Name: Renaissance Shenzhen Luohu Hotel
Address: 2002 Jiabin Road, Lowu District, Shenzhen, 518001, CN

8/10

Excellent

09 Jul 2026

yumin

quiet room and building.

Self

10/10

Exceptional

06 Jul 2026

James

Nicely located hotel and very well priced. The staff were extremely helpful and polite. It is within walking distance of Dongmen and a short taxi ride from Futian station.

Partner

8/10

Excellent

21 Jun 2026

Sze Man

Breakfast is very good, many variety and great view!

Friends_and_family Family

8/10

Excellent

11 Jun 2026

Matt

Great location. Good size room. Clean. Staff attentive. Professional. I will come back to stay here.

Business

10/10

Exceptional

31 May 2026

Robin

Good location, attentive and friendly staff who resolved any issues we had promptly, clean and spacious room

Partner

8/10

Excellent

31 May 2026

Daniel

generally everything is quite good

Partner

8/10

Excellent

23 May 2026

Adonis

The front desk Ms Crystal is very helpful. She made a excellent arrangement so that we could go back to HK as fast as possible. Thank you so much !

Partner

10/10

Exceptional

24 Apr 2026

Mosopeoluwa

Clean room and spacious. Breakfast was good with wide spread

8/10

Excellent

13 Apr 2026

Anthony Wai Hung

ok

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Helen

Really luxury hotel, close to everything. Only downside is the corridors reeks of cigarette smoke. The shower was amazing and I could of stayed in there for ages.

Partner

10/10

Exceptional

12 Feb 2026

LE HOANG HUNG

Excellent hotel. Clean and staff is very professional. Very good location with all the good 24 h restaurant around.

Partner

10/10

Exceptional

14 Jan 2026

Eyal

Clean room
Very good breakfast

Business Partner

8/10

Excellent

12 Jan 2026

yu shan

Not order breakfast

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Hannah

Breakfast less options

Partner

10/10

Exceptional

17 Dec 2025

Bo

nice size room, clean and location is good

Business

8/10

Excellent

14 Dec 2025

WAI KWOK BRYAN

Hearing noise sound outside, hope can improvement

Leisure Family

8/10

Excellent

11 Dec 2025

Siu Yip

隔音太差

Business

10/10

Exceptional

07 Dec 2025

King Chun

Check-in process was a little bit slow.
Overall experience is good.

10/10

Exceptional

23 Nov 2025

Joseph

Clean

8/10

Excellent

25 Oct 2025

WAI KWOK BRYAN

Staff good service and easy communication

Leisure Family

10/10

Exceptional

15 Oct 2025

Kim

I had a wonderful stay at this beautiful and modern hotel. The property is conveniently located with easy access to a nearby shopping center, offering plenty of dining options and entertainment within walking distance. The hotel also features a currency exchange machine on-site, which was very convenient for travelers.

The atmosphere throughout the hotel was elegant yet comfortable, and the staff were courteous, professional, and always ready to assist. Overall, everything was clean, organized, and thoughtfully designed.

I truly enjoyed my stay here and appreciated the convenience and comfort the hotel provided. I would definitely choose to stay here again in the future.

Business_and_leisure Partner

10/10

Exceptional

13 Oct 2025

Linda

spacious clean rooms

Leisure Family

10/10

Exceptional

09 Oct 2025

Philip

Breakfast has a large variety of foods but quality in general is not so good

Leisure

10/10

Exceptional

07 Aug 2025

Verified traveler

2/F Dim Sum buffet lunch worth to try

Partner

6/10

Pleasant

08 Jul 2025

Mark

nc

10/10

Exceptional

29 May 2025

Brandon

My stay was amazing. The staff are very accommodating and friendly, where they make you feel right at home. The rooms are immaculate in design. The location is perfect. Definitely will return when in Shenzhen again.

Self

10/10

Exceptional

29 May 2025

Jianfeng

Good

Leisure

10/10

Exceptional

29 Apr 2025

Dor

Good!

