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Shenzhen Kaili

Shenzhen - Guangdong · China

No.2027 East JIABIN ROAD,LUOHU DISTRICT, 2027View location

8.0/10Excellent466 Reviews
Cleanliness7.6/107.6
Service7.8/107.8
Comfort7.6/107.6
Condition7.4/107.4
Location9.0/109.0
Neighborhood8.6/108.6
Quality10.0/1010.0
Value8.2/108.2
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Shenzhen Kaili

Indulge in a relaxing spa treatment, including massages. This hotel provides complimentary Wi-Fi and concierge services. Enjoy lunch, dinner, or brunch at the on-site Kaili Cafe, or grab a quick bite at the coffee shop. 24-hour room service is also available.

A full breakfast is offered daily for a fee from 7:30 AM to 10:00 AM. The hotel features express check-out, dry cleaning/laundry services, and a 24-hour front desk. For events, the hotel offers 2, 153 square feet (200 square meters) of space, including a conference center and a meeting room.

Free self-parking is available on-site. Each of the 137 air-conditioned rooms features an LCD television, a comfortable bed with down comforters and premium bedding, complimentary Wi-Fi, and cable programming. Private bathrooms include showers, complimentary toiletries, and hair dryers.

Located near Dongmen Pedestrian Street, the hotel is conveniently close to attractions like the International Foreign Trade Center, Luohu Commercial City and The MixC Shopping Mall. The closest airports are Hong Kong International Airport (HKG) and Shenzhen Bao'an International Airport (SZX).

Read more about this hotelShow less

A stay at Shenzhen Kaili Hotel places you in the heart of Shenzhen, within a 5-minute drive of Dongmen Pedestrian Street and Huaqiangbei. This spa hotel is 2 mi (3.3 km) from Luohu Port and 4.7 mi (7.6 km) from Shenzhen Convention and Exhibition Center.

Make yourself at home in one of the 137 air-conditioned rooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Shenzhen? This hotel has 2153 square feet (200 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Non-smoking
Business facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Car required Unicode Support true Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: CNY 500.00 per night

    We have included all charges provided to us by the property.

  • You need to know
    • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • A car is required for transportation to and from this property.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, mobile payments, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately CNY 38 for adults and CNY 38 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Chinese (Cantonese)

    English

    Chinese (Mandarin)

Nearby attractions

Dongmen Pedestrian Street 1.1 km / 0.7 mi
International Foreign Trade Center 1.2 km / 0.8 mi
Luohu Commercial City 1.6 km / 1 mi
The MixC Shopping Mall 1.8 km / 1.1 mi
Luohu Port 1.8 km / 1.1 mi
Shenzhen Grand Theater 2.9 km / 1.8 mi
KK Mall 3 km / 1.9 mi
Shenzhen Museum 3 km / 1.9 mi
Shenzhen Science and Technology Museum 3.5 km / 2.2 mi
Huaqiangbei 4.3 km / 2.7 mi
SEG Electronics 4.5 km / 2.8 mi
Shenzhen Art Museum 4.9 km / 3 mi
Shenzhen Central Park 4.7 km / 2.9 mi
Fairy Lake Botanical Gardens 6.1 km / 3.8 mi
Shenzhen Stadium 6.2 km / 3.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2016
  • Total number of rooms: 137
  • Number of floors (main building): 9
  • hotel
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
  • Car park
Show 35 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Secure parking
  • Room service
  • Laundry service
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Luggage room
  • Electric kettle
  • Towels and bed linen
  • Café
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Photocopier
  • Sauna
  • Steam bath
  • Massage
  • Spa treatments
  • Breakfast
  • À la carte lunch
  • À la carte dinner
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TRIPLE DELUXETRIPLE • DELUXE • 28 m²TPL.DX
    TRIPLE DELUXEPhoto unavailable1 photo

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    3 × Single bed 80-130 width
    Room type
    TRIPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Shenzhen Kaili

    TRIPLE DELUXE

    Room photos

    1 photo

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    3 × Single bed 80-130 width
    Room type
    TRIPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DX

