Name: Holiday Inn Express and Suites Omaha West
Address: 17677 Wright Street, Omaha, 68130, US

10/10

Exceptional

02 Aug 2026

Ashley

Friendly and great service

4/10

Poor

25 Jul 2026

Gary

This hotel is old and needs restoration. Insects in the rooms. Breakfast was semi warm and not refilled very fast.

4/10

Poor

24 Jul 2026

Hailey

There were several spots on the walls in the bathroom that looked like water damage. The pool area was out of towels. There was hardly any breakfast when we got there at 8am, which is supposed to go til 930am. When asked if they were refilling the pancake mix or biscuits and gravy, they said no. Not many options for breakfast other than eggs, bakery items, sausage, and cereal. The outside door by the stairs right to our room didn't have the fob to be able to open the door. People were propping that door open for random people to come in and out also.

4/10

Poor

17 Jul 2026

Jennifer

Room phone didn’t work, getting linens for our pull out couch was almost impossible, the morning of our departure (we only stayed one night) we noticed ants all over the wall by the desk and crawling on the desk, pool was ice cold, the shower head sprayed in about 80 different directions, and the people directly above us seems to be running laps in their room until about midnight. Dove amenities are nice per usual in a holiday inn, and we don’t normally expect much for the price but this was by far the worst stay anywhere I’ve ever had.

Family_with_children

6/10

Pleasant

06 Jul 2026

Elizabeth

We liked the location, price, continental breakfast, and the pool.
The downside was that the hotel wasn't well maintained. There was mold and mildew in the bathroom, the doorknob to the bathroom was loose and had to be held just so to lock it, the faucet in the bathroom had a constant very low flow and the knob was also loose. You could see that there had been water damage to the ceilings and the patch jobs were shoddy. We stayed only one night (which was planned), but our friends stayed 6 days and the staff didn't come to change out dirty towels or empty trash cans until they were asked 4 days in. The sheet for the pull out couch looked like it had been run over with a cart wheel. I asked for an extra blanket and they gave me the duvet cover with no comforter inside. The room was dust free and the air conditioning worked well.

Family_with_children

4/10

Poor

06 Jul 2026

Spring

This was not the best experience. I would recommend finding another hotel. The first room we were given, the shower curtain rod was torn off the wall. They gave us a different room & the air conditioner was broken and the room was 82 degrees and would not cool down. Finally the third room was cool & amenities were as they should be. Our key cards “reset” every day, which was frustrating to have to go back to the desk & get it re keyed after every day out & about exploring & visiting family. The staff at the counter acted annoyed when we brought the key card back saying we had magnets, but we did not carry it on a phone or near magnets, so I don’t know what was going on there. The housekeeper only gave new towels 2 of our 4 days there. We did not use the pool because it did not look the best, but it did smell of chlorine so it would have probably been fine. The breakfast was good & the parking was fine. We will be finding another hotel on our next visit to Nebraska.

Partner

8/10

Excellent

02 Jul 2026

Earl

all in all everything was good, what was most annoying was how loud the cleaning staff were in the morning in the hallway while cleaning other rooms. and the noise started at 8 am. even if i had a do not disturb sign on my door.

Self

4/10

Poor

30 Jun 2026

Tim

Clean room but dated, drain in sink broke, black mold on ceiling in bathroom. WiFi is very slow when you can connect then comes and goes. Coffee pots broke down, juice machine broke down.

Family

8/10

Excellent

28 Jun 2026

Robert

Staff in breakfast bar were hard working and helpful.

Family

6/10

Pleasant

27 Jun 2026

Robert

We stayed 3 nights and during the whole time our room was not serviced. The room had ants in it.

Partner

2/10

Poor

22 Jun 2026

Dominica

Trash over flowing, pool was not able to be used, out of half the breakfast items

10/10

Exceptional

22 Jun 2026

Christopher

Excellent stay at an excellent property.

Family

8/10

Excellent

17 Jun 2026

Patrick E

Good value. Decent breakfast.

Partner

2/10

Poor

15 Jun 2026

Kiana

My stay at this property was one of the worst hotel experiences I’ve ever had. The room I was given was uninhabitable. There was a strong musty and smoky odor and the door latch was broken. The toilet was completely backed up and unusable, and there were multiple bugs in the room.. including a centipede crawling up the wall behind the bed as I was leaving. These are not minor issues; they made the room unsafe, unsanitary, and impossible to stay in.

