Cortez

Bolivia , Santa Cruz
SANTA CRUZ, Av. Cristobal de Mendoza 280
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100 reviews shown

6/10

Pleasant

17 Dec 2025

stacey

Amenities could be better. Kettle but no coffe, tes, sugar, milk? Why have a kettle. Little dusty, we went to chamge the plug on the lamp and it was dusty on the plug sockets which led us to look at the skirting, which was also dusty. Just a little tired tbh. People up and down the corridors all night. Not massively secure. Never wuestionned when walking in, you can get in the lift without a key card and go to any floor, never questionned at breakfast, just walked straight in. Tbh, wouldnt stay there again, looks much better online that in reality

Leisure Family

8/10

Excellent

06 Dec 2025

Rosanna

Staff was friendly was accommodating. Rooms were a little too hot and small but they were equipped with what was needed. Elevator is super slow. Location was great. It was across the street from a cinema, close to puerta de sol and lots of shopping and restaurants. Easy to carh a taxi outside of hotel.

8/10

Excellent

11 Oct 2025

Andrew

Good stay, roadworks outside were dirty and noisy, but not the fault of the hotel.

8/10

Excellent

05 Oct 2025

Matt

Very nice hotel in the city center. Virtually everything was walkable. Noticed slight wear in some areas of the hotel, but that shouldn’t be a knockout factor.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Jorge

Great hotel, great location!

Excellent hotel, great service and location.
Very good included breakfast.

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

Mick

Good area to get around. Gluten free breakfast items available. Had junior suite which had balcony, which was an unexpected bonus for a bit of December afternoon sunshine.

Leisure Partner

8/10

Excellent

31 Oct 2024

Gonzalo

Property is well located, have parking and friendly staff

Leisure Friends

8/10

Excellent

26 Oct 2024

Zach

The bathroom shower is strange setting.

8/10

Excellent

09 Oct 2024

Artyom

4⭐️

Leisure Family

6/10

Pleasant

16 Sep 2024

Cynthia

Area was noisy. Hotel very basic. Few amenities and bathroom tiny without counter space. No drawers and small closet. Breakfast was buffet only. Pretty good location and get good walking shoes. Madrid is a maize and sea of people.

Leisure Family

2/10

Poor

12 Sep 2024

Lucia

The photos on their website and booking platforms (I booked through Hotels.com) are misleading compared to the actual condition of the rooms. As others have pointed out, the front desk staff is far from welcoming. There was concerning mold in the shower, and the vents were filthy. The Wi-Fi in the rooms was unreliable, forcing us to use our own data.

The manager dismissed our concerns, claiming they reached out to offer a room change—which never happened. They ignored our emails about the false advertising and hygiene issues and only offered a 10% discount on our next stay. Honestly, when am I ever coming back to Madrid from Canada? What a joke.

Hotels.com is also failing to address the false advertising, but I will continue to pursue both the hotel and them until we are properly compensated.

Friends_and_family Family

8/10

Excellent

23 Aug 2024

Mariana

Great position, very close to Mercado de San Miguel, Santa Ana and Plaza Mayor.

The staff was very attentive and gentle, giving me all the information regarding the best way of exploring the city on foot.

The bathroom was too small, but it could be solved by add a shower instead of a bath.

Leisure Family

10/10

Exceptional

19 Aug 2024

Gabriel

Very kind staff. Clean and spacious room. Buffet was delicious.

Leisure Family

8/10

Excellent

20 Jul 2024

Robert

Nice but noisy

Nice room, remodeled bathroom, high ceilings … staff friendly and competent… noise from other guests was a problem, need carpets, devices to soften door slams, and general soundproofing

Self

4/10

Poor

17 Jul 2024

Ghamielle

Walls are too thin . They are renovation and it was so loud

Leisure Partner

10/10

Exceptional

28 Jun 2024

James

Nice room with great location

Leisure Partner

10/10

Exceptional

06 Jun 2024

Maribel

Everything was very good, the hotel, room, bathroom, location, soroundings AND a very nice staff. I liked it very much.

