Name: Shanshui Hotel Shenzhen Luohu
Address: 1098 Yanhe South Road, Luohu District, Shenzhen, 518000, CN

8/10

Excellent

29 Aug 2019

sebastiaan

Good hotel for its price if you stay just one or two nights. Staff speaks English. Entry to the railway station is just 2 mins away. Internet is available but unstable.
Next time around I will use this hotel again

Friends_and_family Family

2/10

Poor

25 Jul 2019

Ka Man

Experience can’t be worse!

I have never had such a bad experience via hotels.com as a loyal customer all these years. First, the hotel location was wrong on the map and it took us 45 mins to ask around and finally arrived at the hotel at almost 10pm. Upon check-in, the staff didn’t receive any booking from hotels.com and the didn’t seem to be able to handle the situation. I requested to first get us a guest room as stated in my phone confirmation, he didn’t even know what “queen bed” means and it was after changing rooms twice we got our booked room type! Worse still, when we were waiting for the whole process to complete, we had to put up with the lobby smell that stank like vomit! Oh yeah and there’s no fridge in the guest rooms u less requested otherwise. I don’t know why hotels.com is representing this messy and unprofessional hotel. I have stayed in hostels or even USD8 per night camp before, so I am not a demanding person at all when it comes to accommodation, but this is unacceptable to a point that I will consider options other than hotels.com

Partner

8/10

Excellent

11 Jul 2019

Verified traveler

OK friendly staff and convenience surrounding hotel

Leisure Self

8/10

Excellent

23 Apr 2019

Jayant

Would stay again

Only issue was English language barrier. Other than that all was good. Hope they have more Vegetarian food in their Breakfast

8/10

Excellent

14 Jan 2019

Andy

Booking could not be found. Different room given.

They could not find hotels.com booking! Reception desk mentioned that sometimes booking does not appear on their end, I had to wait half a day and came back to receive my room. Room i booked for was sold out so they had to give me another room with 2 single beds instead of one queen sized. Hence me and my wife had to sleep separately. Otherwise location is pretty good.

Friends

6/10

Pleasant

13 Sep 2018

Robbie

No one speaks ANY English. Nice hotel though. Room was modern and comfortable.

10/10

Exceptional

23 Apr 2018

Verified traveler

The room was comfortable to stay in and had to ask for a refrigerator.

6/10

Pleasant

18 Nov 2017

Yok Chen

This hotel used to have free shuttle bus back and forth to the train/bus station. This time you have to wait for more customers from next door ( a massage place) to fill up the bus. It's a wasting of time.

Partner

8/10

Excellent

10 Jan 2017

Verified traveler

Good location, small rooms

Nice hotel and location but a bit overpriced and small rooms.

Partner

10/10

Exceptional

18 Nov 2016

just visiting

Hotel walking distance from hk border

Great location near border and mass transit conections. far enough away from tourist prices in restraunts and shops yet priced economically. problem is room had a smoker. decent free breakfast. nice to have free shuttle also. I stayed at this hotel 4 times now and would recomend it.

8/10

Excellent

03 Sep 2016

Louis

room is smell-less, clean and tidy, shower is in good condition, to me these are all the necessary things for a good hotel to have.
no negative feeling from the staffs, overall is good.

6/10

Pleasant

21 Nov 2015

Moon Lam

Mrs.

overall it is good

Partner

6/10

Pleasant

19 Nov 2015

Verified traveler

Nice but far walk to subway luohu or guomao

Good hotel but far from subway

Family

6/10

Pleasant

19 Nov 2015

Anh

Mrs

good

Partner

6/10

Pleasant

16 Nov 2015

Verified traveler

Far from subway

Hard to find, map provided not accurate. Middle of subway Luohu and Guomao. Walking from Luohu is not convenient although nearer. Only good thing is nice staff and clean confortabld bedroom. Will not book again if have a choice

Family

6/10

Pleasant

30 Sep 2015

Kit Ling

Good value

the hotel is quite clean and good value of money. But the hotel reception cannot find our booking. It's so strange!

Partner

6/10

Pleasant

25 Aug 2015

chin yu

N/A

The room are a bit small

6/10

Pleasant

07 Jan 2015

Amit

Really a joke

2 business room were confirmed while making booking and only one bussiness room was offered said it was full other room was so small it hardly was called a business room ..

