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The Golden Arm
Chicago - IL · United States
West Division Street, 1743-45View location
8.2/10Excellent710 Reviews
Cleanliness8.8/10 8.8
Service8.0/10 8.0
Comfort8.6/10 8.6
Condition8.2/10 8.2
Location8.2/10 8.2
Neighborhood9.0/10 9.0
Amenities7.8/10 7.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Golden Arm
Designed for travelers who'd rather spend the evening exploring Chicago than watching hotel cable. No TVs, no phones, no front-desk line to wait in. A shared kitchen for a morning coffee. A garden for a quiet hour. That's it — and that's the point.
We are located in a beautiful, culturally rich community in a historic 4 flat with stairs and no elevators. If you love the Marriott, you’re going to hate us. If you gravitate to unique, style, personality and being in the center of it all, you are our people.
The Golden Arm is within close proximity to all that Chicago has to offer. Accessible via car, train, bus or chopper (just kidding). Life is short. Love. Life. Leave. And come back and see us again
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With a stay at The Golden Arm, you'll be centrally located in Chicago, within a 5-minute drive of United Center and Chicago Riverwalk. This boutique hotel is 2.7 mi (4.3 km) from Michigan Avenue and 3.3 mi (5.3 km) from Millennium Park.
Make yourself at home in one of the 8 air-conditioned guestrooms. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Guests will find features like complimentary internet access.
Popular amenities
Free WiFi
Concierge
Entertainment
Non-smoking
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
No front desk
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
You need to know
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Early check-in fee: USD 30 (subject to availability)
- Late check-out fee: USD 30 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Milwaukee Avenue
0.4 km / 0.2 mi
The Salt Shed
1.3 km / 0.8 mi
Humboldt Park
2.1 km / 1.3 mi
United Center
2.7 km / 1.7 mi
DePaul University-Lincoln Park
3.3 km / 2.1 mi
Rush University Medical Center
3.4 km / 2.1 mi
Merchandise Mart
3.5 km / 2.2 mi
Chicago Riverwalk
3.8 km / 2.3 mi
State Street
3.8 km / 2.4 mi
Second City
3.8 km / 2.4 mi
University of Illinois Chicago
4 km / 2.5 mi
Holy Name Cathedral
4 km / 2.5 mi
Credit Union 1 Arena
4 km / 2.5 mi
Civic Opera House
4.1 km / 2.5 mi
Chicago History Museum
4.1 km / 2.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 8
- hotel
- Key Collection
- Check-in hour
- Check-out hour
- Wi-fi
- Garden
- Concierge
- Library
- Spa treatments
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Golden Arm
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE CITY VIEW KING BEDDOUBLE • DELUXE CITY VIEW KING BEDDBL.CV-DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Golden Arm
DOUBLE DELUXE CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Golden Arm
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Golden Arm
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Golden Arm
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about The Golden Arm
100
reviews shown
Lilliana
Overall I would give this place a 2.5/5. I stayed in Room 3C.
The good:
- inside the bedroom the paintings on the wall, the rugs, and soap washer decor was beautiful, I loved the color choices of the room as well.
- the window outlook was on a brick wall but you still get decent sunlight and watching rainy days is very relaxing and satisfying
- if you ever want fresh air the window was easy to open
- the bed was very soft and comfy
- room was spacious!
The poor/okay:
- no site table with a lamp was odd, the over head lights were too far and too much sometimes
- decor wise, the random brown pipes hanging on the wall reminded me of septic tanks. The fake plants that were sitting on the desk were dusty and also displeasing. It makes me feel like if these cannot be dusted/cleaned, then what else is being missed or skipped?
- the bathroom was the worst experience out of this room:
-> the door was incredible hard to open and close for the bathroom, it was so loud and appeared like the paint just kept making it stick together
-> there is no place to hang a hand towel for washing your hands, you can hang it on a mirror that is where the hand towel should be hanging
-> the toilet seat was too small for the toilet
-> the shower door was not attached and easily felt like it could be broken when sliding
-> the shower water CONSTANTLY shifts hot to cold every 10s. Awful.
-> stayed for 2 nights, showered the first night, left the fan on the whole time, shower never dried, bad air flow
The good:
- inside the bedroom the paintings on the wall, the rugs, and soap washer decor was beautiful, I loved the color choices of the room as well.
- the window outlook was on a brick wall but you still get decent sunlight and watching rainy days is very relaxing and satisfying
- if you ever want fresh air the window was easy to open
- the bed was very soft and comfy
- room was spacious!