Leisure Friends

8/10

Excellent

22 May 2024

Natalie

Hotel is very conveniently located within walking distance to the museums, main city areas of interest, and shopping.

Leisure Family

10/10

Exceptional

20 May 2024

JOSE

Excellent

8/10

Excellent

02 May 2024

Kellee

Great location and nice hotel. I would definitely recommend. To be nitpicky, the pillows are terrible, we had some issues with our key multiple nights and the air-conditioner wasn't turned on so we had to open windows, which is noisy.

Leisure Partner

10/10

Exceptional

22 Apr 2024

CHUN KA

Very comfortable hotel to stay

Very comfortable hotel to stay. Located in central location which is walkable to Placa Major, Mercato de San Miguel, Puerta del Sol and Gran Via. Bit busy on the road downstairs but there are wonderful coffee shops, tapas restaurant, Carrefour and Lidl supermarket near by.

Partner

10/10

Exceptional

21 Apr 2024

Dale

Amazing location and staff

10/10

Exceptional

29 Mar 2024

Ana

We enjoy our stay at Hotel Cortezo. Location is excellent, walking distance to the main attractions. I give a 4 stars only because they were renovating, so the areas where they were painting looked like a construction zone.The breakfast is great! To all the staff all I can say is thank you. They are very friendly and attentive. We would definitely stay here again.

Leisure Partner

6/10

Pleasant

03 Mar 2024

Gilberto

Better cleaning

Leisure Self

8/10

Excellent

23 Jan 2024

Timothy

Myself and my partner stayed here Sunday to Tuesday in January. We paid approximately one hundred pounds and we’re not disappointed for the price. The rooms are adequate, yet the location is fantastic. I would stay here again for the right price. Thank you team :-)

Leisure Partner

2/10

Poor

03 Jan 2024

RICARDO

Rude staff and very dirty hotel. Noisy as well

Leisure Family

10/10

Exceptional

01 Jan 2024

Louis

Wonderful Stay

It was our second stay here. All 3 of our rooms were modern, extremely clean and of a good size. Same goes for the bathrooms, which all had a shower. The hotel is in an excellent location: just off the hussle & bustle of Sil. Breakfast was very plentiful and staff very helpful and polite. Would recommend addition of an electric kettle in rooms Highly recommend.

Friends_and_family Family

10/10

Exceptional

03 Dec 2023

David

Dave Spain

Very central to sights

Partner

10/10

Exceptional

01 Dec 2023

Ramon

Very safe and grate breakfast!

Leisure Family

10/10

Exceptional

21 Oct 2023

Carol

Staff members were very helpful and efficient

Leisure Family

6/10

Pleasant

20 Oct 2023

David

Very expensive for the type of service they provide.

8/10

Excellent

14 Oct 2023

Christian

I loved the location of the property as well as the room. The staff was very accommodating when i asked to change rooms. Only complaint is that it is located next to a club so at night the party goers can be very loud when entering and exiting the club. Overall, highly recommend.

Leisure Self

4/10

Poor

04 Oct 2023

GLIMARY

Es un hotel catalogado tres estrellas y obviamente no se puede esperar lujos, pero la limpieza e higiene no es negociable. El baño se encontraba en pésimas condiciones y las áreas comunes necesitan renovación urgente. Tanto las paredes como alfombra. El hotel es muy céntrico y cerca de todo y el personal fue muy gentil.

Leisure Partner

10/10

Exceptional

29 Mar 2023

SPITERI

Excellent

Partner

10/10

Exceptional

25 Mar 2023

Eduardo

The location is awesome, you can walk everywhere.

10/10

Exceptional

20 Mar 2023

Eloise

Our room was quiet and clean with an updated bathroom. We found the hotel to be in an excellent location in the historic town enabling us to easily see the sights which were interested in it was in an easily walkable distance from the hotel.
The breakfast was excellent!

