Name: Best Western Petaluma Inn
Address: 200 S McDowell Boulevard, Petaluma, 94954, US

10/10

Exceptional

30 Jul 2026

Jetzemani

The staff was very helpful, our room was perfectly clean, and the free breakfast was an excellent start to the day.\"

8/10

Excellent

30 Jul 2026

Russ

Room was pricey, very small and had an unpleasant disinfectant odor. Some highway noise in the unit I was in, probably not a problem for rooms away from the road.

6/10

Pleasant

29 Jul 2026

Cecilia

Staff checking in was friendly. Awkward kiosk check out with remote worker.

10/10

Exceptional

25 Jul 2026

Marissa

The perfect place to spend a few days visiting family. Not much time in the room but it was clean and the staff friendly.

10/10

Exceptional

24 Jul 2026

Brandy

Clean hotel and close to most stuff within a 5 mile radius

8/10

Excellent

23 Jul 2026

Dan

I love staying at the hotel La Rose. It's close to great restaurants and is in walking distance to downtown. Staff was friendly and helpful. Can't wait to visit again.

Self

10/10

Exceptional

15 Jul 2026

Vanessa

Clean, quiet, friendly and great free breakfast! Definitely would stay again.

Family_with_children

10/10

Exceptional

14 Jul 2026

Ekaterina

A nice hotel with clean and well-maintained rooms. While the room wasn’t newly renovated, it was spotless, comfortable, and had everything we needed. The staff was friendly, and the breakfast was outstanding—very diverse, fresh, and delicious. The woman who took care of the breakfast service was exceptional and made the experience even more enjoyable. Overall, we had a great stay and really enjoyed our experience at this hotel

Partner

10/10

Exceptional

11 Jul 2026

Smita

Parking was safe and easy. Breakfast was served fresh. Person who was working in breakfast room was giving excellent service.

Partner

8/10

Excellent

11 Jul 2026

Anahid

Location of the property was very convenient

Self

8/10

Excellent

08 Jul 2026

Kim

The hotel was a surprise. We were only here for a night so it worked for us. No elevator. Stairs. The guy at the desk was very helpful and understanding. Beds were comfortable and the extra pillows were great. The shower pan needs to be replaced. Very old and crummy looking.

Family

2/10

Poor

05 Jul 2026

Monica

First of all, we were somewhat greeted by a man on a screen that is remote broadcasting from India. No other perskn was physically in tge room. Our room had a fridge that wasn't working, the coffee machine had a used coffee pod in the water dispenser, the shower grout looked to have mold issues, and the comforter had a stain. We were all put in a room next to a large group. Upon their arrival there were kids screaming and adults cussing. They slammed doors and made lots of noise. We asked to move rooms, which a nice lady at the counter did accommodate us. In the new room the shower looked the same and the fridge was smaller without a freezer area, but ran and got cool. That evening the adults from the big group seemed to have spread their rooms out as well away from the children. At about midnight, we were awoken by an yelling argument, slamming doors, and stomping. We did not get a restful sleep. We went to get the complimentary breakfast and the begals weren't presliced which ended not mattering because the toaster didn't work. The waffle batter was not there, so we settled on cereal. That day we decided to finish our visit and not stay another night. I left feeling that I wasted a lot of money.

Family

10/10

Exceptional

02 Jul 2026

Ian

Most convenient place to stay on the SF North Bay. Much smaller and nicer area than most bay area motels. Petaluma is also nicer than anywhere in the east bay or peninsula.

Self

6/10

Pleasant

01 Jul 2026

James

Room was very small. Breakfast was average at best. Beds were comfortable but were too high off the floor.

Partner

8/10

Excellent

29 Jun 2026

Elsa

The room was clean, comfortable and quiet. Those are always my main concerns in a hotel. The check in attendant was friendly, professional and helpful. I would most definitely go back to this facility if I return to Petaluma. I would give it five stars if there had been more electrical outlets. As a photographer (and there was two of us) there’s always lots of camera batteries and other equipment to be charged. There were two lamps with 2 outlets each but there was some raised thing in the middle of the lamp making it impossible to plug in an adaptor that was even slightly bigger than a regular plug. Also, on check out day, I had wanted to get a printed invoice so I went down to the front desk expecting to see s person. There was a virtual attendant there that couldn’t help with my request.
Breakfast was the typical scrambled eggs, bacon and sausage, there were other offerings but I don’t remember what they were. Audrey, the attendant in the breakfast room, was awesome. Coffee was great!

Friends

10/10

Exceptional

28 Jun 2026

Jose

Good experience

Family

4/10

Poor

27 Jun 2026

Devra

Our room smelled faintly of urine. Not very pleasant.