Family

4/10

Poor

09 Jun 2014

Verified traveler

too much noise

air-con didn't work properly, toooo much noise at night, it feels like you are sleeping on an aircraft or worse.

6/10

Pleasant

24 Dec 2013

Tim

NOT Very Close to Luo Hu Station

A decent hotel at a very good price. It takes a good 12-15 minutes to walk to the railway station (minimum). Staff very nice, but you had better be ready with a little rudimentary Chinese. Completely useless instructions in the room for accessing the free WiFi. You basically had to have an Internet connection to reveal the password. Duh. (I asked at the front desk next morning and they helped me get online very quickly.)

8/10

Excellent

16 Jul 2013

Doug

close to railway station but now taxis

Overall it was an ok stay. The staff was nice and courteous. The room was spacious, but while in the room you can see who is showering through the semi-transparent window. Once I got into the room, it had a smoky smell and i asked for a non-smoking room. Otherwise the room was good. Overall a good three star hotel.

8/10

Excellent

13 Mar 2013

ashok

Good enough to sleep.

It was ok and comfy. The elevator stank alil and breakfast was ok (options were limited). Best part is its location (close to shenzhen railway station).

Partner

6/10

Pleasant

01 Feb 2013

Jodh

Close to Louho Train station and commercial center

Not a bad place and is close to LOHOU railway station and commercicail shopping center. There is a lot of restaurants close by and about 15 minute walk to walking street shopping area,Clean hotel and freindly staff.

2/10

Poor

28 Dec 2012

lisa

I am totally unsatisfied. The room is very small. The tap is funny and not user friendly. The flush is hard to be pressed. The tv is also not clear. The shampoo is leaked over the floor but it was not cleaned up after room made up. The breakfast is also very poor.

10/10

Exceptional

24 Nov 2012

shirley C

walking distance to Lohu station

We stayed in the Japanese style room. It was nicely decorated and very clean. Checking-in and out is very speedy. Being able to speak Chinese helps a little! The included breakfast actually is not as bad as others reviewed. We went at 7a.m. so there was plenty of food. Overall, we had a good experience.

2/10

Poor

09 Sep 2012

Verified traveler

nightmare hotel

Arrived at evening but they could not find my reservation. Had to argue for 20 minutes,before the issue was solved.

2/10

Poor

23 Mar 2012

Rick

Disappointment after disappointment...

After reading decent review online, we booked this place. Totally stayed there two separate times.

Rooms were nice enough for a short stay. But, my friend's room had no internet connection and the bed (sheets, comforter, etc.) was damp to the touch. After helping him get a switch, I returned to my room and found the same with the bed in my room. Worse is that there was actually a pubic hair right by the pillow...
On my second stay (booked together), I woke up to a nauseating that appeared to come from the floor drain in the bathroom. I didn't bother complaining since I was checking out soon anyway. The smell was so strong I had to open the door to help air the room out.

Internet speed was fine in the room, except for my friend's first room which didn't have connection at all. The staff claimed there is wifi in the lobby, but neither of our phones could connect. There was another gentleman from South Korea who was also experiencing the same thing.

Breakfast was hugely disappointing. One of the worst I've seen while traveling in China.

Location to the Luohu station is the only good point of this place, and it offers a shuttle to and from the station. The shuttle picks up and drops off in front of the spa down the street. Come out of the hotel, turn left, walk past the immediate intersection and look for small vans parked on the sidewalk.

4/10

Poor

29 Dec 2011

Verified traveler

Will not stay again

No star at all.
The room is so so. I will not stay again.
It is like hostel.

8/10

Excellent

29 Nov 2011

Verified traveler

shanshui trends hotel luoho

stayed here for more than a week nd was moneys worth.though staff new very little english they went out of their way to help.

6/10

Pleasant

25 Sep 2011

christine

SHANSHUI TRENDY HOTEL IN SHENZHEN

Location of Hotel is good, with a lot of massage parlors, convenience stores and restaurants. However hotel look doesnt comply with the photographs posted on the internet.

