Name: DoubleTree by Hilton Hotel Omaha Downtown
Address: 1616 Dodge Street, Omaha, 68102, US

10/10

Exceptional

22 Jul 2026

Pradeep Kumar

Ugoof

10/10

Exceptional

22 Jul 2026

Michael

Excellent clean room. Centrally located.

6/10

Pleasant

20 Jul 2026

Jose

Its a good decent place to stay

Partner

10/10

Exceptional

17 Jul 2026

Siera

Had a great time

Family_with_children

10/10

Exceptional

11 Jul 2026

Cari

Cookies are always good but the staff was excellent!!

Self

4/10

Poor

10 Jul 2026

Joshua

I’d avoid this hotel. Toilets wouldn’t flush, had friends whose room had water leaking from the ceiling and they wouldn’t let them change rooms. Charged $400/$500 a night then charged me .50 for paper plates to eat room service. One of the worst hotels I’ve stayed in.

Family_with_children

4/10

Poor

09 Jul 2026

Alyssa

Needs a major refresh.

Family_with_children

10/10

Exceptional

02 Jul 2026

Kevin

Close to the office. Food was good. Staff was helpful and nice

Self

10/10

Exceptional

01 Jul 2026

Anthony

The chocolate chip cookie is always delightful. Location is great. The shuttle is super handy.

Self

6/10

Pleasant

01 Jul 2026

Kate

Room was clean and quiet but pillows were not comfortable. Huge bathroom but no counter space. Pool was OK. People were getting stuck trying to use their hotel key to get out of the parking garage and no one came out to help

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Jan

The shuttle service alone is worth staying at this hotel. The shuttle will take you almost anywhere within a four mile radius, including the airport. The Old Market is close by, within walking distance. The breakfast (not included) is very good. The most impressive part of our stay was the service. Everyone we encountered was lovely. The front desk folks, drivers, cleaning lady, and breakfast attendants were first rate!

Family_with_children

6/10

Pleasant

21 Jun 2026

Lauren

Hotel is outdated- felt dingy. Desperately needs a remodel. Elevators took forever and the button would go out multiple times while we were waiting. Didn't have hot water one morning. What they charged during the College World Series was outrageous for the quality of the hotel

8/10

Excellent

21 Jun 2026

William

Bar was under staffed and could have earlier in the day

Friends_and_family Family

4/10

Poor

20 Jun 2026

Jason

Standing water in the tub. Water leaks above the toilet & shower. No hot water for two days. Front desk does not answer the phone, and we had a family member with mobility issues, so getting the shuttle to pick us up was impossible. Only one elevator seemed to be working. The entire facility is outdated amd falling apart.

Family

8/10

Excellent

20 Jun 2026

Megan

Staff was very nice and helpful. It was a busy weekend for them with Wicked being in town and a huge baseball tournament taking place. With how many people were there the staff never had a line and always had a smile on their faces. I also really liked how they had someone operating the elevators for you. No kids just pushing buttons to ride the elevator.

Friends

6/10

Pleasant

15 Jun 2026

David

Stayed during the College World Series. Not too far from the stadium and they weren’t trying to price gouge and take advantage of you, which is nice. Parking was easy.
Hotel is very dated and dark. A very 80’s feel. Baseball themed decorations were bought at Party City and didn’t set a very festive mood. “It is your birthday” type feel (Office fans only)
Marijuana smell greets you as you arrive.

I would choose a different place to stay again except for College World Series. I appreciated them not price gouging

8/10

Excellent

10 Jun 2026

Nicole

Staff was very helpful and friendly. The shuttle was very convenient getting around the area, including the convention center. Good location to walk to downtown locations.

Self

2/10

Poor

05 Jun 2026

Erin

The bathroom above me flooded my bathroom soaked my makeup and all the surfaces, water was pouring from the lights and exhaust fans. This woke me up from sleeping (it was such a large amount of water) and I had to pack and be moved to another room at 11pm, with a conference to attend in the morning. They offered me $25 to the bar (which I wasn’t able to use) for my inconvenience.

10/10

Exceptional

27 May 2026

Norman

Property was clean and staff very nice

10/10

Exceptional

19 May 2026

JIYOUNG

I was so surprised because the bathtub was slippery.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Carla

The entire staff was very helpful! The staff checked in with us every day to see how our stay was going so far.

Family

10/10

Exceptional

14 May 2026

Marvin

Great experience. They were there when my reservation at the Hotel Deco was canceled at the last minute

Partner

8/10

Excellent

07 May 2026

JOE

Everything was good thank you

Business

10/10

Exceptional

04 May 2026

Misty

Clean p

8/10

Excellent

26 Apr 2026

Nicholas

Great experience but for some reason we were given the handicap accessible room. Not complaining but odd. Free shuttle service was great getting around downtown.