Leisure Friends

2/10

Poor

01 Apr 2025

Rosanna

As noted in other reviews, this 5-star Renaissance (aka Pengnian Hotel) has many middle and lower rooms with air cooling system issues where foul smelling air is pumped into the room. I changed rooms 3 times to get a passable room and i still needed to crack open the window the inch or so allowed for fresh air. The feather pillows and comforter also stank and the hotel tried to cover up the smell with a chemical sprayed during daily cleaning that triggered my asthma. Overall, I do not recommend this hotel if you are sensitive to smells or need breathable air quality.

Leisure Family

10/10

Exceptional

31 Mar 2025

Vicki

Clean and nice hotel with friendly staff. Convenientlt located in the center of almost everything.

Leisure Partner

10/10

Exceptional

12 Jan 2025

Alice

Location, location , location 4 minutes walk to metro, a lot shops a lot places to eat all variety

Leisure Family

6/10

Pleasant

26 Dec 2024

PUI MING

冷氣房酒店不夠

Friends_and_family Family

8/10

Excellent

02 Nov 2024

JATIN

The toilet was moving like it was loose rest all was fine

Business Self

8/10

Excellent

22 Oct 2024

JATIN

The washroom toilet was moving and had done a write up on this but no response

Business Friends

10/10

Exceptional

13 Oct 2024

Sai Ping

Overall very good except the pillow

Friends_and_family Family

8/10

Excellent

13 Oct 2024

Brandi

The property provided excellent service, but the rooms are old and not very clean. The property does not reflect the price charged. Upon checking the room first room had an overwhelming mold smell. We asked to be moved to another room on the 12th floor-it also smelled of mold. Then we went to a room on the 16th floor. There was no odor, but the room had a lot of black mold in the sink and shower that was still there after housekeeping came to clean. The next day we spoke to a manager, Joe, who was very helpful. We went to a larger room on the executive floor. It was just okay. Also mold in the room. I have been to Renaissance before and the rooms at Louho need major upgrading. The revolving restaurant was excellent, clean and the food was delicious. Again, excellent service, but I would not return unless there are updates.

Leisure Partner

6/10

Pleasant

25 Aug 2024

Fung Ting

The hotel reception staffs are very helpful and friendly. The room is clean and size is not too small but not very big. Actually the room is fine for us. Only the shower place in the bath room has water leakage problem after taking shower, and made the bath room floor very wet and slippery.

I have also purchase breakfast from the hotel. The breakfast place is super full and need to line up for table for around 5-8 mins until next table available. The environment is good but no service at all. Even we tried to asking restaurant staff for help, they try to ignore us many times until we insist they come to help us. Our table got no tissue paper, no teaspoon for coffee/tea and we couldn't find any these items from buffet bench as well. Super self-service buffet breakfast and do not expect from a 5-stars hotel.

Overall is ok except the dining experience.

Partner

10/10

Exceptional

20 Jul 2024

Wai Kan Louis

服務櫃檯服務員態度親切，願意聆聽客人的需要。

Leisure Partner

10/10

Exceptional

18 Apr 2024

Wan-Thai

Love the staffs! I have concierge arrange my ride every morning so I do not need to wait for the taxi on the street.

10/10

Exceptional

29 Jan 2024

Woon Kiat

Excellent & helpful stay

Location is good, newly renovated, clean & comfortable.
staff are most helpful. Will choose this hotel again when I next return to Shenzhen.

Self

8/10

Excellent

28 Jul 2023

Junlian

It’s great and friendly.

Friends_and_family Family

10/10

Exceptional

05 Jan 2021

Verified traveler

Great place! Mulan took exceptional care of us! The view was nice and the bathtub!

Leisure Family_with_children

10/10

Exceptional

14 Dec 2019

Eric

Great bed!

Very nice property. Enjoyed the very comfortable bed. Made me want to sleep late. The bathroom was well laid out. Nice breakfast. No exec lounge for bkfst.

