Name: Extended Stay America - Omaha - West
Address: 9006 Burt St, Omaha, 68114, US

8/10

Excellent

02 Aug 2026

Amanda

Friendly staff, convenient location.

6/10

Pleasant

01 Aug 2026

stephon

pushy

2/10

Poor

20 Jul 2026

Boris

This was the worst place I have ever stayed in.
My first room stunk of rotten food. They were able to give me a different room, but when I went to brush my teeth, the stink from the bathroom sink made me gag. I had to get some draino to pour it down, disintegrate whatever was making the stench.
I would not murder my worst enemy at this place. It would be offensive to my enemy.

Self

10/10

Exceptional

10 Jul 2026

Jake

piss

8/10

Excellent

05 Jul 2026

Nadine

We needed a longer stay for to visit an area hospital. It was a good option.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Edward

Nice place

10/10

Exceptional

27 Jun 2026

Jennifer

😊

10/10

Exceptional

26 Jun 2026

DANIEL

no

Family

8/10

Excellent

25 Jun 2026

Kelly

It's a great place to stay with extremely friendly and helpful desk and maintenance staff. The only issues I had were that the stove did not get very hot, the dishes situation was inconvenient, and there was no coffeemaker in the room. But for my purposes those things were minor and the great staff was more important.

Self

4/10

Poor

13 Jun 2026

Fatima

Where do I start?

I prepaid for 1 week and after my plane was delayed several times and arriving at extended stay I was told I was a no call no show. My reservations was cancelled. I refused to leave, it was 3 am. After waiting for an 1 hour I was told they had a room .

The room was filthy, visible dust and dirt in the floor. Very uncomfortable. My week didn’t as expected as I tried to find activity after work until I sleepy enough to withstand the room.

There was no refresh or towels or washcloths. Actually never even seen housekeeping during my stay to grab any.

Overall the property looked unkempt. I would not recommend, the pictures online are deceiving.

Self

10/10

Exceptional

12 Jun 2026

Gregory

Perfect

Self

6/10

Pleasant

07 Jun 2026

Tammey

The room was large and clean but outdated. Needs paint, new flooring, bathroom caulking needs to be redone. I didn't see any cell phone plug ins. Most places we stay at have the plug ins for cell phones on the lamps. While the clerk was nice, it took way to long for check in. For some reason staff seemed to think I wanted 2 rooms for myself. I had book 2 rooms with 4 adults. 2 couples in two different rooms. I realize me as the person who booked and paid for the rooms would have to show ID. But everyone in my party had to show their ID and copies of front and back were made by staff. One party member was not happy about this, and clerk gave a very unclear explanation as to why that was necessary.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Myumi

Clean room

4/10

Poor

19 May 2026

Jennifer

Kitchen supplies need to be checked out at front desk and staff is rude and condescending. Heaven forbid you need 4 sets of dishes for guests visiting your room. You won’t get four full sets. Pans come without lids, can opener is broken. This hotel sprays each room after a pet is there. That spray leaves a residue that will turn your feet black and make your shoes stick to the floor in rooms with linoleum. Then your bath mat will turn black from stepping in it before getting in a shower. We purchased bedding for the pull out couch after having to fight for more dishes- it was just easier.

Friends_and_family Family

4/10

Poor

04 May 2026

Binhson

Not used

Self

8/10

Excellent

03 May 2026

Bill

No frills, easy place to access. The people who stay here are workers. They aren't inherently loud, so it's a nice place to stay if you need a bed and a quiet hotel. The rooms are pretty simple, but clean. The kitchen is definitely dated, but useful. In my opinion, the bed sleeps warm. I think it's the mattress toppers or something. The staff was extremely helpful. Overall this is a great spot to stay for the price.

Self

10/10

Exceptional

28 Apr 2026

John

Clean and cozy it was a great stay and had a lot of privacy. Thank you so much for your work everyone. -Jay.