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Shenzhen Kaili

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Shenzhen Kaili

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Shenzhen Kaili

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Shenzhen Kaili

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Shenzhen Kaili

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Shenzhen Kaili

8.0
Excellent
466 Reviews
Cleanliness
7.6 /10
Service
7.8 /10
Comfort
7.6 /10
Condition
7.4 /10
Location
9.0 /10
Neighborhood
8.6 /10
Quality
10.0 /10
Value
8.2 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
19 May 2026
James
All good considering the building is quite old and one of the lifts was out of action for a few days. Staff were very helpful. Room was clean enough. The location is excellent.
Self
10/10
Exceptional
27 Nov 2025
David
Very friendly and helpful staff. Nice comfortable room.
Leisure Family
8/10
Excellent
29 Oct 2025
WAI KWOK BRYAN
Staff nice service and room clean
Leisure Friends
8/10
Excellent
22 May 2025
Wendy
convient
Leisure Family
8/10
Excellent
03 May 2025
Chi Ho
Next to shopping mall and subway, affordable, will stay again.
Leisure Family
4/10
Poor
21 Apr 2025
WJ
Very old, not well kept
Leisure Family
6/10
Pleasant
17 Apr 2025
RAFAEL OLIVET
Moldy, but convenient
8/10
Excellent
05 Apr 2025
David
good location near a subway station, lots of places to eat and shop in the area. An easy short subway ride to Lo Wu border crossing to Hong Kong.
Leisure Self
8/10
Excellent
24 Mar 2025
mombasa
Good
8/10
Excellent
22 Mar 2025
Ying Leung
Good access to places
8/10
Excellent
18 Mar 2025
Linda
Location is very convenient to everything’s.
8/10
Excellent
22 Nov 2024
Anthony

poor description on rooms

I booked a city view room but i did not view the city. Instead, the window cannot be opened. That means there is no view at all. I believe I should have discount on this
Partner
10/10
Exceptional
24 Aug 2024
Daniel
Close to everything
Leisure Family
10/10
Exceptional
02 Jun 2024
HONG LIAN
Near the station and shopping mall
Leisure Friends
10/10
Exceptional
04 Apr 2024
Bai Lu
good services
8/10
Excellent
29 Mar 2024
Wendel

Excellent location

Excellent location, close to everything… Across from the KINGGLORY mall, and can walk to the Dongmen pedestrian street…
Friends_and_family Family
8/10
Excellent
28 Mar 2024
Helen
Good location if you wanted to go shopping. If not the metro is about a 5 minute walk. There is a restaurant across the street that closes quite late for those who like eating later in the night. What I didn't like about the hotel was that the hallway on our floor had an unpleasant smell, the windows in the room are tinted green, and the shower sometimes goes colder for a few seconds but for the price I can't complain too much.
Leisure Family
8/10
Excellent
23 Mar 2024
Keith

Good Location

Good location. About 15min walk to Dongmen. Big room. However, not provided with coffee or tea bags. Not very good housekeeping service, did not refill bath gel.
Friends_and_family Family
8/10
Excellent
05 Mar 2024
David
Good!
Business_and_leisure Family
10/10
Exceptional
22 Sep 2023
Patrick
Staff was excellent and helpful with answering all of our questions. This hotel is close to a train station and is 1 station away from Luohu shopping center. Unfortunately during our stay this train station was closed for maintenance. Cost for taxi to Luohu train station was around 10-20 RMB. Many restaurants and convenient stores in walking distance.
Leisure Family
10/10
Exceptional
26 Jul 2023
Peter J

Peter loved the Kai Li Hotel!

The hotel room was amazing. We had a king bed in a large and quite room. The hotel is right next to Guomao metro station which is connected to a large mall.
There are abundant food choices everywhere around this hotel.
The room, the hotel and the location exceeded my expectations!
Partner
10/10
Exceptional
09 Nov 2019
James
Location is good and near to mtr and shopping centre
Leisure Friends
10/10
Exceptional
21 Aug 2019
frank

Highly rated

Staffs were helpful, comfortable
Partner
10/10
Exceptional
30 Jul 2019
Glenn

A second home

Great location in Shenzhen, helpful and friendly staff
10/10
Exceptional
26 Jul 2019
Verified traveler
It's in a perfect location. The staff very friendly and helpful.
Friends_and_family Family
8/10
Excellent
04 Jun 2019
Shalini

