Name: Hilton Garden Inn Edmonton Intl Airport
Address: 8208 36Th Street, Leduc, T9E 0H7, CA

10/10

Exceptional

27 Jul 2026

Jacob

Good

2/10

Poor

26 Jul 2026

Deanna

We booked a room, showed up and were informed by the hotel staff that they had no room for us when we tried to check in. Had to call Expedia and went through a few hoops to get a refund.

4/10

Poor

25 Jul 2026

MJ

Property under construction - construction workers walking throughout. Poorly maintained, years behind in upgrading, Grounds poorly maintained also. Parking impossible and construction site disorganized with trucks pulling in for delivery and no one knew where they were going. I won’t be back

6/10

Pleasant

22 Jul 2026

Christopher

pool was not working. fine for the area but not a premium stay in keduc. average

8/10

Excellent

18 Jul 2026

Christopher Andrew

NA

6/10

Pleasant

13 Jul 2026

Felipe

We were given a room that had been marked as clean, but when we opened the door, the room had not been cleaned after a previous guest had left. We immediately went back to the front desk, and the staff promptly apologized and gave us another room. Overall, the staff was good, and the hotel was tidy. There was no breakfast included in my stay, and parking was available for free.

Partner

10/10

Exceptional

12 Jul 2026

Mervin

The pool needs to have been repaired. This is a reflection of senior management! If they are not on top of issues the establishment quickly goes down hill.

10/10

Exceptional

11 Jul 2026

Samara Joan

fantastic stay

Partner

6/10

Pleasant

03 Jul 2026

Kristine

The hotel staff were friendly and it was clean. It could use some updates as the pictures didn’t really look like the room. Although the description has a shuttle service , if you don’t book it ahead, you have to wait an hour. This could be communicated at check in as we had to pay for a taxi to the airport.

Family_with_children

10/10

Exceptional

28 Jun 2026

Craig

Staff, Clean and staff

6/10

Pleasant

27 Jun 2026

Ma Regale

This is the poor hilton we’ve been. It needs renovation, carpets and the lobby are filthy, the toiletries is not updated, and they will not refill even we asked for clean up, we stayed for 4 days and the house keeper will not change the towel if not requested even its on the floor🙄

Family

2/10

Poor

21 Jun 2026

Jeremy

The pool had been shut down by Alberta Health Services over two months before our staff. Having a pool is one of the main reasons we booked the hotel. Even on check in no one mentioned it you had to go to the pool to see the closure notice from the health department.

The room was clean enough i guess but it something in it triggered an allergic reaction that 8 hours after leaving I am still almost useless. The ceiling in window area of the room was cut open and just hanging down

The staff was friendly enough when you could find them. The front desk was mostly unoccupied with no ring bell for service and the restaurant bar looked closed. One of the other customers found the front desk staff chatting it up with the bar staff in the kitchen area out of sight.

There are plenty of other options around the area for less 25+% less.

100% not going to book here again

Family_with_children

6/10

Pleasant

11 Jun 2026

Nicole

Pool was closed. Issues with the shower

6/10

Pleasant

08 Jun 2026

Brent

Cleanliness: The room was dusty, and it was clear that the housekeeping staff did not meet the standards I would expect from a Hilton property. The shower had a significant buildup of grime on the bottom, to the point that parts of it appeared black.

When we arrived, the toilet seat was left up, which gave the impression that the bathroom had not been properly checked before our check-in. This is not something I would expect at any hotel.

The air conditioning only worked when set to a very low temperature and would not properly regulate to the temperature selected.

The in-room information stated that housekeeping would service the room every second day, but this did not happen during our stay. Our garbage was not emptied, and dirty towels were not replaced.

Overall, I was very disappointed with the cleanliness, maintenance, and housekeeping service at this hotel.

Staff: The staff we encountered throughout our stay were excellent. From check-in to check-out, everyone was friendly, professional, and helpful. Their positive attitude and customer service were appreciated and were one of the highlights of our experience.

Partner

8/10

Excellent

07 Jun 2026

Melisa

Very disappointed that the pool was under renovation. If we knew that, we will not stay at the hotel.
Overall, the staff good service made up for the pool closures.

Friends_and_family Family

4/10

Poor

05 Jun 2026

Laurianne

I usually love the Hilton Brand and this hotel, but it seems to be lagging recently. The first room I got wasn't finished being cleaned. The bed was unmade. The second didn't have a TV remote which took multiple calls and a 45+ wait. The shower had what looked like mold in the corners.

