Crowne Plaza Hotel & Suites Landmark Shenzhen

China , Shenzhen - Guangdong
Shenzhen, 3018 Nanhu Rd Luohu District, 27
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100 reviews shown

10/10

Exceptional

12 Mar 2026

jack

Nice and clean hotel. I enjoyed the bar and restaurant they had down by the lobby. The location of the hotel is a little sketchy but nothing too alarming. I love that the building is downtown. All the restaurants and bars were within walking distance.

Self

2/10

Poor

12 Mar 2026

Alycha

Room was not clean the elevators didn’t work I got stuck a few times. Rooms need to be upgraded

Family_with_children

10/10

Exceptional

09 Mar 2026

Ancy

Excellent stay

2/10

Poor

07 Mar 2026

Howard

I checked in they gave me the wrong room. I had to pay for valet twice.

4/10

Poor

06 Mar 2026

Rayann

We got to our room and the heater was on 80. It was 84 outside. Changed setting to cool and went to game. Bed was nice and room was clean. It was leaving that made the trip awful! There was a long line to leave and a grey man in booth. We couldn’t figure out was going on. When it was our turn the ticket would not scan. My daughter was able to get security on the line and she tired to explain to security that she did move ticket around and someone had already tried to help her. Then lady got darn right rude and and told my daughter you need to backup and go to lobby. Meanwhile im on phone to get lobby. Lady was trying to give me number, but i explained the line kept breaking up and she copped attitude so i hung up. I wont even grace you with her words. I then went to every car to ask them to back up so we could move car. Two moved, but not truck behind us. He tried his ticket and it worked! Guess what ours is not want to switch? He moved his truck. We back up he paid was gone. I watch another car go then one got stuck. My daughter came back so upset because lobby girl said there was nothing she could do use your ticket. I told daughter im calling 911 that we are being held hostage in the Crown Plaza hotel. She said wait jumped out to tell lady two cars ahead of us not to talk to security bcz lobby will not help. Gentleman came ip and she left. Next car paid and when it was turn the machine had a price told my daughter to stick card in so we can get out. 30 minutes to leave.

Family

10/10

Exceptional

04 Mar 2026

Shannon L

The property was great; the AC worked very slowly. Would definitely stay here again!!

Partner

10/10

Exceptional

02 Mar 2026

Sean

Hotel was very well decorated for the price of the rooms. Room was very clean. One issue with a/c not working but management was quick to move me to another room. Seemed other guests had same issues in other rooms. Both rooms had great views of downtown Dallas. The breakfast buffet was excellent. Large variety of foods and drinks available. Despite being next to Dart rail the hotel and rooms were very quiet. A definite choice for my next visit.

Partner

8/10

Excellent

02 Mar 2026

Wendy

Excellent location, good parking, bar and restaurant were good.

Family

10/10

Exceptional

01 Mar 2026

Joshua

Excellent

2/10

Poor

01 Mar 2026

gage

All of the above

Partner

6/10

Pleasant

01 Mar 2026

Sydney

Clean room but ac did not work well.

Partner

6/10

Pleasant

28 Feb 2026

Keely

The air conditioning was terrible. It stayed over 80 degrees overnight.

Friends

4/10

Poor

28 Feb 2026

Jennifer

Staff was kind. Room was old but clean. 2 stars because air conditioning stopped working late at night and it became uncomfortably warm in our room

Partner

2/10

Poor

26 Feb 2026

Hunter

Staff was extremely rude and unhelpful. They don’t provide water for guests. We had to purchase. Insane holding fee ,$75 a night. Only good thing was the happy hour and the bartender was very kind.

8/10

Excellent

25 Feb 2026

James

I had a premium king, decent room. None of the cleanliness issues I've seen on these reviews. The staff is excellent, parking is easy.
The AC doesn't really work though. It never went below 72, regardless of where I set it.
Aside from the AC, it's a win for the price for sure.

Self

2/10

Poor

17 Feb 2026

Kareem A

Mold in the bathroom ceiling ac filter need to be cleaned homeless people enter in the lobby area too many homeless people hanging around the hotel I feel very uncomfortable and there is no security only valet parking assistance

Partner

10/10

Exceptional

16 Feb 2026

Wykeena

Very nice view from my room, clean and reasonable for the price. I like it and the location

4/10

Poor

15 Feb 2026

Shira

Room felt neglected, sink and shower tub didnt drain properly, tissuebox was empty upon arrival, elevators creaked and groaned and felt a bit scary to use, breakfast was overpriced and very very basic. Staff was friendly, helpful and nice. That was the best part of the stay. I would NOT stay here again or recommend this hotel.

