Name: Home2 Suites by Hilton Omaha UN Medical Ctr Area
Address: 4440 Douglas Street, Omaha, 68131, US

8/10

Excellent

31 Jul 2026

Nicole

We stayed in a 2 room suite. The main bathroom shower had plently of water pressure while the en suite to the other bedroom had zero water pressure it was literally just falling out of the facet. We tried what we could and nothing worked. The king bed was super uncomfortable - a week later and I am still dealing with back pain from the bed. The ice machine on our floor was not working. Pool area was always super hot and a few times there were no pool towels available. The breakfast offered was ok - nothing special. But our room served its purpose of having a place to rest and sleep.

4/10

Poor

30 Jul 2026

Laura

No luggage carts to bring items from your vehicle to/from your room. We where told there where only 2 carts for the whole hotel, which is unheard of in such a big place. Come on management, I am paying a premium price plus paying for parking not to be able to use the luggage carts that dont exist. Just unimaginable for a Hilton property. Get your act together and get more luggage carts.

6/10

Pleasant

28 Jul 2026

Wasay

The hotel itself was good. But the location was terrible. There is only one road open to it and finding it was challenging. They also charge for parking

4/10

Poor

25 Jul 2026

Olga

No words,totally not recommended

6/10

Pleasant

20 Jul 2026

Taylor

When we arrived (2:30pm) we were told our room wasn’t ready, it would be about an hour. Ok, no worries, check in isn’t until 3pm anyways, so we left and got ice cream and came back around 3:40pm. We had 4 kids with us… Room still isn’t ready, will for sure be another hour as they had a long term stay who left and didn’t get moved out until around 40 minutes ago?? Check out is 11:00am so not sure how that worked?? Anyways we got access to the pool, which that room was hotter than outside (90 degrees) with no towels. We didn’t get access to our room until 6pm. They did comp our parking fees ($30) and didn’t make us put the deposit down for incidentals, but we didn’t plan on trashing the room so literally only $30 comp for 3 hours we didn’t get our room.
The elevator broke while we getting our stuff so we had to lug all of it up 4 flights of stairs.
The ice machine on our floor was also broken.
The room itself was absolutely perfect! So much room and clean. The only “issue” there was no shampoo/soap in the dispenser.
Would stay again, but they need some maintenance done to fix the issues.

Friends_and_family Family

4/10

Poor

20 Jul 2026

Guadalupe

We showed up at 3 pm check in time and our room wasn't ready. We were told 30 min to an hour. We went exploring and came back around 5pm. We had to wait an additional 20 min to find out our room was finally ready. One elevator was out of order and the other quit working later in the evening. The hallway had an unpleasant smell when coming off the elevator. Also the ice machine was out of order. If you are pretty chill about minor inconveniences it is okay for the price. If you just need a place to rest your head for the night I would say it's okay. The bed was comfy and the staff were very nice and pleasant.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Chris

An extremely nice stay. Only complaint I have is the hallways were EXTREMELY hot no air flow whatsoever. All though they did have fans going trying to resolve the issue. On the bright side our room was very cool and comfortable. The pool room was also extremely hot but giving it was 100 degrees outside and the sun shining through the big glass windows it was understandable. Will definitely be back!

Family_with_children

10/10

Exceptional

30 Jun 2026

Bobby

The family suite is massive. It was very nice and clean. I would definitely book again.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Louis

Clean room. Seemed understaffed and not ready for the baseball crowds. Staff did a great job adapting to lack of support.

4/10

Poor

16 Jun 2026

Douiglas L

I forgot to pack my cell phone charger and they wanted $50.00 to send it back to me???

10/10

Exceptional

08 Jun 2026

Antoinette

My stay was wonderful. I love how spacious the room was.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jill

Staff was helpful. Room was pretty well kept except the toilet seat was broken and the faucet in the bathroom sink was loose and didn't shut off well.

