Name: Crowne Plaza Chicago West Loop
Address: South Halsted Street, 25, Chicago, 60661, US

10/10

Exceptional

31 Jul 2026

James

The hotel staff was friendly and helpful. And the location was perfect as we were able to take the public bus line 20 to both the lakeshore area and the United Center.

10/10

Exceptional

31 Jul 2026

Stevie

Clean room. Cold AC. The bar and restaurant were lovely. Needed more operational elevators and the parking was high.

2/10

Poor

30 Jul 2026

Goran

Don't even want to talk about this property and its manager.EVER.
THEY CANCEL MY BOOKING 1 HOUR BEFORE I GOT TO THE PROPERTT DRIVING 15 HOURS FEOM JERSEY.

Partner

10/10

Exceptional

30 Jul 2026

Evan

Kind staff and daily room cleaning. Room did not include a microwave or kitchenette, but the listing reflects that.

Staff responded to requests quickly and efficiently.

10/10

Exceptional

30 Jul 2026

Kimberly

Very nice room. Could walk to lots of places.

6/10

Pleasant

29 Jul 2026

Madysen

This hotel needs to be updated!!!

8/10

Excellent

29 Jul 2026

William

Elevators take a very long time to arrive in the lobby, but the breakfast was very good. Room was average but clean and having a balcony was nice to watch the city!

2/10

Poor

28 Jul 2026

April

I question the level of security maintained at Crowne Plaza West Loop.
I reserved a suite. When I checked in, I was given a room on the 12th floor. Someone had already been checked in to that room. There was a man who greeted me at the door half naked. I went to guest services and got a different room. There were no suites available so I had to downgrade to a standard room but on the 14th floor. When I got to that room, there were people’s belongings all over. Back to guest services I went, the next room was on the 10th floor. It was fine, but the air didn’t work well. It was 76 degrees. After being downgraded, they originally only offered to take 50.00 off my bill. I researched the price difference between standard rooms and suites and asked for that amount. It was granted, but I also felt like it was dirty to only tell me they would take 50.00 off- especially considering everything else!

8/10

Excellent

28 Jul 2026

Jeffrey J.

Very comfortable clean room. Excellent bed.
Ice machine not working on our floor and staff not really helpful getting ice. Had to go to two other floors before we found ice. Bar closed at 4pm on a Saturday which was weird too. Otherwise it was a good comfortable place with good location.

10/10

Exceptional

27 Jul 2026

Richard

Great location with great bar and kitchen. Walkable to all kinds of activities, stores, restaurants. Easy access to 94. Reasonable parking. Staff and service were excellent.

10/10

Exceptional

27 Jul 2026

Russell

Very nice hotel, front counter staff was very helpful. Room was clean and TV had a good selection.

6/10

Pleasant

27 Jul 2026

Tomara

The room was clean, but it had nothing complimentary. No bottle water in the room. No tourists information or pamphlets. No directory’s. For 400$ per night. No complementary WiFi, no complementary breakfast. The beds were super comfortable though and they had a restaurant right in the hotel. That was a convenience. The food was great . I loved the lemon/lime ice water. But it would have been nice to have water in the room.

10/10

Exceptional

27 Jul 2026

edith

THE BALCONY VIEW WAS GREAT

4/10

Poor

27 Jul 2026

Bryan

The lady checking us in did a horrible job explaining the parking policy and got irritated when I asked for clarification. I had already parked in the garage and made our way down to the lobby for check-in, but she told me the garage was \"full\" and I'd need to move my car. But she also told me that if the car wasn't moved in 20 minutes that the garage would charge me the full rate automatically (so then why would I move my car?). I had already been waiting in the check-in line for 10+ minutes. I asked her what would happen if I left my car there (wondering if I'd be towed), and she instantly got salty with me for asking for clarification. She clearly was unable to accurately convey the parking policy or explain what she rule she was trying to enforce. She told me I was \"being difficult\" when I was very politely just trying to get clarification on how the garage was \"full\" when I very clearly found a parking spot. She said it was \"first come first serve\"...but apparently not for me. The garage is not just for the hotel, it's a public parking garage as well. She ignored me for the remainder of the check-in process. I never moved my car. Nothing happened. I paid the normal rate. So I still don't understand what in the world she was trying (and failing) to explain to me. Should probably have somebody more capable of explaining policies at check-in. Or, at least somebody who doesn't get immediately irritated when customers ask for clarification.

