Name: Towneplace Suites Omaha West
Address: 10865 W Dodge Rd, Omaha, 68154, US

6/10

Pleasant

03 Aug 2026

Carol

We appreciated the staff, the cleanliness of the room, and the breakfast buffet.

They do have kitchens, which may be a plus for families.

They do welcome pets.

The pool was closed, and the ice machine was down. I guess a part broke.

The location of the bed was near the air conditioner, which was noisy and blew on your face. My brother commented that the room could have been rearranged more efficiently to prevent the air from blowing on your face.

We didn't get a good night sleep.

We felt this was not the quality or standard we expected from Marriott.

Other hotels in the area were much nicer; however, I decided to choose this property because it was a Marriott.

This property was very outdated and needed lots of TLC.

If you're looking for luxury or nicer accommodations, please look elsewhere.

6/10

Pleasant

02 Aug 2026

Ivy

Only complaints we had was
1. Requested a handicap accessible room, we received a regular room with a very low toilet, which was hard to use being so low.
2. Breakfast was delicious, but would recommend getting a second waffle iron. Lots of people waiting to be able to make waffles.
But.......the beds were so soft, never woke up once through the night, which is very unusual for me.

6/10

Pleasant

01 Aug 2026

Anthonea

Overall the hotel was okay for my 6 night stay. What I wasn’t happy about was the false advertising on Expedia. I booked a room for 4 which showed it had a pull out sofa. Once I checked in and arrived at my room there was no sofa it was 2 beds and 2 chairs. As I went to front desk to get moved to what I selected I was told that I would have to deal with the Expedia. I guess sometimes it’s better to make the reservation on the actual hotel site or call.

8/10

Excellent

30 Jul 2026

James

Location and acess

10/10

Exceptional

24 Jul 2026

Sandra

Friendly, helpful staff; clean and neat. Nice, well stocked breakfast. Pleasant stay. Will stay again.

10/10

Exceptional

24 Jul 2026

Joseph

We Enjoyed Our Stay All Around.

8/10

Excellent

20 Jul 2026

Michelle

The staff was very friendly and helpful.

Self

8/10

Excellent

17 Jul 2026

Carter

Breakfast is excellent. The man who manages the breakfast is very conscientious. The coffee and food are above average. I have stayed here several times and see people using the grill, so I bought meat for the 5 nights I was recently there. The grill turns out to be very old, and most of the burners are not functional. I asked management about this, but nothing was done during my stay. I won't try to grill there again. They also promote that they have grilling tools, but when you ask, it is very slim picking. When I asked they were able to find a spatula to use. The mattresses are soft and I usually go home with a backache after each stay - I suspect they need to be replaced. The AC in Rm 212 struggled to keep the room cool with the sun coming in the windows, so I kept the blinds closed all week. I have stayed at this location a total of about 35 days this year and most days you smell pot in the hallways. I am not a complainer, so I didn't report any of the above issues other than my disappointment in the grill. Overall, for the price, it is a reasonable accommodation.

Self

10/10

Exceptional

15 Jul 2026

Rick

Helpful friendly staff

Pet

10/10

Exceptional

15 Jul 2026

Rick

Staff was helpful and friendly

Family

6/10

Pleasant

09 Jul 2026

Leah

The breakfast sitting area is very small, the hotel
Is brightly colored and decor not to my taste

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Vicki

Breakfast should have been better overall for a Marriott. We expected nicer breakfast items. Eggs were not good and paper thin bacon.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Rayhaneh

The breakfast was fair but better than none

Family_with_children

10/10

Exceptional

04 Jul 2026

Bradley

After ck in we found the tv didn’t work. So Cris for the frt. desk came up and decided to move us next door. Easy peasy smooth transition.

Partner

6/10

Pleasant

29 Jun 2026

Jean

Staff were not that friendly, breakfast just okay and they forgot to \"refresh\" our room so I had to ask for fresh towels and supplies.

