Name: Sun Hotel
Address: Av Banzer Km 13 Frente S Viru Viru, Santa Cruz, 9999, BO

8/10

Excellent

17 Jul 2026

Gary

Friendly and efficient staff, both at the front desk and in restaurant. All rooms with view of gorgeous swimming pool through palm trees for privacy from your personal balcony.

Partner

6/10

Pleasant

02 Jul 2026

Marisa

I had arranged, as instructed by their website, to be picked up at the airport. I waited for one hour as I tried to call and tried to contact thru website/whatsApp- a no show! I showed them my online conversation reserving the free shuttle and they just shugged their shoulders- they are not reliable. Not to be depended on!
I specifically booked with them because they are next to the airport and I had a very late flight with another flight the next morning.
The breakfast was typical, nothing to really note- coffee was very muddy and bitter. The hotel is very expensive for what it offers. It’s only real value is that it is close to the airport, but as it turns out on my return to VVI, it is longer to get to this hotel because of the way the highway is constructed so I would just book a better, less expenisve option in town as taxis are not as expensive as the price difference by booking with the Sun Hotel.

Self

6/10

Pleasant

11 Jun 2026

JEFFREY

It's the third time we've stayed, the last was 6 years ago. Not as good as before, feels a bit tired. Booking direct on the website didn't work, and they never responded to email. Ok booking via Expedia, but subsequent contact was clunky, to say the least. It's a shame, should be (and has been) better.

Partner

6/10

Pleasant

26 May 2026

jose

Very well located three start hotel. Clean with everything you need for an in/out night. Hotel needs a redoing.

Pet

6/10

Pleasant

01 May 2026

Joanne

The airport shuttle did not meet us after our flight, even though I had contacted the hotel in advance and they confirmed pick up. Very disappointing. The shuttle did take us back to the airport which was convenient.

The hotel is terrible at responding to guests in advance if a stay. They eventually responded when I emailed (to organise the no show airport shuttle).

There was a grumpy, unhelpful guy on duty at the front desk when we arrived. Even though the hotel was practically empty, they were unable to put the two rooms we had booked near each other. I had requested this at the time of booking.

Other than that, the breakfast buffet was not bad, the outdoor pool was lovely...cool, and big, so great for laps. The rooms are dated, and ours was a bit dusty, and definitely in need of refreshing.

The beds were comfy enough.

The hotel is very close to the airport...just 5 minute drive, so great for quick layovers.

It's about 30 to 40 minutes drive to the centre of Santa Cruz

Family

4/10

Poor

18 Apr 2026

Ivan

No vip treatment! nothing special, booked a king room got a double, wc was running water all the time and the sink didn’t drain properly. Breakfast was lame. Staff was good and the bed was comfy, but that’s it.

Self

6/10

Pleasant

03 Apr 2026

David

The washrooms had leaks. The towels were literally rags coming undone at the edges.

Family_with_children

8/10

Excellent

03 Apr 2026

Stanley

Good service

6/10

Pleasant

02 Apr 2026

Jon

It’s close to the airport and a good spot to rest if you have a long layover.

10/10

Exceptional

31 Mar 2026

Judy

I only stayed there a few hours in the middle of the night between flights but was well worth it. The transport to and from the airport was great.

Self

10/10

Exceptional

28 Mar 2026

Ajay

Clean and well maintained hotel. Convenient by the airport

Partner

10/10

Exceptional

27 Mar 2026

Stanley

Great staff

Self

10/10

Exceptional

20 Mar 2026

yong

Very close to the airport
Room is so quiet and comfortable

10/10

Exceptional

14 Mar 2026

Dennysnell

Good service good food nice customer service

Self

8/10

Excellent

12 Mar 2026

Ricardo

Clean room very hot common areas

8/10

Excellent

02 Mar 2026

Sergio

Yes was good

Self

10/10

Exceptional

23 Feb 2026

Juan

Had a great time at this hotel. I will definitely be visiting again.