Hotel was otherwise fine.

10/10

Exceptional

26 Jul 2026

MARIA PAULA

Good

2/10

Poor

26 Jul 2026

GREGORY

My party arrived at 4 after the posted 3pm check in time. Apologized due to not having staff on duty to clean rooms. Said they would have something by 7pm. We were in town for the WNBA all star game, we wanted to freshen up and change before hand. Also was informed we would have to find parking as free hotel parking was first come first serve.

Was offered 2 bottles of water for our inconvenience.

Great customer service- never again IHG

10/10

Exceptional

25 Jul 2026

Navin

Great location

6/10

Pleasant

24 Jul 2026

Ken

One of the elevators kept taking us to the wrong floor. Later that day, the elevators were taking an extremely long time so guests were using the stairs. At night, a line of us were trying to get in with our keys, but it was not working so security had to open the doors for us.

8/10

Excellent

23 Jul 2026

Melissa

Convenient and great location. Aging hotel that needs renovation.

10/10

Exceptional

22 Jul 2026

Rachel

Great stay and will be back! The Front Desk staff were all super kind and helpful!

10/10

Exceptional

21 Jul 2026

Kyler

Other than a computer glitch the stay was flawless. This is my third time at this property. The rooms are well proportioned, top class bathrooms and of course clean. Convenient restaurant on property and many options close by.

Self

10/10

Exceptional

21 Jul 2026

Laura

Only issue is getting there so you are able to pay the guest parking fee and it would be nice if it is overnight that you only pay once and.not if you leave and come back several times. It becomes very costly as a public parking ticket holder.

Family

10/10

Exceptional

21 Jul 2026

brian

Nice property and room.
Decent location.
A bit over - priced, just like everything else is in Chicago!

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

William

Great location . Staff very friendly

10/10

Exceptional

20 Jul 2026

Ebrima

Great place, we enjoyed our trip as a family. Close to great places too

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Christina

The room was not ready when we went to check in at 4:30, check in was at 3pm. I had to change in the car for an event. This was a problem for several people because the lobby was full of people waiting for a room. We had to pay $59 for overnight parking because their spaces were full. Did not know about this ahead of time. Be aware If you stay here you're gonna pay at least $59 for parking.

Partner

6/10

Pleasant

19 Jul 2026

Raquel

The hotel is so nice and people working in there just the only thing check in the room was ready until 4:40, and the check out at noon your room keys won’t work even if you not check out yet, but other then that was very good.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Amy

The staff was very friendly and the rooms were amazing

Partner

8/10

Excellent

19 Jul 2026

Emory

It was a good hotel in Chicago..we enjoyed it very much..Will be back again 😀

Friends

10/10

Exceptional

18 Jul 2026

Crystal

We were greeted by friendly staff when checking in. She gave us recommendations on some bars/restaurants close to the hotel. The room itself was clean and comfortable. The balcony to the room was closed due to maintenance of some sort so we couldn’t go outside but wasn’t a concern to us. Would stay here again for sure.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

MaryJane

Wonderful place. Clean room, great staff. Easy in and out parking. Loved it. Great location too.

Family

6/10

Pleasant

15 Jul 2026

Simon

The room was super outdated. The TV was like from the 90s. The AC unit was non-responsive and was blowing cold air the whole night despite it being winter and being set to \"heat\". Even had to unplug the unit manually. The alarm clock was set to 5am for some reason and had no visible way of being turned off. Couldn't even unplug it because the cord went behind the bed. Had to put it under the bed and cover it with pillows to drown out the noise. No breakfast, paid parking, super outdated room = not worth it, even for the location (our view was of the garage). There's better options, not hard to find them.

Partner

10/10

Exceptional

14 Jul 2026

Dawn

The front staff was so welcoming and were so efficient with checking in and out. They stored our luggage until check in as we were busy. Quiet clean room

Family

10/10

Exceptional

14 Jul 2026

Nick

Decent clean property with easy access to have rides rideshares pick you up.