Partner

2/10

Poor

23 Jun 2026

Karandeep

The room I had had bed bugs and I was bitten all over my back. I contacted front desk and they did not refund right away and I had to book another hotel for the week on the spot. Do not recommend this location a bit

Self

8/10

Excellent

22 Jun 2026

JACQUELINE

Very clean and comfortable bed. But this is a motel style place to stay. Since it is operated by Best Western the sheets and towels are decent and more like hotel quality. But the teeny room and layout is all motel. You can hear everyone outside your window since the front door opens directly to the cars. I would stay here again if needed but it is way overpriced at $200/night. It should be more like $100

Self

4/10

Poor

16 Jun 2026

Maxwell

Our crew did not have a good experience at this hotel. Instead of being checked in personally, they were directed to a virtual (remote) person to check in via kiosk. When the person in the kiosk was unable to create a working key, they had to make a call, where a real person came out of the back office to assist with the keys. Ridiculous.

The other major issue was that we requested and were granted a late check-out because we'd be working all night. They gave us rooms on the 2nd floor and neglected to inform us that a roofing crew would be tearing off the roof above our heads starting at 8am. We tried to all the front desk and got the kiosk agent instead, who was unable to reach someone onsite for us. This is not the kind of service & experience we expect from a Best Western.

Business

10/10

Exceptional

15 Jun 2026

Ronda

Was a great stay. Helpful and friendly staff. Clean and well stocked room. Thank you so much.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Charles

This is an excellent choice for a room if you're looking for a place to stay as a jump off point to the coast, North Bay area, or the wineries. Staff excellent, cleanliness excellent, a nice little pool, and nice breakfast that was serviced by very attentive and nice lady. My only knock was the bathroom (shower/tub) was narrow.

6/10

Pleasant

14 Jun 2026

Caryn

Housekeeping and the front office staff were good. Austin was very helpful. Rio from India was nice, but I prefer a someone behind the desk/ not just a virtual assistant.

A lamp kept shorting the lights out. The outside of the buildings needs attention.

4/10

Poor

14 Jun 2026

Mauricio

The front desk had a person but I had to check in thru a kiosk with a serpate employee that I couldn’t understand. Then the AC worked for a few hours then stopped working. Room was 80 degrees the whole night. The Breakfest staff was extremely nice and accommodating

Family_with_children

4/10

Poor

12 Jun 2026

Kevin

Room was 89 degrees when I walked in. Set the a/c at 68 and at 6 am it was down to 73 never got cooler then that so I didn’t sleep most of the night just sweated my *** off

Self

4/10

Poor

12 Jun 2026

Christine

We stayed one night passing through. The virtual check-in kiosk was hard to hear when people are talking at the desk. Prefer an in-person check-in. The room was dated! Old carpet throughout, dated furniture, and basic paint/decor. The plug ins were loose and not all could be used. The toilet had bad staining around seat screws and the shower floor had staining too. For the price, we have stayed at way nicer. We will not stay at a Best Western again.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Alberto

Property horrible manager, horrible everything’s horrible in the hotel

Friends

10/10

Exceptional

12 Jun 2026

Scott

Our room was clean and the parking easy and convenient. Although it was on the corner of two busy roads, it was fairly quiet at night. The breakfast was decent and the woman who worked the breakfast room was friendly, upbeat and welcoming.
The motel it self felt very retro and the room was smallish, but comfortable.
Location was great, a half hour walk to downtown Petaluma and 20 to the SMART train. Plenty of places to eat nearby. Wasn't crazy about the virtual check in, but the person on the screen was pleasant.
We were very happy that we stayed here.

Partner

8/10

Excellent

11 Jun 2026

Laura

Breakfast was great and the attendant was very pleasant and ready to help any way she could.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Johna

Love the attention to detail to make the property pretty with flower boxes and planting. The room was very comfortable and clean. The staff was super friendly and helpful. Unexpectedly good breakfast with lovely dining area. I liked the human at front desk more than the ai video. Overall a very pleasant stay.

Friends_and_family Friends

6/10

Pleasant

08 Jun 2026

Gerard

We were very disappointed with this facility, when we arrived we realized there was no elevator, asked for ground floor unit but was not given one even though the person ahead was offered ground floor.
The room was old, black stain mold on bathtube wall joint, bed was soft with what cover was on the bed. Pillows were horrible. Power outlets on lamp did not work.
Neighborhood was very noisy, motorcycles roaring up and down the street.

