Homewood Suites By Hilton Chicago Downtown South L

United States , Chicago - IL
Chicago, 59 E. 11Th Street
Show on Google | Map

100 reviews shown

8/10

Excellent

14 May 2026

Swapnil

Room was a little dated and they are cheap on giving water bottles

10/10

Exceptional

13 May 2026

Michael

The pool is always in operation which my family loves because the pool is the main reason we book at this hotel and the breakfast that’s included with your stay!!!

Friends_and_family Family

8/10

Excellent

12 May 2026

Victor

Close to parks.

Self

8/10

Excellent

12 May 2026

Victor

Breakfast was very good and staff continually monitored and refilled items when they ran out.

Location was very convenient for the Trains and buses to get around. Several buses take you to Navy Pier but 29 is the most direct. We took a bus and went to Lincoln Park Zoo about 40 minutes away. We took a bus to go to Museum of Science and Industry another 40-minute trek.

Hotel was within walking distance of the Shedd Aquarium and Science Museum (about .7 mile) It is a beautiful walk through a park and a few underpass pedestrian walkways. And, if you are an avid walker, you could walk to downtown Chicago about 2 miles to the Bean.

The thing I didn't like the maid took the hand towels when she cleaned (which is every other day) and she never replaced them the remaining 5 days that we were there.

I had to do some cleaning of the kitchen and chairs that had sauces or ketchup splatters. The stove top needed a good cleaning as well. I am glad I brought some extra towels of my own. I wasn't able to clean them perfectly nor the refrigerator because I couldn't figure out how to remove the shelf above the vegetable drawers to do that. It was like owning a time share and having to do some cleaning.

Family

10/10

Exceptional

12 May 2026

John

Didn’t eat

6/10

Pleasant

12 May 2026

LESLIE

One of the reasons I booked this property was I thought the room had washer/dryer which it didn't.Breakfast could be better...real crockery instead of disposable plates, better choices. Not particularly clean room -expensive for what it was. Would try somewhere else next time

Family

10/10

Exceptional

10 May 2026

Lori

Beautiful view and loved having a full-size fridge in the room. They had a different breakfast every morning, which was nice- I want to get a quick start to the day. Shower is very powerful.

Family_with_children

6/10

Pleasant

10 May 2026

Rodien April

The place was nice, but the staff are terrible, I’m not recommending this for guests with children.

Family_with_children

6/10

Pleasant

08 May 2026

Eric

Pretty sure i paid $54. For a free continental breakfast!
Pretty absurd and disappointing

10/10

Exceptional

04 May 2026

Deping

Good breakfast!

Family

10/10

Exceptional

04 May 2026

Xiaoqin

Great

Friends

10/10

Exceptional

02 May 2026

Nigeria

Great

10/10

Exceptional

02 May 2026

Laura

great!

10/10

Exceptional

01 May 2026

Jayme

The staff were very friendly and provided good assistance!

Partner

10/10

Exceptional

27 Apr 2026

Annabelle

I was given the option to pay extra for a Lakeview for the room, which I did the room. I actually got there was no view of the lake, and when I asked about it, the staff said that they cannot guarantee a lake view room, even though on the app, I clicked unlike your room and had to pay extra for it.

Partner

8/10

Excellent

26 Apr 2026

Laura

We had an issue when checking in. Our flight was delayed due to weather and we arrived after midnight. I messaged the hotel on the Expedia app to let them know to ensure we were not considered a no show. Once we finally made it to the hotel, the person at the front desk informed us they did consider us a no show and cancelled the booking. She said that they don’t have time to read all of the messages they get. She reinstated the booking but was not communicating what was happening and was calculating the costs on paper without a a calculator. It was very frustrating and we were exhausted at 3am with two young kids that we just wanted to get into bed.

Other than the terrible check in experience, the room was clean, the hotel had great views of the lake, and was in a good central location for the attractions we had planned to go to.

10/10

Exceptional

24 Apr 2026

Keri

Excellent breakfast!

10/10

Exceptional

24 Apr 2026

Chasity

Great room,
Clean

10/10

Exceptional

24 Apr 2026

Samantha

It was well worth the price, very spacious for a Chicago hotel room!