When I questioned why I was being charged at all for a room in this condition, I was told that if I chose to “tough it out,” they would offer a 30% discount for my stay. I was shocked that this was even presented as an option. No guest should be expected to endure an unsafe and unsanitary room in exchange for a partial discount.

Because the room was not fit for occupancy, I had no choice but to check out immediately and secure lodging elsewhere at my own expense. Being charged over $250 for a night in a room with these conditions is unacceptable.

A hotel should provide a clean, functional, and safe environment. This property failed on all of those basic expectations. Until they address their maintenance, cleanliness, and safety issues, I cannot recommend staying here.

Partner

10/10

Exceptional

14 Jun 2026

Sharon

Clean friendly staff

Family

4/10

Poor

14 Jun 2026

Gina

Cleanliness of the room wasn’t great and they seem to have an insect problem.

Family_with_children

10/10

Exceptional

12 Jun 2026

Kylie

Hotel room was nice and clean and they had comfortable beds and pillows. Did not try breakfast as had to leave early in the morning for an appointment that I had.

Family

10/10

Exceptional

09 Jun 2026

Tammy

Had a great stay! Staff was kind and helpful. Breakfast delicious. Room was clean and comfortable. Location was quiet and safe. Have stayed here several times and will definitely book again.

Family

4/10

Poor

08 Jun 2026

Scott

Room wasn't ready at check in. Room was dirty. Property is not owned by Holiday Inn. Hard to believe this is how they want the Holiday Inn brand represented.

6/10

Pleasant

05 Jun 2026

Veronica

There wasn't any house keeping for all 4 of our days we stayed. The hotel needs to be renovated. The front desk lady was so sweet but the stay in itself was not. I won't be booking there again.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Holly

The breakfast is always good! My first night I could hear the washing machine running from 8 p.m. 140 a.m. but it is what it is. The laundry has to get done. Comfy beds and nice staff as always!

Self

10/10

Exceptional

15 May 2026

Kelly

Clean

Self

6/10

Pleasant

14 May 2026

Rebecca

Upon entering, no one was at the desk to greet me. I stood and waited nearly 10 minutes before someone showed up to check me into my room. They also need to take time to really clean the soap scum from the bath/shower area. It was disgusting

Self

6/10

Pleasant

13 May 2026

Rodney

They had no drinking water when we were there. I also had no white milk one day at breakfast. And ran out of most breakfast items.

8/10

Excellent

17 Apr 2026

Cadena

Hotel staff were friendly and check-in went smoothly. The only downfall was no box of Kleenex in room so had to use toilet paper to blow nose.

2/10

Poor

10 Apr 2026

Philip

The beds were made with clean linen. The bathroom had black mold appearing growth in it. The pool was closed by the health department. The toilet didn’t refill when flushed which the very nice front desk worker said that she notified maintenance about, but was not fixed. The pancake machine was down for all but about 5 minutes at the end of breakfast. Also the lights were rusty in the bathroom?

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Juvenal

It was all good

Self

8/10

Excellent

25 Mar 2026

Eric

It was ok. Not a high end hotel but staff was friendly and room was clean.

Partner

10/10

Exceptional

24 Mar 2026

David

Didn't have cinnamon rolls for breakfast but everything else was good. Nice room and surrounding area.

Family

10/10

Exceptional

19 Feb 2026

Ali

Staff kind and helpful

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Cree

Room was cold

10/10

Exceptional

31 Jan 2026

Jerry

Yes, everything was very good

10/10

Exceptional

31 Jan 2026

Jerry

Yes

10/10

Exceptional

24 Jan 2026

Jennifer

Clean room, good food

4/10

Poor

04 Jan 2026

Tonia

Breakfast had same limited stuff everyday and ran out of drinks, even just water was unavailable.

Leisure Partner

4/10

Poor

02 Jan 2026

Lynne

Shower was horrible and breakfast was limited. No juice and toaster, pancake maker broke

Partner

10/10

Exceptional

30 Dec 2025

Margaret

Everything spotless

10/10

Exceptional

10 Dec 2025

Billie

Checked in at 9 pm and out at 4:45 am all was good in that amount of time

4/10

Poor

03 Dec 2025

Hayley

Initially the heater was not on and the room was very cold. Had to have someone come and correct it. Once corrected, we set it to 72 degrees to warm up the room. After getting warm, we tried to turn it down. No matter how cold we set it, the heater seemed to be set to 90 degrees. The fan was blowing a lot of heat. We unplugged it around 2:30am, but it never cooled down.