Partner

10/10

Exceptional

04 Jun 2026

Yuki

Easy check in and out. Clean. Good customer service. Good Breakfast. Easy to park. Highly recommend this place.

Friends_and_family Friends

4/10

Poor

31 May 2026

Siriporn

Checking in was not with real staff but rather by a visual computer screen and by a person who spoke with an accent that is difficult to understand. There was a staff at the front desk but did nothing to help unless you asked for. We didn’t feel welcomed by this procedure. The same process was with checking out. Hotel is close to freeway and a busy street so it is noisy. However, the room was clean and spacious. There is no elevator.

Family

2/10

Poor

27 May 2026

angelica

Water pressure was really low, felt like a puddle of water at the end. Customer service was virtual and wanted a real person

Friends_and_family Family

10/10

Exceptional

20 May 2026

Ricardo

Control TV with low battery

Self

10/10

Exceptional

19 May 2026

Laura

Excellent all around. Parking easy, check in quick and friendly. Right by highway but very quiet for sleeping. Nice hot breakfast and pool sparkles. Glad to return!

Self

6/10

Pleasant

17 May 2026

Hailee

The room I was in had a remote that didn’t work. When I called the front desk there was no help. I was there for 3 days and they did not even try to accommodate me for this issue. Second the bathroom walls/door were very dirty. Visible strange chunks in the bathroom that could’ve gotten cleaned before we got there with a rag or scrub brush. The sink was fully clogged, if you ran the sink it wouldn’t drain at all. When my fiancé and I tried the breakfast the eggs were grainy…like terribly textured. Bacon thin as paper and dryer than a cracker…we had some hopes for ATLEAST the waffles and when we put the batter in the skillet it was extremely watered down which caused the waffle to be bad. Overall the bed was the best thing about this place. It was soooo comfy. Everything else was a bust.

Partner

8/10

Excellent

17 May 2026

Robert

Enjoyed our stay.

8/10

Excellent

16 May 2026

Eric

The breakfast food was inedible for me and it was the last thing I experienced there.

Pet

2/10

Poor

14 May 2026

Charles

Didnt stay
1. Check in is with kiosk with an associate on zoom screen speaking to you. No one at front desk.
2. He told me there was a fee for check in which wasnt on the bill itinerary the room was pre-paid,
3 went to property 2x and room was not ready

8/10

Excellent

10 May 2026

Philip

I enjoyed my stay and would stay again but my showered needed to be cleaner. To many hairs all over it.
Otherwise I was comfortable

Self

10/10

Exceptional

09 May 2026

Jeff

Clean

10/10

Exceptional

08 May 2026

Christopher

Clean room, very quiet and has friendly staff. Breakfast was good and will definitely book again

Self

10/10

Exceptional

04 May 2026

Juan

Is clean but it need to be more detail clean like the bathroom door for example- and I wish they have better coffee-
Just little things that will help for the traveler experience-
Other than that is great!

Family_with_children

2/10

Poor

01 May 2026

Gary

They have a kiosk with someone far way to help you uts very impersonalble

Business

10/10

Exceptional

29 Apr 2026

Jose

Friendly service when I arrived. Clean room, relaxing.

Self

10/10

Exceptional

28 Apr 2026

Julie

Breakfast the first 2 days was amazing but the last day several people were checking out Monday morning and taking several plates full of food and leaving very little for other people staying there. We had 2 diabetic kids with pretty much nothing left for them to eat at 8:30 in the morning and it was a main reason for staying at your hotel.

Family_with_children

2/10

Poor

27 Apr 2026

Mary

Ugly rooms, door wouldn’t lock, virtual reception person with difficult to understand accent, large deposit required in advance against smoking properties in room (not yet refunded), iffy location. Need I go on?

Self

8/10

Excellent

24 Apr 2026

Kama

Clean room, staff were friendly. Check in and checkout was easy. Bed was clean, but there was some weird thing in the toilet and there was a condom in the parking lot. I would still stay here again.

Partner

10/10

Exceptional

24 Apr 2026

Nancy

There was a Denny’s restaurant next-door so we went there.

10/10

Exceptional

21 Apr 2026

elsie

Room was clean, parking was easy :)

Partner

10/10

Exceptional

19 Apr 2026

Emily

The room was a standard room and the bed was very comfortable. A microwave, refrigerator and coffee maker was included and worked great!
The staff was excellent!! The continental breakfast was great with a wide variety of food and a wonderful breakfast lounge to eat in. The lady taking care of the buffet was incredible! The food was hot and she was always making sure the area was clean and restocked. She was happy and very welcoming!
Also the housekeeper was very detailed and positive too! Our room was thoughly cleaned and vacuumed every day. Also the soap , body wash , shampoo and conditioner was a good quality too!
The parking was great and right in front of our room 2 out of three nights. Our last night there we had to park on the far side of the lot where we could not see our car.

