Name: Sheraton Sonoma Wine Country Petaluma
Address: 745 Baywood Drive, Petaluma, 94954, US

Sheraton Sonoma Wine Country Petaluma

Petaluma - CA · United States

100 reviews shown

10/10

Exceptional

06 Jul 2026

Ana

Clean & quiet, comfortable.

Friends

4/10

Poor

05 Jul 2026

Tracy

We live only about 30 minutes away, and the sole reason we booked this hotel was to spend the afternoon relaxing by the pool before our July 4 evening plans.

Unfortunately, when we arrived, we were informed that the pool was closed. We were also told that the jets in the one remaining hot tub were broken, so even that amenity wasn’t fully functional. We were welcome to sit in the pool area—but not actually use the pool—which completely defeated the purpose of our stay.

Trying to make the best of the situation, we headed to the restaurant patio for food and drinks, only to discover that on a busy holiday Saturday, the patio bar and restaurant didn’t open until 5:00 p.m. The patio itself was incredibly hot, with only two umbrellas providing shade across the entire area. Sitting there in the afternoon sun felt like being on Mars. To make matters worse, the only food available beforehand was a snack area stocked with what seemed like hundreds of packages of instant cup noodles.

What was most disappointing was the complete lack of acknowledgment from the staff. No one apologized for the inconvenience, and there was no offer of compensation or even a simple gesture of goodwill.

Beyond these issues, the hotel itself felt dated and in need of maintenance. Overall, this was a very disappointing experience, and we would not choose to stay here again.

Partner

6/10

Pleasant

05 Jul 2026

Tony

Place was clean, just missing some amenities. Didn't have toothbrush, toothpaste, or razor overall it was good. We had the view of the harbor very peaceful and beautiful. No late check out was a bummer.

Partner

10/10

Exceptional

04 Jul 2026

Mark

Great people here - front desk very helpful (yes had to call to fix TV but they were right on it). Barbara was our server for breakfast - that’s an experienced accommodating lady - a real pro and very nice - what a gem.
Wonderful place for pets
Surprisingly good value

Pet

6/10

Pleasant

02 Jul 2026

Aurora

Great area to walk your dog. Room was very clean. parking is good. Did not use the restaurant because there was no room service, and being single and you can't leave your dog along in room. The staff was very nice and professional.

Self

10/10

Exceptional

27 Jun 2026

Carrlee

Very beautiful and well-appointed room. Bed was so comfortable I almost forgot where I was!
Barbara, our waitress for brunch, was the best!!

I had brought a special night light from home to use in the bathroom, but forgot to pack it. (sad face)

Family

10/10

Exceptional

24 Jun 2026

Nicholas

Good

2/10

Poor

24 Jun 2026

kimley

The property is very dated. My room had a horrible smell probably from the carpet and this property allows pets! The room view which was the marina was NOT anything spectacular. The toliet wouldn't flush and housekeeping left the previous guest food in the refrigerator. The hotel is rather secluded, not a good location if you're looking to socialize off the property. I will NEVER stay at this property again, I'm happy it was for only one night. The cost is not worth it.

Friends_and_family Friends

4/10

Poor

21 Jun 2026

James S

Poor, noisy air conditioning. No ice. Limited food available. No pool, hot tub or trail availability.

However, staff was very helpful.

Partner

10/10

Exceptional

15 Jun 2026

Diane

Beautiful hotel. Really nice clean rooms. Breakfast was nice but the hotel didn't know we had paid for breakfast so bring you Expedia receipt. Bring you swim suit. They also had a hot tub, but the jets were not functioning. Besides that we had a great time.

Friends

4/10

Poor

15 Jun 2026

DESIRAE RENE

Was not advised that the pool was closed for maintenance and has been for the last months. Was not advised on website either.

Family_with_children

4/10

Poor

09 Jun 2026

Robert

Expedia users often get less desirable rooms. This room was right above the entry to the hotel and not interesting/bad view. Hotel clearly was not very busy – seems like they lose an opportunity to upgrade someone when there is clearly a lot of availability.