2/10

Poor

02 Jun 2026

Kendes

I expected better service, treatment and amenities at a Hilton Hotel. I booked a month earlier through expedia and it listed a pool and hot tub. When we got there we were told they were under renovation. I pulled up the expedia current day for this hotel and it clearly showed both were still listed as operational. I only booked an over night hotel for these amenities as we were having family fly in for mothers day and we then had absolutely no way to entertain them. The girl at the desk was useless and in an unprofessional tone said, you should have checked the website. Our flooring in our room was in need of repair and two of us tripped on it. There was no entrance light and a very dull light in the room. There were other issues with the room as well, one i/e. there was the sound of a washing machine all the time, so annoying. I will not recommend this hotel to anyone.

8/10

Excellent

21 May 2026

ANTHONY

Airport shuttle took about 15 minutes to pick us up from the airport and with the the hotel being last on the route it will take a few minutes to get to the hotel. Still better than a cab or Uber.
Hotel bed wasnt that comfortable and was super creaky. After (or before) a long day of travel, a comfortable bed is the most important thing. Would stay here again

Partner

10/10

Exceptional

19 May 2026

ANTHONY

Airport shittle was handy as well as the extended parking. Staff friendly and helpful. Beds are comfy

Self

2/10

Poor

16 May 2026

Mandeep

If there is any negative star to give , i wish i could give . There was no soap and body wash and bath area was full of black mold . Felt like never clean. Worst experience. Will never recommend this location . Very poorly maintained. I hate it

Partner

2/10

Poor

12 May 2026

Tena

The hotel needs upgrades!It was not clean,and we had no hot water to shower!Will not stay there again!!

Family_with_children

6/10

Pleasant

10 May 2026

Richard

Property is getting tired and could do with updating. Shower area has black around the sealant meaning mould. Lots of wear and tear showing in the rooms.

10/10

Exceptional

10 May 2026

Elaine

Good restaurant in hotel. Staff was very accommodating.

Family

4/10

Poor

10 May 2026

Owen

The pool was shut down by AHS and since we booked pretty far in advance we didn’t know. Our first room did not lock, you could enter the room without a key. They moved us to a new room quickly. The new room had a broken window with tape on it. When we complained about the pool, staff told us the notice was on their website and Expedia and it wasn’t their fault we didn’t check to make sure closer to our travel date to make sure. Likely will not be staying here again.

Family_with_children

2/10

Poor

03 May 2026

Mandy

There was no breakfast unless you pain, the hot tub and pool were closed by AHS and that was not on any website, there was no hot water for shower, which was good because the shower acutally had black mold. When I spoke with front desk about in on check out they only had excuses and no discounts. Won't be staying there again. Also it is not by anything, it is not in the hotel strip.

Family

2/10

Poor

02 May 2026

silvanus

Bad

4/10

Poor

27 Apr 2026

jeff

Not Hilton class

8/10

Excellent

27 Apr 2026

Robert

Check in was great and room was nice. Unfortunately upon getting in the shower there was no bath towels in our room. Called down to the front desk to ask for towels and was told to come down to the front desk to get them, very poor customer service having to get dressed and leave your room for towels. Shower stall was dirty and I had to clean it myself. Very disappointed

6/10

Pleasant

20 Apr 2026

Cam

Hot tub was down and nothing was mentioned during booking, that was one of my reasons for booking there.

4/10

Poor

17 Apr 2026

Trista

Check in was slow. We wefe told the pool was closed but that they hoped it would open the next day which was dissapponting. The pool bever opened the elevator was broken. The garbage in our room was full from previous guests. The ice machines were broken. The property needs some up keep. With so many better option in this area I will never book here again.

Family_with_children

2/10

Poor

13 Apr 2026

Jenelle

The rooms are rundown. The public area and outside are dirty. The pool was closed when we checked in they made it sound it was just for that day and would reopen in the morning. The letter on the pool door from Alberta Health told a different story.
There were no luggage carts available at anytime. The 1 elevator was down when we checked in, the next day my family and me were stuck in the other elevator.
In Saturday the other hotels with restaurants had 45min to 1 hour wait time. The restaurant at the Hilton appeared to be closed. Not worth the money paid and suggest you book elsewhere.

Family_with_children

2/10

Poor

12 Apr 2026

Matt

Check in was late as we had to wait in the lobby for 30 minutes at check in as rooms weren’t clean. Then the WiFi wouldn’t work for awhile. During the late evening the front desk clerk tried to barge into our room with a whole family. Good thing I had the latch on as me a my daughter we just falling asleep for an early morning flight. It’s ok for the price except for these hiccups I experienced

Family_with_children

4/10

Poor

12 Apr 2026

Bo

Staff was kind and helpful, but the property could use some work. Pool was closed from health Alberta and while there the elevators stopped working so all luggage had to be carried up and down stairs.
The rate was cheap so I guess you get what you pay for.

