Name: Element Omaha Midtown Crossing
Address: 3253 Dodge Street, Omaha, 68131, US

4/10

Poor

31 Jul 2026

Sally

The staff were extremely unprofessional

8/10

Excellent

27 Jul 2026

TeA

Very clean and helpful staff.

6/10

Pleasant

25 Jul 2026

Lincoln

Significant staining in common areas. Breakfast area was unkept and food was not prepared by 6:30 am. No bedding in the room for the sofa bed. On site Convenience Store hours were not readily available so we missed the ability to use it.

10/10

Exceptional

21 Jul 2026

Rachel

It is a fantastic location and great for the price!

Self

6/10

Pleasant

20 Jul 2026

Debbra

It is a nice looking hotel, hyj

2/10

Poor

19 Jul 2026

XiaoFeng

Terrible! We had booked a double-bed room, but the front desk gave us a single-bed room and told us that there were no more double-bed rooms available. We had been driving all day and were already very tired by the time we arrived at the hotel. The hotel didn't care about us at all. We had to turn to the platform for help. Fortunately, the platform was helpful and solved the problem for us. But it must be said that the hotel service was extremely poor. They didn't reserve the room we had booked and didn't solve the problem either. They had a very bad attitude towards customers and didn't care at all. This was a very bad experience. We will never stay at this hotel again.

Family_with_children

10/10

Exceptional

18 Jul 2026

Tara

Great clean rooms, great location and wonderful breakfast

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Russ

Right next to \"Jazz on the Green, Omaha\" is sweet!

Partner

10/10

Exceptional

14 Jul 2026

Matthew

The Element is clean and quiet. The adjacent parking garage makes parking easy and accessible. I have stayed here many times and have never had an issue with cleanliness. The place is consistently spotless. It is quiet and peaceful in the evening. The breakfast is awesome. The cost is generally lower than many other hotels in the area. You really get a nice hotel for your buck.

Friends

10/10

Exceptional

14 Jul 2026

Alli

Property was exactly as advertised. Room was comfortable and the extra kitchenette came in very handy. Breakfast was delicious with the build your own omelet station, and the happy hour and tea time were a very nice touch! Good location with restaurants walking distance and easy access to downtown just a few minutes drive away. I will definitely stay here again.

Self

10/10

Exceptional

07 Jul 2026

Cathe

This was a hidden gem of a place to stay! The room was very clean and comfortable. The only thing I was disappointed with was the hall carpet on the 8th floor. It was stained and desperately needed cleaning. Other than the carpet, what a wonderful place to stay in Midtown Omaha!

Self

10/10

Exceptional

13 Jun 2026

Yash

Overall it was quite good. Parking was about 15 a day in a garage immediately adjacent. Room was clean and well furnished. Breakfast was solid, regular hotel hot breakfast fare (scrambled eggs, breakfast potatoes, waffle maker, etc). Gym was nice, with several weight machines

Self

10/10

Exceptional

09 Jun 2026

Jacque

Breakfast was very good, good variety

Partner

6/10

Pleasant

09 Jun 2026

Beth

Our daughter’s wedding was held at the venue right next to the Element hotel. The convenience of the location to the venue was great!
The availability of rooms, the type of rooms, the lack of controlling your room temperature, the fact that our rooms did not get cleaned or fresh towels offered daily, and the inconvenience of the parking garage bar code scanner were my least favorite parts of my stay here. After all, our friends and family brought business to this hotel for the wedding and not once did the staff show any gratitude.

Family

10/10

Exceptional

31 May 2026

Michael

Great

8/10

Excellent

31 May 2026

Jennifer

Nice room. Parking was validated.

Friends_and_family Family

8/10

Excellent

29 May 2026

Madhavan

Everything was great for my parents onuly complaint was poor draining and some stuff that didn’t work right away, but fixed quickly

Friends_and_family Family

6/10

Pleasant

24 May 2026

Macyn

.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Melissa

The AC wasn’t working and it was horrible to sleep in such hot temperatures.
I recommend calling ahead of time to ensure the AC is working in the building.

Breakfast was fabulous though.🤗

Friends

8/10

Excellent

23 May 2026

Trent

Very nice clean room nice breakfeast

Friends_and_family Family

6/10

Pleasant

17 May 2026

Sheila

The property did not have the room available that was booked. They claimed they were booked full, even after showing the confirmation email.