More frustrating is that the hotel pool was closed. I now see in the small print that it was in fact posted in Expedia, but who reads the small print when you stay at the hotel multiple times? There was no “I’m sorry“ at check-in or anything else explaining why the pool was closed. At any rate the stay was disappointing.

Family_with_children

8/10

Excellent

06 Jun 2026

Justin

room were clean
very good happy hours
nice bar
quiet room

10/10

Exceptional

06 Jun 2026

Rita

The young woman who checked us in at 9PM was amazing. We were tired after a long day and she made us feel at home. The room was clean and beautiful.

Partner

4/10

Poor

05 Jun 2026

Rudy

We booked for the access to the pool and seems the pool has been closed for a while with no dates as to when it would be open again. They should have notified people that the pool is unavailable at time of booking

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Noel

Beautiful marina view. Great bar and brunch staff

Family_with_children

10/10

Exceptional

01 Jun 2026

Jaime

Great hotel with plenty of room choices and plenty of parking! Close distance to wineries in Napa or Santa Rosa!

Friends_and_family Friends

2/10

Poor

31 May 2026

Igal

dirty rooms
swimming pool closed
gym noise at 5 am woke us up
no working chargers
paid parking in addition to what you paid to expedia (15 dollars per night)
expedia charged us money for breakfast; hotel stuff denied. we ended up paying for breakfast twice.

Partner

10/10

Exceptional

30 May 2026

Seppo

Breakfast was mediocre but space clean. Presentation of food was also mediocre

Business

10/10

Exceptional

30 May 2026

Jackson

Nice get away weekend and the staff and breakfast were awesome!

Partner

6/10

Pleasant

28 May 2026

Don

The photos of the property on a wharf are a stretch. The wharf is not accessible. There is no walkway along the water. The water is a glorified irrigation ditch. No restaurants or cafes along the way

Partner

10/10

Exceptional

27 May 2026

Leo

Always great to stay a this Hotel.

4/10

Poor

20 May 2026

Ann

Pool and hot tub were closed for repair. Hotel had many rooms available and put us in a room that looked out to roof top fans

Partner

10/10

Exceptional

09 May 2026

Brendon or Jennifer

Pool was closed but the lounge bar area was nice, the bartender Andy poured heavy. Food was decent.

4/10

Poor

07 May 2026

Nicole

Upon arrival there was trash and throw up on the ground walking into the hotel. Staff was polite during check in. The view from our room was a shipping container and dirty parking lot. It’s an old dirty hotel. Don’t let them trick you into some river view. It’s foul.

10/10

Exceptional

30 Apr 2026

erin

This property is ideal for people traveling with dogs as there is a fantastic dog park/dog walk adjacent to the property. Very safe, clean and convenient.

8/10

Excellent

26 Apr 2026

Danny C

Room was great. Only reason it was perfect is the pool was shut down and the spa jets didn't work. Otherwise a great room. Comfy bed and clean

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Brianne

Nice hotel, seemed very expensive for a room with no water/boat view as advertised. Continental breakfast was subpar and they didn’t offer late checkout which was a bummer.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Mikaela

Love this place, big hotel, clean, very quiet.

Partner

6/10

Pleasant

06 Apr 2026

Rodrigo

This hotel has everything to be a gem but it is run down and it can use a good upgrade. Hallways smell like cigarette (not the room) and the floors and rooms could use an upgrade too. The carpets look like they havent been replaced for the past 20 years. Staff SUPER nice and willing to make u feel at home.

Pet

2/10

Poor

03 Apr 2026

Aurora

Didn’t even care to explain that they didn’t have the room I paid for. What’s the point of upgrading

4/10

Poor

02 Apr 2026

DIANA

Hotel server was down and couldn’t check in. Had to wait until server was up and I was tired. Front desk personnel were not too friendly

6/10

Pleasant

01 Apr 2026

Melissa

This property seems slightly abandoned and not at all to the level of a Sheraton, while the staff present did a great job, it was seriously understaffed. Also their computer system does not integrate with hotels.com reservations so we had issues at check in. Food in the restaurant was very good though and they had a great wine selection m. The atmosphere is definitely lacking though. For 200 bucks though , overall it was with it. Just weird. If you stay you will understand.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

tim

Great

10/10

Exceptional

25 Mar 2026

Franklin

Clean room. The Staff was very friendly.