Leisure Family

6/10

Pleasant

09 Mar 2023

Laura

The wallpaper was peeling off, the soundproofing was horrible, and there was shampoo, but no conditioner. They also made an announcement in the middle of the night to try and get people to stay an extra night, which woke me up and made me not want to stay an extra night.

Leisure Self

8/10

Excellent

16 Jan 2023

Patricia

Excellent location. Very good breakfast

Leisure Family

8/10

Excellent

03 Dec 2022

Nikolas

Only real issue was the thin walls. I heard too much from my neighbors. But, the let me in at 11am. Nice roof deck. Nice rooms. I paid 30 less for a piece of s hostal the two nights before. This was a god send in comparison.

8/10

Excellent

30 Nov 2022

Great location, a bit noisy.

Location was great. It is not a quiet hotel. Lots of singing at night and slamming doors.

Partner

8/10

Excellent

13 Oct 2022

Peter

Location - location - location

10/10

Exceptional

09 Sep 2022

Manuel

Modern, clean and great location.

Leisure Family

10/10

Exceptional

04 Sep 2022

paul

Great Hotel

Very good location, excellent and helpful staff, room good with air-conditioned.

Friends_and_family Family

10/10

Exceptional

26 Jul 2022

Ryan

Excellent stay, kind staff and a cool location.

Leisure Friends

2/10

Poor

16 Apr 2022

Diwakar

The hotel staff was very rude, front desk person particularly had no clue how to talk to a customer. The staff at the restaurant was equally rude, my wife was taking milk for our infrant son, and the lady at cafeteria rudely told her to pay for the milk, while my wife was already paying for breakfast! I would not recommend this property at all

Leisure Family_with_children

2/10

Poor

09 Oct 2021

Tatiana

Rude front desk and NOT AIRPORT TRANSPORTATION

The front desk clerk actually got into an argument with us saying our passport was not valid????!
Also, they DO NOT have transportation to the airport. They said they could call for a taxi instead. The room did not have soap and given the argument with the front desk clerk earlier, we decided to use our own shampoo as a soap instead, so we wouldn’t need to interact with him again.

Friends_and_family Family

2/10

Poor

13 Jul 2021

Verified traveler

Dirty, bad experience. The staff was rude and always making stupid comments. Worst hotel, I have stayed in over 9 years of Traveling. Is hard to find it. Very complicated location. The staff needs customer service training.

Leisure Self

10/10

Exceptional

29 Jun 2021

Jose

Jose

Great hotel friendly staff ! Easy to walk around ! 100 % recommend

Partner

8/10

Excellent

22 Jun 2021

Laing

Functional hotel of great location.

Business

10/10

Exceptional

13 Feb 2020

Jessica

The Hotel was clean and the staff very nice. I would have liked to be notified of current construction going on during my stay, the entrance was all broken down and this was my mothers and I vacation and didn't want her to see a broken down hotel entrance.

Friends_and_family Family

10/10

Exceptional

11 Feb 2020

Jose

Great location Great customers service easy to get around Very close to everything

Friends_and_family Friends

8/10

Excellent

01 Feb 2020

Fong Lieng

Very convenient location. Walking distance to all

we are here for 7D6N vacation. The hotel entrance with excess card to enter. No worries, that’s a door bell.
The front desk friendly n local tourists tax needed to add on per day stay basis euro 0.77 and receipt will be issued.
The room pleasant only. Just like student hostel. That’s a computer & printer for u to settle your business stuff at lobby. It’s free to use.

