Extended Stay America Select Suites-Omaha-Southwes

10/10

Exceptional

18 Jul 2026

Angeles

Overall a very clean and easy stay.

Family_with_children

4/10

Poor

21 Jun 2026

Himanshu

horrible hotel no hot water in shower. Dirty fridge, horrible bed. Don’t recommend at all. City should close this property it’s a health hazard.

Self

8/10

Excellent

20 Jun 2026

Jack

Good basic hotel. Stayed 4 nights during the College World Series. My room was quiet and the bed was comfortable. AC worked fine. Fridge and Microwave worked as well. The staff at check-in was friendly and the process was fast. I can't say much more than that.

Self

6/10

Pleasant

16 Jun 2026

DeAnthony

Staff was very friendly. The room was fine but the bed did not fit two people and having to pay for an extra towel or reuse one over multiple days was not ideal.

Friends

2/10

Poor

30 May 2026

Saul

I reserve a room with queen bed… when I got to the room it have a full size bed with a bad mattress… terrible night not good sleep.

2/10

Poor

24 May 2026

Rajan

I am requesting a full refund immediately.

I paid for a room that I was not able to use because there was no one available to check me in. After a long trip, I arrived late and was too tired to safely keep driving. I called the 800 number and was told the lobby was only open until 10 PM, the hotel was short staffed, and there was nothing they could do.

That is unacceptable. I ended up sleeping at a rest area because the room I paid for was not accessible. This created a serious safety issue.

Hotels.com should not sell rooms at a property if guests cannot check in after hours. If I do not receive a refund, I will dispute the charge with my bank and file complaints with the Better Business Bureau, Hotels.com, and the appropriate consumer protection agencies.

Please process the refund immediately.

Self

10/10

Exceptional

02 May 2026

Joshua

The Manager and team are professional and property looks great and smells good. They are so good with my service dog too. Thank you!

Pet

2/10

Poor

01 May 2026

Adewole

My stay at this property was one of the worst travel experiences I have had.

Housekeeping is only provided every two weeks, which already raises concerns about basic hygiene standards. In addition, the front desk area had a persistent odor suggestive of a plumbing issue, which made the environment unpleasant from the outset.

More seriously, I experienced repeated insect bites throughout my stay. Initially, I did not realize the cause, but by the third night I discovered there were bed bugs on the bed. I was able to kill a few and document them with photographs.

When I reported this to management, my concerns were dismissed. I was told the evidence I provided was not valid, and no meaningful effort was made to investigate or address the issue. To make matters worse, the hotel refused to refund the final night of my stay despite the room being uninhabitable.

This experience reflects a troubling lack of concern for guest health, safety, and basic customer care. I am seriously considering reporting this incident to the appropriate regulatory authorities to ensure that proper inspection, sanitation, and pest control measures are enforced to protect future guests.

I would strongly caution others before choosing to stay at this property.

Self

2/10

Poor

11 Apr 2026

Karen

I never got to the room. I wasn't allowed to check in with my guest. They denied me after making me wait 15-20 minutes in the unattended lobby. The worker was sleeping in her room.

Partner

6/10

Pleasant

05 Apr 2026

Chris

Generally speaking this is a \"functional\" hotel. I've stayed at other ESA's around the country but this one was sad. I was not impressed by the extra charges to have any utensils or cups at all in the rooms. The reason you get a suite with a kitchenette is to use it, not to get charged almost as much as the room itself for some utensils. It was also difficult to find. All in all if you just want a cheap bed for a night to crash it, it's ok. There are other and better options in the immediate area.

10/10

Exceptional

23 Nov 2025

Shane

The room was nice and everything worked as it should

Leisure Family

10/10

Exceptional

07 Nov 2025

STEVEN

Greatest.

4/10

Poor

10 Oct 2025

robert

Not good! The ac made a loud grinding noise every time it kicked on, had to just leave it off. No hot water in the shower and the the drain in the tub/shower was stopped up. The toilet was dirty.

Self

6/10

Pleasant

05 Sep 2025

Bryan

This is a no frills hotel. Suits the purpose of you are looking for budget friendly.