Partner

4/10

Poor

24 Mar 2026

Francis

We had booked for 4 nights, we had requested a room with a marina view. We were given a 2nd Floor room FACING A WALL. We requested a different room and were told \"All rooms face a wall\" and no other rooms were available. The thermostat in our room was not working and the air conditioner was very noisy. The dining room was very small and hav a very limited menu and the bartender served as the waiter and server. We checked out a day early and will not return to any Sheraton.

Partner

8/10

Excellent

22 Mar 2026

Helena

Staff in the restaurant were really nice!

Partner

4/10

Poor

19 Mar 2026

Scott

Property was accommodating towards our needs while traveling with a pet. Staff were friendly. My wife and I were upset with the bathroom. Completely unusable the morning of checkout.

2/10

Poor

16 Mar 2026

Bryan

Got there rude service. Had a cockroach in out first room. Said parking would be free (still got charged for it) and breakfast vouchers we couldn't use. Horrible place and never ever go back.

6/10

Pleasant

15 Mar 2026

Julliette

The young man at the front desk was amazing and very kind. The property was run down. The room was outdated and extremely dusty. Maybe none had stayed there in months? Windows so dirty as well as the carpet and overall property needs renovations. Location was good. The marina was a bunch of dilapidated boats… maybe pictures need to be updated on the site. It’s kind of misleading.

Partner

6/10

Pleasant

10 Mar 2026

Susan

Adequate for overnight stay

10/10

Exceptional

09 Mar 2026

Xiong

Enjoyed every minute from the balcony

10/10

Exceptional

07 Mar 2026

Brian

I had a junior suite with a small kitchen and a beautiful view from the balcony! Very relaxing!

Self

4/10

Poor

05 Mar 2026

James

carpet was stained really bad; carpet also had a seem rip along the length of the room through the middle of the room. one of the bed side lamps sockets was broken to where you could get an electric shock turning it on or off. Noisey AC, no ability to open a window, black mold in the shower tile grout and some ceiling tiles in the hallway were stained from prior roof leaks. the only one staff member I encountered was really nice and the bed was super comfortable; over all for the price I paid, not worth it and I won't be coming back.

Partner

10/10

Exceptional

02 Mar 2026

Jason

Impressive property

Partner

10/10

Exceptional

02 Mar 2026

Nathan

The view from the balcony was exactly what I needed. I sat outside with a bottle of wine for 3 hours and enjoyed the sunset. I watched the birds and saw a turtle. Very relaxing!

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Hazel

Check in was easy, they were able to accommodate a room on the first floor for myself and my dog

Pet

8/10

Excellent

25 Feb 2026

Celestine

Yed

Self

10/10

Exceptional

25 Feb 2026

Nate

Nice stay

8/10

Excellent

22 Feb 2026

MARK

Staff wa great. But there was no need to charge for parking. There was lik a 100 open spots. was

Partner

4/10

Poor

20 Feb 2026

Venjo

They charged 15 dollars parking for an empty hotel. Place was

10/10

Exceptional

19 Feb 2026

James

Very nice property. Staff polite, responsive and professional.
Thank you.

Family

10/10

Exceptional

18 Feb 2026

Brenda

Hotel was lovely. We had 2 rooms one was perfect. The second room smelled awful. Did notify desk they said they’d look into it.

6/10

Pleasant

18 Feb 2026

Yajahira

Room and hotel was beautiful. Continental breakfast and restaurant's personnel were good. I can't say the same about the front desk. Very informal, attention was not good, they didn't noticed that I booked my stay with Hotels.com until the next day because I claimed my breakfast boucher and told them to check booking. Front desk lady was not attentive, didn't explained anything about the amenities or have a welcoming attitude. Night time front desk was really good, and Sunday's front desk was ok. Sadly looks like they needed more training in customer service.

