Name: Hotel Chicago West Loop Surestay Collection By Bw
Address: 1622 W Jackson Blvd, Chicago, 60612, US

10/10

Exceptional

01 Aug 2026

Elias

The staff was just super friendly. Definitely the highlight of hotel!

8/10

Excellent

29 Jul 2026

Chante

Pros: staff are very friendly. Especially the dark haired 20 something Front Desk guy and the facilities guy (looks like a football player).
It’s unreasonable to even think of calling whatever you’re doing in the morning a breakfast. Let’s be real. Truly, it needs to be retold or just stop offering breakfast. I know it’s a requirement of the best Western, but energy needs to be put into those offerings.
At 845 am, the only thing left were breakfast bars. That’s all I saw every day we were there, along with the juice and coffee. It’s stupid to call that breakfast. Kind of verge is on misrepresenting the offerings.

The coffee machine 24 7 was an absolute perk.
It’s entirely surprising that there is no water station. Truly, get a water dispenser.

The molding in our bathroom was not clean, and the floor boards did not reach to the wall, there was a gap. And that’s pretty unusual for a hotel.
Our room door also didn’t shut unless you really pulled on it which could be a safety concern.
Safe location, very good staff.

10/10

Exceptional

27 Jul 2026

DeAngelo

Excellent value and stay!

6/10

Pleasant

27 Jul 2026

Christopher

There was a horrible, musty, mildew smell in the lobby. It was very offensive to the nose every time you entered or exited the hotel.

2/10

Poor

26 Jul 2026

Jeffery

Probably the worst hotel I have stayed at in all my years of traveling. We picked it for the location to the United Center. Staff was fine, but the property was disgusting. It was dirty and smelled.

8/10

Excellent

26 Jul 2026

Mary

Solid hotel
Area convenient to access West Loop. downtown and 290

rooms were small but efficient

10/10

Exceptional

26 Jul 2026

Melinda

Staff at front desk was very very nice. Room was great for All Star Weekend! Ty

6/10

Pleasant

26 Jul 2026

Andrew

Value for money was not there .. 2 star property for a 3 of 4 Star price at $ 300 night .. this hotel should be $ 200 max.

4/10

Poor

24 Jul 2026

Kevin

Room wasn’t ready at check in. Had to wait until 5:30 to get my room. Parking is limited and had to park in a public parking garage for $37 per day next to the hotel. Parking garage was closed when I checked out at noon. Had to call a phone number for an attendant to let me in the garage to get my vehicle. Breakfast by 0800 was a few pieces of fruit, breakfast protein bar and bags of oatmeal. For the price, a little disappointed.

2/10

Poor

24 Jul 2026

Ryan

Arrived around 5PM, well after the check in time. Was told there were no rooms avl and it would be about 50 min wait. I was there for a concert that started at 7 and had my wife and 2 kids with me. The lobby was full of others waiting for their rooms as well. I booked the room atleast 6 months in advanced. We canceled the room and booked elsewhere. Terrible experience.

Family_with_children

10/10

Exceptional

24 Jul 2026

MEGHAN

The staff were very helpful and friendly. The room was very clean. Good value for money.

6/10

Pleasant

23 Jul 2026

Heidi

Not quite what I expected. Filthy walk from United Center. Room was clean but tiny. Shown photos appeared 4x the size. For almost $400/night, I expected more.

10/10

Exceptional

23 Jul 2026

michelle

Great place to stay when you go to the stadium

10/10

Exceptional

23 Jul 2026

JON

As a half blind guy
Staff was awesome and made me feel right at home
Nightlight at bedside table was perfect for me
If your going to United Center
This is the place for you to stay
I sure will after finding this gem

2/10

Poor

22 Jul 2026

ROBERT

The room was painted garishly, the environment controls display was unusable, the so-called breakfast was microwavable oatmeal and nature valley bars. Absolute crap place to stay. The sole redeeming feature is its proximity to United Arena.

The staff were chatty, which is nice if you like that sort of thing, but I just want to get through the process, not stand waiting for you to exchange stories with incoming guests.

4/10

Poor

22 Jul 2026

Bernard

Guest room were clean, but decor and furnishings were dated. Television worked only when streaming from a mobile device. No shops in the vicinity, as the neighborhood appears to be nearing a revitalization phase.

