MainStay Suites Northbrook Wheeling

United States , Chicago - IL
Wheeling, 8000 Capitol Drive
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100 reviews shown

2/10

Poor

16 Mar 2026

Jayden

Self

10/10

Exceptional

12 Feb 2026

Robert

Everything was perfect

Leisure

6/10

Pleasant

05 Feb 2026

John

Room was spotless and all was good in that regard. The worry I had was that there were three police cruisers when I checked in. And the hallway clearly smelled of weed.

4/10

Poor

26 Jan 2026

Omar

Place was like a slum. Someone was skating in the hallway back and forth, microwave started smoking and triggered alarms but no one showed up. Alarm was on for 30 minutes and no help showed up. Thank god that wasn’t fire.
Non smoking hotel and yet the smell hits you from halfway through to the room.
Just didn’t want to deal with the cancellation hustle.
One of the staff members was so wonderful. She switched my room to a different one. The cigarette smoke was better in that one but wasn’t gone. She was my hero of the stay there. Sending her a billion star’s rating.

Business_and_leisure Self

2/10

Poor

26 Dec 2025

Jonathan

The room smelled like food that was left out, the first floor smelled of cat pee, we found mysterious red fluids in several places in the room and outside of it. My wife is pregnant and was super sensitive to the smell of the entire hotel. We couldn’t stay more than a night and ended up leaving before fully staying for the time we purchased. The glassware in our kitchenette was broken
When we tried to check out the hotel had some kinda of emergency and we weren’t able to get ahold of the front desk person as they were dealing with 4-5 cops

Partner

10/10

Exceptional

23 Dec 2025

Vitalii

All good

Business_and_leisure Family_with_children

6/10

Pleasant

19 Dec 2025

marissa

Amenities

Partner

10/10

Exceptional

15 Dec 2025

Alyssa Marie

I would say this hotel is amazing from the front staff to the room. The room is super clean. I’m happy with it. Definitely would recommend staying here.

2/10

Poor

24 Nov 2025

Darryl

Roaches. And smelly

Leisure Partner

10/10

Exceptional

10 Nov 2025

jianchao

Good

Business

8/10

Excellent

28 Oct 2025

Nancy

It was nice

Self

8/10

Excellent

28 Oct 2025

Nancy

Yes

Self

2/10

Poor

27 Oct 2025

Reymundo

First, I hate that I even have to do this, but this was flipping ridiculous. This was by far one of the most uncomfortable hotel stays I’ve experienced. I traveled from Colorado to Illinois for work. I would leave early and come back after 6PM. First off upon arrival there were roaches in my room and hair in the tub. Not the tub drain but all over the tub, the room was not clean when I arrived and my entire 2 week stay my bedding was not changed out once, the room itself was only cleaned 2Xs but only after I asked multiple times. the front desk concierge was rude and unfriendly. She smoked pot at work. I could care less about that but there’s a time and a place and work is not it, you wouldn’t drink on the job. I had to constantly ask for towels and was told I could only request towels Mon-Fri, 7-3PM and I had to bring them down to the front desk myself and wait so they could wash them and return the same ones to me stating they didn’t have extra.

6/10

Pleasant

26 Oct 2025

Mary Cydel

Okay for night

Business Self

2/10

Poor

06 Oct 2025

Julia

This is not a 2.5-star hotel. Please stay away! Unsafe with police on premises every day, arresting people who live there full-time. Very sketchy clientele, the receptionist is rude and rarely in the reception area. The hallways are stained and dirty, the place is run-down, and pieces of clothing were lying on the grass and bushes, holes in window screens, dust on door frames..... You name it. The room was so dirty, and the smell in the room was just horrible. It smelled like something died in there. The toilet kept clogging, and the receptionist gave us a broken plunger, told us to fix it since \"we broke it\". My argument that I'm a paying guest did not convince her. She told us they have no maintenance or cleaning staff. We booked this place for 6 nights, but left after 2, no refund. We tried to get a refund for 2 days, our booking agent called the manager multiple times, but she refused and said that we can come talk to her and she'll change our room. She never even knocked on our door to try to resolve this, and every time we looked for her, she was nowhere to be found. There is also no night manager. The receptionist spent her evenings in the parking lot, hanging out with friends. Stay away. Pay a bit more and stay in an actual hotel. After just 2 days in the room, we had to wash all our clothes twice, even though we kept them in a closed suitcase, and they still smelled. Expedia needs to do better in vetting places it advertises on its site. I hold them responsible.

