La Quinta Inn & Suites Chicago Downtown

United States , Chicago - IL
CHICAGO, One South Franklin
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100 reviews shown

6/10

Pleasant

09 Mar 2026

Heather

Was very worn and needed some serious updating. Ran down would be a better way of putting it. Breakfast area way to small for number of guests. Also a very loud area of Miami especially on the weekend. Loud cars racing around that echos bad. Needless to say on a Friday night did not get much sleep. Laundry facilities are aweful too. Lost 7.00 on a washing machine. Would not stay again.

6/10

Pleasant

09 Mar 2026

Sirena

Internet was good airport shuttle was great the customer service was awesome small problem that they was brought to they attention and can be fixed is there was roaches .. beside that the stay was clean and awesome

Family_with_children

8/10

Excellent

08 Mar 2026

Brian

Breakfast was good, room was very clean. Used a shuttle to the cruise port.

Partner

8/10

Excellent

08 Mar 2026

Kandrice

The room was clean and the staff was friendly, the breakfast was nice. The only thing missing is a refrigerator in the room f

2/10

Poor

08 Mar 2026

Neelkamal

Room was not clean - there were little bugs crawling all over the desk. I had my down Lysol wipes to take care of it. Forbes of room were dusty and dirty. Just felt unfresh and not clean.

Airport shuttle only runs stating at 6am, so if you have a morning flight you are out of luck. Breakfast starts late at 7am, so again if you have a morning flight you are out of luck.

Convenient to have a McDonald’s at walking distance .

Family_with_children

2/10

Poor

08 Mar 2026

Mark

This property is absolutely horrible! It's old, smells, laid out poorly and the staff could care less about who walks in the door. Ownership of this hotel hasn't spent a nickel to improve it in the last 30 years.

8/10

Excellent

08 Mar 2026

James

You don't have was pretty good

8/10

Excellent

08 Mar 2026

Myriam

The room was clean and comfortable. The pool was not as clean as it should have been. The breakfast was good but could be improved

Family

4/10

Poor

08 Mar 2026

Muia Kelly

The internet was bad. We didn’t use the laundry.

Friends

4/10

Poor

07 Mar 2026

Michael

The floor was swept but filthy, our white socks turned black just walking on our room floor briefly. The ice machine was out of order. The air conditioner was extremely loud.

6/10

Pleasant

07 Mar 2026

MANOJ

Thank you

8/10

Excellent

06 Mar 2026

Margaret

The carpet was quite dirty. The room furniture was all rusty. Air quality not good.

Friends

10/10

Exceptional

06 Mar 2026

Adianez

Cleaning can be better.

Business

4/10

Poor

06 Mar 2026

Shahine

Room was not properly cleaned and two steps from the bathroom to the bed had my feet filthy. They were all too happy not to offer any services and made you feel like a bother when assisting you. Not worth it for anything more than a quick stay if no other choices were available.

Family_with_children

4/10

Poor

04 Mar 2026

Denise

The room was not up to my standards. It was rust in the tub, the toilet had low pressure, and the room had a bad smell.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

david

Good

10/10

Exceptional

04 Mar 2026

Tamarah

The staff here are wonderful. Gave us a late check out with no issues.

8/10

Excellent

04 Mar 2026

Edith

Pool needed to be cleaned. Many leaves in the pool.

Friends_and_family Family

4/10

Poor

04 Mar 2026

Patrick

Room clean.

Self

8/10

Excellent

03 Mar 2026

Greg

Room was clean, staff friendly, \"buffet breakfast \" was lacking desperately.

Friends_and_family Family

2/10

Poor

01 Mar 2026

Maureen

Bathroom door wouldn’t close no maintenance available and the room had an horrible mildew smell my clothes smelled for days.
I wouldn’t recommend that hotel to anyone!!! Staff didn’t help with my issues said no other rooms available didn’t offer a discount or anything..

Family_with_children

8/10

Excellent

01 Mar 2026

Qiang

The hotel’s pricing, location, service staff, and breakfast are all acceptable. However, the room’s décor is somewhat outdated, and it tends to be damp with mold spots.

Family_with_children

10/10

Exceptional

01 Mar 2026

Dante

Everything was perfect

8/10

Excellent

01 Mar 2026

Christina

The continental breakfast was great!

Friends_and_family Friends

8/10

Excellent

01 Mar 2026

Jayne

Our stay was as we expected from La Quinta.. we always enjoy our stay. We were a bit disappointed in the free airport shuttle only running until 8p.m. In a town the size of Miami one would think you could get a driver past 8pm

Family

8/10

Excellent

01 Mar 2026

Barbara

Room was clean and bed was comfortable. The door stuck but could close. Breakfast was muffins, toast ,cereal, eggs and apples.