Partner

4/10

Poor

29 Jun 2026

Alexandra

We were very unhappy with our stay. The key card system was apparently not working upon our arrival so we had to be let into our room by a staff member. We were told it was \"being fixed soon\" but was never rectified at any time during our stay. This meant that any time we needed to enter our room or use the pool, gym, etc , we had to wait around at the front desk for someone to become available to assist us. The property did not bring in any additional staff to make this more painless for guests, much of the time there was only one front desk person on duty even though it was a busy summer weekend. I will say that the staff members I interacted with were kind and I know it was largely out of their control was a management issue.

As for the room/property itself, I was pretty disappointed in the overall condition. I have stayed in Towneplace Suites before in other cities and I return because I enjoy the setup of having a mini kitchen area when traveling with our infant. Our shower had mold visible under some of the built in shelves and the bathroom overall felt a bit dingy. The towels were rough and visibly stained. Our toilet ran continuously. The hallways smelled a bit musty and the chlorine in the pool was so strong that it turned everyone's eyes bloodshot. There is only one ice maker on the property and it was out of order our entire stay. We would not return to this property.

Family_with_children

6/10

Pleasant

28 Jun 2026

Christopher

So overall a decent place to stay for a quick overnight. The hotel was clean and in a good state of repair. This was my experience that made it a little less desirable than other places I’ve stayed in Omaha: The room was cramped and small for a ‘suite’ (King with small pullout loveseat sofa), the lobby reception and seating area for breakfast was very cramped and small- everyone was elbow to elbow at breakfast (not terrible but would have a little more pleasant if we had more room, only 2 of us), and the gym area while clean, had some very worn equipment (bench was rusty and torn, one of two treadmills were out of order, and the working treadmill had a rip in the belt that almost led to a fall); I think I wouldn’t be writing half as much in this review, though, if I had felt that the staff was a little more helpful when my son slipped in the pool area and sprained his ankle. The one ice machine for the hotel was out of order, so I asked the front desk for a little assistance and they said the only option was to make ice in the ice trays in the room, not ideal since they were empty and it would take a while, but okay, a cold washcloth could work for a bit. Bought a dose of Aleve from the shop area for $5 and went back to my room. Could have been a nice gesture to comp the Aleve but I get it, tight margins and what not. I should have brought a first aid kit. At any rate, again, decent place for a quick stay, but I wouldn’t recommend for anything longer, by my experience.

Partner

10/10

Exceptional

27 Jun 2026

Michelle

Great room! For the length of time we were there we were able to bring most of our meals with us and plan ahead!
Loved having the 2 separate rooms!

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Jodi

Great staff. Well appointed breakfast. Had a great time in this hotel

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Ni

There was a full refrigerator with a stovetop and microwave. they also provided utensils, dishes (like strainer bowls, measuring cup, and more) along with the added allowance of borrowing games from the front. My party went to watch Netflix on the tv and had waffles, eggs, bacon, yogurt and breakfast drinks though they also had cereal, oatmeal, fruits, different dry goods and more. The downstairs bathroom was a bit dirty but it was only dirty once out of the times we used it and the room was super spacious. The staff were all super nice and funny and our room was very clean and comfortable. As always, the hotel was a bit easy to hear noise but was overall a nice experience and fairly priced compared to those around us for less!

Partner

6/10

Pleasant

17 Jun 2026

Tiffany

It’s an older Marriott location. It had some trim missing on the walls in the bathroom and small cosmetic things around the room that needed attention. Some friends had issues with water coming in the windows of their rooms during a storm but luckily we did not. The free breakfast was a nice touch and had plenty of options for my picky children.

10/10

Exceptional

14 Jun 2026

Tatiana

Great location,
Nice to have kitchen in the room as well as breakfast included.
Very nice and helpful staff.

Family_with_children

4/10

Poor

03 Jun 2026

Barry

Not as clean as I expect from a Marriott property. Internet wouldn’t work; staff was clueless. I stayed several days and my room was never made up. I asked for fresh towels, etc. and was assured they would be delivered … not. I won’t stay at this property again.

Self

4/10

Poor

01 Jun 2026

April

We had a king bed with a pull out sofa. The pull out sofa was broken and once we were able to get it out the mattress was stained with what looked like blood. Super super nasty. They don't do room service unless you are there for longer than 2 nights so we did not have clean towels the second morning. We had to go find towels and they only gave us 3 to start with. Towel quality was pretty sad as well. Thin very used towels.