Friends

6/10

Pleasant

26 May 2026

Maureen

The hotel lobby and all areas in general were very nice and modern. The biggest complaint was they had a sign that the room would be cleaned every other day. We had to ask on day 3 to have it cleaned but it was not. We once again had to ask on day 4 to clean it and it finally was. There was very poor follow through on the staff’s part.
The breakfast was ok but they did not replace food in a timely manner. Many items were gone as more people were coming.
Parking was very convenient.

Family

8/10

Excellent

24 May 2026

Wanda

Everything was good but our shower head was very week and the breakfast was ok

Family_with_children

6/10

Pleasant

22 May 2026

Beth

Pool was being repaired during our stay. I seemed their weren’t enough staff for breakfast because they kept reuniting my out of food and the entire eating area was messy. Out fold out couch/ bed in our suite was broken.

10/10

Exceptional

17 May 2026

Jessica

This was a great hotel centrally located. Very clean

Self

4/10

Poor

06 May 2026

Guillermina

There was not enough breakfast short on staff and pool was not working

Family_with_children

10/10

Exceptional

03 May 2026

orin

Nice staff ... went beyond the norms. And friendly.

Self

10/10

Exceptional

16 Apr 2026

Della

We booked the Suite with 3 beds and the sofa. It was perfect. So much room! Nice table that fit 8 people around it so we had local visitors for a while without having to go down to the lobby for table space. The Staff was super friendly and made our stay!

There were waffles for breakfast but no eggs, bacon/sausage. Otherwise, it was a great location and experience..

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

David Bradley

The breakfast was good m. Secured parking in the parking garage was good. Was surprised by the cost to park unlike other hotels in Omaha.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Chantel

There was a stain on the floor - like a marker was used on carpet. There was not an ice bucket. I also questioned the sheets-very wrinkly.

Partner

4/10

Poor

13 Apr 2026

Nancy

There were ants in the bathroom and the sheets had holes in them. The couch was very dirty and had holes in it as well.

10/10

Exceptional

01 Apr 2026

Matthew

Honestly one of the nicest hotel rooms we’ve ever stayed in as a family. We have a family of 6 and the 2 bedroom family suite was amazing. Separate kitchen/dining and living room areas were more than enough room for all of us.

Breakfast was very good, and the secured parking was a plus. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Shontrella

Restocking the breakfast items took a while in one of the days. Several people had to pass on breakfast items due to the wait

Family_with_children

6/10

Pleasant

22 Mar 2026

Leonard

The hotel was clean and good in many areas but the few downsides made the stay troublesome. The rooms were clean and breakfasts was great but on the other hand the problems came from service and the lack of action.
I reported that the TV in the living room wasn't working 3 times and nothing ever came of it.when having 3 people and having 2 TVs it certainly helps having both working as that's what one was paying for extra. We spent our 3 days not being able to use the secondary tv.
Second was the lights didn't work in the rooms either as well as the bathroom lock didn't. The stay was good when it came to how well kept and solid the breakfast was but don't expect much help when it comes to asking for service.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Christopher Steven

Bed were rock hard, check in staff was friendly

Family

10/10

Exceptional

18 Mar 2026

Manish

Nice stay

Friends_and_family Family

2/10

Poor

16 Mar 2026

Amanda

Breakfast is terribly served. Raw food, and extremely slow service. Staff has a very “oh well” attitude. Our family of six ate without silverware and napkins. Bathroom door lock was broke on our bathroom when we arrived. I will say our stays are usually pleasant at Home2Suites, we felt it was just this particular location that is run down.

Family_with_children

2/10

Poor

15 Mar 2026

Nicole

When we first got there they got us a room we went up and someone was already in the room. Took them 30 mins to figure it out to get us a room. Then they had breakfast from 7-10 we when down at 830. And they didn’t refill anything so we went some where to get breakfast. 😩

Family_with_children

10/10

Exceptional

04 Mar 2026

David R

Everything was five star except the long walk from the corner room to the elevator.

Partner

10/10

Exceptional

25 Feb 2026

Elizabeth

The place was amazing. We admired the setting and the room was exceptionally clean. Breakfast was delicious. Every employee we met was a pleasure to do business with.

