Hotel Kapok - Shenzhen Bay Branch

China , Shenzhen - Guangdong
Shenzhen, No.3001 Binhai Road, Nan Shan District
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50 reviews shown

10/10

Exceptional

29 Oct 2024

Ramon

Event and stay

Nice, clean hotel. Good value for money. Great shower! Only suggestion is the TV in the room should be bigger and have more English channels available.

We held an event there and the big screen they have I. The ballroom is fantastic.

Business

6/10

Pleasant

21 Sep 2024

Ling Hong

Not clean enough

Business Self

10/10

Exceptional

07 Jul 2024

Mark

It was very nice

10/10

Exceptional

18 Jun 2024

Yao

The environment and room itself are nice, clean and cozy, also the staffs are great
I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.

Leisure Friends

10/10

Exceptional

14 Sep 2019

Peter

Convenient, close to a new shopping mall and subway!

Leisure Partner

2/10

Poor

09 Sep 2019

Dora

Disappointed

The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...

Friends

10/10

Exceptional

12 Nov 2018

Wendy

Very nice service

8/10

Excellent

05 Jan 2018

Almeida

Average

Rooms sizes was not what I expected!

Family

8/10

Excellent

26 Mar 2017

Stephenie

Walking distance from stadium

Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.

4/10

Poor

07 Feb 2017

Chun Hang

staff was not helpful. Room structure is just crazy. toilet is separated with no ventilation. you have to wash your hand in the next door which you have to walk across the bed to the next door to wash your hand. the door should be very dirty. I stayed 2 night. seems the bed cover is not washed/ changed after the first night. it was a FIVE STAR HOTEL. the staff come into your room even you have lock the door from inside. No Privacy, No hygiene, with silly floor plan. not good location. only good thing is the view is fine. I can receive the phone signal from Hong Kong. Not worth the price. I should book Marriott hotel. One important issue about the Hotels.com App is the location shown on the map is very very wrong. wrong location mislead customers to choose hotel. Should be fixed ASAP.

Partner

8/10

Excellent

01 Dec 2016

sean

great room location is bad

good hotel and the room was very modern and clean and comfortable. location is bad. it's not close to anything. you need to take a cab to go anywhere or eat anything. the staff was nice but they don't speak english.

10/10

Exceptional

09 Aug 2016

Verified traveler

Very nice hotel and on the bay

I had a wonderful stay at the hotel! I have recommended to people I know already and if I am ever in Shenzhen I would stay there again! I had a wonderful spacious room on the 11 floor overlooking the bay and the sports center. The staff were very friendly and very helpful! I loved it!

10/10

Exceptional

31 Jul 2016

Jav

good place next to ICC

if you have an event close to the ICC is great the hotel is good but the only problem is lack of english speakers

8/10

Excellent

16 Nov 2015

Bradley

Nice quiet place to stay

Rooms are nice. Smoking room a little musty since windows don't open. Staff was great. Not much around the area as it is not developed yet. Should be better in late 2016 or 2017.

6/10

Pleasant

01 Jun 2015

Verified traveler

Bad Odor

It's a pretty new hotel with nice design. Stayed here for a few times before, but this time there was a strong odor.

10/10

Exceptional

28 Feb 2015

Verified traveler

Good food and books

Clean. The library and restaurant are nice

Family

10/10

Exceptional

23 Dec 2014

Verified traveler

too hot

the hotel is very nice, but for some reason there was no way to turn down the heat, so we had to ask them to unlock the window so it could be opened.
Otherwise all was good.

10/10

Exceptional

11 Dec 2014

Mark

Very nice, great value.

Brand new so everything is in great shape. Although the staff can speak some English it's not a truly international hotel based on the breakfast buffet. Also, not in walking distance to anything, not important in my case.
Overall a very nice hotel for the price.

10/10

Exceptional

13 Nov 2014

Verified traveler

Meeting in Shenzhen with partners around the world

Very nice hotel with modern look - well thought out. Breakfast was good, service was just okay - Same for the reception area, service was just okay.
The room was nice and spacious and clean.

8/10

Excellent

03 Nov 2014

vanessa

Worth a peek

It was a nice stay. The place is new, and so it seems like they are still working out some of the kinks. Overall- great stay.
The sports complex is very close- great for walks, jogs. Not great for stores/restaurants to walk to.