Family_with_children

6/10

Pleasant

28 May 2026

Nafija

Staff was ok but not extra friendly. There were some broken doors and towels were not replenished at pool and room unless asked. Ran out of breakfast items at 830 am

8/10

Excellent

27 May 2026

Thomas

Breakfast was good - and with plenty of food options.
They should refresh the rooms more often during your stay.

Self

10/10

Exceptional

26 May 2026

Rebecca

The staff was very friendly, breakfast was great for hotel breakfast and we love there our room had a little kitchenette which made bottle cleaning for our baby easy. The pool was nice and warm for a cold rainy day.

Family_with_children

8/10

Excellent

18 May 2026

Richard

Breakfast minimal selections

6/10

Pleasant

14 May 2026

lisa

staff were minimal help when i had a question, zero follow up, felt like there were “long term guests” that lived there which felt intimidating when arriving back late at night. our trailer was broke into at night fortunately it was empty so nothing was stolen.

Partner

8/10

Excellent

10 May 2026

Joan

Overall a nice hotel. Had trouble getting connected to the internet. It took 5 calls to the front desk for her to give me a different network to use, which I did connect to, but it was too slow to do anything with. The room's air conditioner kept the room cool, but it was so loud when operating it interrupted sleep.

Family

10/10

Exceptional

27 Apr 2026

Jon B.

Nice location to eating places

Family

4/10

Poor

26 Apr 2026

Adan

Room was a good size but the breakfast was terrible! Small common area, and staff was not very friendly.

Family_with_children

6/10

Pleasant

26 Apr 2026

Shane

The hotel was ok. The shower head didn’t function very well. The beds were very uncomfortable. We usually stay at Marriott’s and this didn’t meet Marriott standards to me

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Ryan

We stayed in a two-bedroom suite for three nights with our three children.

Cons:
• In need of some small updates and repairs. Living room window wasn't properly sealed and let in both cold air and ants (crawling on the sill and vent). The couch had stained cushions, and the curtains had staining and rips. We noticed this in some other areas of the hotel as well. In the breakfast area, the cushions were heavily flaking/peeling. Pool chairs also had rips. There was also a hole/leak above the pool, and because it was raining while we were in there, it was dripping directly into the pool.

Pros:
• Staff was great! Every interaction was pleasant. I had to talk to the front desk attendant twice during our stay, and she was incredibly kind and helpful.

• Breakfast was bacon, eggs, waffles, frittatas, bagels, oatmeal, juices, coffee, cereal, yogurt, fruit, etc. Plenty to choose from, and the whole breakfast area was well stocked and CLEAN.

• Room - Beds and bedding were very comfortable. Each room had its own thermostat, which was great! Despite the aforementioned updates/repairs needed, the room was very clean. Housekeeping staff did a wonderful job with it.

• Pool - this was the first trip in a long time that my kids wanted to go to the pool every day, and it was because it was so warm, like swimming in a bath. Pool area was very clean.

Would recommend for families staying in the Omaha area (we went to the zoo and children's museum - both just a short drive away).

Family_with_children

10/10

Exceptional

13 Apr 2026

Monakika

Quiet and clean!

10/10

Exceptional

13 Apr 2026

Alisa

Overall experience was positive very friendly staff would stay again!

Family_with_children

6/10

Pleasant

06 Apr 2026

Les

Outdated, garbage in hallway.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Debra

Breakfast awesome. Front desk lady and the general manager were awesome. We paid for a king

Family

10/10

Exceptional

24 Mar 2026

David

Nice room although the water conserving shower head was a little annoying. Breakfast was good.

Family

8/10

Excellent

23 Mar 2026

Lisa

Good breakfast and dog friendly

Family_with_children

2/10

Poor

22 Mar 2026

Scott

A staffer sucks because there was no communication with me. I’m a deaf guy and the didn’t know how to hold of me.. So, a staffer reported a cop and an animal service on me and my dog without any explanation and communication. Pretty suck! This is not deaf friendly and dog friendly at all.