6/10

Pleasant

22 Feb 2026

Jacob

Free airport shuttle service was fantastic, thank you! The guy working the check-in desk clearly had zero training on customer service and was uninterested in my business. He changed my room assignment last minute from the third floor to the basement for no apparent reason. The room was dated and appeared like nobody had slept there for months.

Family_with_children

8/10

Excellent

17 Feb 2026

Byanca

Good stay, some little details might be better, the transfer service could be improved.

Partner

2/10

Poor

09 Feb 2026

Cynthia

There was a cat roaming around the halls and lobby. And feces on the floor of the hallway. There was also a large toad in the hall as well.

10/10

Exceptional

31 Jan 2026

John

Awesome place

10/10

Exceptional

24 Jan 2026

Stephen

I appreciate the reliability of the Sun Hotel’s shuttle service whisking you from the airport to a comfortable room after a long day’s travel. The breakfast the next morning, some time in the fitness room and a swim in the pool was everything I needed to be ready to continue my trip.

Leisure Partner

4/10

Poor

23 Jan 2026

Lydia

Room had not been cleaned.
Only one small lock in door. Did not feel safe.

6/10

Pleasant

19 Jan 2026

Melisa

Here’s what we liked: free airport transportation, close to the airport, attentive and cordial staff

Here’s what we do not like:
1) Lobby area needs some maintenance/attention — The vents in the front lobby were leaking, there are some spots in the ceiling of the front lobby that are questionable as well as cracks on the walls
2) There was no remote control in our room — we searched everywhere and would have reported this to the front desk but we only booked a room to shower for a day (didn’t spend the night due to our flight)
3) The patio door didn’t open (we would have reported this to the front desk but didn’t for the reason stated #2)

Leisure Partner

2/10

Poor

05 Jan 2026

Brooks

Sheets, pillows had noticeable stains. Pooled water on bathroom floor from toilet leak. Staff said could not fix and could not move us. We then discovered glass sliding door to outside common/pool area would not lock. They said they would send someone to fix. Did not.

Leisure Family

2/10

Poor

26 Dec 2025

Peter

Bathroom /shower full of construction garbage

10/10

Exceptional

09 Dec 2025

Pablo

spotless

Leisure Self

10/10

Exceptional

16 Nov 2025

Peter

Staff spoke English. Airport pickup beat any US hotel. Rooms nice. Restaurant was ok

Business Partner

10/10

Exceptional

09 Nov 2025

KAREN

I had arranged airport shuttle for our late arrival. When we came out with our bags there was an unmanned counter for Sun Hotel that had a sign with our name. We were instructed to call the number and the van arrived in 5 minutes. I was expecting to be greeted by someone, but this worked. It is so close to airport and great for a stopover.

Leisure Family

10/10

Exceptional

01 Nov 2025

Steven

Helpful staff, clean rooms, and prompt shuttle service to and from the airport.

Business Friends

10/10

Exceptional

28 Oct 2025

Israel

Great service.

Leisure Family_with_children

8/10

Excellent

26 Oct 2025

Dwayne

The airport shuttle was on time and the staff were friendly. The breakfast had a great selection.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Martha

The airport shuttle was on time and all was smooth.

Leisure Self

8/10

Excellent

25 Sep 2025

Dorothy

Location to airport

Leisure Family

10/10

Exceptional

02 Sep 2025

G. Duane

Friendly and staff very cooperative.

Leisure Family

10/10

Exceptional

06 Jul 2025

Anna

Staff are friendly and helpful! Great landing spot after a long flight (it’s just 5 mins from airport).

2/10

Poor

21 Jun 2025

Pluetina

Don't even think about it!

