Mai Khao Lak Beach Resort & Spa

Thailand , Khao Lak and Phang Nga
PHANG NGA, Petchkasem Rd, Moo1 Kuk Kak, Takua Pa, Khao Lak, 9/17
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50 reviews shown

10/10

Exceptional

27 Feb 2026

Karin

Alles tipptopp in Ordnung.

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Michael

Amazing stay

Absolutely gorgeous location. Utterly dedicated staff. Great facilities. Amazing pools. Very well priced drinks/restaurants on site. Gorgeous long beach immediately at back of hotel with lots of local eating options.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Katrina

The resort is amazing, lots of pools to choose from, ample lounges with cushions, sporting activities and the breakfasts delightful lots of options and very clean

Leisure Family

8/10

Excellent

12 Feb 2025

Sandra

We had a nice stay. Unfortunately, the hotel did not quite live up to our expectations. the outside area needs a loving hand. it is not stroller friendly. several times we had to call the reception because the cleaning service had not provided new towels

Friends_and_family Family

2/10

Poor

04 Jan 2025

Michela

Worst hotel ever!

Worst hotel ever! The standard is terrible. Room so horrible and everything is in bad standard and the service is horrible. Do not go there!

Friends_and_family Family

2/10

Poor

17 Nov 2024

Edson

Beautiful property but no standard and blind information

6/10

Pleasant

08 May 2024

james patrick

Loved staff and high quality food, but staff had been poorly trained but made up for it with enthusiasm

Leisure Friends

10/10

Exceptional

09 Jan 2024

Budget but an incredible place to stay

Whilst not a 5 star hotel (as it’s advertised) this property is incredible and very good value for the price. The beach outside is the best we’ve ever seen and the room design is perfect for families. We absolutely loved our stay here although the food/drinks are at a 3-star level. Just eat outside the hotel- amazing restaurants on the beach!

Friends_and_family Family

4/10

Poor

29 May 2023

Gordon

We booked an adult only area with a jacuzzi, the jacuzzi did not work and both adjacent rooms had young noisy children , especially in the adult only swimming pool, the swim up bar was closed , and other outlets had very limited opening times, certainly not worth the money we paid for this level of facilities

Leisure Family

8/10

Excellent

21 Oct 2019

Sabine

Great family destination

We had a great stay with our family of 5 and enjoyed the beach and the large pool landscape. The hotel is beautiful, well maintained and the staff very friendly and committed. The food in the hotel restaurants could be improved but we saw that the staff is currently in training to expect improvement soon.

Family

2/10

Poor

26 Jul 2019

Loretta

Avoid

Our experience was poor. The resort advertises about being family friendly but the rooms are all single bedroom and tiny!
Staff were rude and unhelpful, and the majority of the resort was not open as it was low season.
The pools look good but in reality are average. They are extremely shallow (no deeper than 1.3M) and are heavily chlorinated.
The food they served was disgusting, so we ate elsewhere.
I would recommend booking somewhere else!

Family

8/10

Excellent

29 Oct 2018

Cat

Lovely stay at Mai Khaolak, staff friendly and helpful. Rooms of good sizes, plenty of pools and great surroundings. Definately will be going back.

10/10

Exceptional

05 Oct 2018

L W K

Staff great. Food good. Nice hotel for family No complaints

Family

10/10

Exceptional

20 Aug 2018

Gary

Pool access deluxe room

Hotel staff are very friendly and helpful. One of the best hotel in Kai Lak.

6/10

Pleasant

10 Aug 2018

Jenny

Good place for kids but not for discerning adults

The rooms were spacious with two separate rooms where the lounge could be made up into another double bed to accommodate parents and children in separate rooms and the pools were extensive with lots of separate areas with lounges. The children’s pool area had an excellent water slide area although there were a few injuries while we were there. The breakfast was ample and I loved the fact there was a selection of freshly squeezed juices, including my favourite, carrot juice. However, the resort was badly let down with its cleanliness. Dirty plates were left outside rooms for days, attracting wildlife and ants and often rooms weren’t cleaned until late afternoon and even 9pm one night, when the children were in bed. The cleaning was very superficial with a quick wipe over of surfaces. Toiletries were often not replaced and had to be asked for. Having read other bad reviews about the hotel, it did appear as though the hotel was trying to look as though they were doing something about it as towards the end of our stay they had staff taking photos of each other performing customer service. This was particularly evident in the breakfast area where someone was being photographed on one occasion going around talking to guests. Of course this only happened when the photographer was in tow.