Family_with_children

8/10

Excellent

12 Apr 2026

Sherry

lots of problem at hotel upon check in had to move rooms dirty didn’t look like it had been cleaned used laundry took money didn’t work elevator and pool out of order staff very nice and helpful when they could

Family_with_children

4/10

Poor

12 Apr 2026

danielle

Floors and carpet were filthy in the halls pool closed by AHS, no hot water at 8pm, mold in shower and both elevators broken down.
Although bed and room were clean, guess you get what you pay for..
Would be a fine hotel is they’d spend some money on Reno’s and potentially had maids cleaning all day

8/10

Excellent

10 Apr 2026

Amber

Hotel was nice but the hot tub was not working

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Alonzo

It was a great stay will stay again

4/10

Poor

09 Apr 2026

Erinn

Room was large, but bare. Old, low, hard bed- bot enough bedding. No breakfast and not close to any restaurants.

There are better places to stay by the airport that are cheaper .

Family

4/10

Poor

09 Apr 2026

Wen Te

The airport shuttle was the main reason I choose this hotel. I waited for 25 mins and the shuttle bus didn't come. The staff asked me to wait for the next one which is an hour later or called Uber. I had to take Uber unfortunately.

You forgot to schedule my shuttle bus and not even gave an apology. Job well done!

10/10

Exceptional

08 Apr 2026

Chantel

Lovely place! Would definitely stay again. Friendly staff, very knowledgeable and accommodating. 5/5 :)

8/10

Excellent

07 Apr 2026

Marlene

Room was clean, includes a fridge and microwave for convenience Staff were all friendly but one lady who appeared to not like people ha ha. The parking lot has plenty of space. There was not a lot of noise coming from hallways and outside . Laundry room has 3 machines although I did not use them.
The location is a short drive to shopping, airport and casino.

2/10

Poor

06 Apr 2026

Brittany

I was extremely disappointed with my stay. The overall cleanliness of the hotel was unacceptable—common areas and rooms felt neglected and poorly maintained. The pool was especially concerning, with murky, dirty water that made it completely unusable.

To make matters worse, there were no towels available for guests, which is a basic expectation. Our room was not cleaned our entire stay. None of the ice machines on any floor were working during our stay, adding further inconvenience.

It also appeared the hotel was severely understaffed. With a full hotel, there simply weren’t enough staff members available to address issues or assist guests in a timely manner. Overall, the experience fell far below expectations, and I would not recommend staying here.

2/10

Poor

05 Apr 2026

Reynold

My room was not cleaned at all. Towels were not replace we hade to get from reception. Breakfast was not good.

Family_with_children

4/10

Poor

05 Apr 2026

Alan

Things looked clean on the surface.

But then its a case of not enough staff to keep things up and clean.

Only one elevator working with no notice of the other being out of order.

Pool was unclean
Hottub not hot or working

The water in hottub was Dingy

Over all propertie was in poor repair.

Only had 1 lightbuld between 4 lamps in are room.

Shower heads in are room and at the pool filthy and clogged.

Almost tripped on areas that the carpet was rolloing up.

Price of breakfast for what you get and time it takes was terrible.

Dining area was dirty because 1 server couldn't keep up.

Over all i wont be returning or recommending at all.

Partner

10/10

Exceptional

05 Apr 2026

Courtney

.

Self

10/10

Exceptional

04 Apr 2026

Andrea

Room was clean and staff were friendly.

Family_with_children

8/10

Excellent

04 Apr 2026

Dale

Carpet needs replacing

10/10

Exceptional

03 Apr 2026

jordan

Staff were great and clean rooms , great pricing

Partner

8/10

Excellent

03 Apr 2026

Susan E

Room was clean. But worn and dated. The soap dish in the room hadnt been cleaned for awhile.

Self

2/10

Poor

01 Apr 2026

Kristal

This hotel used to be great, but is now a total dive. It started when we got into our room and we noticed there was mold surrounding our shower which is disgusting.

The restaurant offers very limited options with very basic service. Our waitress told my husband he can get his own coffee from the lobby while we were sitting at the restaurant. I ordered a spinach and mushroom omelette and it came out with neither. I asked the waitress about it and she said oh sorry, we dont have any mushrooms and she walked away. The bar has barely any selection of drinks.

The pool was freezing and the hot tub was luke warm and very UNenjoyable.

Only one elevator worked the entire time.