Leisure Family

2/10

Poor

02 Oct 2025

Fernando

They canceled my room! I need a refund. I had to purchase a new room at 2am

Partner

6/10

Pleasant

12 Sep 2025

pranab

Elevator

Elevator has to work if you are giving rooms on 3rd floor

Self

2/10

Poor

09 Sep 2025

Kristina

Non raccomando assolutamente a nessuno di pernottate in questa struttura. Io e mio marito ci siamo fermati per una notte prima di partire in trasferta, quando siamo arrivati, alla reception non c’era nessuno. Abbiamo provato a chiamare a voce qualcuno, senza successo. Abbiamo usato il telefono per chiamare e finalmente dopo 10 minuti e’ arrivata la signora addetta alla reception. Non ci ha salutati, non ci ha dato il benvenuto, nulla!!!!! Con la faccia stufata ci ha chiesto il documento d’identità e successivamente ci ha dato la chiave senza dire dove dobbiamo andare per trovare la nostra stanza. Siamo rimasti scioccati da questo comportamento, perche’ per 100$ sentirsi trattati come dell’immondizia non e’ proprio cio’ che volevamo. Se vi volete rovinare l’umore e’ il posto ideale. Oltre all’indifferenza alla reception, quando siamo entrati nella nostra stanza c’era una puzza incredibile di qualcosa di marcio, il frigorifero faceva un rumore che facevamo fatica dí addormentarsi, l’aria condizionata anche faceva rumore ed era impossibile trovare la temperatura ideale, perche’ o faceva troppo freddo, o troppo caldo. Inoltre, non e’ un posto sicuro o accogliente per le famiglie, oppure per le ragazze che viaggiano da sole.

Business_and_leisure Partner

6/10

Pleasant

31 Aug 2025

Wayne

Negative : Understaffed, elevator broken, dirty and stained hallway and stairwell carpeting, some lighting in rooms non-functional. Cracked mirror in closet ( possible injury hazard ) no breakfast offered Positive : Towels and bedding seemed very clean, bathroom / shower clean. This place needs some real help !!!

Leisure Family

2/10

Poor

23 Aug 2025

Kristen

sheets had blood on them, elevator broken, out of key cards, people smoking in building, flys in room, room smelled like cigarettes

Business Self

4/10

Poor

18 Aug 2025

Maier

The property was run down and the elevator didn't work!

10/10

Exceptional

08 Aug 2025

Bryan

Staff were efficient with check-in and check-out!

Leisure Self

2/10

Poor

08 Aug 2025

Naresh Kumar

My 3 days of reservation was a complete waste. I had my son (5 years old) and my spouse travelling with me. I booked the hotel after checking on expedia website for late checkin. It clearly says checkin end time \"Anytime\" when i called the hotel around 7PM on my checkin date to inform about late checkin i was shocked to know that after 2AM my booking will be cancelled as \"No Show\" and the doors wont be open. Staff was very rude on the call.My flight to ORD was delay so i landed at 2:30AM. I had no other way. Expedia did not help me even after talking to them for almost an hour. I had to search for a day which was available far away. No refund was provided as well. Wrost experience - Never rely on expedia details and will never book mainstay anymore.

Leisure Family

4/10

Poor

07 Aug 2025

Rafael

I did not like that i had heavy luggage and the elevator was out of service and the only way up was the stairs. Carpets where all dirty and with stains and bad smell. Room service only from 7am to 3pm if you need towels or bed sheets they wont give you clean one's. No breakfast included 😢.