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Nancy

Amenities were unavailable. When we returned and requested some, front desk clerk asked loudly for our room number (2 older women) We told her and she repeated the room number loudly with men in the lobby listening. She said they didn't speak English. Again she argued with us about the importance, saying there were security cameras in all the hallways. Clearly training is lacking.

10/10

Exceptional

20 Jan 2026

Felicia

Friendly staff, cleanliness was top tier!

Business Family

10/10

Exceptional

13 Jan 2026

Jim

Fine

10/10

Exceptional

04 Jan 2026

Felicia

Friendly staff, clean room

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Diane

Friendly staff. Great place to stay

10/10

Exceptional

29 Nov 2025

Roberta

This room was large with 2 queen beds, a sitting area with pullout couch and then a kitchenette with a full size dishwasher, 3/4 size frig and garbage disposal!

The breakfasts were good.

The BEST part was the climate controlled garage to park the car in!! This was especially good considering it snowed during the night the night before we left so we didn’t have to de-ice or brush off snow!

There was excellent communication via text with the front desk staff and Angie checked on us multiple times. The only negative was that both USB chargers and the light by the closet were out. I let them know and they were eager to fix it (we opted to wait to have it fixed until we checked out).

In general, I wish hotels would put some insulation between floors so you don’t hear kids running around the room above you.

Leisure Family

4/10

Poor

24 Nov 2025

Myiesha

Room appearance was very clean and nice. Things took a turn once we laid on the bed and a roach crawled out the pillow. Spoke to two front desk workers (Daniel & Angie) neither were aware of when management would show up or how to get in contact with anyone. Business is ran highly unprofessional, situation is still in the works of being handled.

Leisure Family_with_children

8/10

Excellent

19 Nov 2025

Terri

Availability to ice with breakfast would be great. The shower had mold and the ice machine on 3 didn’t work.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Deb

Very clean. Staff was friendly.

Leisure Self

10/10

Exceptional

16 Nov 2025

Mike

Nice location!

6/10

Pleasant

02 Nov 2025

Natalia

We stayed in a suite and we loved the room size. The beds were fairly comfortable and having 2 bathrooms was very nice with 4 people.

However, the room was not maintained very well. The room light in the master did not work, the kitchen table had a large chip in the top laminate covering, and the TVs had few working channels. We had to log into our own streaming account to watch TV. For the price of staying in a hotel, you should have TV channel options already included.

The breakfast was awful. Most places have eggs/omlets, pancakes/waffles, fruit, cereal options, yogurts, baked goods, ham, and sausage links daily. They did not offer most of these options. We were told there was ham offered but we never saw any and we were down there no later than 1 hour after the start time. There were no pancakes, sasauge links, or baked goods offered at all. The limited options were not refilled regularly or sometimes not refilled at all. The food that was supposed to be warm was always cold.

Also online we were told the pool was available, however when we arrived we were told the pool was still closed. This should have been updated online so people could find another hotel with a functioning pool.

We were charged for parking. This is ridiculous! A person pays a lot of money to stay in a hotel so the least they could do is let you park for free where you ALREADY PAID for a room. It is not a small parking fee either!

Overall, I would not recommend this hotel at this location.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Lacey

Pretty good

We checked in after 9pm and had to use the door bell to get in. It felt very secure.
There was a parking garage to park in so you didn’t have to park on the street, that was great.
The floor plan of our room was spacious and very accommodating to a lot of situations.
Breakfast was great! Lots of options!
Only struggle, no hot tub, and the pool closed way too early. On Saturday it was closed before 10pm.

Business

2/10

Poor

15 Oct 2025

Kriatrina

Did the assistant manager call to set up my refund for the stay? I spoke with the assistant manager yesterday and he said he would call you to get the refund done. I was very dissatisfied with our stay.