4/10

Poor

19 Apr 2026

Michelle

I stayed for nine days at this property with two reservations. Water pressure was poor in one room on the first floor near the office. The floor was sticky. The second room for the seven day stay you could hear the freeway traffic, construction workers, the fire alarm went off while I was in the shower, and one day I could not lock the door when I left. No solid sleep during this stay.

Self

6/10

Pleasant

15 Apr 2026

Anna

Virtual person in lobby for checking in and out. Room was small, didn’t feel safe as a solo female traveler. Breakfast looked unsafe to eat. Not the best area but restaurant beside parking lot was great.

Self

10/10

Exceptional

14 Apr 2026

Charles

Great property and breakfast.

Self

10/10

Exceptional

14 Apr 2026

Komera

Clean room

Partner

8/10

Excellent

13 Apr 2026

JOSE HECTOR

Breakfast was good the person attending it was great, parking little tight for my truck but safe. Overall good experience

Friends_and_family Friends

8/10

Excellent

06 Apr 2026

rhonda

It's easy access to the freeway, a few minute drive to downtown. We like the pet friendly restaurant next door. It was a comfortable overnight stay.

Partner

8/10

Excellent

05 Apr 2026

Ronnie

Hated the virtual check in kiosk !!

8/10

Excellent

05 Apr 2026

Ronnie

Hotel was nice but hated the Virtual check in.

Partner

2/10

Poor

04 Apr 2026

William

Dirty room, there was a towel with a booger, stained pillows, and a dirty napkin in the peep hole. No employees, only virtual

Partner

10/10

Exceptional

31 Mar 2026

jayesh

everything goof 4 the price!

10/10

Exceptional

30 Mar 2026

Sochil

No breakfast available but the room was clean. Would definitely stay there again.

Partner

4/10

Poor

28 Mar 2026

Vanessa

Very loud, directly off the highway much closer than it looks on the map. Layover stop for many construction crews so a ton of diesel trucks start up very early in the morning. Small old shower. Incredible staff, good breakfast, only virtual check-in.

Self

8/10

Excellent

26 Mar 2026

Wen

Breakfast menu fresh

Partner

4/10

Poor

22 Mar 2026

paul

I did not enjoy my stay here.
In my room, the TV turned on on its own at about 3:30 in the morning both the nights I stayed. Ruining my sleep.
The water pressure should not even be called water pressure because it was a drizzle.
The rooms were dilapidated. Cabinets hanging faucets, breaking. The showerhead hair all in it. I will not be returning to this hotel.

8/10

Excellent

13 Mar 2026

Aaron

Very clean

Partner

10/10

Exceptional

13 Mar 2026

Joan

Great price, great for travelers! Breakfast spread is perfect!

Friends

6/10

Pleasant

08 Mar 2026

Tim

The water pressure was inadequate in the shower room number 117. Every thing else was fine. Thank you.

Partner

10/10

Exceptional

08 Mar 2026

Melanie

Perfect

8/10

Excellent

07 Mar 2026

Heather

The room was clean and comfortable. The breakfast was delightful! Strawberries and whipped cream for our waffles, eggs, sausage, and many other options.

Family

10/10

Exceptional

05 Mar 2026

Luis

Clean room

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Erick

Great staff

Self

6/10

Pleasant

03 Mar 2026

Dan

This property is a motel; calling it a two or three-star hotel is a long stretch. I checked in via live agent on a video feed, the first for me. However, there wasn't any problem. The only positive review I give this property is a clean and comfy bed. We found out the door lock was not able to latch on when we were leaving. It wasn't the night before; not sure what happened, but we're glad we didn't know about that then. There is plenty of good food around the area.

Family

10/10

Exceptional

02 Mar 2026

Autumn

Check in was so smooth, room was very clean, bed was comfortable, breakfast was great included eggs, waffles and bacon. Very popular restaurant and bar on grounds and close to everything.

Self

10/10

Exceptional

27 Feb 2026

Franchesca

Staff was so polite and the woman running breakfast was the best! She would make the waffles and it was like they were made by an angel.

Family

10/10

Exceptional

27 Feb 2026

Cheri

The room was great; very clean and modern. The free breakfast was definitely a great value; included eggs, bacon, make your own waffles, fresh yogurt, fresh juice and delicious coffee. NOT a fan of the AI/Virtual check in and check out, it was creepy and it just made me uncomfortable. I prefer people over a digital image of someone with a fake background, however, still giving this 5 stars because it was super affordable, convenient and all of the positive things above.

