Name: Tru By Hilton Edmonton Windermere
Address: 6025 Andrews Way, 4, Edmonton, T6W 1A4, CA

10/10

Exceptional

03 Aug 2026

Melanie

We sray locally all the time and this is now our favorite place to stay. Rooms are comfortable, clean and beds were great. I love how there is a pool table free to use, a very relaxed atmosphere here. Everyone that works there were professional, courteous and helpful. I highly recommend

10/10

Exceptional

03 Aug 2026

Jin Jiang

Friendly staff, clean room, close to transportation!

8/10

Excellent

03 Aug 2026

Kresten

Was a good stay , value for $$ was good . Were told breakfast was until 10am and was actually shut down at 9am so that was disappointing.

8/10

Excellent

03 Aug 2026

Ali

Very nice property. Accidently they checked us into a Wrong room on arrival! They immediately fixed the issue as we were surprised the room was not cleaned from last guest.

10/10

Exceptional

01 Aug 2026

Stephen

-

10/10

Exceptional

30 Jul 2026

Maria

The staff was very friendly and very helpful. The room was very nice and clean. Breakfast had a good variety. The location was very convenient for the place I needed to visit.

10/10

Exceptional

30 Jul 2026

Kristin

The room was really clean when we got there and ready for an early check-in. The front desk staff was friendly and accommodating and gave us all the information we needed for the hotel.

6/10

Pleasant

29 Jul 2026

Charla

Very friendly staff, main lobby was very strong of an air freshener smell. Rooms were clean except for the shower, shower had black mould along the bottom.

10/10

Exceptional

28 Jul 2026

Colton

Good affordable stay

10/10

Exceptional

28 Jul 2026

Crystal

Very modern! Loved it

10/10

Exceptional

27 Jul 2026

Mark

Good location, clean, newer hotel, great amenities, and breakfast included, with a fair price.

8/10

Excellent

27 Jul 2026

Shawna

Good location. Clean minimal hotel good for your price!!

6/10

Pleasant

26 Jul 2026

chantel

Staff were amazing. The rooms are average. My blinds were broken and the beds are starting to wear and uncomfortable. The outside of hotel is always unkempt and lots of weeds etc. No upkeep whatsoever. Tbe area is very convenient for shopping, restaurants and entertainment.

10/10

Exceptional

26 Jul 2026

Murray

Toilet seat in 320 needs to be replaced.
Staff very friendly and helpful.

10/10

Exceptional

25 Jul 2026

Dana

Have stayed here numerous times and have never had any issues. Great, friendly staff, always accommodating. Rooms are clean and fresh.

6/10

Pleasant

25 Jul 2026

Racressa

I liked the lobby, it was clean and smells clean. There's a pool table that you can play with your family and friends. The room is a bit tight and there was no microwave to heat up the food, you will have to go down to the lobby and heat your food there. I think the hotel is good for an overnight stay.

10/10

Exceptional

23 Jul 2026

Ron

This was the most impressive check-in I have experienced. The lady was extremely organized and polite. The room was good with everything one would need. If you didn’t have something in your room the front desk would be there to help.

8/10

Excellent

23 Jul 2026

Igor De Souza

Very nice place for a one-night stay, room is cozy. Breakfast wasn't not ideal because the common space cannot accommodate everyone.

10/10

Exceptional

22 Jul 2026

Lee-Raymond

Clean room very modern and nice

2/10

Poor

22 Jul 2026

Sundeep

- Horrible breakfast. Eggs were watery and coffee was just hot water, barely tasted it.
- The AC in our room barely functioned properly. It took quite a bit of time to cool a small room.
- Room had sharpie marks on the bathroom walls, and the bed head rest had slash marks on it.
- When we got into our room, the handsoap container was half empty and the bodywash was 1/4th full and house cleaning never refilled it.
- House cleaning only shows up every second day. Not daily.
- Diamond members get a parking lot space close to the entrance, which is also next to the normal parking space.
-Please go to Holiday Inn., across the street, it's so much better.
-We regret not going to the Holdiay Inn. across from us, we cried about it.

Partner

4/10

Poor

20 Jul 2026

Abdullah

Bedsheets were not changed. Nor we had handsoap or tiolet paper

Partner

2/10

Poor

19 Jul 2026

Aderonke

Never stayed here

10/10

Exceptional

19 Jul 2026

Carter

Great place to stay

Partner

10/10

Exceptional

17 Jul 2026

Angele

I love this hotel. I've stayed here many times. This is where I stay whenever I come visit family in Edmonton, it's my home away from home.

