Residence

Montenegro , Montenegro
MILOCER, Jadranski Put, BB
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100 reviews shown

10/10

Exceptional

12 May 2026

Daniel

Everything was excellent breakfast great

Friends

8/10

Excellent

11 May 2026

Edward

Lovely room with all the necessities! Clean, however the A/C adjustments could not be regulated for us and with humidity it was an uncomfortable sleep.
Great breakfast and rooftop pool and poolside were great!

Partner

6/10

Pleasant

10 May 2026

Richard

A bit far from points of interest or shopping. You basically need to Uber everywhere. Not super convenient to get to beaches. Their onsite pool and restaurant close around 8:00pm.

8/10

Excellent

09 May 2026

Cynthia

Hotel was fine. Make sure sure yoù pay well. If you try to haggle with the room everything it mmmmmkayyyyyyyy?

Family

10/10

Exceptional

09 May 2026

Orlin

Un lugar muy tranquilo y adecuado para poder descansar, en mi opinion fue buena experiencia, esperamos volver en un futuro.

Partner

10/10

Exceptional

07 May 2026

Mabel

La habitación me gustó mucho

Partner

2/10

Poor

06 May 2026

devendra

We had a very disappointing stay. The air conditioner in our room was not working on a hot day, and despite repeatedly asking for help, the staff kept insisting it would “start working soon” Only close to midnight did they finally admit it was a technical fault and some other rooms have similar problem too. There was no maintenance available until next day, no alternative room to move to, and not even a fan provided. The room was fully insulated, so it became extremely uncomfortable and impossible to sleep. It was especially terrible coming back after a long, tiring day, only to find the room unbearably hot with no solution offered.
I hope the hotel takes this feedback seriously and improves its service for future guests.

Partner

8/10

Excellent

04 May 2026

Bikramjeet

Its was good stay room were clear . Pool was not very clean. Food wad good staff was great.

10/10

Exceptional

02 May 2026

Minoru

Overall it was great but a bit disappointed with breakfast.

10/10

Exceptional

29 Apr 2026

Félix

Por favor dotar de mas agua en las habitaciones, gracias

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Lisette

It was a little off the main hotel zone but accessible to everything. We liked the quietness and the fact that our balcony overlooked a protected forest area so we saw a lot of birds .

Partner

10/10

Exceptional

27 Apr 2026

Blaine Bradley

amazing place. beautiful pool

Self

10/10

Exceptional

24 Apr 2026

Jamaal D

I recently traveled with my 2 kids for spring break we loved the roof top pools both of the & the food & drinks up there at the bar were amazing. The room was nice and to our liking we visited for spring break and had an amazing stay. We still had a little time after check out and our luggage was held for us big help. Last but not least the breakfast included buffet style was good different menu daily.

Family_with_children

6/10

Pleasant

23 Apr 2026

kenia

1 ère chambre il avait des coquerelles mais la 2e etait bien en général propre et bon buffet
Pas d’accès à la plage et loin de transpor en commun

Self

6/10

Pleasant

22 Apr 2026

Marcus

This hotel was pretty okay overall, stayed there for 5 days. The hotel room did have a smell to it that was pleasant but with opened windows and balcony it kindve aired out. The balcony chairs were dirty but other then that it was pretty okay!

Partner

10/10

Exceptional

21 Apr 2026

Jeanne

Clean, good workout room, nice pool and outdoor eating area.

Family

2/10

Poor

21 Apr 2026

Sophie

I didn’t like how we booked an ocean front and there really wasn’t an ocean front it was a landfill of trees and couldn’t sit on the balcony at night due to bugs taking over. False advertisement

10/10

Exceptional

20 Apr 2026

Pat

This place was amazing good location close to airport ,nice big room and the price is right. We stayed for 19 glorious days, the front desk people are the greatest ,big thanks to Ceaser Garcia for being so professional knowledgeable and an amazing english speaker to help with directions and tips making our stay fantastic ,definitely will be back.