Business Self

2/10

Poor

29 Aug 2025

Ron

We was told that we were not welcome and I was bard and band we was not welcome there too so we don't know what we did

Friends_and_family Family

2/10

Poor

06 Aug 2025

Matthew

I changed my check-in date through EXPEDIA from Aug 1 to Aug 2 check-in and received confirmation. I had prepaid for it using my reward points... When I arrived, they had no record and I had to pay for the full price out of pocket... During the night someone tried to break into my van and messed up the out locks on two doors... I would like to receive my reward points back... There doesn't seem to be a way to get help from a person and the hotel was no help at all... Horrible experience and a gross hotel.

Leisure Self

8/10

Excellent

21 Jul 2025

Lance

It was fine, nothing posh

8/10

Excellent

01 Jul 2025

James

The motel was great. I wish the chairs in the room would have been a bit more comfortable, and there were a set of blackout curtains on the window. Other than that, the stay was good!

Business_and_leisure Self

4/10

Poor

29 Jun 2025

Penny

Photos show kitchen stocked with supplies to cook, no notice that you have to purchase items to cooks for $39.99 & a plate set for 1 person is $19.99.

Friends_and_family Family

2/10

Poor

26 Jun 2025

Summer

This property was not to my liking at all. It’s a pet friendly place, but was assured at check in that the rooms are all deep cleaned after a pet’s stay. Our first room had pet hair on the floor with dust on the floors. The room was not clean and smelly. See the pictures.

I asked for a refund and was denied. Messaged Expedia for some kind of support. Expedia’s chat was not able to give me a refund but provided online credit.

We got moved to another room, where there was a box of opened ice pops left behind. We asked to move to another room.

The manager had their staff clean another room and spray Febreeze so there wasn’t a smell. We ended up just sucking it up, not wanting to lose out on our money.

I will never stay at or recommend this property ever again.

Leisure Partner

6/10

Pleasant

19 Jun 2025

Gene

We were just there to sleep the night for the most part. The mattress was comfortable. Parking and accessibilitys were good. The staff were helpful.

Business Partner

8/10

Excellent

16 Jun 2025

Michael

Hot water was weak. Almost could not shave.

Leisure Self

4/10

Poor

14 Jun 2025

Lynne

One problem after another from housekeeping to broken doors & a staff person unable to solve any problems. We were lucky to get a bar of soap & a roll of toilet paper literally. The place was barebones & not clean.
The staff person’s response when we discovered the kitchen area still had food debris in the kitchen area was that “housekeeping was gone for the day”. And, she had no other room available. I suggested she call her manager & have him/her come in & clean it up. She then texted the manager, we waited & the manager gave her permission to move us to a disability accessible room - where the bathroom door jamb was pulling out from the wall & the bathroom door could not be closed no matter what we did.
If this is how Extended Stay America now operates, don’t bother.

Leisure Friends

10/10

Exceptional

14 May 2025

Paula

Simple, clean and the staff was great!

Business_and_leisure Partner

6/10

Pleasant

09 May 2025

TAMI

Fridge was dirty. Hallways had a poor scent. Room was sufficient

Leisure Friends

8/10

Excellent

13 Apr 2025

Verified traveler

Budget friendly overnight stay with pet

Restful stay when my dog. Arrived late night so had to call and wait for about 10 mins for the night manager to open the shuttered front desk and check me in. Checkin was smooth but I was charged an additional $26 per fee, which in was unaware off. Bedroom floor was very muddy and dirty like it hadn’t been vacuumed or mopped in weeks

Self

6/10

Pleasant

18 Nov 2024

Vladimir

Bed is terrible. Small for two , not comfortable at all.

Partner

4/10

Poor

10 Nov 2024

Diana

The staff was friendly. However, the hotel reeked of weed. The bedsheets smelled of weed as well.

I left after realizing that sleep wasn't going to happen.

Business Self

10/10

Exceptional

23 Sep 2024

Haley

All i needed was a place to sleep, and boy were those beds comfy =]

Leisure Family

2/10

Poor

01 Sep 2024

Noemy

The bed was to small and chairs

2/10

Poor

19 Aug 2024

Verified traveler

Never ever ever stay here.