The poor/okay:
- no site table with a lamp was odd, the over head lights were too far and too much sometimes
- decor wise, the random brown pipes hanging on the wall reminded me of septic tanks. The fake plants that were sitting on the desk were dusty and also displeasing. It makes me feel like if these cannot be dusted/cleaned, then what else is being missed or skipped?
- the bathroom was the worst experience out of this room:
-> the door was incredible hard to open and close for the bathroom, it was so loud and appeared like the paint just kept making it stick together
-> there is no place to hang a hand towel for washing your hands, you can hang it on a mirror that is where the hand towel should be hanging
-> the toilet seat was too small for the toilet
-> the shower door was not attached and easily felt like it could be broken when sliding
-> the shower water CONSTANTLY shifts hot to cold every 10s. Awful.
-> stayed for 2 nights, showered the first night, left the fan on the whole time, shower never dried, bad air flow
Alexandra
We had a lovely stay at The Golden Arm. The location is ideal, the room was comfortable, clean and had great design personality.
Note that there is no staff on the premises and everything is communicated through text which was tricky at first but quickly it was no problem.
I would definitely stay here again.
Note that there is no staff on the premises and everything is communicated through text which was tricky at first but quickly it was no problem.
I would definitely stay here again.
Brian
Great stay. Hard to beat the location. Decor was cool. Would definitely stay again.
Adam
Great location, nice room. Wish I had known they didn’t offer luggage storage. No fridge in the room.
Tabitha
Great location. Close to a lot of cool things to do.
Elyce
Great location!
Kisella
Me and my girlfriend stayed here for two nights. Overall, I think that we enjoyed our stay, but there were a few things that peeved us. The biggest thing was that though hot water just wouldn’t turn off no matter what we tried. The water was scolding hot so we were unable to use the shower. Also, the customer service was a little poor with no one being on site. Help was hard to come by if they fix the water issue and maybe had a bit more responsiveness I would easily rate them four stars, but until these issues are fixed, we will not be returning.
Leah
Very unique room, high ceilings, random foot massager that was nice.
Deborah
The room was great, just as listed.
Comfortable bed, nice clean bathroom, perfect location, and easy to find.
We would definitely book again.
FYI:
One of the handles on the shower was broken and hanging.
Comfortable bed, nice clean bathroom, perfect location, and easy to find.
We would definitely book again.
FYI:
One of the handles on the shower was broken and hanging.
John
Clean room great location
Miriam
We had a nice, spacious room in a great location of Wicker Park. There were tons of restaurants and shops right outside our door. We had a 3rd floor unit in this walk-up \"hotel.\" My only slightly negative comment is that the mattress was a little soft/sunken in the middle.
Stuart
Great location for access to Wicker Park neighborhood. Minor issues, shower door broken, dirty entry. Be prepared for zero amenities and no closet but everything you need is accessible nearby. Good room and reasonably quiet so if all you need is a place to sleep this is perfect.
Tamara
Just a Chic Clean and quiet room. Super simple directions to enter. No amenities. Street parking , No t.v. , Very near restaurants and bars.
Michael
Great location - simple clean comfortable bed to sleep in.
david
Very spacious room, very clean. Shower head was broken
Zach
Overall unprofessional, and lacking in many things a hotel needs. Nice room but had leaking damage, we were blamed saying the windows were open, then downgraded. Before checking out the new room we were completely locked out of our old room with no assistance for multiple hours. During this time the staff on the text service was highly unprofessional and hard to reach. After the event our stay was fine, and we asked for a late check out for compensation, when the text service again was overall unpleasant and rude.
Jennifer
Room was clean, great view of city street. John was responsive and easy to reach. Easy keypad access through the doors. Would love to stay again!
Michael
Clean room, comfy bed and housekeeping staff was excellent!
Danielle
No place to check in early and drop bags, 4 flights of angled stairs with varying rails, very comfortable bed, ceiling fan, wall electric fireplace, small kitchen on 3rd floor with ice machine. No TV which is great because I only really sleep when im downtown, great city view, expected sirens occasionally. Overall great location, reasonable price, but tough amount of stairs.
James
Room was clean and the location is great. Parking in the side street was easy
Y
Clean comfy room and super fast/easy/smooth keypad check in
Sofia
Normally absolutely love staying here, the location is perfect and I prefer spending money towards small owned businesses but the room this time was not cleaned; lack of hot water, there was an excessive amount of hair in the shower, stains and food crumbs on the carpet. It was far too late for me to go elsewhere, so I asked to get some form of refund back but didn’t hear anything yet.