4/10

Poor

02 Dec 2025

Vicki

Did not get the room booked on third floor due to elevator being out. Changed to a room on the first floor that had a leaking toilet and was dirty along with a bed that should have been retired before that night. Changed rooms next morning to find heat was not on and it took quite sometime for that to work.

Leisure

4/10

Poor

30 Nov 2025

Sharon

Elevator didnt work, toilet didnt flush, loudest heater i

Partner

2/10

Poor

21 Nov 2025

Ross

Elevator was broke, so had to take the stairs up to our room. The pool was also closed, which had we known, would not have booked as our kids were set on swimming. Upon checking into the room, whomever last used the closet didn’t courtesy flush, and can gladly provide the picture of what was settled at the bottom of the toilet should you want to see that. Disappointed and having to deal with even sadder kids makes this one even more rough to deal with.

Leisure Family_with_children

2/10

Poor

20 Nov 2025

kamryn

our room had a ton of bugs on the wall. the bed felt like i was laying on a piece of cardboard on the ground. the sheet was a thin paper tablecloth that you get for $1. the blanket was the same. it was horrible. the shower drain cover was broken so there was just a big hole in the middle of the shower where the drain cover should’ve been. had a room connected to other guests so i got to hear them talking and coughing all night.

Family_with_children

6/10

Pleasant

11 Nov 2025

Gilbert

The past two stays in different states the elevator has been out. Seems like im always put on the third floor.

Leisure

8/10

Excellent

10 Nov 2025

Crystal

Yes good place to over night for our long trip

Leisure Family

2/10

Poor

09 Nov 2025

mike

Room layout was great. The elevator was sketchy and not working properly. Had to use the stairs. And the toilet was clogged and would not flush. There was mold on the walls by the windows. Will definitely avoid this location next time I stay in Omaha.

Friends_and_family Family

4/10

Poor

08 Nov 2025

Derrick

The first room was bad, smelled like an ashtray, another room offered with the notice that some sort of dirt or something else was on the bathroom ceiling. Finally booked into the handicap room which is just fine. She was very courteous and helpful but the property itself is in need of maintenance. Was warned the elevator works but was being temperamental, would it have been nice to use, yes but not a deal breaker, only 3 stories. Overall the staff was very helpful but again the property itself is lacking dearly in maintenance.

Leisure Family

8/10

Excellent

05 Nov 2025

Gabrielle

The staff was very friendly. The room was very clean and we enjoyed the quiet night after a long drive.

Business Family_with_children

8/10

Excellent

05 Nov 2025

Rhonda

Good experience. Will stay again

Business Partner

8/10

Excellent

26 Oct 2025

Jonathan

Hotel was convenient for our purposes and the staff were friendly. The room was super clean.

Leisure Partner

8/10

Excellent

22 Oct 2025

Julie

Breakfast was good, hotel was clean, bed was comfortable, my only complaint was that it was a bit noisy.

4/10

Poor

17 Oct 2025

Laura

Not a clean stay!

We had a double queen suite and it was good until we went into the bathroom and saw the bath tub was very dirty full of hair on the bottom like all over a huge about of little hairs everywhere it was so gross so they moved us to a double queen regular room and it seemed cleaner but the remote wouldn’t work so we went back down to the desk tried a new remote still didn’t work tried another one still didn’t work so we said forget it and turned the 8 channels we could get by going up to the tv. The elevator was dirty as well. Will never stay again!

Partner

10/10

Exceptional

14 Oct 2025

James

Great

4/10

Poor

12 Oct 2025

Kelly

They aent us to a room that already was occupied and then the room they gave us appeared as if someone was laying in the bed after it was made and staff wasn’t happy I insisted on changing the sheets. Water faucet ran constantly the whole stay never fixed it. Poor service ruined my reason for staying at HIE because they are always a good experience

Leisure Friends

6/10

Pleasant

10 Oct 2025

karen

Only brought towels once and never made bed etc for a 5 night stay

Leisure Partner

10/10

Exceptional

09 Oct 2025

shannon

Staff very friendly!