Leisure Self

4/10

Poor

20 May 2025

Jose Ribas

rate as minimal possible

the front desk was not friendly, they do not call me in the morning... no wake up service working... not attention for that... i alwas miis my flight back...
they offer a transportation for the airport... but the van was not there and no time schedule for the next one...
the coffe is already clesed but some fruits and biscuits are over the table... but not confortable...at all
unfortunately was not a good experience...

Business

10/10

Exceptional

13 May 2025

Stephen

The airport shuttle driver was waiting for me when I came out from baggage claim. Room was nice and cool. I enjoyed the breakfast

10/10

Exceptional

13 Apr 2025

Heidy Elizabeth

Great place

Leisure Self

10/10

Exceptional

08 Apr 2025

Gabriela

Spacious room, modern tv and internet connection. Fast room service, kind staff.

10/10

Exceptional

28 Feb 2025

James

Super easy check in, most of the details are handled by Expedia. It’s a great place to relax before an early morning flight out of VVI. Clean, comfortable and everything you need.

Leisure Partner

10/10

Exceptional

24 Jan 2025

Ana

Necesitan personas que hablen ingles en el hotel. Por lo monos en la recepsion

4/10

Poor

17 Dec 2024

Verified traveler

Didn’t deliver on basic promise

My wife and I stayed one night at this hotel between flights because it is close to the airport and offers a free shuttle bus. The room and breakfast were fine, but the hotel was a big failure in terms of the main reason for staying there.

We emailed the hotel several times to get information about the shuttle, but received no reply. We had no idea where to find the shuttle at the airport nor its schedule. As a result we ended up paying for a possibly over-priced taxi.

We did arrange to take the shuttle back to the airport the next day, but it left a half hour late. The hotel desk person apologized, but the stated reason of heavy traffic was not evident to us. Fortunately, we had built in enough time that it did not make us late for our flight.

Partner

10/10

Exceptional

16 Dec 2024

Gaby Isabel

Amazing place!!!

Leisure Self

6/10

Pleasant

15 Dec 2024

Alar

Overpriced for the condition.

Leisure Self

10/10

Exceptional

15 Dec 2024

Brian

The rooms were very nice and the breakfast was good with helpful staff in the breakfast area during my short stay

6/10

Pleasant

07 Dec 2024

carmen

It did the job, but the shuttle to the hotel is not frequent enough to justify the price

2/10

Poor

09 Nov 2024

Gustavo

Mala experiencia

Mala experiencia desde la recepcion que entegaron una habitación que no era la reservada y encima estaba sucia. El acceso entre pisos por escaleras , muy incomodo si vas con maleta grande. Cerca al aeropuerto pero no vale la pena y es mejor trasladarse a hoteles mas centricos.

Self

10/10

Exceptional

06 Nov 2024

Juan Pablo

Amazing Hotel!

Leisure

10/10

Exceptional

12 Sep 2024

Ivan

Employees very friendly and helpful

Leisure Self

10/10

Exceptional

30 Aug 2024

Rene

Convenient

10/10

Exceptional

14 Jul 2024

Jaime

Very helpful staff!!!

Business Self

4/10

Poor

12 Jun 2024

Cristina

Breakfast area

Business Self

10/10

Exceptional

04 Jun 2024

Miguel

Great place

10/10

Exceptional

02 Jun 2024

Christine

Very friendly people, and beautiful pool/grounds.

Leisure Family

10/10

Exceptional

25 May 2024

Johara

it is very near the Viru Viru international airport.

Business Self

8/10

Excellent

01 May 2024

Gretchen

This property is great if you need proximity to the airport. I arrived on a late evening flight and was flying back out in the morning. The shuttle service was very accommodating, waiting for me while I got my tourist visa.

Leisure Self

10/10

Exceptional

31 Mar 2024

Rich

This was such a convenient place to stay one night before leaving the country. We were tired but got renewed by the pool, food, massage, and rest.