Family_with_children

10/10

Exceptional

23 Apr 2026

Elisha

Great room, great stay

Friends

10/10

Exceptional

19 Apr 2026

Wayne Aubrey

great place to stay and good location

Partner

8/10

Excellent

16 Apr 2026

Kevin

Good service

Family

10/10

Exceptional

16 Apr 2026

Jason

The breakfast menu is the same as another other Hilton property. You must arrive early if you plan on eating a good serving size portion. Otherwise as time goes on they DO NOT restock anything. If you visit Orlando or Ocala FL, they keep restocking everything. I understand you do not want to waste food but you have two hotel properties in the same building. You can count how many people are check-in, add 20% for food and you will be all set. When we arrived, we went one hour to closing and it looked like a grocery store shelf during a national disaster. Barely anything. They wouldn't restock the hot water or coffee. On the plus side the property is walking distance to eat breakfast and behind there is a Trader's Joe.

Family_with_children

10/10

Exceptional

15 Apr 2026

Sharah

Very clean establishment

10/10

Exceptional

14 Apr 2026

Sheila

Room was clean, staff was friendly.

10/10

Exceptional

14 Apr 2026

Jerome

Breakfast was great

Family_with_children

10/10

Exceptional

14 Apr 2026

Scott

I've stayed here several times, and this is my go to place in Chicago. We had some slight issues this time with valet, but it really seemed it was a specific employee rather than the system as a whole. We've never had problems in the past and have had great experiences.

10/10

Exceptional

14 Apr 2026

blanca

We loved to stay here only the breakfast is too early for us

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Julie

The breakfast was spectacular!

Family_with_children

10/10

Exceptional

13 Apr 2026

Stacey

The room was very clean and fully equipped with all necessary appliances, cookware, dishes, and utensils.

Family_with_children

8/10

Excellent

13 Apr 2026

Syeda

The breakfast does not have many options for vegetarians everyday. There are no notifying boards so that the staff would know we needed the beds to be made or new towels needed. I called the front desk even then no new towels were provided even though the front desk person was really nice.

Family_with_children

10/10

Exceptional

13 Apr 2026

Kira

The breakfast potatoes tasted weird but it was ok

Partner

8/10

Excellent

12 Apr 2026

Rolyn

Clean hotel; air was infused with essential oils fragrance. Check-in was looonnng. Rooms not ready and not on same floor. Lady at front desk a little too bossy yelling at us future guests as we try to check in. Other workers were nice. Valet was only 1 guy, but he also took care of storing our luggage.
Rooms are very noisy from frequent outdoor elevated train, hallway noise from people talking. Turn on all the fans to mute the sounds.Hot breakfast was good with eggs, bacon, juices.
Faster to ask for more towels at front desk than wait for them to bring it to our room.

Business Family

4/10

Poor

12 Apr 2026

Amanda

No valet parking availability, had to find your own parking downtown Chicago which was very inconvenient. Breakfast mediocre. Took 2 hours to get extra towels & pillows.

Family_with_children

10/10

Exceptional

11 Apr 2026

Jim

Clean room friendly staff

10/10

Exceptional

09 Apr 2026

Natasha

Great location. Spacious room for families

Family_with_children

6/10

Pleasant

08 Apr 2026

Cara

It worked for us

Family_with_children

8/10

Excellent

07 Apr 2026

Deominic

Cool spot, but limited view of the beach due to its location. Even it says water view, it’s not exactly true.

Self

2/10

Poor

07 Apr 2026

Chloe Mikyung

Room was not ready, waited more than an hour. Front desk was incredibly rude.

Family_with_children

6/10

Pleasant

06 Apr 2026

Cheryl

The breakfast was terrible! Other than that it was ok.

Partner

10/10

Exceptional

05 Apr 2026

Fernanda

Very good location and room are spacious
Queen bed comfortable good shower

Family

4/10

Poor

05 Apr 2026

Deidra

Long lines and wait times for breakfast. Not enough food. The room didn’t smell good and the tv network didn’t work.

Family_with_children

10/10

Exceptional

04 Apr 2026

Katherine

Excellent secure place. Clean quite rooms, nice breakfast with great staff. Nice walking distance to museums, restaurants and museum campus/11th street station.
Highly recommend Eleven City dinner around the corner for lunch or dinner.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Carmella

Good room. Parking was awful. Valet was full and no options were given for parking

8/10

Excellent

04 Apr 2026

Ariana

I didn’t eat the breakfast

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Carmen

The breakfast was fresh and delicious .The room suite was nice and clean very comfortable.