Business Friends

8/10

Excellent

19 Apr 2026

Michael

Jesse at the front was awesome. He gave us tips about the area and was very helpful when we asked questions. The place was great and conveniently located.

Partner

2/10

Poor

12 Apr 2026

Cameron

Dirty. Rude. Hair everywhere on bed, sheets, pillows and floors. Requested new room and was refused.

Family_with_children

2/10

Poor

29 Mar 2026

Earl

Nobody ever at front desk. Waited 45 min for someone to come to desk. Extended stay customer service tried to call the property to find staff the phone was left at the desk so no one answered! Asked for refund they told me to call 3rd party. Called 3rd party, they told me to contact hotel. Then tried to get refund for entire stay, 3rd party denied the refund because”after multiple attempts to reach the hotel in your behalf, we are unable to verify the reservation.” Which is bs, the 3rd party (hotels.com) should be able to see I was checked in??? What a nightmare, then had family emergency reached out for help from both parties and neither one helped.

Self

4/10

Poor

28 Mar 2026

Veronica

Very run down, bathroom had stains, very old furniture. Breakfast only had a large container of water (which was pink in color-I notified the staff but they didn't do anything) for individual oatmeal packets. Have to take out your own trash or get fined, side doors opened upon my arrival, very loud, can hear every step if you stay on 1st floor. This is for more for people who are staying more long term, not recommended.

Self

10/10

Exceptional

23 Mar 2026

Chris

Great shower

Partner

8/10

Excellent

19 Mar 2026

Myumi

Yes

2/10

Poor

17 Mar 2026

Amanda

This was the absolute worst hotel I have ever stayed at! Upon pulling out the hidabed I found blood soaked sheets on a bed that looked like it had not been cleaned in months! I then went to the front desk and asked for new sheets because of said blood and she said the only way I could sheets was to go back to room get the sheets and bring them back down! I said no thank you to that and asked for a bag and gloves and new sheets! I got the new sheets got the old ones bagged and got settled into bed! 15 minutes later the front desk attendant was at my door mind you it’s now 11:30pm asking for the sheets then proceeds to enter my room to look at the bed that was already made!! They did ask at that point if we wanted to change rooms but I explained to her that it was almost midnight and we needed to be up and out by 615am! So again do not stay here they do not clean nor do they take care of their patrons!! 0/10 the owners need to come in and look how that buisness is being ran!! It’s disturbing and I will be asking for a refund!!

10/10

Exceptional

24 Feb 2026

Marj

The room was very clean. Slight smell like it had been smoked in but very clean otherwise.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Stasha

The room was dirty and smelt of smoke! The whole facility gave very unsafe vibes. Not family friendly!

Friends_and_family Family

2/10

Poor

06 Feb 2026

Ditisha

I couldn’t check-in

6/10

Pleasant

23 Jan 2026

Janice

Yes

Friends_and_family Family

2/10

Poor

20 Jan 2026

Marcus

They made me leave work to check in

8/10

Excellent

14 Jan 2026

Ditisha

The kitchen wasn’t fully with dishes and no pots and pans

Business Partner

8/10

Excellent

13 Jan 2026

Theresa

All we had to do was ask for kitchen supplies and they were provided. We disnt have our room cleaned dir 14 days

Business_and_leisure Partner

4/10

Poor

19 Dec 2025

TAMMY

No hair dryer, no streaming service just cable not even the option for it, room does not seem to be cleaned as I found a empty orange juice bottle when I went to plug in my charger. Counters and sink as well as microwave seemed to be have wiped drag, I had to Wash sink before using it. Butter was left in the refrigerator so how can that been cleaned. Iordered food from GrubHub on the app it has the option to deliver to my room. Food was left at the front desk, no one was there when I went out there to pick it up anyone could have taken it. Not GrubHub's issue the delivery driver was told that they had to leave it at the front desk, no one called me from the front desk, it was the delivery driver who let me know that it was there
Oven dial on stove had no Numbers on it so how do you know what temperature you're cooking at. Simple fix buy a new knob.
None of the knobs actually had any writing on them at all but the burners you could kind of figure out. The grab and go breakfast is coffee, hot water mini muffins or oatmeal if you are lucky and there are still some. Fully equipped kitchens NO you have to go to the front desk to get anything you might need to cook in the kitchen. In my mind that is not a fully equipped kitchen there is no glasses silverware or anything in the unit itself not even napkins paper towels or a small coffee maker
I stayed at other Extended Stay hotels and NEVER had these issues.

