The Allegro Royal Sonesta Hotel

United States , Chicago - IL
CHICAGO, 171 W Randolph St
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100 reviews shown

8/10

Excellent

16 Jun 2026

Xiaoyu

The reception staff is very kind and helpful.

Family

10/10

Exceptional

16 Jun 2026

Cheryl

We have stayed there often. It’s a good experience. It’s close to the shows we like to see.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Todd

A very nice hotel, with helpful staff. The bar was a good place to relax in the evening. The location was good for getting around downtown Chicago.

Self

8/10

Excellent

15 Jun 2026

Adam

Stay was good, clean and convenient to almost everything downtown. Building is older but very charming.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Renee

Beautiful hotel! Great location! Professional and friendly staff from the door person to housekeeping. Great restaurant and great service. Food very good. Liked the perks. Would love to stay again when I come back.

Self

10/10

Exceptional

15 Jun 2026

Kristian

The entire hotel is beautiful! I loved the aesthetic, the amenities, and the AC actually works in the rooms. I’d definitely come back and stay again. Only downfall was one elevator was under repair, limiting utility. But still amazing.

Family_with_children

8/10

Excellent

15 Jun 2026

Anastasia

This is a very chic art deco hotel in a very pleasant part of downtown Chicago. Easy to get around and centrally located. The decor is classic and sexy, and the aroma of the hotel is pleasant and upscale. The sheets/comforter situation was plush and luxurious. Loved those linens - if they weren't $1k on the Sonesta website, I'd probably have purchased a set. The staff is arguably the best part of this hotel. From check-in to bellmen to servers at the restaurant, everyone is extremely personable and accommodating which was exceedingly appreciated.

What needs improvement - the rooms. I am a big fan of pretty design/decor but not at the expense of functionality. The rooms are already quite small (think one step up from Club Quarters-small) so the design choices make little to no sense to me. Why are the bathroom doors 3+ inches thick with even thicker doorframes and pull out/butterfly? These should've been pocket doors. The fact that they take up space means that moving around the bed and the front door is more difficult than it needs to be. The countertop in the bathroom is already a thin slice of marble - why make it smaller with a giant but unreasonably shallow sink?? Impractical. And I had hardly anywhere to put my own toiletries (they ended up on the desk outside instead). The maintenance of the rooms; black is a very cute paint color for this aesthetic but it must be maintained. There were far too many chips and nicks and white notches all over so that made it feel old.

Business Self

8/10

Excellent

15 Jun 2026

Roberta

I loved the decor - Art Deco. The property was clean and easily accessible. The staff were always kind, cheerful and helpful.
My only complaint is that It was hard to see to put on make-up. A small lighted mirror or better lighting in the bathroom is highly recommended.

Self

10/10

Exceptional

14 Jun 2026

Loralie

Very polite staff. Very very clean all the way around.

Family_with_children

8/10

Excellent

14 Jun 2026

Eric

I stayed here overnight with my spouse overnight. The location is nice, especially if you’re seeing a show. The room we stayed in was small for the price, especially the bathroom, but we enjoyed our time all the same.

Partner

10/10

Exceptional

14 Jun 2026

Nishant

Great location and nice rooms.

6/10

Pleasant

14 Jun 2026

Jacqueline

Stay was good. Beds were comfy. Rooms are a little outdated but wasn’t in the room that much anyways. Room was right next to the storage room so it was pretty noisy in the morning. But stay was good

Self

10/10

Exceptional

14 Jun 2026

Shelly

Amazing location and amazing staff! They even allowed us to check in early since room was available. Very high scale and felt like 5 star!!

Partner

10/10

Exceptional

14 Jun 2026

Alyssa

We have been to Chicago many times and have not done the downtown Chicago experience for a long time. We brought our dog and was very accommodating for us. Heads up there is not a lot of places to take them around the hotel though so your dog needs to be used to that. The staff was very friendly and the rooms were spacious for downtown Chicago standards. We did do a standard premier room. Great location to get to a lot of the tourist spots.

Partner

10/10

Exceptional

14 Jun 2026

Shea

Decent location for walking, room was very clean, enjoyed the lounge.

Partner

8/10

Excellent

14 Jun 2026

Emily

This hotel is amazing if you don’t need a ton of space in your hotel room. It was quite small and we had trouble getting ready with only two of us in the room and kept bumping into each other

Partner

6/10

Pleasant

12 Jun 2026

Tom

Saturday, 1300, world cup qualifier, U.S. vs Germany, soldier field, perfect soccer day, but alas no tickets, so the perfect option is to watch from the hotel bar. But wait, bar isn't open until 4. You've got to be kidding!

cant get to the breakfast areal without climbing some stairs.......not friendly for a guy with a cane.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Joyce

Hotel was very well maintained. The staff was really friendly and welcoming.