Business Partner

10/10

Exceptional

16 Mar 2024

Rich

It was close to the airport

Business Partner

4/10

Poor

22 Feb 2024

Rufo Alejandro

The request for drinking water as the request for early wake-up call were absolutely ignored. Staff shows poor understanding of what guest service means.

Business Self

10/10

Exceptional

31 Dec 2023

Joanna

Very stylish and comfortable restaurant with excellent waitstaff. Large extremely comfortable rooms and beds. Nowhere to walk around in the neighbourhood because it’s just industrial near the airport but Overall welcoming and quiet airport hotel. Would gladly stay again passing through Santiago

Family_with_children

8/10

Excellent

02 Dec 2023

Verified traveler

Good service but need renovation of bathroom and ac

Partner

10/10

Exceptional

02 Oct 2023

Luis Fernando

Excelente

Business

10/10

Exceptional

28 Aug 2023

Freddie

Excellent hotel. Very clean a modern. The staff very welcoming and helpful - Especially Gisela

Leisure Partner

10/10

Exceptional

09 Aug 2023

Ryan

Very friendly and accommodating staff. Pool is huge.

Leisure Partner

10/10

Exceptional

12 Jun 2023

emilio

Close to airport

Friendly hotel, but for the most convenient hotel to Viru Viru Airport in Santa Cruz, Bolivia

Friends_and_family Friends

8/10

Excellent

25 May 2023

Edward

Spacious hotel

Despite the English name, very few members of staff speak English.
One of the ground floor rooms had an external door that wouldn’t lock. Over the phone the staff didn’t understand the problem. When I went to reception, I put the issue into Google translate, straight away the staff offered to change the room and move the luggage.
The rooms were spacious, however a lack of carpets etc meant that a noise in a room can be heard in many of the surrounding rooms.

Friends_and_family Family

10/10

Exceptional

14 May 2023

amy

Transfer service was waiting for us at the airport. They load, unload, and take your luggage all the way to your room. The staff at the hotel has all of our paperwork ready and check in was a breeze. The property itself is beautiful and very convenient if flying into VVI. The beds were incredibly comfortable, the rooms were huge and all had balconies overlooking the magnificent pool. The staff was attentive. We loved our stay.

Business_and_leisure Friends

10/10

Exceptional

04 May 2023

Verified traveler

Very clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2023

viviana

Elegant staff very effective and polite

Business Partner

6/10

Pleasant

12 Jan 2023

Molly

Tried repeatedly to set up a ride with the airport shuttle but the property never responded to me so I had to take a taxi. I chose this hotel because they offered the airport shuttle. The bed was comfortable and room was clean, but the hairdryer was smoking when I turned it on and looked as if it might be burning, so was unable to use that. Was woken up by fireworks that sounded like they were going off at the pool right by my room at like 0800, followed by loud chanting/celebrating, not sure what was going on. Wasn’t informed of any amenities or breakfast on arrival, the lady at the desk did t know any English so the language barrier may have been the problem there. Was able to take the airport shuttle in the morning.

Leisure Self

8/10

Excellent

10 Jan 2023

Alexandre

This is a good choice if you need to be close to the airport. Otherwise this hotel has nothing particularly attractive and for the same price you have much better alternatives in the center.

Leisure Family

4/10

Poor

03 Jan 2023

Alejandro

Hotel is a 3-star hotel at best. Room condition ok, nbut rest of the hotel is really run-down and in desperate need of remodeling. Room price is outrageous for the condition of hotel and facilities. Dining is bad and service average at best.

Leisure Friends

10/10

Exceptional

31 Dec 2022

Melina

Airport pick up. Was a little hard to arrange. But very close to airport and clean and spacious rooms.

Business_and_leisure Family_with_children

10/10

Exceptional

25 Dec 2022

James Paterson

We just spent the night between flights

It was great that it was so close and the transport they provided to and from airport was perfect

Leisure Family

4/10

Poor

21 Nov 2022

John

Normally a nice property, but my we were made to wait an hour at the airport for the shuttle that takes 5 minutes. When there, they couldn't find the reservation, and in the end they put us in the wrong type of room.