Partner

4/10

Poor

26 Apr 2026

HUGO

Hotel is decent but for the price for the type of room it is not worth the value . Paid 400 . For a suite only one elevator worked . People are great but they are working with limited options . There are better rooms with better amneties with different companies in the same areas

10/10

Exceptional

22 Apr 2026

Richard

Decent place

Partner

4/10

Poor

20 Apr 2026

Gregory

$18.00 per person for a very generic breakfest, the kind you get for free at most places. The hot water for showering was almost nonexistent. They had a bank of 5 elevators, they only had 1 working, so they had to open the service elevators to the public. At one point we got onto the one elevator and all the lights in where out, including the lights on the panel and lights to let you know what floor you were on. The lobby was always cold and they would not adjust the temperature, even though a lot of people complained. Thier fix was to place a space heater on one table in the bar area. Everyone in the bar and lobby that were hanging out had to bundle up with jackets.
One positive review from me was the food they served in the afternoon was pretty good. The bar keeps where doing thier best to keep up with the food orders and drink orders. They work thier butts off. Hats off to that crew.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Andrew

Elevators were not working properly. Public restrooms had plumbing issues and the non working paper towel dispensers.

Family_with_children

8/10

Excellent

19 Apr 2026

Elayna

Quiet hotel- only complaint is being charged to park my car in the parking garage.

4/10

Poor

03 Apr 2026

Jeremy

Was charged $6 a few days after for an unknown reason. The water in the room was only hot and hotter. Requested a refrigerator and didn't get it.

Business

10/10

Exceptional

29 Mar 2026

Teri

Everything has been wonderful

4/10

Poor

15 Mar 2026

Heidi

The rooms were insanely hot! Doesn't have a fridge. Staff wasn't the friendliest.

4/10

Poor

09 Mar 2026

Leah

No hot tub.. no microwave or small refrigerator. No option of plain coffee that most places provide. Have to pay for Starbucks or use the small deal in room and only had enough for one cup.. prices on fruit and yogurt cups was ridiculous

Family_with_children

8/10

Excellent

08 Mar 2026

Janai

Staff were friendly, hotel was clean. Breakfast could have been better.

6/10

Pleasant

05 Mar 2026

Doug

The hotel was nice, the construction all around it was horrible, most of the road are completely blocked off and torn completely down. It’s a nice town

Partner

10/10

Exceptional

22 Feb 2026

Gary

Excellent staff, friendly and helpful!

6/10

Pleasant

12 Feb 2026

Jack

Yes

6/10

Pleasant

07 Feb 2026

Dean

Was going to shower, it took forever to get hot water.

Partner

8/10

Excellent

31 Jan 2026

Jessica

The restaurant served good food and beverages. The room was clean and comfortable.
But, the coffee pot in our room did not work and the person in the coffee shop did not know how to make any specialty drinks. Wish she would have said that she could only serve the brewed coffee and no espresso drinks.

Leisure Friends

10/10

Exceptional

17 Jan 2026

Jamie

We stayed there the night before an early flight. The shuttle service took us to the Old Market and picked us up after dinner. We had to leave for the airport at 5:00am and the shuttle was right on time. Front desk staff were very friendly!

Leisure Family

6/10

Pleasant

15 Dec 2025

Kurt

Tv didn’t work, an attempt was made to fix it, but it was unsuccessful. Breakfast was comped, thank you. One of the outlets on the light did not work.

10/10

Exceptional

12 Dec 2025

Joe

Clean room, staff friendly and welcoming only negative was wife looks forward to the cookis and the ones she got were beyond hard like almost couldn't bite thru them.

Business_and_leisure

8/10

Excellent

17 Nov 2025

Lowell

The staff was very nice and helpful.

Partner

4/10

Poor

19 Oct 2025

Ashtyn

Room was dirty, the tub and bathroom sink didn’t drain.

Partner

10/10

Exceptional

15 Oct 2025

John

Michelle at the front desk was amazing. Thank you.

Leisure Family

10/10

Exceptional

13 Oct 2025

Katherine

Cool

10/10

Exceptional

08 Oct 2025

Alexis

An absolute amazing experience

10/10

Exceptional

05 Oct 2025

Josh

Fast and clean

Sarah at front desk was great. Fast check in, courteous, well spoken, and answered questions quickly.