Partner

2/10

Poor

01 Mar 2026

Deborah

There were 4 buildings and it was late when we arrived. We were given a map with only numbers from the first floor and wasn't told which building or we were suppose to know that you used the room number and added it to the floor you we on. Finally we called the front desk and a security guard and he helped us
That's not a good idea for ladies in there late 70's to be out hunting rooms at that late hour alone

Friends

2/10

Poor

28 Feb 2026

Lindsey

The shuttle to the airport was convenient, but the floor of the hotel room was filthy. I constantly had to wipe off my kids’ feet. Not sure the last time it was mopped. Also, the air conditioner filter needed to be changed and probably contributed to the dirt on the floor—unacceptable.

Family_with_children

10/10

Exceptional

28 Feb 2026

Scott

Room was very clesn

Self

10/10

Exceptional

28 Feb 2026

Laura

Yes loved the room .Had lots of space . Recliner and king size bed.
Bathroom toliet and tub in separate room from sink .

4/10

Poor

28 Feb 2026

STACEY

Customer service was great. However the room was overpriced for motel accomodations. Sub par cleaning. Soap dispenser didn't work. One of the bed sheetsseemed to had not been fresh

Friends

4/10

Poor

28 Feb 2026

Nabhan

Do not recommend for family, not clean, not comfortable beds, very noisy location.

Family_with_children

6/10

Pleasant

27 Feb 2026

Rebecca

It was very noisy at night. Very poor sound proofing in the rooms.

Friends

6/10

Pleasant

26 Feb 2026

Beth

The only thing this hotel had going for it was the free shuttle to airport
Dirty room- rusty cabinet fixtures- couldn’t check in prior to 3 even though she said room was available
Will not stay again and certainly don’t recommend

4/10

Poor

26 Feb 2026

Mahmudul

Room was not as expected and according to the price it; not worthy.

Family_with_children

8/10

Excellent

26 Feb 2026

kristian

good location, breack fast space not enough. room without refrigerator.

Family_with_children

6/10

Pleasant

25 Feb 2026

Jennifer

Background noises were heard a few times during our visit

10/10

Exceptional

25 Feb 2026

Hilton

Yes

6/10

Pleasant

25 Feb 2026

Jim

Bed was comfortable. Stayed in Rm 353 on 25 Feb and the door is not hung right so light and noise comes through from outside and the AIRPLANEs overhead. Door must be shut hard to close as it hits the jam on the top. Weatherstripping is unserviceable.

Partner

8/10

Excellent

25 Feb 2026

michael

The room was clean, there was only decaf coffee in the room, and the door was sticking very badly room 157.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Jeira

clean room

2/10

Poor

25 Feb 2026

Elizabeth

Unfortunately, I can’t leave a positive review. The room conditions were not ideal. The bathroom was not as clean as expected — I had to use Clorox wipes myself because there was a dark stain on the side of the toilet seat.

Additionally, the TV was not working. I tried calling reception to report the issue, but the telephone in the room wasn’t working either. I ultimately had to walk to the lobby to notify the staff in person.

On a positive note, the coffee was good. However, I can’t comment on breakfast since I had to leave very early and didn’t have a chance to try it.

Friends

2/10

Poor

25 Feb 2026

elicia

Is was doom
And gloom. The bed was gross and the location was sketchy. The pool was filthy and only had 3 chairs. The chairs didn’t honestly matter because my kids weren’t going to step foot in the pool. Everything was warn down - needs to be updated.

Staff was friendly

6/10

Pleasant

24 Feb 2026

Mike

The room was okay. But why was there no refrigerator or microwave. Especially for people staying several days. Such a big motel with a very small breakfast area. We couldn’t find a place to sit. We tried two different times.

2/10

Poor

24 Feb 2026

Angie

Room and bathroom was very dirty, breakfast had limited options and not enough seating space for the amount of guests. Would not stay here again.

Business

10/10

Exceptional

24 Feb 2026

Debra

The room was clean, large and I like the layout. The office staff were very friendly and helpful with check in/check out and shuttle/taxi reservations. I will definitely stay there when next in Miami.

6/10

Pleasant

24 Feb 2026

Amanda

It was ok, beds were clean and pretty comfortable. Though the lamp shades had mold on them, the ceiling was flaking, the door you had to push with your shoulder to open and close it, and the bath tub had rust in it. The breakfast had hard boiled eggs that were dry and one day they had yogurt, that was the only protein (it was free though). Staff was nice.