Partner

10/10

Exceptional

30 Mar 2026

Angelique

Breakfast was fresh, plenty of food. Staff manning breakfast were quick to replenish. Just wish they would greet :) I do appreciate the staff as I've worked similar job positions, so I have a high regard for everyone who works at hotels. They are the unsung heroes <3

Partner

6/10

Pleasant

30 Mar 2026

Ivonne

I have stayed at Hl
Elwood Suites in their locations throughout the states and I have always had a pleasant experience. This was not the cases this time around. They cancelled my reservation as a no show. My flight was delayed and I attempted to reach them through the chat and never received an answer. It offers self check in on the website but that wouldn’t work either. Once we got to the hotel we were received by a grumpy employee accusing me of not showing up on time. As he finally gave us a room. Not the type of room that I had payed for. We checked in on Thursday by Saturday evening nobody had come to clean the room. I asked the staff and was told that my room wasn’t on their list. We went to the front desk and were told they would have the room cleaned. When we arrived later in in the evening it was still not cleaned. I called and was told that it was too late and that nobody would be cleaning the room by the most unprofessional person I have ever come across working the front desk. He said someone would bring towels to the room. They never arrived. We he’s to go downstairs to see him to pick up own towels. The man at the front desk was very disheveled in his appearance. The room was finally cleaned in Sunday when we were checking out on Monday morning. This was not a good experience at all and I will not be staying at this chain of hotels. They put the a Hilton name to shame.

Partner

10/10

Exceptional

29 Mar 2026

Tennyson

Very clean and comfy. We had a very nice view and also our kids had so much fun due to its proximity to the city atteactions. Just the wifi issue but not a big deal.

Family_with_children

8/10

Excellent

29 Mar 2026

Joyce

Staff and valet were wonderful. They were attentive, helpful and very friendly.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Timothy

Everything is in order and quiet.

Family

10/10

Exceptional

27 Mar 2026

Bradley

It was

Family_with_children

10/10

Exceptional

26 Mar 2026

Jesus Alejandro

Clean

6/10

Pleasant

26 Mar 2026

Ashley

For a Hilton in Downtown Chicago, the hotel is subpar. Lobby is nice, most of the staff were friendly, room was clean, shower gets hot. That's as good as it gets...
We had a King suite with a kitchette and pull out sofa.
The king bed was like sleeping on concrete for 3 nights. Kids said the pull out bed felt like rocks. There's no comforters, a sheet and a light flimsy blanket is what you get. The kitchenette is nice size, no oven but that's expected. Dishes provided, silverware, ONE stainless (NOT non stick) pan, but NO cooking utensils.
Pool was okay, we tried to use the laundry at night once but it takes $6 in quarters and there's no machine. Desk employee said \"you have to wait until morning\", so come with quarters and your own detergent if you have to use the laundry.
We looked forward to the breakfast buffet based on photos but it was awful. The 8th floor with all the amenities (pool, breakfast, laundry) are shared with the Hilton Garden next door. Breakfast is CHAOS to out it lightly. There's only mini omelettes, no clue whats in them, grits like oatmeal, potatoes and very greasy sausage. No pancakes or waffles or bacon. Yogurt is in a communal bowl, so we skipped that. Cold cereal, bagels available. Finding somewhere to sit when 2 hotels worth of people are scrambling around and only 10 tables is hard. We have 2 kids and all had to stand to eat. Hotel is in a good location downtown, walking distance to the museum campus and grant park, cta station is not far also.

Family_with_children

10/10

Exceptional

26 Mar 2026

ALENA

I was a bit apprehensive about the hotel after reading some of the recent negative reviews. When we got to the hotel on Sunday evening around 5:30, our room wasn’t ready and to say I was angry was an understatement. There were other people waiting for their room as well. I asked how long it would be and she said 15-20 mins so we got our luggage and small kids out of the car and started waiting. After 30 mins, I went up and asked for a status update and voila - our room was ready. I was SO confused since I was standing right there and the front desk woman didn’t say anything. On our way out of the lobby, I noticed the people that were there before us were still waiting as well so I told them to go check on it, since that is what I had to do. It was so unprofessional.