Self

10/10

Exceptional

04 Oct 2025

KATHLEEN

Clean & inviting

6/10

Pleasant

01 Oct 2025

Shelton

17 years ago it seemed easy to go through the motions. Today with the passed renovations it seemed hard. Crammed room space especially the bathroom. Not worth the money. The last 2 nights at Little America in Cheyenne put this place to shame.

Leisure Family

8/10

Excellent

29 Sep 2025

Robin

Good

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

Vicki

We were in town for a concert. I booked this hotel for the walkability, and for the great reviews. It lived up to the hype! Check-in was smooth, and Sarah was amazing! Even gave us warm cookies. Dennis drove us to the concert & picked us up, even though traffic was a MESS! The room was clean & comfortable. Will stay here again!

Leisure Partner

10/10

Exceptional

22 Sep 2025

Alisa

It was really nice to have the shuttle transport us down to restaurants and bars in the area.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Tshaka

It was great

10/10

Exceptional

01 Sep 2025

Todd

Everything was great!!! THANK YOU!!!

2/10

Poor

19 Aug 2025

Ann

The staff was very nice and helpful, especially Branisha. The hotel had a lot of people staying there, yet there was only 1 elevator in service the entire time we were at the hotel. We had long waits to go up and down. We had the room next to the elevator and it was loud causing difficulty sleeping. Our room did not have a good AC unit. It was hot in the room throughout our stay. The room also smelled like cigarette smoke even though it was a non smoking floor. We only had hot water. We had no old water at the sink to brush our teeth and had to use the bottled water which I was charged for even though I am a Hilton honors member. Not a good experience at all.

Leisure

8/10

Excellent

18 Aug 2025

Megan

This hotel is in a great location, only a few minutes from the Old Market and the airport. The rooms were large, but they felt dated. There was a vent in our ceiling that was hanging loosely, and not a lot of room in the bathroom. The highlight of this property was the shuttles! There were shuttles running to and from the airport and also one on weekend evenings to help you get around town. Special shoutout to Dennis, who gave us awesome recommendations and was an accommodating driver.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Jerome

Was amazing from our first step on the property til the last

Leisure Family

8/10

Excellent

11 Aug 2025

Verified traveler

Everything was good minus having short staff which meant waiting for a staff member to arrive after 15 minutes at Starbucks there

Friends_and_family Family

2/10

Poor

09 Aug 2025

MARQUIETTA

I had the worst experience. Among arrival checked into my room dirty towels, used soap in bathroom. The rooms were very old had a smell. The rooms price were very high a night not to even have a refrigerator in the room. For this hotel to be downtown area I was very disappointed. They charged my room double on parking and charged me for water I didn't touch. I'll never go back there again!!!

8/10

Excellent

31 Jul 2025

Susan

All wonderful except store for snacks area was not open all night and they did not have outlets for phone Chargers. I forgot my plug. Very annoying because I could not charge anything.

Leisure Self

8/10

Excellent

27 Jul 2025

Melissa

Nice Hotel & staff

It was a good stay... parking is ok not greatest but ok. Pool need more tidying during day then it got ...not enough towels in area. Asked for towels from maid never recieved had to call clear to front desk twice once each night and wait dor them. Bht room good , bes comfortable, not to comfy pillows but very spacious bathroom. And 4.00 for bottle water is crazy. ( not customer friendly price)

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Zachary

Great

Busy day in Omaha. Restaurant bartender was excellent and quick! Front desk staff was very helpful and kind. Would book here again. Trash cans in the room were very small and there were no trash bags.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Fabiola

❤️

8/10

Excellent

18 Jul 2025

Brandon

The hotel is conveniently located, within walking distance of the Gene Leahy Park and the old downtown area. But they also provide shuttle service, which is awesome. We spent a lot of time waiting for the elevators, and I'd like to see a better selection on the restaurant menu, but overall, it was a good experience. The indoor pool was nice, but I love a hot tub, and that was missing.

Business_and_leisure Friends

10/10

Exceptional

17 Jul 2025

Jen

The staff was fantastic! The rooms could have used a mini fridge, or even more working ice machines on each floor (we tried 5 different floors. But otherwise, it was clean enough, people were great, and we had a great stay. Thank you!

Leisure Family

10/10

Exceptional

14 Jul 2025

Richard

Incredibly friendly and helpful employees

Leisure Friends

8/10

Excellent

05 Jul 2025

Emily

It was a good experience for the most part. Loved the size of the room with having kids. Didn't like having to pay for parking each day or that you don't get complimentary breakfast. Definitely not worth what they charged per person either. On the other hand they do have a Starbucks in the lobby would have been even cooler if the barista stayed in eyes view of the register to serve. Ended up having to get coffee after we checked out and left. All the front desk ladies were super nice and helpful though!