Friends_and_family Family

4/10

Poor

14 Jul 2026

Ninah

A few of the light fixtures didn't work, the AC is outdated and hard to operate, there was a thick layer of dust on the dresser. Several requests for clean linen went unanswered. Had to make trips downstairs to retrieve linen from front desk. When we checked in, another guest came down to complain that they gave them keys to someone else's room. They walked in and saw that man walking out of bathroom naked. Certain channels on the tv, if you tried to watch, the tv would turn off. It's questionable if we were being watched or if tv controlled by someone. While we were watching the tv, Microsoft computer screen with keyboard appeared on screen and we could see what the person was typing. The carpet was dirty so we kept shoes on at all times.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Carmen

Overall ok, staff was nice

6/10

Pleasant

13 Jul 2026

Lauren

Dated hotel for a high price old carpet that smelled. Had a balcony but no chairs or anything to enjoy it. Desk very dated. Tv had no channels. Bathroom was dated.

It was clean and I had no issues just for the price they need to do some serious renovations… if you looking for luxury don’t go,

Partner

8/10

Excellent

13 Jul 2026

Tara

It was nice

10/10

Exceptional

13 Jul 2026

Tamesha

Everything was clean and the food at the Deli was good.

Family

2/10

Poor

13 Jul 2026

Dsean

There in the first room they a moved me and the next room had ants and bugs all over the room have pictures and videos

Partner

10/10

Exceptional

13 Jul 2026

Tiffany

This was my second time I stayed here at Crowne Plaza. My stay was wonderful. The staff was friendly, professional, and always willing to help. My room was clean, comfortable, and well-maintained. The hotel amenities were excellent, and the location was convenient for my needs. I especially appreciated the overall atmosphere and attention to customer service. I would definitely stay here again and recommend this hotel to others.

Friends

4/10

Poor

13 Jul 2026

Sandra

The bathroom was not cleaned when we checked in. They offered to change our room but we were already settled in

Friends

2/10

Poor

12 Jul 2026

Matt

The staff didn’t even greet me when I walked up to the desk typical black person attitude. I’m over it grossly overpriced for what it was. I’ve stayed in hotel 6’s that are better. Would absolutely not recommend.

Self

10/10

Exceptional

12 Jul 2026

Stefan

Perfect balcony view

Self

4/10

Poor

12 Jul 2026

Hadi

Room was dirty pillow had stains

10/10

Exceptional

11 Jul 2026

Mary

The staff was very friendly and the restaurant and dining area very nice

Partner

10/10

Exceptional

11 Jul 2026

traci

every one was really nice and helpful especially jerry the front desk guy. some of the rooms could have been cleaned a little better but this is a older hotel so i’m not really complaining i would stay here again

Family_with_children

8/10

Excellent

11 Jul 2026

Twyla

The best part of my stay was the helpfull staff especially the Manager on Duty. Very clean cut professional intelligent black man. I forget his name. Floor 17 is the best rooms

Family_with_children

10/10

Exceptional

10 Jul 2026

Seema

We enjoyed our trip was very clean and helpful staff

Partner

8/10

Excellent

10 Jul 2026

Bethany

Great location- comfy bed!

Business

10/10

Exceptional

09 Jul 2026

Yelitza

Me encantó este lugar y su ubicación

Family

10/10

Exceptional

08 Jul 2026

Nadia

Place was nice and clean . I enjoyed my stay

10/10

Exceptional

07 Jul 2026

kathy- ann

Good hotel

6/10

Pleasant

07 Jul 2026

Jesus

Will not stay here in the future

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Tralesser

The room was clean and so was the balcony. All staff were wonderful and very professional. Parking was in a lot and in and out privileges were simple. The breakfast was better than expected and the restaurant was clean and the food was hot and filling. The only downside is that the bed wasn’t that comfortable to sleep through the night, but it was cozy. I would love to come back, if the bed situation was better. It was definitely a vibe in there when we walked in and we loved it.

Partner

8/10

Excellent

06 Jul 2026

Michael

Parking was great

Self

10/10

Exceptional

06 Jul 2026

Curtis

Very convenient location, parking could be a bit cheaper but it works, all n all great place

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Sean

Good solid option

Friends

10/10

Exceptional

06 Jul 2026

Chris

D

6/10

Pleasant

05 Jul 2026

Leticia

The hotel was conveniently located near downtown with plenty of restaurants and shops nearby. However, the property is a bit dated and could use some room renovations, as the decor and furnishings feel very outdated. Parking was $52, and there was no complimentary breakfast, which was disappointing.