10/10

Exceptional

17 Feb 2026

Lee

Beautiful spotless room, comfortable bed, great bathroom amenities, nice staff, great bar=restaurant !

Partner

10/10

Exceptional

16 Feb 2026

Sharon

We had the King suite with Marina view, it was fantastic

Partner

8/10

Excellent

16 Feb 2026

Justin

Room was solid and clean. Only negative was restaurants in the area was very few

Leisure Partner

10/10

Exceptional

15 Feb 2026

Jeff

We loved our stay at Sheraton Petaluma! The staff was friendly and helpful by recommending a good place to eat. We even got a surprise free upgrade to a junior suite

Partner

8/10

Excellent

15 Feb 2026

Lorraine

Staff and Amenities were excellent.

10/10

Exceptional

14 Feb 2026

Cynthia

Room was clean and loved the love size and view of the marina.

Business_and_leisure Self

10/10

Exceptional

09 Feb 2026

Gene

We loved everthing...comfortable and great view on the water. St. aff was aditionaly

10/10

Exceptional

06 Feb 2026

Debbora

Room was very clean. Beds very comfortable and slept the whole night. This was great after being on the Amtrak for 41 hours!

Leisure Family

10/10

Exceptional

02 Feb 2026

Heath

Rooms were very nice and clean

Leisure Self

10/10

Exceptional

30 Jan 2026

margaret

We stayed in junior suite. Loved the balcony/patio and kitchen. Wishing there was a little dining table in room. We used outside table and brought inside. Also, seemed like a long walk from front lobby to our room. Wondering if there was a shorter way to our room.

Leisure Partner

8/10

Excellent

28 Jan 2026

Roberta

Checkin staff was not familiar with local
wineries and tasting rooms. I had expected more expertise for Sonoma area

Leisure Partner

6/10

Pleasant

27 Jan 2026

James

The hotel needs a refresh. First room the heater didn’t work and had stains on the wall. Second room was clean, but the fixtures, stain on the wall by the elevator. I think it was built back in 1989, 37 years ago, it’s time. The staff did they best they could, but it’s time to invest in this property.

Business_and_leisure Partner

4/10

Poor

20 Jan 2026

Guilda

The pool was off limits, the gym had many items that were not working and the staff was not hospitable.

10/10

Exceptional

12 Jan 2026

Steven

Love my stay

10/10

Exceptional

11 Jan 2026

Jose

Clean room

4/10

Poor

07 Jan 2026

Naveen

Room was not cleaned, bed sheets were not changed.

Leisure Family

8/10

Excellent

07 Jan 2026

Jaime

Ffdd

Business_and_leisure Self

8/10

Excellent

07 Jan 2026

Karen

We love staying here. We bring our dog and it’s very easy to take care of her. We didn’t get room cleaning the second day for some reason, so didn’t get new towels.

Leisure Pet

6/10

Pleasant

04 Jan 2026

Kristy

Breakfast would have been nice

Leisure Partner

10/10

Exceptional

27 Dec 2025

David

We have stayed many times over the years to visit family. Newer updates are lovely, marina view was great, bar is fun. We will be back.

Partner

10/10

Exceptional

26 Dec 2025

Maha

Good clean and convenient location

Leisure Family

6/10

Pleasant

26 Dec 2025

Leah

Run down.

10/10

Exceptional

22 Dec 2025

James

Clean room, friendly staff, and great Chirstmas tree

Business Partner

8/10

Excellent

20 Dec 2025

aparna

Staff was super friendly, property was great and felt updated. The balcony view was blocked.

6/10

Pleasant

15 Dec 2025

MARK

Staff was great but party downstairs was loud and there was a a fighg in the hallway late night.

Partner

10/10

Exceptional

08 Dec 2025

Kevin

Friendly staff and beautiful lobby

6/10

Pleasant

01 Dec 2025

Linda

Be vigilant; staff made several errors regarding charges (had to request changes and refunds). Room and hotel okay. Restaurant and pool both closed. Silly to charge for parking when lot is massive. Great breakfast. Will seek more economical and central location next time.

