Name: The Allegro Royal Sonesta Hotel
Address: 171 W Randolph St, Chicago, 60601, US

10/10

Exceptional

29 Jul 2026

Brooklyn

The staff was very amazing and helpful. Thank you everyone there.

10/10

Exceptional

28 Jul 2026

Hadas

Great hotel in a nice area. The room was clean and the staff were very friendly and helpful.

10/10

Exceptional

28 Jul 2026

George

Enjoyed our stay. Beautiful building and lobby with great Art Deco details. Our King suite was large, well decorated, and spotless. Frette linens and robes helped make this a sort of luxurious escape. Great location for theater visits. Good free wifi. No in-room coffee maker, but a coffee shop just outside the hotel's front door. The tub/shower is a bit cramped and awkward.

10/10

Exceptional

28 Jul 2026

Stephanie

Great

10/10

Exceptional

28 Jul 2026

Sergio

Muy e

10/10

Exceptional

27 Jul 2026

Janae

Great stay and great service! Downside is self parking is so expensive and you get charged a daily fee which increases your bill!

10/10

Exceptional

26 Jul 2026

William

It was great experience, I’ll be back

10/10

Exceptional

26 Jul 2026

Fortune

I had a great stay. The room was clean and well-maintained, which made it very comfortable. The staff was very nice, friendly, and always willing to help with any questions. The air conditioning worked perfectly and kept the room cool throughout my stay. Overall, it was a pleasant experience, and I would definitely recommend this place to other travelers.

10/10

Exceptional

26 Jul 2026

Alexander

You can stow your luggage with the bellhop after checkout

10/10

Exceptional

26 Jul 2026

Mucio

Great hotel within accessible distance of attractions and transportation

10/10

Exceptional

26 Jul 2026

LaToya

Ok

8/10

Excellent

25 Jul 2026

latoshia

The property was really clean and the staff cleaned the lobby throughout the day.

6/10

Pleasant

25 Jul 2026

Jeanette

Location was great, clean & well maintained property, very nice staff. The rooms are just too small. Our room had a king size bed with only one nightstand. The bathroom had no countertops it was a single standing sink, while stylish it was not convenient as I had no where to store my things. The bathroom had no vent, so after a shower the low ceilings were dripping with condensation.

The closet was tiny, my husband and I didn’t have sufficient space to store our clothes or place our luggage. This size of room will suite one person, nothing more than that.

8/10

Excellent

24 Jul 2026

Sara

Overall the hotel was clean and conveniently located. My only complaint was that they didn't have their breakfast restaurant open on Sunday, even though I had paid for breakfast through Expedia. They charge a resort fee, but there isn't much in the way of resort amenities.

10/10

Exceptional

22 Jul 2026

Daniel

Room was clean and staff was helpful and friendly

10/10

Exceptional

21 Jul 2026

Katherine V

The room looked better than I expected. It was very spacious for me and my partner. The room was clean and had everything I needed: iron and board, a refrigerator, blackout curtains, etc.

Partner

10/10

Exceptional

21 Jul 2026

Kylee

I had a great stay. The hotel was clean, comfortable, and well maintained. The staff was friendly, welcoming, and always willing to help with anything I needed. Overall, it was a pleasant experience, and I would definitely stay here again.

10/10

Exceptional

21 Jul 2026

Cameron

The hotel was Awesome! We had an enjoyable stay in Chicago.

Family

10/10

Exceptional

20 Jul 2026

Derrick

I didn’t like the traffic and the pay for parking

Partner

4/10

Poor

20 Jul 2026

Mariano

Amazing staff, poor service from management, had credit to be used and couldn’t. due to them not having kitchen operations during breakfast, or dinner. That’s all that I asked for being I figured 2/3 aren’t available I’ll assume it’s all 3 meals of the day. they had the bar going though ! And emphasized it lol beings it was the only thing they had going

Self

6/10

Pleasant

20 Jul 2026

SILVIA

Replace the tv system and old furniture

Partner

8/10

Excellent

20 Jul 2026

Cecilia

It was very nice

Friends

10/10

Exceptional

20 Jul 2026

Stephanie

The art deco design of the hotel is lovely and the location is perfect for exploring the Loop. But the staff are the reason we will come back! After we checked out we realized that we left food in the refridgerator - leftovers from a restaurant that makes the most amazing mole. I called the hotel and thankfully our room had not yet been cleaned, so the staff kindly held our food at reception until we could come back to pick it up. The also graciously did not make fun of us for being that obsessed with mole.