Partner

2/10

Poor

16 Dec 2019

Jia

Terrible hotel

Friends_and_family Family

2/10

Poor

08 Dec 2019

Verified traveler

Disappointed

Room was nothing like website except the bedding colour. Requested double room and was given two singles. Room was very run down, in need of a refurb as in everything was damaged in some way. Clean but just run down. Dark and dull room too. Shower is difficult to use as it is across the bath rather than in it. Smell of smoking comes through multiple vents making your room smell vile. Can hear EVERY thing in other rooms...including the bathroom. Weird whistling noises all night when others use their bathroom or pipes. Got very little sleep. Air con temperature doesn't really work either. The one positive is the reception staff are friendly.

Self

10/10

Exceptional

15 Nov 2019

Verified traveler

Me gustó la ubicación, limpieza, el staff fue amable. Nos dieron habitación antes de la hora del check in.

Leisure Family

2/10

Poor

21 Oct 2019

Verified traveler

Terrible hotel. Old building with old rooms. Wouldn’t stay there again.

Leisure Partner

8/10

Excellent

17 Oct 2019

David

Floor we were on wasunder some type of construction. There was paper taped down on most of the corridor carpet. It did not effect the cleanliness of our room.

Partner

8/10

Excellent

14 Oct 2019

Verified traveler

Nice breakfast, good location.
I would stay here again, although rooms a tad small

Leisure Partner

8/10

Excellent

06 Oct 2019

Mark

Excellent location, spartan rooms, loud!

Hotel close to Sol, Gran Via, Plaza Mayor. Paid parking steps away. There is almost no sound insulation and you can easily follow the dialog next door or on the (busy) street.

The rooms were also spartan with not much more than a smallish queen bed and bare necessities.

Business

8/10

Excellent

06 Oct 2019

Vanessa

It was a nice hotel with a great location and friendly staff.

Business

6/10

Pleasant

12 Sep 2019

Verified traveler

Extremely clean inside the hotel not clean outside and the surrounding area. Very noisy.

Leisure Family

10/10

Exceptional

20 Aug 2019

Gail

Would go back in a flash

Amazing location! Helpful & friendly staff
Room was very comfortable, great a/c

Family

8/10

Excellent

09 Aug 2019

Quevin

Location !

Location was everything! Enjoyed the stay here!

Partner

4/10

Poor

01 Aug 2019

Verified traveler

Walls were so thin I could hear conversations in other rooms. Hammering at 8:30 AM. Strange whistling noises coming from faucets being turned on. Lobby and elevators showed age and wear. Overall a disappointing experience. Location is the only plus

Leisure Family

10/10

Exceptional

09 Jul 2019

Miha

This is a cute little hotel right in the center of Madrid. A few minutes walk from Puerta del Sol, Plaza Mayor, Gran Via and a slightly longer walk (30 minutes) to Prado, Palace. The staff are very kind, helpful, speak English well and try to provide a good experience. We had a room in a two room suite and it was very quiet at night for being in the center. I recommend the breakfast if you are staying only 2-4 nights because its delicious, filling, and has enough variety for a few days. Also helps you get going in the morning so you can go straight to the attractions. The hotel offers to hold your luggage on the last day if you need some time to explore before leaving, which we really appreciated. Overall, a great experience and location! Bring extra water to hotel bc they dont have any fountain or water dispenser.

Friends_and_family Family

10/10

Exceptional

05 Jul 2019

Raquel

Excellent service and attentive staff

Excellent services. The facilities of hotel are very near of most popular and entertainments places in Madrid. The staff of hotel are very friendly, attentive and helpful. Recommended 100 percent.

Friends

10/10

Exceptional

25 Jun 2019

Verified traveler

Loved the friendly service and comfortable rooms. The solarium was a bit rundown, there were places where the floor would bow when we stepped on it so we avoided that area. Breakfast was great every day and the views were lovely. We would stay there again.

Friends_and_family Family

8/10

Excellent

21 Jun 2019

Verified traveler

The hotel is in an excellent location; an easy walk to any number of attractions and restaurants. The staff is great, though the building and fixtures are showing their age. Still a great value for the price.