Leisure Self

2/10

Poor

13 Dec 2025

Brittany

The bathroom and the floors were dirty and the room had a weird smell to it. The grab and go breakfast was a joke.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Merelyn

I did not had big expectations about the hotel when I booked because the price and because was an emergency. However, you get what you pay. The kitchen was good for cooking a meal. The living room was comfy and the bed was ok. They have a laundry and was nice that the dryer is free. They have vendor machines. The breakfast was a blue muffins, a microwave oatmeal, hot water for the coffee that was all. The heater was to hot. The tv is very basic, not an smart tv. Everything is very basic but for the price was good enough.

Business Family

2/10

Poor

06 Dec 2025

Donald

I’ve stayed in plenty of hotels over the years, but this was hands-down one of the most disappointing experiences I’ve had. After driving seven hours from Denver, exhausted and just wanting to check in and sleep, I was turned away because their own equipment couldn’t scan my ID. My ID is perfectly valid, yet because their scanner wasn’t working properly, they refused to check me in.

No workaround, no effort, no common sense. Just “we can’t help you.”

It was late, I was exhausted, and instead of staying at the hotel I had already booked, I had to go find another one. Completely unacceptable.

Never again. If a hotel can’t even manage the basics—like checking in a guest who already has a reservation—then what’s the point? Skip this place and save yourself the frustration.

Business

8/10

Excellent

30 Nov 2025

Jane

The one thing I would expect when I pay for a room with a kitchen is to have it basically stocked with essentials like plates, cooking pots and pans, cutlery, ect., having to piecemeal it through the front desk made me wish I would have called first and found a place that provided that. I would have paid a little more and be held accountable for those items in the room rather than try to find them elsewhere.

Partner

10/10

Exceptional

26 Nov 2025

Lajewel

Yes very clean 👌 would recommend staff and amenities were on 👉 👈 👇 ❇️ ✴️ ☝️

10/10

Exceptional

17 Nov 2025

henry

Clean room,great staff

Business_and_leisure

10/10

Exceptional

17 Nov 2025

henry

All around great experience

Business

8/10

Excellent

11 Nov 2025

Vicki

The bed was comfortable. It was quiet.

Leisure Self

10/10

Exceptional

09 Nov 2025

Brian

Yes

Self

10/10

Exceptional

04 Nov 2025

Becky

Yes

Self

4/10

Poor

28 Oct 2025

Jose I

Floor was not swept or moped. Under bed had trash

Leisure Partner

10/10

Exceptional

25 Oct 2025

Denise

Checking in was easy and staff were great at explaining the rules. The hotel and room were very clean. The bed, however, was hard as a rock and it was difficult for me to sleep.. but some people prefer a more firm mattress... Also weird that they charge you 50.00 if you dont take your own trash out...even for a 1 night stay.

Business

10/10

Exceptional

23 Oct 2025

Mary

Yes it was great

2/10

Poor

20 Oct 2025

Neff

It was nit comfortable

Partner

6/10

Pleasant

05 Sep 2025

Verified traveler

Kinda weird. Very smelly.

Weird smells throughout hotel, lobby and hallways smelled chemical like a nail salon, and room had a different smell entirely that lingered on my stuff for days after stay. Floors were streaked with some kind of film. Had a TV 20 feet from beds, without a remote. They asked me to throw away my own garbage and clean my own room before leaving. One staff member gave me the third-degree for choosing to use stairs instead of elevator (my car was located by exit near stairs) Staff was otherwise very nice if not under-trained.