Partner

10/10

Exceptional

11 Jun 2026

Christopher

Had a great stay would definitely recommend.

2/10

Poor

11 Jun 2026

Sharareh

Won’t stay there

10/10

Exceptional

10 Jun 2026

Taibatha

One of my favorite places to stay

Self

10/10

Exceptional

09 Jun 2026

Erin

Very happy with our stay.

Partner

8/10

Excellent

08 Jun 2026

Scott

Room was dusty and not cleaned well. Water pressure was eh but hotel was ok and location was great. Probably would stay somewhere else if I came back but it was fine

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Kevin

This property was amazing! In a great location, beautiful old Chicago hotel the staff was incredible and the entire state was very comfortable! The only issue I have is the destination charge which probably many hotels charge but it’s just to me a hidden cost in a way to pad the charges. When we ask what the destination charge covered, it does cover several things but nothing that was actually useful to us.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Rachel

Had an amazing stay and absolutely loved our room and the staff- wonderful!

Partner

10/10

Exceptional

06 Jun 2026

Adam

Great hotel, right in the midst of it all. Super clean & great staff.

Family_with_children

10/10

Exceptional

05 Jun 2026

Amy

Clean, well appointed room. We’re able to upgrade to a suite for a little more. Nice stay!

10/10

Exceptional

04 Jun 2026

Laura

Clean room, lovely decorated

Friends

10/10

Exceptional

04 Jun 2026

Edgardo

Overall the experience and location of the hotel was great. The hotel lobby restaurant and bar were great but The rooms need some upgrading and updating But overall very happy. The service was great all around especially especially at the bar with Mr. Rafael and Mrs. Lucy they both were great from the beginning very helpful in the sense of what places to go too very Kind and very professional. They were great to talk too and made me and wife feel very welcome. The will remember us they meet my oldest daughter Italia who was visiting her boyfriend who just finished naval school. Will definitely go back and stay at the Hotel. I will recommend it to my colleagues and family members . Thank you for everything. Dr. Eddie Suarez DC

Family_with_children

10/10

Exceptional

04 Jun 2026

Megan

Great location for the theater district!

Friends

10/10

Exceptional

04 Jun 2026

James Lee

I enjoy the feel and decor

10/10

Exceptional

01 Jun 2026

Jose

This hotel was very welcoming and helpful at anything we needed or had questions too! Although our room was small and could have used minor touch up paint here and there. The location is perfect and everything was well kept up. We are also were welcome with a nice bottle of wine. Early Friday morning there was some mild banging, not sure what it was. All in all, would definitely consider staying again.

Partner

8/10

Excellent

01 Jun 2026

Ellen

The room was a bit small, but fine. The location was perfect for touring the Art Institute and seeing some show.

8/10

Excellent

01 Jun 2026

Alexandria

The room was on the smaller side, but it was comfortable. No coffee inside of the room so you had to go down into the lobby for complimentary coffee in the mornings. Gym was small but had everything you need to get a workout in. Overall, i would stay again for a weekend.

Self

10/10

Exceptional

01 Jun 2026

Tiffany

LOVED our dinner, Le Hot Dog was to die for!

Family_with_children

6/10

Pleasant

31 May 2026

Dana

Didn’t like the fact that we were placed in an ADA room. Not what I was expecting nor what I paid for. No coffee maker in the room. Really won’t consider staying there in the future.

Family

10/10

Exceptional

31 May 2026

Janelle

Loved the staff and the hotel. Only thing is that hotel restaurant is not open Saturday and Sunday during normal hours.

Family_with_children

10/10

Exceptional

30 May 2026

Kimberly

Very nice hotel!!!!! Beautiful well maintained and charming! Rooms tiny though.

Partner

10/10

Exceptional

30 May 2026

Michael

Beautiful hotel in a great location.

Partner

10/10

Exceptional

29 May 2026

Cecilia

There was not one thing I found to fault at this classic Chicago hotel. The staff were TOP NOTCH (hotel, valet, restaurant) (with a special shout out to Tommy Van). The room was clean and VERY comfortable. I enjoyed every minute of my stay here and hope to be back soon. I would live here if I could!

Friends

8/10

Excellent

28 May 2026

Jackson

Staff was very friendly and accommodating, everything was taken care of right away with no questions asked! The building was a bit older than we realized, but was still well maintained with wonderful amenities and accommodations, and it’s also in a great location in the city!