Business Self

4/10

Poor

06 Aug 2025

Richard

3rd fl no elevator a.c. not working properly pump in stair way very loud

Friends_and_family Family

4/10

Poor

04 Aug 2025

John

The hallways and stair wells were dirty and always smelled. The garbage cans were always full and the elevator was broken. So I had to walk 3 flights of stairs with bad knees every time. House keeping was only available if you requested it. No breakfast included.

My key card didn’t work twice and one time I went to get it fixed, no one was at the front desk b/c the only person working was cleaning a room. The toilet blocked the first time I used it. The kitchen sink water pressure was nonexistent and the shower water pressure was so low, I’m convinced I can piss harder.

Business_and_leisure Self

10/10

Exceptional

03 Aug 2025

Stephen

Didnt know elevator wasnt working until I checked in.

Leisure Self

6/10

Pleasant

02 Aug 2025

Jean

Essentials were good including ; staff friendliness, spacious layout & cleanliness of room; good shower& clean , comfortable bed. Problem areas: no phone or hair blower in room; or by request; no night light in bathroom; elevator didn’t work. Couldn’t reach hotel desk except during day time business hours.

Leisure Family

2/10

Poor

02 Aug 2025

Zachary

The property was not clean. Carpets all over the building are stained, the room smelled like stale smoke, and the one elevator was not working. The stairwell had old food and ripped carpet and the hallways smelled like smoke, dirty animals, and mildew. The curtains had stains on them, the armchair was ripped, just the overall condition of the property was poor and unkempt.
Had the other hotels in the area not been sold out due to the National Card Show, we would have gone elsewhere. We will never stay here again.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Mila

Comfortable clean room

Partner

4/10

Poor

22 Jul 2025

Chasidy

Place had a smell to it like a stench a lot of cigarette smoke. Very dirty carpets. Toilet did not work at all so I had to use the bathroom elsewhere

Business_and_leisure Family

10/10

Exceptional

22 Jul 2025

Anupam

Everything is at it’s best.. cleanliness’s, staff and helping approach towards customers

Business_and_leisure Family_with_children

4/10

Poor

21 Jul 2025

Verified traveler

Pet friendly. Carpet in hallways severely stained with accompanying odors. Odd noises in the night. ( Banging, shouting, etc)

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Tonia

They have people with apps that can steal funds. They would not allow the theft. The people needing to theft were stolen from by someone else.

4/10

Poor

19 Jul 2025

David

It fairly inexpensive but it’s dirty, the staff is absolutely no help, the maids don’t know how to clean, can not get towels only between certain hours and of course I’m working those hours. I would not recommend.

Business Self

2/10

Poor

18 Jul 2025

Olumide

Internet really mess up, lobby always smelling

4/10

Poor

08 Jul 2025

Kenzie

Dirty and smelled bad

Leisure Self

2/10

Poor

06 Jul 2025

Brandon

Very run down extended stay hotel.

Business

2/10

Poor

06 Jul 2025

Michael

Hotel
Strong foul odor in hallway and room. Bought Lysol to reduce smell
Furniture is gross, stained, sticky, stinks.
AC looks as mold is growing inside.
Dirty walls
Microwave filter was so greased over it couldn't be removed to rinse.
Water pressure on shower was low and the first two nights didn't get hot.
People living at hotel were sketchy.

Leisure Family

6/10

Pleasant

22 Jun 2025

Zach

odd smell throughout property and especially in the room - otherwise mostly fine

Leisure Self

2/10

Poor

22 Jun 2025

john

Everything is dirty. The hallways smell terribly. Could t even sit on the couch it was so disgusting

Partner

8/10

Excellent

20 Jun 2025

Daniel

The property was well maintained, the room was nice. The only drawback was the receptionist. She was busy talking on her earbuds. Didn’t even greet me and didn’t talk to me. Didn’t tell me where the elevator was or if there were any carts to carry our baggage.