2/10

Poor

05 Oct 2025

Garrett James

I need a refund because when I showed up, there was no staff member to check me in. We waited around for 30 minutes and no one arrived so I had to go book another hotel room.

Business_and_leisure Friends

8/10

Excellent

04 Oct 2025

Amy

*

10/10

Exceptional

04 Oct 2025

jorge

Excellent service

Leisure Partner

10/10

Exceptional

28 Sep 2025

laquinta

All parts of the hotel were clean and well kept. The pool was open and clean. The staff was efficient and all were very friendly. The bathroom was well stocked and there was no problem to ask for an extra set of towels. It was such a relaxing stay knowing that everything was clean and worked perfectly.

Leisure Family

6/10

Pleasant

25 Sep 2025

Randi

The room smelt like mold and was not a very pleasant smell

10/10

Exceptional

24 Sep 2025

Stacy

Hotel was clean. Breakfast was good. Staff was pleasant.
Didn't like my card was charged twice, first for hotel amount and then again with the additional incidential amount. it put my card of the spending limit. Was told one would drop off but never had that happen before.

Self

10/10

Exceptional

20 Sep 2025

Abby

Breakeaac is great!

10/10

Exceptional

17 Sep 2025

Deborah

Great staff at the front desk!!

Leisure Family

10/10

Exceptional

14 Sep 2025

Nora

It was noisy. You can hear people from the floor above and around you.

10/10

Exceptional

06 Sep 2025

Lisa

Very friendly staff!

Leisure Family

2/10

Poor

30 Aug 2025

Ken

Cheated my out of $336.00

Leisure Family

10/10

Exceptional

27 Aug 2025

Karl

I liked that there was plenty of parking space. Also appreciated the area for long pleasant walks.

Leisure Self

8/10

Excellent

21 Aug 2025

Jennifer

Staff was great, rooms were clean. We had to be moved to a different room as the one we were in didn’t have a working shower and it was in need of an upgrade. Management was great and moved us right away.

Leisure Partner

4/10

Poor

15 Aug 2025

Tyler

Room was without air when it was hot out. Uncomfortable to sleep in a hot room.

4/10

Poor

09 Aug 2025

Jeffrey

Disappointing

The first room we had the bathroom sink would not drain, and could not be cleared in a timely manner so we were given another room, but the refrigerator in the second room was not working and we had perishable food that needed to be kept cold. Thankfully we had friends staying there and used their refrigerator.
Paint was peeling around the window due to water leaking in.
It appears little maintenance has been done in some time.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Rachel

Great staff! Clean and good breakfast

Business

6/10

Pleasant

04 Aug 2025

john

Excellent bed, noisy toilet

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Joe

clean place and staff were great

Business Partner

10/10

Exceptional

24 Jul 2025

Verified traveler

Great Stay!

Picked this hotel based on good reviews and it was all that! Clean room, comfortable beds, extensive breakfast. Area around hotel is nice too, plenty of shopping (big box stores mostly) tons of restaurants, and easy access to head towards downtown or Lincoln.

Friends_and_family Family

8/10

Excellent

23 Jul 2025

Katie

Great hotel

Leisure Family

10/10

Exceptional

22 Jul 2025

Robert

Doing some construction but tried to make sure we weren’t inconvenienced.

Leisure Partner

4/10

Poor

20 Jul 2025

Beth

Several areas in need of repair inside and outside

Family

6/10

Pleasant

17 Jul 2025

David

Need for Rubber shower mats

I fell in the shower. Too slippery. I suggest a rubber shower mat to prevent any lawsuits for any future liability claims.

Luckily I had no broken bones - only bruises from hitting my leg on the tub

Partner

2/10

Poor

15 Jul 2025

Mike

Shower leaked was fixed and still leaked. Room had wet carpet and really humid.

Business Partner

2/10

Poor

11 Jul 2025

Andrew

This has been the absolute worst experience at a hotel. The pool had brown particulate floating everywhere. The staff were absolutely unprofessional. The worst being the manager. The hotel was blasting music all night and when I requested a refund I had to ask the owner. For all of the inconveniences we encountered we were offered a 50% refund. The manager would later threaten my family saying she would call my home phone and inconvenience us the same way we did her. She would then try to charge my credit card 10 days after we had stayed there so we had to get the local authorities involved. Horrible horrible horrible!