8/10

Excellent

19 Mar 2026

Jose

Room was clean and tidy and staff was super helpful and nice.

Partner

4/10

Poor

15 Mar 2026

Shannon

Super shady stuff going on there. It was noisy. The room wasn’t ready on time. The only thing that was good was the breakfast.

Partner

10/10

Exceptional

09 Mar 2026

Joseph

Friendly staff

Business

10/10

Exceptional

03 Mar 2026

Richard

Staff was very friendly, helpful and professional. Our 2-bedroom suite was furnished well and was spotlessly clean. We used the heated pool which was very comfortable and there were plenty of clean towels provided. The continental breakfast was sort of mediocre, but that wasn't a deal breaker at all. We'll stay at this hotel again whenever we're in the Omaha area.

Friends_and_family Family

4/10

Poor

20 Feb 2026

Kariann

Unfortunately, our stay was disappointing. When we arrived, the room was noticeably unclean. We repeatedly found residue and debris on walls, floors, and other surfaces. It did not feel properly cleaned prior to our arrival.

The air conditioning unit was extremely loud and cycled on and off all night, waking us up each time. I reported it to the front desk, but nothing was done.

We arrived to only half a roll of toilet paper for five guests. When we requested more, we were given just one additional roll, which was not sufficient for two days. We had to return to the desk again for basic supplies. The provided toiletries were also very poor quality.

While the staff member who checked us in was polite, later interactions felt unwelcoming and dismissive, as though we were inconveniencing them by asking for standard accommodations.

On a positive note, breakfast was good and the pool was clean and well heated. However, the gym equipment faces directly into the pool area, which made it uncomfortable having adults looking directly at swimmers, especially with teenage girls present.

Overall, we expected better cleanliness and service for the price.

Friends_and_family Family

8/10

Excellent

18 Feb 2026

suman

Great place to stay

10/10

Exceptional

10 Feb 2026

Sherri

Nice room great bed!

8/10

Excellent

25 Jan 2026

Alicia

Clean room wish there was more/better breakfast maybe some cheese for the eggs

Leisure Partner

10/10

Exceptional

23 Jan 2026

Nichola

Every thing is nice and the people are really nice too

Leisure Self

10/10

Exceptional

19 Jan 2026

Denise

I believe the reason everything was so wonderful was because of the excellent staff!

10/10

Exceptional

14 Jan 2026

Sherri

Yes to all

8/10

Excellent

12 Jan 2026

Jon

The room was great, however the WiFi was lacking and we had to use guest access as the login credentials provided did not work. There were also a lack of luggage carts available (in other guests rooms most likely) so we had to make multiple trips to the car to unload and load.

Business Family

6/10

Pleasant

04 Jan 2026

hunter

Good quick stay

10/10

Exceptional

03 Jan 2026

Nancy

Yes

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Joseph

All in all a great place to stay

8/10

Excellent

19 Dec 2025

Rayhaneh

Cramped room

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

JJ

The service

Business

4/10

Poor

30 Nov 2025

Marcus

Staff was amazing but the room we stayed in had a squeaking noise every 30 seconds 24 seven above our head even when sleeping notified the front desk she said she will put a maintenance work order in but staff was great room was clean just all day squeaking above my head twice in one minute for 24 seven the whole day

Friends_and_family Family

4/10

Poor

23 Nov 2025

william

This place is fine if your an on the road construction worker. Because the place is filled with construction workerss drinking beer and smoking weed in all the common areas. Not for the family.

Partner

10/10

Exceptional

18 Nov 2025

Susan

Breakfast was good. Room was clean, quiet and comfortable

Partner

6/10

Pleasant

22 Oct 2025

Laura

The room was very small considering there was king and sofa. There was no room to put our suitcases. One day the eggs were scrambled and good the next morning they were an egg patty that was not good

Leisure Family

10/10

Exceptional

22 Oct 2025

kelly

Is a great place to stay. Great location. Pleasant staff. Great price.

Partner

10/10

Exceptional

19 Oct 2025

Glen

I appreciate the clean and well maintained room with a solid breakfast every morning. Would definitely stay here again.

