Name: Comfort Suites West Omaha
Address: 2500 S. 192Nd Avenue, Omaha, 68130, US

8/10

Excellent

17 Jul 2026

Steven

Overall a good stay. Check in was unpleasant; though we paid in full with expedia the hotel had some internal problem with expedia and were treating us like we hadn’t paid. After 9.5 hours in the car, not getting a warm welcome was unpleasant. Outside a stain on the carpet floor and an elliptical machine that was broken, the hotel was clean and nice. Above average continental breakfast.

Family_with_children

2/10

Poor

13 Jul 2026

ADAM

The entire building looked like it was abandoned. No signage in the building. The entire first floor was under construction. Can’t use the exits anywhere except the front entrance. No parking out front because it is roped off for the workers to do their work of painting in the building. There are no doors on the back of the building where we are all forced to park, in between construction trucks and dumpsters. Tried to use the laundry room and there were clothes in the washer that were done and the dryer that were done. Had been in there for a while. Only one washer and one dryer. $4 to wash. $4 to dry. I took the clothes out of the washer to wash my clothes. Then came back when the clothes were done. Placed my clothes in the dryer that was still sitting there with clothes in it from someone else. Took the clothes out and placed them on the counter. Placed my clothes in the dryer. Again. No one around for over an hour. Came back down when the dryer was scheduled to be done and my clothes were on the counter and the clothes that had been sitting down there were in the dryer. Went to the front desk. It was the clothes form construction workers who are staying on site and were not monitoring their clothes in the one washer for the whole facility. Got my money back from the front desk for my dryer. But under no circumstances, ever come here! It is horrible! Gym was closed as well! Nothing being done in the gym. Just working down the hall so it was blocked off

Partner

8/10

Excellent

13 Jul 2026

Faustino

Estaba en remodelación, estará mucho mejor

Family_with_children

4/10

Poor

12 Jul 2026

Jason

Staff was pleasant, hotel.was very dirty

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Lynda

The hotel is undergoing a remodel, but there were signs everywhere and we appreciate the improvements. It was a great stay!

Family_with_children

2/10

Poor

05 Jul 2026

Benjamin

The hotel was in horrible condition while undergoing what they consider “renovations”. The carpet in the room was frayed, incomplete paint job and baseboards removed. The bathroom was dirty and food droppings on the floor. There was an odor of mildew and drywall mud inside the room, making it impossible to sleep. We ended up canceling the second night. Stay away from this hotel.

Unacceptable and disgusting, I really think we should get a 100% refund.

The hotel overall shouldn’t even be open while undergoing renovations.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Chris

The hotel was being renovated which was fine but we didn’t know that until we got there.

Family_with_children

8/10

Excellent

02 Jul 2026

Jann

This was a great little no frills stopover on our trip out west. Good breakfast and easy all around.

Family_with_children

4/10

Poor

01 Jul 2026

Curtis

The staff was fine. In our bathroom the floor was cracked the sink was cracked, we had to ask for a shower curtain. We had to ask them to replace our towels. The front door to get into the hotel didnt work very well and the lobby was full of construction materials.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Lindsay

They were under construction, updating paint and floors but had signs posted and no messes. My kids enjoyed the pool and the breakfast was decent, not bad.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

mary

Staff and management were outstanding. Location was safe and easy to get to. Property, however, was being remodeled. Halls were being prepped for wallpaper. Carpeting was torn up. Some fixtures were removed from our room. Despite this, the price was over $300. All happening during the College World Series?

Family

10/10

Exceptional

28 Jun 2026

Ann

Nice hotel, clean! Very pleasant staff

Partner

10/10

Exceptional

28 Jun 2026

Patrick

Rooms were great and breakfast was always full an ready to go. Plenty of coffee.