8/10

Excellent

01 Sep 2014

New and clean hotel

Hotel is new and clean. Not much in the surroundings with regards to noise and good for rest without much worries about traffic. Downside is that it is really isolated from food and beverages.

8/10

Excellent

28 Apr 2014

Victoria

new hotel with nice deco

This is my complimentary stay (from the rewards program). I picked this hotel as it is located in Nan Shan at area, close to my friend's house. This hotel is not close to metro station but u can simply take taxi (¥15) and it's close to the largest shopping malls in Nan Shan area (¥20 taxi) and OCT (¥50 taxi).

The room is nice, large and with great view (of the sea and sports centre). However the hot water is pretty slow and needa wait for a few minutes for hot shower. and there's no restaurants in walking distance, you need to walk for 10mins to the only food stall - KFC. But simply take taxi to the shopping malls nearby and you will find lots of nice ones.

In general, it is a good stay.

Family

10/10

Exceptional

04 Dec 2013

Outstanding

Hotel was just 5 stars ! Above expectations ! Only cons are that location is not very good , however , it can be easily solved by asking the concierge for help of calling cabs . Another con is that room service has too little variety of food . Other than that , everything was outstanding .

10/10

Exceptional

23 Nov 2012

Verified traveler

Highly recommended

It was a very modern and well-kept hotel. I stayed in the super-deluxe bay view room but the price was very competitive through Expedia for my stay. I moved from another hotel, 3-star top with 70's bathroom (horrible!), where I paid the same price. This was the only hotel where I did not sense any cigarette smell in my room or my floor. The display and design of contemporary art was another plus. The public area of my floor was so spacious that I wondered if it was unfinished and undecorated. The best hotel of my 6-city visit in China!

10/10

Exceptional

23 Aug 2025

Pui Man

方便到春茧看演唱會

Leisure Family

10/10

Exceptional

25 Jul 2025

Edgar

10/10

Exceptional

14 Apr 2025

HYOEUN

직원들도 친절하고 방이 매우 깨끗하고 아늑했음
어매니티도 나쁘지 않있고 드라이기가 다이슨이어서 좋았음
샤워가운이나 침구류도 고급져서 쾌적하게 쉬었음
침대옆에 핸드폰 충전기도 있어 세심한 배려가 느껴졌음

Self

10/10

Exceptional

14 Nov 2024

Verified traveler

看演唱會最佳住宿

離春繭體育館很近
看演唱會的最佳住宿選擇

Self

8/10

Excellent

09 Nov 2024

LAI SHEUNG NORAN

欠缺高遠可見的招牌

原本一出地鐵站就可見到酒店、可惜沒有可見的招牌、入口是跟車路一齊、並不明顯,十分難找😅

Self

10/10

Exceptional

15 Jan 2024

Verified traveler

Lyxhotell med stor frukost! Saknade kylskåp i rummet! Behövs i varmt och fuktigt klumat

Business

8/10

Excellent

11 Feb 2019

Shirley

打高球值得去酒店

環境幽靜, 地方整潔

Friends

6/10

Pleasant

27 Dec 2018

Verified traveler

前台客服態度很差！

前台客服態度很差！不會再選擇入住！

Partner

8/10

Excellent

07 Aug 2018

JING

虽然不是正海景，但是位置还是不错的，浴室很棒！

Partner

10/10

Exceptional

29 Jul 2018

Andrea

really convenient location for concert-goers

the hotel was just right next to the concert venue and it was super convenient! on top of that, the staff was polite and the hotel room was very comfortable. it was a spacious room with quality amenities.

8/10

Excellent

25 Apr 2018

ERic

演唱會之選

整潔舒適

Partner

10/10

Exceptional

25 Mar 2018

Verified traveler

ライブ会場の体育館に近くて安心

某有名アーティストの海外公演がこちらの近くのホテルの近くの体育館で行われ、宿泊に利用しました。綺麗でスタッフも応対が良く、安心して宿泊できました。

8/10

Excellent

23 Mar 2018

Wai Fung

地點一流

酒店在演唱會場館旁邊，地點一流，非常方便

8/10

Excellent

20 Mar 2018

chanai

深センベイスポーツセンターに用事がある方にはオススメ

母と二人で利用しました。初めての中国本土で不安でしたが、快適に過ごせました。
ただ、カードトラブルで切れない事が一時発生したりと、若干のトラブルと、香港ドルから中華人民元へ両替をお願いしたら、女性の従業員の方はとても面倒そうに対応されましたが。笑
スポーツセンターでライブのある時には歩いて帰れてとても便利だし安全ですよ。
最寄りは駅のセブンイレブンですが、こちらもカード切れないし、スポーツセンターのケンタッキーもカード切れない日本人が多くて、現金は最低限にしたいと言う人も、交通費プラス二千円くらいはしておくのをおススメします。笑

6/10

Pleasant

03 Jul 2017

Verified traveler

Comfort / Stylish / Friendly and helpful service. Nice restaurant. Great experience!