Leisure Pet

4/10

Poor

20 Jun 2025

Sydney

This was a last-minute booking for a work trip and never again will I stay here. It is extremely dirty and the though the staff was nice, me and other guests had to wait around for 10 minutes before they let us check in with arms full of luggage. The breakfast that was out in the morning was just coffee, a complete false advertisement. All the carpet was extremely dirty and warm. Random stains on the ceiling, floor, and even the chair in the room had very suspicious stains on it (see picture). I was so disgusted I almost didn’t stay the full night.

Business Self

2/10

Poor

19 Jun 2025

LUIS

Customer service does not exist.

Business_and_leisure Partner

6/10

Pleasant

10 Jun 2025

Jalie

Not good but not bad

Leisure Partner

2/10

Poor

04 Jun 2025

Jurifil

To begin with, there was no one at the front desk. When the front desk staff emerged from the restroom, I greeted her, but she simply glared at me with an angry expression. I repeated my hello, but received the same response. She clearly wasn’t pleased to be at work and was not at all welcoming, particularly the woman with red hair at the front desk. Additionally, the room I stayed in was somewhat unclean; the carpet had a bright pink stain, felt grimy, and the refrigerator was excessively noisy at night, disrupting my sleep. As a result, I lost sleep during my stay.
As I returned at the hotel, the same staff was just hanging out with her friends in the lobby. I said hello and she just ignored me and continue laughing loudly with her friends.

Business Self

2/10

Poor

18 May 2025

Yeng

Rude customer service. No service at all

4/10

Poor

13 May 2025

ana maria

the manager Lake she is not nice, rooms are clean, fire alarm was all day without notice and needed to leave the room for 8 hours had to leave 2 days earlier but the manager was nowhere to be found to get my refund even thru it was during weekdays .

2/10

Poor

13 May 2025

Maria

the hotel is clean for the price paid but the staff are not nice at all. During our stay of 2 weeks you are allowed to request toilet paper only from front desk between 7am and 3 pm…any minutes after you will not get…also we left 2 days earlier and the manager Lake was nowhere to be found to talk with her about refund during week days…

Business_and_leisure Pet

6/10

Pleasant

03 May 2025

Stoyan

Ok for a night but there were several issues

2/10

Poor

28 Apr 2025

Raqueta

This place smelled horrible. The receptionist took a very long servicing me. There was big German Shepard in there, screaming children, the first floor was filthy and very unkempt. I never even went to the room, I immediately asked for a refund

Leisure Self

10/10

Exceptional

04 Apr 2025

David

Great place for one person for leaving, better than apartment👍

Leisure Self

6/10

Pleasant

30 Mar 2025

Jamarii

It doesn't seem like a suite its more of a regular hotel.

4/10

Poor

18 Mar 2025

Terrance A.

For the area that it was in, I expected the hotel to be more updated. I also expected cooking utensils in my room. The carpet needed to be updated.

Leisure Partner

2/10

Poor

23 Feb 2025

Larry

I booked a room for this Sunday when I got there no room
Says room was booked for next month
Not even on a Sunday
When I did my search of hotels I put down this Sunday
Somehow my booking got changed the wrong day on the wrong month

6/10

Pleasant

16 Feb 2025

John

Adequate for a week long stay. Large fridge. Maintenance underwhelming.

6/10

Pleasant

07 Jan 2025

Rene

Good staff decent place amazing counter employees

Business Self

10/10

Exceptional

06 Jan 2025

Karime

it was aiight

Leisure Friends

10/10

Exceptional

31 Dec 2024

Claude

No utensils to cook and mats were flying around

Leisure

10/10

Exceptional

18 Dec 2024

Marina

It's like your own lil studio. Love how you can't great the people next door. Noice is contained within the room

Leisure Pet

10/10

Exceptional

15 Dec 2024

Marina

Love it here. Just a lot of garage information of the hotel but the bank is clean. However dog poop on ever inch of the surrounding grass

Leisure Self

10/10

Exceptional

15 Dec 2024

Marina

Do not accept cash unless you pay for a week ahead

Leisure Pet

10/10

Exceptional

14 Dec 2024

Marina

Good

8/10

Excellent

13 Dec 2024

I like personal and clearness, property location was very convenient.