Friends

8/10

Excellent

17 May 2026

Thomas

Clean, friendly staff, good breakfast and a happy hour, secure parking

Self

10/10

Exceptional

12 May 2026

Ariana

It was very clean staff were kind

4/10

Poor

11 May 2026

Gail

We do not know the city we were in. We came to the hotel hungry. After we checked in (which was about 9:30pm), we asked if they knew of a fast food place that would deliver. They told us they did not and that was it. The room was cold so I wanted some heat. The note on the thermostat said we had to call the desk to be able to get heat. I called and called and no one answered. So we were cold. Usually you can find an extra blanket in the room. There were none. When we checked out the employee never asked if we enjoyed out stay or have a nice day or anything. I asked for a detail receipt and she refused to give me one. We checked out at 7am. All the lobby and outdoor trash cans were already full of garbage. That early in the morning. They don't explain anything to you. It was a very unfriendly experience.

Pet

10/10

Exceptional

11 May 2026

Shimai

The carpets in the common amenities areas on each floor are old and dated and need to be replaced with new carpeting.
The lobby is nice and looks renovated. Rooms are decent. Breakfast is better than some hotels . Staff are friendly and nice.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Amber D Nelson

The front desk people were amazing and so kind!

Partner

10/10

Exceptional

01 May 2026

Laura

breakfast was delicious and tjere were lots of options

Pet

10/10

Exceptional

30 Apr 2026

Shawn

Clean nice bathroom shower incredible

Family

8/10

Excellent

30 Apr 2026

Hannah

It was fine for one night, it is next to a busy road. I could hear constant traffic. The window had a very minimal shade. It would have been nice to have a thicker shade to block more incoming light.

Self

10/10

Exceptional

30 Apr 2026

Alyssa

It was great! Would stay here again.

Partner

8/10

Excellent

29 Apr 2026

Peter

Alright but still using a portable fan/AC for the rooms Noisy & doesn’t work too well Water in shower wasn’t very hot

Self

10/10

Exceptional

28 Apr 2026

Sheri

The breakfast was good and I had what I needed to cook!

8/10

Excellent

28 Apr 2026

Paulo

Goog

Friends

10/10

Exceptional

26 Apr 2026

Arthur

Lots of verity for breakfast, clean room, staff was friendly and willing to help

Partner

4/10

Poor

26 Apr 2026

Claire

The front staff was so incredibly rude, it was actually comical. Offered no help or options to me when I asked if I could get early check in after I had already called ahead and then outwardly made fun of me for getting ready for a wedding in the lobby bathroom (because my room wasn’t ready). Then when I came back to actually check in they were again rude and unhelpful. Then to top it off only one elevator was working and it was so slow that there would be a crowd of 10+ people waiting to get on so I opted walking up to the fifth floor most of the time. Really disappointed and will be avoiding Westin Elements for the foreseeable future

Self

6/10

Pleasant

26 Apr 2026

Gina

Did not recognize Expedia purchase. No bedding for sofa bed. No communication at check in regarding charging me more than the incidental $50 fee; room #; key not working on room, etc.

Partner

10/10

Exceptional

25 Apr 2026

David

Excellent place

10/10

Exceptional

12 Apr 2026

Dion

Breakfast great, room nice and neat

10/10

Exceptional

02 Apr 2026

Chad

Great experience

Friends

10/10

Exceptional

29 Mar 2026

brent

Great place and very clean

10/10

Exceptional

23 Mar 2026

Lisa

We always love staying at Element Hotels and the one in Omaha didn't disappoint. Very friendly staff and clean hotel!

6/10

Pleasant

22 Mar 2026

Patrick

Not enough vending machines , car alarm went off outside for 2 hours from 1am - 3 am .

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Wendy

Yes, the amenities were good. The bed frames were a bit inconvenient.

Partner

2/10

Poor

19 Mar 2026

Caillyn

There was blood on my pillow and I called and asked for new sheets and was told to turn it over staff were super rude and you have to call down to have them adjust your thermostat and they won’t.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Karley

Every thing was great except the parking garage was broken and it took 45 min to get out. Everyone had troubles getting in to park

8/10

Excellent

17 Mar 2026

Mark

Everything was good and the staff was kind and helpful.