If you're a first time visitor like we were note that's the hotel is DOWNTOWN and basically all the roads are one ways. Our GPS actually took us to floor one but the lobby is floor two which threw us for a loop.

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Adomale

I recently stayed at this hotel and had a pleasant experience overall. The staff were exceptionally kind and welcoming, always ready to assist with a smile. I really appreciated their friendliness and helpfulness during my stay. However, I would advise caution if you plan on walking around the surrounding area at night, as it felt a bit unsafe. Despite that, I still enjoyed my stay and would consider returning.

Leisure Partner

2/10

Poor

01 Jul 2025

Heidi

They had plumbing issues. The two rooms I booked had steaming, scalding water in the TOILET and SHOWER didn't work. Hot and cold were switched, so I requested to be moved. They moved us exactly 10 floors up into the same rooms as on the 4th floor. IT HAD THE EXACT SAME PROBLEM. We were attending two doctoral graduations at Creighton, I went home with Covid to top it all off. Horrible. I am a HIlton Honors member as well. $1200 for those two rooms and they were unsafe. I was so upset, I had to wait and deal with it when I got home. I deserve an entire comp for that wretched experience and Hilton Honors will be working with me.

6/10

Pleasant

23 Jun 2025

Pamela

It was mediocre and overpriced. The staff were friendly and helpful. The tournament atmosphere was its saving grace.

Leisure Family

6/10

Pleasant

18 Jun 2025

Kevin

Not a fan.

Visiting during the College World Series so I understand things are a bit strained from a staffing perspective. That said, our first room (we requested a new one) had a very used soap bar in the shower, leaking toilet tank thru the flush handle, & mold on the shower curtain. Food situation was busted....I'll keep it at that. The shuttle service and drivers were the loan bright spot. Actually, the staff behind the desk did thier best fielding what I could see/hear as an endless list of complaints....their was a clip board pages deep.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Jason

Wonderful stay as always and so convenient to the men’s CWS

Leisure Friends

4/10

Poor

12 Jun 2025

Justin

Even though I payed through Expedia the front desk lady ran my card for the full amount. I’m still waiting for the pending charge to drop off of my card. I also felt like the staff was ok. They never seemed happy to help. More just obligated. No experience felt warm.

Leisure Family

8/10

Excellent

08 Jun 2025

Don

I’ve machine wasn’t working on the 5th floor.

Leisure Self

4/10

Poor

04 Jun 2025

Balwinder

My card was charged twice for accidental deposit and my legs were itchy fell like something was biting me.

Business Self

10/10

Exceptional

30 May 2025

Jesse

I love the swimming pool. also, the front desk staff was amazing, loved it,

Leisure Self

10/10

Exceptional

27 May 2025

Hajir

It was great

Friends_and_family Family

10/10

Exceptional

23 May 2025

Joletta Marie

Very clean lobby area. Helpful staff

Leisure Family

8/10

Excellent

23 May 2025

MARY

It is centrally located. Staff are very nice and helpful. It was very bust the weekend we were there and some of the elevators were broken. It took forever to get up and down.

Leisure Family

10/10

Exceptional

17 May 2025

Leonard

Thumbs Up

10/10

Exceptional

14 May 2025

Ann

Great stay.

Leisure

6/10

Pleasant

11 May 2025

MaryAnne

We brought our dog and loved that there was a little park across the street for walks. There is a $75 non-refundable pet fee-FYI & self-parking costs $15. The convenience of having a Starbucks, a restaurant, and in room dining options was great, but the rooms themselves are run down. The sink only had warm/hot water, there was a stain on the carpet, the tub faucet sprayed when you ran the shower, and in one of our two rooms, the toilet did not flush properly.

Leisure Pet

4/10

Poor

07 May 2025

kathleen

Not good service at front desk. Called me at 11pm to talk about a $6 charge and said I had to come down now to front desk, even though I had given my charge card when I checked in , a nd was told they would keep a $50 open charge for any incidentals. Also got a call at 10:45 pm from front desk that was a mistake. When I called for room service I was told there is no room service today. I went down to front desk and asked why, and was told, of course we have room service today. So I think that was front desk manager and she got me room service. I would not stay there again. Very disappointed in a Hilton property. Absolutely no amenities in room, not even a clock, but there was soap and shampoo.

Leisure Self

8/10

Excellent

27 Apr 2025

Erica

The staff were professional, friendly, and helpful!

