Name: Best Western Plus Omaha Airport Inn
Address: 2510 Abbott Plz, Carter Lake, 51510, US

10/10

Exceptional

21 Jul 2026

Bonnie

The room was clean and the desk staff was friendly. We got in really late and did not get there in time for breakfast in the morning, which I did think was rather early (9:30). The rooms were very nice and had everything we needed. It was located next to a Perkins, which was very convenient.

Family

10/10

Exceptional

21 Jul 2026

Bonnie

Updated rooms look very nice.

Partner

8/10

Excellent

20 Jul 2026

David

Very accessible, great shuttle service to A/P, excellent b'fast buffet & pleasant desk staffer on check-in

Self

8/10

Excellent

20 Jul 2026

Brandi

Quick and easy access to the airport. Gas station across the parking lot is convenient.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Brittney

Only stayed one night on our road trip to Omaha. Dated resort but clean and front desk staff was great!

Partner

10/10

Exceptional

19 Jul 2026

Connie

Very clean; staff answered all questions and were very helpful. Breakfast bar was so-so.

Self

8/10

Excellent

18 Jul 2026

Penny

Breakfast was good

Family

10/10

Exceptional

17 Jul 2026

Yudisleidis

Nos encantó nuestra habitación! Todo muy limpio , buena iluminación! La temperatura del jacussi espectacular, al igual que la de la piscina.
El desayuno buffet con variedad y de buena calidad.
El salón principal del hotel : acogedor !

Partner

10/10

Exceptional

17 Jul 2026

Kathryn

Did not eat breakfast. Left very early

Partner

10/10

Exceptional

16 Jul 2026

Maria

For this property, we really liked extra space in the comments area for larger families

Family_with_children

10/10

Exceptional

14 Jul 2026

Marla

our room was very newly renovated and lovely. pool & hot tub were nice! staff was friendly. Bed was comfy!!!

Partner

6/10

Pleasant

12 Jul 2026

Cynthia

A little scratchy of a neighborhood but close to airport and a Perkins next door.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Sheree

The only issue I had is that my room did not get cleaned daily but I guess you had to ask upon request.

Self

10/10

Exceptional

10 Jul 2026

Joey

This was a good stopping place before a flight to Los angeles. Close to airport, clean and hearty breakfast. Room was well maintained.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Krystle

I'm shocked that this place got more than 2 stars. The rooms are in dire need of updates and repairs. The bedding from the sheets, mattress protector and mattress were all stained. The pillow case was shredded. The pillows are so worn down they compress them into tiny squares and even that is still too flat. The tub and counter are cracked and unstable. That was just my room. My friends room smelled of mold and mildew. Definitely a health hazard for anyone, let alone my friend that was getting over an illness, to stay in.
The pool area was excessively too hot and humid. We couldn't stand to breathe in there after 2 minutes.
They wouldn't work with us to give any kind of refund. Oh, and cherry on top.... it's across from a gentleman's club. Not the place I wanted to be staying at with my kids.
If I could give 0 stars I would.

Family_with_children

10/10

Exceptional

09 Jul 2026

Ron

Close to airport. Great location. Spacous room.

Self

10/10

Exceptional

08 Jul 2026

Heidi

Clean room with very comfortable beds. We stayed because of a very early morning flight, so weren't able to enjoy the breakfast. Shuttle service to the airport was right on time.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Doreen

Staff were courteous and helpful. Location was convenient for proximity to the airport. Unfortunately the bathroom updates were not done very well. The water took awhile to get hot for showers.

Family

8/10

Excellent

07 Jul 2026

Patrick

The morning buffet was great quality and diverse.

Family_with_children

6/10

Pleasant

07 Jul 2026

Deborah

Rooms were ok. The hallway smelled like cigarette smoke. The breakfast was not the best. Options were little and not very clean area. The female shuttle driver to the airport was upset she had to take us and then drove 60 in a 40mph zone.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Howard

Every thing was great, especially for an airport hotel. Staff were helpful and the room was larger than I expected.