It felt like staying in a motel , or Hotel 81 chain in Singapore. Rooms and toilets are small, totally budget style

NOT RECOMMENDED

6/10

Pleasant

14 Sep 2011

Verified traveler

Shanshui Trends Hotel LuoHu ShenZhen

Overall is good but the coffee shop opposite the hotel is quiet noisy at night

2/10

Poor

09 Nov 2010

Anonymous

Exhibition Trip

It was a horrible experience! I booked for this hotel because it said it was 4 star hotel!!! What a liar! Very disappointed!

10/10

Exceptional

27 Sep 2010

Deep

only some of the receptionists

only some of the receptionists know english...as it is the problem in whole china

8/10

Excellent

14 Jun 2010

Andrew

the best thing about this hotel

the best thing about this hotel is that they have a free shuttle bus leaving from and going to the Hong Kong border

6/10

Pleasant

24 Sep 2009

Anonymous

Not easy to locate even with help

Not easy to locate even with help from locals. The nearest MTR is Luo Hu instead of Kuo Mao. A plus is the hotel provided frequent shuttle to Bus/Train terminals with shopping malls till 11pm. Pick up point at the terminal is not easy to find for 1st timers. However malls nearby are not appealing.

10/10

Exceptional

19 Aug 2009

Song

The hotel is very clean and spacious.

The hotel is very clean and spacious. The showers are nice though a bathtub would have been nicer. The service is commendable and there is a shuttle bus with very high frequency that sends one to luohu station directly. However, trying to find the place to take the shuttle bus when one first arrives at the hotel is torturous and almost impossible.

Location wise, the hotel is near to the train station, however, the bus would still be needed as the roads are full of traffic and not conducive for walking to the train station. Besides the hotel is a nice massage place, good for a nice massage after lots of shopping. Also nearby a supermarket and restaurants so basic facilities are all available.

The rooms are quite trendy and comfortable and not much complaints about the hotel. One might be able to get a better rate by walking in though

8/10

Excellent

03 Dec 2019

Chiu hung

價錢超正，服務一流，整體而言，四星級。

Partner

6/10

Pleasant

03 Aug 2019

Verified traveler

乾净、位置近通羅湖口岸的酒店

臨近—山水療會館和羅湖口岸，因为隔壁是生意不錯、頗受港客歡迎的按摩、spa會館，而且24小時營業，所以住在房内不時聽到人、車聲，敏感怕吵的人不建議入住
優點：AM7：15~PM11:00在羅湖地鐵站A2出口，對面交通大廈1F(往香港口岸方向〉—山水會館有免费接驳車，走路也才15分，附近小吃商場眾多，吃及血拼超方便，對於由此進出香港的旅客，晚上未趕上過海関可過夜
缺點：附近人流多且複雜，不易安静休息

8/10

Excellent

10 Jul 2019

ON HON BENIC

山水時尚酒店特別之處

整體大致滿意！最特別大堂擺放一個大雀籠、還有一對活雀在叫！

4/10

Poor

13 Mar 2019

Hiro

部屋の場所によって非常に悪い部屋があり、最上階のクーリングタワー下、窓なしはお勧めできません。冷蔵庫ありのはずが、なく、振動音で寝ずらい。また布団が湿気を帯びており、不快であった。

Business Self

8/10

Excellent

02 Jan 2019

Verified traveler

離羅湖口岸距離還算方便。

4/10

Poor

28 Dec 2018

Sze Tan

非常不衛生，床好癢

Partner

8/10

Excellent

12 Nov 2018

chi ming

下次都會選擇入住

Family

8/10

Excellent

05 Nov 2018

Carol

鄰近羅湖火車站和地鐵站，價錢便宜又合理，房間整齊清潔，早餐不過不失。雖然就在馬路旁，但亦不覺得嘈雜。

8/10

Excellent

31 Oct 2018

Kiwi

不錯的酒店，近羅湖口岸
可步行十五分鐘到達
價錢實惠環境又夠乾淨。
只是房間燈光可以再光一點更好
（已是第二次入住）

4/10

Poor

18 Oct 2018

Verified traveler

複数名の予約は要注意

上司と部下の深圳出張のため２人２部屋で予約したが、チェックイン時の女性受付係の案内は２人１部屋であった。そのため、予約成立時に印刷した紙を使って抗議したが、その受付係は２ベッドあると主張するばかりで取りつく島はなく、むしろそんなこともわからないのかと馬鹿にする有様で、10分以上平行線をたどった。別の中国人客のとりなしもあって、ようやく２部屋の手続きを開始したが、受付係は中国人客にむかって中国語で「こいつらは中国語も英語もわからない」と悪口を言いながらいやいや手続きを行うなど、あまりにひどい対応だった。
その他は、朝食があまり美味しくないとかあったが、安いからであって、仕方ないものであった。
なお、セーフティボックスがなかったのは、事前確認不足だった。