6/10

Pleasant

25 Nov 2024

Tim

Went to my first room and it was occupied.
Second room the shower wouldn’t drain. Third room
Smelled awful from the previous guests cooking.
Entire hotel smelled.

They put out coffee in the morning but no creamer!

Business

6/10

Pleasant

23 Nov 2024

Sherile

There was a lot of hair in the bathtub, sheets smelled like cigarette smoke, and the hallway smelled like a dog's poop wasn’t cleaned for days. Otherwise, the area was quiet and seemed safe!

Leisure Partner

10/10

Exceptional

19 Nov 2024

Kimberly

The bed sheets had not been changed and there was quite a bit of hair on the bathroom floor. Other than that, it was great!

Leisure Self

10/10

Exceptional

17 Nov 2024

Jennifer

The staff was the best part of this hotel. Everyone was so helpful and friendly. The couches and chairs were all stained and the back/side door was propped open at night. The staff was usually there at the door so it was monitored

Business_and_leisure Family_with_children

2/10

Poor

23 Oct 2024

Seth

The smell was horrible and I went to Walmart and bought cleaning supplies before I settled in.

Business

10/10

Exceptional

17 Oct 2024

Anupam

Everything is awesome

Business_and_leisure Family_with_children

2/10

Poor

14 Oct 2024

Nicole

Our room had a very strong urine smell and was very dirty. Stains were all over the walls, lamps, carpt, and sheets.

8/10

Excellent

25 Sep 2024

Barry

Problem logging on to wifi. Redirected to games site. However otherwise nice stay good to have the kitchenette

Business Self

2/10

Poor

16 Sep 2024

Melissa

Although the area where the hotel is located was great my experience wasn’t. The room smelled like wet dog, there was a bunch of cockroaches, and we only had sheets to cover ourselves with there was no blanket and one of the three front desk agents that assisted me was very rude and not friendly.

Partner

2/10

Poor

03 Sep 2024

Lucindy

Very nasty and unkept
Poor customer service

Business_and_leisure Family

2/10

Poor

02 Sep 2024

Darmar

Place was nasty! Looked like a haunted hotel. Bed was stained and just nasty looking. Never will I stay here again or recommend for other guest.

Business Partner

6/10

Pleasant

01 Sep 2024

Lanay

Great check in.
Staff amazing!
Room wasn’t clean, stains on sheets, washcloths and curtains
Dirty walls, hair all over bathroom

Business Partner

2/10

Poor

25 Aug 2024

Justin

Nightmare stay

This is by far the worse place I've ever stayed in. This is a place where people live permanently not a real hotel. At 330a.m. we had someone trying to get into our room because the staff tried to put some other family in the same room. This encounter was absolutely terrifying. After all of this i call the front desk and that's what they explained and just said oops our bad. Then at 930a.m. when i got out of the shower the cleaning lady didn't knock or anything and just walked into the room while i had nothing more than my boxers on. What ever you do, do NOT stay here.

Friends_and_family Family

2/10

Poor

21 Aug 2024

Steve

In 28 years of traveling, this is easily the most filthy hotel I have ever encountered, and I used to have to travel to Detroit.
The hallways are filthy. My room was not cleaned when I checked in. There was still someone else's trash in the bin, a used cup was in the sink, the previous occupant smeared lipstick on the sinks, a lamp, some of the sheets, etc. As far as I could tell, I only saw one housekeeper who has no chance to clean a property this size. I know she never made it to my room.

There was a chair in the room that was scratched up and in bad shape, which the solution was to throw a cover over it.