Family_with_children

10/10

Exceptional

14 Jul 2026

Zia

We are a family of 2 parents and 2 adult daughters from UK and stayed 9 nights to attend wedding functions. The stay was great. The beds comfortable , daily housekeeping, daily breakfast, fast WiFi, great location, reception with pool table and hot drinks, small gym and small pool. Ample parking and great location

Family_with_children

2/10

Poor

13 Jul 2026

Joanna

The AC and fridge sound will keep you up absolutely all night

Partner

10/10

Exceptional

11 Jul 2026

Melissa Anne

clean room, friendly and accommodating staff, free breakfast included with stay, parking lot has lots of space, nearby shopping centres, stayed in a pet-friendly room with very young kids

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Barry

Clean room.

Self

4/10

Poor

07 Jul 2026

francis

The pool is rented by a third‑party company for swimming lessons for non‑hotel guests from about 3:00 p.m. to 7:30 p.m. These lessons are for children aged two and under, and the area becomes very crowded with kids, parents, and instructors. There is no posted schedule showing when the lessons take place, and hotel staff do not provide any warnings or advance notice to guests.

6/10

Pleasant

05 Jul 2026

chantel

The check in was great 👍 Fast and convenient service. However, there were several unsatisfactory issues this time. First everyday the housekeeping staff kept coming in our room while we were there and the no disturb sign was on the door. Secondly, the mattress was very uncomfortable and we both woke up with back pain everyday. And I highly recommend bringing your own pillows. I understand this is a no frills hotel which I appreciate but it has gone downhill in the last year. Great parking and awesome area to stay in. Very convenient to shopping and restaurants. The grounds outside are disappointing as the weeds have over taken any landscaping that was previously done. Just looks like they can't be bothered to maintain upkeep. Truly was disappointed this time around.😕

Partner

10/10

Exceptional

03 Jul 2026

Jayani

-nil-

Partner

10/10

Exceptional

01 Jul 2026

David

Great

Self

10/10

Exceptional

30 Jun 2026

Virender

Very good keep.it up

8/10

Excellent

29 Jun 2026

Carrie

Smelled
Nice when you walk in. Could
Have used a couple
More towels.

Partner

6/10

Pleasant

28 Jun 2026

Daniel

Staff were inattentive, on their phone with legs up on a chair when I sat down on a chair and ended up with sticky dried juice on my new pants. Offered so laundry service or apologies. Became defensive. Very little pride in the property

8/10

Excellent

25 Jun 2026

Mina

Good

Family

10/10

Exceptional

24 Jun 2026

Vivian

Clean room , staffs are nice & helpful, good breakfast & lots of parking space.

Family_with_children

10/10

Exceptional

23 Jun 2026

Robert

Clean room, comfortable beds, friendly staff

Partner

2/10

Poor

23 Jun 2026

Cody

The sink was broken. The shower was broken and dirty. They were renovating the units on both sides of mine until 9 pm with very loud construction activity that was not noticed to the traveller.

Self

8/10

Excellent

22 Jun 2026

Leonard h.

No coffee in room I like coffee before I get up and leave room

Self

10/10

Exceptional

22 Jun 2026

Kelly

The hotel is great and all!

This review needs to SHINE on the staff member who treated us so amazingly well!!! The rest of the staff were fine but we pretty much only interacted with Shine during our few days here.
Her name is SHINE at the front desk. She was unbelievable!! Such a kind soul. She went over and above to make our stay more comfortable and one of the best experiences we have had at any hotels. We will be writing a dedicated email to the manager of this particular hotel to express how amazing she was. Unless you are the one who reviews these? If that's the case, this will cover how appreciative we are for her, but not express how well she dealt with us. Thank you Shine!!

Thanks and we will be staying here again if we can afford more nights in the near future when we come up for business.

Partner

10/10

Exceptional

21 Jun 2026

Mark

Great place, clean and modern.

Partner

6/10

Pleasant

21 Jun 2026

Theresa

Check in was great , friendly , spent 2 nights .
Soccer tournament so lots of young kids. Ours included. Our room didn’t get a clean . Had to go take our garbage and ask for replacement bags. Came in from very wet cold game and went to get the coffee supplied at front . It was lukewarm ,front end staff said come back in 15 and she was making more . Went back twice , no coffee.
Landscaping needs major clean up .
Breakfast was super busy , only skinny garbage cans for plates, cups,cutlery . Overflowed .