Leisure Family_with_children

6/10

Pleasant

10 Oct 2025

Kevin

Breakfast is terrible. Everything is a sugar bomb and the only fresh fruit they offer is a red apple. During our four day stay our room wasn't cleaned once, even though there was a sign that said it would be cleaned every other day. At one point we asked the cleaning lady about our room and she said we weren't on her list so maybe tomorrow, but that never happened. We had to change our own trash and hunt for more towels. Location is convenient.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2025

Paul

Staff was great, a couple things in the room were broke, the shower was a little messy. But it was a very nice stay and room overall.

Friends_and_family Friends

10/10

Exceptional

02 Oct 2025

John

Great stay close to the cancer buildings

Leisure Family

2/10

Poor

30 Sep 2025

Breanna

This has honestly been one of the worst hotel stays I’ve had. The pool was closed, and breakfast was extremely disappointing. There was almost no food out both mornings —no forks one morning, no milk (only strawberry milk), no apple juice, no bacon, no chicken, and no waffle mix until I asked. Even then, the waffle maker timer didn’t work. The only items available were biscuits, eggs, and sausage I jave stayed at this brand hotel before and I know theh usually offer more like the bacon and chicken and chessy eggs omlets and croissants. top of that, this trip was for my 4-year-old son’s birthday. THATS why a big part of why we booked here was for the pool, but I was not told it was closed until I arrived. I feel like guests should be notified of things like that ahead of time so we can make other hotel arrangements if needed. I was told I could go to hotel next door and use the pool at that hotel, if that was case I would just book a room there. In my room, there was no shampoo or body wash, and I had to ask housekeeping who was luckyily in the hallways to bring me more. I also requested extra pillows and was told there weren’t any, but the staff member didn’t even check before saying that. Overall, the experience has been very frustrating and far below expectations

Leisure Family

10/10

Exceptional

30 Sep 2025

Michael

Staff is so friendly and helpful

Business Family

4/10

Poor

24 Sep 2025

Felicia

Did not get my room clean

Partner

6/10

Pleasant

18 Sep 2025

Kayla

Front Desk Staff was absolutely awful and hotel is more run down than shown in photos. Breakfast that is included in stay is barely edible. Once again front desk staff is absolutely awful they will do EVERYTHING in their power to make things difficult for you, inconvenience you, lie, and most importantly NOT HELP YOU.

10/10

Exceptional

15 Sep 2025

Robert

We had a family member in the hospital next door and this location was very convenient. Ample parking. The room was very clean and well set up. Breakfast was very good.
As for the Staff,each and every member of the staff we talked to were all so friendly and helpful.
I would stay there again and i will recommend

Leisure Partner

10/10

Exceptional

09 Sep 2025

Dara

My room was clean.

10/10

Exceptional

08 Sep 2025

Nathan

Nice location, easy to get to downtown or head to the west side of Omaha.

Leisure Family

8/10

Excellent

05 Sep 2025

Jacqueline

Our bed was a little too hard but everything else was great! Front service desk guy Jeff was super helpful on restaurants picks & very friendly. Made check in easy!

Leisure Family

10/10

Exceptional

05 Sep 2025

Kenneth T

I usually stay at several of the home 2 suites. Really enjoy them and plenty a room plus your little kitchen. Really enjoy staying at all of them I’ve stayed at. A lot of them.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Mike

Great room! Very clean and spacious

10/10

Exceptional

01 Sep 2025

Mackenzie

Clean, affordable hotel. Only complaint was lack of bathrooms around the hotel. No bathroom near the fitness center.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Rich

Excellent nearby amenities

10/10

Exceptional

24 Aug 2025

Mateo

It was good and the conditions were good and would come back

Business Family

10/10

Exceptional

19 Aug 2025

Billie

good hotel

10/10

Exceptional

17 Aug 2025

JORDAN

Construction

Leisure Family

10/10

Exceptional

08 Aug 2025

Connie

Stress-free stay

Our room was spotless and felt very clean. We only stayed 2 nights but did enjoy them very much. My husband had surgery so it was so close and I loved that my car was parked inside a garage when I came home alone at night.