10/10

Exceptional

02 Jul 2026

Ahmed

Nice and clean

8/10

Excellent

01 Jul 2026

Rebecca

Proximity to the airport was good. Breakfast was a good perk.

Self

8/10

Excellent

30 Jun 2026

Daija

Breakfast was ok room was beautiful jets in the were out nd like warm water pool was great big as well and a little nosy but overall very respectable environment

Partner

6/10

Pleasant

29 Jun 2026

Steven

Nice clean hotel with comfortable beds but noisy all night with people or nearby cars with very loud stereos

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Joy

It is a nice clean hotel that is being taking care of. Beds were comfy and the 2 queen room was perfect for stay.
Only thing I notice you can not use the fridge in the room as the door won't open due to the tray it is on.
The hotel was very busy and breakfast in the morning was not keeping up. I would stay again.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

David

Everything was perfect

Family_with_children

10/10

Exceptional

27 Jun 2026

Kathy

Easy check-in. We were happy that the hotel had a shuttle service to and from the airport.

Partner

10/10

Exceptional

27 Jun 2026

Robert

A1!

Partner

2/10

Poor

26 Jun 2026

Justin

Please know that this property is right next to a gentleman's club which means there are a lot of unwelcoming guests on the property in the morning. They are very very very blunt when you check in that your car and any damage to it is not their issue. I know this to be a thing for hotels in general but they were very very concerned about pointing this out. Its not worth the price for how old the rooms seem, the pool was down the whole time we were there so was a waste to even come here.

Partner

10/10

Exceptional

26 Jun 2026

Mary Eileen

Welcoming staff and comfy beds.

Friends

10/10

Exceptional

25 Jun 2026

CHERYL

Nice hotel. I experienced a problem with the air conditioning unit, it wasn't working when I got in. I went to the desk and a staff member came to the room and fixed the problem immediately. It needed to be reset (button is on a plug going into the wall). I've never experienced that before or have seen that. The other thing I would say is, the breakfast is very good. The first day everything was ready on time. On the 2nd and 3rd days of my stay, a different employee was still setting things up and the coffee machine wasn't available right away. It didn't take long but if you can't wait, then you'll have to get coffee elsewhere.

Partner

10/10

Exceptional

24 Jun 2026

Mary

Clean room

Family_with_children

10/10

Exceptional

24 Jun 2026

Molly

The rooms were clean the bathroom was nice The front desk lady was very helpful and their breakfast was good

Friends

10/10

Exceptional

23 Jun 2026

Peter Marvin

Clean, good bed, friendly staff
We gladly stay again

Partner

6/10

Pleasant

21 Jun 2026

Ann

For being a sweet, the person that was using the sofa bed had to go get their own sheets and pillows and pillowcases. And the Keurig coffee only had one K cup, and there were four people as it said on the reservation kind of disappointed.

Friends

6/10

Pleasant

21 Jun 2026

Tim

The room was big, well maintained and clean. The breakfast included was good kids loved the waffles. The negative The bed and pillows were very hard. Couldn't get comfortable

Friends_and_family Family

2/10

Poor

20 Jun 2026

Jim

We reserved a King Suite with a pull-out sofa bed for three guests, but our stay was extremely disappointing. Upon arrival, we discovered there were no linens provided for the pull-out bed. When we contacted the front desk, we were given only a set of sheets and what appeared to be an old, child-sized blanket. We were also told the hotel had no additional pillows available, leaving my son without a pillow for the night.

Later, the hotel located what they claimed was a comforter, but it turned out to be a mattress pad rather than proper bedding. Even the pillows on the king bed were unusually small and inadequate. The bathroom was stocked with only two towels despite the reservation clearly being for three guests.

To make matters worse, there was excessive noise throughout our stay. Children were running up and down the hallways yelling and creating disturbances for long periods of time, making it difficult to relax or get a good night’s sleep. The overall atmosphere was disruptive and far below what we expect from a hotel.