Self

4/10

Poor

25 Aug 2025

Steven

Badly needs updating.

Leisure Family

10/10

Exceptional

21 Aug 2025

Joshua

I love it there peaceful quiet no one bothers you

Leisure

6/10

Pleasant

19 Aug 2025

Richard

Parking is limited. People not pick up their dog poop. Not enough lighting around parking lot near back of hotel.

Leisure Family

8/10

Excellent

17 Aug 2025

Richard

Lots of room for 3 travelers. Comfortable and relaxing.

Leisure Family

6/10

Pleasant

06 Aug 2025

Robert

Decent

Leisure Family

2/10

Poor

27 Jul 2025

Coriander

On the day of check in I had called this hotel to let them know we would be arriving later than check-in time. The front desk worker told me this was fine and would still be expecting us. When we get there, get checked in and get up to our room we noticed that the couch wasn’t a sofa bed. We had 6 people who needed beds and the room only had 2 beds. We reserved a room with 2 beds plus a sofa bed. When I went down to the front desk to the issue resolved the lady at the front desk said that she didn’t even know why the listing was on Expedia because they don’t even have that configuration. Then proceeded to tell me that the room I was supposed to have was put under maintenance that morning (which she said nothing of earlier when I called) and so they “upgraded” me to the manager’s suite. Which had only 2 beds and no sofa bed. I asked how that was an “upgrade” and she said “because it has a walk in closet and more floor space.” I told her that I have 6 people who need beds not a walk in closet, so I need a room with a sofa bed. She just kept pushing the fact that my room was “upgraded.” When I asked for roll away beds and extra bedding to make pallets (on the dirty floors) she told me that they don’t have those things. So I then asked what my options were. She said since I needed a sofa bed then I could either be moved to a room with 1 regular bed and 1 sofa bed or I could just leave the hotel altogether. She gave us a list of other hotels which were unhelpful in getting us the

Leisure Family_with_children

2/10

Poor

27 May 2025

Deepak

Extremely TERRIBLE, I request a refund on this.!

We were extremely disappointed with our recent stay. The condition of the room did not meet even basic cleanliness standards—the floors were so dirty that my socks turned black from simply walking around. The kitchen appliances appeared extremely outdated and poorly maintained. The hot plate on the stove had visible oil spills, which emitted a very unpleasant odor when used. Additionally, there was no dishwashing liquid provided, and we were surprised to find that basic complementary items like sugar, coffee, tea, or salt were missing.

The bathroom was equally unsatisfactory. There was no hair dryer, the sinkhole valve was missing, and the bathtub was in terrible condition with a severely blocked drain—it took nearly an hour for water to fully drain after use.

The only redeeming aspects were the clean bed linens and towels. Unfortunately, the overall experience was so poor that we had to cut our stay short and checked out after the second night, even though we had booked for three nights.

We brought all of these concerns to the attention of the reception staff, but were informed that the hotel was fully booked and no alternate rooms were available. My wife and children were understandably very upset with the experience. I sincerely hope the management takes this feedback seriously and improves the condition and amenities of the rooms for future guests.
Overall it was TERRIBLE, i request a refund on this.!

Friends_and_family Family

6/10

Pleasant

08 May 2025

Steven

So to start i was under a stair well, AND the people in the room above me were stomping around LOUDLY until after 1 am every single night. The grill they are supposed to have on site weren't out i guess? And no one was going to bring them out. EVERY dryer was out of order but the washers weren't which me and multiple other guests made the mistake of washing our clothes and there not being a dryer. The front desk lady not sure which one it was has an attitude for no reason. The knobs on the oven don't have marks on them so you just have to guess what temp your setting the oven and stove top too. The only good thing about this property is that its about a 20 minute walk to the mall or to other stores in the town.

Leisure Partner

4/10

Poor

06 May 2025

David

Great Staff, Suboptimal Facilities and Cleanliness

Staff was always friendly and responsive. Hotel was fairly priced, given all factors.