Family

2/10

Poor

03 Jul 2018

Heidi

Terrible. Don't book here!!

Hotel under renovattion. Mostly closed down. Like ghost town with disappointed guests and disinterested staff. was offered a refund for our eaarly departure ut have not heard back since, even after several emails. Never again. Isolated location with nothing to do. Lot of stray dogs for the kids to play with.

10/10

Exceptional

27 May 2018

Verified traveler

Wonderful restful holiday, lovedthe pool and beach,
Will come back again

6/10

Pleasant

10 Mar 2018

Wing Kam Raymond

Discrimination against Asian guests by some staff

At breakfast one morning, I asked for two fried eggs at the omelette corner. A couple of minutes later, I returned to get the eggs, which were just about ready. At that moment, a European guest came and asked for the same. The female staff making the eggs put the done eggs on a plate and was about to give it to the European guest first right in front of me. Only when I said ‘that’s mine’ did she withdraw the plate from the European guest and give it to me. After breakfast, we found water gushing out from the toilet bowl in our room. After fifteen minutes and two calls without any help coming, I went to the front desk personally. The staff were all engaged with various guests, so I queued up. A European lady then came and stood beside me. Then, a staff came out from the office behind. He came across to us and asked the European lady how he could help, totally ignoring me. I said to him ‘Excuse me’ twice, but he pretended not to hear me. Only when I said ‘Can you hear me?’ did he turn to me. I told him I was queuing up before the European lady came, and demanded to know why she was served first. A female staff noticed what was happening, came over and indicated to the male staff to leave. She then resolved the toilet problem for me. The next morning at the omelette corner, the same lady, obviously recognizing me, vengefully went ahead to serve a European guest who came later than me first. I've told the head manager and restaurant service manager about these incidents.

Partner

10/10

Exceptional

23 Aug 2017

Jazz

Nice hotel next to the beach

Stayed there last year and again this year. New section opened and older section under renovation. Very peaceful and relaxing. Close to beach restaurants. Much quieter than Phuket. Staff absolutely wonderful. Nothing is too much trouble. Rooms very spacious and the beds were soooo comfortable. Lovely new lagoon pool with pirate ship and water park for younger children. Adult only section with their own pool. Hzd a great time.

Partner

6/10

Pleasant

22 May 2016

Verified traveler

Room is ok but not that great. They have a nice restaurant but too many mosquito.

Family

10/10

Exceptional

10 Aug 2014

Retired Aussies

quiet and convenient hotel

We are a retired Australian couple and we have stayed at the hotel twice in the last 3 months. We went with a Luxury Escapes package for 8 nights and it was so good we returned for 4 nights on our way back from Europe. the hotel is good value for money and offers a great breakfast in the nightly rate.

10/10

Exceptional

31 Oct 2013

Travelbug

Stunning hotel!

We had stayed in 3 other 5 star hotels before arriving at Mai Khao Lak, when we entered our pool access room we were blown away by how gorgeous the room was. It was clean spacious contemporary thai style and our room was opposite the swim up bar. My Fiancé loved the pool and the cocktails were divine! The service is unbelievable, everyone is attentive to your needs. It is kid friendly, we have a two year old we will bring here on our next trip. Great breakfast buffet too. Overall an excellent resort worthy of 5 stars.