Partner

4/10

Poor

15 Apr 2026

Artak

The turn off Ac night. Time..

10/10

Exceptional

14 Apr 2026

Chelsea

Best breakfast ever!!!

10/10

Exceptional

13 Apr 2026

Erika Alejandra

Extraordinary!

Beautiful family experience in this hotel. Love it!

Big rooms, with all the amenities, fridge, microwave, tv, all you need in your room, very nice and quiet place.

Two pools on the roof, one for children and the other one for adults where you have a bar. Beautiful view.

Staff very friendly, kind and professional.
Breakfast complete, many options of meals.
Free parking with a lot of spaces. Security people.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Shawn

Food was good. First room was great. Second room had a smell when you took shower or flushed. Ulises was awesome. Front desk was not as informative as the morning group. Very good rate for the area. Just plan on taxis.

Family_with_children

8/10

Excellent

12 Apr 2026

Karina

This was a great hotel to stay at in Cancun if you plan to do activities and won’t be spending much time at the hotel or also a great option to stay a night or two for a quick stop in Cancun. The room was big and roomy with a living room area, kitchen, vanity area, and big restroom with good water pressure. This hotel definitely does not give you a resort vibe, but is very comfortable as far as the room. What I do wish this hotel had is a better convenience store with more variety as there isn’t any local stores walking distance. We needed a couple essentials and some snacks and we didn’t want to pay Uber round-trip so we ended up getting Uber eats for a Oxxo order which was the easiest option. I also wish this hotel had a better restaurant with more variety and better quality food. We dined at the restaurant the first night and everything on the menu was cafeteria quality with very few options to pick from. They didn’t even have coffee. Other than that we enjoyed our stay.

Partner

10/10

Exceptional

11 Apr 2026

JACOBO ALEJANDRO

Clean room, i like very much this hotel

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Vijay Kumar

Breakfast options was less and the roof top bar is not clean. It’s like
Open kitchen with lot of outdated stuffs

Family_with_children

8/10

Excellent

10 Apr 2026

Atif

Decent breakfast menu! Rooms were nicer and bigger than expected. It's not one of the beach hotels but beaches aren't too far from here. Reasonably priced as well. Will stay there again.

Family_with_children

10/10

Exceptional

08 Apr 2026

Dalia

We had a great stay here, would recommend it

8/10

Excellent

06 Apr 2026

Gabriela

Very nice, modern, clean hotel.

Family_with_children

8/10

Excellent

06 Apr 2026

Shelbi

Room was nice and clean comfortable place to stay we got in late off of the plane and there was barely any food. Thought there was a bar and restaurant there not really a bar and restaurant.

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

Kathy

Mexican breakfast was decent, but was hoping for more options i.e. pancakes, bacon, French toast. All in all would stay again though.

Family

10/10

Exceptional

04 Apr 2026

BHAVESHKUMAR J

We stayed 7 days ;Location is very good and pleasant; view from room it’s feel like close to nature and good vibes! It’s quiet and not much nuisance.
Services are excellent!!
All days Breakfast very good, we are vegetarian and they have good options for vegetarian.
I definitely recommend this hotel.
Thank you.

10/10

Exceptional

03 Apr 2026

Brianna

The bar and staff was ecpectional

Family_with_children

8/10

Excellent

02 Apr 2026

Kenia

Friends_and_family Family

4/10

Poor

01 Apr 2026

Anand

1:- The whole property strongly smells of pesticide and sometimes urine. Not sure if they recently applied pesticide control, but the smell was unbearable. 2: There are no sliding doors for showers. That is crazy low standard even from Marriott standards. There is no full size mirror, no outside sink, looks like rooms are under construction while still charging full amount for stay. 3:- Staff is friendly. 4: Breakfast Menu is ok, eggs are bad and smell for sure. Coffee machine was broken. 5: Stay as far away from Rooftop bar. Extremely watered down drinks and very salty and oily food. Chef does not fundamentally know how to cook or make drinks at all.