Family_with_children

8/10

Excellent

28 Jun 2026

Cindy

Clean room, fantastic staff! Hitel is being remodeled sovwork was ongoing

Self

4/10

Poor

22 Jun 2026

Oakley

DO NOT STAY HERE! I hate leaving bad reviews unless I've been given no other options, but the hotel never addressed any of our concerns. We were beyond disgusted. This was one of the most expensive places we've ever stayed at, and in no way was it acceptable. It's looks like they started a remodel that they couldn't afford, then raised prices to accommodate their poor choices. It was a gross mess. We tried calling before we booked and no one answered the phone, and no one was there at checkout time: a clear indication that they do not care about guests. Every piece of furniture in our room was damaged, the carpet was shredded and badly stained, there were holes in several walls, carpet tacks sticking up to stab you in the foot, broken closet doors, and all seating everywhere was run down and saggy (our room was supposed to be a suite with a pull out couch and king bed, and the lobby seating was shabby and dirty too). Breakfast was about 7/10. For this price. We read reviews that all said how great it was, so we thought we were making the best choice. No way. We stayed at a hotel in Colorado that was $100 less per night and was fabulous, and the breakfast was amazing. Here they couldn't even keep the tables clean. It's frigging OMAHA not Chicago or NYC. We often use the stairs at hotels, and these were very dark and creepy. At check-in there was a sign to keep the curtains closed because construction would be working on the windows; in the 3 days we didn't see a single worker

Friends_and_family Family

4/10

Poor

22 Jun 2026

Desiree

The hotel was getting some renovations done but it was all just a mess. There was plaster coming off the walls, rolls of dirty carpet just sitting in the lobby, the computer and printer station was completely out of order. The rooms are very basic, not a lot of pillows or bedding and they have a kind of wet/odor smell. When I went to check in, there was no one at the desk for 10 plus minutes. I had to call several numbers before someone came out. They also would not let me change my card on file. Do not recommend.

Self

6/10

Pleasant

22 Jun 2026

Katalia

Staff was friendly. None of the workout equipment worked.

10/10

Exceptional

22 Jun 2026

Karla

Very clean , so nice the girl in the lobby , the breakfast so good and a lot and easy parking
Will be back soon! Thank you

Business Family

2/10

Poor

18 Jun 2026

Emma

This property was under construction! We felt like we were in a 3rd world country! The walls were bare, the carpet in the room was very bad.

Partner

2/10

Poor

15 Jun 2026

Brian

Under construction. Sheetrock mud on the floors and furniture in the room. No baseboards.

8/10

Excellent

12 Jun 2026

Tim

The room was clean. The entry to the hotel was a little messy due to the remodel. Parking was convenient and breakfast was 8/10 (a little limited).

Partner

4/10

Poor

08 Jun 2026

Anita

The property was being remodeled and our room wasn’t like the suite we had before in other Comfort locations. It certainly wasn’t worth the money.

Partner

2/10

Poor

07 Jun 2026

Sara

The entire hotel is under construction. There are various safety concerns due to covered smoke alarms, exposed wires and construction debris and dust everywhere. This hotel should not be open during this time. The staff do not care at all
About any concerns or complaints that were mentioned. Expedia should remove this listing all together. Ive never had a worse experience at a hotel before.

Family_with_children

2/10

Poor

31 May 2026

Erin

No where did it mention there was construction. I was put in a room with blind parts still in the couch, drywall dust and spackling all over, not one towel bar hanger or toilet paper holder, tv didn’t work….disgusting. When I spoke with the manager about some kind of refund, he offered $20 (of the $167), but then because I booked through a third party, I’d have to call them. He said “the construction is listed in the small print”, which I’ve since canvassed and can find NO WHERE. Not impressed.

Self

10/10

Exceptional

29 May 2026

Twyla

In the process of a remodel, but just what we needed, where we needed and remodel did not affect anything,

Family

8/10

Excellent

25 May 2026

Mary

There is remodeling going on, didn't really affect us, our room still needed lots of finishing

Partner

10/10

Exceptional

20 May 2026

Robert

Was a pleasant stay . Not my usual hotel but i will return again . Staff was nice , room was clean . Price was reasonable .

6/10

Pleasant

15 May 2026

Paul

Had no prior warning about the massive remodel going on. What a mess!

10/10

Exceptional

14 May 2026

Maria

Breakfast was good. They had eggs, waffles, sausage, cereal, coffee among other things.

Room was clean.

10/10

Exceptional

14 May 2026

Gary

Breakfast was good, staff were great, room was clean, parking lot was safe had some cracks. Hotel was doing some work on rooms for improvements but sometimes a little noisy.