Partner

10/10

Exceptional

01 Dec 2025

Dennis Allen

Great room and view. Large bathtub to relax the bones after a long drive, and friendly staff.

Leisure Family

10/10

Exceptional

29 Nov 2025

Saleshni

Clean room, nice facility. Downtown was close. Sadly our air ballon flight was cancelled but the room was a nice stay.:.

Family

6/10

Pleasant

27 Nov 2025

April

This was the coldest hotel I have ever stayed at in terms of the common areas. Had to huddle by the fire to have dinner, and staff all had coats on throughout the stay - evening and morning.

Business

10/10

Exceptional

16 Nov 2025

Pakyiu

The room is clean

Leisure Partner

10/10

Exceptional

07 Nov 2025

Nayeli

Very clean

Family

10/10

Exceptional

05 Nov 2025

Vijayalakshmi

Yea

6/10

Pleasant

25 Oct 2025

Anna

Our room was on the 2nd floor, right above the restaurant. Unfortunately it was very noisy and hard to sleep

Friends_and_family Family

4/10

Poor

25 Oct 2025

yudhisther

Disappointing Stay — Below Marriott Standards

As a loyal Marriott member, I was disappointed that my membership was neither recognized nor acknowledged during check-in. Despite booking through Expedia, I had expected the reception team to identify my membership via my email ID and extend the same level of service Marriott is known for.

Unfortunately, several issues made this stay fall short of expectations:
•Our breakfast details were misplaced, and we had to email and provide a screenshot to confirm them.
•The same issue occurred with parking details, which we also had to resend.
•The room was not well-maintained — there were visible wine stains on the carpet, a curtain hanging loose from one side, and a damaged room phone.

On the last day, even after informing reception in the morning about a linen change, we returned tired from travel to find the room exactly as we had left it. Although the team eventually offered a room change, it took over an hour to arrange.

Adding to the frustration, our deposit was deducted without any explanation or prior notice, and we are still awaiting clarification.

I have stayed at multiple Marriott properties, including an excellent 8-night stay at Le Méridien, Mauritius, last September. This experience, however, did not reflect the same consistency or service standards I associate with the Marriott brand.

I hope this feedback helps address these service gaps so that future guests — especially loyal members — can enjoy the high-qual

10/10

Exceptional

24 Oct 2025

LORETTA

Vent didn’t work in bathroom
Charges on my account that were not mine
Parking Lot lights out, pitch dark and not safe.

Leisure

10/10

Exceptional

19 Oct 2025

Aracely

Friendly staff, comfortable bed and amenities

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Robert

Charge for parking and no breakfast are not customer friendly ~ you can do better.

Business_and_leisure Family

8/10

Excellent

16 Oct 2025

Claudia

Great

8/10

Excellent

14 Oct 2025

Dana

screen broken , and window didn't lock

Partner

10/10

Exceptional

13 Oct 2025

Juana

Easy to get to and beautiful place. Nearby shopping center.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Rosemary

Well orgainzed reception.

Business_and_leisure Partner

10/10

Exceptional

12 Oct 2025

Timothy

Excellent location and staff. Good gym to workout. Also right next to walking trails (literally at the edge of the parking lot). I was there for a business trip but got a good hike in.

Business

6/10

Pleasant

10 Oct 2025

Savong

The hotel bar was small, nothing to eat there, I had to drive downtown to find a place to eat. The area was a little dirty and the parking lot had trash in it. For the price I paid, I expected the property to be better. Overall it was okay, I wouldn’t stay there again for that price.

Business

10/10

Exceptional

07 Oct 2025

Mark

The Sheraton Sonoma Wine Country is classic Sheraton. Beautifully designed, large, Stylish rooms. Incredible beds, incredible service.

Friends_and_family Friends

8/10

Excellent

07 Oct 2025

barton

We had a nice stay there. Good buffet breakfast. Property needs lots of exterior maintenance. The light rail train runs near the property and a bit noisy and was fun to set your watch by! Would stay there again if in the area.

Leisure Partner