Family_with_children

10/10

Exceptional

31 Mar 2026

Chona

It’s nice that the hotel offered a complimentary one way to go in nearest spot destinations as they knew they don’t have an access to the public transportation

Family

10/10

Exceptional

30 Mar 2026

Jean-Marc

Es un hotel súper bien ubicado placentero, con gente genial un Rooftop Divino, unas piscinas, muy chéveres y lugares fantástico

Partner

8/10

Excellent

28 Mar 2026

Alfredo

Good hotel. We like the fact that you can cook your own meals.

Partner

8/10

Excellent

27 Mar 2026

Umar Babacarr

The breakfast selection was very good.

10/10

Exceptional

26 Mar 2026

Karla

Nice place excellent service

Leisure Family

10/10

Exceptional

26 Mar 2026

Tina

Yes

Partner

8/10

Excellent

23 Mar 2026

Lacey

The rooftop pool and bar had a lovely view of the ocean and the mangroves in front. Breakfast was good and the shuttle to the airport was efficient — but you have to book it 48 hours in advance. It is not beachfront but some rooms have an ocean view. Relatively quick trip to airport. Perfect for an overnight stay.

6/10

Pleasant

20 Mar 2026

THOMAS

Great breakfast. Rooms clean. Airport transfer needs to be booked beforehand which I did not know.

Partner

10/10

Exceptional

20 Mar 2026

Rebecca

We stayed 14 days at the hotel and were very pleased with the size of the room. The breakfast was a buffet style with many delicious choices. Staff was very welcoming and informative. I loved that they offer a shuttle that drops you off at a few popular hotel zone locations. The only draw back is that they are located about a 6 minute drive from all the hotels; making it less attractive for guests that like to walk around and catch the public transportation.

Partner

10/10

Exceptional

19 Mar 2026

Kevin

Nice clean and friendly

8/10

Excellent

18 Mar 2026

Luis

Rooms were largh and well kept.

Friends

10/10

Exceptional

14 Mar 2026

Jill Marie

The accomodations were wonderful. We should have just stsyed at the property. Staff were lovely

Partner

2/10

Poor

13 Mar 2026

Vanessa

Got there at noon to see maybe if the room was ready manager said no but not to worry he would prioritize it and will call us once it ready went back after check in 3:30 ish my suite was still not ready took an extra hr and half didn’t offer nothing didn’t even apologize for their error

Family_with_children

8/10

Excellent

13 Mar 2026

Jamila Kemi

Clean room but the bathroom needs to be cleaner

10/10

Exceptional

12 Mar 2026

Vishnu

I wish staff provide detail information about amenities and services available at this hotel or written details in English is available so that guest is fully familiar on day one. It took us almost our entire stay to fully understand all the services available and how to use it.

Partner

10/10

Exceptional

12 Mar 2026

Paras

Good stay, rooms were big and clean, housekeeping everday, had a kichenette, evrything worked, breakfast was really good with local touch, nachos, taco, fresh fruits, rice, beans, eggs, meat and also a range of american regulars, like pancake, cereals, bread, baked goods etc. Felt very safe and secure and staff were very helpful and nice.

10/10

Exceptional

11 Mar 2026

Aleksander

Far from ocean, but saving will pay for taxi

Partner

10/10

Exceptional

11 Mar 2026

Yiping

All is good, except no ocean view in the room no restaurant in the hotel

Partner

10/10

Exceptional

10 Mar 2026

Elena

Excellent stay!

Partner

8/10

Excellent

08 Mar 2026

Tisha

Nice enough place, but not easy to walk to anything other than the lagoon. Tough to eat as there is no restaurant onsite, only a small snack place on rooftop in the afternoon. Two rooftop pools are nice. The views of the water from the room and balcony are awesome. Offer some shuttle one-way service to beaches and shopping and to the airport. 15 mins to the airport, which is a plus if looking for a stay before leaving. Basic breakfast with lots of mexican dishes but not international dishes for expats.