The food was also very disappointing. The quality was poor, and it did not meet the standards we would expect for the price paid.

Overall, the hotel failed to provide basic necessities for the number of guests in the room, including proper bedding, pillows, towels, and a reasonably quiet environment. This was a frustrating experience, and we would not stay here again.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Kim

This was an amazing hotel for the price booked during busiest time of year and was a wonderful surprise at the quality.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Edwin

Thanks!

8/10

Excellent

16 Jun 2026

Kathy

The beds were really comfortable and the breakfast was good. The bathroom could use more cleaning. There was mold underneath the built in soap holders.

Partner

2/10

Poor

15 Jun 2026

Lawrence

Avoid this roach motel unless you have no other options

Partner

8/10

Excellent

12 Jun 2026

Holly

Convenient location for early flight, shuttle to the airport. Helpful, friendly staff

8/10

Excellent

11 Jun 2026

Denelle

Daniel at the front desk was awesome. Very helpful and friendly. Early airport shuttle was great and the main reason we chose this hotel.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Rod

Trash in elevators and pool area cluttered with tools and materials for upgrades I'm assuming. Ladder leaning against wall just a few feet from the pool, which had no towels, was just asking for problems. Location is great though and maybe after everything is done it will be better.

Partner

8/10

Excellent

08 Jun 2026

Beverly

The property was clean and rooms were clean. The manager seemed nice.
The pool was closed the first night which was a very big disappointment since that was the main reason we picked this hotel (and the waffle maker). The next 2 nights the chlorine level was so high we couldn't stand to be in the water more than about 15-20 minutes because it burned our eyes so bad.
The breakfast was okay, all processed food. The eggs, sausage, and ham were frozen patties that had been warmed. The first morning we came down at 7:45 and only one of our party made a waffle before it ran out of batter. The lady cleaned up the dispenser and put it away. When I asked about more waffles since breakfast was until 9:30 she said no more, try tomorrow. The next 2 days everyone made a waffle, I don't know why she didn't want to make more batter, I could see there was more but she just didn't want to make it that first morning.
The pillows were tiny and thin.
Overall I wouldn't stay here again, but at least it was clean!

Family_with_children

8/10

Excellent

08 Jun 2026

Jason

We would stay there again!

Family_with_children

10/10

Exceptional

08 Jun 2026

Anita

Breakfast was very good.

Partner

4/10

Poor

07 Jun 2026

Jennifer

Liked: Comfortable bed. Convenient to our destination.

Disliked: when we checked in there was a sign “pool closed”. We were staying two nights and didn’t pre pay. I asked about the pool closure and was told by the front desk that “it will reopen tomorrow”. It was later anyway so I went ahead and stayed instead of finding other accommodations. The pool did not re-open.
Our room was strange. It was a king suite that was partially remodeled. The love seat (with three end piece cushions) was shoved on the side of the night stand that was not removed in the remodel. The night stand and the two headboards remained. Due to the positioning of the loveseat it was located about one foot from the fridge that opened out into the wall, not into the room. The table was shoved onto a corner. This resulted in a LOT of empty space.
The king bedroom had a matching nightstand the same as to the one in the living room. The other night stand was an odd height mismatched nightstand.
The hallway had an odd chemical/mold smell.
When I notified the night manager (the same one who advised me the pool would be open) the room was jumbled together making it difficult to access the fridge and leaving a lot of empty space and the smell he replied that “the room is furnished like it was supposed to be, there was not odd smell in the second floor hallway and the contractors didn’t finish”. Zero empathy.
I didn’t mention that the living room ac made a weird sound when running. DISPLEASED

Family

10/10

Exceptional

07 Jun 2026

Glen

Nice quiet and clean

Partner

10/10

Exceptional

07 Jun 2026

David

The rooms smelled a bit and didn’t get any room service daily

Partner

8/10

Excellent

06 Jun 2026

Tara

Our check in was good. Quick and easy. Staff was friendly at that time. Our room was as described and adequate for our traveling needs. The pool area was great as was the hot tub. After swimming we went back to our room to shower and get ready for bed for the night. We had a party of 4 and only 2 bathroom towels. My husband went downstairs to get 2 more towels so we could all shower. The manager on staff was super rude that we asked for 2 more towels and had horrible attitude and after he went to get them he threw them at my husband. I am sorry but I dont feel this was a horrible request. Breakfast the next morning was good and hot. Plenty of choices. Other than needing more towels we had a great stay.