Awful!! No night staff for check in. Even though I had called earlier in the day to let them know I was going to get there late, the maintenance guy didn't want to come to check me in. He had to drive from someplace, so not on site.
He did come to check me in, but refused to let me read the documents I had to sign to check in.. wouldn't give me the key card unless I signed. 🙄
When I got to my room, it hadn't been cleaned at all. So I called down to the operator and he tried to have the maintenance guy come back to give me a different room, but he refused to come back. The operator told me I'd have to wait till 9am to talk to someone in customer service and there was nothing else he could do.
I told him he could get me a room at another hotel. So he did.. then charged me for that room too. I got to the new hotel and my reservation had been cancelled as a \"no-show\" because the operator hadn't called the hotel to say I was coming. I got to the new hotel about half an hour after the reservation was made. (I got lost while driving.)
The app won't let me upload pics of the uncleaned room, or they'd be there.

Friends_and_family Family

2/10

Poor

13 Aug 2024

Shannon

This place advertises itself as having \"a full kitchen.\" Yes, it had a stove top, refrigerator, microwave and sink - but NOT ONE SINGLE utensil, plate, cup, pan, or anything else. Not even a coffee maker. There were two ice cube trays in the freezer - probably left by someone else. There was no hair dryer, not even a bedside lamp (the only light was the overhead ceiling). I will never stay in Extended Suites America again!

Leisure Pet

10/10

Exceptional

11 Aug 2024

William

Very courteous, friendly , helpful front desk manager!!

Self

6/10

Pleasant

04 Aug 2024

Nate

Front desk staff was friendly…the smell of the place is what did it for me. The smell from the hallways and the air conditioner was very unpleasant.

6/10

Pleasant

03 Aug 2024

Sheryl

Local stay due to power outage from storm

Stayed overnight to escape power outage from storm in August. AC worked fine. Tv was down due to storm- wish we’d known that before checkin. May have moved to another hotel. Beds were comfortable, sheets clean, shower good. Condition of fridge and toilet were old and stained. But having AC was priority. Staff friendly and helpful. Dog was welcomed too.

Friends_and_family Friends

2/10

Poor

14 Jul 2024

Brandon

People loitering in the parking lot watching everything you did. I did not feel safe and left the hotel and checked in to a new one. Would not stay here.

Friends_and_family Family

6/10

Pleasant

28 Jun 2024

David

Staff were friendly and helpful just not on duty all day. Shower valve not proper so hot water was an issue. The electric door locks on the outside doors were broken so entry was an issue. Bed was very average. $700 for 7 nights. I will look harder next time

Leisure Partner

2/10

Poor

27 Jun 2024

mark

Check in was quite easy! No problem there. The problems started after check in. The entire hotel has a horrible smell throughout. I mean it reeks! It is also very dirty! Had dead bugs under the tv stand! No table lamps. Kitchen is useless, no plates, silverware, glasses, absolutely useless!
Office was supposed to open at 9 am. Didn’t happen. Met a gentleman in lobby at 9:15 am who had been there since 4am, trying to check in! They have a phone in the lobby your supposed to use for after hour help. KNOW ON EVER ANSWERS!
DO NOT STAY HERE!!! Worst hotel I’ve ever stayed in. YOU HAVE BEEN WARNED!!!!

Business_and_leisure Family

2/10

Poor

07 Oct 2023

william

The place have the worst service

We got there after 11pm no attendance had a sign to use the phone and call this number for assistance so we did after we hung up we heard the phone ring behind the counter then guy pulled up the counter door it's it's seems like why your we checking in so late. Then in the morning the counter door was closed again we call again got hang up on so we slide the room key underneath the counter door and left.

Partner

2/10

Poor

03 Jun 2023

MARK

I went to check in at the property at 10:45 local time. The check in area was closed, closed at 10:00 pm. Signage told me to call 500 on the lobby phone. I did and was told that it would be 30 minutes for someone to get there to check me in. I left and checked in at a nearby property.

Leisure Self

2/10

Poor

22 Mar 2023

Totianna

I will never recommend anyone to stay there. It was dirty, and had roaches.