Partner

10/10

Exceptional

08 Mar 2026

Karla

4/10

Poor

07 Mar 2026

WALTER

The pool only had 6 lounge chairs which is minimal for a hotel this size. Some of the lounge chairs were broken. Only one restaurant on site open from 3pm to 9pm with very limited menu. I asked the front desk if they could call a taxi for me and they said they didn’t know how to do it. No beach nearby and a long way away from restaurants and shops. If you want to use this hotel for a one night stay it is acceptable. Anything longer than that and you will be very disappointed. The website states it is in the hotel zone but it is not! They have a snack bar which is very expensive and limited. Website is not very accurate. I will not stay here again. As a matter of fact we left after 1 week of our 2 week booking because it was so inconvenient of a location and it does not meet what was advertised!

Partner

6/10

Pleasant

05 Mar 2026

Laurina

At check in had to fight for the room type I paid for. The room had badly stained stools and sofa bed cover, carpet needed cleaning as well. Complained about the stools and they exchanged one but it was still stained. The air conditioner sounded like an engine starting up which was on and off all night. Staff was excellent.

Partner

8/10

Excellent

04 Mar 2026

rosemarie

Nice hotel for our extended stay. Breakfast was included but most days just ok.

Partner

6/10

Pleasant

04 Mar 2026

Andrea Paola Tobias

I stayed at Residence Inn by Marriott Cancun from February 15 to February 19 with my 8-year-old son. The hotel itself looks nice and for the price it seemed like a good option, and most of our stay appeared fine. However, on the morning of checkout we discovered that $50 USD were missing from my 8-year-old son’s wallet inside our room. The wallet originally contained 50 euros and $90 USD and had been left on the kitchen counter in the room along with my laptop, tablet, passport and other personal belongings that we always kept visible during the stay. When we were packing to leave, I checked his wallet and $50 USD were gone. My son is 8 years old and had not spent the money. I immediately went to the front desk and reported the situation. The receptionist told me he would check with the staff and asked for my email since I was leaving that morning. I waited for an update before leaving but nothing was resolved and no one followed up. Today is March 3 and I have still received no email, explanation, or response from the hotel. What makes this even more upsetting is that this money was taken from a child’s wallet. I have traveled to Mexico many times and stayed in many hotels and never experienced anything like this. The hotel may look nice, but the complete lack of response after reporting a possible theft in the room is extremely disappointing. I hope Expedia and the hotel take this seriously and properly investigate what happened

Family_with_children

2/10

Poor

02 Mar 2026

Alejandro

The AirPort transportation really sucks

10/10

Exceptional

01 Mar 2026

Alejandra Laura

Yes very good service and location...It was all good experience

Family_with_children

8/10

Excellent

28 Feb 2026

Richard James

Yes

Partner

8/10

Excellent

27 Feb 2026

Trudy

The free shuttle service was great. And the room had a good view

8/10

Excellent

26 Feb 2026

Jose

Partner

8/10

Excellent

25 Feb 2026

Della

Breakfast, staff, amenities were good! The appearance of the lobby, halls, furniture etc. was a bit \"tired\" and I thought we had perhaps made a mistake but it was great for us!

Be careful at the Cancun airport when getting your shuttle! We ended up taking a cab which was a ridiculous cost!

6/10

Pleasant

24 Feb 2026

Peta

Nothing amazing. It worked for 1 night. Wouldn't want to stay longer than that

10/10

Exceptional

23 Feb 2026

Sani

Clean room, great breakfast, staff was always friendly. The pools were a nice place to relax

Partner

10/10

Exceptional

23 Feb 2026

Giovanna

It is a nice amd simple place to stay. The roof patio is the best.