Partner

6/10

Pleasant

12 Aug 2013

Bea

Extreme Contrast to Patong

Be aware that the hotel will customize the hotel to big Chinese groups who will leave the hotel very early every morning (sometimes at 5.00 AM) and everyone will know about it...........as of 9.00 AM the hotel is quite until 6.30 PM. People who just want to relax will like the place, others looking for entertainment will be bored or pay a high price for organized tours due to the distance to the hot spots. The rooms are huge and nice. The Spa is very good but very expensive.
The staff makes all the difference, they try hard to level out the negative aspects of the hotel and will support in all aspects. They recommended a trip with a private driver (Peace) which was excellent. Received a late check-out (3 pm). Remembered my favorite drinks and food (at breakfast and for dining) despite the significant number of new group arrivals.
Remarks for the hotel management: (1) The big buses in-front of the hotel pollute the environment and the smog travels to the rooms and entrance. (2) Inform all guest about the danger of current during monsoon season, the Chinese guest seem not to have understood the red flags and went into the sea at 8.00 pm in the evening, leaving the beach guard who could not communicate with them, in panic. (3) Consider revising the Spa prices. (4) make sure that at least the cooking classes take place although all chefs are tied up with preparing Chinese buffets for the large groups (4) invest in a more stable internet connection

Partner

6/10

Pleasant

23 Apr 2026

Linus

Hotellet börjar bli till åren och väldigt slitet. Fina rum men poolområden är slitna. Fantastiskt med alla restauranger på stranden med massa sandleksaker att leka med vid måltider. De flesta vi prata med säger att närheten till restauranger är toppen.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Ulf

Trevligt med pool direkt vid rummet

Friends_and_family Family

8/10

Excellent

21 Feb 2026

kenneth

Bra rum trevlig personal

Partner

6/10

Pleasant

11 Feb 2026

Marc Kjærgaard

det meste var bare middel og vi havde nok forventet mere til prisen i forhold til hvad vi har oplevet tidligere. Rutsjebanerne virkede ikke de flest dage, hvoraf den ene slet ikke virkede.

Friends_and_family Family

10/10

Exceptional

14 May 2025

Nina

Meget tilfreds.

Vi var meget tilfredse med hotellet. Lækre værelser, lækker pool, lækker morgenmad og ufatteligt søde hjælpsomme personale. Service på et højt niveau.
Kom gerne igen hvis vi ikke havde planer om at se andre steder af Thailand.

Friends_and_family Family

4/10

Poor

09 Mar 2025

Anne Kirstine Birk

Amazing location, tired hotel

It could have been a lot better. The hotel is in need of renovation. The pool areas looked really worn down with loose tiles and flooring.
The cleaning was just bad. Considering this is a 5 star hotel, it seemed 3 stars would have been adequate.
The worse thing about this hotel is the noise from the entertainment crew. Every night from 19-22 there was mini disco and musical and it was just so incredibly loud. Even our kids thought it was way too loud.
BUT the hotel has a stunning location and the beach is absolutely amazing! The breakfast was also really good with lots of different options.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Hauke

Schöne Anlage, Ruhige Lage, sehr gutes Frühstück, sehr Kinderfreundlich, tolle Kinderbetreugung

Leisure Family

8/10

Excellent

25 Jan 2025

Emelie

Trevligt familjehotell

Hade en jättehärlig semester med familjen på Mai Khao Lak. Rummet hade poolaccess och var väldigt trevligt. Lite slitet har det nog blivit, speciellt soldäck vid barpoolen. Rummen likaså men ändå fräscht. Bra barnklubb. Trots lite off-läge så är det ändå trevligt ställe med alla mysiga strandrestauranger. Skulle absolut kunna tänka mig att åka tillbaka.

Ett minus är frukostsalarna som är väldigt brusiga och högljudda och lite seg påfyllning av saker.

Friends_and_family Family

4/10

Poor

27 Dec 2024

Karina Eide

Hele hotellet med utearealet trenger en oppgradering! Det er løse rekkverk, skarpe kanter i bassenger og mer eller mindre ingen badevakter. I vannsklien må man bruke hjelm og badevakten som er der hjelper ikke til. Lite solsenger som ble reservert tidlig på morningen, mange var også ødelagte.
Personalet er lite serviceminded, både resepsjonen og restaurantene.
Det var sjeldent rene klare strandhåndklær på morningen, eller ettermiddagen.
Veldig harde senger og stram lukt på rommet.
Frokosten var grei men veldig støy i frokostsalen om man ikke var av de få som fikk bord ute.

Stranden nedenfor hotellet er helt fantastisk! Det er også veldig koselige spisesteder langs med strandpromenaden.

