Name: West Edmonton Mall Inn
Address: 17504 90 Ave Nw, Edmonton, T5T 6L6, CA

10/10

Exceptional

04 Aug 2026

Harold

They need more and better parking for the guests.

4/10

Poor

03 Aug 2026

Alisha

Needs a definite upgrade, small rooms, nothing to do at the actual hotel

6/10

Pleasant

02 Aug 2026

Garrett

Hotel is rough and dated. The room smelled musty all the time, Continental breakfast was disappointing.

Cleaning staff were very friendly and helpful, great location close to west Edmonton mall.

8/10

Excellent

01 Aug 2026

Jeremy

Breakfast room needs improvement

10/10

Exceptional

31 Jul 2026

Nadia

Super hotel pres du centre commercial. Les employés sont à l’écoute de nos besoins.

6/10

Pleasant

31 Jul 2026

Sheena

Breakfast was light.
Rooms were clean.
Parking not very good.
No pool on site and Edmonton mall pool closes very early.

6/10

Pleasant

30 Jul 2026

Lenny Lyn

It just close to the mall.

8/10

Excellent

30 Jul 2026

Dayle

The location was great in regards to the mall, but was sorry to see that they did not recycle. And their towels were of need of replacing, hard, rough and small.

6/10

Pleasant

29 Jul 2026

Nicole

Thé breakfast was horrible and the room was not big enough for the amount of guests . We only ate there the first morning.

6/10

Pleasant

29 Jul 2026

Kirsten

Booked through Expedia, water park pass deal not applicable. That’s not made very clear on the listing. During check out time, the elevator was under maintenance. No signs to indicate that, everyone stood at the elevator for it to not be in service. The continental breakfast is so small and barely any choices. Only protein offered was hard boiled eggs. Conveniently across the street from the mall, sure, but I’d splurge and stay at Fantasyland across the way who at least gives you 40% off water park passes and amusement park passes. Good enough to stay at I guess if you don’t need a pool or breakfast.

6/10

Pleasant

28 Jul 2026

David

Good value for the money, Good breakfast

8/10

Excellent

27 Jul 2026

Brock

Enjoyed our stay, there was new laminate floor, the room was very clean good working air-conditioner and housekeeping staff were good. Would definitely stay again only wish rooms had a microwave in them. They do have fridge. The one negative is the breakfast room is no where big enough for the size of hotel lots of people just took breakfast back to their rooms, and nothing like pancakes or anything else hot just toast, bagels muffins and cereal, we choose it because right across from mall .

6/10

Pleasant

27 Jul 2026

Christine

Great location.
Breakfast was not the best, rooms aren’t soundproof you can hear everything, and there is no microwaves in the room. Cleaning staff are very loud in the morning.

10/10

Exceptional

26 Jul 2026

Terell

Na........................

10/10

Exceptional

26 Jul 2026

Tania

Easy access to WEM

6/10

Pleasant

26 Jul 2026

Kelsey

The room itself was clean and main areas, but it could use some reno’s as it is dated

6/10

Pleasant

26 Jul 2026

farah

The iron was absolutely horrific.

2/10

Poor

26 Jul 2026

Dennis

When I booked the rooms it appeared that there was water slides available at the hotel. The picture on the Expedia booking site has a picture of water slides. There was but only for a large fee. I only booked the rooms there cause I thought the water park was included. There was no microwave to warm up food or drinks in the room. The worker behind the desk when we checked in had way too much cologne on where you can smell it throughout the whole lobby.

4/10

Poor

25 Jul 2026

R & E

When we arrived, the staff saw us struggling and didn’t offer to help. As soon as we entered the room, there was a dirty towel by the door and two additional towels under the sink. The glasses were dirty with smudges, the shower curtain/wall was covered in hair…. The only great thing about the room itself was the beds were made with clean sheets. Also someone left their dirty underwear

4/10

Poor

24 Jul 2026

Bernie

It was dirty everywhere, the shower had no pressure, the tap was rusting shut, it definitely wasn’t worth the money. It is across from the mall so they can charge whatever they want!

4/10

Poor

23 Jul 2026

Krista

While the room smelled clean, the floor felt gritty and the bathroom had hair on the ceiling. Front desk staff where rarely present, always in a back room. The wifi was unusable on our phones. It was so slow, we could not google cast to the TV, which was the only way to watch shows. Breakfast was disorganized and did not meet the expectations for the price of this location. The only benefit was location. Would not stay here again.

6/10

Pleasant

23 Jul 2026

Tyler

It was OK at best. Parking for maybe 25 vehicles, underground parking is too small for a truck, rooms were clean but minimalistic. The biggest issue was the noise. It was EVERYWHERE. Throughout the evening and night. The staff seemed content to do absolutely nothing about it. Its simply not worth saving a few bucks.