Leisure Partner

6/10

Pleasant

15 Oct 2025

Robert

Room was a noisy at night. Another rooms ac compressor and some clicking sound starting about 4 am each night.

10/10

Exceptional

12 Oct 2025

Mary

The staff was friendly and helpful. The hotel was a good deal for the price. Clean and efficient!

Partner

10/10

Exceptional

12 Oct 2025

Robin

The only issue I had during my stay is that both mornings, the breakfast area had no hot coffee. It was always empty

Leisure Family

4/10

Poor

08 Oct 2025

Ronda

Outdated room
Very loud dogs next door
Chair and carpet not clean
Blood splatter on AC unit
AC would not stay cool in room
Charged $20 for incidentals and the charge has not been reversed

Business_and_leisure Family

6/10

Pleasant

06 Oct 2025

Jon

There seemed to be one single \"cart\" to help transport luggage to the rooms, for the entire hotel. All of the shrubbery and/or trees are unkempt, growing over the sidewalk areas. So bad that when cars are parked there you cannot use the sidewalks, having to walk in the parking lot. I'm handicapped, using a cane...
The shower/tub combo was DISGUSTING!There was mold and other unknown filth throughout it.
And the breakfast items served in chaffing dishes, were ice cold both mornings. Nothing starts your day better than ice cold sausage and bacon.

Leisure Partner

10/10

Exceptional

30 Sep 2025

David

Great staff, nice breakfast selection.

Leisure Family

10/10

Exceptional

24 Sep 2025

Kelly

Great room. It was quiet and staff were very friendly

Leisure Partner

8/10

Excellent

23 Sep 2025

Ayron

Couple Getaway

The hotel itself was nice. Room was small, not what was described in the hotels.com description. Said it had separate dining area, picture showed table with chairs. Our room did not have this, which was disappointing to us. Breakfast was good, nice variety but small area where food was served. Did not use pool, but it looked very small. Hotel was in area central to the activities we wanted to go to.

Partner

10/10

Exceptional

21 Sep 2025

Jane

Affordable. Clean. Free breakfast had alot of options. Friendly staff!

Leisure

2/10

Poor

20 Sep 2025

Brian

The caulking in the bathroom had black mold and the sheets were dingy and stained.

The limited staff I interacted with did not have any care or concern for anything. I checked out 5 days early and they didn't even ask why.

The beds are also bouncy and not good if you have back pain.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Michael

Great hotel

Leisure Family

10/10

Exceptional

15 Sep 2025

Antoinette

The stay was great. No issues. I will suggest that the bottles in the shower should be face forward to know if it's shampoo, body wash or conditioner. Next the coffee and tea stirrers are unsanitary because they are not wrapped. The person taking them out the box to stock them has to put their hands on them and this is not sanitary. Also dust collects on the stirrers while sitting there waiting to be used. Providing wrapped stirrers would be more sanitary. COVID is on the rise and when one person grabs a stirrer, they often touch another stirrer. Last, the furniture in the rooms should not be cloth due to absorption of odors, and body lice, bed bugs etc. Having leather or vinyl is better for wiping off and inability for anything to hide.

2/10

Poor

31 Aug 2025

Kamber

We booked through Expedia, had our stay confirmed for a 2-bedroom suite. Upon arrival we got checked in, guest services was not friendly. Went to our room and it was a 1-bedroom suite with one king bed for a family of 5… so we went back down to talk to guest services, got told that booking through 3rd party is cheap and doesn’t guarantee our room, basically. So we have to contact them. Expedia refunded our stay and we checked out.
Guest services on check in could have told us that the room we booked was unavailable, she knew exactly what we were talking about when we back to the lobby. Instead she tell us booking :rd is check, which was the same rate as the hotel upon booking. Just a more convenient process. Instead neglected to tell us and let our family of 5 got into a room with one bed. The inconvenience and lack of friendly staff will prevent us from staying in the future.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Brahma

Staffs are good. we meet people in the lobby and nice place

Leisure Family

10/10

Exceptional

15 Aug 2025

MARY

Kind and helpful staff and a clean, pet-friendly room.