The customer service at the front was also horrible. When checking in, the worker was busy talking to another worker. It felt like we were bothering them by being there to check in.

This used to be a great hotel to stay at, its very run down and dirty with terrible customer service. I would NOT recommend.

10/10

Exceptional

31 Mar 2026

María Lucia

Always a pleasure

Partner

4/10

Poor

29 Mar 2026

Roni

Run down…elevators were not working properly

Partner

6/10

Pleasant

23 Mar 2026

Manuela

This location did not live up to the hilton name, the room was just ok, and the pool was dirty, water was greenish and hot tub wasn’t working.

Family_with_children

8/10

Excellent

22 Mar 2026

John

Hot tub wasn’t working

8/10

Excellent

21 Mar 2026

Debby

My room was cold and couldn’t adjust it so they brought me an extra blanket. I looked forward to the pool and there were swimming lessons going on when I was in there. Very noisy

Self

8/10

Excellent

01 Mar 2026

Amanda

Everything was great minus the hot tub being closed

10/10

Exceptional

18 Feb 2026

Derrick

Rooms were clean.

8/10

Excellent

02 Feb 2026

Candace

Clean. Room was good but coffee machine did t seem to work. We had stayed at this hotel for the hot tub, but sadly it was very disappointing.

Friends_and_family Family

4/10

Poor

01 Feb 2026

Dale

While rooms themselves were fine, the rest of the hotel was in various states of disrepair. One elevator was not operating, main entrance was barricaded so had to use small side door with no auto door to assist in bringing in luggage. Business lounge was closed and not available for use. Hallways were in bad shape. Rugs needed replaced, bad paint and damaged walls. Parking lot and walking areas were extremely slippery and rutted from lack of any snow removal for some time. When the danger of walking to the hotel from our car was mentioned, it was pretty much brushed off by staff. We won’t be back.

Partner

6/10

Pleasant

30 Jan 2026

Lucille

Room was great, staff was great. Parking lot treacherous and very dangerous.

Partner

2/10

Poor

29 Jan 2026

Jodie

The room was filthy. I have photos of the black hair all in the bed (sheets weren’t changed), the desecrated chicken wing under the chair and the giant ball of dust uhanging from the ceiling. Dead bugs stuck to the curtains. I have stayed in a lot of hotels and this is without a doubt the most disgusting one. I reached out to the manager who never got back to me. Almost all of the amenities were out of order, including the business centre the front door and the hot tub. I could not recommend more strongly staying anywhere but this hotel.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Zeinab

Service was great and very friendly!

Business_and_leisure Family

2/10

Poor

23 Jan 2026

Braymond

No hot water, worn out bed, no stock in pantry. Don’t waste your time and just book somewhere else.

Business Self

4/10

Poor

16 Jan 2026

Ty

No hot water, dirty shower

Business

4/10

Poor

09 Jan 2026

Sherry

Pool area closed early and not accessible, no hot water in our room. Had to go to another room to get a shower.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Donnie

Gary at check in was great! Friendly and fast service. Clean room. Nice property

Leisure Family

2/10

Poor

27 Dec 2025

Manmeet

Very very poor staff support

4/10

Poor

23 Dec 2025

denis

Hotel was tired but that's ok just disappointing. No hot water for 14 hours. That's not acceptable. Hot tub cloudy and full of sand at bottom. We skip the pool and hot tub all together

4/10

Poor

23 Dec 2025

Gavin

No laundry facilities.
Everything else was perfect.

10/10

Exceptional

21 Dec 2025

Gavin

Nice room. Staff was. Very courteous.

6/10

Pleasant

20 Dec 2025

Jordan

Food was great

Leisure Self

10/10

Exceptional

19 Dec 2025

Anthony

Was a great stay

6/10

Pleasant

12 Dec 2025

Donald

Stayed 2 weeks ago and ice machines still not fixed. No glassware, all paper cups in room...terrible! Furniture in rooms stained and some wore out. Place has gone downhill every year.

Leisure Partner

6/10

Pleasant

12 Dec 2025

Alana-Faye

Hotel was clean. Bed was super uncomfortable and water was barely warm.
Breakfast at the restaurant was meh.

6/10

Pleasant

10 Dec 2025

Trevor

Once they showed up yes

Business Partner

4/10

Poor

08 Dec 2025

Hon Yui

Room is old, shower curtain smell like pee.