Leisure Family_with_children

8/10

Excellent

24 Dec 2024

Verified traveler

Allt var toppen förutom att vårt rum var fuktskadad och luktade unket.

Friends_and_family Family

2/10

Poor

20 Nov 2024

Julie

Desværre dårlig oplevelse

Personalet på hotellet var stort set kun Trainees der ikke talte et ord engelsk så meget svært at kommunikere. Bookede hotellet pga vandrutsjebanerne men hele underlaget i poolen var sten og grus så man slår sig virkelig når man kommer ned fra en rutsjebane. Derfor ingen børn brugte vandlandet. På værelset virkede afløbet ikke i badet, ventilation på toilet virkede ikke og Aircon blæste kun ud i det ene soveværelse så det andet var ulideligt varmt. Når jeg ringede og bestilte room service måtte jeg tale med tre forskellige personer fordi ingen kunne forstå hvad der blev sagt. Det ødelægger ret meget oplevelsen. Generelt meget slidt værelse og hotel. Har ikke lyst til at komme tilbage.

Friends_and_family Family

4/10

Poor

24 Aug 2024

Frank

Wir haben diese Unterkunft trotz Buchung nicht genutzt. Es ist aber sehr bedenklich, wenn das Hotel selbst uns dennoch als Gäste vermeintlich wahrgenommen hat und diese Beurteilung anfordert ☹️

Leisure Family

6/10

Pleasant

23 Jan 2024

Lisa

Det er et fint anlegg om du reiser med mellomstore barn som ikke trenger vogn. Det er dårlig framkommelighet med vogn. Kjedelig mat uten smak og styrke, tilpasset turister som vil ha det samme som hjemme.

Friends_and_family Family

10/10

Exceptional

05 Jan 2022

Ida-Maria

Bra hotell, men boka inte för vattenlandets skull

Fräscht hotell, Bra service och supertrevlig personal, Bra priser på hotellet samt finns det lite restauranger och massagestolen på stranden nedanför. Skapligt läge mot stan hade varit skönt lite närmare för vår skull.

Minus till barnpoolen som barnen såg fram emot, helt hopplös att bada i, sand på botten på kakelplattorna gick inte att gå där, hjälm på vattenrutschkanan barnen vägrade bada där som annars älskar vattenland. Stora poolen saknas mosaikplattor här och där och trillar av nya hela tiden då alla barnen påmhotellet roa sig med att plocka upp dessa och tävla vem som hitta flest. Trädäcket runt poolen väldigt löst och uppstickande skruvar måste ha skor och se sig för vart man går.

Friends_and_family Family

10/10

Exceptional

07 Dec 2021

Lars Christian

Pree season stay, almost empty hotel.

Nice hotel, good service in staff.

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

Verified traveler

Bra!

Bra hotell och frächt!
Wifi var det enda dåliga!

Friends_and_family Family

6/10

Pleasant

02 Feb 2020

Tobias

Bra hotell med lugnt läge i Khao Lak

Bra hotell i lugnt läge på Khao Lak.
Lite dyrare än andra hotell vi bott på i Thailand.
Barnen älskade shower osv, poolerna är barnvänliga.
Maten på hotellet ok, men inte så mycket mer
Finns bra restauranger på stranden nedanför.

Friends_and_family Family

6/10

Pleasant

02 Feb 2020

Verified traveler

Skuffende

Værelserne var udemærket opdelt og størrelsen acceptabel til en familie på 4, men i dårlig stand. Vi var nød til at flytte værelse én gang grundet kraftig lugt af fugt og det håndterede de desværre ikke godt, hvilket nok har udløst det dårlige samlet indtryk. Det andet værelse virkede umiddelbart bedre ventileret, men efter et par dage sneg samme lugt sig ind.
Beliggenhed fin i forhold til strand og gode udendørs faciliteter.
Hotellet er delt i to sektioner og andet sektion længst væk fra stranden er nyere og værelserne mere attraktive, men ulempen er afstanden til hjertet af området samt vigtigst af alt stranden. Jeg er sikker på at man nok skal få et ganske fint ophold, men det er ikke et sted vi ville besøge igen.

