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Hilton Garden Inn Chicago Central Loop
Chicago - IL · United States
245 South Franklin Street Chicago Illinois Il 606View location
9.2/10Excellent1,440 Reviews
Cleanliness9.6/10 9.6
Service9.2/10 9.2
Comfort9.4/10 9.4
Condition9.4/10 9.4
Amenities9.0/10 9.0
See all ratingsPhotos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hilton Garden Inn Chicago Central Loop
With a stay at Hilton Garden Inn Chicago Central Loop, you'll be centrally located in Chicago, steps from Willis Tower and 12 minutes by foot from Grant Park. This hotel is 0.6 mi (1 km) from Chicago Riverwalk and 0.7 mi (1.2 km) from Millennium Park.
Stay in one of 135 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily. Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage.
This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
-
Minimal age
21
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 5.00 to 25.00 per person
- Covered self parking fee: USD 75.00 per night (in/out privileges)
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Skydeck Ledge
0.1 km / 0.1 mi
Willis Tower
0.1 km / 0.1 mi
311 S Wacker Dr
0.2 km / 0.1 mi
Chicago Board of Trade Building
0.3 km / 0.2 mi
Civic Opera House
0.6 km / 0.4 mi
State Street
0.7 km / 0.4 mi
CIBC Theatre
0.8 km / 0.5 mi
Harold Washington Library Center
0.8 km / 0.5 mi
Chicago City Hall
0.8 km / 0.5 mi
Cadillac Palace Theatre
0.9 km / 0.5 mi
Daley Plaza
0.9 km / 0.6 mi
Richard J. Daley Center
0.9 km / 0.6 mi
Grant Park
1 km / 0.6 mi
Chicago Riverwalk
1 km / 0.6 mi
Chicago Symphony Orchestra
1 km / 0.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Hilton Garden Inn Chicago Central Loop
100
reviews shown
Maria Adelita
We had a pleasant stay here. Hotel has a great location and is in a nice area. Rooms are very clean and blinds are amazing. Except for one person, the staff is very kind and helpful.
michael
Clean room
Diego
Very comfortable
Thomas
The rooftop restaurant was excellent. Staff at the front desk were absolutely charming. A great stay.
Amy
Staff were friendly and very helpful. Room and bath were clean.
Dawn
Very nice would stay again
Molly
Updated, clean property at a great location close to Union Station! Very walkable to many parts of the city and public transportation. All staff were SO friendly and really made us feel welcome! Would definitely recommend and stay again when visiting Chicago!
Norma
The room was amazing! The staff was kind, friendly, helpful and professional. I would definitely stay there again! I did not get to enjoy the roof top dining but I'm sure it must be amazing like everything else.
JaMauris
They were absolutely horrible to me
Erik
Would appreciate a more cheerful encounter at the desk. Not unpleasant, just not friendly or welcoming.
Yinxue
the council drained the sewage in late 11pm, and continued for around one hour, which was really aloud, affecting sleeping
Belinda
The room was clean and the staff was informed and attentive
Susan
Friendly staff.. pleasant and helpful. Clean rooms. Great location
Traci
It was right across the street from the Willis Tower where we had meetings. Perfect location!
Gregory
Close proximity to a lot of high traffic areas
pat
Close to restaurants and shopping.
Nyomi
Great hotel staff, great location and easy walking access to attractions.
Susan
The room and bathroom were clean. The bar staff were friendly and helped us order food. The front desk staff were also friendly and helpful. We will definitely stay here again. Very close to Union Train station and CTA.
Matthew
Great modern up to date hotel with newer bathrooms and furnishings. We would stay there again!!
Dorian
Our room was clean. The staff was friendly and helpful. Our only issue was that the parking garage they suggested was not tall enough for our vehicle and the reception desk had no other suggestions for us. Since we are not familiar with the area we also had no idea of the options.
Israel
Fast and efficient check in process, clean and well maintained rooms. Friendly staff, that just made my stay pleasant and easy.
Jordan
Nothing super special but clean enough and in a good location. Parking is outrageous.
Laura
Everything was awesome, I had no complaints.
James
two big issues for me.
One; it’s called ‘Hilton Gardens’ and almost all the pictures show the beautiful roof top garden. But when i got there (on a holiday weekend) we where told that the roof top garden is actually part of a restaurant that operates on the property but is not owned by the Hilton. the restaurant was closed therefore there is no access to the garden. so the namesake and most attractive feature is not available to hotel guests whenever the restaurant is close, WHAT?