Business

8/10

Excellent

09 Sep 2019

lawrence

overall, a decent hotel, nearby to shopping center

Leisure Friends

8/10

Excellent

05 Jul 2019

Verified traveler

Very good location, close to shopping & many good restaurant close by, Room very clean & large

Leisure Family

8/10

Excellent

16 Jun 2019

Adam

Newly renovated

Nice hotel

8/10

Excellent

03 May 2019

Verified traveler

Everything is good . Nice staff. Brought me a cake on my birthday

Leisure

8/10

Excellent

25 Apr 2019

Pranav

Panglin Hotel

Good hotel and good location , its now taken over by the Marriott Group and become the Renaissance Hotel.

10/10

Exceptional

17 Apr 2019

Alvin

Reasonable price in a four to five star hotel, convenient to nearby restaurants

Business_and_leisure Friends

10/10

Exceptional

13 Feb 2019

Joanne

Panglin hotel was great, staff were friendly and very helpful

Partner

10/10

Exceptional

08 Feb 2019

Elwing

Excellent value for money. Short walk from MTR and Dongmen.

Partner

8/10

Excellent

02 Jan 2019

Verified traveler

With the property in \"transition\" to being part of the Marriott family, there were a great deal of changes that took away a lot of space and customer service to this hotel.

The rooms kept the same quality, but the check-in process was like going to a Holiday Inn

Leisure Self

6/10

Pleasant

05 Dec 2018

Verified traveler

Hotel under going renovation. Many facilities were shut down.
Expedia should have notify us so that we can make informed decision on whether to live with a hotel under going renovation.

4/10

Poor

28 Oct 2018

Adam

Under renovation

Under renovation. Will skip for now

8/10

Excellent

18 Oct 2018

Diego Rene

Still good hotel

Old but gold

6/10

Pleasant

12 Oct 2018

Kickon

Near subway station but the lobby is under renovation, quite noisy.

8/10

Excellent

01 Aug 2018

Verified traveler

hotel close to what i need and near mrt

one thing is no good is wifi, cable spot and calling service for transport , during renovation room fee should reduce only new room

10/10

Exceptional

27 Jun 2018

Victor

Nice

Family

6/10

Pleasant

01 Jun 2018

vernon

Good

Ok,Internet not so good

8/10

Excellent

14 May 2018

James

Hotel was nice, however there was renovation work ongoing which was noisy at times

8/10

Excellent

06 Mar 2018

Jess

Good location but aging guestroom

Hotel is located at a convenience location. Lobby looks very nice and only guests can take the elevator to floor with guestrooms using their room card. Standard guestrooms look quite old. Hotel should spend money on renovation.

10/10

Exceptional

25 Dec 2017

China Traveler

94 Years Old Caregiver

Hotel staff was excellent in addressing the various unique issues associated with traveling with a 94 1/2 years old mother in a wheelchair.

When the airlines damaged my mom's wheelchair, they were kind enough to provide a substitute one during my stay at the hotel.

When I had needs to obtain money from an ATM or directions to various parts of the city via the bus, they went out of their way to personally help me.

One should be warned that that the Chinese restaurant on the third floor DOES NOT take any American credit cards (AMEX, MasterCard or Visa) despite the hotel being able to accept American credit cards.

One should also be able to read and converse in Chinese fluently to effectively order at the Chinese restaurant. With the appropriate assistance, your experience will be acceptable

The restaurant at the top of the hotel had an excellent staff that met my culinary dining experience enjoyable, especially at the Christmas Eve Dinner Buffett that I attended

When, surprisingly, the taxis didn't know where the hotel was located at - the staff (via phone) \"help\" the taxi driver find the hotel

8/10

Excellent

05 Nov 2017

Mark

Great hotel. Spacious rooms, beautiful facility, great location. I always stay at this hotel when in Shenzhen.

8/10

Excellent

03 Sep 2017

Lim

Comfortable stay

Stay was excellent except desk alarm clock was ticking slightly loud.

Family

2/10

Poor

23 Jul 2017

Verified traveler

Stay away!

