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Best Western Crossroads of the Bluffs
Council Bluffs - IA · United States
2216 27th AvenueView location
7.6/10Very good1,006 Reviews
Cleanliness7.6/10 7.6
Service8.2/10 8.2
Comfort7.8/10 7.8
Condition7.2/10 7.2
Amenities7.2/10 7.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Best Western Crossroads of the Bluffs
Discover this Council Bluff, Iowa hotel offering guests warm Midwestern hospitality and stylish accommodations. Located just minutes from downtown Council Bluffs and Omaha, the Best Western Crossroads of the Bluffs provides guests with an ideal location and a courteous, service-oriented staff.
Guests staying at this Council Bluffs hotel will appreciate the variety of nearby activities and entertainment including golfing, shopping and gambling. The Best Western Crossroads of the Bluffs offers 107 beautifully decorated, well-appointed guest rooms featuring free high-speed Internet access and cable television with HBO®.
This Council Bluffs hotel offers guests an expanded continental breakfast each morning. Other hotel amenities include complimentary daily newspaper, indoor heated swimming pool and exercise facility. Minutes from this hotel, guests can tour downtown Council Bluffs and Omaha and visit Bluffs Run, Henry Doorly Zoo Aquatic Center and Rosenblatt Stadium.
Eppley Airfield is also just five miles from the hotel. Make an online reservation today and save at the Best Western Crossroads of the Bluffs!
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When you stay at Best Western Crossroads Of The Bluffs in Council Bluffs, you'll be near the airport, within a 10-minute drive of Henry Doorly Zoo and Aquarium and CHI Health Center Omaha.
This hotel is 5 mi (8.1 km) from Creighton University and 5.7 mi (9.1 km) from Charles Schwab Field Omaha. Make yourself at home in one of the 107 air-conditioned rooms featuring refrigerators and microwaves.
37-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Featured amenities include complimentary wired internet access, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
2:00 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No elevators
Car recommended
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 36
Pet max weight (per pet) in lb is 80
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- A car is recommended for transportation to and from this property.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
-
Minimal age
18
-
Optional fees
- Pet deposit: USD 150 per stay
- Pet fee: USD 20 per accommodation, per day
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Hindi
English
Urdu
Spanish
Nearby attractions
Horseshoe Council Bluffs
1.4 km / 0.9 mi
Mid-America Center
1.9 km / 1.2 mi
Joe's Karting
2.4 km / 1.5 mi
Western Historic Trails Center
3.2 km / 2 mi
RailsWest Railroad Museum
3.9 km / 2.4 mi
Lake Manawa State Park
4.2 km / 2.6 mi
Ameristar Casino Hotel at Council Bluffs
4.3 km / 2.7 mi
Missouri River
4.4 km / 2.7 mi
Fox Run Golf Club
4.6 km / 2.8 mi
Historic General Dodge House
5 km / 3.1 mi
Bayliss Park
5.1 km / 3.2 mi
Harrah's Council Bluffs Casino
5.2 km / 3.2 mi
Union Pacific Railroad Museum
5.2 km / 3.2 mi
Stir Cove
5.2 km / 3.3 mi
Squirrel Cage Jail
5.4 km / 3.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 107
- Number of floors (main building): 2
- Suites: 1
- hotel
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
Show 23 more facilities & services
- Room service
- Laundry serviceExtra charge
- Bellboy serviceExtra charge
- Air conditioning in public areas
- Smoke detector
- Hotel safeExtra charge
- Lift accessExtra charge
- GymExtra charge
- Newspapers
- Towels and bed linenExtra charge
- BarExtra charge
- Restaurant
- Meeting room
- PhotocopierExtra charge
- Business centreExtra charge
- Fax
- Indoor freshwater pool
- Game roomExtra charge
- Breakfast
- Continental breakfast
- Non-smoking establishmentExtra charge
- Fitness
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH JACUZZISUITE • WITH JACUZZISUI.JA
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
SUITE WITH JACUZZI
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED WITH JACUZZISUITE • KING BED WITH JACUZZISUI.JA-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
SUITE KING BED WITH JACUZZI
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-5
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
DOUBLE NON SMOKING
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM-5
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-6
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
DOUBLE Accessible
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-6
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE NON SMOKINGSUITE • NON SMOKING • 1 BedroomSUI.NM-4
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
SUITE NON SMOKING
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM-4
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN NON SMOKINGTWIN • NON SMOKING • 1 BedroomTWN.NM-4
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
TWIN NON SMOKING
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TWN.NM-4
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Crossroads of the Bluffs
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Best Western Crossroads of the Bluffs
100
reviews shown
John
Our room was clean and comfortable. Staff was friendly and helpful. Breakfast was good and plentiful. We did not use the amenities. The only negative was the side entry had dried leaves on the floor.