Leisure Family_with_children

6/10

Pleasant

22 Jun 2025

Jodi

Everything was very nice. There were ants on the desk, which is where we kept several bags. Other than that, it was fine.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Megan

The room was clean and the staff were helpful.

Leisure Pet

6/10

Pleasant

15 Jun 2025

Beth

Way Overpriced - rooms are basic and a bit worn
Did enjoy our view of the woods and privacy

6/10

Pleasant

12 Jun 2025

Alisha

The toilet was dirty and the shower head wasn’t working properly. Their conditioner also wasn’t working properly.

Leisure Family_with_children

8/10

Excellent

12 Jun 2025

Rachel

This hotel was a little worn-out looking, but the front desk staff was very friendly. There are plenty of places for food and shopping nearby.

Leisure Family

10/10

Exceptional

11 Jun 2025

jorge

Thank You for what you do

Leisure

6/10

Pleasant

09 Jun 2025

Cassandra

Everything looks updated and nice but the housekeeping doesn't clean the rooms well. There was sticky blue stuff all over the night stand.

Partner

10/10

Exceptional

06 Jun 2025

Misty

The front desk was amazing

Business Family_with_children

4/10

Poor

31 May 2025

Bradley

First room that gave us, the TV did not work. They forgot about us and I had to go down to remind them we needed a new room. Got the new room and ititially though it was fine... that is until about midnight, when I found out that the door was not able to \"latch\". Anyone could just walk in. Expedia said that the total price we would pay was $99. I asked for a printout of charges before leaving, and it indicated $92 (nclusive of all charges). When I got my CC statement, they had charge me $117. Will not return

Leisure Family

6/10

Pleasant

26 May 2025

James

Staff was nice. TVs

4/10

Poor

26 May 2025

Jasmine

Staff was great. Stay was not. Pool was cold, unfortunately, which was the reason we selected this hotel. Also there was no hot tub though some pictures reflect there was a hot tub at some point. Tv in room only had maybe 10 stations and the remote didnt work so had to change channels manually. Fan in bathroom sounds broken. Bed was comfy but next time will not stay here.

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Pam

One of the main selling points to this hotel was the breakfast included. I was pleasantly surprised by the selection day to day. I also liked that it wa close to shopoing and food.

The hotel staff were pleasant and usually always greeted me when I came back and acknowledged me when I was heading out for the day.

Leisure Self

10/10

Exceptional

23 May 2025

Bev

Very clean and spacious comfortable room

Friends_and_family Family

8/10

Excellent

22 May 2025

Jesse

Ok stay. Rooms were clean.

It was ok. It was renovated, but you could tell some parts were still pretty old. Pool area was small and not well kept. Air conditioning was not running in the lobby on a very hot day. Staff was annoyed when asked for pool towels

Friends_and_family Family

8/10

Excellent

22 May 2025

David P

Phenomenal staff- even in the face of some belligerent customers.
Beyond that, this is the hotel-iest hotel that ever hotel-ed. Exactly what you'd expect from a hotel- no more, no less. Location is very suburban- 20-25 minutes from everything.

Business Self

10/10

Exceptional

15 May 2025

Lesa dixson or

Clean, kind and professional staff great piil and breakfast.

Business_and_leisure Family_with_children

2/10

Poor

13 May 2025

Zayden

Bed bugs and trash in room took a long time to check in due to incompetent staff

Leisure Family

10/10

Exceptional

08 May 2025

Sharon

Clean quite

Business Family

2/10

Poor

06 May 2025

Newgean

This was really an eye opening for me
I was Treated with Racism and no compassion for the. Disabled and. Then the app. Controlled by expedia. Is apart of the one who's staff was. Inconsiderate and. laughed at because I'm disabled by staff and then also the hotel before they. Tried. To cheat me out of the money their. Way
It was thru your. Company I requested a refund on this app for the Non stay and having to Leave the State I was visiting.. Because the Hotels. We're attacking my race my finances and you know I didn't even stay for this stay. And. I ask for a refund and tell you a few other things your app did to me
All I want is My Refund from the May 3rd -.4th.Stay.at the last Hotel. I booked. In Lincoln. Nebraska a Full. Refund
And I've contacted representation/A Lawyer. For. The other part to be Settled in court Only

Leisure Partner