6/10

Pleasant

21 Jul 2026

Jennifer

Close to the United Center

Partner

8/10

Excellent

21 Jul 2026

David

Went down to grab coffee and breakfast grab an go at 8:40 and everything was cleaned up. We were told it went till9

Partner

6/10

Pleasant

19 Jul 2026

Jimmy

They failed to mention that there is little to zero parking at this building. They have about 12 spots that fill up very early in the day that you have to get a permit to park. There is a Teamster’s parking garage next door that charges $37 a night and they close the doors over night so you can’t get in or out until 7am. The room was ok BUT, it stunk like mildew. Staff was friendly and courteous. Breakfast, if you can call it that was literally a fruit cup and an orange with some juices. Coffee machine didn’t work. Don’t waste your time. And, it’s a long walk to the United Center and not safe.

Partner

10/10

Exceptional

17 Jul 2026

Milton

Great service!

Self

2/10

Poor

17 Jul 2026

Justin

Staff rude. Charged me an extra 80 dollars then 25 to park there

Self

10/10

Exceptional

17 Jul 2026

Suzanne

Our 2nd stay at this property & parking was not a problem either time in their lot. Clean room, quiet and super cool a/c ! Espresso machine anytime was great and the Nespresso machine in the room was a bonus w/ more than enough pods,creamers etc... Staff very helpful and friendly. This is the place to stay for United center events 2 blocks away

Partner

6/10

Pleasant

16 Jul 2026

Francky

Hotel located in a great location with nearby bus stops for public transportation. However, the amenities were not the best. The bathroom proved to be the main issues--toilet would not flush and the water pressure was low. Staff members were lukewarm and answered my questions promptly. Overall, not the coziest hotel I've stayed at, you do get what you pay for.

Self

10/10

Exceptional

16 Jul 2026

Angelina

Close to the train station. Perfect for a weekend trip!

Friends

10/10

Exceptional

16 Jul 2026

Matthew

The staff was so incredibly friendly and helpful. Cannot wait to come back

Partner

10/10

Exceptional

16 Jul 2026

Amanda

Everything was clean and staff was helpful and super nice

Partner

2/10

Poor

16 Jul 2026

Mai N

The services were not helpful when the breakfast service. There were NO food for breakfast then we asked. They said “ they have not received there orders.”

Friends

10/10

Exceptional

16 Jul 2026

Jean-François

Bien pour le prix.

Family

10/10

Exceptional

14 Jul 2026

Stephen

Crystal was an incredibly kind, helpful and professional staff member at Hotel Chicago. She went above and beyond to help us with all of our needs. Thank you from The Smiths.

Partner

10/10

Exceptional

13 Jul 2026

Patrick

staff was really awesome and helped me a lot

Business

8/10

Excellent

12 Jul 2026

Mario

The property was very clean, the staff was cool, the bed, and the room were a little small for two people. I like the fact that you needed a room key card to enter the hotel, but the breakfast was a complete let down.. overall I would recommend the room. I would actually stay again. Just please upgrade the breakfast for a better review ✌️

Partner

10/10

Exceptional

11 Jul 2026

Allison

Easy to locate, clean, locked entry even during the day, friendly staff. Would definitely come back/recommend.

Partner

10/10

Exceptional

11 Jul 2026

Eddie Alexander

Renovado y limpio, el metro esta en corto

8/10

Excellent

09 Jul 2026

Patricia

The room was small but clean. The bed seemed smaller than a double but wasn't a big deal. The staff were very friendly and helpful. I was there to go to the University of Chicago hospital, which was very close by. The hotel parking is $25, however I parked in the lot next door for $11 all night.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Shane

Fantastic Staff

Partner

8/10

Excellent

04 Jul 2026

Yesica

Clean room friendly staff... the only down side was the lack of parking. Theres a parking garage next door but it closes at night and then its closed on sundays so you wouldn't be able to get your vehicle out until monday when it opens again.

Partner

2/10

Poor

04 Jul 2026

Raghuveer

This was not a satisfactory stay at all. The room was dark and crummy and somewhat unclean. And their parking is limited.

10/10

Exceptional

01 Jul 2026

Shane

I had an a

10/10

Exceptional

30 Jun 2026

Nicholas

Great location to United center and probably best price for a hotel without being in an area you’ll be stabbed right away. Just 2 blocks away from the blue line for easy access back into the city. Only one elevator so gets really busy after a concert or event since most people staying there are at said event. Very clean and staff were very nice. 24/hr covered parking right next door at a reasonable price.