Family_with_children

10/10

Exceptional

05 Jun 2026

modesta

Staff were very kind, room was clean food was also great

Family_with_children

10/10

Exceptional

05 Jun 2026

Thomas

The hotel is very nice, especially for business travel, and conveniently located halfway between the airport and the large CHI Health Center (convention center, not hospital!) downtown.

The staff was great and accommodating and quick to care for needs. They have a nice hot breakfast but if you want something nicer there is a Perkins just across from it. I met a business colleague there for a breakfast meeting.

The TV's have YouTube and one other digital channel (can't recall if it was Netflix or Prime or what because I didn't use it). That's a nice perk since I like to sign n and watch the news on YouTube after a long day.

Based on my experience (two night stay), if you stay here you won't be disappointed.

Self

8/10

Excellent

02 Jun 2026

Jun

Twas great except for my access cards suddenly not working

Self

6/10

Pleasant

02 Jun 2026

Garrett

I stayed at this hotel because it was close to the airport and offered a shuttle service. I reserved a 5 AM shuttle. The kind woman at the front desk kept saying, \"It will be here. It is rarely late.\" After several minutes of waiting, I asked her to call the shuttle driver to see where she was. The driver hadn't even left the airport to come back to the hotel. I was late getting to the airport. That was frustrating, since it was one of the primary reasons I chose the hotel.

10/10

Exceptional

31 May 2026

Nelda

Great location. Rooms were very clean. Appreciate the concern of manager regarding how our breakfast was. Very helpful when our keys did not work. Will gladly stay here again.

Family

8/10

Excellent

30 May 2026

Terry

Room was clean and the beds were comfortable.

Family_with_children

10/10

Exceptional

30 May 2026

Magenta

The place was excellent and the staff was very accommodating. It also helps that the place is near alot of fun things to go and do.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Danielle

Parking was difficult on Saturday night no parking spots.

Family_with_children

6/10

Pleasant

27 May 2026

Mary

The room was clean. The only issue I had was that it was terribly noisy. Not the fault of the hotel or staff. The people in the room above me were loud until late at night and the traffic noise was quite loud. Otherwise my stay was pleasant.

Self

8/10

Excellent

27 May 2026

Jay

Staff was very welcoming and helpful. Great hot breakfast options. Pool and hot tub were clean. Property does show some wear and tear in some of the hallways and common areas, but the rooms were clean and comfortable.

Friends_and_family Family

8/10

Excellent

26 May 2026

Melissa

Breakfast available starting at 4 am, which was great with having an early flight.

Family_with_children

10/10

Exceptional

25 May 2026

Nikita

The hotel was very clean. I stayed for five days and they had everything that I needed. The staff was very friendly especially a man at the front desk named Reddy. I stayed in a suite. It was very spacious. The beds were comfortable. The hotel was very quiet as well so you and your family can get some rest. The hotels in a great location if you are doing any events in the downtown area it’s just a few minutes away. I would definitely recommend staying here.

Self

10/10

Exceptional

25 May 2026

Barbara

Easy to get around to tourist places, good breakfast, nice and clean room.

Family_with_children

10/10

Exceptional

25 May 2026

Julie

Large room for great price. Had cupboards but no dishes or utensils

Family_with_children

10/10

Exceptional

24 May 2026

Kelly

Rooms were beautiful and clean (newly remodeled). I appreciate the USB outlets and accessible outlets for charging devices! It was so nice not to have to move furniture to find outlets. The blackout curtains did an amazing job (they are printed with images of an airplane that you’ll see in the images of the rooms). Both my rooms had a mini fridge, microwave and coffee pot. I appreciate when hotels have fridges and I use them.