Family_with_children

2/10

Poor

05 Jul 2026

Sharone

Terrible, gross and smelled badly. Couldn’t lock the door.

Business

8/10

Excellent

05 Jul 2026

Rocio

It was ok, lobby is beautiful and the breakfast is great. Rooms need a little upgrade.

10/10

Exceptional

05 Jul 2026

Shabeena

Nice place to stay. But they do charge you for parking and breakfast.

Family_with_children

2/10

Poor

05 Jul 2026

Victor

Todo fue malo estúpidamente horrible mi experiencia

2/10

Poor

05 Jul 2026

Victoria

.

Friends

10/10

Exceptional

04 Jul 2026

Anita

Everything was amazing however the communication for us to get validated for every time we go in and out the parking lot was not explained and we had to call the front desk to come let us out, we had and out of town wedding and all my family and friends was so unhappy about that experience, some had to pay again to get out because it was not clear to what to do

Friends_and_family Family

2/10

Poor

03 Jul 2026

Erlinda

I made a reservation for 4 people but only got 2 sets of towels. They made us go down to the guest services desk to pick up more. The phone by the night stand does not work and there’s complimentary manual with hotel information that would have helped during our 2 days stay.

Family_with_children

8/10

Excellent

03 Jul 2026

LaTia

The room was nice and clean, loved the balcony. Staff was very informative, and I loved that there was parking on site.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Joseph

Everything was great clean room respectful staff great experience

Partner

8/10

Excellent

03 Jul 2026

Christine

Everything was amazing! From the staff, to the room!!!!! Great recommendation

Friends_and_family Friends

8/10

Excellent

03 Jul 2026

Michael

The hotel was clean, comfortable, well-maintained, and conveniently located for our needs. The only issue was parking. There is a garage across the walk from the front entrance, which is partially reserved for permanent residents of that building, and partially for hotel guests. While the garage has in and out privileges, we parked in, went out, and upon our return found the garage full. When we asked at the hotel desk, we were told, \"Yeah, it'll be full all night.\" (It wasn't. Later, after walking back to the hotel from supper, the Full sign was turned off. By that time, we had found alternate parking.) We ended up paying to park overnight in the open pharmacy lot behind the hotel. Although the hotel charges a nightly, non-refundable fee to park in their garage, we paid an additional fee for the night in the drug store lot. Maybe the hotel could work out a deal with the pharmacy or the owner of that lot to allow hotel guests to park there as an overflow lot at no additional charge to the guest.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Christopher

Cool hotel to stay at. Clean and comfortable. Couple of good nights rest. Gym was better than most hotel gyms. Room was tight. Balcony was nice tho. Really nice area for dining and shopping. Parking for tall cars across the highway which was convenient. Whole Foods across the street. Definitely recommend.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Jesus

Checking process is slow.
They don’t offer complimentary bottle water like other places.
The parking is as expensive as other parking. They should have a discount to guests.
The closet had drapes instead of doors, accidentally lean on it and went down . Had my arm bruised and will get a ct scan on my head. Will not stay here on my next visit .

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Dan

King size bed was the entire room and hangers in closet were hanging half way out.

Partner

6/10

Pleasant

01 Jul 2026

Evelyn

Place was okay, definitely wouldn’t book here again. The rooms have a certain hospital odor & the furniture/rooms are really outdated. Definitely gives me early 2000s vibes. We booked last minute since we didn’t want to drink & drive back home. But for any tourist looking for a good place to stay. This is not it. Also the noise level is high since it’s right by the expressway.

Partner

10/10

Exceptional

01 Jul 2026

Michael

Great bed and pillows slept great

Partner

10/10

Exceptional

01 Jul 2026

Tiffany

No issue with anything. Seamless

Family

10/10

Exceptional

30 Jun 2026

Matthew

Everything was so close and accessible. Arrival on the Amtrak and then getting around town on the buses and train for only $5 a day with the unlimited pass (Ventra card purchased at any train station).
Even the manager was there in the morning making sure everything was great for us. Very pleased with everything.