Family

8/10

Excellent

06 May 2026

Jan

Our stay was fine

6/10

Pleasant

05 May 2026

Todd

The room was beat up. Woodwork was bashed up, stains on the carpet, and holes in the furniture

10/10

Exceptional

04 May 2026

CYNTHIA

Clean. Quiet.

Family

8/10

Excellent

02 May 2026

Brian

Under construction but was good over all

8/10

Excellent

02 May 2026

Tim

This hotel has improved inside since their remodel! We stay here since it is the closest to our son’s home.
The breakfast could use some more options, plus there was no salsa for the scrambled eggs. We also noticed small ants crawling around the inside a/c unit in our room.

Partner

10/10

Exceptional

29 Apr 2026

Benjamin

Property is great! They have some construction going on but otherwise is very nice!

Family_with_children

2/10

Poor

29 Apr 2026

Jamie

They gave us a room that shouldn’t have been rented -the carpet was all torn up, the furniture had paint on it, the walls were half painted -awful

Friends

8/10

Excellent

27 Apr 2026

Amanda

All was excellent, but we didn't look close enough and we're expecting a hot tub. Note: ✔️pool, no 🚫 hot tub

Business

10/10

Exceptional

21 Apr 2026

Amy

Staff were helpful and friendly.

Family_with_children

8/10

Excellent

12 Apr 2026

Jennifer

Under construction so some things missing and not the same atmosphere

Family_with_children

10/10

Exceptional

04 Apr 2026

Aleksei

Excellent breakfast, big and convenient parking, clean and huge rooms. Perfect hotel!

Family_with_children

6/10

Pleasant

02 Apr 2026

Julia

parking could have been safer

Family_with_children

10/10

Exceptional

30 Mar 2026

Terry

Great stay!

10/10

Exceptional

27 Mar 2026

Katelyn

Staff were helpful and polite. Hotel was very clean and quiet even with active construction going on. The “spa” was no longer an amenity.But the kids still enjoyed the small pool. Breakfast had lots of options and was a highlight.

Family_with_children

10/10

Exceptional

09 Mar 2026

Roger

Room was clean

10/10

Exceptional

18 Feb 2026

Jillann

The staff was amazing

10/10

Exceptional

17 Feb 2026

Rhonda

Clean room, Registration staff very pleasant and helpful. Greeted us when we initially came in and when we returned from our event. Breakfast had a nice variety.

Partner

8/10

Excellent

02 Feb 2026

Ashley

Clean room, the girl that checked us in on Sunday night was fantastic, the bed was great and the pool was great for my son.

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

PeggyLee

Better staff interaction.. someone who can speak English working breakfast would have been helpful.

Also, the EXACT same things and options for fast is just wrong and weird. I have never stayed anywhere where the free blast was slightly different every day. The only hot protein food was scrambled eggs and sausage links EVERY single day.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Nick

Good value and great staff.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Kathy

The breakfast was nice and warm.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Amini

Customer service and friendly staff

10/10

Exceptional

26 Dec 2025

Adam

Good

8/10

Excellent

20 Dec 2025

Tim

Yes

Leisure Family

10/10

Exceptional

01 Dec 2025

James

Room was very clean. Plenty of room to spread out.

10/10

Exceptional

16 Nov 2025

Crystal

Very helpful staff. Had issues with tub not draining and they switched us rooms instantly. Both rooms we occupied with very clean and spacious. Easy parking, kids loved the pool and made mornings easier with the included breakfast

Leisure Family_with_children

4/10

Poor

05 Nov 2025

Jason

Upon arrival we learned that there would be no hot water until 4pm. About 30min later it was told that the hot water wouldn't be turned on until 7pm! After driving 8 or 9 hours thats the last thing you want to hear. We asked the GM if he could compensate us in anyway and we were told NO, there was nothing he could do for us, not even refund the service fee charge of 20 dollars. Very unprofessional management.

Business

6/10

Pleasant

04 Nov 2025

kacy

Parts of the room were clean and parts were not. The sofa in the room was discolored and disgusting. Heavily stained plastic sheets

10/10

Exceptional

02 Nov 2025

Michael

Clean room. Nice shower. Roomy

Leisure Family

10/10

Exceptional

31 Oct 2025

Mark

Friendly staff. Clean room. Great amenities.