WE ENJOYED A LOT IN KAILI

AMAZING
10/10
Exceptional
20 May 2019
Verified traveler
It was clean, staff was very helpful, great location, great services
Friends_and_family Family
6/10
Pleasant
26 Mar 2019
Shereen
location good but room is dusty ... no free shaver provided.. have to pay if u need shaver
Leisure Family
2/10
Poor
25 Mar 2019
Lee
Upon check in, the receptionist asked me to pay RMB 1200 in CASH or via credit card. I told them I did not have so much cash in hand and i offered to pay via ALIPAY or WECHAT Pay but they insisted otherwise. Took me to flare up at their main hall before they were even willing to give me the breakdown of room charges and deposit. It amounted only to RMB 1072 instead of 1200!!!! And actually, only the deposit of 300 needed to be paid in cash, the rest could of course be settled with either Wechat or Alipay which is what I have been paying with in every other hotel I stayed in in CHina.
Business Self
8/10
Excellent
24 Mar 2019
Idham
Staff need to upgraded their self in communicate language as most of the staff cannot speak English. Hotel also must provide food for Muslim customer. Other than that, room clean, tidy, nice, near with MTR and Mall. Strategic location and value for money.
Friends_and_family Family_with_children
8/10
Excellent
28 Feb 2019
James
Convenient location for food and shopping. Carpet not so clean.
Business_and_leisure Family
8/10
Excellent
22 Jan 2019
Chin Wah

First stay at Kaili Hotel

Clean, no smoking smell, comfortable, plenty of local food store and mtr is just nearby
Family
8/10
Excellent
06 Jan 2019
Gilbert
Very good location. Very close to MTR and shopping centres
Leisure Self
8/10
Excellent
04 Jan 2019
Verified traveler
Nice hotel, near train station, many shoppg centres & eating outlets/ restaurants. Room big & spacious
6/10
Pleasant
02 Jan 2019
Verified traveler

Near metro; rude staff, no buffet breakfast

The overall condition is okay, but the staff are too rude. Also, they do not provide buffet breakfast, only a set meal is provided. The hotel is located quite near to a metro station (about 4-min walk to Guomao station). Wifi is okay, but do note that you cannot use Whatsapp, Facebook, Instagram, etc. (which are blocked in China). You can either use a VPN or get a SIM card which allows access to these websites.
Family
8/10
Excellent
20 Dec 2018
Verified traveler
I like hotels with massage and an eating house, close to subway station amongst the bustle of Shenzhen. will visit again
10/10
Exceptional
02 Dec 2018
LW
Always stay in this hotel when I get back SZ. It’s location is perfect to all commute and eat. Spa and massage center is downstairs. Pretty big and clean. And room rate is very affordable
10/10
Exceptional
29 Nov 2018
TZER FANN

Very satisfied.

Reception was courteous and helpful. Family room was spacious and clean. Location is excellent, close to restaurants and mrt. Very satisfied.
Family
8/10
Excellent
14 Nov 2018
Mark

Convenient and easy

Having Spa attachments is a great bonus. Subway is close, breakfast is ok, not a huge range but tasty and fast.
Staff are helpful, service is good, things are close by, I would stay here again.
10/10
Exceptional
12 Nov 2018
Grace

Awesome location

Location is awesome. Metro station nearby. Shopping area nearby. Only hotel wifi Not good. Very poor, always unable to connect.
Friends
8/10
Excellent
18 Oct 2018
Dave

Good budget choice

Great location good price
10/10
Exceptional
17 Oct 2018
Verified traveler
Good rooms and location.room very clean and staff very helpful
8/10
Excellent
14 Oct 2018
Verified traveler

lcs

The air condition should be changed to \"individually control\" and one of the front desk staff service attitude can help the hotel if more approachable on eve little matter such as providing small change for guest. Also lots of web sites cannot be reached.
Partner
8/10
Excellent
04 Sep 2018
kevin

Good location.