Family_with_children

10/10

Exceptional

30 Jun 2026

Vickie

The ladies and gentlemen at the front desk( Regina, Tiana, and Jerry) I hope I got the manager's name right. They were so helpful and friendly. These are just some names that stuff out to me. The hotel and cleaning crew were to notch! Breakfast and the lady who worked was so friendly!

10/10

Exceptional

30 Jun 2026

DANTES

clean room staff was excellent!!!

Self

10/10

Exceptional

30 Jun 2026

Jessica

The front desk staff were so sweet. I came to town for my birthday and they made it extra special! All of the staff were helpful, we felt so welcomed. The rooms were also pretty quiet, we couldn't hear anything in the rooms. The patio was also a nice touch.

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

Jennifer

The hotel was nice and very convenient. We asked for more towels and for our room to be cleaned twice but it never happened. However, very convenient and not a bad room. Just a little lacking in service.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Shawn

Great place to start a walking tour of downtown Chicago, get great coffee across the street, or lunch in Greektown, see the nightlife on a weekend. Parking is conveniently located just next to their drive up plaza drop off location.

Partner

8/10

Excellent

28 Jun 2026

Fred

The check-in staff were amazing. Friendly and efficient. The only negatives for the stay were: 1) parking with in & out privileges is limited. So don't count on that! 2) only half of the elevators were working, so expect to wait when going up or down. 3). Expect road noise due to proximity to the interstate.

Family

8/10

Excellent

28 Jun 2026

Michele

Staff were very accommodating and very nice. Property needs renovation and updated a little overrun.

Family

10/10

Exceptional

27 Jun 2026

Tom

Excellent

Self

6/10

Pleasant

27 Jun 2026

Durga

Overall okay. Not worth the money we spent

Partner

8/10

Excellent

27 Jun 2026

Long

Staff is friendly.

4/10

Poor

26 Jun 2026

C

If I ever have to attend an event in that area, I will be staying anywhere else. Like other reviewers staying last weekend have mentioned they had a crowd around the reception desk with no information regarding check-in. It felt like when airlines overbook but won’t tell you. When I was asked a staff member questions about what options, a timeline or anything, she was very rude. I get that times are tough and working for a corporation must suck on days like these but girl, this stay was $475 for a simple room, no bells or whistles! In this economy?? The bare minimum was expecting to be checked-in when one was supposed to not treated like you’re a nuisance. Literally overheard her say the next day “not in the mood to help anybody today”, after somebody asked her about a taxi.
Please do not reply with some half-hearted apology. Please keep it. Just wanted to warn anybody if they are able to consider anywhere else. Good luck 🙏

10/10

Exceptional

26 Jun 2026

Asia

Nice property located in a convenient area. The restaurant and staff were also great!

Friends

6/10

Pleasant

25 Jun 2026

Lisa

Not worth the price.

Family_with_children

10/10

Exceptional

25 Jun 2026

Michele

Good stay, rooms and staff were decent. I was disappointed there isn’t a microwave as we were there 3 nights and needed one in our room. We found parking convenient and location was walkable to downtown. Enjoyed our stay and Chicago. Would stay again, just would love a microwave.

Friends_and_family Family

4/10

Poor

24 Jun 2026

Andrea

Ok location in Greek Town but this hotel is tired and needs a severe update. The rooms are old, so is the furniture and everything else. Not worth what they ask for per night.
In addition, parking overnight costs over $50.

Self

8/10

Excellent

24 Jun 2026

Michelle

Clean room, courteous staff, & in walking distance of several locations we visited.

Partner

6/10

Pleasant

23 Jun 2026

Daniel

Could be cleaner.

Family_with_children

8/10

Excellent

23 Jun 2026

Leigh

Check in staff very helpful

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

MICHELLE L

We stay here often. Love this place

Partner

2/10

Poor

23 Jun 2026

Tamyeka

U pay all this money for a room and u get no free parking ( because the HOTEL spots were sold out...and u have to pay for continental breakfast

10/10

Exceptional

22 Jun 2026

GAYATHRI

The staff are very polite & humble easy to approach.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Erika

Great location, close to restaurants and everything you need to see in chicago and far enough from the noise and traffic of downtown. Absolutely loved it.

Family_with_children