Leisure Family

10/10

Exceptional

22 Oct 2025

michael

Great and friendly staff

Very clean and comfortable rooms very spacious rooms available for large families, Will stay again if I get the chance.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Lorenzo

Clean rooms, friendly staff, kid friendly, convenient location for our needs.

Business_and_leisure Family

10/10

Exceptional

13 Oct 2025

Ann

Big room, nice breakfast.

Business

10/10

Exceptional

13 Oct 2025

Tammy

Great stay as always

Business

10/10

Exceptional

11 Oct 2025

Shannon

The lady that checked us in. She was so friendly and helpful.

Leisure Friends

8/10

Excellent

09 Oct 2025

Teresa

Parking easily accesible, right by hotel. Ac & heater were working. Room was very clean. People working there were very helpful.

Leisure

10/10

Exceptional

05 Oct 2025

Ann

Big and comfortable rooms with couch in separate area. Clean and nice breakfast.

Business

4/10

Poor

05 Oct 2025

Ivory

Dirty elevator, halls smelled like kitty litter. Was unable to connect to wifi due to their router having issues. Room had a stale smell, bedding and bathroom was clean. Wouldn’t stay here again.

6/10

Pleasant

28 Sep 2025

JACKIE

Quiet and clean but AC didn’t work well, rip in carpet, lock didn’t work well

Partner

10/10

Exceptional

28 Sep 2025

Karen

Place was clean, rooms good sized, breakfast was good.

Leisure Family

8/10

Excellent

25 Sep 2025

Tanya

After a long 11 hour drive, we we're greeted and checked in with courtesy! The paint on the walls could stand a fresh coat, and the breakfast was mediocre at best. The banana nut waffle mix has a peculiar taste. Lastly, i was a little uncomfortable with the piece of hair found on my linen(I imagine is from the housekeepers doing their job, so no harm there), however, over the course of three days, I slept very well for two of those! For the price, we will be visit again in the near future!

Friends_and_family Family

8/10

Excellent

22 Sep 2025

James

Ok

Self

10/10

Exceptional

20 Sep 2025

Steven

Perfect for a wuick break on our road home. Allowed us to get past downtown at night.

6/10

Pleasant

20 Sep 2025

Becky

My grandsonson has a severe nut allergy and he could not have pancakes. Waffles or. Cereal. The cereal was not labledcso we did not know if it was honey nut cheerios. They had banana nut bstter that could of been used on any waffle or pancake griddle . On a side note the shower had no water pressure and the cement in the parkinglot was a trip and fall hazzard because it was so broken up all over.

Leisure Family_with_children

10/10

Exceptional

15 Sep 2025

Kaylynn

Room was very nice. Clean. Great value for the price

Business_and_leisure Family

10/10

Exceptional

14 Sep 2025

Michael

Room was clean and quiet. Staff was great and breakfast was good. Would stay there again.

Leisure Self

10/10

Exceptional

14 Sep 2025

Holly

Nice stay!

Room was a little humid but fine was the AC was turned up a little. Very comfortable bed and easy to get to lots of things to do and places to eat. Very comfortable stay!

Business

10/10

Exceptional

14 Sep 2025

Tonya

We appreciated the helpful staff and the quietness of our room.

10/10

Exceptional

08 Sep 2025

Kaylynn

Comfortable bed and great lighting

Business_and_leisure Family

6/10

Pleasant

01 Sep 2025

Nicole

Everything was great until check out time. We had requested the day before a late check out at noon. It was approved by the lady at front desk and changed on our account. She was super nice. The next morning there’s banging on our door at 11am. Another lady with cleaning crew was checking our room out. I explained we asked for a late check out. She was super rude and said the lady who approved it was new. She seemed very annoyed we were still in our room. Just rude overall.

10/10

Exceptional

29 Aug 2025

Eric

Derek the manager and Camille at the front desk are top notch in hospitality!

Business_and_leisure

10/10

Exceptional

28 Aug 2025

Michael

Nice room, clean and comfy, unfortunately no refrigerator in the room though

8/10

Excellent

28 Aug 2025

Rebecca

We had an issue with the TV not working but they moved us to another room with no issues. Great breakfast and very clean!! Beds are very comfortable

Leisure Family

10/10

Exceptional

25 Aug 2025

Cindy

Love the bed

10/10

Exceptional

24 Aug 2025

Teresa

Very nice property. Rooms are specious and clean.