10/10

Exceptional

21 Feb 2026

ALAN

Excellent room and service.

10/10

Exceptional

21 Feb 2026

Kartik

Yes, room was clean and staff members were very good.
Breakfast was very good.

Partner

6/10

Pleasant

20 Feb 2026

Esmelin

Room was fine no shuttle for arrival or departure

Family_with_children

10/10

Exceptional

20 Feb 2026

Beverly Alice Araujo

Things we loved were the location for easy access to everywhere if you have a rental car, the breakfast was always delicious (Mexican dishes, not many American foods other than the occasional hotcakes and seldom sausage) the food at the rooftop snack bar was convenient and tasty, the staff were friendly, everyone was hard working. Don’t forget to bring extra pesos for tipping especially in the food areas, it’s an expectation. We stayed in the 2 bedroom suite on the 2nd floor with a peek a boo view of the ocean and a view of the cancun hotel zone and really enjoyed the lush greenery and birds. The only downer was that we weren’t beachfront but you get what you pay for. We would love to stay again! The kids enjoyed the pool regularly

Family_with_children

10/10

Exceptional

19 Feb 2026

Michael

Great spot far away from everything good food room was really nice great property

8/10

Excellent

19 Feb 2026

Jorge Arturo

Room was clean. Staff was corteous but definitely lack people at Breakfast.

Self

8/10

Excellent

18 Feb 2026

Veronique

Overall very pleasant stay (16 nights). Very friendly and helpful staff. Clean rooms. Great pool area on the roof top and bar with delicious mexican food. Internet connection was inconsistent throughout our stay. Drain in our walk-in shower was not working well (which was reported to the hotel staff). Main bus line does not reach the hotel so walked about 10-15 minutes to the nearest bus stop. Overall positive experience. Thank you

Partner

8/10

Excellent

18 Feb 2026

Sharron

Front desk employees need some customer service lessons!

Partner

10/10

Exceptional

16 Feb 2026

Ghazala

We stayed for one month and had a great experience. Everybody is courteous and helpful. Room was cleaned everyday. Breakfast was plenty and we especially enjoyed papayas. Special shout out to Andrei, Julios and Alejandra. Thank you for making our stay so comfortable and memorable.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Christopher

This was a first time visit to Cancun for dental work. The dental clinic offered free shuttles to the clinic and to/from the airport. The hotel was just about as perfect as I can imagine. The room was huge. Since I was expecting dental work and soft foods, the fully equipped kitchen was perfect. I loved the large screen tv, especially since I spent a lot of time in my room recovering from the dental work. OMG, the bathroom was huge with plenty of counter space. The walk-in shower was amazing with quick hot water. The view overlooking a greenspace with the ocean beyond was absolutely amazing. The breakfast was a little different from what you get in the States, but had ample enough choices for American breakfast with a lot of Mexican dishes that I tried and enjoyed. Everything was amazingly clean and well kept throughout the hotel.
The clerks up front were very friendly and courteous and easy to communicate with. Most of the room servicers did not speak English, but we managed to communicate with a lot of laughter at times trying to understand one another. The few requests that I had, I used my Google Translator to preemptively jot down my request in Spanish and leave on the kitchen counter.
I felt very secure with front gate workers that actually checked every vehicle's credentials coming into the premises.
In summary, I can't imagine a better experience; especially for a base for dental recovery - my highest recommendation!

Business Self

6/10

Pleasant

14 Feb 2026

Harmanpreet

Breakfast is ok but nothing for vegetarian
No room service at all
Hotel restaurant doesn’t sell any tea or coffee
Rooms are good and clean tho

Leisure Partner

8/10

Excellent

14 Feb 2026

Karleen

Rooms were great. variety of food at breakfast and to order in the grill area up by the pool. No pool towels available. the in restaraunt market does not sell any type of food that you can prepare in your room. staff was very nice..