Sheila
This was a comfortable hotel that had many extras and was a good value for the price. You can tell it is dated, but everything was in good working order. The pool area was really amazing and they also had an outside area with tables that you could sit and enjoy the evening. I thought the bed was comfortable and the staff was helpful. I would definitely stay again.
Daniel
1) There was a spot on the floor between the wall and the bed that was clearly a spill that had been there for years and never cleaned up (along with dirt). I took my shoes and socks off to relax for the evening and had pieces of plastic and dirt stuck to my feet. 2) The smoke detector had been removed from the room wall and there was no visible sprinkler system. 3) The courtyard needs a landscape service. Weeds grown up and hideous. 4) Pool was freezing and pool room was a sweat lodge. 5) Lastly but very important, eggs were bland, sausage patties not heated thoroughly and tater tots heated 100 times too many. The cream cheese, jellies and butters should be placed near the bagels, breads and muffins display. Not near the waffles, as there were already toppings for those. It was hard for multiple people to find. 6) There was a little dog barking early in the morning that was very annoying.
Mary
Rooms were clean, just older. Hotel is older, but it is clean.
Elizabeth
The staff was wonderful! Super friendly!
Breakfast was a very nice!
Breakfast was a very nice!
Benjamin
This hotel has an excellent location. 5 minutes to the zoo, right next to some shopping and only a 10 minute drive to walmart. The pool was quite large making it easy to spread out from guests with different intentions for pool use. This place is very oddly built. It has either had poorly designed remodels or was an odd design from the beginning. Each room has an individual a/c unit but most of them exhaust to the hallway or the pool courtyard(indoors). So the halls were very very warm. It was also a bit of a labyrinth to find the front desk to get pool towels restocked. No signage on the doors or arrows pointing the way a less than obvious path. Over all the hotel served its purpose and if stay here again if my main goals were to go to the zoo and save some money.
Starsha
The rooms were very clean. The housekeepers were very nice the front desk people were very nice.. our icebox didn’t work in the room and they replaced it right away. But it does not have a continental breakfast. They serve scrambled eggs, mashed potatoes and soup which my step kids would not eat and My Husband is allergic to eggs. It says it has a pool, but it actually has a bath house pool. Not a pool to swim in, that is hot as heck in there humid and smells like mold. So we had to go pay somewhere else for them to go swimming we had to go eat at IHOP for breakfast every morning. When the whole reason I booked a room at Best Western because free Continental breakfast and because it said it had a pool. And to collect my reward points.
Raymond
I had business in Omaha and even though the motel was in Council Bluffs it was a short 20 minute trip to Omaha and to the airport. For the price it was a great value. Safe area, clean rooms, good parking, friendly staff and nice breakfast lounge.
Hareram
Very nice place to stay.
Greg
Positives : Bed was decent and the tv worked
Negatives : Strips of flooring were bubbling up all over and a trip hazard. Fixtures in tub and sink were corroded and rusty. Dirty ring around inside of toilet.
Last minute decision to stay. Arrived late and left early the next morning. Didn’t have breakfast so no comment there. No USB charging ports.
Negatives : Strips of flooring were bubbling up all over and a trip hazard. Fixtures in tub and sink were corroded and rusty. Dirty ring around inside of toilet.
Last minute decision to stay. Arrived late and left early the next morning. Didn’t have breakfast so no comment there. No USB charging ports.
Nicole
It was clean and cheaply remodeled. There was no where to park as everything was roped off. It is also kind of a sketchy area and owners were not able to communicate about the parking situation. Breakfast looked like it was going to be good but upon closer inspection it was not good.