Partner

10/10

Exceptional

19 Jul 2026

Nick

Clean room and very nice looking

Partner

10/10

Exceptional

19 Jul 2026

Janelle Freiman

My check in was smooth and such s friendly staff. The area was a perfect location for my event in Chicago.

Self

10/10

Exceptional

19 Jul 2026

Daniel

Great experience

10/10

Exceptional

19 Jul 2026

Julie

The hotel is very nice and keeps true to the art deco theme throughout the lobby, bar and rooms. The staff was very nice and helpful. The hotel room was not the biggest, but it was very well equipped with a microwave and refrigerator, as well as a large television.

Family

4/10

Poor

19 Jul 2026

Madelyn

The only thing wrong was the door connecting to the other room had no lock. I did not like that.

Friends

6/10

Pleasant

19 Jul 2026

Chardey

The property is old but clean and a good value. Great location.

Partner

10/10

Exceptional

19 Jul 2026

Alex

Great location and cool vibe

Partner

10/10

Exceptional

19 Jul 2026

Abigail

This was a wonderful place to stay for a night in Chicago! We got an excellent lunch recommendation from the bellhop, great communication from the front desk, some nice small perks (10% discount at the bar/restaurant, two complimentary bottles of water in the room, etc.). Leaving our bags so we didn't have to lug them around town with us for some daytime sight seeing before check in was easy. All staff on site were helpful and friendly! Excellent location at the heart of downtown and in the theatre district. So many great walkable restaurants, shows, etc.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Neung Koo

None

Family

4/10

Poor

17 Jul 2026

Amy

The property itself is beautiful and rich in history unfortunately. they are very short staffed.
Stayed five days and had housekeeping only one day. Valet was very slow at one point I waited an hour for them to retrieve my car on a Monday during the afternoon, not a peak time.
My toilet also ran every night. I would have to get up and jiggle the handle. For the amount of money you pay for this hotel I would at least expect to get my room cleaned daily. I was using hand towels to wash my face as I did not have new towels to use. Very disappointed for such a beautiful hotel and a wonderful location.

Business

4/10

Poor

17 Jul 2026

Witold

Smells like bleach. Checking in after 11pm is a hassle - you need to find a parking attendant to enter the hotel and find the check in counter on the second floor, because the ground floor is occupied with a pool table.,.

10/10

Exceptional

16 Jul 2026

Linda

This property and staff was amazing! We planned a small event for my daughters marriage proposal in one of their lounges as well as stayed in one of the rooms. The staff was so appreciatively attentive to our needs to pull off the proposal as a secret. My family felt they went above and beyond when they attended to us during our small event. Because of a plane delay we were scrambling to get things set up, they recognized that and stepped right in to help wherever they could including bringing much needed refreshing glasses of water since we were hot, scrambling and parched. Three families including my husband and I stayed at the Allegro. This hotel is iconic, historic and absolutely beautiful. Our room offered everything we needed: was clean and the mattress was great. All staff from doorman to check-out was very kind and helpful, including the Allegro Lounge with great service and drinks. If we have opportunity to stay in Chicago again we will be staying here.

Family

4/10

Poor

15 Jul 2026

Rafat

We chose the Allegro Royal Sonesta Chicago Loop based on the room description and amenities advertised, but unfortunately our stay was disappointing. We reserved a room with a king bed, yet the room we received was very small and the bed was clearly not a standard king-size bed. When we mentioned this at checkout, the front desk simply replied that the building is over 100 years old. The age of the building has nothing to do with the bed size. If the rooms don't have standard king beds, the listing should clearly say so instead of surprising guests after they arrive.

We also paid for breakfast as part of our reservation, only to be told that the restaurant is closed on weekends. The staff admitted their booking platforms need to be updated. Guests should never pay for an amenity that isn't available.

Another advertised amenity was a complimentary bottle of wine, but nothing was waiting in our room. We had to ask for it. Since we don't drink alcohol, we requested a non-alcoholic option. The front desk told us they didn't have one, but the bartender confirmed they did, and we eventually received it.