10/10

Exceptional

23 Jul 2026

Femke

Great stay at the WEM Inn. Third time and each experience was easy and clean. Best location and great value for what you get.

8/10

Excellent

23 Jul 2026

Terell

Na.......................

2/10

Poor

22 Jul 2026

James

This property was not very clean. The first thing I did was go buy cleaning products so I could clean the bathroom. I was very disappointed. Also, they charge for parking, and the parking is a very tight fit and crowded. And the staff we dealt with couldn't fi d our reservation, and kept leaving to fo deal with other guests while being very rude about the fact that our reservation wasn't there. He eventually found it and still tried to make it sound like it was our fault he couldn't find. I was not impressed at all with our stay there.

8/10

Excellent

22 Jul 2026

Michelle

There was a misunderstanding at first regarding early check-in however it did get resolved quickly. Also, this isn't really the hotels fault but the people above were very noisy. They walked hard. Other than that the hotel is conveniently located right across the mall which made it easy for us to go back and forth. I would definitely stay there again.

Family_with_children

10/10

Exceptional

21 Jul 2026

Pauline

The hotel is across the street from the mall. It was a great location and the room was great. Breakfast wasn't much and it's a really small area so you need to be there early to get a seat.

Family_with_children

10/10

Exceptional

18 Jul 2026

Rod

Good hotel nice and close to the mall.

Family_with_children

6/10

Pleasant

17 Jul 2026

Mariano

The location is very convenient, we booked a room for 5 person, they gave us only 2 queen bed that good only for 4 people, we paid $44 extra for cot bed, the room has no microwave, and the water pressure is too weak when you're using the shower, if you are looking for a convenient location this is a good one.

Family_with_children

4/10

Poor

17 Jul 2026

Maxine

Was told there would be laundry facilities for us to use, there wasn't. Breakfast wasn't always fully stocked.

Family_with_children

2/10

Poor

16 Jul 2026

Kenyon

Nasty hotel

Partner

8/10

Excellent

16 Jul 2026

Tammy

Really close to west Edmonton mall

Family_with_children

10/10

Exceptional

13 Jul 2026

Dany

All qas good

8/10

Excellent

13 Jul 2026

Ronald

The breakfast was meagre. Rooms were cery clean

Family_with_children

8/10

Excellent

13 Jul 2026

Eric

Great location to the mall! 5min walk. Slow check in . They need a bell at the front desk.

Self

10/10

Exceptional

13 Jul 2026

Marites

Nice and clean room although there is a unhooked or broken curtain but overall it was a nice stay.

Family_with_children

8/10

Excellent

12 Jul 2026

Becky

Location and price was great!

Family_with_children

2/10

Poor

12 Jul 2026

Jack

They overbooked the hotel. They had to shuttle me off to another property.

Self

8/10

Excellent

11 Jul 2026

Akiho

👍

Family_with_children

10/10

Exceptional

10 Jul 2026

Ashley

Nice place to stay. Staff were friendly.

Partner

10/10

Exceptional

10 Jul 2026

Allyson

Everything was great but the TV wouldn't work and you couldn't get through to the front desn

Family_with_children

8/10

Excellent

07 Jul 2026

jerritt

A

8/10

Excellent

07 Jul 2026

Chance

It was a good stay

Family_with_children

8/10

Excellent

06 Jul 2026

Christine

Convenient place to stay, right across the street from West Edmonton Mall. Clean rooms, friendly staff. Parking is lacking, not many outdoor stalls, only 2 handicap stalls, There is underground parking if you can't find parking on the grounds, but they charge for those even with a handicap sticker. Overall I would stay here again.

Self

10/10

Exceptional

05 Jul 2026

Jeff

Safe parking and the staff are great. You can walk to the mall or jump on public transit to get you around the city.

Self

8/10

Excellent

04 Jul 2026

Rory

Its right across the street from west Edmonton mall. Parking was kind of a pain and the loby and hallways kinda smelled funny. Room was clean enough i could sleep there

Friends

10/10

Exceptional

04 Jul 2026

Rochelle

We stay Here every year.
We love the convience it offers to everything clean room ,great breakfast

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Marlyn

We are looking for free sausages with our breakfast like Days Inn Hotel hopefully there is at least sausages or bacon and croissants.
But we had a nice stay during our vacation.

Partner

10/10

Exceptional

28 Jun 2026

Natalie

Second stay at this location. It's clean and bright. Proximity to the mall is perfect.

Friends_and_family Family

4/10

Poor

28 Jun 2026

James

Caters to budget crowd. People smoke right out front and no lobby bathroom.

8/10

Excellent

22 Jun 2026

Patt

Parking was crowded

Partner

8/10

Excellent

21 Jun 2026

Cristina

The hotel is fine,the only downside is the breakfast area is small.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Heather Lynn

Really close to the mall, breakfast was decent, prices were good

Family_with_children

10/10

Exceptional

18 Jun 2026

judivina

Breakfast was decent and filling..Very gpod location,just right in front the Mall..Staff are great!!We had a great stay..will surely recommend it to friends..