Fast forward: I had a package delivered there. I asked the manager to return to sender on the package. He claims he had to bring the package to the post office which I don’t understand because he could have gave it to the post man. How about the post office saying they never received my package and the manager couldn’t provide me with a tracking number.

Business Self

2/10

Poor

20 Feb 2023

Samuel

Did not stay. Cockroaches in the tub. Stow away bed for a bed. Not fit for staying.

Leisure Family_with_children

2/10

Poor

28 Oct 2022

PENNY

Not a clean hotel. Smelly, not well kept. Stay somewhere else.

Leisure Family

4/10

Poor

19 Sep 2022

Verified traveler

Beware at check in and make the your room is clean

We arrived and checked in. There was no one at the counter but someone arrived after the call and was pleasant. However the room they gave us had not been cleaned at all, floors dirty, linens used, no toiletries, etc. We called the front desk and they said they would bring us linens. We left and returned late that night to only find new towels. We had to call a corporate number and they were not pleasant and we finally got clean linens we had to put on the bed ourselves, we then had to call back to get a blanket. It took us over 30 minutes to get the bedding. Room was never cleaned but we at least got clean sheets in the end.

Friends_and_family Family

4/10

Poor

16 Sep 2022

SALEEM UDDIN

One of the Room which we got was on 4th floor,
> windows were open and lot of dust in the room, smoke smell.
> Blinds in the room were not working, we have to keep open the window, lot of light was coming in the room during the night time.
> Not able to close the room door fully and smoke smell is coming in the room all night.

Leisure Family_with_children

4/10

Poor

24 Jul 2022

Mary Jo

The hotel was close to the interstate and it was easy to get around to the places I wanted to go. Unfortunately, the room was not clean with dust everywhere and the bathroom was filthy.

Leisure Self

4/10

Poor

13 Jun 2022

Zacharia

Sink was flooded and was never fixed, service can be much better

Business Family_with_children

4/10

Poor

28 May 2022

Chaunda

This the worst experience coming from out of town. I arrived early room wasn’t clean housekeeping cleaned within 15mins it couldn’t been sanitize and deodorizer. The noise the dog smell is ridiculous the front door is unlocked safety is definitely a issue. This property needs to do better. I wish I could’ve got a refund I was only there for a week but I’m visiting til July 30

Business Self

4/10

Poor

23 May 2022

Lynnette

It was dirty and not well maintained

Leisure Partner

2/10

Poor

22 May 2022

Cesar

We were out in a room that had not been cleaned and had a pile of dirty sheets on the bed, switched to a different room and the bedside table was broken and the remote to the tv didn’t work so they brought up another remote for us to program to the tv.

Leisure Family

4/10

Poor

08 May 2022

David

The room was very dirty, blinds were broken, and there was no tv remote.

Leisure Family

6/10

Pleasant

06 May 2022

Benjamin

.

Leisure Family

2/10

Poor

02 May 2022

Rani

Don’t stay here!

My room was dirty. There was dirt on the floor, there was dust on the counters. There was a fluid stain on the dust cover on the bed. There was a urine streak on the wall. When I asked if someone could clean my room or change rooms I was told someone could clean it tomorrow or we have a broom and a mop you can use.

2/10

Poor

28 Mar 2022

Darla

During check in the maintenance man said our room number out loud at least 3 times in a full lobby. The woman during check out was amazing and extremely professional, absolutely loved her. Floor was sticky in the room. After our show we came back to our room and it smelled like urine and BO and we even contemplated leaving immediately. The towels also smelled like urine.

Leisure Friends

2/10

Poor

22 Mar 2022

Angela

Terrible

Room was not clean

Partner

2/10

Poor

12 Mar 2022

Jerod

Horrible management. This place is a flop house for lots of people. Dogs barking from rooms, management is very aggressive if you complain. Had to call the police on the neighbor room. Some People working here are living there as well as some of the people who work at the gas station across the street. Want coffee? You have to buy a coffee pot from them. Want anything? You have to pay for anything including new sheets or towels. This place has a history according to the police as they were there many times while I was there. Smell of cigarettes and weed all the time.