Self

10/10

Exceptional

15 Mar 2026

Alex

Great stay

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Dennis

yes

Partner

2/10

Poor

10 Mar 2026

Ebony

I arrived at 240pm for a reservation with a 3pm check-in. The front desk employee, Carmelita, immediately told me that no rooms would be available until 330 because it had been busy the night before and rooms were still being cleaned. Since I had already paid in full and was traveling with a tired toddler who needed a nap, waiting another 30+ minutes wasn’t ideal. I asked if I could get a refund and go somewhere else, because it’s only fair to pay for a room that is actually ready at the scheduled check-in time. She said that wasn’t possible because the room had already been paid for.

When I questioned how that was fair if a room wasn’t available, she became rude and said she could check if something was available. That should have been the first step before telling a guest to come back later. She eventually found a room that would be ready in about 15 mins.

During check-in she gave no information about the property. I only learned about parking validation after overhearing her explain it to another guest, and when I asked she was still unpleasant.

When we got to the room, it was barely cleaned, the dining table still had food on it. The room was also freezing cold. After turning up the heat and waiting an hour with no change, we asked housekeeping for help. They called the front desk and said someone would come, but after another hour no one showed up.

We ended up checking out. Another employee took my number and said a manager would call, but no one ever did. Very disap

10/10

Exceptional

05 Mar 2026

Gene

The service could have been a little better. The worst part about it was the noisy street outside

Partner

10/10

Exceptional

05 Mar 2026

Neistasha

Ok

8/10

Excellent

09 Feb 2026

Clifford

Nice staff and we got a room upgrade.

Leisure Partner

2/10

Poor

09 Feb 2026

Alexa Heath

Upon my arrival, I checked the bed and I found blood on the bedding. I asked for a new room. When placed in the new room, I found hair and additional stains in the second bed. There were exposed wires next to outlets. I ended up booking and staying at another hotel.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Briann

What an excellent stay. Room was clean, bed was comfortable, breakfast was delicious. 10/10

Leisure Partner

10/10

Exceptional

05 Feb 2026

Dennis

Everything was great

Leisure Partner

10/10

Exceptional

01 Feb 2026

Gracie

Great hotel! Want to stay again

10/10

Exceptional

01 Feb 2026

Amber

Hotel was very clean, staff was friendly

Friends_and_family Family

6/10

Pleasant

24 Jan 2026

Robert

obvious repairs/upkeep needed to bathroom, shower caulking with mold, cheep furniture degrading in bathroom due to humidity. Other than that room nice a layout and motorized blackout shades, but noise from road kept me up.

Partner

8/10

Excellent

18 Jan 2026

Alicia

Breakfast was amazing! It’s like homemade food, not the frozen pancakes and powdered eggs like most hotel buffet breakfast. Key cards weren’t working so the poor front desk staff had to escort people to their rooms anytime they needed in. It was faced by morning though and they were very nice about it. Would definitely stay here again.

10/10

Exceptional

18 Jan 2026

David

The room and place was very nice parking was easy the only bad part was you can’t change your heating and cooling settings. You gotta call down to the front desk and they will do it.

Business

8/10

Excellent

02 Jan 2026

Shawn

Parking gates did not work with codes

10/10

Exceptional

01 Jan 2026

Joey

The room was clean, the staff was fantastic, breakfast was beyond our expectations.

Leisure Partner

4/10

Poor

31 Dec 2025

Alyssa

Biggest issue: NOT clean or maintained and housekeeping didn’t clean room (same sheets, didn’t mop or vacuum once in a week) Dirtiest room I’ve seen at an element around the country.

Staff was not very helpful as they seemed short staffed or not very present although one person who must have been the manager was very helpful and attentive.

Breakfast ok. Nice that hot items available (pancakes, waffle station, sausage/bacon and biscuits&gravy) assorted bread/bagel for toast was a bit stale. Yogurt station ok. Fresh fruit and juice available though bananas were consistently squishy.

Parking is connected but only on second floor and can be difficult to access main entrance. $15/day for in & out privileges with a QR code

Overall not great and for the price I would stay elsewhere. I hear the Hilton express is very nice and allows even large pets (for a fee)

Leisure Family

10/10

Exceptional

31 Dec 2025

Neil

This is a really wonderful hotel. It was great having covered parking because it was so cold in Omaha during our stay. The room was clean and large, the bed was comfortable and the place was really quiet. It was like an oasis for us after a long drive in bad conditions. Thanks!