Friends

8/10

Excellent

27 Oct 2022

Ivonne

Friendly services, convenient location near the VVI airport and included transfer to and from the airport. Food rather disappointing specially the included breakfast. Lots of carbs and non proteins besides some scrambled eggs.

Leisure Self

8/10

Excellent

05 Oct 2022

Verified traveler

Good service, friendly staff, and best of all its five minutes from the airport. We used it twice when we had long layovers at VVI.
The restaurant is open late!

Leisure Family

4/10

Poor

20 Sep 2022

Miriam

Disappointed

Hotel is not what it used to be. Refrigerator not working, shower not working properly, no index guide where to call for service.

Self

10/10

Exceptional

19 Aug 2022

Lisa

Great place, gorgeous pool, right next to the airport in Santa Cruz

Business_and_leisure Friends

10/10

Exceptional

17 Aug 2022

Salomon

We will be back

Leisure Partner

10/10

Exceptional

14 Aug 2022

Jaime

Very friendly and helpful staff!

Business_and_leisure Family

6/10

Pleasant

12 Aug 2022

Martin

The main perk of this property is its proximity to Santa Cruz airport, and the free shuttle is very good. Our stay was limited to 10pm to 5am so we couldn't benefit from the free breakfast or the pool, which looked nice. Rooms were cavernous and had a balcony door that didn't lock. Free coffee in the morning didn't come out of the container and there were no cups or milk/sugar etc. Receptionists seemed a bit confused. But for an overnight stay when you have a connection at VVI, this is a great choice. For other kinds of stays, I can't comment.

Business Self

8/10

Excellent

06 Aug 2022

José Luis

The place was quiet, and the staff friendly.
It was 4 min away from the airport and the free shuttle service is a must if you are on transit while in there.

Business_and_leisure Partner

10/10

Exceptional

24 Jul 2022

Ivan

Beautiful. Felt like I was in some resort in Hawaii.

Business Self

10/10

Exceptional

23 Jul 2022

CAROLINA

La atención de la gente

Leisure Family

10/10

Exceptional

25 Mar 2022

Gregory

This is a real value if you arrive several hours before your next flight. Staff were very personable and friendly. Value is terrific!

Business_and_leisure Self

10/10

Exceptional

16 Dec 2021

Ariadne

Excellent location, amazing breakfast. Room servicie is great. Highly recommend

Leisure Self

10/10

Exceptional

11 Dec 2021

Melina

1

Leisure Family

8/10

Excellent

18 Nov 2021

Mizael

Nice place next to airport.

Business_and_leisure Family

8/10

Excellent

17 Nov 2021

Jaime

Its right across from the airport. If you have to over night in Santa Cruz then its great.
2 things are not good.
1. no elevator so if you have a second floor room you need to go up strairs
2. small van for airport pick up. They were on time and efficient but simply 4 passengers with bags is all the van can carry.

Leisure Self

8/10

Excellent

07 Nov 2021

Patrick

Beautiful hotel. Limited restaurant menu, food was hit or miss. Got the chicken curry and it was a delicious chicken alfredo! Quite noisy all day yesterday, shooting a music video, music blaring. Still, friendly group of people.

Leisure Self

10/10

Exceptional

06 Nov 2021

Raul

Polite and efficient pick-up service from airport.

Leisure Family

10/10

Exceptional

22 Oct 2021

Edgar

I liked the friendliness of everybody, starting with the driver who went all the way to the airport with my printed name on his sign... just excellent.
Very minor adjustments on their cable system but nothing major. Food was good too. They made me feel like home.

Leisure Self

8/10

Excellent

01 Oct 2021

Gonzalo

Room was spacious and clean

Leisure Self

10/10

Exceptional

11 Sep 2021

Oscar

Excellent service