Leisure Family

10/10

Exceptional

06 Aug 2025

Aaron

Nice area thats close to everything and the hotel was clean, quiet and affordable.

Leisure Family

10/10

Exceptional

20 Jul 2025

Victora

The place was really great, We loved the room, especially the bed so soft and comfortable. The only thing that was bad was a heated pool in the summer.but we still swam in it

Leisure Family

10/10

Exceptional

19 Jul 2025

Kelly

The staff was so nice! The hotel room was clean and comfortable. We had an issue with our TV and they fixed it right away. The breakfast was delicious!

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Warren Edgar

Superb Marriott property in Omaha

The staff at the hotel was superb.
Very helpful & extremely friendly.
The breakfast was excellent, especially the oatmeal with all the fixin’s.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2025

Phillip

A very nice room with 2 separate bedrooms. Only issue would be the price being high because of the MCWS.

Leisure Family

10/10

Exceptional

22 Jun 2025

Antoinette

I like the Hotel and location.

Self

10/10

Exceptional

09 Jun 2025

Christopher

Amazing hotel! I would stay there again.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Dixie

Some of the property on the backside outside of the pool was not in good condition i.e.weeds. It needs cleaned up.

Leisure Family

10/10

Exceptional

08 Jun 2025

Cleto

Our stay was comfortable. We would definitely stay again when in Omaha.

Leisure Family

10/10

Exceptional

06 Jun 2025

Adriana

Overall place was quiet, clean and well maintained. Stuff is polite and helpful. I didn’t like that it wasn’t close to restaurants or stores walking distance. Other than that we had everything we needed in the room even to cook if we wanted too. Recommend

Leisure Family

4/10

Poor

02 Jun 2025

Susan

We made our reservation prior to arriving to Omaha. Assuming the Marriott name we thought it would be well kept and safe. The outside of the hotel is very unkept, dirty, and dingy. Checkin reception was rude. The inside is quite dated. Rooms were clean and housekeeping was excellent. Breakfast did not have good, healthy options. It was hard to find help while eating. The girl was so busy trying to keep stocked she could not take care of guests. She needed more help. Would recommend other families to go somewhere else.

Leisure Family

10/10

Exceptional

02 Jun 2025

Randolph

Clean. Friendly staff. Great overall experience.

Leisure Family

10/10

Exceptional

29 May 2025

Dylan

Great for the Price. Do NOT stay across the street at Old Mill In Best Western!

Business Self

10/10

Exceptional

28 May 2025

Jason

Clean, comfortable, quiet and good central location. Would stay here again.

Leisure Partner

8/10

Excellent

27 May 2025

Richard

Suites are nice for families

Hotel was OK. The suites are very nice for a family with kids. Only thing to complain about was the provided breakfast on a Saturday morning was poorly stocked. Had to wait close to a half hour to get a bagel to make an egg sandwich.

Friends_and_family Family

4/10

Poor

19 May 2025

Valorie

The room we stayed in was so run down and dirty. Cobwebs in the corners, big hole in the middle of the carpet, sticky tile floor and dried (what looked like boogers) on the bathroom walls, the bathroom light fixture extremely rusted. So disappointed that we paid so much to stay there.

Leisure Family

10/10

Exceptional

17 May 2025

Dean

The staff were brilliant breakfast was good and our room was kept clean throughout our stay. You couod not ask for more. One more thing it was great value for money.

Leisure Partner

6/10

Pleasant

15 May 2025

Peter Christian

This is a very utilitarian hotel for families with kids and apparently travel basketball teams. The hotel is just tired for a flag hotel.

Leisure Family

2/10

Poor

06 May 2025

Kevin

We called the day before arrival to confirm that the pool was working. The hotel desk told us it was not working and that it would be working the next day. We checked in to find out that the pool would not be done for2-3 days. My grand kids were coming over to swim with us and couldn’t. We did not stay there and instead stayed at a Holiday Express which had a pool please refund my money,

8/10

Excellent

28 Apr 2025

Charity

Quiet place to stay

Leisure Family

10/10

Exceptional

28 Apr 2025

Tammy

The staff was so warm and welcoming!

Leisure Partner