Two; the fitted sheets didn’t fit the bed. As soon as we got in it they popped off the mattress and despite several attempts to put them on as soon as we got in the bed they came back off. we told housekeeping but nothing was done. sleeping on a bare mattress in a hotel pretty gross!
it was an okay stay but it could have been a lot better!
One; it’s called ‘Hilton Gardens’ and almost all the pictures show the beautiful roof top garden. But when i got there (on a holiday weekend) we where told that the roof top garden is actually part of a restaurant that operates on the property but is not owned by the Hilton. the restaurant was closed therefore there is no access to the garden. so the namesake and most attractive feature is not available to hotel guests whenever the restaurant is close, WHAT?
Two; the fitted sheets didn’t fit the bed. As soon as we got in it they popped off the mattress and despite several attempts to put them on as soon as we got in the bed they came back off. we told housekeeping but nothing was done. sleeping on a bare mattress in a hotel pretty gross!
it was an okay stay but it could have been a lot better!
marc
B
Jason
Underwhelming experience
Vidal
great lady at the desk
Ramelle
Great
Elizabeth
Amazing, would stay again, very walkable for a downtown Chicago trip
Rigo
Clean Room
Good Customer Service
it's my second time booking this hotel never fails to treat me well
Good Customer Service
it's my second time booking this hotel never fails to treat me well
Christopher
Nice, centrally located. Easy to find. Nice people. Nice rooms.
Lora
Great place and great view
Pralay
All good
Malachi
Great stay
Kenia
Very clean rooms. And the staff responded promptly. Will definitely recommend
Monica
It is a lovely hotel and we were going to join the rewards program for benefits of frequent visits until our luggage was stolen from an unattended front desk. Very disappointed!!!
Lilian
Overall a great hotel, just some minor issues. There were Starbucks drinks and food containers left in the fridge, the toilet seat lid/cover was fully detached, and the hook for the towels fell off the wall because there was no screw to hold it in place. Other than that, had a great stay in an unbeatable location!
Marissa
Great place to start really enjoyed my staycation!!
Aleem
Didn’t eat breakfast
Jessica
Didn’t spend much time inside hotel
Other than DPr sleeping. All as expected. Comfy beds, clean room.
Other than DPr sleeping. All as expected. Comfy beds, clean room.
Cory
Clean everything
Paul
Large spacious rooms comfortable bed and linens. Modern bathrooms. Quiet. We don’t do breakfast so we don’t know about that. The rooftop Spanish restaurant was surprisingly good, albeit, downtown prices. Very convenient location since we on the train.
Elizabeth
The Seville restaurant and servers there were fantastic/ and the food was delicious- we tried to get a drink at the bar at 10:30pm - but when we got to the bar Saturday night - the bartender told us….. as you can see I have already put all the liquor away & we r closing early/ the lobby bar was supposed to be open until 11pm Saturday night / it was disappointing - otherwise / the hotel was great !
Esteban
The room was fine. The bed was the most uncomfortable I've had in years.
Jonathan
Arrived early, hoping but not expecting to be able to check in. I did expect to leave my name, start the check in process and get in line for a room.
Nope. Agent agreed to take my bag but wouldn't go a single step farther, telling me to return after 3. When I called around 2 to see if there was a room for me, the person who answered asked if I'd done any preliminary check in or left me name. I had tried hard to do so but was bizarrely refused.
The room was fine and I only used it to sleep (obvs), but the check in colored my impression of this hotel.
Nope. Agent agreed to take my bag but wouldn't go a single step farther, telling me to return after 3. When I called around 2 to see if there was a room for me, the person who answered asked if I'd done any preliminary check in or left me name. I had tried hard to do so but was bizarrely refused.
The room was fine and I only used it to sleep (obvs), but the check in colored my impression of this hotel.
Ryan
Great stay! All of the staff was wonderful and the restaurant upstairs is awesome. Convenient location within walking distance to most things. I will be back.
Emma
The room was beautiful, clean, and had an amazing view. The staff was very friendly. Would definitely stay here again.
Walter
👏👏👏👏
Katherine
I give them a three out of 10 there's no ice machines on the floors the refrigerator was not working and they knew as soon as I checked in I was never moved to another room with a working refrigerator when they knew immediately after I checked in that the refrigerator was not working and no one never came to repair the refrigerator or put another refrigerator in when I had insulin and food that had to be left and stored in the car because of that this is one location that I will never visit again and I do not highly recommend
Susana
I’d definitely recommend this hotel to anyone visiting Chicago, especially if you want a central location and a comfortable place to come back to after exploring the city.