Pros:
a)Staff friendly, helpful, and responsive.
b)Vending machines well stocked.
c)Bed comfortable.
d)Parking generally available and close to the main entrance.
e)Fairly priced (was a bargain).

Cons:
a)Room generally not well-cleaned, especially stove and kitchen area.
b)Bad smell in room (lobby smelled good, room did not).
c)Refrigerator extremely noisy, had to be turned off to sleep, which made the refrigerator effectively unusable.
d)No dryers in laundry area (all had the doors removed--did some previous customer vandalize them and repairs were underway?)

Partner

2/10

Poor

05 Apr 2025

Timothy

The person at the front desk gave some lady that knew my name and room number a room key!

8/10

Excellent

30 Mar 2025

Eric

Great Value

Nice room for the money

Partner

6/10

Pleasant

19 Mar 2025

Verified traveler

there was no breakfast at all. only thing they gave out was oatmeal and coffee. dont lie and say theres a breakfast or even a take and go when thats it. the room was decently clean. hallway and room smelled a tad weird. but overall not too bad. i will try to avoid next time though.

Friends_and_family Family

10/10

Exceptional

13 Mar 2025

may l

Good value

Plenty of space. Kitchen was helpful.

Friends_and_family Family

2/10

Poor

07 Mar 2025

Verified traveler

It was absolutely horrible. The assistant manager is very rude creepy and treats humans like crap. She was always finding a reason to come knock on our door. She tried kicking out my dog for good.

Friends_and_family Family

2/10

Poor

15 Feb 2025

Mackenzie

The manager Ronnie made our check in absolutely awful, she was INCREDIBLY unprofessional and rude. My partner couldn’t find his ID and refused to check us in after we had traveled in from California. I’ve never heard of that, my name was on the reservation and I was paying. We finally found his ID and came back in her shift ended while I was trying to check in and the new person on shift checked us in while doing so she called TWICE and slandered us, he even told us it was her talking rudely. The next day she came to our room and told us we had too many dogs one of which is a service animal and kicked us out then proceeded to lock us out of our room with our dogs in there after we took stuff down to our car. They didn’t even ask how many dogs we had to my knowledge all I knew was dogs are allowed, it should’ve been on their part to ask how many pets we had she charged me 200 bucks for EACH ANIMAL. She just wanted to harass us because as soon as she was back on shift she came STRAIGHT to our room and BANGED on the door. Do NOT stay here. The rooms are dirty and the guests they allow are questionable people. Save your money and time.

Leisure Pet

4/10

Poor

09 Feb 2025

TIMOTHY W

Worth the discounted price, I think

Was asked repeatedly by staff about what room I was going to. I had people pounding on my door for no reason, weird hand prints on the door that seemed like someone was looking through my peephole. The appliances were very dated and the Tv was microscopic for a suite that big. Granted, it wa only fifty bucks a night so I had low expectations so I guess worth the price? Oh, bring your own ice- they don’t have an ice machine.

Friends_and_family Family

2/10

Poor

31 Jan 2025

Ismail

Nothing honestly

Business_and_leisure Family

2/10

Poor

19 Jan 2025

Travis

I didn't stay there, disgusted with expedia and the hotel for the blatant misconduct and poor business ethic

2/10

Poor

18 Jan 2025

Ismail

Someone was doing drugs a few doors down from. As a result the entire hallway was covered in smoke from what police believed to be crystal meth.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Jan 2025

Verified traveler

Worth It!!!!!

Wonderful big furnished room at an incredible price. This was a furnished apartment with a kitchen not a hotel room. I would stay here again and again and again.

Self

2/10

Poor

15 Jan 2025

Ismail

Someone fell asleep cooking causing everyone to have to leave out in the middle of the night. Done if the washer and dryers are broken. Microwave rusting out, refrigerator was dirty there was still a garbage can with rotten food in it, the first room they sent me to, and the ruined smelled of it.