Did like the overall decor and quiet location . Close to many stores.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Sae Yun

All good

4/10

Poor

20 Jun 2026

Carol

Our keys didn’t work so I had to go back and have them redone. No direct contact to the desk unless he went down room was not clean hairs in the bedding and one sitting chair was absolutely filthy on the arms room was extremely cold. Tried the furnace set it to 75° and the air conditioner was still working so we froze all night not a great experience.

10/10

Exceptional

19 Jun 2026

Kyla

Room was what I needed, bed wasn’t super comfy, shower was great, amenities were good. No coffee in room but available 24hours a day in lobby- in the morning I trekked down to the lobby in my pajamas to get a couple cups🙊 Staff experience was very transactional and most times the front desk staff were on their cell phones looking very bored. If I am back in the city I will probably try a different hotel.

Self

10/10

Exceptional

12 Jun 2026

Pawandeep

Fantastic hotel. Great service and great location

Business

10/10

Exceptional

11 Jun 2026

Rodney

Everything. you would hope for.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Hadil

Very nice

Self

10/10

Exceptional

09 Jun 2026

Anthony

Very good choice

8/10

Excellent

08 Jun 2026

SAU YEE

Room was clean and spacious. Would be good if room amenities can be improved such as including electric kettle with coffee and tea bags.
Satisfied with the included breakfast which was simple but enough.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Stephen

Clean, modern hotel with friendly staff and a good complimentary breakfast. The location was convenient, and the common areas were well maintained. My only complaint was that the beds were quite firm, which made sleeping a little less comfortable. Overall, a great stay and good value for the price.

Partner

10/10

Exceptional

05 Jun 2026

Dan

Everything was perfect! Great complimentary breakfast and excellent service.

Self

6/10

Pleasant

05 Jun 2026

Karin

Rooms were very unclean. First room that shower had a terrible bad odour. Switched to another room it was dirty in the corner of the floors, dirty floor of the shower, something spilled and dried on the table. 3rd room we were put in same had dirty floors and when I checked the bed lots of dirt and grime between the bed and frame.
I had to have an early am surgery otherwise I would have tried to get my money back and switch hotels.
The front desk lady was very nice and helpful though which was nice.

Partner

8/10

Excellent

04 Jun 2026

Melanie

I would have given this an excellent but the housekeeping staff knocked on my door at 10:30 am and I was on a zoom call. When I didn't answer she jusy walked in. I mentioned it to the front desk staff upon checkout just to let them know. I worked in hospitality for many years, so I realized that there may have been a miscommunication about checkouts.So it wasn't a big deal. Other than that, I was thoroughly impressed with this hotel and loved the modern feel. I will be booking there for any other stay I have in edmonton. :)

Partner

10/10

Exceptional

04 Jun 2026

Donald

Rate

Partner

10/10

Exceptional

03 Jun 2026

lyle

Clean room

Partner

8/10

Excellent

02 Jun 2026

Michele

Nice new property well set up for kids/teens. Appreciated the boiled eggs and yogurt at breakfast and the always available
Mint tea.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Antonio

A great value.

Self

8/10

Excellent

01 Jun 2026

Lai King

The room is clean and spacious. Staffs are helpful. Fewer breakfast options, but overall is good.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Raditya

No microwave in the room,no coffee ,and one of the bed making so much of noise when sleeps in.

Family_with_children

8/10

Excellent

31 May 2026

Enas

Everything was okay overall. My room was cleaned during my two-night stay, the staff were friendly, and the bed was comfortable, but the breakfast was disappointing. The scrambled eggs were cold and dry, the bagel wasn’t fresh and it seems old bagel.

Self

6/10

Pleasant

31 May 2026

Martin

Had access to essentials

Partner

10/10

Exceptional

30 May 2026

Ian

No hot tub FYI. Everything was great though

Self

10/10

Exceptional

28 May 2026

Mark

Overall, a great place to stay. Especially convenient for travelers passing through, with easy access to roads connecting the Edmonton area. Shops and restaurants are also close by.

Family_with_children

6/10

Pleasant

25 May 2026

Adrienne

Overall stay in cant complain, our room was affordable. We did not swim as the pool looked a bit murky. We had something on our wall in our bedroom that looked gross.