Janet
We were on the top floor & we are 75 years old! Also no coffee in the room or tv. WiFi was good though.
ronald
Great location, comfortable room with view of downtown Chicago.
Jennifer
Loved staying here, nice clean rooms, perfect little kitchen. I suggest booking a room on the 3rd floor so you don't have to walk anymore of the stairs. Lol!
Entrance and carpet up to rooms could be updated.
Very central to everything, restaurants and bars right outside your door.
I would stay here again and highly recommend
Entrance and carpet up to rooms could be updated.
Very central to everything, restaurants and bars right outside your door.
I would stay here again and highly recommend
Ricardo
Easy access
Aaron
Easy entry. Loved that.
It’s fairly dirty. Carpet on the entry is bad. Mold in the shower.
If you just want a place to sleep, its ok.
It’s fairly dirty. Carpet on the entry is bad. Mold in the shower.
If you just want a place to sleep, its ok.
Melissa
Quiet, comfortable getaway in the city.
Mao Fu
Air conditioner does not work efficiency. In such cold day we have to wear a coat in room a couple of hour to wait worm up little bit, then you have to experience a loud noice from the older conditioner all night.
Basically there is no service in the hotel, the room is clean, but the stair to the room so dirty.
Not worth for you paid such high price to stay there.
Basically there is no service in the hotel, the room is clean, but the stair to the room so dirty.
Not worth for you paid such high price to stay there.
Sean
Great little place, really enjoyed my stay.
Dawn
Room was clean and had a great view.
Wesley
Great location. Would stay again.
Murray
The location and price were great. The room was big for a city hotel and clean. This is a walk-up and the steps are very very steep. The water pressure in the shower was poor and the temperature was scalding hot. There is no staff so we would have had to call or text.
Jennifer
No TV and no parking was a bummer. As long as you have your own laptop w/ Netflix or Amazon Prime & you are Ubering/Lyfting everywhere - it's perfect. The bed was SO COMFORTABLE!
Laxmiprasad
Good
Kristin
Gorgeous room, great location. Older building with charm. Had a lovely stay.
Karla
Disappointed with the condition of the room. The carpet looks and smells dirty, which makes the room smell musty and dusty. The bathroom door in room 3D does not close. The headboard is not properly attached and bounces when one gets on or off the bed. No television which as
I understand is not something rooms have but pictures online show a tv in a room and the room we were in has the tv hook up. The towels were stained, I was told we would be getting a new set asap along with a room refresh. Got the towels 2 hours later, which were also stained and the room refresh didn’t happen. There is no daily housekeeping. The location is great.
I understand is not something rooms have but pictures online show a tv in a room and the room we were in has the tv hook up. The towels were stained, I was told we would be getting a new set asap along with a room refresh. Got the towels 2 hours later, which were also stained and the room refresh didn’t happen. There is no daily housekeeping. The location is great.
Mandi
This made for a very lovely visit to Chicago. Comfortable, quiet room perfectly located to tons of dining options.
Megan
We can’t wait to go back again. Clean, comfortable room in a super fun/clean neighborhood!
Matthew
Great Place!
Great location, effortless check in. Very nice room.
Nate
Great room! Great view of the skyline from my balcony. A little unique but I enjoyed it.
Veia
Overall room was good.
The climb up the stairs with no elevator and heavy luggage was not fun. And I think a tv and a few more guest amenities in the room would improve the accommodations.
Area around the room is very nice. Lots of cute shops and delicious restaurants
The climb up the stairs with no elevator and heavy luggage was not fun. And I think a tv and a few more guest amenities in the room would improve the accommodations.
Area around the room is very nice. Lots of cute shops and delicious restaurants
Jessica
Cute hotel and it’s walking distance to all the vintage clothing stores. :)
douglas
Super easy to find, super easy to check in, great walk to Salt Shed.
JUSTEN
The room was just as advertised,very comfortable abd cozy.
Elle
Our code to our room was deactivated late at night and my guest couldn’t get access to her diabetic meds for 2 hours. It stated there was a 24/7 concierge line, but that line would get sent to voicemail repeatedly. After two hours of this, i finally had to search up “emergency contact” for the then room and found someone’s personal number and count get the code switched. This should have never been a problem. Definitely wouldn’t stay here.