The only positives were that the fridge, microwave, and TV worked. Also, I found the staff to be nice. The issues here run so deep that I don't think there's anything they can do.

Overall, just absolutely horrible. It's sad because you can tell that this once was a nice property, but that's long gone. Please, don't even think of staying here

Leisure Family

10/10

Exceptional

18 Aug 2024

Verified traveler

Huge room. Full size fridge, cooktop, dishwasher...all the comforts of home. Super clean. Very friendly staff.

Self

8/10

Excellent

18 Aug 2024

LARRY

The parking lot and entrance was littered with cigarette butts and fast food wrappers.
The garbage can was overflowing on all 6 times we entered and exited.
There is significant carpet damage on the way to the elevator.
The room was fine and quiet.

10/10

Exceptional

11 Aug 2024

Dannielle

The kitchen in my room worked good and everything was included. Everything was clean in the room and in my bathroom. The area is quiet and I never felt unsafe

Leisure Friends

6/10

Pleasant

05 Aug 2024

Richard

Poor Internet. That's the only thing I didn't like. Everything else was satisfactory.

Business_and_leisure Self

10/10

Exceptional

03 Aug 2024

stephen

Dirty but cheap

Leisure Partner

8/10

Excellent

02 Aug 2024

John

Pure professional

Business_and_leisure Family

8/10

Excellent

02 Aug 2024

David

A good value for the price.

Leisure Self

6/10

Pleasant

01 Aug 2024

Rebecca

Only cheap if it doesn’t land you at your chiro!

The beds were so incredibly hard, I could hardly sleep either night. The individual rooms were spacious and clean but common areas were worn, dirty and smelled like marijuana.

Business

2/10

Poor

29 Jul 2024

antoinette

I had to call customer service about this hotel. The issues I encountered are too massive to put into words. If you check the phone call I had with customer service you'll see why.

Business_and_leisure Pet

8/10

Excellent

25 Jul 2024

John

Professional staff

Family

2/10

Poor

04 Jul 2024

Daryn

The carpet is filthy, the room has a hideous smell and there is mold all over the room, near the vent. I could not stay there. I had to leave after 10 minutes.

Business Family_with_children

4/10

Poor

30 Jun 2024

Jean

Would not recommend

Leisure Self

10/10

Exceptional

22 Jun 2024

Oscar

Flying in late from KC it was great to relax in a quiet, spacious, clean, and comfortable suite. The staff was nice and helpful. Ideal and close to the Old Orchard Country Club where we had our 50th High School Reunion. Very nice. Thanks for the wonderful room and two comfortable nights.

Leisure Self

6/10

Pleasant

19 Jun 2024

rose

Short on house keeping

Business

2/10

Poor

16 Jun 2024

Jesse

This was the worst hotel I have ever been to. There was trash all over the sidewalk right in front of the door. There was trash overflowed with food, not even in bags, all over the floor and on top of the trash right in front of our room. This hotel is supposed to allow dogs as well, which they make you pay a 50$ deposit and 10$ fee per day, so it was a concern that the food and trash were so easily accessible for the dogs to possibly get sick from eating. Our room was FILTHY to the point my dog was scared to leave her kennel. The smell was overwhelmingly disgusting and unidentifiable . There were old cans of alcohol squished in the side and back of the fridge on top of whatever was not swept or mopped at all. Inside of the drawers were stained and had old food and dirty napkins in it. On top of the filth, there is a FLASHING smoke detector right above the bed that flashes so brightly it woke me up multiple times. Do not stay here. Save yourself the hassle and just pay more per night to actually have a comfortable place to sleep. The best part of this place was the fact that the staff knew how disgusting it was and were more than willing to refund us for the deposit and the 3 nights we were supposed to stay there for, on top of the one we had to stay there for, after driving from Colorado to Illinois.

Leisure Pet

2/10

Poor

14 Jun 2024

Linda

Not worth it

Don't stay here

Self

10/10

Exceptional

12 Jun 2024

Ashley