The hotel's location is excellent, but inaccurate room descriptions, unavailable amenities, and an unhelpful response from the front desk at checkout left us very disappointed. I hope the hotel updates its listings and provides guests with accurate information so they know exactly what to expect before booking.

Partner

10/10

Exceptional

14 Jul 2026

Mary Beth

Wonderful staff. Very helpful and courteous. Excellent location - close to theater shows, Riverwalk and shopping downtown and lake shore. Felt very safe walking at night and the security on site. The waitstaff and food were excellent - arrived one night at 9:45 pm and within five minutes had a delicious meal! Would definitely stay there again! Bed was super comfy!!!

Self

10/10

Exceptional

14 Jul 2026

Robert

Great place and great staff.

Partner

10/10

Exceptional

13 Jul 2026

Crystal

The hotel is beautiful and in a great location. We were close to everything. The rim was smaller (as most city rooms are) but good enough for us two. The a/c worked well on an ungodly hot July weekend. Staff was friendly.

Partner

10/10

Exceptional

13 Jul 2026

Shatori

Thank you for everything!! We really enjoyed our stay!!

Partner

10/10

Exceptional

13 Jul 2026

Sherrie

This hotel is amazing very very clean and staff very friendly and ready to serve u the breakfast was amazing when I revisit Chicago I will be staying here again food and bars are in walking distance and enjoyed The Taste of Chicago geesh I didn’t want to leave

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Doreen

Beautifully appointed art deco aesthetic and ambiance! ADA accessable room was spacious. AC was good & cold, easily adjusted. Heavenly bed and pillows, perfect shower temperature and pressure! Loved the full size toiletries and their branding! Iron and blow dryer worked great. Housekeeping missed us on our last full day but we only had to ask if we needed anything else. Appreciated being able to check in early for a small fee. The hotel's coffee service and Afternoon tea were a delight AND delicious! Fabulous touch! Love the scone collaboration with Goddess and the Baker!!!!
We truly hope to return in the near future!
Top notch customer service!! And again and again!
I didn't even notice the train going by!!!

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Ellen

The hotel is very tired. Chipped paint, dinged up furniture and stained carpets. No coffee maker in the room unless requested then not the correct coffee (pod or bag) type for the coffee maker. No food on site but a \"snack bar\" for dinner. Nice staff. Very over priced for what you get.

Self

8/10

Excellent

13 Jul 2026

Cyron

Great hotel & nice area!!

Partner

10/10

Exceptional

13 Jul 2026

Brandi

Air conditioning is CRISP and cool, you may want to turn it down juuust a bit.
In our room in particular there seemed to be a mold problem on the ceiling in the bathroom from the humidity (very very minimal) due to low ventilation.
Everything else on this trip was perfect. Perfect location, helpful staff, clean, bug free room.

Partner

10/10

Exceptional

13 Jul 2026

Jennifer

Room was small but loved decor and bed was wonderful!

Partner

8/10

Excellent

12 Jul 2026

Arianne

The bartender lied and told me that they didn't have plastic cups

Friends

2/10

Poor

12 Jul 2026

jiyoon

A black front desk receptionist was not kind at all.

Partner

10/10

Exceptional

12 Jul 2026

Brittney M.

The property was very maintained for it to be 100 years old. The rooms were slightly tight but they got the job done. The score of the entire hotel and rooms were a true vibe though, I’ll definitely stay there again!

Friends

10/10

Exceptional

12 Jul 2026

Elizabeth

I've stayed here several times. I love its location close to the Clark/Lake Blue line.

Self

10/10

Exceptional

11 Jul 2026

Nina

Best hotel I’ve been at in decades! Super kind staff.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

AnnMarie

Located in a great spot. You can eat in or near by plenty of restaurants nearby. Staff very accommodating. Room very clean and comfortable. Cleaning staff was great and accommodating as well. First time there already recommend to friends and colleagues.

Family

6/10

Pleasant

10 Jul 2026

Doug

Room were a little rough... it works but not impressive like the hotels down by the water... Tik-Tok influencers sell it far better than it's presented.

Friends

10/10

Exceptional

09 Jul 2026

Erica

Beautiful, clean room, beds were smaller than expected though

Family_with_children

10/10

Exceptional

08 Jul 2026

Sairam

Good

6/10

Pleasant

07 Jul 2026

Surabhi

Room and bathroom was really small, building is pretty old and it shows. No natural light anywherez

Partner

8/10

Excellent

07 Jul 2026

Megan

Nice location from the Amtrak and the L. The bar was nice to have and visit for a night cap. Room was very small but still nice. All of the staff was great!