Plenty of breakfast and places to sit. Pool was clean and well organized and stocked to towels and towel hampers. Staff were all lovely. My 5 year old kept says how “luxury” everything was LOL. Overall, a good value, especially since I was getting two rooms to accommodate my large family.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Stephen

The hotel is undergoing renovations. Once the renovations are complete I am sure the hotel will be greatly improved.

Self

8/10

Excellent

21 May 2026

Julie

A very nice room, recently remodeled. I came in late in the evening, my luggage didn’t make it, so the man at the front desk gave me a new toothbrush and some toothpaste! It was so appreciated! The breakfast was really good and the food was hot. I was very pleased!

Self

4/10

Poor

21 May 2026

Mindy

Everything was dirty, hallways especially, elevators. Yuck! Staff was rude. Neither of our cards worked but the male staff said it was our fault for putting it next to some magnet strip but we didn’t put it near a magnet or a wallet that he was talking about. They were fixing something in the room next to us and left equipment all over the hallway so we had to step over instead of moving to the side. Outside had trash all over the place.

Friends_and_family Family

6/10

Pleasant

21 May 2026

Luanne

There were renovations happening on the third floor - we would have avoided making a reservation if we had known.

Partner

10/10

Exceptional

20 May 2026

Robert

Staff was very helpful. We did a park and ride. Which worked out great. Clean and big rooms. Will definitely recommend.

Friends

10/10

Exceptional

20 May 2026

Robert

Parking was safe and easy , room was quiet and clean . Close to the airport , would stay again .

Self

8/10

Excellent

19 May 2026

Sandy

?

8/10

Excellent

18 May 2026

Clemente

Staff was very nice

Family

8/10

Excellent

17 May 2026

ROSE

The guy at check-in was super helpful and knowledgeable. Property is currently under renovations but was still decent. Bed was comfortable. Breakfast could've been better but was still ok.

Partner

4/10

Poor

17 May 2026

Traci Renee

The property is obviously dated and could use some renovations. The breakfast was not as advertised (prepackaged pastries, and egg \"disks\"). The mattresses were uncomfortable and loud whenever I moved.

Family

10/10

Exceptional

17 May 2026

Hussein

Staff was friendly. Smooth check in process. Would stay here again.

10/10

Exceptional

17 May 2026

Dylan

Very friendly staff! The bed was pretty comfy and room was clean. Would stay there again!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Zakkery

Great! Friendly staff and room was very clean

2/10

Poor

16 May 2026

John

Mold in the bathroom, remodel was in progress, which resulted in metallic odor.

8/10

Excellent

15 May 2026

Dawn

Good location for airport, nice pool, comfy bed

Partner

8/10

Excellent

15 May 2026

Chris

You could tell they were trying to look good with a makeover. The location is okay but really noisy.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Susan

A great night stay before an early flight

Friends_and_family Family

2/10

Poor

13 May 2026

Tammy

The building had broken out windows. Most of the blinds were missing slats. The hotel itself smelled horrible. Would not stay there for nothing. We actually checked in somewhere else.

Partner

10/10

Exceptional

13 May 2026

Robert

Rooms clean, staff wonderful. Reddy the owner super helpful.

10/10

Exceptional

12 May 2026

Dave

Easy parking & helpful, friendly staff.

Partner

10/10

Exceptional

12 May 2026

Sallie

The room was clean and comfortable. We left our car here when traveling at a small fee. The staff were friendly and accommodating. The hot tub was nice after traveling but the jets were not working. Continental breakfast started early for people traveling and then a hot breakfast later. We have stayed here 2x and would stay again. It had a shuttle to the airport.

Partner

10/10

Exceptional

11 May 2026

Courtney

Very friendly staff! Clean, quiet comfy room! Great location!

Family

10/10

Exceptional

10 May 2026

Babu

Clean Room, Friendly Staff