Business

10/10

Exceptional

03 Dec 2025

Siddhant

Yes

Business

6/10

Pleasant

29 Nov 2025

Donald

Been staying there since it opened and has gone down hill...lack of maintenance. Pool tiles lifting around hot tub, lights burnt out, beds are old, no hot water just warm. The area around the property has 3 feet of grass and never cut. Limited menu in lounge. Certainly not representative of hilton properties.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Travis

Clean and quiet

Business Self

10/10

Exceptional

23 Nov 2025

Amanda

Great very safe

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Brent

rooms were good, food was adequate. service was great and the shuttle was great as well

Leisure Family

10/10

Exceptional

06 Nov 2025

Lesley

No review

10/10

Exceptional

06 Nov 2025

Richard

Room was excellent and staff were very friendly and helpfull. The restaurant also had a reasonable menu for breakfast and supper.

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Michael

The entire hotel was without cable TV service over the weekend. The water temperature was barely warm enough to take a shower. The hotel hallways and stair cases are cold. The air temperature in my room was cool. My room thermostat did not work and it was not until the next morning that I found out that every room has different air temperature control some on thermostat and others on the HAVC unit itself.

Leisure Self

8/10

Excellent

28 Oct 2025

Penny

All good!

6/10

Pleasant

26 Oct 2025

David

No hot water for shower - everything is just basic there.

Leisure Partner

2/10

Poor

24 Oct 2025

Brittany

I checked in and was immediately uncomfortable by the desk agent. As soon as I got to the room, the pungent smell of something rotting hit me. I asked to be switched into another room and they made a big deal out of it. I then asked Expedia for a refund and they said the hotel had to approve if it. I literally didn’t spend an hour in this hotel and they refused to issue a refund. Expedia was NO help. As a solo female traveller, this is unacceptable. I know have boycotted all Hiltons.

Leisure Self

8/10

Excellent

16 Oct 2025

Alden

Beautiful hotel, hubby had breakfast and said it was awesome! Pillows and bedding are feather down, be sure to mention to the staff, they will change it out

Leisure Partner

8/10

Excellent

15 Oct 2025

Bonita

We stayed one night in transit and chose this hotel mainly for the pool, but it was closed for maintenance that day. It was disappointing since I had checked the website beforehand. It would have been nice if the hotel offered a small gesture to make up for it, but otherwise our stay was fine.

Leisure Family_with_children

4/10

Poor

14 Oct 2025

Dennette

They didn't have a breakfast

2/10

Poor

11 Oct 2025

camay

The check out staff were MIA I waited 15 for a staff to check out, when I checked out they made me wait another 10 minutes so the cleaning staff could inspect our room before they would refund us our security deposit. I was told it was policy, yes this was the the second stay they suddenly started doing this. We were travelling with our young son. I will never return and do business with this hotel ever again, you just lost me as a customer.

Friends_and_family Family

4/10

Poor

06 Oct 2025

Vincent

Elevator and hot tub broken
Shower needed repair in 2 different rooms

Leisure Friends

4/10

Poor

30 Sep 2025

Paul

room carpet dirty, coffee terrible, not enough shampoo, nor room key, no phone charger, please do not carry name of hilton

Business Self

4/10

Poor

29 Sep 2025

Leonard

Staff failed to respond to request to make up room, replace towels

8/10

Excellent

26 Sep 2025

Hannah

Safe and secure

Leisure Family

6/10

Pleasant

22 Sep 2025

Pam

It was meh

4/10

Poor

19 Sep 2025

Rebecca

The hotel was meh it definitely needs some upgrades. One elevator was out of service and the other one sounded like it was going to die. There was POOR communication between staff at breakfast and we ultimately ended up leaving hungry because of the sheer chaos. Room had mold in the shower and along the seal of the shower door, the bathroom door was dirty, there was coffee spilt in the coffee holder. We were super disappointed in our stay and wont be returning. However the pillows were super comfy.

Business Partner

8/10

Excellent

18 Sep 2025

Dana

very nice and clean and staff was great.

Leisure Friends

6/10

Pleasant

14 Sep 2025

Jennifer

We didn't have a lot of issues with the hotel or service, although the hotel could use a little love (ice machine not working, one elevator not working, hair dryer in the room didn't work). Our main concern was that the air conditioner was not working and it was 30 degrees in our room. We called the desk and were told that maintenace does not work on the weekends. They tried to see if we could switch rooms but they were completely booked. The next day we talked to the desk again and also learned that they are between maintenance guys and the new guy starts Monday. While we sympathize and were met with kind and apologetic staff we were hoping that more could have been done. We ended up each buying a fan at Walmart so we could try to have a more comfortable sleep. Perhaps having some fans on hand for situations like this might be a good idea, especially since maintenance doesn't weekends.

Family

4/10

Poor

14 Sep 2025

Varghese

Wont be sending our customers here again. Too many issues