It's gone downhill since I last stayed there. First, they gave me a transformer and it blew a fuse. Second, they upgraded me to a nice suite, the transformer they gave me showed that it was working but my laptop ran out of juice. I requested a different transformer, it never showed, so I checked out and switched hotels.

It's not worth the savings. The Shangri-La is worth the extra money.

8/10

Excellent

24 Apr 2017

Trong Luan

Good

Super nice, location is good and the room very comfortable, im.sure will go again

Partner

4/10

Poor

13 Mar 2017

Gary

Bathroom

The standing bath room is very small. I am fat and tall. During bathing, my body kept on contacting the wall and glass of the bathroom. I have to bath much slower to avoid breaking the glass wall and this wasted large amount of water, soap and shampoo. I think it is better to either give me a bigger bathroom or let your customers know your bathroom size before we do the booking of hotel room to help both you and us. I am also old and not prefer to use bath tub as I might slip and fall. The bath tub is not good for the elderly people. Other room conditions and facilities are good and clean.

8/10

Excellent

30 Jan 2017

Curtis

One of the stars fell off

Advertised as a 5 star star hotel but it would only be a 4 star in European standards. Good breakfast buffet, little over priced.

10/10

Exceptional

17 Dec 2015

bradley

Western tourists

Was very good even though had no luggage the whole time there? Awesome place, I always stay here

10/10

Exceptional

11 Dec 2015

Mrs.H

Every time I go to Shenzhen, I stay at Panglin

gorgeous lobby, friendly staff, spacious room, comfy bed...
love it!!

4/10

Poor

19 Nov 2015

Manish

Avg hotel with pricey tag

Not worth the cost...tv remote didn't work, safe was broken, wi-fi was really bad...the mark on the LAN cable- fastest internet made me laugh as it didn't even work for a second. Request room service for fixing the wi-fi but it wasn't fixed when i returned back...
overall just avg exp and i won't be staying at this place ever again.

8/10

Excellent

07 Sep 2015

Verified traveler

Hotel well located with access to shopping malls and lots of eating places around. The concierge in the hotel was really helpful.

Family

6/10

Pleasant

06 Jul 2015

Verified traveler

NO VALUE FOR MONEY

SERVICES IS BAD,FRONT DESK STAFF IMPOLITE FOR THE PRICE THERE ARE MANY BETTER ONE.

Partner

4/10

Poor

10 Jun 2015

Ho

Bad experience!

The overall experience towards this stay is below my expectation! I like swimming and that it was one of the reasons I chose this hotel to stay for a weekend with my lover. However, the pool was closed for maintenance and no notice to the patrons has been posted at anywhere of the hotel at all.

Partner

4/10

Poor

22 May 2015

William

A dated hotel that is overpriced

I have stayed in many hotels around the luohu area and often dined at the at the revolving restaurant of the Panglin hotel. So on this particular trip decided to stay for several nights. Very dissapointed with the experience. I discovered the rooms and overall condition of the hotel was quite dated. The hotel itself was built in 1999 and it seems nothing has changed. In fact I thought the hotel was from the 70's or 80's given the condition of the furnishings. The wifi connection is very poor, often losing connection or not connecting at all. The toilet kept on flushing itself all night without reason. I was also very dissapointed with the breakfast as it was very basic as compared with the other hotels in the area. The only reason to stay in the hotel is for the views from the revolving restaurant and the location. Otherwise, don't bother with this hotel as many better hotels in the luohu area.

8/10

Excellent

16 Mar 2015

Verified traveler

Poor days in Panglin

The wifi connection was terrible...
not able to connect to company email account due to blockage...
i.e. same as no internet/wifi connection

10/10

Exceptional

09 Feb 2015

Neil

could not be faulted,

The whole experience could not be faulted, from the help on internet connectivity to arranging requirements nothing was too much trouble. Staff polite and quality equal to singapore 5* standards.
I am a world traveller and would recommend this hotel to my friends.

8/10

Excellent

28 Jan 2015

RAMNEEK

Nice Down Town Hotel

Very Cosy , neat and confortable place to stay.