Partner

10/10

Exceptional

26 May 2026

Austin

The rooms are quite tight and tiny. Other than that, it was a great stay! But seriously — very small rooms

Pet

10/10

Exceptional

26 May 2026

Sharon

I was very late arriving because my train was 8 hours late, and the staff couldn't have been more helpful! The room was very clean and comfortable and all of that was really appreciated. I would definitely recommend this hotel to anyone staying in Chicago.

Self

10/10

Exceptional

26 May 2026

Jacob

This was a great hotel for our recent trip to Chicago. We had two different reservations back to back because we combined a work trip and family vacation. The front desk staff did a great job explaining the process of managing two different reservations and room types for our stay when we checked in. They also provided a welcome bag of toys for our daughter as soon as we arrived. The staff was incredibly helpful during our stay. From the front desk providing dining recommendations to allowing us to take a couple plates from the bar to our room when we grabbed quick food to-go to storing our bags after we checked out and remembering exactly which ones were ours on the last day of our trip, everyone was incredibly helpful, friendly, and kind. I cannot say how much I appreciated each and every one of them while traveling with a young child. The rooms were very clean and the coffee and tea in the cafe each morning helped us start each day off right. The hotel is conveniently located near CTA bus and train stops as well as some of the best spots to eat, drink, and have fun in Chicago. It was a great home base for our time visiting the city. I highly recommend the Allegro Royal Sonesta Chicago Loop.

Family_with_children

10/10

Exceptional

26 May 2026

Jennifer

The showers had great pressure when I wasnt expecting it. The room was adorably decorated and the hotel itself was very clean and extremely well kept. Beautiful everywhere we went. Staff was so kind and helpful.

Partner

8/10

Excellent

25 May 2026

Rebecca

The majority of staff were very friendly and we appreciated the attention to detail. They do need to update a few things, including the pool cues, which there were only two and one was broken. Otherwise ,we had a great stay!

Partner

8/10

Excellent

25 May 2026

Jennifer

Clean room. Good free coffee. Helpful staff

Family

6/10

Pleasant

25 May 2026

Dong Kun

직원들은 매우 친절했습니다. 다만 4성 호텔이라기엔 시설이 좁고 낙후되었으며 도시소음도 적지 않았습니다.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Erin

Clean room. Credit towards breakfast. Conveniently located near all of the theaters for those seeing a show and near Millennium Park.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

William

The Hotel is well located in downtown Chicago. We walked everywhere. The restaurant was closed for breakfast on weekends. There are many places close by to accommodate. The property is beautiful Art Deco architecture. The hallways and carpeting are tired, however, the property is clean and the staff are excellent. We would stay again when we are back in Chicago.

6/10

Pleasant

24 May 2026

Hayley Sue

Rainy Memorial Day Weekend. I didn't realize my room was not in the main building with the front desk. For $400/night - I expected a bit better.

Before I go into the cons. The room has comfy beds, nice linens, has a plug in cooktop and cookware, nice perk! Great fridge and microwave, and a keurig (though the cheap k-cups made terrible coffee and the coffeemate single cups curdled in if,

No remote control in the room - had to go to the desk at 10pm once we settled for the evening. Also, no way to watch TV unless you have a streaming service (had to rely on Netflix)

Ran out of toilet paper by the first day of a 3 day stay, no back up roll in the room, again we had to go to the front desk late in the evening - in the pouring rain

Requested extra towels, trash removal and room cleaning via the prompts offered on the TV menu and wasn't fulfilled. This was terribly inconvenient when returning at 10pm after the 3 of us were at a water park in AC all day. Called the front desk and the person who handled the call sent someone right up with towels and took away the garbage. Would have been nice to have had the sand in the room swept and the beds made - oh well.

Kitchenette had dishes that were dirty / licked clean by previous occupants, dirty ones tucked under the clean dishes - some were clean (we hope). No dish soap or sponge to clean the dishes.

They should have prepped for a 3 humans to spend 3 nights and make sure the dishes were clean.

10/10

Exceptional

24 May 2026

Nihal

Super helpful staff, and very accommodating. Great for its location, convenience, and flexibility,

Partner

6/10

Pleasant

24 May 2026

Karla

The hotel shows signs of neglect; threadbare carpets in the stairs and in the lobby. Minor painting and cosmetic repairs would go a long way. Our towel hook, for example, was falling out of the wall. Dark brown paint with white beneath shows mars and scratches very easily.
Check in staff was disinterested, sighing and obviously put out by having to do his job. Quite a contrast to the two gentlemen who greeted us as we got off of the elevator to arrive; so bubbly and inviting.