Business_and_leisure Self

8/10

Excellent

14 Feb 2026

Derrick

Room was nice, staff was fine, great location, thought the parking situation isnt great and the elevators absolutely suck.

Leisure Partner

2/10

Poor

14 Feb 2026

Lori

The first room they put us in, the air conditioning was extremely loud. There was no way we could’ve slept with it on. It was also blowing hot air. So they moved us to a different room. The air conditioning in that room did not cool below 75. So, they had to come fix it the next day.
There was a as nasty stain on the bath mat they gave us. Additionally, there was a bag of trash left on our balcony. We were 14 floors up. No idea how it could’ve gotten there…
Lastly, when we were having a drink at the hotel bar, a couple of escorts showed up to meet their client who was staying at the hotel.

2/10

Poor

14 Feb 2026

Mark

Horrible experience, old dumpy hotel with extremely rude unprofessional staff. Old run down hotel that is advertised and marketed as upscale.

Business_and_leisure Self

4/10

Poor

13 Feb 2026

Kate

The hotel is very old. We had a room near the elevator and we heard it all night long. It sounded like we were next to a railroad. I went the bathroom in the middle of the night and a roach greeted me. They did move us to a better room but the toilet ran and the shower had zero pressure. Terri at the front desk wasn’t very hospitable at all. I will definitely be coming back to Dallas but I won’t stay there for sure.

6/10

Pleasant

11 Feb 2026

Noah

The room itself was average, my biggest gripe was how long it took for hot water to run (15 minutes) and the tub wouldn’t drain fast enough so water was at my ankles in the shower. Other than that it was fine.

Self

6/10

Pleasant

10 Feb 2026

Constance

Average

Leisure Partner

2/10

Poor

09 Feb 2026

Kenneth

Room 1706 and 1704 From one room to another the ac units wasn’t working properly also hair and eyelashes were all over the shower wall in room 1706. One of the reasons we moved to 1704. Ruin a perfect night 😒

Partner

2/10

Poor

09 Feb 2026

Victoria

The shower drain was clogged with hair. The thermostat did not work, which made it very uncomfortable to sleep. Room phone was not connected to the wall for service.

Leisure Friends

6/10

Pleasant

09 Feb 2026

Cait

AC unit took 12 hours to cool the room from 75 to 70 degrees.

6/10

Pleasant

06 Feb 2026

melissa

Our ac in our did not work at all even after asking them to fix it. Our room was 78• on a night that was 45• and under we had to open the balcony door to get an circulation in the room.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Tyranjula

Yes

Leisure Family

2/10

Poor

06 Feb 2026

Douglas

The room, hallway, and staff were all terrible. As we were checking in, the staff was talking about going to the liquor store while checking us in. We got off the elevator and there were crumbs, dust, dirt, and believe it or not, screws, in the hallways. We get to our room a the thermostat is set to 61 but it was 74 in the room. There was dust on the filter and on the vent. There was lint in the sink, glue dots in the wall and window, hair on the wall and bed, dust and dirt in the floor, the drain for the tub broke out and laying in the middle of the tub, stains in the toilet, smudges on the mirrors. I have never felt more disgusted in my life. When trying to go to the front desk, the elevator button to go down wouldn’t work. So we had to hit the up button and ride it up. We did so with an employee who was on the elevator already. We stopped on a different floor than ours. That floor also had dirt and crumbs everywhere. The employee stopped and looked at it and I said it’s like that on every floor. He just said wow really, and kept walking away. I will never, ever stay at another Crowne Plaza. Especially in Dallas. By far the worst hotel I have ever stayed in. And apparently I can’t even get a full refund… hotels.com has been unable to make contact with the Crowne Plaza to discuss it with them.

Partner

6/10

Pleasant

05 Feb 2026

Liu

Room was old and shower drains slowly. Staff refused to provide any utensils.

4/10

Poor

04 Feb 2026

Lacey

The room we reserved was not available, ended up sleeping in separate beds. It was super disappointing after a long travel day. Location didn’t feel as safe as expected when walking to the closest corner store. Staff weren’t very friendly or interested in assisting us anyway

Business_and_leisure Partner

10/10

Exceptional

04 Feb 2026

Carla

Convenient location

2/10

Poor

04 Feb 2026

Deanna

Rude staff! And long wait times. I will never stay here again!

Leisure Self

2/10

Poor

03 Feb 2026

Justin

Terrible they regretted to inform us the A/C went out in entire hotel and the rooms temps were 80 degrees finally moved to a room where my wife and I could open a balcony door just to get some cool air. Requested a refund in full. If I hadn’t drove all night and day I would’ve packed up

6/10

Pleasant

03 Feb 2026

Aaron

Everything just felt mediocre, slow elevators, yellow water in the tub the would not stop dripping, parking is horrible for larger trucks.