8/10

Excellent

20 Jun 2019

Verified traveler

This hotel was so clean and comfortable and, for tje most part, quiet. The staff was friendly and very helpful. We were within walking distance of all of the museums and the palace. So many cafes nearby.

Friends_and_family Family

10/10

Exceptional

02 Jun 2019

Verified traveler

I found the Hotel Cortezo clean, quiet and comfortable. Their breakfast was delicious and good value.

Leisure Self

4/10

Poor

25 May 2019

Myrna

The hotel is old doors are noisy to close you can hear all the neighbor's bagging there doors .rooms are small .insulation is poor you can hear the person snoring in the other room.the carpet along corridor is very old and dirty with stains.its not a 3 star hotel it should be 1 star hotel only.i didnt sleep well during my stay there .the hotel need a lor of refurbishment ,very old hotel.

Leisure Partner

8/10

Excellent

23 May 2019

Eileen

Very convenient. Near Plaza Mayor, Puerta del Sol, Plaza Espana. Clean and comfortable. Evening staff at desk was not too friendly and it took a little prodding to get some assistance.

Friends

10/10

Exceptional

05 May 2019

Shiran

2/10

Poor

27 Apr 2019

katherine m

Very loud- people working on air condoning u till 10:00 at night! Loud conversations as well. When I complained at front desk earlier in the evening they said they would be done by 8:30!
Sheets were shedding on clothing and hair!! Front desk people were not very friendly. Would not stay there again!!

Partner

8/10

Excellent

15 Apr 2019

Tim

Great location

Great location to explore Madrid.

Partner

8/10

Excellent

15 Apr 2019

Verified traveler

Location location location . Friendly staff great breakfast

Leisure Family

10/10

Exceptional

01 Apr 2019

Verified traveler

Fantastic location for exploring Madrid on Foot only @ 100 metres from the Calle de las Huertas!
Modern hotel. we have a suite which was great with really comfy beds and even though it was adjacent to a road there was no noise from outside at all. really good buffet breakfast. new checked out in the morning and left our luggage and had a full day exploring, collecting our bags on the way to the Train Station. Really friendly & helpful staff.
Great place to stay!

Leisure Partner

4/10

Poor

18 Mar 2019

Frank

Madrid Review 2019

A two bed room with a third bed squeezed in between two singles.
Noisey, young lady fighting with her boyfriend, nightstaff did not appear to intervene.
Fairly central but opposite a church soup kitchen.

Family

6/10

Pleasant

21 Feb 2019

Neil

My room 312 was joined to the rear of the next door building the Theatro Calderon. As a result I heard the whole show from 9-11 p.m. I may as well been in the audience it was so loud.

Leisure Self

8/10

Excellent

01 Feb 2019

Leslie

Our room was very comfortable. The breakfast buffet has a good variety and delicious. Great location just steps from the beach many restaurants and shops. We will return

Partner

8/10

Excellent

20 Dec 2018

Verified traveler

Nice welcome and very clean room. The basin in the bathroom had a huge crack. Blanket rather than a duvet, which was not very nice. The walls are thin and you can hear talking and other activities! going on.There was a good selection of lovely food for breakfast. Shame rhere was no bar. On the whole I am not disappointed with the price i paid.

10/10

Exceptional

23 Nov 2018

Melville

Nice Hotel 5 mins to Madrid centre very helpful & friendly just ask reception /book tours or order taxi /come & go as you please /great breakfast all the staff are very helpful & on site maintenance person /our
holiday stay was made better by the staff working there a big thank you
Mel C

10/10

Exceptional

16 Nov 2018

Francisco

Amazing location

8/10

Excellent

13 Nov 2018

Padddy

Excellent location, and fantastic breakfast, with the best coffee. Slightly noisy externally, but central Madrid is going to be noisy at weekends. I would definitely stay there again, which probably says all you need to know

8/10

Excellent

31 Oct 2018

Paul

Close to main attractions in Madrid.