Leisure Pet

10/10

Exceptional

17 Dec 2025

Darlene

Yes, we have stayed at The Element many times when we travel to family in Omaha.The rooms are well equiped and clean. Staff and breakfast is top notch.

Leisure Pet

10/10

Exceptional

17 Dec 2025

Blandon

Friendly staff clean room good breakfast

Partner

10/10

Exceptional

14 Dec 2025

Amie

The room had Great amenities! Bed and Pillows were amazing. Very Clean and great location!

Leisure Partner

8/10

Excellent

07 Dec 2025

Nelsy Jacqueline

The hot water was not working in the room. It wouldn’t warm up.

Leisure Self

10/10

Exceptional

06 Dec 2025

Anne

Great hotel, my suite was beautiful with a full kitchen, a nice sofa, big flat screen television, a very confortable bed and modern bathroom. Breakfast was delicious and staff was very kind!

Business Self

10/10

Exceptional

14 Nov 2025

Jan

Very good value. Clean and well equipped.

Leisure Family

6/10

Pleasant

09 Nov 2025

Brent

Easy check in and nice updated rooms. Nice kitchenette.

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Kelly

Very clean room, comfortable beds, and helpful staff.

Partner

4/10

Poor

03 Nov 2025

Arnold Shelby

She put my room so far away from the elevator i have a handicap and didn't care

10/10

Exceptional

03 Nov 2025

Rolisha

The staff Ms Jackie was super nice and knowledgeable about policy and Hotel 10/10 thank you will come again a refer others

Partner

10/10

Exceptional

31 Oct 2025

Terry

Location

Self

10/10

Exceptional

29 Oct 2025

Ralph

I was truly pleased.I arrived 2 hour early and they adjusted my time and allowed me to get a room quickly without any hesitation or problems.

Business

8/10

Excellent

27 Oct 2025

Andrew

The Breakfast is top notch, staff was helpful, the hotel is just starting to show it's age.

Partner

6/10

Pleasant

27 Oct 2025

Jarilyn

Did not like that check-in employee was out smoking quite often

Leisure Self

10/10

Exceptional

26 Oct 2025

Lynne

I love the sustainability efforts they make. My room was great…shower fixture was so strong yet easy to use, bed was extremely comfortable, kitchenette was so convenient. Everything was great!

Leisure Self

10/10

Exceptional

21 Oct 2025

David

The breakfast was one of the best hotel breakfasts we’ve had.
Very nice modern property. We’re staying there again in Feb 2026.
Cons - the check-in and check out process was too slow and there are no ice machines, you have to get ice from the front desk which is a pain.

10/10

Exceptional

16 Oct 2025

Brieana

Awesome hotel

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Cristina

Easy and clean and comfortable

Self

4/10

Poor

13 Oct 2025

Karen

I didn't like the parking situation. The parking lot was scary and the price was too high.
There was no hot water!!! Checked out after the first night and am waiting on them to contact me about a refund for the second night.

Leisure Self

8/10

Excellent

13 Oct 2025

Mary

Hotel was easy to get to from the highway. It was a bummer to have to pay for parking, but it was probably safer than using street parking, based on the looks of the area around the hotel. Lobby looked nice and had lots of areas to lounge. But check-in was awkward, as there was only one staff member at the desk and they were very stressed about the broken front door. Very understandable, considering that once you entered into the lobby you could not get back out because the motion sensor was broken or something. Literally several parties were stuck in the doorway, waiting for someone to happen to walk by the door from the outside. Awkward. Room was fine. It was showing it’s age with broken corners of things, peeling laminate, and stains all over the couch. Paid for a king bed, but I’m not sure if that’s what we got… The BEST thing about the hotel was its free breakfast. Very impressed by the spread and quality of food. There were plenty of places to sit and enjoy the meal even with it being a busy Saturday morning. Bed linens were also nice, very crisp and clean. Having a kitchenette with full fridge, stovetop, dishwasher, and cooking/eating utensils was great. All in all, it was a decent stay.

Leisure Partner

6/10

Pleasant

12 Oct 2025

Julio

It was fine but both rooms were missing the sofas that were supposed to come with them and ones phone wasn’t even plugged in to use and just didn’t end up working.