10/10

Exceptional

25 May 2026

David

The staff are very helpful and made us feel like we were at home
The lobby is very inviting and breakfast was excellent
We walked every day over to the mall
We love staying here when we visit family in Edmonton

Partner

8/10

Excellent

22 May 2026

Michelle

Would be nice to have some microwavable meals available for purchase and/or some healthier meal type items to purchase. Also, the pillows were absolutely terrible. The staff were very nice.

Family

10/10

Exceptional

21 May 2026

Heather

Appreciated being able to check in early

Partner

10/10

Exceptional

18 May 2026

Mary Joy

For the breakfast cut-off time, 9am
is early. Could have been better if extended to 10am. Thank you.

Family_with_children

6/10

Pleasant

18 May 2026

Minzie

The hotel is clean and modern. Lots of space for hanging out in the lobby including a pool table. Cute vibe.
We stayed two nights and no housekeeping the next morning so needed to request towels. Pillows were very flat but requested more and were brought to the room. The rooms are not overly soundproof so it can get noisy. Breakfast was ok and served until 9am. Complimentary coffee 24/7.

Family_with_children

6/10

Pleasant

18 May 2026

Alisha

It was okay the hotel wasn’t the greatest super thin walls, the drapes were not black out, the pillows were questionable might as be we non existent Expedia said they had bathrobes when Infact the hotel confirmed that was an error overall the only okay thing was that they did give us an hour late checkout other than the convenience of location I don’t think I’ll be back to this specific hotel

Partner

10/10

Exceptional

18 May 2026

Girlie

Great location not too busy and close to main attraction in Edmonton. Includes breakfast and parking which is a big bonus. Staff were friendly and helpful. Love the room we have and the facility is great. Will recommend! 👍👍

Family_with_children

6/10

Pleasant

17 May 2026

Cheryl

Bathroom sink plug was closed with no drainage. Had to move to another room
Housekeeping doesn’t check bathroom essentials..found out while having a shower , the hair conditioner dispenser was completely empty.
How many days, of staff not checking it, does it take for the hair conditioner dispenser to be completely empty?
I took the empty container down to the front desk and they brought a new one up

8/10

Excellent

16 May 2026

Doug

This was a reasonably priced and reasonably appointed hotel. Very clean. Great staff. I would not call it fancy but it had everything we needed. And it was in a location in south west Edmonton that was ideal right off the Anthony Henday. Our friends, the west Edmonton Mall and the airport were all easily accessible.

Partner

2/10

Poor

11 May 2026

Scott

Great front desk staff. Very helpful.
Extremely cheap and uncomfortable bed and setup. The cheapest of sheets and pillows

10/10

Exceptional

10 May 2026

Lily

Free parking and comp breakfast is a bonus. I observed two breakfast undertakings and were most impressed with the staff on duty. The 2 ladies kept up with replenishing breakfast items, quickly cleared and cleaned vacant tables, kept the bench cushions decor intact, and refilled the coffee station in a timely manner. If I may ask, please reward both with a bonus for their dedication, efficiency and jobs well done.

My one recommendation is let guests know about having to telephone for “make up room” service. Being unaware, we were surprised when our room wasn’t done upon return during the day. No big deal, we retrieved fresh towels from the front desk.

We totally loved and appreciated the 24 hours coffee centre. The open pool table was an added touch. The only drawback was kids taking over and monopolizing the table throughout the day and night. Perhaps a sign could be posted regarding fairness and consideration for other hotel guests.

Another plus is the public microwave for guests use, to which we took full advantage of.

Thank you for our comfortable stay. Will definitely be back. 10/10.

Partner

10/10

Exceptional

10 May 2026

kristina m

Great stay! Breakfast was good.

Partner

8/10

Excellent

09 May 2026

Alice

The room with king bed was extra large
Liked the modern look!!

Partner

8/10

Excellent

09 May 2026

Tammy Lynn

Yes

8/10

Excellent

08 May 2026

Sharon

Small rooms but overall very clean.

Self

10/10

Exceptional

04 May 2026

Yousuf

Clean room, easy parking

Self

10/10

Exceptional

03 May 2026

Ga Yin

very clean and feel welcome at the reception. Thankful for the breakfast,

Friends_and_family Family

10/10

Exceptional

02 May 2026

Frank

it was really clean room and staff was awesome, I just wished it didn't have that much perfume in the lobby, Scent Free need to be carried out in the Lobby

Partner

10/10

Exceptional

01 May 2026

Donna

The staff there are wonderful. Very helpful, friendly and accommodating!