Friends_and_family Family

4/10

Poor

02 Feb 2026

Shannon

The staff was very courteous and polite they were actually wonderful. I found the chagres to be excessive. I was also told expedia canceled my reservation so I had to pay the hotel directly. I was also surprised that my room was so small and that was not the worse part, for a premium room, my room was It very small and the toilet leaked ridiculously from the back. I found the room to be very small and my breakfast was not included as advertised. I actually checked out a day early.

Leisure Family

4/10

Poor

02 Feb 2026

chase

Half the lights in the bedroom didn't work, a/c didn't work. Elevators broke down twice, and they don't have stairs you can take. They only have stairs with fire alarms. Staff were rude. Continental breakfast and dinner were 35 dollars a plate. Also in a very poor part of town. Will never stay again.

Leisure Friends

4/10

Poor

02 Feb 2026

Crystal Gutierrez

Check in was terrible. Made you feel very un welcome and as they were bothered by me showing up to my reservation. The building itself is older so everything thing is extremely loud and echos

4/10

Poor

02 Feb 2026

Ryley

a/c barely worked and was miserable all night

8/10

Excellent

02 Feb 2026

Valerie

Clean room

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Shannon

The room was okay. The window was super dirty on the inside and not really a good view. The ice machine was broken on the 16 floor but elevators take a long time so just drank my soda warm. But it got the job done of giving me somewhere to lay my head in a clean bed.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Antonio

Everything was great no complaints

Leisure Self

2/10

Poor

01 Feb 2026

Darren

The AC in our room didn’t work, they tried twice to fix it and then just told us it was broke. They said they didn’t have a place to move us. They did offer a complimentary breakfast but we had already paid for that with our reservations. So we spent two nights in an 80 degree room with a fan. Made for a less than idea birthday get away.

Leisure Family

10/10

Exceptional

27 Jan 2026

Aseza

The stuff at the reception were not nice , team during the day . Got annoyed asking questions. Tall guy with curly hair.

Business_and_leisure Self

10/10

Exceptional

26 Jan 2026

Christine

What a great service at the Crowne Plaza!!! Room was tidy and clean and very comfortable!! Huge shout out to Kylie the valet who went over and above with his hospitality. Being from New Zealand, they made my stay very pleasant..AAA+++

Leisure

8/10

Excellent

26 Jan 2026

Bonnie

Clean room and comfy bed

4/10

Poor

25 Jan 2026

Jackques

This hotel is surprisingly clean, for being so old, and clearly beaten up. I’ve never actually seen toilets with chunks taken out of the seats. How does that even happen? Outside, don’t go out alone at night. Between the aggressive \"unhomed population\", vendors of the oldest profession, the alternative pharmaceutical sellers, and the persons that stalk you as lion and prey, it’s just not worth it. (terminologies edited for Exp standards)

Business Self

10/10

Exceptional

24 Jan 2026

Krystal

great stay

Business_and_leisure Self

4/10

Poor

24 Jan 2026

Erin

Vey slow check in procedure, Walls are very thin and i heard loud \"activity \" from the next room. Someone knocked on my door at midnight and then tried to open it.

Business

10/10

Exceptional

23 Jan 2026

Dana

Beds were very comfortable

Business

8/10

Excellent

22 Jan 2026

Rob

Hotel was close to everything we needed. The room was very clean. Good on-site parking

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Octavio

Clean rooms. Convenient location. Staff was friendly at front desk

10/10

Exceptional

21 Jan 2026

Christopher

Terri at check in was great!!!

10/10

Exceptional

20 Jan 2026

Shanika

The staff were so welcoming. The room view had a view of the city(chef’s kiss) I almost over slept on my birthday because the bed feels like a Cloud! The ambiance of this hotel is by far one of the best I have seen! Don’t forget to try the Sriracha wings…my fav

8/10

Excellent

19 Jan 2026

Tamika

Clean bathroom and room

Leisure

6/10

Pleasant

19 Jan 2026

Kevin

Heat didn't work in the room.

Leisure Family

6/10

Pleasant

19 Jan 2026

olen

There was quite a bit of criminal activity inside and outside the hotel, including outside the room on the 17th floor.