Pet

8/10

Excellent

23 Feb 2026

Carlene

It's in a convient location with good food options the only issue was there was no fridge or microwave in the room and one ice machine in the entire complex and there are four buildings to this location also they need more chairs by the pool the location is way too big to have only 4 chairs by the pool

Friends

6/10

Pleasant

23 Feb 2026

Mike

The room floor was dirty turned the bottom of my sock black.The shuttle was slow . I needed to be on at 11.00 but it got full .said they would be right back another 45 minutes later

Partner

10/10

Exceptional

23 Feb 2026

Ryan

Yes.

Partner

6/10

Pleasant

22 Feb 2026

Cindy

The room was okay. The breakfast was too crowded it even attempt to get anything to eat, so we had to go next door to Denny’s. Shuttle service was a good amenity but only runs one the hour. The staff was very cordial at all times even with the mass confusion in the morning with people coming in and leaving the hotel.

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

Denise

Staff were very friendly and helpful. Pool was clean with lots of towels. There was a fair bit of noise during the night though. went elsewhere for breakfast as it was super crowded and options were limited.

2/10

Poor

22 Feb 2026

John

Rome was dirty with several insects located inside. The toilet continued to run all night. I knew it was near the airport so anticipated the plane noise but the location was very sketchy with a few homeless people sleeping outside in the parking lot. Have to say it was the worst place I have ever stayed at

10/10

Exceptional

22 Feb 2026

Domanique

Quick stay. Good location a lot of restaurants around

6/10

Pleasant

21 Feb 2026

Scott

Room was ok, the hotel is a bit dated. Pool only had 4 lounge chairs. Staff was nice and friendly

Partner

6/10

Pleasant

21 Feb 2026

John

Rooms were

Family

4/10

Poor

21 Feb 2026

Danny

Carpet was stained, bathroom paint was peeling and toilet seat was stained

Partner

4/10

Poor

21 Feb 2026

Leah

The room wasn’t very clean, ceiling paint was peeling, holes in the black out curtains, gap under door, noisy, uncomfortable and squeaky bed. The staff was nice, though.

Partner

10/10

Exceptional

21 Feb 2026

Sandra

Very clean and staff was very helpful and courteous

Partner

8/10

Excellent

19 Feb 2026

Rafal

Ok for short stay.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Ian

Seamless check in and check out process.

Leisure Self

8/10

Excellent

19 Feb 2026

sarah

Rooms was nice McDonald's was right next to the hotel.

Family

6/10

Pleasant

18 Feb 2026

Rachel

Check in is at 3pm. Don't make the mistake I did and try to check in before 3pm. Overall, good hotel

Self

6/10

Pleasant

18 Feb 2026

Elizabeth

Bed as so hard. Floors were dirty. This should be marked as a motel as all doors face outside.

6/10

Pleasant

18 Feb 2026

Randall

It was fine. Price point was decent. Ants on the bathroom sink.

4/10

Poor

18 Feb 2026

Kevin

Hair all over the room, on the beds, bathrooms, toilet. Humidity. Bad smell.
Housekeepers knocking on the door with the “do not disturb” sign hanging on it.

Unfortunately I got what I paid.

Family_with_children

6/10

Pleasant

18 Feb 2026

Paul

No hot breakfast!

Friends

2/10

Poor

17 Feb 2026

Angel

Room looked nothing like the photos

8/10

Excellent

17 Feb 2026

Faye

The room was clean but awkward to get to. The bed was comfortable and the a/c worked. Bathroom was tiny but useable. You had to go behind the main building though a parking lot. There was no sidewalk so if you had luggage it was awkward. The elevator was hard to find and being 3rd floor was needed. For a night stay before our cruise it served its purpose. The Cuban restaurant next door was good and in walking distance.

8/10

Excellent

17 Feb 2026

Mark

Hotel front desk was extremely busy but the lady was exceptionally nice and helpful.

Family

8/10

Excellent

17 Feb 2026

Kevin L

Location & convenience

2/10

Poor

17 Feb 2026

Abdallah

Expedia I booked on the 14th and you guys change it till next day you I didn’t expect that from you guys
I stay all night at the reception and there is no room

6/10

Pleasant

17 Feb 2026

PRASHANT

The room was nice and clean, and overall you get what you pay for. However, the biggest downside was that the room had a noticeable smell of smoke, which took away from the overall experience.

Family_with_children

8/10

Excellent

16 Feb 2026

Geoffrey

Clean rooms, friendly staff convenient location.

