preference than the Hotels fault.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Alexandra

Very family-friendly! Kind staff. Good breakfast. Great location!

Family_with_children

10/10

Exceptional

14 Jun 2026

Olga

Place I stayed at was great! Place was clean and the staff were friendly! Would come back for sure!

Friends

10/10

Exceptional

13 Jun 2026

Shannah

Great location and reasonable price

10/10

Exceptional

13 Jun 2026

Alyssa

This week has been a particularly tough week for me. But I was excited about yesterday! We were taking our son on his first overnight vacation since he was an infant. The day wasn't great but wasn't terrible, but my son rejected the idea of sleeping somewhere new and had a meltdown. My wife and I decided to take him home (and hour and a half drive) without staying the night and the staff - especially the valet manager - was so lovely and helpful. I literally cried from how sweet and understanding they were as I drove home. A+, would come back either alone or when our son is better traveled. We'll be practicing at family's homes for a bit 😁

Family_with_children

6/10

Pleasant

13 Jun 2026

Millicent

The interior was old, tv not working properly, food was ok, it could better

Family_with_children

8/10

Excellent

12 Jun 2026

Rosemary Burns

The staff at this property are very helpful and friendly. It is in a good neighborhood within walking distance of Grant Park and the museum campus (Adler Planetarium/Shedd Aquarium/Field Museum). The room was clean and the kitchen well stocked with basics for being able to prepare food. The L is very close, great for getting around the city, not so great if you are sensitive to noise as the trains run at all hours. Lobby area VERY HEAVILY perfumed with some sort of \"air freshener\" it's awful if you have allergies or sensitivities. Luckily the rooms are not cleaned/sprayed/deodorized with whatever chemical it is they use in the lobby. Breakfast was your standard hotel fare - buffet of eggs, sausage, misc. breads, misc. cereals, oatmeal, fruit. Was kept well-stocked throughout the open hours, and dining area clean. Again, staff very accommodating.

Family_with_children

10/10

Exceptional

11 Jun 2026

Joan

Great location, clean and a hot breakfast!

6/10

Pleasant

09 Jun 2026

Mozella

Loved my stay here amazing view!!. The elevators and hallways was just super humid. Rooms were cool and clean the view we had AMAZING!!! I only gave it a 4 starts because of the humid elevators and hallway. But other than that I would book again!

Family_with_children

10/10

Exceptional

09 Jun 2026

Michelle

Room was very clean. We had a great stay and will stay again next time we are in town.

Family

10/10

Exceptional

09 Jun 2026

Carrie

Room was great; clean and quiet. Breakfast was fantastic.

Self

10/10

Exceptional

08 Jun 2026

Stephanie

The staff was very friendly and helpful. Very pet friendly if you bring your pet with you. Loved Being so close to Grant Park.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Sheryl

Great location for walking to the Aquarium and to the Bean. Clean and comfortable beds!

Partner

8/10

Excellent

02 Jun 2026

Candice

The overall stay was good. We had 4 kids and were able to use the pool and enjoyed the breakfast. The location was really good and not too far from anything we wanted to do like the shed aquarium, Sears Tower (aka skydeck), etc .We needed the pull out sofa and it was very worn and not supportive at all so the kids had to sleep in the bed with us which was tight but made do. A good stay for a family for but no more than that.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Anthony

This hotel was in a good location and our room was huge! Tons of space AND the kitchen! We also had huge windows that allowed for a bunch of light and I loved the beautiful smelling lotion! I'd recommend staying here if you want to spread out and be comfortable, but also be close enough to the pier/downtown to walk if you didn't have a car.

Friends

10/10

Exceptional

29 May 2026

David

Great location

Partner

2/10

Poor

27 May 2026

Patricia

First, we were put in a room that was already occupied. They even asked us to bring the luggage inside the room to the front desk. They put us in a different room afterwards.

Second, they have coin operated laundry machines. They couldn’t provide quarters. They said the safe code was just changed. They didn’t have access to their change. I had to get quarters from a grocery store a block away.

On a separate day, the clothes dryer would not take one of the quarters I had. The front desk did not have any quarters to swap out the coin. I had to go out to the street and ask a passerby to exchange the errant coin.