8/10

Excellent

13 Jan 2015

Verified traveler

Value for Money

A Nice Hotel at a convenient location in downtown area. Friendly staff.

8/10

Excellent

08 Dec 2014

Sim

Value for money

Good! Very convenient for Hotel located near shopping centres.

6/10

Pleasant

20 Nov 2014

KEKWEE

ＳＨＥＮＺＨＥＮ　ＨＯＴＥＬ　ＲＥＶＩＥＷ

Central Location

6/10

Pleasant

22 Oct 2014

Nand

Typhoon times at the Panglin

This is a 100% chinese hotel, right from the decoration to the service and personnel. You'll hardly find a staff who speaks english. The ones who do speak english are always busy and have no time for you, even if you stand in front of them waiting for their attention.
View from the front side of the hotel is good. But if you happen to get a room on the side, you'll be at a hand shake distance from the residential building next to you.I requested for a room facing the front, and was given, promptly.
There was a typhoon warning on HK TV channel, but when i called the reception if I need to take any precaution,the receptionist thought I was crazy and told me to go to sleep without any worry. I guess these guys are pretty used to it.
Last, but not the least, theres only one english news channel which is beamed from the neighbouring HK. Even with the Typhoon scare, not a single english channel to keep you informed.
You just cross your fingers and toes, and hope to live to tell the tale.
I did :-)
The breakfast : Pretty good and tasty. they even serve sushi. I loved it.

Hotel is situated very near the Pedestrian shopping district. Also nearby is the Railway station.Theres a MC Donalds right in front of the Hotel as well. Just in case u want your usual burger.Being an Indian, I found an excellent Indian Restaurant just behind this Hotel.Serves very good Indian food. In short, I had a good time :-)

10/10

Exceptional

26 Aug 2014

Douglas D

Perfect

This property is well worth the price and very reasonable! Clean, great staff. The only negative is that they didn't include breakfast like many others do and want to charge almost $30.

8/10

Excellent

09 Aug 2014

Hester

A Hot experience in Shenzhen

A very warm and friendly hotel with staff always looking forward in assisting guests. I had problems with my WIFI in the room and within minutes, 2 staff came to my room to assist me in fixing the problem.I am happy with this hotel and will recommend to anyone visiting either for business or leisure.

2/10

Poor

13 Apr 2014

BK

The Decline of the Panglin Hotel

Awful experience. I have stayed in this hotel in 2009 and 2011 but now (in 2014) the hotel has become unbearable.
The staff are the most sour-faced, unwelcoming, rude people I have encountered in any hotel anywhere in the
world. They are just condescending and dismissive. I would fire all of them and whomever is managing them.
I stayed on an executive floor and the room while large, was dank and musty smelling. Just foul. Not what I would
expect at this hotel and not what I experienced before. While the breakfast buffet is still good and of course, the
hotel has a majestic, marble entrance, the complete unprofessional nature of the front desk staff as well as the
\"oldness and musty smell\" in the room means this is my final time at the Panglin. Spend the extra money
and stay at Shangri La if you have to stay in the Louwo District.

8/10

Excellent

19 Mar 2014

Matt

Nice

By western standards there are a few little things that are less then ideal but when you are on adventure you would expect this.

Overall it was nice. There is a nice spa in the hotel and of course in China the cost for such services are very low.

4/10

Poor

26 Jan 2014

Stanley

Close to some local restaurants

Hotel said it was renovated in 2012, but doesn't show in room and even worse in bathroom. I won't stay there again.

8/10

Excellent

16 Jan 2014

Verified traveler

Good Hotel in the old centre of Shenzhen.

Great room service and prompt response to issues that are normal at the hotel like internet connection to multiple devices and lack of local phone number to gain access.

8/10

Excellent

01 Jan 2014

Kevin McDonnell

Shower too low

Only 2 issues: shower was way too low, roughly waist level. WiFi was easy setup if you have a Chinese phone number, but for foreigners they had to send somebody up to my room and set up a dedicated WiFi router. It worked well, but was time consuming, and they could have asked me at check-in rather than me having to discover it on my own.