Business Self

2/10

Poor

31 Jan 2022

David

What can I say about this property? Well, first of all, this property is not a hotel, and does not treat guests with respect.

1. Cockroaches in bathroom
2. Shower/tub was unstable - felt like it would break.
3. Floor of unit was dirty and sticky.
4. Staff called police on me saying my daughter looked afraid. She was not afraid. The serious look on her face was of disgust because of the place we were staying. Omaha police was super nice, though.
5. NO COFFEE

Highly recommend you stay away from this horrible property!!!!

Leisure Pet

2/10

Poor

14 Jan 2022

Cedric

Stay Away

The Caucasian young man was friendly and courteous. The black lady was never at the desk and very of no help when she was at the desk. My stay was cut short and I requested a refund for remaining the remaining week on my reservation and was denied.
They kept $600 that rightfully belongs to me.
So now I have to waste time and money to take this establishment to Small Claim's Court.

Business

2/10

Poor

02 Jan 2022

Jessica Marie

They were rude about my dog. Every single door no matter the entrance was not secure anyone could walk into to the building at anytime. The property inside and out was not very clean it smelled terrible and there were a few tailgate parties in the back parking lot they left empty alcohol bottles laying in the yard it was there for days. When I got there my tv didn’t work took them three days to come fix it they did end up fixing it but you have to stand up by the tv to change the channel because the box on the wall is to far from the bed to being laying down to change the channel. It’s truly hard to find something positive about this place I’d advise too keep looking.

Leisure Pet

2/10

Poor

21 Dec 2021

Jennifer

Horrible customer service

The hotel staff was rude and unaccommodating. Even though our card was charged and we had a confirmation they claimed they did not and wouldn’t offer to help. And on top of that they are refusing to give me a refund and we did t even stay.

Friends_and_family Friends

8/10

Excellent

16 Dec 2021

Jan

Towel policy 👎👎👎

Strange policy you only get one towel in two weeks. If you want another towel (which they did not tell me this) you have to pay $1.35 per day. Which I GLADLY would have paid. EXCEPT if you book through a 3rd party they WONT take your money. AND WILL NOT GIVE YOU A 2nd towel for 14 days 😡😡

Self

2/10

Poor

16 Dec 2021

Andrew

This is a very bad place to stay. It is extremely dirty inside and out. There where mounds of trash all over the outside of the building. The entire building smelled like weed. I would not recommend staying here.

Leisure Partner

10/10

Exceptional

14 Dec 2021

Loretta

Worth the Clothes Off My Backside!

Woodspring Suites Millard is centrally located with several dining and shopping options within ten minutes! There’s also a very nice park with quiet neighborhoods and a walking path nearby.

Self

2/10

Poor

28 Nov 2021

Colton

Terrible service for me and my service animal ! I want a refund !

Business_and_leisure

10/10

Exceptional

05 Nov 2021

Lamont

Cool

It was cool

Self

10/10

Exceptional

01 Nov 2021

Juan

Receptionist service was great

Business Family

4/10

Poor

26 Oct 2021

Christian

If they give you a room on the ground floor good luck. All you will hear is kids running around and the sounds of people moving furniture at all hours of the day. When you walk down the hallway it always has a new bad smell. The parking lot is to small and you are bound to open the door and run into someone smoking. The room was okay having a stove top was nice for cooking but almost everyday I had to kill a roach or two in my room.

Business Self

4/10

Poor

25 Oct 2021

Ronilynn

Very disappointed at this location. Building doors not secured at all all entry doors were broken, you didn’t need a card to come into building. Very unsafe. Stairwells and elevator extremely dirty. Not worth the money we spent for the week.

Leisure Family

4/10

Poor

25 Oct 2021

Ellen

Maybe my expectation that it be like a regular hotel was off. This is a working man’s option for a cheap place to stay for a week or more; zero frills; not a “nice hotel.” Serves its purpose for certain needs - not what I expected for our needs.