Friends_and_family Family

8/10

Excellent

27 Jul 2019

Mia Robinson

Flott hotell, nydelig strand oglokal område.

Flott hotell med topp service og svært imøtekommede ansatte. Rommet var fint men preget av fukt. Burde vært bedre ventilasjonsanlegg som reduserte fukten.
Vi reiste i juli og mye av hotellfasilitetene var stengt. Naturlig nok grunnet lavsesong, men burde vært opplyst om samt kompensert.
Nærområdet var nydelig! For en strand! Kjempegod mat på noen av de strandliggende lokale restaurantene! Anbefales!

Family

10/10

Exceptional

19 Apr 2019

Verified traveler

シャワーの高さ調節するタブが壊れていた。
冷蔵庫の温度設定が高いためか飲み物が冷たくならない。

Family

8/10

Excellent

02 Jan 2019

Jonathan

Mai khao lak family hotel

Family friendly hotel with very service-minded personnell. Ok food at hotel and many nice little restaurants nearby by the beach.

Family

6/10

Pleasant

18 May 2018

Mika

オフシーズンだとイマイチかも

13:20に到着したが、部屋の準備がされておらず、定刻の14時まで入れなかった。フロントは1人でてんやわんや。412部屋だったが、ちょっとだけ海が見れるのみ。ビーチまでは徒歩で5分くらいかかる。オフシーズンに入ったため、フードコート等はクローズしていた。ミニマートは最低限のものしか売っておらず、シンハーもタイガーも一律50バーツ。部屋の冷蔵庫に何も入っていない。カオラックセンター（約20分: Nang Thongのママクドナルド前）まで定期バスが9時、11時、13時、帰りは13時半、16時半のみで、すぐに満席になるため、事前にフロントでリストに載せてもらう。朝食ビュッフェは3箇所で6時から10時半まで。タイのホテルの普通のビュッフェ。バナナパンケーキ、野菜炒めが美味しい。オムレツを作ってくれる。
フロントで氷を頼み、誰かに電話していたが、結局誰も来なかった。部屋の掃除も11時に表示を出したが、15時まで来なかった。翌日は9時に出して、12時半に来た。ミネラルウォーターは毎日4本提供される。部屋が広く、テレビが2つ並んで掛かっているが、同じメーカーのため、点けてない方も電源が入るなど面倒。30チャンネルあり、各国のチャンネルがあるが、日本向けはない。バスタブがなく、シャワーのみ。シャンプー、リンス、ボディソープがポンプ式ボトルに入っているため、使いやすい。ホテルを出てもビーチ沿いにレストランが数軒あるのみで、ちょっとした買い物をするには不便。日本人はいないが、中国人家族連れがロビーでもレストランでも部屋のドアを開けてでも大きな声で話している。

8/10

Excellent

07 Apr 2018

Verified traveler

Fibt hotel

Fint hotel. Hvis du bor i voksenafdelingen er der dog et godt stykke til stranden. Servicen er langsom. Der manglede håndklæder på værelset hver dag og værelset blev først gjort rent efter kl 17 hverdag.

Partner

8/10

Excellent

01 Apr 2018

Jonas

Great place for families with kids between 2-6 years old. The restaurants at the hotel could have been better but there were very good restaurants by the beach.

Family

10/10

Exceptional

22 Mar 2018

Daniel

Super lækkert resort for hele familien

Super fantastisk resort med noget for alle aldre. Masser af børneaktiviteter på land samt i pools. Stort udvalg i morgenmadsbuffet og hurtig og super venlig personale til at rydde af. Lidt øde område men dog gratis shuttlebus ind til byen (10 min kørsel). Synd at der er meget groft sand i pool ved piratskibet, gør lidt ondt at gå i som forældre. Dejlig service at alle butikker/restauranter kan man skrive regning på værelsets nr. Fantastisk mad på resortens restauranter, især Talay nede ved stranden. Minishoppen på resorten var rigtig dyr på badebleer, strandlegetøj, solcream m.m.

Family

8/10

Excellent

20 Mar 2018

Fredrik

Bra

I sin helhet ett bra hotell

Family

10/10

Exceptional

20 Mar 2018

David