Family_with_children

8/10

Excellent

17 Jun 2026

Viktor

This hotel is conveniently located across the street from WEM.
Their continental breast was OK. Coffee was not good.

Business

6/10

Pleasant

17 Jun 2026

Amanuel

Just the room nothing else.

Family_with_children

8/10

Excellent

16 Jun 2026

Benny

The room is very spacious and clean. the floor is hardwork and better than carpet. The air conditioner is working perfectly but it cannot provide heat when the weather became old at night time.

Partner

8/10

Excellent

16 Jun 2026

Igor

I recently stayed at the West Edmonton Mall Inn and overall had a very positive experience.

The room was clean, comfortable, and well maintained. The staff were friendly, professional, and helpful throughout my stay. The location is also very convenient, especially for anyone visiting West Edmonton Mall.

The only disappointing part of my stay was the complimentary breakfast. Unfortunately, it was the poorest hotel breakfast I have encountered in North America so far. The selection was extremely limited, and aside from hard-boiled eggs there was virtually no real food available. Guests expecting even a basic hotel breakfast with a reasonable variety of hot or substantial options will likely be disappointed. While I appreciate that breakfast is included, the quality, variety, and overall offering fall well below what I would expect from a hotel.

Everything else was great, but the breakfast needs major improvement and did not meet the standard I would expect from a hotel offering complimentary breakfast.

Family

6/10

Pleasant

15 Jun 2026

TARA

The hotel location is convenient for the mall, but the number of drugs and homeless hanging around the parking lot is disturbing. There was a stain on the towel in the room, and the ice bucket had hair in it. We have stayed at this hotel many times, but this may be the last, sadly the location is just getting too sketchy. Never had the breakfast as there was a line up to get into the small room which is oddly on the third floor.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Brenda

Clean and quick check in and checkout

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Becky

The check in staff was kind of impolite and unfriendly:-(
The location was great, it's close to Edmonton mall.

Family

10/10

Exceptional

12 Jun 2026

Terence

Easy parking. Awesome location. Very friendly staff. They helped when I lost my wallet and follower up.

Business

10/10

Exceptional

12 Jun 2026

William

all good. Can use a microwave

Partner

6/10

Pleasant

11 Jun 2026

Dennison

Staff is helpful

Family_with_children

8/10

Excellent

11 Jun 2026

Bonnie

A perfect hotel to stay which is close to West Edmonton Mall for a reasonable price. The staff were friendly, hotel clean, and the free continental breakfast was good. I would definitely stay here again

8/10

Excellent

11 Jun 2026

Mary

Get rid of the smell of smoke in the hallways

Friends_and_family Friends

2/10

Poor

09 Jun 2026

Preston

The staff at check in were the rudest wickedest people we’ve ever met. Water pressure was so low in the shower that we couldn’t shower properly. Someone upstairs started stomping and jumping on the floor at 5:30am and staff did nothing about it. We asked for 2 extra pillows and a blanket and our room was inspected by the chambermaids. They were not willing to give us extra pillows until they confirmed inside our room that there was 4 of us staying and not enough pillows. This was an invasion of privacy and not nessicery at 11pm as my wife and her friend were in sleeping attire. The breakfast was horrible and made us sick after.

Friends

4/10

Poor

09 Jun 2026

PENNY

Disappointed! Breakfast was mediocre.

Self

8/10

Excellent

08 Jun 2026

Christopher

It has the location I was looking for

Self

8/10

Excellent

08 Jun 2026

Debbie

Very clean, nice room. Comfortable bed, big desk area to put your things or to sit and eat, but only one chair. Perfect location to walk across the street to the mall. No mini fridge. Breakfast was okay.

Partner

10/10

Exceptional

07 Jun 2026

Karen

Great location, clean room, we had a great stay!

Family

8/10

Excellent

07 Jun 2026

Josh

Bathroom had a used towel left on the shower curtain rod, and the tub didn’t divert the water to the shower head properly so there wasn’t a great water pressure. AC worked well and the rest of the room was clean and worked well for us.

Friends_and_family Friends

4/10

Poor

07 Jun 2026

Christine

My family and I stayed at WEM Inn for 3 nights, 2 days and the description of having access to all amenities such as a bowling alley and things alike was deceiving as none of these activities are on site. Everything listed is at the mall for an additional cost.

The service was not terrible for it being a smaller site in comparison to larger major chain hotels. It is well kept however, I would not recommend for long stays.

The free breakfast option although available, going to a nearby Denny's may work better in anyone's favor.

I unfortunately would not return.