Leisure Partner

6/10

Pleasant

15 Apr 2025

casey

Coming from colorado I didn't realize I book room right into downtown, parking was limited. Overall it was good.

6/10

Pleasant

08 Apr 2025

Perla

staff was very nice and everything was clean but the elevators stopped working so i had to walk down 11 flights of stairs or wait a very long time for the elevator plus the elevator got stuck so i woke up twice from alarms going off which was not pleasant

Leisure Friends

4/10

Poor

07 Apr 2025

Verified traveler

Not a good stay

-No cold water in the bathroom, only very hot water
-Room looked and smelled old
-Was not offered a cookie at check in

Business

8/10

Excellent

27 Mar 2025

Patrick

Great neighborhood and friendly staff

Business_and_leisure Self

4/10

Poor

27 Mar 2025

Kristi

No body wash,I had to use shampoo.The shower handle and bathtub faucet were falling off.I could only get hot or cold water,if I tried to put in the middle the shower head would only dribble out.Everything the bathroom was old,moldy and cheaply done.City Pub was expensive for what you got and it wasn’t all that great of food.Only thing pleasant was the staff

Friends_and_family Family

6/10

Pleasant

05 Mar 2025

Annette

Blizzard evening

The hotel at check-in was delayed due to no internet for the past several hours, could not confirm my reservation even though I had my confirmation paperwork. Cold air blowing out of vents, but front desk sent someone to look at the trouble over and hour before they responded.

Self

10/10

Exceptional

01 Mar 2025

Stacie

Nice place.

6/10

Pleasant

25 Feb 2025

Stephen

Was ok hotel a little old and musty heater would come on come on constantly trying to keep it warm because the sliding glass windows let so much cold air in

Business

10/10

Exceptional

14 Feb 2025

Sharon

I enjoyed stay

Business_and_leisure

10/10

Exceptional

25 Jan 2025

eric

Excellent

Leisure Family

8/10

Excellent

12 Jan 2025

Samantha

Lovely Staff, Needs Updated/Renovations

The staff were amazing. Mackenzie & Michelle(?) at the front desk, Dennis the shuttle driver, the ladies who worked the breakfast buffet, & the bartender/server at the bar/grill were all very friendly & provided excellent customer service. The only qualms we had were with the condition of our room & the establishment overall. Considering the Hilton/Doubletree reputation, we were surprised by the condition of our room.

There is a definite need for this property to be renovated. In our room, the wall had wallpaper paste all over it. The carpet was frayed at the entry way to the room. In the bathroom, the grout in the shower was black & the exhaust fan was half hanging out of the ceiling. The shower was difficult to use & the water only came out very hot. The dresser in our room had a lot of scratches & a chunk missing out of it & one of the bedside lamps had a lot of chips in it. We were also disappointed with the breakfast buffet. Considering the price ($18 per person), the selection wasn't spectacular & most of the food that was supposed to be hot was barely warm or even cold.

Given the price per night along with the additional charges of parking, breakfast, etc. we were just disappointed. There isn't an enclosed walkway from the parking garage to the hotel, which in the winter is a bummer. I don't think we will stay at this location again because of the cost & condition. We've stayed at hotels (even motels) that have cost less per night & were much better quality.

Partner

10/10

Exceptional

05 Jan 2025

Ghulam

The best hotel ever. Really quiet and nice place

Leisure Partner

8/10

Excellent

19 Dec 2024

Kendall

Nice place.. a little older but still nice. would stay there again for sure. walking distance to the Theater

Leisure Partner

4/10

Poor

08 Dec 2024

Emily

Wouldn’t recommend

To start the parking (finding the parking) was very difficult. I had to call the hotel to find out where to park. Upon walking into the hotel the front desk staff was very nice. That’s about where my great experience was over. Getting on the the elevator it was very shaky and small. Then getting to the 18th floor where we had a 2 bedroom family room when we got to our room and opened the door we had to shove and once inside the door almost fell off the hinges because they were loose we had to lift up on the door and push it closed. Then first world problems the TVs were not working so had to call someone to come change the input as we didn’t have access to that remote. When they get their the laughed at the door and stated someone should fix that… no duh. Then upon going into the bathroom we found out the sick had no hot water when you turned the faucet there was nothing, then when we went to take a shower it was luke warm never got hot even when cracked all the way up. My kids wanted to go swimming so took them down to the pool but soon found out it was not warm either and didn’t swim long. We didn’t wait the breakfast so don’t know how that was. It’s clear this hotel needs a big renovation and I’m sure the draw is the location so close to the event center but to pay what we did and the quality was disappointing.

Friends_and_family Family