Partner

8/10

Excellent

29 Jun 2026

Carol

No tienen parking y es bastante difícil si necesitas uno. Te recomiendo llamar con tiempo para apartar alguno de los que tienen que son menos de 10 puestos y si es algún día festivo será más difícil parcar

Partner

10/10

Exceptional

29 Jun 2026

Raylee

Friendly staff and nice place to stay for concert in the city.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Sherri

Great place to stay. Everyone that works their are very nice!

Partner

10/10

Exceptional

27 Jun 2026

Mark

All one needs in a room for the price. Close to everything in west loop

Self

10/10

Exceptional

27 Jun 2026

william

Staff very friendly. Rooms very clean. Nice place

Self

4/10

Poor

26 Jun 2026

Alison

Our room was very cute and what we expected. They do have a small lot to park so I would recommend getting to the hotel early (you do have to pay for a parking pass). However; upon arrival we were so excited to walk in because it’s decorated so cute. We were immediately hit with an awful sewage smell that lasted all weekend. After returning home for the weekend I had noticed 2 charges on my account that I had not authorized. My friend had paid for the room using 2 cards. The full charges went through on her end and somehow I was still charged a significant amount twice and was not told about it until I called to dispute it. Staff wasn’t helpful and basically said I’m outta luck. Asked if they could do something for us because of the awful smell and was told no because we would have needed to say something while there. Because I didn’t authorize the charges and especially because I wasn’t made aware of them i am disputing the issue. We will not be going back and will not recommend this hotel to anyone. Such a shame.

Friends

4/10

Poor

26 Jun 2026

Alison

Our room was very cute and what we expected. They do have a small lot to park so I would recommend getting to the hotel early (you do have to pay for a parking pass). However; upon arrival we were so excited to walk in because it’s decorated so cute. We were immediately hit with an awful sewage smell that lasted all weekend. After returning home for the weekend I had noticed 2 charges on my account that I had not authorized. My friend had paid for the room using 2 cards. The full charges went through on her end and somehow I was still charged $167 twice and was not told about it until I called to dispute it. Staff wasn’t helpful and basically said I’m outta luck. Asked if they could do something for us because of the awful smell and was told no because we would have needed to say something while there. Because I didn’t authorize the charges and especially because I wasn’t made aware of them i am disputing the issue. We will not be going back and will not recommend this hotel to anyone. Such a shame.

Friends

10/10

Exceptional

24 Jun 2026

Najoulie

Nice place, great staff, and excellent service. Everyone was friendly and helpful. Highly recommend!

Self

8/10

Excellent

24 Jun 2026

Faith

Honestly a good spot to bunker down in, the rooms are on the small side

Partner

8/10

Excellent

23 Jun 2026

John

Felt like they could of had better snacks for purchase in the lobby, buggers sized waters.

Self

10/10

Exceptional

23 Jun 2026

Thoeun

I had a nice stay at the property. The room was clean and the staff was very helpful and friendly.

Self

6/10

Pleasant

23 Jun 2026

Angel

.

Self

4/10

Poor

22 Jun 2026

marie

Room was not well maintained or cleaned, tattered \"paintings\" worn paint, toothpaste on the sink from previous guest found a strang bug in the bathroom and upon check in into the morning the lobby smelled like raw sewage. Staff was very friendly and helpful.

Partner

6/10

Pleasant

22 Jun 2026

Christopher

The rooms are nicely remodeled. And they felt clean. Which is good. And stylish. However they are very small. And the hotel outside of the rooms feels rundown and even had a smell that wasn’t very nice. It’s definitely not a nice hotel overall. The location is relatively safe, but also feels a little bit sketchy. Parking was fine, but it cost $20. I wouldn’t stay here again if I had any other similar choice closer to the city. I think I would recommend staying in River North over this area and definitely would prefer to stay in Fulton market if I could’ve found something closer into the city. I had to stay here because I didn’t have another choice and was booking something last minute. It was good enough, but I don’t strongly recommend this hotel.

Self

10/10

Exceptional

21 Jun 2026

Ann

A nice surprise! Enjoyed our stay. We will be back!

8/10

Excellent

20 Jun 2026

Denise

Small cozy clean double

Partner

2/10

Poor

17 Jun 2026

Nitin

Small rat hole rooms smelly elevator and lobby. Stay away!!!