Partner

10/10

Exceptional

26 May 2026

Rebecca

We had the best stay here! Within a short walk to the trains ($10 for 2 of us to jump in and off as many times as we wanted in 24 hours) to get down town, super comfy room and beautiful views into the city! Valet was top notch and worth every penny! All staff were so friendly and helpful! Breakfast was delicious and a great start to a day of walking and shopping. Would totally stay here again and stay longer - such a great start and finish to our trip!

Family

4/10

Poor

25 May 2026

Olivia

Front staff doesn’t really help

6/10

Pleasant

25 May 2026

Jeslyn

Very convenient spot to book if u are going to suenos festival. But the prices are outrageous and the free breakfast was disappointing. It wasn’t even breakfast it was more of so snacks. Our closet door was broken and the sheet of our mattress was stained.

Friends

10/10

Exceptional

25 May 2026

DANIEL

Honestly everything you could ask for a business trip. Comfortable beds, functional kitchen. Super helpful staff for things like mail packages shipped to hotel for our trade show at McCormick. Bonus trader joes around the corner for groceries

2/10

Poor

24 May 2026

Melissa

This hotel’s location is its only redeeming quality, with convenient walking access to attractions like Shedd Aquarium and Soldier Field. Unfortunately, the condition of the property completely overshadowed any benefit of the location. Our room had a serious cockroach problem. After spotting multiple bugs, we notified staff, who then inspected the room and discovered cockroach eggs under the sink. Even more alarming, roaches began crawling out of the dishwasher when it was turned on. It was absolutely unacceptable and deeply unsettling.

While management did close off the room after our complaint, infestations this severe rarely exist in just one room. Cleanliness and guest safety should never be compromised. Travelers should think carefully before booking here, as the convenience is not worth the potential health concerns.

Partner

10/10

Exceptional

21 May 2026

aliya

no a lot of options I hope they had like more dishes

10/10

Exceptional

20 May 2026

Caralynn Kane

Everything was great!

10/10

Exceptional

16 May 2026

Nancy

Thank you.

8/10

Excellent

16 May 2026

Scott

View was unbelievable

Family

10/10

Exceptional

15 May 2026

Laura

The kitchen set up in the room was definitely great. We were there to visit family and so we brought home a lot of leftovers and could warm them up no problem the coffee maker worked. Everything was good no complaints

Partner

8/10

Excellent

14 May 2026

Swapnil

Room was a little dated and they are cheap on giving water bottles

10/10

Exceptional

13 May 2026

Michael

The pool is always in operation which my family loves because the pool is the main reason we book at this hotel and the breakfast that’s included with your stay!!!

Friends_and_family Family

8/10

Excellent

12 May 2026

Victor

Close to parks.

Self

8/10

Excellent

12 May 2026

Victor

Breakfast was very good and staff continually monitored and refilled items when they ran out.

Location was very convenient for the Trains and buses to get around. Several buses take you to Navy Pier but 29 is the most direct. We took a bus and went to Lincoln Park Zoo about 40 minutes away. We took a bus to go to Museum of Science and Industry another 40-minute trek.

Hotel was within walking distance of the Shedd Aquarium and Science Museum (about .7 mile) It is a beautiful walk through a park and a few underpass pedestrian walkways. And, if you are an avid walker, you could walk to downtown Chicago about 2 miles to the Bean.

The thing I didn't like the maid took the hand towels when she cleaned (which is every other day) and she never replaced them the remaining 5 days that we were there.

I had to do some cleaning of the kitchen and chairs that had sauces or ketchup splatters. The stove top needed a good cleaning as well. I am glad I brought some extra towels of my own. I wasn't able to clean them perfectly nor the refrigerator because I couldn't figure out how to remove the shelf above the vegetable drawers to do that. It was like owning a time share and having to do some cleaning.

Family

10/10

Exceptional

12 May 2026

John

Didn’t eat

6/10

Pleasant

12 May 2026

LESLIE

One of the reasons I booked this property was I thought the room had washer/dryer which it didn't.Breakfast could be better...real crockery instead of disposable plates, better choices. Not particularly clean room -expensive for what it was. Would try somewhere else next time

Family