Leisure Partner

6/10

Pleasant

23 Oct 2021

Verified traveler

Ok place for the price

First stay was for a month. Then rebooked weekly. For two months total. It stated room service is limited. But the whole time I've been here, no room service. I take my own trash out. And I go ask for new towel every two week. Thats the hotels policy, from what they told me. Every two week you can ask for new towels. Internet is managed by 3rd party company. And it always cut off a day prior of the last day of your stay. As myself, every Saturday internet shuts off, when i rebooked Sunday to Sunday. Which sucks when you need internet to fill out timesheet for work. Yes. There is cockrourch. Small one here and there. Mainly near the kitchen area. I've been flushing them down the sink. I only got this place because it has a large fridge and kitchen. I couldn't find anywhere else that has a kitchen.

Business

6/10

Pleasant

17 Oct 2021

DEREK

The after-hours check-in could be smoother. I had to call a customer service line and the person told me to wait, then just hung up. It was kind of rude. I heard people behind the closed partition and was about to knock when someone said to wait; I wasn't sure if they were talking to me. I was never quite sure what I was supposed to do and communication was poor.

Leisure Self

2/10

Poor

03 Oct 2021

Les

Dangerous

Leisure Self

4/10

Poor

19 Sep 2021

Steve

The main hall and elevator were grossly dirty. The room was better but still had dried soap on the sink from the previous guest, crumbs in the kitchen sink, sweat spots on the tables, etc. There was only one glass and no shampoo. The check in lady was nice and came right away when called. There was a barking dog until after midnight.

Leisure Family

2/10

Poor

21 Aug 2021

Kenya

It was terrible

Friends_and_family Family

2/10

Poor

16 Aug 2021

Cassie

Hotel was dirty! Like maybe they don’t have people that sweep the floors or look under the bed. But for the price I paid I should have known it wasn’t going to be great!

Friends_and_family Family

2/10

Poor

10 Aug 2021

Verified traveler

Property was filthy, rooms, elevators, laundry rooms, lobby the whole place was a complete mess. Let me not forget the foul odor in the build. This was one of the worse hotels or motels I ever stayed in.

Leisure Family

4/10

Poor

27 Jul 2021

Verified traveler

Everyone we came into contact with was super friendly. The place was dirty, glitter on the floor, smelly, the bottom sheet of the bed had a tear in it up by the head, zero amenities and we were supposed to be in a queen bedroom and it was a full bed at best. I feel like I wasted my money.

Leisure Partner

4/10

Poor

28 Jun 2021

Verified traveler

It's pretty much what you would expect for the price; and home to a lot of people who otherwise aren't able to get a rental.

Everything smelled like cigarette smoke. The ashtrays are set up right outside all of the doors, encouraging smokers to sit by the doors and smoke. I borrowd a broom and mop to clean my room to my own standards, and the broom was filthy with cigarette ash!

Business_and_leisure Partner

4/10

Poor

23 Jun 2021

Verified traveler

Bare bones

Leisure Friends

2/10

Poor

07 Jun 2021

Verified traveler

I spent 30 minutes cleaning the room. Feces, urine, pubic hair all over toilet and shower. Disgusting. Floors were filthy. Someone tried to get in our room at 10pm. Their keycard worked, but we had the chain lock on, as soon as my husband yelled at them, the person ran off. We could not wait to get out of that place soon enough!!

Leisure Partner

10/10

Exceptional

07 Jun 2021

Verified traveler

the hotel was staffed with very friendly staff at the front desk. the room was clean and neat. it met all of my expectations.

Business Self

4/10

Poor

25 May 2021

Verified traveler

TV didn't work, no drinking cups, no light next to the bed, light over the bed area not working, no shampoo in the bathroom.

Leisure Self

2/10

Poor

04 May 2021

Robert

Prison Camp

This hotel is not as advertised. There is no lobby, when entering, you are in a hallway between the entrance and a locked door, with a heavy glass partition window as the check in desk. This is more reminiscent of entering a police station or courthouse than a hotel. Front desk services are only until 6PM, no one is on staff, you have to call a specific code for any help after the desk closes. The rooms are sparsely equipped, and in poor condition. My floor was gritty, and the sheets were not clean. Without security or staff onsite overnight, it's a free for all. I tried to sleep (with my clothes on), but the noise and activity level was too much. I left very early the next morning (had reservations for two nights) called Hotels.com, secured another room and demanded my money be returned, which was accommodated. Never stay at a WoodSpring Suites.