Jaylen
Great stay for a little weekend getaway.!
Javier
It was the perfect place to stay! I was close to everything. From the L trains, to the bus stops, and even the water taxi. The staff were super friendly and helpful. It was my first time in Chicago and I couldn’t have asked a better experience.
Ken
everything was great, but breakfast was not included.
Debra
Yes food was fresh, had breakfast and in the afternoon had a fresh salad with chicken…delish. Also had an espresso martini very good then walked to the Union Station.
Susan
The room was clean and the Bar is a wonderful place to relax for a drink after walking around Chicago. Paul and Manny are excellent bartenders. We love coming to this hotel!!!
Anayatzi
The property is conveniently located. The parking situation was very easy to handle. The staff was very friendly and welcoming. The room itself was exactly as expected.
Theresa
Great room shape and amenities - Could hear the train every 15 minutes also the view was the back of another building and felt like someone could easily see inside our room so we kept the drapes shut the whole time… which made the room even darker!
Phillip
Clean room and good staff
Bryant
No complaints, very helpful staff.
Michael
Clean, quiet, price was right.
Cam
Lots of places around to eat
Stephanie
We really enjoyed our stay! The staff was incredibly pleasant, and the location was perfect—close to all attractions. Highly recommend!
Jessica
Good experience!
Lorraine
Check in was quick and easy. Staff was attentive and the room was clean.
Ellie
Great place to stay in Chicago. Conveniently located to see all of the city sights
Joel
Very clean & friendly staff!
Kelly
No free breakfast. Room was fresh and comfortable. Great security. Great location. Staff was very nice and helpful. Great views.
Robert
Great hotel
William
Very clean rooms. Comfortable beds. Good location. Parking is very close.
Tristen
Everything was really nice!
Roger
Front desk and housekeeping were excellent , very kind and going out of their way to help.
Cayleigh
Stayed here for a race, I usually sleep like garbage the first night at a hotel. This time I was surprised how well I slept, the only unwelcome noise was an occasional loud car which there isn’t much they can do about that but couldn’t hear the hall noise couldn’t hear the rooms next to us and the air conditioner was a normal white noise sound. The bathroom was nice, everything was clean and it was all well laid out, places to set everything out I wanted to set out good outlet placements bed and pillows were comfortable and great black out curtain situation
Katarzyna
Very pleasant, clean room with the fridge and microwave. Very friendly staff. The only downside is check-out time at 11 am, i'd prefer 12pm. Otherwise all good.
Caleah
i love it thank you good experience I will be back again
Caleah
love it
Sonia
It was a good place to spend a staycation weekend. Well located and friendly staff
Ariyana
Very close to train station , staff was super friendly & accommodating
Katarzyna
Nice
troycee
Great room and property but I wish we knew the rooftop was only open during weekdays and not the weekend
Alonso
.
Evan
Staff was extremely kind and helpful. Location was great. Very clean and nice. Very affordable as well
Alan
Hotel was clean friendly staff fast and easy check in and check out 🙏
Mackens
I didn’t get to use the gym, the front desk didn’t mention anything about the gym. And my stay was supposed to have breakfast included, but it wasn’t.
Allison
Room was bigger than I expected, very clean and comfortable.
Pamela
It was convenient , well decorated , and very customer service oriented. The location is great for Willis Tower. We stayed for one night and would stay again.
Brennen
Location is awesome. The hotel itself is amazing. Everything was above and beyond what I expected. Will definitely be staying here again
Leslie
Very clean and convenient location. Parking was expensive and a walk from the hotel.
Karla
Loved the location, and the staff were super friendly. Would definitely recommend!
Samuel
Clean room
Tracie
Very short walk from Union Station. Very friendly staff. Room wasn’t ready because we were early so they offered us an upgraded room at no extra charge. Would stay here again and recommend to everyone.
Susan
Spotless room and it was spacious. Great view of the Willis tower. Staff friendly and the Canopy restaurant food was delicious.
Kimora
There was an annoying noise in the room
Nicole
Wonderful staff! Great location for public transportation and the hotel was very clean!
Steven
Great customer service, nice room
Yu-Wei
Nice staff. The room we stayed in was clean and quiet. Great experience!
Vidal
It was nice
Heather
Friendly, helpful staff. Clean rooms. Great prices. Great location!
Stefan
Excellent location, but a bit loud, so not ideal for light sleepers.
Mark
Perfection.
Location & surroundings
Hilton Garden Inn Chicago Central Loop
245 South Franklin Street Chicago Illinois Il 606, Chicago, United States
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