Francis
Location is always worth a price hike.
It was a nice area and the room was beautifully decorated. Much to my disappointment, there wasn’t a TV, coffee, or ice machine. So, it was lacking in a few amenities that would have made the price worth it.
Jennifer
The room is nice and clean. The room didn’t have a tv so that was odd. I like having noise to fall asleep.
Tonya
Great location, tons of restaurants to choose from within walking distance. Room was very clean, would stay again
Katherine
Lovely stay; room was perfect. Spacious, clean, elegant. Beautiful backyard courtyard with a waterfall fountain gave me a secluded space to relax outside in a very busy neighborhood. The neighborhood was awesome too, so much to see, eat and do. I also got the best massage of my life from the ruby room spa.
Jonathan
It was alright.
Samantha
comfortable bed, clean space, nice bathroom; very steep steps to climb to the third floor (be aware if you have heavy luggage); no tv or other amenities in the room (much more like a guest room and less like a hotel). great location, but not much else going for it.
Molly
Nice room in a lively spot. Parking was a little challenging, but we found a spot. It was a great stay!
Greg
Nice room, definitely be prepared for the stairs, two steep flights up to the first floor of rooms.
Somewhat odd shared kitchen setup between the rooms.
The room was spacious and clean, shower water pressure left something to be desired.
Somewhat odd shared kitchen setup between the rooms.
The room was spacious and clean, shower water pressure left something to be desired.
Jamie
This place is very cute. Our room looked right out on Division which I loved. There is no TV or fridge in the room. There is a little community room in the hallway that has a fridge and microwave. The price was very reasonable for the area. It was only about a 15 minute walk to he Salt Shed. There are a ton of good restaurants right outside. I would definitely stay here again.
Joy
It’s a cozy room in the center of a safe area in Chicago. It’s really pretty and a lot to do right when you step out of the building. Highly recommend!!
Nobel
Nice little spot in Wicker Park
Easy hands off checkin and checkout but with staff the is prompt and responsive when needed
Eric
Nice place!
Cute little place in a great location. Entry and exit was a breeze. Very nice room and very very convenient.
Sherry
Fourth Floor Fitness Test
This place was cute, above the city streets on Division. This room was on the fourth floor, so I was not prepared to lug my heavy luggage up the whining staircase, so just be prepared. Broken shower nob, no wifi..but Cute place.
James
Location was great with lots of close restaurants and bars.
The shower had very little water pressure and could turn off the bathroom light. Clean? Yes.
Be prepared for lots of steps as there no elevator to the 3rd floor.
The shower had very little water pressure and could turn off the bathroom light. Clean? Yes.
Be prepared for lots of steps as there no elevator to the 3rd floor.
Kimberly
Great location
Great space in a very convenient location. Lots of restaurants in the area and easily walkable to The Salt Shed. Stairs ARE narrow and steep but didn’t bother us.
Jacob
First time in Chicago what a cool place to stay...thanks Ruby Room
Linda
I enjoyed my stay. The neighborhood was safe. My event was within walking distance. The room was nicely decorated.
Joshua
Nice spacious rooms and I love that I can check in without having to talk to anyone. We only stayed one night but it was a great experience.
michele
No amenities at all. Three flights up !!
Would not go back.
Would not go back.
Michael
I appreciated all the text messages that helped make the check in process easy. It was a different experience not to have on site staff at check in time, but it all worked out fine.
Daanish
Nice low contact space in great lication
Julia
I really enjoyed staying at this property. The room was very lovely and even without a front desk their customer service is very prompt and helpful.
Kathleen
Quaint room located in the Wicker Park. Great way to experience the neighborhood. Walking distance to the Salt Shed which worked great for us. Steep staircase up to room but I felt they were open about this. Perfect for our weekend visit!
Tonda
Great room
The room was beautiful, clean and a good size!! I was on the 4th floor and the stairs were a little steep and narrow.
Shoshanna
Lovely room, very affordable and comfortable
Alexa
Very easy to access and within walking distance of everything we needed for our stay.
Jacqueline
Wicker Park is a good location. Many dining opportunities within walking distance and easily accessed to other areas of downtown vua public transportation or Uber.
Ryan
Amazing and clean room!
ReAnn
The staff was very nice and the area around the property was very fun and lively. The most tedious part of the inn were the stairs so be prepared to be very tired once reaching your floor.