Partner

8/10

Excellent

24 May 2026

Randy

Room were clean and well mainained, but lacked comfortable seating.

Partner

8/10

Excellent

24 May 2026

Angela

All good things except no breakfast on the weekends

Partner

10/10

Exceptional

23 May 2026

Jennifer

Conveniently located in the Theater District - the staff was so friendly & the rooms were top notch… will definitely stay here again

Family_with_children

10/10

Exceptional

23 May 2026

William

It was an excellent property with a helpful and friendly staff...we'll stay there again.

It was odd that the restaurant was closed after lunch on Friday until Sunday night.

Partner

8/10

Excellent

19 May 2026

Vanessa

Really nice hotel. Ok for solo traveling and if not spending a ton of time in the room. Do not recommend more than 1 person in the room. It is very small and the bathroom is even smaller.

Self

10/10

Exceptional

19 May 2026

Nathaniel

Clean room, nice staff

Partner

10/10

Exceptional

18 May 2026

Raul

Great location in the city close to public transportation, restaurants, theater, shopping and more.

Partner

6/10

Pleasant

18 May 2026

Deena

No coffee in the room, the website does not tell you the restaurant is not open on the weekend and the bedding was old and gray looking. Did not appear clean because of the very dingy color for what should have been a white blanket

Partner

10/10

Exceptional

18 May 2026

Susan

Perfect location in the theatre district. I chose to self park and that system worked well with a validation QR code from the hotel. Rooms are small but quiet and comfortable. Staff is extremely friendly.

Self

4/10

Poor

18 May 2026

Michael

No real food or beverage service, below par

Self

10/10

Exceptional

17 May 2026

YEVGENIY

Hotel 8s great, clean room. Friendly professional service.

8/10

Excellent

16 May 2026

Allison

Lobby bar double charged for items for daily credits.

The wine basket left for my birthday was beautiful.

Friends

4/10

Poor

16 May 2026

Marcus

The room was a lot smaller then expected and not clean. There was hairs all over. Being a bald man, that is a little problematic. Probably would never go back

10/10

Exceptional

16 May 2026

Robert

Hey, the Updated? historic hotel with nice finishes. Amenities were OK. I can elevators slightly slow, but understandable, need to approve that gym the size of the hotel..

10/10

Exceptional

16 May 2026

Stuart

Lovely clean room. Friendly staff. Great location. Carpark opposite for a fee.

Partner

4/10

Poor

16 May 2026

Christopher

Parking and valet were great. Customer service at the front desk was unacceptable. We had an issue with a service we paid for and the gentleman at the front desk was unapologetic, rude, made it to be our fault (even though it was on them) and didn’t once try to offer apologies, kindness, or solutions. We won’t be returning.

Partner

10/10

Exceptional

14 May 2026

John

Lovely hotel with good staff and lovely art deco ambience

Partner

6/10

Pleasant

13 May 2026

Lailee

Hotel needs to be remodeled, very gloomy

10/10

Exceptional

13 May 2026

Bonnie

Excellent staff. Great location and hotel. We enjoyed the free morning coffee and afternoon tea.

10/10

Exceptional

13 May 2026

Jack

Easy stay, great staff

8/10

Excellent

12 May 2026

Miami

Everything was very nice except the surprise additional charge $32 destination fee daily. I don’t know what that is still.

Friends_and_family Family

4/10

Poor

12 May 2026

Afshin

Our Bathroom had mold in two spots.

Partner

10/10

Exceptional

12 May 2026

James

Super comfy and nice, clean. friendly staff. very ''royal'' - good location too. would stay again.

Self

10/10

Exceptional

12 May 2026

Tiffini

Nice stay for my 24 hour trip

Self

10/10

Exceptional

11 May 2026

Kelsi

N/a

Partner

10/10

Exceptional

11 May 2026

Maureen

Everyone from the valet from my car to the front desk to the Restaurant check in check out everything was perfect perfect perfect. And there is a Starbucks shop right next-door so order your drink before you go downstairs and then you’ll won’t waste any time picking it up and heading out.

Self

10/10

Exceptional

10 May 2026

Gina

Great place with excellent location. Clean, felt luxe, and the bottle of wine was a nice touch.