Family_with_children

10/10

Exceptional

05 Jun 2026

Kendra

Clean and good breaky

Partner

10/10

Exceptional

05 Jun 2026

Ryan

Staff was phenomenal and the hotel location is so convenient.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Tracy

The shower in the room didn’t work very well and there was no food vending machines accessible, if you wanted a snack or drink you had to go down to the front desk and the Hotel front desk attendant had to unlock the food and drink cupboard and you had to purchase it at the front desk. Very inconvenient

Self

8/10

Excellent

04 Jun 2026

Minerva

Close to the mall, literally right across the street.

Family_with_children

8/10

Excellent

03 Jun 2026

Jake

The breakfast started too late in the day for me to take advantage of it.

Self

4/10

Poor

02 Jun 2026

Paul

Check in person not very friendly and didnt feel welcome

Business Family_with_children

8/10

Excellent

02 Jun 2026

Susan

Great location! The hotel has lots of parking and it’s free!

Partner

6/10

Pleasant

02 Jun 2026

Kristel

The TV and shower didn’t work properly. No breakfast choices for a celiac.

Family_with_children

4/10

Poor

01 Jun 2026

Katie

It’s ok as a crash pad if you’re spending all your time at the mall

Friends_and_family Family

10/10

Exceptional

31 May 2026

Desiree

Clean, quiet and right across from the mall. Can’t complain. :)

Friends

8/10

Excellent

30 May 2026

Parrish

Needs microwave in the room for snacks.

Friends_and_family Family

10/10

Exceptional

29 May 2026

LINDA

The stars of this property are it's staff, cleanliness and location proximate to the West Edmonton Mall. The staff want you to enjoy your stay and will go the extra mile to make that happen. The rooms are large, comfortable and clean. I will stay here again!

Self

8/10

Excellent

28 May 2026

Samantha

Perfect location for a planned visit to West Edmonton Mall

Family_with_children

10/10

Exceptional

27 May 2026

trudy

Highly recommended

6/10

Pleasant

27 May 2026

Joan

West Edmonton Mall Inn was across the street from the West Edmonton Mall. You will need to cross a parking lot and a two way street to get to the mall from the hotel. This hotel has a microwave and offers free continental breakfast. It is near a playground and a soccer area. The bathroom facilities need an update. Water flow was slow in the faucet sink and took a while for the water to warm up. They allow baggage storage prior to check in and after check out. Overall, the hotel was okay.

Family_with_children

8/10

Excellent

26 May 2026

Heather Anne

Parking is good

Partner

10/10

Exceptional

26 May 2026

Rhonda

Clean room and great location

Family

8/10

Excellent

26 May 2026

Ian

I was able to choose a room, the room was big, clean and 2 beds. No microwave in the room and one down the hall. Right over the road from the West Edmonton mall. Breakfast was continental and plenty to choose from - great!

Self

6/10

Pleasant

26 May 2026

Don

Room is clean. A few choices of food for breakfast and has a small space.

Family_with_children

6/10

Pleasant

24 May 2026

Alison

Helpful friendly staff. Loved walking to mall. The room was clean, but in poor repair with damaged furniture and bubbled wall paper. Didn’t impact function but was not aesthetically pleasing.

Family

8/10

Excellent

24 May 2026

Kristin

Family of 5 stayed for 2 nights
Pros:
Loved the easy access to West Ed mall. Had very nice and helpful front desk staff both at check in and check out. Cleaning staff/housekeeping, breakfast stafff were all very friendly and polite.
Rollaway cot fit nicely in the room.
Breakfast wasnt fancy but it was kept well stocked and had enough options that everyone found something they would eat even if it was just a bagel, yogurt or muffins.
Rooms were nicely renovated and clean. Beds were decent to sleep on, and the AC worked great.
\"Cons\":
The hotel was seemed quite warm inside and had a bit of a musty older smell. It wasnt terrible but is noticeable.
Elevators were slowly and clunky but definitely better than no elevators!
We will definitely stay here again with it so close to the mall and how affordable it is!

Family_with_children

4/10

Poor

24 May 2026

vishal

We just found out that all the rooms are connected, which was unexpected. Our next-door guests had a baby who was having a hard time settling down, so the noise was a bit concerning during our stay. Other than that, the location was excellent, the breakfast was great, and everything else was perfect as expected.

Family_with_children

10/10

Exceptional

23 May 2026

Sherry

Very nice and so close to the mall

Family_with_children

4/10

Poor

22 May 2026

Frederic

I was asked by the person at the front desk “whats wrong with your face?” At the check in. It was strange and uncalled for. The pillow smelled like chemicals and shower water pressure almost inexistant.
It felt run down and cheap.

Self

8/10

Excellent

21 May 2026

wendy

Traveled with the kids , super great location next to mall . Hot showers . Decent stay

Family_with_children

8/10

Excellent

20 May 2026

Justin

Totally fine, breakfast quite basic but better than nothing.