8/10

Excellent

19 May 2017

Gianpietro

Geat Hotel for a reasonable price

Geat Hotel for a reasonable price. Nice design with spacious rooms. Restaurant has excellent Food and Breakfast. Staff is very friendly and helpfull. Only sad thing is that they have a bar but do not use it. Drinks you can only have it by the bottle no matter if you want a beer or a Cognac. In the surroundings are big constructions, but I am sure once those are finished it will be a nice place to be. Good jogging possibilities and 300m from next Metro station.

8/10

Excellent

24 Feb 2017

Verified traveler

深圳湾酒店

酒店本身不错，靠近深圳湾，正在建设中，周边其他设施少，酒店大堂有个书吧还不错

8/10

Excellent

18 Jan 2017

Verified traveler

Not much close by.

No much around in that area. Have to take taxi to get out of that area.

8/10

Excellent

27 Dec 2016

Verified traveler

不錯的選擇

舒適的環境，只是交通不太方便。

Partner

8/10

Excellent

09 Dec 2016

Adriaan

goed voor business

Keurig hotel, mist wel een Bar en een meer internationaal restaurant.
Kamer keurig, ontbijt Goed

8/10

Excellent

21 Nov 2016

Tsz Hin

very good sevice

10/10

Exceptional

30 Oct 2016

SOO YOUNG

친절하고 세련된 호텔

친절한 직원의 서비스와 깨끗한 객실이 마음에 들었습니다. 특히, 세련된 욕실 디자인이 더욱 분위기를 좋게 만들어 주었습니다. 심천에서 가성비 탁월한 선택이라고 생각됩니다.

Partner

2/10

Poor

08 May 2016

Tracy

酒店很糟，已经刷新了我对五星级酒店的认知

服务，硬件，舒适度都如此糟糕的酒店如何拿到五星级的？入住时由于没有收到网站预订确认函便叫我在前台等，而不是先让我入住他们再去联系。经交涉经历说可以替我联系Expedia结果其联系方式是发邮件，在我质疑下，居然想我询问客服电话，作为从业者Expedia客服电话都不知道，我也是网站上查的，就算不知道也可以自己查一下吧，房间景色很糟，窗口有外墙装饰物视线差，并且楼下就是工地，毫无景观可言，室内潮湿有发霉味道，浴缸不符合人体工学，十分容易跌倒，床和枕头都硬，窗帘非电动，毫无豪华感可言，最后还不给开发票严重违法

10/10

Exceptional

16 Dec 2015

Xing

GOOD

深圳湾春茧看演唱会推荐入住，位置很好，演唱会结束省去等车堵车的烦恼。
另外，15分钟可步行到海岸城，觅食容易，房间干净，内设比较新，整体感觉很好。

8/10

Excellent

03 Nov 2015

Cindy

如果不是因为参加南山的半程马拉松，我们可能不会注意到这家位于深圳湾体育中心的酒店。但是入住后我们发现酒店人员训练的很好，很有礼貌，酒店房间也舒适及清洁。但是如同大部分中国的本地酒店，有些设施在使用时才觉得不是那么到位，例如使用淋浴莲蓬头时，顶上的花洒会漏冷水，以及厕所的隔音不是很好。不过其实，它的地理位置还是方便的，离保利及购物中心，地铁站都是十分钟内路程。还是给木棉花酒店一个赞！！

Family

8/10

Excellent

02 Nov 2015

Verified traveler

房間好但酒店位置沒有很好

房間挺大、漂亮、乾淨，早餐也選擇多而好吃，健身房也捧，但沒有自己的游泳池，還有酒店的位置距離地鐵站比較遠，要走十多分鐘，附近除了深圳灣體育中心，也沒甚麼可逛的地方

Family