2/10

Poor

19 Jan 2026

Shalunda

First off my room was not available that I booked and got two double beds and had to go downstairs and let them know I didn’t like it . Second room was too hot and toilet ran all night and bathroom too small and the phone to call the front desk didn’t work . Third room with the corner view was not the corner view I chose when booking my hotel plus the room was very cold when they switched room and when I put the heat on at 10am and came back at 8:30pm it was still freezing cold and called downstairs to let the front desk know 30 minutes passed No one showed up , went down to the front desk vey upset and told them again and they said they would send a Engineer and 30 minutes went by again and I had to call the front desk again telling them I’m freezing up here and he said haven’t no one came and I said No and he said he would call him. 10 minutes later the Engineer arrived and said it was even freezing in here and he went inside the big vent and did something and the heat started working .

Partner

4/10

Poor

18 Jan 2026

Michael

Elevators were not working all the time and if two of the four were they were so many people packed in like sardines. Coffee maker didn’t work. Asked FD for another one and was told they didn’t have access to them. The next morning I thought someone would be kind to bring one up or even have coffee sent to the room. Staff really didn’t care.

Leisure Self

10/10

Exceptional

16 Jan 2026

Nicholas

Room was very clean and great amenities

Leisure Partner

10/10

Exceptional

15 Jan 2026

jasolyn

amazing room

Business_and_leisure Partner

8/10

Excellent

14 Jan 2026

Brittany

It was a bit of a smaller space but the stay was nice. We had the most trouble with the parking garage more than anything. Incredibly tight and had issues with our parking card, etc. The hotel was very accommodating with it all.

Business

4/10

Poor

13 Jan 2026

Oswaldo

Overall, it was way overpriced for the room we got. The aesthetics of the hotel appears nice but then carefully looking around it is below average for the area and the price. First, the service was not welcoming or friendly or helpful at all. The front desk barely said a word upon our check-in. Then, room we got was clean and decent, no bed bugs, sheets appeared to be clean, the room smelled like humid carpet, there was a huge stain on the bathroom floor from I don't know what, the faucet of the bathroom sink was popping off, there was no hot water coming from the sink, the carpet looked old and dingy, and the wall paper of the bathroom was peeling off. However, the bed was comfortable and the TV worked just fine.

Leisure Partner

8/10

Excellent

11 Jan 2026

Mildred

Friendly staff

10/10

Exceptional

09 Jan 2026

Farra

When i arrived, i was unaware that they dont take a prepaid card for the deposit. I fly from DC, and didnt have another form of payment. Terri was awesome and let me pay cash!!! The hotel was nice and clean. Good location. The breakfast wasnt very good but it was convenient.

Leisure Self

4/10

Poor

09 Jan 2026

Devyn

There was mold in the room

Leisure Friends

4/10

Poor

06 Jan 2026

TOO cold to enjoy anything!

8/10

Excellent

05 Jan 2026

Sergio

Ok stay

Leisure Family

2/10

Poor

05 Jan 2026

Reginald

Wasn’t satisfied with room at all the faucet ran the whole time had to keep bathroom door closed so it wasn’t so loud but couldn’t get no sleep my entire stay. Room service never came when you called so room was never cleaned and linen never replaced. Horrible experience will never stay again.

Leisure Partner

2/10

Poor

30 Dec 2025

jessica

The room smelled awful, the staff was very rude. I paid for parking but was still charged for parking everytime I tried to leave. Housekeeping never brought us fresh towels or linen the whole 4 days we were there. 0 stars in the past I’ve always loved crown plaza but the last 2 visits were just terrible I definitely will be looking for something new next time we visit Dallas

Business_and_leisure Partner

8/10

Excellent

29 Dec 2025

Bobby

no balcony suite.

8/10

Excellent

26 Dec 2025

Barry

The hotel was in a great location. The parking was not confusing. The check-in process was smooth.

Self

4/10

Poor

26 Dec 2025

Bryant

Tub didn’t drain properly. Standing in a tub full of water while showering. The ironing board was broken. The tv remote was missing.

8/10

Excellent

25 Dec 2025

Deisy

It was only one elevator working it took me more than 15 minutes to get to my room.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Shaqueila

Room was huge , bigger than i thought it would be

2/10

Poor

22 Dec 2025

Francisco

No ac

Leisure Partner

2/10

Poor

21 Dec 2025

Austin

The Air did not work in the room and in , very warm. I spoke with front desk associate he offered to switch my rooms but most of the rooms same feeling. Then spoke with hotel manager he said it would be fixed but nothing changed and he was mad I continued to acquire about it next morning.