Business_and_leisure Family_with_children

2/10

Poor

15 Jan 2025

Ismail

I asked staff about the sink being blocked up after my first night for 4 days,bl but no one came to check it out . It is still backed up going on day 4, and the water has turned black. It also stinks really bad.

Business_and_leisure Family_with_children

8/10

Excellent

12 Jan 2025

Varrie

The room was very clean and well wait out.I had a nice cue from my room window.And the Staff was very kind polite And helpful I will come here Often as long as i'm able to Come back to this hotel as a choice of options You need a better breakfast though But never was up for the breakfast In order to eat I will reach Promise it will tell my friends to come here too

2/10

Poor

11 Jan 2025

Mary

The television in the room worked, but the picture was very dark. I asked to switch rooms just a few minutes after checking in, but was not permitted to change rooms. There were no hangers in the room, it was dirty, and I saw several bugs in the room. The toilet seat was up and had what looked like urine on the seat. Overall it was a very unpleasant experience

Business

2/10

Poor

11 Jan 2025

Thea

Zero stars if i could

I got to the hotel.. i already paid for the room and since i got here at 1 am they denied me stay.

Partner

10/10

Exceptional

10 Jan 2025

frank

Peaceful

10/10

Exceptional

09 Jan 2025

Leonard

Very nice place

Great

Self

10/10

Exceptional

08 Jan 2025

frank

Peaceful

4/10

Poor

01 Jan 2025

Adrianna

Room was not clean. Crumbs on counter. Drink rings on nightstand. Hair in tub.

Self

10/10

Exceptional

31 Dec 2024

Traci

Everything ok

Leisure Family

4/10

Poor

30 Dec 2024

sherwyn

The clerk was not friendly at all

2/10

Poor

29 Dec 2024

Denise

Awful management

The front desk, assistant manager, was so rude. I had accidentally forgot to change my occupancy on my reservation from the default of 2 to 1 and she would not assist me in checking in because of this. I advised her that i was here for business and there was no one staying with me. She laughed and said \"Well thats too bad for you\" and referred me to customer service for Hotels.com. when i was able to get a hold of someone...she was calling someone on her phone and making negative comments, so I canceled and stayed at a different hotel.

Business

10/10

Exceptional

29 Dec 2024

Lindsey

Best place to stay, especially extended terms

My favorite place to stay for extended periods. It is clean.
The staff is amazing.
Overall, not all at once, within the last year I have at stayed at this hotel about four months total throughout the year. They've never had an issue if I did. Management and front desk took care of it. If it was a maintenance issue, it was taken care of immediately.

Self

2/10

Poor

27 Dec 2024

Nichole

I was denied entrance into the room that I booked and paid for on line with Expedia and then they counter attrndayyytyť

2/10

Poor

23 Dec 2024

Joshlyn

Assistant manager Robbie and Manager Jamie were completely disrespectful. COCKROACHES, BLOOD stains, and abnormal stains were in our room !!! We went to complain after noticing these things the third night. All they offered was another room! They did NOT refund the nights we did NOT stay there and much less a compensation for the problem. I told them that I could report them to the health department and they banned me for telling them I was going report them to the health department. They said that was a threat !?! If your hotel is nice and clean like you say what’s the problem ?!

Leisure Partner

6/10

Pleasant

14 Dec 2024

Jill

The room next to me was very loud all throughout the night. I got minimal sleep. It would’ve been nice if they could have been quiet at 10 PM until 7 AM.
Instead they knocked on the wall most of the night and their kids were loud.

Business

8/10

Excellent

09 Dec 2024

Paul

Kinda dumb everyone has to check in at same.time so were some bugs in rooms

Business

10/10

Exceptional

08 Dec 2024

Laura

Very clean, quiet. Nice staff.

4/10

Poor

06 Dec 2024

Alisha

Place was dirty and smelt so bad when you first walked in and then when you walked in the hallways. They shower was dirty and sounded like you were going to fall through the floor they didn’t have any trash cans in the room

Friends_and_family Family

8/10

Excellent

01 Dec 2024

Walter

The place was good. The room i was in already had things wrong with it and i documented just in case. The wifi needs to be better. High speed would be great. The hotel was good.