Family_with_children

10/10

Exceptional

26 Feb 2026

Jeremy

Location was convenient and room was very clean.

10/10

Exceptional

24 Feb 2026

Francisco

The room was very spacious

Pet

10/10

Exceptional

23 Feb 2026

Eddie

Everything was great, breakfast attendant and breakfast was awesome. Full breakfast. House keeping 5*. Close to everything stores and restaurants walking distance safe area

Business

10/10

Exceptional

23 Feb 2026

Holly

Checkin was brief, informative and very welcoming. The room was fresh and clean but the best part was how quiet and convenient the location was.

Self

10/10

Exceptional

21 Feb 2026

Tanner

Room was spotless & newly updated.

Partner

10/10

Exceptional

16 Feb 2026

Josue

Buen lugar , como me gusto mucho desayuno muy bueno excelente

Family_with_children

8/10

Excellent

14 Feb 2026

john

Clean room and

Leisure Family

10/10

Exceptional

14 Feb 2026

Deane

Our room was clean, had everything we needed, the bed and pillows were comfy, and the breakfast was fantastic!

Leisure Family

10/10

Exceptional

14 Feb 2026

Wendelyn

Room was perfect. It was nice and quite clean I felt safe. The bed was very comfortable and the staff was very nice and accommodating. I will be back.

Leisure Self

8/10

Excellent

08 Feb 2026

Victor

The room was pretty clean, but had a slight musty smell. We thought the virtual check-in was a little weird, but it worked.

10/10

Exceptional

08 Feb 2026

Fatima

The room was clean the staff at front desk was friendly and the morning breakfast was great. A lot of things to choose from. Would definitely stay there again.

Leisure Family

8/10

Excellent

04 Feb 2026

ROMANY

Room was clean and staff are nice. Breakfast was good compared to other same level hotels. I did not like there is no complimentary coffee in the lobby, still will recommend it.

Business Self

8/10

Excellent

04 Feb 2026

Sabrina

staff was nice

2/10

Poor

03 Feb 2026

Adam

Tiny rooms. It’s always either too hot or too cold.

Business

8/10

Excellent

02 Feb 2026

Shannon

The room was very clean and the daily service was great. Breakfast was very good. The virtual attendant kiosk to check in was a very unpleasant experience. Im sure there are local people who could benefit from this job....please revert to in person onsite night attendants

Leisure Family

2/10

Poor

28 Jan 2026

Dustin

We paid 90$ for the hotel room which was a great deal, however we checked out a little after 9am and at noon my card was charged an extra $450. I called the hotel to ask why my card is being charged $450 and the person on the phone told me they would call me back. They never called me back. My girlfriend then called in around 2:30 to ask again about the $450 charge and she was told we were charged for a smoking fee. The problem with that is that we didn’t smoke in the room at all. In fact, we went out to the designated smoking area the only time we smoked. I have called back multiple times and now they won’t even answer my number. This place is a total scam. Overcharged me $450 3 hours after we left and we didn’t even smoke in the room and wouldn’t return a phone call to explain.

Partner

8/10

Excellent

27 Jan 2026

Elizabeth

Bathroom was clean and bed was very comfortable. Side chair could have used a bit of upholstery cleaning. First time I had encountered check in at a kiosk in the lobby but it went well.

Business Self

4/10

Poor

26 Jan 2026

Alora

Rooms are tried and need major remodel. They had a virtual check in which was odd. Beds uncomfortable and location is not ideal in town.

Leisure Partner

8/10

Excellent

25 Jan 2026

Katherine

Had to check in on video. No personal checkin. Then the video checkin did not work correctly. Would not let me sign or submit. The room was clean

Business Self

6/10

Pleasant

25 Jan 2026

Paul

have staff on hand to help, when door wouldn't lock from outside needed to remove all belongings, sketchy.

Business_and_leisure Self

8/10

Excellent

24 Jan 2026

denise

Comfortable bed and clean room. Added value is the breakfast and morning staff.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Rowena

This is the BEST Western Petaluma is by far the Best Western I’ve ever stayed to. Staff are friendly. Bed is comfortable, room is clean, bedsheets and pillows are were stain Free. Don’t me get started with the daily breakfast they served…highlight of my stay. Lots of shopping and convenient store around within walking distance. Price is so reasonable. Top noche!

Leisure Pet

10/10

Exceptional

18 Jan 2026

Maryam

clean room, staff and service good.

Friends_and_family Family