Self

2/10

Poor

20 Dec 2025

Ignacio

It’s 10:15pm and no AC in the room I reported at 5:30 pm .12/20/25 This is Ridiculous !!!!! I like to have a refund

4/10

Poor

20 Dec 2025

Charles

Room had no ac towels shortage bad TV plus needed updated

Partner

2/10

Poor

20 Dec 2025

Rebecca

Reserved a king balcony with city view. Got there and was given keys to a room that did not work on 14th floor with occupants in the room. Call downstairs, have to go down to get new room, got 16th floor with queen beds which do not work for my extremely tall husband, Called desk, was told to come back for a 3rd room! Finally got a room but no balcony. Thermostat was automatic so no way to se to air and it was warm in the room. Turned it down and it got cooler but by 9 am, the room was heating up. By the time we checked out it was 80 in the room while we were trying to get dressed sweating. Had to ask for ironing board, tv would not cast phone as it said it would and telephone didn’t work so had to use personal phone to call for ironing board. Not a very good experience at all! Used checkout option on tv and a random email address came up where my receipt was sent to. Very disappointed overall and won’t stay here or recommend to anyone else!

Leisure Partner

6/10

Pleasant

20 Dec 2025

Mahd

Front staff was friendly, however the hotel in general is not very clean. Carpet wasn’t vacuumed well, servant very dusty and the general condition of the hotel is not great.

Business Self

8/10

Excellent

20 Dec 2025

Christina

Staff was very accommodating

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Anias

Nice staff, great amenities, easy parking and access to hotel.

Leisure Family

10/10

Exceptional

17 Dec 2025

Andrew

Good staff and nice stay will be staying here again definitely

Leisure Partner

6/10

Pleasant

17 Dec 2025

Gary

The pictures on their website are very deceiving. Its an old place that they try to spruce up wirh new lights and furniture. The elevators are awful. But the staff were amazing. The bed was comfortable. But the building needs a complete gut and remodel. I won't stay there again. But it was walking distance to many attractions.

Leisure Friends

8/10

Excellent

17 Dec 2025

Patrick

Front desk clerk was great, got an early check in and went straight to the room. The heat was the only thing to come out of the vent if on at all. With the system off and the sliding glass door open it finally dropped to 74 °F overnight.

Leisure Partner

6/10

Pleasant

17 Dec 2025

Eugene

It’s downtown.. but can’t beat the price!!

2/10

Poor

16 Dec 2025

Anna

There is a nightclub attached to the hotel. Would not recommend this hotel if you are with family or children.
You have to pay for parking in a public ramp. We did not feel safe when pulling up to the hotel. Near the train station and many homeless people near building. This property was not advertised well.

Leisure Family

8/10

Excellent

16 Dec 2025

Ginger

It is very walkable to the house of blues. The room advertises a minifridge, but there was not one. Overall good. Would stay again for a concert. The beds were comfortable and good pillows.

8/10

Excellent

14 Dec 2025

Nicolette

The elevators were so slow and there was no stair alternative. Only one guy was checking people in and we had to wait a long time. The temperature wouldn’t change in the room, but the bed was comfy. The location was perfect for the BMW Dallas marathon, but I wish the hotel had been a little better prepared.

Self

8/10

Excellent

13 Dec 2025

Irvina

It was good

10/10

Exceptional

12 Dec 2025

Victoria

The hotel was great. It shows a bit of wear and tear in places but the staff and the food service is great. The location borders some sketchy areas but once you familiarize yourself with the surroundings you will find it really convenient with great restaurants and historical sites within walking distance.

Partner

10/10

Exceptional

12 Dec 2025

Kaleb

The balcony had a great view, and the staff was super friendly and very helpful made our anniversary a night to remember.

Partner

2/10

Poor

11 Dec 2025

Gerald Aurelio

The elevator was down for all my stay. Each trip down the elevator took 30mins plus.

Friends_and_family Family

4/10

Poor

07 Dec 2025

Bethany

The elevators were awful! We were stuck on them for over 20 minutes trying to go down and couldnt find stairs to take. Valet had no idea what he was doing and we were there waiting forever while he figured out what to do. Room was old and outdated.

6/10

Pleasant

05 Dec 2025

Bashar

Room smelled like humidity.
The A/C was not working properly we had to call maintenance to change it and we were not able to adjust it.
The only good thing about its the breakfast they have many choices definitely not a continental breakfast, staff was very attentive.

Leisure Family_with_children

6/10

Pleasant

02 Dec 2025

Nadia

Staff was pleasant but the rooms do show their age.

10/10

Exceptional

01 Dec 2025

Tito

2/10

Poor

01 Dec 2025

Raul

Building is way too old, needs to be updated. Doors are heavy had tu kick to close or open, elevators make noise like is gonna fall apart. The lobby is ok.

Business_and_leisure Friends