Self

8/10

Excellent

16 Jun 2026

Alison

It’s a little run down but it was clean and safe. I would stay here again.

10/10

Exceptional

14 Jun 2026

Lilith

Great stay staff was very polite and helpful

Self

4/10

Poor

14 Jun 2026

Amanda

This hotel is NOT UPSCALE, luxurious, or boutique as many reviews claim. From the first few minutes in the lobby it was apparent that the images in the listing were not accurate. The sunny and nicely decorated lobby was more like a rental car desk aesthetic than a lobby. The carpeting in the halls was filthy-which could be helped tremendously by being vacuumed (based on the debris it was last vacuumed weeks ago). There was some trash in the hall outside our room along with what appeared to be a housekeeping cloth. The first room we were assigned had a small jumping bug on the bed and the staff was great to reassign us.

Unfortunately our second room was next to a staff/supply area where we were treated to conversations among housekeeping staff and a steady run of slamming doors all morning. The room itself was just ok. The floors were not clean, body wash in shower was empty, and shower head was a hand held not standard shower head which is less than desirable.

Overall this hotel feels like a bare bones hostel but not as well cared for. I will not stay again and was very disappointed and at times uncomfortable in this hotel.

Partner

8/10

Excellent

12 Jun 2026

Guy

Parking?

Partner

8/10

Excellent

11 Jun 2026

Norah

We were able to check in early and the staff were very kind and helpful! Beds and rooms were a little smaller than expected but sufficient. Breakfast was just poptarts, apples, and oatmeal packs. Selection of sodas, waters, and ice cream for purchase was nice. Ended up buying bottled water because there was no drinking fountain and tap water didn't taste great. 30 minutes of walking and train rides to get downtown.

Friends

6/10

Pleasant

09 Jun 2026

Gina

It’s ok to stay for one night .Room is small . Bed is a bit hard. Staff are friendly ,

Self

10/10

Exceptional

09 Jun 2026

Jeffrey

Nice and helpful staff

Partner

4/10

Poor

09 Jun 2026

Rebecca

Ice cold granola bars...
Room was slanted downwards toward window..terrible cable channels

Self

10/10

Exceptional

08 Jun 2026

Stephen

I liked the architecture of the hotel, and it was conveniently located.

Thank you,

Steve Avery

6/10

Pleasant

07 Jun 2026

John

The hotel is clean, but in need of substantial refresh. Bed was fine, room and bath are very small. The provided \"pick up\" breakfast of poptarts and cereal bars breakfast was very disappointing. The automatic Latte/Espresso machine in the breakfast area, didn't produce good coffee. The neighborhood is almost completely devoid of any restaurants and shopping. On the plus side, there is a lone Mexican restaurant nearby that serves breakfast, lunch, and dinner and a few blocks away at the RUSH medical center is a Starbucks. Needless to say, we cut short our stay here.

Partner

6/10

Pleasant

06 Jun 2026

Jordia

It’s out of the way. Not walkable to any attractions; hotel needs maintenance and the walls are thin

Self

10/10

Exceptional

03 Jun 2026

Fabian

Close to the United Center it was perfect

Partner

8/10

Excellent

02 Jun 2026

Minh

The room was a bit small but clean.

Partner

6/10

Pleasant

30 May 2026

Amia

could be better.

Self

10/10

Exceptional

30 May 2026

Mitsie

no complaints!

6/10

Pleasant

28 May 2026

Holly

The hotel is a 10 minute walk to the United Center and if you uber to downtown Chicago, it isnt horribly expensive. Although I did not except the room to be as little as it was and the bed to be as small as it was too. It also took 20 minutes for the water to warm up either in the sink or the shower. But once one of them got warmed up, the other one was already pretty warm too.
The air conditioner works and there is a mini fridge and microwave.
Parking cost per night right next to their hotel, I suggest you add it because street parking is not promised, if you are driving.

Partner

6/10

Pleasant

24 May 2026

Irma

It was in a okay spot the park was near as well as some shops

Self

8/10

Excellent

21 May 2026

Yosuke

The breakfast features oatmeal, granola bars, cookies, and coffee.

Self

6/10

Pleasant

19 May 2026

Xandria

Comfortable with accommodating staff members

Friends

8/10

Excellent

17 May 2026

Justin

Great staff! Very kind! only complaint is that my bed was a bit hard for me, but that's just a preference. Many people enjoy the harder beds I'm sure. I will definitely stay again! Thank you!