To our surprise, the room was actually great and had a nice view. We reserved a suite with the bedroom and it was the perfect size for our family of 4. Breakfast was good - but extremely crowded (not the hotels fault). The staff were all very kind, smiled and refreshed everything super quickly. The pool was small but the kids loved it.

The location is perfect - walkable to the Shedd Aquarium and Field Museum. We also walked back from Millennium Park since it was a straight shot.

Overall, other than the disappointing check in experience, our 3 night stay in Chicago was great!

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Nusrat

The hotel and the service was great. The studio layout works amazingly for two people dining inside the room. Location is great and safe. Good views.

The only thing I didn’t like was the breakfast. Very basic and actually hated the paper plates!

Other than this, I recommend staying there.

Partner

10/10

Exceptional

26 Mar 2026

Lea

We had the best time staying at this hotel, very cool place and close to everything. Definitely worth and recommend the hotel, very clean and I love the small kitchen area and of all the Hilton I stayed so far this was the most beautiful place and I love the Asian restaurant Leiya in the corner of the hotel and you’ll get 10% if you’re hotel guests and their food was so good and delicious.

Family_with_children

10/10

Exceptional

26 Mar 2026

Brandon

Room was clean, staff was amazing, breakfast was okay. Pool and hot tub both could use more maintenance and cleaning but was a great amenity to have. Overall, great for families or someone coming in for work

10/10

Exceptional

24 Mar 2026

Chelsey

Nice hotel and great location

Family_with_children

6/10

Pleasant

23 Mar 2026

Noel

WE had a broken pipe in our bathroom. We notified the staff immediately. I fell asleep fully clothed waiting for the egineer who never arrived. WE had a hot showe running from 7pm to 10am. It took 3 phone calls for them to get all the water off the windows and the windowsills. The room was a humid, swaet box for the first 2 days of our visit.

Family_with_children

10/10

Exceptional

22 Mar 2026

Amber

Proximity to the city 👍

Partner

10/10

Exceptional

22 Mar 2026

Clean room

Family_with_children

6/10

Pleasant

21 Mar 2026

Angela

The property was well kept and in a good location. My experience with a few different front desk staff was a little disappointing. They had little customer service skills when lines were long and no valet attendee working. They were short with customers and at time very rude. I called ahead to have my car pulled around and was told 10 minutes. I waited and proceeded to valet. After waiting an additional 15 minutes in line, we were told the valet was on break and they didn't know when he would return.

4/10

Poor

21 Mar 2026

Trissel

Customer service very poor from staff to management. I didn t get what I booked. I

10/10

Exceptional

21 Mar 2026

Stacia

Clean room nice breakfast

Partner

10/10

Exceptional

21 Mar 2026

Alayna

Everything was clean, staff was helpful, breakfast was good, and valet was wonderful!

Family_with_children

10/10

Exceptional

21 Mar 2026

Robyn

Our hotel was in the perfect area. Very walkable to many locations in the area. Breakfast was okay but the fact that so many restaurants are in close proximity made up.

10/10

Exceptional

20 Mar 2026

Saul

Great hospitable human beings love the Ives from the front desk

10/10

Exceptional

20 Mar 2026

Dulce

Very clean room, loved the stay

Partner

10/10

Exceptional

20 Mar 2026

Tyler

Beautiful views of the city. Very clean and every was very friendly.

Partner

4/10

Poor

20 Mar 2026

Luis

They offers Netflix and I tried to access but I can’t. So I call the front desk 2 times asking for help and both of the times they told that the “engineer is on the way”. Also I runout of shower soap and they told me that they going to help me and don’t receive anything.

Partner

6/10

Pleasant

20 Mar 2026

robert

Problems arises always , it just happen what they do is why you could back or not I park the car the till Friday, I call give my stub number first night no problem morning ran around came around no problem.. I call Wednesday night 7pm huge problem, come down as usually no car maybe busy I’m the only one in area, maybe parking car. Another ten minutes go by I see the valet go to the garage 30 minutes later 740pm, no car they called valet it’s break time. I waited 8pm I ask the valet said can’t find my eyes he looks 830 he ask to the garage the car is there locked, I go back upstairs, security check to see who got the keys 910pm.. I get the car around 8pm I was going to car the cops, but could located my rental agreement, what did I have to do it doesn’t matter. I get the car with a sorry, so my advice is not to bring a car here btw the desk also try to say other people were waiting fifteen minutes. I was waiting longer with enormous courtesy and calm