Partner

4/10

Poor

07 Jul 2026

Eddie

There wasn't a microwave or coffee pot inside the room. The TV is not a smart TV. You pay a hidden fee of $32 a night for a gym and business center that nobody uses. The walls are paper thin. Parking was $57 a night. The bar and restaurant in the lobby looks and feels like a cheap cafeteria. My view was of another building while on the 18th floor. Just not worth the price, but the location was great!

Self

8/10

Excellent

07 Jul 2026

Craig

Clean, friendly staff, the coffee service is a nice touch, having Starbucks next door is
Also convenient, the bed was comfortable and the pillows were outstanding. Room had a bit of wear and tear but over was a quiet and efficient place to sleep. We did not have the chance to eat or visit the lounge. The early check in fee was a nice option.

Partner

10/10

Exceptional

06 Jul 2026

jena

Great location. Hotel is quiet and beautiful. Staff is extremely helpful. Throughly enjoying stay at hotel. Restaurant food is creative and very delicious. Highly recommend.

Partner

10/10

Exceptional

06 Jul 2026

Joe

Clean room. The staff was very helpful.

Partner

6/10

Pleasant

06 Jul 2026

Simon

An overall pleasant stay, but marred at the last moment by the rudeness of one of the front desk staff about us leaving an item in our room after check out. \"I'm doing what I can. I'm not the one who left a jacket in their room\" - not the type of professional response I expect from front-of-house staff at a >$300 per night hotel.

Partner

10/10

Exceptional

05 Jul 2026

Tanara

I appreciated valet for safe parking. There was no breakfast for purchase but there were places nearby outside the area. The place was perfect for the location that I needed.

Self

10/10

Exceptional

05 Jul 2026

Katie

Very pretty hotel, bed was extremely comfortable!!

Partner

4/10

Poor

04 Jul 2026

Karla

Not the best place to stay

Friends

10/10

Exceptional

03 Jul 2026

Allison

Great location and convenience in the Loop. Building is charming and clean.

Self

10/10

Exceptional

03 Jul 2026

Keziah

Clean room, helpful staff, ideal location

Self

10/10

Exceptional

03 Jul 2026

Fred

Location was perfect for enjoying downtown…walked to many of our destinations. Staff was friendly and helpful. Rooms were clean and the restaurant/lounge was delicious and the service was excellent. Would definitely stay there again.

Partner

10/10

Exceptional

03 Jul 2026

Ronald

A little smaller room than expected but great location!

Partner

10/10

Exceptional

02 Jul 2026

Roman

Everything about this hotel was amazing. The best place to stay!

Partner

10/10

Exceptional

01 Jul 2026

Adria

Amazing hotel. Great location would stay again.

8/10

Excellent

01 Jul 2026

Melissa

My only suggestion is to upgrade the tv to a smart tv so it is capable of streaming. Basic cable with no channel guide and constant commercials was annoying.

Family_with_children

8/10

Excellent

30 Jun 2026

Emily

Charming hotel in the theatre district. Bed was comfortable and clean. Great location and easy access to local attractions and transportation.

Partner

8/10

Excellent

30 Jun 2026

Mary Beth

This was a lovely little boutique hotel, very well located near the Chicago Loop. Close to amenities, walking distance to public transportation. This is an old hotel, so the room size is similar to what you would find in a European hotel room, rather small, but very serviceable. We had a lovely stay and would definitely return.

Family

10/10

Exceptional

30 Jun 2026

Robert

Very cool hotel in the loop of Chicago. Within walking distance to the CTA subway, restaurants, and shopping on Michigan Ave. Room and bathroom was very small but we only needed it for sleep as there was a ton to do around there.

4/10

Poor

30 Jun 2026

William

Small room, no space for even luggage. Had to listen to neighbors talk and snore.
Bed was comfortable but had to go into the hall to change your mind, the room was that small.
The added 32 dollars a day added to the bill was not appreciated. For access fee.
The location was good.
Wont be back

Partner

8/10

Excellent

30 Jun 2026

Anca

Great location but older hotel. There was a stain in the shower and on the bathroom wallpaper. There was also chipped paint on the doors. Someone had also left their eyelashes taped to a table near the elevator. These are all minor things but important for me especially after spending a few nights at the Ritz where everything was perfection.