8/10

Excellent

21 Sep 2018

Wan chi Andrew

Room temperature

The room temperature is too high

Friends

8/10

Excellent

20 Jun 2018

wai fung

整體不錯唯有煙禍

明明是禁煙…卻有人在走廊抽…令喉嚨不適…

Family

8/10

Excellent

17 May 2018

Verified traveler

不錯之選

房間整潔，check in/ out 快捷，質量與價格相符。

Partner

6/10

Pleasant

02 Apr 2018

kenji

ビジネスマン向け

ｼﾝｾﾝ国境まで徒歩10分とﾛｹｰｼｮﾝが良い。ﾌｧｯｼｮﾝﾎﾃﾙの様ですがﾋﾞｼﾞﾈｽﾕｰｽとしても問題無いです。騒音を心配していましたが、高速の出口近くですが車の音はほとんど聞こえません。

8/10

Excellent

05 Mar 2018

MITSUGI

スピーディなチェックアウト。

羅湖火車駅、羅湖地鉄駅まで徒歩約8分でアクセスには便利です。
駅周辺にはコンビニ等もあります。
5日間滞在しましたが、毎日のべットメイキン等は綺麗にしてもらってました。
無料の朝食が有り朝7：00～10：00までで、品揃え、味等は普通でした。
付帯設備、備品等は全て揃っています。（シャワーのみで浴槽は有りません）。
本来の滞在の目的は、香港旅行でしたが春節期間中、香港のホテルが確保できず深センから毎日　香港観光に行ってました。
中国、香港のイミグレーションも外国人レーンが有り殆ど混雑しませんでした。
香港側の出国は自動化されていてとても快適でした。（一年前は無かったです）。
羅湖（香港）～九龍塘まで電車で30分程度です。
お手頃価格で香港旅行を楽しむ方法には深センからも一つの方法です。
最後に、ホテルのチェックアウトが非常にスピーディでした。（約30秒ぐらい）。
（このホテルのモットーのようです）。

6/10

Pleasant

22 Feb 2018

Shih-Yuan

房间排场的评价

睡房于浴室的分割设计可以改良

10/10

Exceptional

30 Dec 2017

Wai Kit

此價錢OK,不過想在網上訂多晚,價錢就.。

不錯。

Family

8/10

Excellent

27 Dec 2017

Verified traveler

a little bit far from the train station, but nice!

I stayed 2 nights comfortably. The room is clean. Low price, good quality near the Luohu station. This hotel has the bus service from the station.

8/10

Excellent

25 Dec 2017

Kin Ming

再次入住

地點方便整潔寧靜

Partner

6/10

Pleasant

19 Nov 2017

Ivy

交通較不方便的飯店

飯店服務很好,可是離火車站地鐵走路較遠,帶行李進出較不便.
否則整體狀況是不錯的.距離飯店5分鐘可以逛街,有賣水果及餐廳小吃,還不錯

6/10

Pleasant

12 Nov 2017

Ｉ

宿泊のみならばＯＫ

羅湖駅より徒歩で移動の場合、人気のない裏道と地下通路経由の２通りあり、両方とも徒歩１０分程度かかり不便。地下鉄向西村からも約１０分程度で到着。百度地図を使って行くとわかりやすい。宿泊した部屋は冷蔵庫がなく、その分静かに過ごせました。部屋での喫煙は中国で全面禁止され罰金対象にされていますが、灰皿があり、「どうして？」。

6/10

Pleasant

22 Oct 2017

Jacob

Geen 4 sterren hotel maar wel OK

Kamer vergelijkbaar met 3 sterren China norm. Klein, geen badjas, roomservice. Restaurant gesloten maar goed restaurant vlakbij. Hebben kennelijk een shuttle service maar omdat niemand Engels sprak toen ik informeerde is dat buiten beoordeling. Afstand tot Lohue is acceptabel daarom gekozen.