Very good , well run hotel. All staff friendly and helpful. Good location. Shopping mall next door leads to the subway. Small 711s just over the road and easy availability of taxis just on the road outside. Just 2 stops to Lo Wu to cross into Hong Kong.
10/10
Exceptional
26 Jul 2018
Verified traveler

Great location

Fantastic location, close to metro station and right opposite a big mall (lots of good food and shops). The room was clean and quiet. However, we booked a room with breakfast not knowing that breakfast is served from 7:30 and we had to leave before that so we didn’t manage to use the breakfast ticket.
Partner
8/10
Excellent
23 Jul 2018
Glenn

The Kaili is like my second home

Comfortable hotel in excellent location
Partner
6/10
Pleasant
20 Jul 2018
Benagor

HOTEl in the town

Nice hotel in the middle of the town , not much facilities, only Sauna & massage. Very convenient to the big shopping mall & to the Soho Bar which u can join the night !
10/10
Exceptional
13 Jun 2018
Verified traveler
Overall, happy with the hotel, facilities and staff
8/10
Excellent
04 Jun 2018
Verified traveler

Fine, would stay here again

Absolutely fine. Staff were pleasant, room was clean and fair, condition of the hotel is not bad. The surrounding area is the \"old\" part of Shenzhen but you're close to cafes, bars, clubs, shopping malls and the HK border.
Family
8/10
Excellent
02 Jun 2018
Verified traveler
Nice staffs; closed to the Louhu
2/10
Poor
27 Mar 2018
Verified traveler

Room smells like smokers hub.

None smoking room smells like they had a cigar party for 50 people in it.
10/10
Exceptional
19 Mar 2018
dominic

Hotel near to Metro station

generally good hotel near to shopping mall and metro station
8/10
Excellent
18 Mar 2018
Joelsung
地點方便，毛巾 潔淨， 花灑一流 對面就是金光華 購物 飲食 一應俱全 下雨天 也不用怕 樓下就有翠華茶餐廳 食物一流 價錢合理
6/10
Pleasant
09 Mar 2018
Ray

Only book this hotel if you DO NOT NEED WIFI!!!

Nice hotel but the lousy unstable wifi spoils the whole experience. This is my usual hotel whenever I travel to Shenzhen but with the recent lousy wifi experience, I will skip this hotel in the future. Recommended for those who do not need wifi connection at all else avoid this hotel at all costs.
8/10
Excellent
04 Feb 2018
Charles

Nice hotel close to tourists area.

Once you walk approaching the hotel, you'll meet with what you can think about for spending a couple of nights in this city. Restaurants providing all global cuisines, fashion boutiques for all leading foreign brands, even an eye-catching pub is just steps around. So where else to stay!
4/10
Poor
03 Jan 2018
Edward

Room odors

There was a musty smell when coming back to room. I aired out room for first couple of nights. Then requested another room. The night staff somehow framed it that I was at fault for not saying something before. I changed rooms the next day. I noticed I had a cough and attribute it to to the room. The rooms are old and you can see cracked caulking where there has been no maintenance.
10/10
Exceptional
13 Nov 2017
Norman
Quiet, clean, good location, nice transportation. I enjoyed staying in this hotel. The people in this city is very friendly. I will book it again if I visit Shenzhen next time.
6/10
Pleasant
01 Nov 2017
JOHN

Not very good

Smelly toliet
6/10
Pleasant
19 Jul 2017
michel

Close to amenities.

Internet connection very bad, speed very slow. Rooms are clean but mattress too hard . Any enjoy stay.
4/10
Poor
16 Jul 2017
Charly

Sleepless in Kaili Hotel

Hotel is nice very well placed but the mattresses are not comfortable AT ALL...
10/10
Exceptional
14 Jul 2017
Ingenthra
The hotel is being revamped and the new look is great.
8/10
Excellent
24 May 2017
Tee Beng

Great stay

Pleasant and great stay
8/10
Excellent
22 May 2017
Verified traveler

Pleasant stay and good location

The stay is pleasant and hotel location is good
Family
4/10
Poor
06 May 2017
ian
Considering this hotel should have been mainly non smoking I am afraid that's wrong as I went down to the very small restaurant in the mornings for breakfast people especially the Chinese were smoking ,I even got into the lift and someone had been smoking in there.
Came back to the hotel ne night and someone was sat on the loungers in the lobby throwing up into a waste paper basket no one did anything about this which is not on, he was drunk.
As this is a hotel that expedia advertise, to be honest I would seriously consider dropping it .
I know it is china but the breakfast did not leave much to the imagination 3 steel warmers and apart from a coffee a dry fried egg and 2 sausage that was about it for my breakfast ,wish I had not paid the extra as I would have found somewhere else and gladly paid for a decent breakfast.
The room was cleaned every day and the cleaning staff were friendly.