Self

6/10

Pleasant

30 Apr 2021

Gina

Nope nope and none

My bed was not clean. There were hairs all over both of them and cigarette ashes. We moved the dresser to the TV and there was crayons,gummy bears and trampoline socks. It also took over 20 minutes to check us in. Will not be returning.

Friends_and_family Family

4/10

Poor

04 Apr 2021

Verified traveler

we had a place to cook meals ,but was provided no way to cook them with.so we spent extra money buying cooking supplies we did not plan on, staff was rude about the service dog we had with us , (not happy about the questions)

Friends_and_family Pet

8/10

Excellent

17 Feb 2021

Connie

Moved from Out of State

We moved from out of state in the middle of winter and the Hotel was perfect and suited our needs quite well as we were waiting for our new residence to be ready. Staff was very accommodating and we ended up staying over two weeks. This is a great value for extended stay situations AND pet friendly!!

Partner

4/10

Poor

27 Dec 2020

Verified traveler

Walls are very thin. I could hear entire conversation next door. They warn you of this after booking. I also had cigarette smoke come into my room during the night, but I don't know where it came from.

Friends_and_family Family

4/10

Poor

19 Oct 2020

Gary

More of a transitional housing building

The rooms are very clean and cost effective. Stayed here because the person I was traveling with was on a limited budget and we had two rooms.

Sparse, no lamps, nothing on the walls, almost like a prison room. They are clean and comfortable.

Self

6/10

Pleasant

18 Aug 2020

Verified traveler

It was okay but seemed to be more of a transient home than a place to stay while on vacation

Friends_and_family Partner

2/10

Poor

12 Aug 2020

Verified traveler

Filthy and smelled like cigarettes. Terrible customer service.

Leisure Partner

4/10

Poor

30 Jul 2020

Verified traveler

The beds are uncomfortable and the staff at the front desk had the doors closed before their hours of service closing time. Had to use a phone to call someone to get room keys.

Business Pet

8/10

Excellent

27 Jul 2020

Verified traveler

Room was nice and clean, had a kitchenette. Check in took a few extra minutes, they stop staffing the desk at 7:00, which is too early I think, you then have to call the corporate office and they then contact the night person there.

Leisure Self

8/10

Excellent

22 Jun 2020

Verified traveler

Need a better description of what's provided and what is not. For example...ad says towel service was extra. I brought a towel. There were two towels provided.

Room needs a simple recliner to watch TV.

Staff was friendly but front desk hours seemed limited.

Business Self

6/10

Pleasant

22 Jun 2020

Christopher

No restaurants near this extended stay hotel - hotel in industrial area - can drive to restaurants- Costco & Walmart within 4 miles -

Partner

10/10

Exceptional

10 Jun 2020

Elizabeth

Great value, safe location, and easy access to main roads.

Business Self

6/10

Pleasant

12 May 2020

Verified traveler

Price was good. Check in was terrible. No one at the lobby desk, and it was boarded up. Used the lobby phone which connected me to their corporate office, not even a person at the hotel. From there, the corporate office called someone at the property. It was 10:00PM, so not extraordinarily late. Bedding and floors not very clean.

Leisure Self

8/10

Excellent

17 Mar 2020

Verified traveler

We didn’t have a trash can or batteries for the remote. No service numbers and the lack of personnel presence could have been better. But other than that we enjoyed ourselves. Slept great!

Friends_and_family Family

10/10

Exceptional

03 Mar 2020

Verified traveler

loved everything about it. would go back anyday family friendly

Friends_and_family Family_with_children

10/10

Exceptional

15 Feb 2020

Verified traveler

Jaime is so wonderful she has treated us wonderful since we been here.

Business Family

10/10

Exceptional

27 Nov 2019

Courtney

Great two weeks stay

We are moving and had to stay with this hotel for two weeks. We were able to have our animals and the price was great. Clean and staff was very friendly.

Friends_and_family Family