Friends

8/10

Excellent

30 Apr 2026

Caley

Liked the tranquil room, bed was relatively comfortable. Hotel was lovely, and a few mins away from lots of restaurants and shopping. Only downfall is the breakfast was terrible (hot food was gross) and pool needed cleaning.

Partner

2/10

Poor

28 Apr 2026

Greta

Highly recommend avoiding this hotel. I booked thru Expedia, and accidentally booked for 2 nights. Prepaid to make it easy at checkin. Nothing showing on my Expedia booking that I am unable to cancel. Realized 4 days before our stay that I booked 2 nights instead of one and reached out to the hotel. No response. Followed up for 4 days every day with no response from the hotel. Received a response on the day of check in that they could no longer refund for the extra day. When I asked to check in early, I was charged another $35 plus tax, which that is what it is, however avoiding responding to me so that they don’t need to refund me for the extra night is unacceptable. When speaking to front desk, they were rude, threatening, condescending and unwilling to help. Requesting management to reach out and help sort out this issue.

After processing how front desk spoke to me, we are feeling uneasy and unsafe and have moved hotels. Being safe in a hotel especially when u have my children with me is top priority.

Family_with_children

4/10

Poor

27 Apr 2026

E

I arrived at 7:30 PM exhausted—front desk staff were great, no complaints there.

The hotel is brand new (and very much still in a construction zone), but the real surprise was the youth soccer team treating the lobby like a FIFA training facility—balls flying into glass doors, windows, lights… chaos.

The room? Built with what felt like tissue paper. I heard everything—cars, hallway chats, neighboring rooms. Special shoutout to Michelle and her husband—I was fully invested in your evening. Earplugs were not optional.

No Wi-Fi anywhere. The Peloton wasn’t assembled. Breakfast was loud, messy, and completely overrun by kids. Also no non-dairy milk, which hits harder when you’re running on zero sleep.

Room details: parking lot lights beam straight in, blinds don’t fully close, and the shower/fixtures suggest this place was built in a hurry.

Overall: I kind of slept, heard everything, and paid $200 for the experience.

10/10

Exceptional

27 Apr 2026

Patrick

I’ve been staying there 3 times now and I wish the could update their pillows

10/10

Exceptional

26 Apr 2026

Ruth

It was clean and the staff were very pleasant.

Partner

10/10

Exceptional

24 Apr 2026

Krysta

The hotel was great. I was really impressed by the gym. Great variety of useful equipment to get a good workout in. Breakfast had great options too

Self

10/10

Exceptional

22 Apr 2026

Robert

Very friendly staff and excellent facilities - like the breakfast and parking and clean room.

8/10

Excellent

21 Apr 2026

Chao

The soundproofing of the hotel could be improved. On the first night, I was woken up in the middle of the night by children running and playing in the hallway. However, the following nights were very quiet, and I was able to sleep well. Overall, it was still a good stay. I would suggest that the front desk consider providing earplugs for guests to improve their experience.

Partner

10/10

Exceptional

20 Apr 2026

Jennifer

Over all experience was great. Room was a bit small but hardly a problem. Easy to access west Ed mall.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Marcie

I found this hotel to be unique and creatively decorated. Had everything we needed in the room. Only complaint would be the pillows were old and uncomfortable, need to be replaced. Breakfast was decent and enough options. Staff was kind. Would stay again.

Family

8/10

Excellent

19 Apr 2026

Rachel R M

The rooms are on the smaller side. I was disappointed there was no microwave and there is no Freezer in the fridge.
The pillows were flat. The hotel is new and clean. Staff were friendly. The breakfast was very standard.

Family

10/10

Exceptional

19 Apr 2026

Ty

Very clean room and friendly service

Self

2/10

Poor

17 Apr 2026

sungjin

Breakfast is prepared not for customer.
Oatmeal doesn't have nuts. Orange is very cheap one. Sausage is dry . This place is the worst breakfast in north America. Pancake machine was not properly working. Overall is one star.

Family

10/10

Exceptional

15 Apr 2026

Amanda

Amazing staff and hospitality. Great pancakes & friendly environment

Family

10/10

Exceptional

15 Apr 2026

Lonnie

No hot tub