.
4/10
Poor
10 Apr 2017
thomas
Bad customer service. Customer service vc ll
Partner
8/10
Excellent
07 Mar 2017
Eric

Nice clean hotel

No microwave. Kettle boiled water for noodles. Spa with steam room available. Breakfast OK ,coffee not always brewed,see before paying. Short walk to subway and bus.
8/10
Excellent
29 Dec 2016
Francis

Hotel next to shopping district and MRT

Great location, next to jin guang hua shopping mall, soho club and Guo Mao MRT; all within 5mins walk.
It has to be noted that google map dis not locate this hotel correctly, therefore it is preferred that baidu maps or using local physical map to locate this hotel.
The hotel is also joined with the Gold Coast Spa which is having such flashy signboard that you simply cannot miss.
having said so, the spa does provide a good 20% discount for Kaili hotel stayers ;) do check with the inhouse spa.

The room and in-rooms facilities are good, clean and pretty new... with complimentary basic toiletries and bottled waters.

The surrounding are great with plenty of eateries and shopping within 5 to 10 mins walk.

Overall a great hotel with good surrounding at an affordable rate... will want to stay here again the next time when i visit Shenzhen luohu area.


10/10
Exceptional
05 Dec 2016
Peter S.

Very convenient location, close to amenities.

Stayed there for more than 10 times good reason why I like about the hotel which is close to amenities, shopping, restaurants n subway. Will definitely repeat my stay there again.
10/10
Exceptional
04 Nov 2016
Heng

Good service

The room has been newly renovated compared to Feb 2015 when I last stayed
10/10
Exceptional
11 Oct 2016
Vibhor
It was nice and great worth according to price
10/10
Exceptional
12 Sep 2016
Julie

EXCELLENT

Location of the hotel is super. Lots of eateries around. Kingglory shopping mall is just opposite, and it leads to Guomao subway station. Dongmen pedestrian street is just a 10 minutes away.

Hotel provides free shuttle to Luohu where you can easily take MTR to Hong Kong for a day trip.

Hotel room is cosy and size is just right. Bathroom is nice, with glass sliding door shower room. It doesn't wet the floor on the outside after a shower and drainage is good.

Will stay at this hotel again.
8/10
Excellent
27 Aug 2016
Verified traveler

Nice hotel!

Good and efficient!!
Family
8/10
Excellent
06 Jun 2016
Verified traveler

Hotel room was comfortable.....

Overall is still ok....and 1 of the room was upgraded...but the room wifi was very bad though is free but cannot access to internet at all or keep loading...not moving at all...
The reception service was not very friendly at times.
The bell boy service from Jack was good....he makes sure things get done and advise correctly. Thanks for the effort.
Family
8/10
Excellent
24 May 2016
GEK KUAN

Good, attached with spa

Good
Family
8/10
Excellent
16 Apr 2016
olddog

Good short stay hotel

Very close to the metro one block . King Glory shopping plaza next door good food outlets in the basement, 7 11 across the road. Rooms very large, walk in shower. Staff speak moderate english, one subway stop from lou ho and doing men st a short taxi ride (10 rmb) away. Wifi quick and free, overall a good hotel and close to all facilities.
8/10
Excellent
15 Mar 2016
Verified traveler

good value

I have been staying at this hotel for all my shenzhen travel
10/10
Exceptional
15 Nov 2015
AZLAN
strongly satisfied
10/10
Exceptional
05 Oct 2015
NYGP

fun stay

Location,location, close to shopping and metro. lots of food vendors in food court across shopping center.
6/10
Pleasant
03 May 2015
SQ

Good location , close to shopping mall

Its not my first time stay in this hotel , and it seems that all rooms are noisy
8/10
Excellent
01 Feb 2015
Verified traveler