Hannah
No TV
Addison
Loved the room and eventually found the entrance, only complaint would be the water temperature was very inconsistent when it came to the shower. Scorching hot to freezing cold in the span of a minute. Might’ve just came at a bad time. Also there was no to-go cups left when we went to the kitchen to get coffee. Other than that very cute, clean, and safe place to stay. Wasn’t too hard to find parking in the side streets and the safety of my car didn’t feel threatened. Easy walk to nice restaurants and the metro.
Sara
I feel I’d be doing other travelers a disservice by not mentioning the Ruby Room was nothing like the photos. After climbing four very steep floors of stairs with all of our luggage we were met with a room that was lack luster to say the least. The ceiling had exposed wires where the smoke detectors were meant to be, the lock box on the door was broken exposing all of the batteries, the carpets were stained and the wall paint was chipped…. The shower didn’t drain. The desk was dirty and had someone’s smeared makeup on it.. the water pitcher had water in it? Who knows if it was fresh and supposed to be for us or just left over? A gross mystery. The window sills were as if they hadn’t been dusted in months and the room was maybe 50 degrees tops when we got there. I mentioned right away to the manager? that the room was dirty and did not meet our expectations to which they made 0 effort to make things better. Also the only way to contact anyone is via text so if you have any real issues (which we did) beware because you cannot reach anyone to help you. After we left our room and ventured out for lunch and shopping. When we returned to the ruby room we were able to get into the building but our code did not work on the floor we were on. We were stuck in the hallway for 15 minutes calling and texting with no response.. eventually another guest let us in. The managers attempt at customer service was to suggest I wasn’t competent, he wasn’t helpful or considerate. Do not stay here.
Raisa
Communication with John was very simple and straightforward. That was a relief since there really isn't a \"lobby\" or attendant to check you in. The location couldn't have been better and the room was cozy, clean and extremely comfortable. We will be back.
Guy
Very convenient for Wicker Park visit.
Richard
Location and character
Adam
Good location. Lots of dining options
Derek
This was my 4th stay at Ruby room. Clean spacious rooms with a nice bathroom. Great neighborhood. Note that there is no reception desk, and that all of the arrangements including check-in are done by text and email. However it’s very easy as you only need a code for the keypads on the doors and no physical keys. Communication was good and they are responsive to questions by text.
Jesse
Great location, and the space was mostly nice. Offsite staff didn’t get back to me about a few questions. Room had some scuff marks and other little issues.
ROBERT RENI
Necesita opciones para parqueo de vehículos
Shin
Great location and perfect small room exactly what I needed for a last minute booking. Very convenient.
Shawn
Great place
Nice place, room was clean and well decorated, bed was cozy and the bathroom was spacious. There was no tv, but that was kind of nice. Only issue is that there are a lot of steep stairs to get to the top floor.
Shawn
Great value!
Nice place, room was clean and well decorated, bed was cozy and the bathroom was spacious. There was no tv, but that was kind of nice. Only issue is that there are a lot of steep stairs to get to the 4th floor.
Sofia
The remote concierge was communicative throughout our stay, and the room was clean and charming. The room smelled slightly like feet (maybe the carpet?) but otherwise was masked by deodorizers. All in all, felt like a good deal for us.
Daniel
Great value if you plan to walk the city.
Verified traveler
The room had a pleasant smell and atmosphere upon arrival. The water kept alternating from boiling hot to freezing cold multiple times during a shower. There was a strange stain on the carpet next to the bed that looked like old blood or wine. Door was drafty and there was a visible crack between the door and the frame.
Nancy
Nice place and very spacious room
Mike
Overall a very cute room, centrally located. Room could use some TLC, disappointed that there was no TV
Joe
Perfect location. Just an awesome experience! Very different from a typical hotel experience, in a great way!
Abra
Very nice. Safe, great location. Lovely outdoor space. A coffee pot in the room would have been nice.
Nancy
It was close to where my daughter lives. Very nice area.
Cherie
Nice, basic place. It was hot though and we couldn’t figure out if there was air conditioning or how to make it work. Stairs were a little tricky, but we knew that going in so was good!
Melvin
It was perfect, the room was nice it was located close to shopping and restaurants and walkable to the Salt Shed venue.
Nathan
Do it!
Really relaxing eclectic environment and location. Thoroughly enjoyed our stay.
jack
Friendly neighborhood
Location & surroundings
The Golden Arm
West Division Street, 1743-45, Chicago, United States
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The Golden Arm
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