6/10

Pleasant

19 Dec 2013

Verified traveler

Great room, terrible service

We got a sweet, so the room was very nice. The hotel as a whole is very old and outdated. The restaurants and bar were empty, outdated, and ancient. Good location. Staff was not helpful at all. Wifi didn't work for more than a few minutes and not well. Probably wouldn't stay there again.

8/10

Excellent

20 Nov 2013

Tuija

Glamour feeling

I liked, this hotel was very suitable for my needs. But the smell of cigarettes wasn´t very pleasant. But it was not the hotel´s reason.

10/10

Exceptional

15 Oct 2013

ＹＳ

Business Trip to Shenzhen and HK

Great experience, plenty of english speaking on staff.

4/10

Poor

01 Oct 2013

Amanda

Rooms need updating. Little English spoken

Rooms need updating and the one I stayed in was very dark and dated. Some items broken/in poor repair. Overall room could have done with a good thorough clean.

If you don't speak Mandarin, would not recommend that you stay at this hotel, unless you have a colleague or friend that does speak Mandarin and can help to translate for you.

Not all the restaurants in this hotel are part of the hotel and the bill cannot be booked to your room. Some of the restaurants do not take VISA and will only accept a local/domestic credit card. (Same as many restaurants/shops in Shenzhen).

10/10

Exceptional

29 Sep 2013

Carlos,Australi

Very good hotel close to shopping malls .

Pleasant stay.Room large,clean and comfortable with modern private facilities.Walking distance to busy local shopping centres both directions.Had slight difficulty with cab drivers as they are not familiar with the English name of the hotel.May be Expedia could include the hotel name iin Chinese as well on confirmation document to show driver.Hotel is a five star hotel.

10/10

Exceptional

28 Aug 2013

dsimons

a great slightly older style but great priced

I always stay in this Hotel when I come to Shenzen, for me its better than Sunshine across the road.Not only am I often checked in a early as 9 am with no extra charge but it has all you want from a five star with a three star price Its baroque style its circa 1999 when it was built but its well maintained. It's pronounced PANYUN in Chinese which is useful to know when you need to tell a taxi!

8/10

Excellent

11 Aug 2013

John

Great Hotel in the Heart of Shenzhen

To those that criticize this hotel I would like to say if you want to stay at the Ritz then pay for it. The Panglin Hotel is in the centre of the Lohou area near restaurants, and entertainment. It stands out in its size and revolving restaurant. My only complaints was the cost of eating at the revolving restaurant but there are many other establishments where you can dine. Also using the internet in the business lounge is very expensive. The rooms are BIG. So if there is more than one of you you won't be in each others way. This hotel was an excellent choice and I would highly recommend it for those that are budget conscious but do not want to slum it.

8/10

Excellent

09 Aug 2013

Verified traveler

Nice hotel with a nice restaurant

The hotel was nice and comfortable. My only problem was with the wireless internet; you have to use a china mobile telephone number to access the wifi. If you are a tourist then you will not have one of these and therefore unable to use it. I have stayed at two other hotels close to this one and this was not a requirement of their wifi networks.

8/10

Excellent

10 Jun 2013

Jacko

Panglin a high standard at a reasonable price

A very high standard hotel for a reasonable price. Many restaurants in the area.

10/10

Exceptional

28 May 2013

ahsan

Fantastic

IT was very great location , service great , and staff are too good and friendly , with good english speaking ,

10/10

Exceptional

10 Apr 2013

American Traveler

Nice hotel

Was staying at another hotel, but after looking at a room in the Panglin decided to move, although it was $35 higher, worth it to me. This is the 3rd hotel I have stayed in Shenzhen, and this is the one I will come back to. Friendly staff, there was always someone on duty that spoke English. Only complaint was that even though I was on the 20th floor horn honking from the intersection below was annoying--especially at 3 am. Of course this is out of the hotel's control, but still annoying.