Partner

10/10

Exceptional

01 Aug 2025

Talhah

I love this place

Business

6/10

Pleasant

29 Jul 2025

Sonal

its a quite and safe neighborhood

10/10

Exceptional

23 Jul 2025

Verified traveler

Great hotel!

This hotel was a big surprise. Our room for a family of 8 was huge. There was plenty of room for all of us to have a sleeping space. The kitchen and dining table were great for feeding toddlers.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

JODONN

5 stars!

Very clean. Excellent accomodations. Great parking availability. Friendly staff.

Self

8/10

Excellent

15 Jul 2025

Leonard

Room is spacious

Leisure Self

10/10

Exceptional

06 Jul 2025

Verified traveler

The Best Hotel in my 12 trips

Excellent from quality and cost.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Teresa

Amazing room and desk lady was super friendly, courteous and helpful

Partner

10/10

Exceptional

28 Jun 2025

Rebecca

The room was big and very clean. Our family enjoyed our stay

Friends_and_family Family

8/10

Excellent

27 Jun 2025

Claudette

Close to medical center. Noisy traffic at night comfortable.

8/10

Excellent

22 Jun 2025

Raymond

Great location.

Friends_and_family Family

8/10

Excellent

31 May 2025

Blanca

Everything was wonderful.. Breakfast was 10/10. I just had wished room service Would’ve gone to empty our trash and take new towels for our 3 night stay.

6/10

Pleasant

29 May 2025

Steven

Our room was next to the elevator so there was some noise, but not bad.

Business Family

8/10

Excellent

29 May 2025

Tricia

Staff was very friendly. Room was clean and comfortable. Parking is difficult to navigate. We parked in their garage, but am not sure where we would have parked had the garage been full. Breakfast on Saturday morning was lacking, by 7:30 when we went down many things were already gone or almost gone.

Leisure Family

10/10

Exceptional

28 May 2025

LaDawna

Took a family trip and love the hotels

Business Family

8/10

Excellent

23 May 2025

Riaan

Rooms are spacious and clean. Breakfast was included and exceeded my expectations. Members of staff friendly and helpful.

Leisure

8/10

Excellent

04 May 2025

Orin

Entrance stair climb

Business_and_leisure Family

8/10

Excellent

04 May 2025

Kristi

The hotel is great and the people are friendly. But the road to the hotel, Saddle Creek, flooded and I could not return to the hotel in the middle of a storm. I eventually figured out how to come around on another street, but it was a scary experience.

Leisure Self

6/10

Pleasant

29 Apr 2025

Verified traveler

one lamp the bulb was burnt out and also the light under the microwave was burnt out..we did not have a ice bucket and asked at the desk and one was brought to our room so that was nice....

Partner

10/10

Exceptional

24 Apr 2025

Stacy

The front desk staff went above & beyond to assist me when I needed information or to ship something out.

Leisure Family

10/10

Exceptional

23 Apr 2025

Roberta

Repeat customer

2nd stay. Close to UNMC in Omaha. Nice place to stay with friendly staff. Free indoor parking was a good plus!

Partner

6/10

Pleasant

19 Apr 2025

Breena

Pros: large room with lots of outlets. Free wifi. Coffee always available in the main area. Friendly staff at front desk.

Cons: Hotel is a little challenging to get to. It was okay, but definitely seemed alittle worn down in some areas. The main area seemed pretty clean and over all decent. The room was big, however its wasn't dirty but it wasn't exactly clean to the standards I am used to. The bathroom floor was a bit grubby and the vanity cabinetry didn't seem like it had been cleaned or dusted well. The bathroom sink was a little leaky and the fridge never cooled down. The pool was closed for repair, which was a huge bummer! (One of the reason I booked this hotel.)the area its located seemed a bit questionable as far a saftey goes. The garage parking was nice, however again could be questionable for saftey reasons. There's no security access required to drive into or out of the garage. So that was a little concerning. The free breakfast was okay nothing super amazing. Over all it was okay. Not the best not the worse. I would probably choose a different hotel in the future.
At least the staff was very nice!