Partner

8/10

Excellent

20 Mar 2026

Savannah

Internet was good and loaded pretty fast; staff were friendly but unhelpful, told us where something was but didn’t actually tell us so we were running around helpless. There is no parking unless you pay $70 a night for valet or park a mile away in a parking garage.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

christine

Great stay! It was clean, comfortable and the breakfast was very good, with lots of selections.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Erin

Friendly staff, spacious room

10/10

Exceptional

17 Mar 2026

Isaiah

Great

Business Family

8/10

Excellent

17 Mar 2026

Christian Yves

nice hotel

Family_with_children

10/10

Exceptional

16 Mar 2026

stephanie

The hotel is clean and well kept. The staff is nice and easy to communicate with. The only problem that I encountered is the parking. Free parking is almost non-existent. Paid parking on the lot across the street is $38 per day. Valet parking is $70 per day. Parking everywhere in Chicago is extremely expensive if you can find it. It's very limited.

Family_with_children

10/10

Exceptional

16 Mar 2026

Mike

Shower drips all night long!

Partner

10/10

Exceptional

15 Mar 2026

Allison

Beautiful view and excellent service! Love the heat lamps in the front of the building.

Partner

8/10

Excellent

15 Mar 2026

Wendy

Spacious for our party of 3. Room was great; only thing was that the sink area was not private / did not a have door and was part of the bedroom. We were visiting family who lived around the corner so a great choice for location and quality. Ate at the nearby French bakery a couple times when we needed a snack. Very close to the red line and of course Michigan Avenue.

10/10

Exceptional

15 Mar 2026

Ayana

Good location for a quick downtown stroll in Chicago!

Family

10/10

Exceptional

15 Mar 2026

Lauren

It was great, except the pool was freezing which was a big reason we chose this hotel.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Jonathan

Great view. Pretty clean.
Good breakfast.

Family_with_children

10/10

Exceptional

14 Mar 2026

Carolyn

The staff was amazing and friendly. Rooms were comfortable and clean and had everything we needed. Great walking distance to so many great spots, trader joes and easy walk to aquarium and field museum. Loved this hotel! Would definitely recommend and stay here again!

Family_with_children

8/10

Excellent

14 Mar 2026

Sukhjoban

rooms are clean and property condition is good but the staff is not good they are not helping nature

Partner

6/10

Pleasant

13 Mar 2026

Allyson

The bed was stiff and pillows were not comfy, as soon as you lay down on it and deflates almost flat and breakfast was terrible and parking even to leave the car for valet was terrible but the room was very clean and staff and valet was great

Partner

10/10

Exceptional

13 Mar 2026

Zulman

Good location, big rooms

Family

10/10

Exceptional

12 Mar 2026

Saeideh

Everything was excellent.

8/10

Excellent

11 Mar 2026

Manuel

Good, not great. The location is great with plenty of food, including grocery, options on the same block. Staff was great, always attentive and efficient even when busy.

The room was a bit run down with stains and dry/“crunch” spots on carpet and furniture. Tile in kitchenette and fridge had obvious splatter of food or sticky stuff and the bathroom sink had dried toothpaste from the previous guest. Little things on their own but together, they made the room feel dirty and our stay a bit less comfortable.

Beds are comfortable and the shower/tub combo was clean so not all bad.

Family_with_children

4/10

Poor

10 Mar 2026

Holly

Front desk staff was rude on arrival, tv did not work but they fixed the next day. Breakfast was ok.

Partner

10/10

Exceptional

10 Mar 2026

Essence

Yes

Partner

10/10

Exceptional

10 Mar 2026

Korkney

Yes room was clean and staff was very helpful

Partner

10/10

Exceptional

10 Mar 2026

Marilou

Everything is all great.

Family_with_children

2/10

Poor

09 Mar 2026

Inhye

The reception was not very friendly or kind. They didn't take garbage for whole trip. They do housekeeping every other day.

8/10

Excellent

09 Mar 2026

Ana

Hotel overall amazing but when going to pool kids are jumping in the Jacuzzi splashing people that are just trying relax. Kids should not be allowed at the pool.

Friends

10/10

Exceptional

05 Mar 2026

Sal

Excellent

Family_with_children

10/10

Exceptional

05 Mar 2026

Kimberly

Close to everything