Leaving the parking garage was also an issue. You have to use the paper ticket instead of the room keys and the front desk told me to come back and bring my paper ticket and she gave me a different one that should have worked for the gate and said if there is any issues to use the gate attendant but mentioned she was “not too happy with the front desk”. The “push for assistance” woman that is supposed to be of assistance said that the front desk wasn’t part of the hotel so not use them for issues with the gate? Just wasn’t helpful and had a bad attitude so that for sure left a sour taste when we were leaving.

The rooms were clean and the breakfast was great! Just hate to have issues with some of the stay.

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Andrea

Any staff member I interacted with was friendly and helpful when I had questions. I was pleasantly surprised at the offerings of the kitchen (stove top, microwave, full size fridge, spout for filling pot.) Great amenities for longer stays. There is laundry and even groceries (I didn't access the groceries on 3rd floor but got a frozen meal in the lobby shop.) Lots of parking available in parking garage. QR code to access parking. Room was clean. Shower pressure was good with option of overhead rain style or handheld wand. Only issue was lack of hot water. The bathroom sink hot water didn't heat up at all (grateful for the kitchen sink option), Friday mid-morning shower was wonderful and Saturday 9am shower didn't have much warm water and ended on the cool side. I'd stay again though.

Leisure Self

10/10

Exceptional

11 Oct 2025

Cassie

Lovely. Would stay here again.

Leisure

10/10

Exceptional

07 Oct 2025

Daniel

Not a fan of paying to park. Great staff and property.

10/10

Exceptional

06 Oct 2025

Diane

Nice place, great location.

10/10

Exceptional

01 Oct 2025

Pam

I was impressed by the fitness equipment available in the gym!

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Daisy

We stayed one night for a girls trip. The room was amazing - way more than we expected. Front desk was great. Breakfast was really good. Will be staying her again.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2025

Sharon

Room had bare minimum supplies in kitchen ie silverware, plates, cookware etc. There were no sofabed sheets, blanket or pillow.
Layout of room was exactly what we needed.
Staff was excellent!

Partner

8/10

Excellent

19 Sep 2025

Tess

Great location, clean rooms, quiet, what more could you ask for!

Business_and_leisure Self

8/10

Excellent

14 Sep 2025

Scott

2 night stay. Staff at the property were amazing. Room was clean. Convenient location. Only downside was only warm water in the shower on first morning. Wouldn’t get get hot, just like warm.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Zachary

The breakfast was better than most. Real fruit for yogurt, hand made pancakes, eggs, sausage, biscuits and gravy. Area had restaurants and bars within 2 min walking. When we return to Omaha I’ll be looking this place up again. Good value

Leisure Partner

10/10

Exceptional

06 Sep 2025

Cynthia

We love staying here

We love staying here. Almost everything was great but no hot water or pressure in the shower

Friends_and_family Friends

10/10

Exceptional

06 Sep 2025

Louis

Good hotel

Great hotel and location. Cloae to many good restaurants that you can walk to. Good breakfast and gym.

Self

6/10

Pleasant

03 Sep 2025

William

Lightbulbs out, hole in ceiling above breakfast area, elevators very messy on floor and doors, strong smell of marijuana in hallways and elevators. Our room's sink didn't drain, the toilet paper dispenser rotated on the wall, and on and on.

Leisure Family

10/10

Exceptional

03 Sep 2025

Sally

Finally a Nice Hotel with Great Customer Service!

Loved the location being near the park, we were able to experience the Jazz and Blues Festival Saturday night! Our room was quiet and well appointed. We had fresh linens, soaps, bed made, and trash taken out daily ! Unlike so many hotels in the area that add an extra fee for any service, or only gave fresh room linens on request! The cookies over the weekend evenings were an added touch. The breakfast each morning was wonderful. The staff was certainly on top of everything! It was a wonderful stay, we will be back! Sad it took us 3 years of visiting our son in Law school at the time to finally find a GREAT Hotel!

Partner

6/10

Pleasant

31 Aug 2025

Amanda

Decent

Last time we stayed, we had a corner suite which was much larger than the one we just stayed in. This room has no screens on the window (safety). There was no bedding for the pull out--they wouldnt bring it up to us, so literally were dressed for bed and had to run down to the lobby to get it. The evening front desk lady.. Angeline? Same lady as last time and she is incredibly rude. Like almost insulted we are there. She sits in the back cubby until you make her come out to service you. Breakfast was always great though.

Friends_and_family Family