Leisure Friends

8/10

Excellent

14 Feb 2026

Mike

+ The residence was clean, staffs were polite and helpful.
+ Our room has a balcony overlooking forest and ocean, a kitchen completed with fridge, cooktop and microwave oven, a living room with a sofa and an office.
- the location is out of Hotel Zone. There are no buses available. We Ubered every day to go to Zone and city.

6/10

Pleasant

13 Feb 2026

Shirley

Room is good

Business_and_leisure Partner

8/10

Excellent

12 Feb 2026

Sharron

All good!

Partner

8/10

Excellent

11 Feb 2026

michelle

Very clean place and friendly staff Nice rooftop pools and 3 hour breakfast window No beach and you have to drive to everything They do have a van that drops you off at local beach and shopping areas a few times per day included There's a fantastic restaurant along the river next to the hotel if you walk to it it's only open 12-6 each day ( not part of the hotel) Comfortable beds good showers a good value for the price

Leisure Partner

10/10

Exceptional

11 Feb 2026

Jennifer

the room was great! nice kitchen, supplies, a lot of space. breakfast was good, too bad you can’t take it to your room. the hotel is a lil away from everything, but we rented a car so it wasn’t a big deal.

Leisure Partner

10/10

Exceptional

06 Feb 2026

ajibola

Great place to stay

4/10

Poor

04 Feb 2026

Osiel

Everything

10/10

Exceptional

04 Feb 2026

Shaunak

Clean and spacious

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

Erik

Yes

10/10

Exceptional

30 Jan 2026

Mary Ann Ma

Awesome experience at Residence inn by marriot cancun

2/10

Poor

30 Jan 2026

Dally

No friendly at all

10/10

Exceptional

29 Jan 2026

Natalia

Everythin was great

10/10

Exceptional

29 Jan 2026

Shannon

We stayed here as it was very close to the airport and we were one night ahead of our resort reservation. The hotel was clean and spacious and were greeted with friendly staff. There is nothing bad I can say. We had a breakfast added to our reservation an it was a standard buffet breakfast. If you need to come to the hotel from Cancun airport take an uber it is $12USD.

Leisure

6/10

Pleasant

28 Jan 2026

Jacob

Mala atención en servicio al cliente

2/10

Poor

27 Jan 2026

Yasmi

There was no shuttle from or to the airport unless you reserve it 48 hours ahead and it’s not guaranteed. The transportation from the airport was $75 US for an 8 min ride because Iber is not allowed to pick up at the airport. There is no restaurant or bar in the hotel, and nothing within walking distance. There is a basic snack bar at the pool that operates limited hours. The breakfast is very limited. Even though the hotel was half empty they gave me a horrible room with a balcony overlooking the wall and the dumpsters. After much complaining I was changed to a different area.
I would not recommend this hotel to anyone.

10/10

Exceptional

26 Jan 2026

Michele

Glad you asked our experience was excellent! I was amazed by how security was there very attentive to the guests quiet atmosphere!

Friends_and_family Family

6/10

Pleasant

26 Jan 2026

Amandeep

Staff should be more knowledgeable, and very hard for them to understand in English. When they communicate in front of guests, should communicate in English not in Spanish

Leisure Partner

10/10

Exceptional

25 Jan 2026

Cassandra

Clean hotel smell nicely. The pool and the view is beautiful. Securities was nice and helpful. Receptionist as well. The breakfast was very neat and delicious. I Love the hotel. If I go back again I will chose Résidence Inn again.

Partner

2/10

Poor

25 Jan 2026

Ankur

Did not provide change of stay despite multiple requests through Expedia. Initially hotel agreed to change dates but later denied it. Very unprofessional for not keeping their words.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Roxanne

Very clean, comfortable and welcoming. The only thing I would change is the breakfast. It’s honestly terrible. Staff is great, the whole facility’s obviously kelp up and looked after because the whole place is so clean!

Leisure Family