Stuart
Cleanish room. No working hot water room was so hot couldn’t sleep. Pool was dirty.
Kayla
Upon arriving around 4:45pm, they were still actively cleaning the rooms we were assigned(requested adjourning rooms). We waited roughly 30 minutes before we could get into our rooms. Once in the rooms, the floors weren’t swept the best and sheets smelled cleaned, but had some stains and there was a dark, coarse hair on one bed. I called and talked to the front desk and they sent the cleaning ladies up and they promptly got new sheets for the beds. The pool was okay. Breakfast the next morning was fairly good.
Tim
Easy access.
Madison
The hotel was very clean. The pool area and seating area in the pool area was huge. Our room was very clean. Air worked well have no complaints. Maybe the only downside was the bed could’ve been more comfortable.
Inba
Clean Room the housekeeping staff was really helpful and checked in daily. The pool area is extremely hot. All the AC units from downstairs area vent in there. Be warned there is no elevator so not very ADA friendly. There is only 1 washer and 1 dryer unfortunately it’s on the 2nd floor all the way in the back of hotel. The ice machine in our area was broken the whole time we were there. If a nights stay it’s ok but long stay maybe reconsider.
Alicia
Older property. Our toilet didn’t work. Wouldn’t flush, seemed plugged. Tried calling the front desk to report issue and no answer. Mattresses are worn out and uncomfortable, also very squeaky with the slightest movement. Check-in took longer than it should have as I booked it on Hotels.com. I did like the flooring in the room and the AC worked well. Wouldn’t stay here again.
Marco
No elevator, so if you have multiple bags and young kids, you’re on your own. They do have trolleys, but you obviously can’t take them upstairs. The room’s floor was dirty and sticky. The front desk won’t answer the phone, so don’t waste your time trying to call. Breakfast was mid, but the coffee was good. Overpriced for what you get.
Carol
Staff was friendly and check-in was easy.
Room was hit and miss with housekeeping. We found items on the floor and in the crevice of the chair which indicates things not moved or checked. Bedding seemed clean.
Bathroom had no fan so a shower steamed up mirror immediately and room never dried up. Toilet seat was loose and was not the correct size.
Shear curtain was shredded from the heat and crumbled when touched and a/c was very loud and never cooled adequately.
Refrigerator was cold but needed shutoff and defrosted because frost took up entire freezer
I booked because we were there for a sports event and our group was in approximately 15 rooms and being together was important but this was in no way worth the $750+ for three nights per room.
I remember when a BEST WESTERN was a top rated hotel. Very disappointed in this property.
Room was hit and miss with housekeeping. We found items on the floor and in the crevice of the chair which indicates things not moved or checked. Bedding seemed clean.
Bathroom had no fan so a shower steamed up mirror immediately and room never dried up. Toilet seat was loose and was not the correct size.
Shear curtain was shredded from the heat and crumbled when touched and a/c was very loud and never cooled adequately.
Refrigerator was cold but needed shutoff and defrosted because frost took up entire freezer
I booked because we were there for a sports event and our group was in approximately 15 rooms and being together was important but this was in no way worth the $750+ for three nights per room.
I remember when a BEST WESTERN was a top rated hotel. Very disappointed in this property.
Jamie
Clean
Shirley
Our room was very clean. Beds were comfortable. It’s an older facility. Breakfast was very good and presented very well. Very kind staff
SAMUEL
Muy bien
Donald
Property was very well maintained for an older property. Pool area was quite nice!
Donna
Room was kind of clean but hallways and stairs were unkept. No ice machine on second floor.
Staff was great and breakfast was good. Would stay again.
Staff was great and breakfast was good. Would stay again.
Rachel
I’m a stickler when it comes to rating hotels. I worked in a corporate setting for the hospitality industry for 30 years. My expectations are high. Your front desk staff and breakfast attendants were great. The bedding - perfect! Public area was really nice. Constructive criticism…. Exterior gardens need attention (remember this is your guest’s 1st impression), 2 of our gstrm doors did not automatically close (not ok), broom the dust away from the edges of the corridors so the vacuums can get to it, get an ice machine on 2nd floor. THANKS!
Terry
We have stayed here for many years on our travels. It is getting to the point where it is going to need to be updated.