Self

10/10

Exceptional

16 May 2026

Kristen

Yes

Self

8/10

Excellent

16 May 2026

Katelyn

Overall very good experience. Room faced the street. Street is a little noisy if you’re a light sleeper.

Partner

10/10

Exceptional

16 May 2026

Daisy

Awesome hotel every will book again

Self

10/10

Exceptional

14 May 2026

Lisa

Friendly staff. Was able
To check in an hour early

Family_with_children

10/10

Exceptional

12 May 2026

Michael

Very convenient

Self

10/10

Exceptional

12 May 2026

Ashley

It was a great stay. Had no complaints!

Friends

10/10

Exceptional

10 May 2026

Christian Emeka

Old and well maintained and clean

Self

10/10

Exceptional

09 May 2026

Yesenia

amazing staff they were so welcoming and sweet ! def would recommend this hotel

Partner

8/10

Excellent

09 May 2026

laura

La limpieza es buena, tiendas muy sercas.

Friends_and_family Family

8/10

Excellent

08 May 2026

thomas

Older renovated hotel close to United Center and Rush university hospital. Lower cost good value back by Best Western reputation.

Self

10/10

Exceptional

06 May 2026

Laurie

Loved the ambiance, care for travelers and cleanliness of property.
Laurie K

Self

10/10

Exceptional

05 May 2026

Linda

Efficient staff, clean room and walking distance to United Center.

Partner

8/10

Excellent

04 May 2026

Angela

It was nice, the staff and cleanliness were great, but the room was not great, the sheets were bad and the gym was smaller than we realized.

4/10

Poor

03 May 2026

Shadana

I was not told about the nightly deposit fee when I booked the hotel so I had to borrow money from my sister to pay for that. Maybe that was my ignorance. The room was in a corner where traffic from maintenance and other workers was a lot. Then right outside our window (1st floor) there was construction so we had to deal with that chaos as well. The room was not cleaned properly. When I noticed I wiped down everything with sanitizer wipes and sprayed the bed and other materials with disinfectant. The phone did not work so whenever I needed anything I had to go to the lobby.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Jennifer

What a wonderful stay! Our room was comfortable and spotless. Shout out to the cleaning staff! Great location with about a 10 minute walk to the United Center. The neighborhood is quiet and felt safe. They keep the front entrance locked which is a plus. About a block around the corner is where there is activity in the way of shops and traffic going into the city and hopping on/off 290. The hotel does have very limited parking for a fee that allows in/out privileges which was wonderful to have. I’d recommend staying here to everyone.

10/10

Exceptional

01 May 2026

Robert

Proximity to the United Center Arena. Very nice staff. Small room but comfortable bed.

Friends

10/10

Exceptional

01 May 2026

Brooke

The area was safe, parking is very limited but it’s a walkable area and the room was nice.

Partner

10/10

Exceptional

30 Apr 2026

Joel

Affordable hotel near United Center. Easy to get to an event at the arena. Good amenities like fridge, microwave, light breakfast.

Self

10/10

Exceptional

27 Apr 2026

Adriana

It was good overall

Family_with_children

10/10

Exceptional

26 Apr 2026

Cassidy

clean room, friendly staff, easy check in and check out

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Louis

Clean rooms. Clean floors. Love the fridge and microwave in the room option. You do have to go to the first floor to ice but that’s ok. Pillows SUPER comfortable. Bed was comfortable. Bathroom was small but manageable. I love the shelving in the shower and shower toiletries. Plenty of closet space. Tv was amazing size.

Partner

6/10

Pleasant

25 Apr 2026

Shantell

Decent and affordable if you need a place to stay just for the night.

Partner

8/10

Excellent

24 Apr 2026

Angela

Room was bigger than what I expected based on other reviews. My view overlooked the garage . The room was quiet . My room had a refrigerator and microwave in the room with safe that was cool. The shower was hot and it slept very good . The staff was was very friendly and welcoming. There is a 50 dollar refundable deposit as well but get it back if nothing is wrong with room. Overall the room was great the people . There is no breakfast you will will have to go out . They do have a snack area but it’s a little pricey. Thank you for the welcome and thanks Chicago for your hospitality
I will be back

Self

8/10

Excellent

22 Apr 2026

Roger

Good place to see shows at untied center. Hotel was pretty clean and rooms nice, but don't have double beds

Friends