Business_and_leisure Self

10/10

Exceptional

15 Aug 2025

Jon

This was the second time we stayed here and it was even better than before!

Business Family

6/10

Pleasant

10 Aug 2025

Kelly

The rooms were played out well, the AC worked well, the beds were fairly comfortable. The rooms were somewhat dated, and the walls were chipped in places and the furniture was quite worn. The water pressure was not great. The pool area was pretty dirty, you could feel debris on the floor all around the pool. The water was also pretty cold.

There was a power outage for several hours in the morning, and they pulled all of the breakfast items right at the cut off time even though the power had just returned on at the same time. Obviously it wasn’t their fault that the power went out, but I would have thought they would have left the breakfast items out for a little longer since the whole place had been without power for several hours.

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Eric

Front desk and general manager went above and beyond to make our stay amazing.

8/10

Excellent

04 Aug 2025

Jessica

Loved the breakfast this morning. We have been traveling the last 10 days across the country and had the best breakfast and coffee out of anywhere we stayed.

Leisure Family

2/10

Poor

04 Aug 2025

Kathryn

I could hardly breathe in this room. It was reaking in a moldly smell. I turned the ac to 61 to try and help. Even the blankets werre perminated. Adult Grandson slept on the couch/bed. He didn't pull it open. It had stitches on the corners of the couch to hold it together. I paid $168.00 for this reaking room. I will never go back. Even the furniture in the entry way had evident wear on the arms and seats.

Family

10/10

Exceptional

04 Aug 2025

William

Family friendly and the customer service was good.

Leisure Family

6/10

Pleasant

01 Aug 2025

DoAnn

Won't stay again.

The shower was terrible with no pressure. The breakfast was the exact same and we were there for four mornings so that was disappointing. The pool was small, chilly, and the chlorine was so strong that it burnt my eyes just being in the same room. The room was nice and beds comfortable.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Leslie

We enjoyed our stay only thing was we were sad that the pool area was heavily colorined and we couldn’t stay In longer than 20 mins. But the room was great clean, beds clean, internet was good

Family

10/10

Exceptional

27 Jul 2025

abraham

Verry good

10/10

Exceptional

27 Jul 2025

Coriander

We ended up having to book this hotel last minute due to difficulties at a different hotel. I called this hotel late at night and they had the room configuration we needed. The guy at the desk was very helpful and got me quickly checked in. The hotel was very clean and had coffee, fused water, etc in the lobby still. Our room was clean and sufficient for our needs. This hotel is located in a newly developed area so there isn’t much traffic noise. Unfortunately this probably won’t be the case within the next year. The breakfast was just a plain hotel breakfast but the area was clean and accommodating. We enjoyed our stay here. This hotel is a hidden gem. I hope it can stay that way.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Cheryl

Where the carpet meets the tile, it was worn. And staples or something were sticking up. We moved a piece of furniture over that spot to avoid them.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Katrina

1st time visiting Omaha and we stayed at Comfort Inn for a stop over going home to Canada and we had a peaceful sleep and rest. Kid friendly and breakfast is amazing.

Leisure Family_with_children

2/10

Poor

27 Jul 2025

Jose

Worst experience in a hotel ive had so far.

I wanted to stay with my family for one night to use the pool and the pool had way too much clorine we couldnt even be in there because our eyes were burning so much. I enden up leaving and not even staying the night so i lost my money because they said there were no refunds. I was there for only a couple of hours.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Scott

Very nice location. Quiet and very nice staff. Room was Awesome

Leisure Partner

2/10

Poor

24 Jul 2025

Casey

We had a suite and the king bed was extremely worn probably should have been changed long ago. The room also had a terrible musty and wet feeling atmosphere. The Blankets, Sheets and Couch bed were all stained and dirty and when my wife went down to the front desk to get new ones that’s she was told were “Freshly Cleaned” they also had stains and were dirty. The pool was also an overly hot and humid room with no hot tub. Definitely not worth the money.

Leisure Family_with_children