Paul
Rooms were clean, staff was helpful, breakfast was average, sitting area of pool was extremely hot and humid.
Doug
Clean room
Sara
The pool was very big!
Samantha
Our initial room appeared have been cleaned when we checked in. Later when i pulled my bed sheets back there was puke down the side table, on the bed skirt, and on the floor. I told front reception and she didn’t have a comment on it but just took my cards and said to move to a different room. Walked into the new room and there was a long black hair on the white towels. Felt grossed out by the rooms and didn’t want my little kids walking/sitting on the bare floors.
Preethi
Clean room with comfortable beds. Breakfast was very good.
Would highly recommend this place.
Would highly recommend this place.
JOSEPH
There was no one at the desk when we got there, waited 10-15 minutes, called twice and got no answer. Finally someone came in from outside to help us. Other than that it was just ok for one night, would not have stayed longer. Also it was 85 degrees in the room when we got there.
Mary
This was a good place to stay for the value. We arrived, close to midnight, and found a room that allowed pets. The front desk man was very friendly and helpful.
Vicki L
Older hotel. Good value for the money.
Edward
Too much outside ambient light at night.
JoAnne
Clean and friendly
Lou
Breakfast was very good. The staff was helpful and friendly. The room was spacious and beds comfortable.
Troy
Just absolutely bad on all fronts. DID accept pets so that’s good.
Frank
Very disorganized staff. Obviously not properly trained.
Martin
Breakfast was nice, clean. Parking was easy to get to our room. Hotel Manager was friendly a d helped solve problems quickly
Suzanne
Check on was quick and easy. Breakfast was amazing. Housekeeping did an amazing job with the room cleanliness
Steve
Although clearly an older building, nice job of remodeling. Room was very clean and comfortable. Food for breakfast was just so-so, but dining space was nice.
Cindy or Grant
The room was comfortable, clean, and quiet. Staff were courteous and helpful. Breakfast had a good offering including hot items, protein, and fresh fruit. Plenty of parking and several points of entry into the building.
Sriharsha
Clean room, good queen beds, value for price
Daryl
Room and hotel were above average. Breakfast was typical hotel fare, nothing to bragabour
crystal
Beds are fabulous breakfast is good
Nasser
Didn’t stay they didn’t have my room
Oscar
Ik
Raul
Room was very updated and clean
Rosemary
Its ok for a quick stop as an overnight stay
David
Breakfast offerings were amazing to say the least,staff was amazing the whole daning room area was superb
Felicia
I really enjoyed my stay. The staff was super friendly and accommodating to my needs. The room was clean. The bed was really comfortable. The dining area was spacious and the breakfast was fresh and delicious. I highly recommend this hotel. If im back in that area i will definitely book again!
Gabriela
Nice staff!
Jennifer
motel is old! broken tile in the pool area. pool area was dirty from the night before had a dirty diaper and towels everywhere. in the room the peel and stick tile was coming up. and the tub was dirty.
K
Not hot tun in this hotel and the pool was very nice.
Glenn
Staff was friendly, quick and easy check in, very good breakfast and was accommodating to pets, also easy to find and easy access.
crystal
The pool area is amazing and so is the pool! Beds are comfortable would definitely recommend
Stacie
We have stay here a few time always a great staff and accommodation
Frank
very nice hotel. Room door needed maintenance. minor issue.
Paul
Everything went well. Good place to stay for the price.
Rebecca
It’s a nice suite we have stayed in before. This time was not so good the furniture is very uncomfortable, cabinets are falling down, and tile is coming apart. There are two tvs and both are impossible to work with poor internet.
Jaime
Room was updated and clean. Comfortable beds.
Cynthia
Clean rooms/friendly staff
John
Tons of things were bad. Breakfast was good the first day but crap the second. Tub faucet didn’t work well, when we checked in gave me a room that was already occupied. Then didn’t have a room like I had book. Room was only sort of clean. Will not be going back.
Kristine
The woman at check in was super friendly and helpful. The rooms was nice and spacious. My kids enjoyed the large heated pool and we enjoyed the fitness center. Breakfast had a good variety of foods for everyone's palate.