Hotel in quite a busy area of Madrid so in easy walking distance of may of the main attractions in Madrid. Close to the metro station and Atocha the main rail link is maybe 1o mins walk away.

10/10

Exceptional

27 Oct 2018

Ian

Great location

May not be the poshest of hotels but it is very comfortable and very well placed for touring the galleries and good shopping.

Partner

10/10

Exceptional

13 Oct 2018

Carlos

Staff is very professional and the location is super

10/10

Exceptional

30 Sep 2018

Raymond

Two Days in Madrid

Hotel is in a very central location, great breakfast options & very helpful & friendly staff.
Air conditioner in our room was a little too noisy - unable to sleep comfortably with it on.

Friends

8/10

Excellent

25 Sep 2018

Shakira

Walkable to pretty much everything

The hotel is in a great location. Quick walk to the metro and walkable to popular spots such as Plaza Mayor, Puerta del Sol, Mercado de San Miguel, Gran Via, and the Royal Palace! Many restaurants and bars nearby as well.

The hotel staff is helpful and friendly. They set up a pick up time for us for the airport on our last day and answered any questions we had. I was confused about the reservation of my flamenco tickets and the man at the front desk called the establishment for me, which was very nice.

The room wasn't the fanciest, having two twin beds, but it was comfortable enough for just having it to sleep.

Family

2/10

Poor

25 Sep 2018

Janice

Hotel Dump.

I hated this hotel tried to check out but was told I had booked through an online group so I could not change my booking unless they agreed to let me change my booking. I tried to contact the booking number as I was unhappy with the hotel but I couldn't get through. After several complaints they changed us to another room that was bit better. I was paying $300 aud per day for a dirty run down hotel. The only good thing about this hotel is the location.The air conditioning is old and doesn't work well. Our room was smelly and there was dried white stains on the curtains. Yuck.

Partner

10/10

Exceptional

07 Sep 2018

Michael

Fantastic

Great hotel loved Madrid

10/10

Exceptional

21 Aug 2018

Verified traveler

Nice Hotel.
Helpful, friendly staff.
Great breakfast.
Center location.

10/10

Exceptional

15 Aug 2018

Verified traveler

Great hotel, staff, location

We loved this hotel. We were there only one night, but the desk staff were very courteous and also provided an upgrade. We hadn't even asked for one! The hotel was clean and the location was great. We will stay there again.

Partner

8/10

Excellent

03 Aug 2018

Graeme

Grood value Hotel

Stayed 1 night at Hotel Cortezo - good value for money - would stop over again - plenty of eating options just outside the hotel - very helpful staff - walk to Metro - easy trip to airport via metro & rail link

Partner

8/10

Excellent

27 Jun 2018

Sharon

Near Where You Want to Be

Older room, but clean and neat. Plenty of room for the 3 of us. Staff was very helpful. Close to a square with plenty of restaurants. Theater for History of Rock right around the corner. A short 10 minute walk to city center of cathedrals, etc.

Family

6/10

Pleasant

13 Jun 2018

Pejman

Amazing location, but construction noise

Location is amazing, service is great, but construction noise and room size and cleanliness is not good.

Partner

10/10

Exceptional

13 Jun 2018

Verified traveler

Brilliant value.

The hotel was in the centre of Madrid and therefore all the sites were in walking distance. Madrid is a beautiful city. The hotel breakfast was very good and covered a good range of foods. The hotel room was very clean as was the bathroom , the only improvement I would make to the room was to add a mirror but that is a minor thing. I would not hesitate to recommend this hotel both for location and value.

Friends

10/10

Exceptional

16 May 2018

andrea

Excellent!

Excellent hotel. Excellent location. The staff was so helpful and friendly. What a joy to stay there :-)

8/10

Excellent

08 May 2018

dennis

Stayed here before. Hotel is in very good position for walking round Madrid. Rooms are very good which is why we came back here.