8/10

Excellent

19 Sep 2017

Taka

立地はまあまあ

羅湖駅まで徒歩15分くらい。
羅湖イミグレam6:30スタートで8:00に空港に着きました。上水からバスのルートです。

8/10

Excellent

05 Aug 2017

Verified traveler

舒適整潔清靜近羅湖口岸感覺非常好會再入住

Partner

4/10

Poor

18 Apr 2017

Verified traveler

조식은만족하지만 전체적으로 불만족스런 호텔.

아침은 가격대비 아주 훌륭하지만, 샤워부스 화장실에 냄새가 심하고 안락함이 많이 떨어집니다. 하루정도 정말 긴급한 비지니스를 위한것은 괜찮겠지만 추천하고 싶지는 않습니다. 조식은 가격대비 만족스럽습니다.

2/10

Poor

26 Mar 2017

Verified traveler

非常骯髒，有大蟑螂飛

非常骯髒，有大蟑螂在飛，叫他們找人來處理，打了三次電話等了半個多小時才有人來，等人來到，蟑螂都躲起來了，服務和整潔都非常差

10/10

Exceptional

30 Jan 2017

gigi

很舒服，但吃飯有點不方便

物有所值的酒店，小小的房間但十分舒適，房務員很有禮很幫忙，房間裏設計簡而精。一定會再住的酒店！還包早餐。但下午晚上去吃飯要走一點路不是很方便。

6/10

Pleasant

14 Oct 2016

TAT WAH

酒店地址方便

房間清潔，附近就是火車站，地鐵站，都算方便

Partner

10/10

Exceptional

25 Sep 2016

Verified traveler

不錯不錯

第二次住呢間酒店無論幾點到達酒店都有房間職員態度都好好會再繼續選擇呢間酒店價錢不會太貴而且又近口岸超級方便今次太夜到達因爲無本身預定既房型仲免費升級房 gdgd

6/10

Pleasant

18 Aug 2016

Verified traveler

交通の便が悪いです。

地下鉄国贸站から徒歩10分以上かかり少し不便さを感じた。
Hotel前の道路も片側通行(中央部が陸橋のために)であり、中心部に向かうには、道路を渡ってタクシーを拾う必要がある。

6/10

Pleasant

07 May 2016

Verified traveler

近羅湖商業城

有點難找

Family

6/10

Pleasant

02 Apr 2016

Verified traveler

中規中矩，算不錯

房間隔音較差，鄰房行房時聽得很清楚，其餘整體還算不錯

6/10

Pleasant

23 Mar 2016

Atsuyoshi

心地よい和室の空間

このホテルは罗湖駅から歩いて１０分のところにあり、軽いスーツケースをもってなら歩ける距離にあります。外観は普通ですが、Japanese Styleの部屋があり中国でベット生活に飽きてしまったら選択してみるとよいと思います。日本と同じく床に布団を引く部屋のため寝心地が非常によく落ち着きます。欠点といえばホテルの場所がわかりにくく、サイトの地図も間違って表記しているため、中国のホテルサイトで事前に場所を確認したほうが懸命です。ホテルのスタッフは詳細を教えてくれず、結局近所の人に聞いて漸くたどり着きました。

Family

6/10

Pleasant

03 Nov 2015

Verified traveler

just is ok for trip

2/10

Poor

02 Nov 2015

Chan

Bad experiences

I reserved a room at hotel.com the fay before I stay and when I travelled to this hotel they said there are no booking confirmation. And I need to find another hotel to stay

4/10

Poor

27 Oct 2015

billy

房間不錯，職員態度不友善

房間不錯，舒適，乾淨，但職員態度不友善。幽浮、在乎別人怎麼看都沒、在乎了、在乎別人怎麼做、在一起見證明牌照定於

6/10

Pleasant

25 Sep 2015

TOSHIYUKI

ホテルの宿泊費が高い香港を避けて利用するのもよい

１人旅で3泊しました。駅まで徒歩10分程度。部屋には冷蔵庫はありませんが近くに24時間営業のコンビニがありますのでよく利用しました。部屋は広くてきれいです。罗湖口岸が近いのでホテルの宿泊費が高い香港を避けて利用するのもよいと思います。