Arlene
DO NOT STAY HERE. After booking my rewards night I arrived to have them tell me hotels payment was not going through. I showed them my confirmation receipt and they still said there was nothing they could do for me and could not have been any less hospitable. After 14 hours of driving I was not in the mood and definitely not staying there. As I was checking into my next hotel (MyPlace-highly recommend) they called to say they could help me out now, then proceeded to yell at me when I said I had already rebooked somewhere else.
Awful experience late at night when you just want a shower and a bed.
Awful experience late at night when you just want a shower and a bed.
Sharina
Large spread for breakfast, clean rooms, friendly, the hotel has a weird layout, and the inner rooms have a view of the pool, but definitely would stay again. HAS 18 WHEELER PARKING!!
Elio
Room was clean and comfortable
Christopher
Motel was pretty runed down. Breakfast was definitely not what Best Western is usually known for. Indian own the motel.
cathy
Room was clean, my TV didn’t work so they changed my room pretty quickly. Next room was better.
Karen
My room was huge, clean, and I loved everything about it!
Juan
Clean and safe. Thank you.
Edward
Good staff
Sandra
Clean room and easy access to room from the parking lot
polyna
Good breakfast
Carla
Pool was cold
Nancy
We were traveling through and booked a room. Very comfortable beds.
Jena
Potentially one of the most cost efficient for the pool and breakfast!! Thank you!
Robyn
This location needs a makeover, carpet in hallways has rolls which makes for a tripping hazard. Friendly staff, nice welcoming lobby.
Matthew
The Continental breakfast is what blew my mind!
Shirley
Room was super comfortable and roomy. We have been on the road for 14 days. This was our final night and it was by far the best room, the best bed, the best shower, the best breakfast and the best rate of all other 13 hotels. Great job and thank you!
PAUL
Always like staying there when we get into the Omaha area
Pam
Awesome place to stay for the money!
Staff is polite and friendly, beds are pillow top and dreamy, super HUGE pool heated to 78 degrees F and super CLEAN! Awesome location close to EVERYTHING!!!
Patricia
The hotel is fine and the room was clean. The hotel is located next to a truck stop however and I could hear the trucks running all night long.
Christina
Nice and clean. Comfortable. Nice room. Friendly staff. Pretty good breakfast. Would definitely stay again.
Andrea
Nice beds, nice TV with good channel selection, nice room, clean, quiet, close to food.
Jonathan
The room was fine but at check in the desk attendent told us the pet fee is **$80** PER PET. We paid $100 as the base room rate and they wanted an $80 pet fee! That's the highest I've ever heard of in 4 years of traveling all over the US and Canada with my 7 lb dog. My husband expressed his disbelief at the desk and from what I can see on our credit card statement it appears the employee only ended up processing a $20 pet fee. I appreciate that the fee was apparently negotiable, but it certainly felt like we were being ripped off.
Lesa
Very nice place to stay
John J
Pleasantly surprised
Appears to have been recently upgraded. Was a good stop on a 2 day drive.
Fiorangelys
Loved
Vonetta
Good hotel
Oscar
Overnight heading to CO. Decent place!
John
Clean and comfortable although showing some age. Comfortable mattress. Very adequate breakfast.
Price was right!
Price was right!
Bradly
Dated but not terrible. Staff was friendly and the room was decent. Would stay again if in the area.
Jeremiah
Relatively clean, the pool had some small rocks in it and my boy ended up slicing his foot open. The lady at the front desk was very nice and provided a first aid kit. Just was a little upset about how the pool even had some small rocks in it in the first place. Room was clean, huge continental breakfast was great.
Robert
Excellent place to stay.
TB
Breakfast is not much, actually it's not even worth the money they ask for. For the rest the place is ok, the room was clean. Had to fill extra form and the cc got blocked for 5 workdays; not much of a customer friendly place , all in all. But for a night stay it was ok.
Kevin
Older building but everything was clean. Front desk staff were very kind and checkin was quick. Just off the interstate and near fuel and food. Plenty of parking for truck and trailer. Will definitely stay here again on my way back home.
McCall
Affordable
Big pool area. Clean. Great price
Theodore
Very
Location & surroundings
Best Western Crossroads of the Bluffs
2216 27th Avenue, Council Bluffs, United States
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Best Western Crossroads of the Bluffs
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