Family

10/10

Exceptional

09 May 2026

Alex

Everything was good :)

Self

10/10

Exceptional

08 May 2026

Chris

Good

10/10

Exceptional

06 May 2026

Erica

The suite had a 2 person tub with jets & was magnificent. Black out curtains, beautiful view with multiple windows/angles, comfortable bedding, the bathroom separated the livingroom from the bedroom. Every staff member was AMAZING & I greatly appreciated their diverse, beautiful, helpful personalities. They rent out umbrellas, location was perfect for us because we found everything we wanted out of this trip within a 20 min walk or an easy to navigate train ride. I highly suggest checking out nearby places like Macy's & City Hall, The Riverwalk, The Bean. Ramen-San was the best ramen I've ever had & the window seating is great for people watching. 10/10 would visit again

Partner

10/10

Exceptional

06 May 2026

Marie

Parking very expensive if you don’t need on and out options

8/10

Excellent

05 May 2026

Center, easy to access to every interesting places. Will come stay in this hotel again when next time visiting Chicago.

Family

8/10

Excellent

05 May 2026

Robert

The biggest issue is that when you order a Lyft or Uber to the hotel both services automatically default to the other Sonestra location.

Partner

8/10

Excellent

03 May 2026

Raqresha

N/A

Partner

6/10

Pleasant

03 May 2026

Leonard

Rooms are very small. Windows do not open. It felt crowded on the room with 2 people.

10/10

Exceptional

02 May 2026

Tiffany

Everything was great! The breakfast was hands down the best I’ve had and such a cozy experience but it’s only available on weekdays. The only con was that you have to venture out quite a bit to find breakfast on the weekends and everywhere has an +1 hour wait. I will 100% be booking again but it would have to be during the week so I could have that breakfast again.

Friends

8/10

Excellent

02 May 2026

Kathleen

The art deco style was great and everything went pretty smoothly. Altogether a generally positive experience. The lobby is one level up from the ground floor, which was confusing at first since there was no sign to indicate that. The front desk staff was very curt at check in, like he’d had a bad day, but was not directly rude. It put a bit of a damper on the excitement of traveling.

The room is quite small, though nicely furnished. It was fine for me traveling by myself, but my cousin and her husband found the room very small and had difficulty getting ready for a wedding in such tight quarters.

A tip for those who wants scones during their free tea & scone service in the afternoon: go early if you want a scone. They won’t replenish them once they are gone, and the staffer said they go quickly.

Self

10/10

Exceptional

01 May 2026

David

helpful friendly staff. convenient location

Self

10/10

Exceptional

01 May 2026

Michael

Was disappointed when I asked to check out at 12:00p in order to take a business meeting in my room. The front desk manager said he will not allow me to stay in the room until 12p. I was highly disappointed and felt that the staff did not make my needs important as your guest. The front desk manager kept over talking me on the phone when I was requesting a late check out, that registered to me as very rude and disrespectful. I recommend to retrain your staff to become more ‘hospitable’ since this is the hospitality industry. Based on this experience, I will not be returning to the Allegra in the future.

10/10

Exceptional

01 May 2026

Lee Ann

Staff were very accommodating.
Suite was spacious.

Partner

10/10

Exceptional

29 Apr 2026

Sarah

Great location in the heart of Chicago's theater district! The hotel is also walking distance from other popular tourist sites (Millennium Park, Willis Tower, etc.). I would definitely stay here again!

Partner

8/10

Excellent

28 Apr 2026

Daniel

Room and bathroom quite small. Bathroom sink tap very difficult to navigate. Window very dirty. Everything else fine, very nice bed. Staff polite and helpful.

Partner

10/10

Exceptional

28 Apr 2026

Giovanni

The room was clean, bed was good and the only \"issue\" was the size of the bathroom. For long stays might be something that I would not like but the stay was only 3 nights so I would say it was perfect. Gym could use some update as well, but same logic, for shorter stays the property is amazing. Great location, near everything.

Business

8/10

Excellent

27 Apr 2026

Cameron

Great stay, would be nice to have traditional room service. Will stay again.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Crystal

I stayed There for a little stay cation and enjoyed every moment of it

Partner

10/10

Exceptional

27 Apr 2026

Moriah

My arrival was pleasant. Hetal was welcoming and made me feel at home. I love the classic look of the decor. I like that this hotel was in walking distance to everything as well!

Self

8/10

Excellent

27 Apr 2026

Muhammad

Stayed at Hotel Allegro and overall it was a solid choice. The location in the Loop is convenient — easy walk to theaters, restaurants, and the L. Room was clean and comfortable, staff was friendly and check-in went smoothly. Nothing really wowed me though the decor is fun but the room itself was pretty standard, and there weren’t any standout touches that would make me rave about it. Would stay again if the price was right, but it’s more “reliable” than memorable.

Partner