Self

10/10

Exceptional

30 Jun 2026

Fabiola

Check in was a breeze

10/10

Exceptional

29 Jun 2026

Stacey

Everything great!

Family

10/10

Exceptional

29 Jun 2026

Gregory

Great location, great lobby, and nice rooms for a reasonable price

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Alex

Surprisingly quiet king suite with the L being less than 5 stories below my room. The staff was amazingly helpful and kind, especially the housekeeping staff whenever I was waiting for the elevator. They had such great energy and were just great people to chat with while waiting. The only issue was one of the 3 elevators being down for the majority of the stay and requiring me and 5+ fellow travelers to wait for 7 different cars before we were able to get down to the lobby to checkout. A slight inconvenience overall, just sucked that the elevator areas are extremely warm while waiting.

Self

10/10

Exceptional

29 Jun 2026

lamika

The hotel was lovely. I loved the hot shower with high pressure. I loved how close we were to river walk and restaurants. I can with my teens and they enjoyed taking water taxi to Chinatown. Staff was helpful. Hotel food was delicious. I loved the tea time in the afternoon with blueberry scones. Thanks again

10/10

Exceptional

29 Jun 2026

Britell

Great room. Got in pretty late and slept much but did enjoy the tub in the room.

Partner

10/10

Exceptional

29 Jun 2026

carolina

Very beautiful

Partner

6/10

Pleasant

28 Jun 2026

Selena

Overall location was great but you could hear everything going on in all rooms around you. Couldn’t get any sleep.

Partner

10/10

Exceptional

28 Jun 2026

Jonathan

Staff were friendly. Room was clean and perfect for one

Self

10/10

Exceptional

28 Jun 2026

Nancy

Service was fantastic. They were visible and friendly.

10/10

Exceptional

28 Jun 2026

Ricardo Jimenez

Amazing stay! Beautiful detail for our 20th anniversary celebration!

Family

10/10

Exceptional

27 Jun 2026

Jennifer

Great location

Partner

8/10

Excellent

27 Jun 2026

Rebecca

A gem of a hotel in the loop. Easy walk to State Street shopping. Quiet without street noise. Room is on the smaller side, but it is a charming, historic hotel. My room did not get serviced was my only complaint.

Self

10/10

Exceptional

27 Jun 2026

Jim

Wonderful location south of the Chicago river in the Theater District. Great walkabouts, close to everything. A real treat.

Self

10/10

Exceptional

27 Jun 2026

Mia

clean room

Partner

6/10

Pleasant

27 Jun 2026

Anna

Hotel interior and rooms are tired and worn. Rooms were quiet.

Self

10/10

Exceptional

26 Jun 2026

Naomi Bullock

Very clean rooms! Very friendly staff! Breakfast and bar areas are wonderful!

Partner

10/10

Exceptional

26 Jun 2026

Mary

Great environment and hospitality. I love everything about hotel.

Partner

10/10

Exceptional

26 Jun 2026

Dino

From check-in to check out, a great experience. Totally would go back

Family

8/10

Excellent

26 Jun 2026

Deborah

Great location and stylish Art Deco design.

Friends

10/10

Exceptional

25 Jun 2026

Shena

The staff was the most accommodating staff I have ever experienced. We had a small U-Haul trailer that we couldn’t find a close by parking lot for and they graciously kept it out front in valet spot overnight. Truly a lifesaver! Front desk offered a slightly larger room to accommodate a rollaway. Raphael at the bar was top notch. Exhausting weekend moving son into apartment and he would just bring over our drinks upon our arrival each night. How he remembered what we drank is beyond my comprehension. Double stack burger was 10/10! Can’t wait to come back!!!

Partner

10/10

Exceptional

24 Jun 2026

Richard

This is a great hotel in the theater district. We will always give it first choice when visiting Chicago.

Partner

8/10

Excellent

24 Jun 2026

Arlene

The hotel was great. The coffee at the Coffee station was good.

Unfortunately we had a food credit for $40 and a text advising us the restaurant was open daily for breakfast. When we went down on our last day Monday we were told the restaurant will not open until 4pm.

Had we known earlier we would have used that food credit on Another day.

Partner