Good n nice hotel

Near train station n shopping area.
Family
6/10
Pleasant
15 Jan 2015
Verified traveler

Easy

Easy and convenient for me
6/10
Pleasant
22 Nov 2014
PRASHANT

Value for money

Nice Clean rooms.... overall a good stay
8/10
Excellent
29 Aug 2014
Martin Ackermann
It was great, the staff is very helpful and even tried to resd my wishes from my body language, wish more of the staff would speak some english for better communication.
8/10
Excellent
19 Aug 2014
Ravi Desiraju

Convenient Hotel

I am a frequent stayer at Kaili Hotel. The location is good but hotel staff are not the most friendly
10/10
Exceptional
12 Jun 2014
Verified traveler

good accomodations

good value for the money
convenient location and good service
8/10
Excellent
05 Jun 2014
Max

OK for the border crossing

I travel via Shenzhen to Hong Kong and this is a conveniently placed hotel, just a short distance from GaoMao metro station, it makes the long trip to Hong Kong easier and much cheaper to stay one night in Shenzhen. The desk staff speak good English and the facilities are all OK.
8/10
Excellent
29 Apr 2014
Verified traveler

Nice location close to metro and walking street

Nice location close to metro and walking street . Indian restaurents around
10/10
Exceptional
02 Mar 2014
Kamel Khuja

Excelent, very convenient

I enjoyed this hotel, location is very good, right in the middle of every thing, metro is one block away, clean room, good service, I will come back
8/10
Excellent
02 Feb 2014
Verified traveler

Convenient location in Luohu, Shenzhen

Stayed at hotel for 16 nights. Hotel is across the street from King Glory mall and the Guomao metro station (line 1). Reasonably quiet given being in the midst of an active mercantile district with much traffic.
8/10
Excellent
10 Jan 2014
Dennis

Good location

Great
6/10
Pleasant
29 Dec 2013
Verified traveler

OK for transit

Looking a bit tired, the rooms on the roadside are noisy at night.

Not bad if you are only stopping over for a night.
8/10
Excellent
20 Dec 2013
RG

Value for money, but service can be improved.

They gave me a wrong room, asked for king size bed and they claimed it was twin bed. also gave me a smoking room when i asked for non-smoking, the hair dryer was not working. otherwise it was ok.
8/10
Excellent
08 Dec 2013
soma.

Good Bussiness Hotel

Good Location and city center, I liked this place as it is very convenient to travel in and out of Shenzhen.
10/10
Exceptional
17 Nov 2013
Dave G

Great Hotel

Very Nice Hotel. Room Was Clean. Come Back At Night, Bed Was Turn Down, Slippers Next To Bed. I Do Not Speak Chinese, But Staff Always Took Care Of My Needs. Food At Hotel Very Good And Price Is Good. Laundry Was Inexpensive, Each Piece Wrapped Separately, I Would Go Back To This Hotel.
8/10
Excellent
14 Nov 2013
Goh

Nice and clean hotel

Fast check in and check out. Nice and clean and room is big (deluxe king).
Free wifi in the room.
Easy access to all areas
10/10
Exceptional
13 Nov 2013
Carl

Excellent again!

The staff could not do enough for me.
Partner
10/10
Exceptional
14 Oct 2013
The Coolman

Great Value

The Hotel Staff was very helpful. Only a few spoke english but they always did there best to help you., Very Clean and a great location. I felt the value was exceptional.
8/10
Excellent
13 Oct 2013
RG

Good location and value

close to everywhere you need to go, have a great in-hotel 24hours sauna
8/10
Excellent
15 Sep 2013
Verified traveler

There for business.

The price is good and you get what you pay for.
Location is good, the rooms are good but the staff on the desk could be a bit happier when dealing with the customer.
Overall is good for a quick 2-3 trip.
4/10
Poor
26 Aug 2013
jeff

The hotel is in a good location,good for shopping.

The hotel is very old with low ceilings and old decor,the staff speak very little English except for the doorman who will try to sell you any thing you want,must be on commission from everyone in the area
I would not stay there again,but you only get what you pay for.

Location & surroundings

Shenzhen Kaili
No.2027 East JIABIN ROAD,LUOHU DISTRICT, 2027, Shenzhen, China

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Shenzhen Kaili

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