2/10

Poor

30 Nov 2024

Dorothy

They refused for me to check in and now are refusing to give me a discount

10/10

Exceptional

28 Nov 2024

Seniqua

Very quiet clean

Leisure Partner

10/10

Exceptional

27 Nov 2024

Seniqua

Nice

2/10

Poor

21 Nov 2024

Verified traveler

There was bed bugs and the whole kitchen was out dated and there was trash already under the sink before we stay and front desk said I had to take it out and I ask for more pillows they said they didn’t have any extra

Partner

2/10

Poor

17 Nov 2024

Jason

Extended stain

When I got there, I had to wait 45 minutes in the lobby for somebody to answer the front desk. So I could Check-in? Can I go to the room? I got a sweet and the full out. Couch is broken where you couldn't even sit on it. And they wouldn't do nothing about it and I had no utensils. No plates, no. Nothing in the room and um. The bed was hard as hell. It wasn't very clean. It smoked like cigarette smoke and it wasn't nowhere near an elevator cause i'm disabled.

Partner

2/10

Poor

16 Nov 2024

GREG

STAY AWAY

Horrible! Will never stay there again.
Couldn't check me in because Expedia showed 2 people instead of just me. Had to call Expedia to change it. Came back 2 hours later. Now they couldn't process my reservation. Made another reservation at another hotel. Ten minutes to drive there 2 minutes to check in. Shouldn't be that hard. Incompetent.

Self

2/10

Poor

16 Nov 2024

GREG

STAY AWAY

Horrible! Unbelievable! Unconscionable! Will never stay there again.
Couldn't check me in because Expedia showed 2 people instead of just me. Had to call Expedia to change it. Came back 2 hours later. Now they couldn't process my reservation. Made another reservation at another hotel. Ten minutes to drive there 2 minutes to check in. Shouldn't be that hard. Incompetent.

Self

2/10

Poor

14 Aug 2024

Andy

Property Assistant Manager Robbie was easily the most rude, unhelpful person I’ve ever encountered. She wanted no part in checking me…just wanted to sit at her desk playing on her phone. I will never stay here.

Business Partner

10/10

Exceptional

19 Jul 2024

Gregory

Rarely available!

So nice to be able to cook on a stove instead of relying on microwaves! Very comfortable and clean. I've stayed at Extened Stay America properties elsewhere, but this was my first opportunity to stay here in my many regular business trips to Omaha.

Business

6/10

Pleasant

07 Jul 2024

Verified traveler

One night stay

Our room was much larger than I was expecting, which was very nice. The carpets in the hallway looked like they desperately needed vacuuming. The bathroom floors looked like they weren't mopped between guests. I didn't feel like it was the safest hotel we had stayed in, but we didn't have any specific issues. The grab and go breakfast is in the lobby - there were about 3 muffins and a few granola bars and packets of oatmeal. They had coffee set up, but they remove everything when breakfast ends, so don't expect to fill your coffee on the way out the door.

Friends_and_family Family

8/10

Excellent

01 Jul 2024

Dean S

Omaha Stay

The room was very nice. Window was to the outside grass and parking lot.
The booking says coffee and tea in the common area. I went to the desk and asked where the coffee was and she said right here at 6 in the morning. I said online....she said no.
No in room coffee or cups, nothing.
Large room with Kitchen area but nothing to make anything with. Stripped down.
Quiet but nothing to do.

Partner

2/10

Poor

20 Jun 2024

Nicolas

Kinda sketchy

Room wasn't good, but wasn't terrible, but the whole situation was a mess. People were talking about drug deals in the elevator, people were high in the lobby, the guest in the room next to me got evicted while I was there, I couldn't get out of there fast enough when I woke up in the morning.

Friends_and_family Family

4/10

Poor

19 Jun 2024

Thomas

This property is worn best word I can say is adequate