10/10

Exceptional

16 Feb 2026

Catherine

Room very comfortable. The morning person running the front desk on Subday was amazing. The lobby was total mayhem with breakfast and people trying to catch shuttles to the cruise port. She managed it all with such grace.

Partner

10/10

Exceptional

16 Feb 2026

Clare

The beds are very comfortable. very basic place to stay, but definitely would come back. Look at beds were extremely comfortable.

8/10

Excellent

15 Feb 2026

Alma

Rooms are very clean. The staff is so amazing. You can hear the airplane flying in all night but when you’re tired you don’t seem to hear them.

Partner

8/10

Excellent

15 Feb 2026

Dina

Excellent, decent priced airport hotel with shuttle.

10/10

Exceptional

15 Feb 2026

Jeffrey

Staff was amazing especially Nancy

Partner

10/10

Exceptional

15 Feb 2026

Jeffrey

Nancy was amazing.

Partner

2/10

Poor

15 Feb 2026

Tammy

BEWARE THIS MOTEL

Rooms weren’t clean. Staff-cleaners could not understand English. Definitely wasn’t worth the 300+ dollars a night.

Leisure Family

2/10

Poor

15 Feb 2026

Jaad

The pictures online are deceiving. The building must have had a new paint job. the room was clean but all you can hear are cars racing up and down the street all night. You had to slam the door shut, so you would hear every one else slamming their doors closed. The curtains looked like there was blood on them. Definitely did not get a good sleep.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Paul

Staff courteous and friendly continental breakfast was a great plus

2/10

Poor

15 Feb 2026

Conner

The room was very old and there was a musky smell. The towel bars were all falling off the walls. The breakfast was less than par with very little seating. The pictures are not what the real thing turned out to be. I will not stay here again. Way below my standards. The beds were OK. The room we were in was very small and seems like it was built maybe in the 60s.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Kimberly

The room itself was modern and clean, but it was obvious this was a very old motel that had been recently renovated—not a true hotel property. While the interior updates looked nice, the overall atmosphere of the property felt unsafe and unsettling.
We had to walk outside at night through dark corridors to reach our room, which was uncomfortable. Around 1:00 a.m., we were awakened by loud rap music blasting from a car that circled the property for nearly an hour. It honestly felt deliberate, as if the driver was intentionally trying to disturb the peace.
Throughout the night we also heard people yelling, doors slamming, and at one point someone rattled our doorknob. Needless to say, it was not a restful stay.
I would strongly recommend finding another hotel. Unfortunately, I cannot recommend this property.

Leisure Family

6/10

Pleasant

15 Feb 2026

David

The three stars is more about the location than the room

2/10

Poor

15 Feb 2026

nelson

We travelled with 16 people And booked 5 rooms and The transfer from airport to hotel broke down and they offered no solution when that was main reason we booked there so we ended up paying almost 200. Dollars to get there in. American and we are from canada so its closer to 300. the bed sheets were stained the phones in room were so dusty ,
We ended up meeting the transfer driver. jose And he was the only good thing there

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Ken

Very helpful staff.

Leisure Friends

6/10

Pleasant

14 Feb 2026

June

Staff great. The room was clean, however, needs updating. The outside is sketchy and run down.

Business Partner

4/10

Poor

14 Feb 2026

Charles

Property was poorly maintained. Door on room was stuck most of the time. TV had intermittent problem and would shut off and restart.k

10/10

Exceptional

14 Feb 2026

Jissnela

Friends_and_family Family

8/10

Excellent

13 Feb 2026

manuel

It was an older hotel but very clean and close to airport. Was very busy but staff was still pleasant and attentive.

8/10

Excellent

12 Feb 2026

Clara

Clean comfortable room.

4/10

Poor

12 Feb 2026

Durgesh

All good expect Air conditioner

4/10

Poor

11 Feb 2026

Melissa

They advertise a free shuttle from the airport, and it was out of service. While i understand thing like this is out of their control, they just shrugged it off like it wasn't a big deal. There are multiple building's on the property, and it was very confusing which building we were going to be staying in. The staff were fine aside from the brush off regarding the shuttle. The room smelled like Marijuana. There was a blunt in the window sill. The room was OK. Overall the property makes it sound like it's a great place, but they don't have half the stuff they advertise.

Leisure Family

4/10

Poor

11 Feb 2026

Sheldon

Not happy bugs under door noisyw barking dog, no shuttle as promised send my refund

2/10

Poor

11 Feb 2026

Ricky

Took me like 20mins to find my room.

Leisure Self