Leisure Family

10/10

Exceptional

18 Apr 2025

Todd

Very nice property! Would stay there again.

Leisure Family

8/10

Excellent

13 Apr 2025

debra

Having booked through a third party, confirming the reservation prior to arriving was near impossible Our front desk consierge Jeff was super helpful in resolving the issue of dual Res. #'s With that issue resolved, at check in I was bombarded with close to $200 additional fees I wasn't informed until that moment, and that was to to be returned, but am still waiting The only true complaints I can say I have with this location is that nearly zero housekeeping staff spoke English, claim they tend to rooms every four days or at check out, which was unacceptable to us When I asked that our bedding be changed the response was 'No' and due to linguistic barriers a staffer told me I 'can try to ask' but otherwise I should find a way to communicate what I would need But my deepest disappointment was that the (indoor) heated pool (pre checked) was in fact shut down for maintenance our entire stay Over All: 3*** Special Mentions to Yolanda and Jeff!

Business Partner

10/10

Exceptional

09 Apr 2025

Dianne

Difficult to navigate to hotel despite navigation. Streets are rough and turns are hard to navigate.
But once here. Awesome!

8/10

Excellent

29 Mar 2025

Molly

Very difficult to figure out how to find a front door to enter

Leisure Partner

10/10

Exceptional

28 Mar 2025

Carolyn

Great stay

Home2 was very helpful when we need to make a quick reservation when our AirBnB didn’t work out. They upgraded us to a suite which was much appreciated.

Partner

8/10

Excellent

23 Mar 2025

Amanda

Our stay was pretty good overall. Bummed we didn't see the pool closure notice until after check in with littles. Enjoyed the suite- style room for traveling with littles. When taveling with littles we always worry about noise, so I appreciated where we were olaced within the hotel. Parking was slick.

Leisure Family_with_children

8/10

Excellent

10 Feb 2025

Matt

Overall, I was pleased with the trip. Four nights were decent. Walls are a little thin, next-door child crying late night was a bit much. I get it's difficult with a baby that cries, but thin walls meant I lost sleep one night. Breakfast is coming back after Covid, but the Breakfast was very limited here, maybe 2 1/2 stars for food. Treadmills had issues, workout area needs attention and maintenance. Pool was closed so bummer.
Bed and room were otherwise decent. Shower was great walk in. Staff was great and I liked the parking garage making me feel a bit safer overall.

Business Self

8/10

Excellent

02 Feb 2025

Emily A.

I didn’t realize the pool was closed when I booked. But the hotel overall was very clean and comfortable.

Business_and_leisure Family

10/10

Exceptional

06 Jan 2025

Chris

Convient

8/10

Excellent

08 Dec 2024

William

the overhead door broke later in the evening, the repair
crew had some music going and there was a lot of pounding we could hear during the night,

Business_and_leisure Family

10/10

Exceptional

04 Nov 2024

Sheri

Blair was so nice and kind during check in. He certainly has a way with people. He’s quick with a joke and makes you feel right at home.

Partner

10/10

Exceptional

13 Oct 2024

Amy

Greatb

8/10

Excellent

29 Sep 2024

Verified traveler

Nice place to stay

Roomy, clean, friendly, comfortable beds, good value, free breakfast, breakfast like a lot of hotel self serve breakfast bars, some cold breakfast sandwiches, but a variety to chose from, small pool, weird parking garage, parking charge but a lot of places charge for parking, would stay again.

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

Jocelyn

Cleanliness, staff courtesy.

Leisure Pet

10/10

Exceptional

18 Aug 2024

Della

Very clean and great atmosphere

I booked the room at Homes 2 Suites for a getaway for my husband's Birthday. The staff were all very friendly and knowledgeable. The room was clean and so was the rest of the hotel. It was a great atmosphere.
The only complaint is that they did not tell me I had to pay for parking, but Tom at the front desk took care of me after I talked to him about it.
I would definitely stay here again.

Partner

10/10

Exceptional

04 Aug 2024

Nathan

Pool is a little small. Breakfast was amazing and the rooms were very nice.