Name: Matrix Hotel
Address: 10640 100 Avenue NW, Edmonton, T5J 3N8, CA

8/10

Excellent

01 Aug 2026

Dwight

The suites could do with an upgrade. Clean but the couch and mattress had very poor support due to usage.

4/10

Poor

01 Aug 2026

Janelle Rae

Stayed at this hotel for an event and our room wasn’t ready, they said 10-15 wait. We came back 40 minutes later and they said 10-15 min wait. We were late for our event as we couldn’t get ready. Were told a $30 discounts would be applied and that never happened. Cherry on the cake went back to our car and there was 2 parking tickets on the window after they took our license plate at the front desk? Poorly run place

8/10

Excellent

30 Jul 2026

Camryn E.

Restaurant has the wrong hours on google. Breakfast voucher doesn’t pay for entire meal. Hotel is very well kept, not terrible for homeless outside in downtown Edmonton

2/10

Poor

30 Jul 2026

Mahad

I picked the wrong day and had to go back to work asked Expedia if they could change the date for me they said only if the hotel will and they refused me for no reason same room same rate just different date lost my money they got it and didn’t have to clean the room after scummy if you ask me

Self

10/10

Exceptional

30 Jul 2026

Emily

Nice

8/10

Excellent

29 Jul 2026

Shayne

Friendly staff and the rooms were nice and clean. Cleaning staff asked daily if we needed anything. Great location for us, between the concert venue and West Edmonton Mall. Excellent price if you’re looking to save a few bucks compared to hotels near by.

10/10

Exceptional

29 Jul 2026

Joanna

Excellent stay! The hotel was clean, comfortable, and well-maintained. The staff were friendly, welcoming, and made everything easy from check-in to check-out. I had a great experience and would definitely stay here again the next time I'm in Edmonton. Highly recommend!

8/10

Excellent

29 Jul 2026

Ryan

Pros
-Friendly, accommodating staff
-fairly clean/upkept

Cons
-there are no plugs near the bed. The phone charger thingy they had didn’t work, and looked like it had never been wiped down.
-there isn’t enough parking when it’s busy, and vehicles had windows smashed in the overflow.
-for some reason motorbikes were allowed to park on the sidewalk where people walk. (At the time they were there, there was plenty of parking spots in the lot)
-breakfast prices could be a little more reasonable, considering the price of hotel and parking.

10/10

Exceptional

28 Jul 2026

Monique

Great experience. Staff was helpful and kind

8/10

Excellent

28 Jul 2026

Buck

Hotel was a little older than expected, could hear people in the next room through the walls very easily. Nicely updated with modern decor. Staff was very helpful. Excellent location.

4/10

Poor

28 Jul 2026

Colin

Our stay at the Matrix was disappointing. The room was worn, furniture stained, and the covered parking garage was full and partially closed. I was scolded in the shower trying to get the shower head to work. Overall, the jr. suite we stayed in was just ok, nothing special.

8/10

Excellent

27 Jul 2026

Spencer

Great hotel, the only thing is they have really slow elevators, and it was very busy from a concert so there were huge line ups at the elevator, but you’d be on the 10th floor so stairs wasn’t really an option.

4/10

Poor

27 Jul 2026

Greg

We recently stayed at the Matrix Hotel for two nights and, unfortunately, our experience was very disappointing.

One of the main reasons we booked this hotel was because we were told that covered parking would not be an issue. When we arrived, there were no covered parking spots available, and finding any parking at all was extremely difficult. The only parking we could find was uncovered and not monitored, which was frustrating considering what we had been told before our stay.

We also discovered that the complimentary Wi-Fi was essentially unusable for our needs. None of our devices would connect properly, leaving us with no choice but to pay an additional $12.95 per day for the premium Wi-Fi just to use our laptop and access the internet.

The room itself was much smaller than expected, and the bathroom's sliding door offered virtually no privacy.

What was most disappointing, however, was the level of service we received throughout our stay. Shortly after checking in, we called the front desk requesting extra towels and a blanket. We were told they would be brought up, but nothing ever arrived.

The next morning, we asked again for more towels, face cloths, and a blanket. We eventually received two towels and two face cloths, but were told the blanket would be sent up shortly. Once again, it never arrived. When we called the front desk a third time, we were told there were no extra blankets available. In all our years of travelling, we have never stayed at a hotel that

10/10

Exceptional

27 Jul 2026

Silvio

It was clean room and overall splendid experience

10/10

Exceptional

27 Jul 2026

Paul

All good.

8/10

Excellent

26 Jul 2026

Michael

Central location

8/10

Excellent

26 Jul 2026

Dawn

Big cozy beds

4/10

Poor

26 Jul 2026

MICHAEL

The hotel it self was good but they add on extra fees,that they don't tell about until checking out.

6/10

Pleasant

26 Jul 2026

Alison

The room wasn’t ready when we checked in at 3pm. After waiting for two hours they finally had an available room. After a long travel day this was a slight inconvenience. The room however was clean and the bed was comfortable.

8/10

Excellent

26 Jul 2026

Regan

Excellent central location...walkable to lots of restaurants (Starbucks is attached!) and Ice District, easy transit to Colliseum. King sized bedroom bathroom was small but had everything you need. Requested service was excellent. Elevators were slow, parking not great and not free, very limited loading zone in front of hotel, furniture a bit scratched. But overall a great stay.

4/10

Poor

26 Jul 2026

Keyana

That my truck windows were smashed
out in there parking lot

8/10

Excellent

25 Jul 2026

Mary Roberta

Great location, polite staff, parking was tricky and often full and the parking fees weren’t explained at all.

10/10

Exceptional

25 Jul 2026

Landon

Paid $30 parking fee and gave front desk my license plate number. Woke up to a $100 parking ticket. Front desk took ticket and said they’d take care of it. Hoping they actually do.

10/10

Exceptional

25 Jul 2026

Abhijit

Very clean room and modern

10/10

Exceptional

25 Jul 2026

Giuseppe

Rooms clean and very modern. Good staff. Would recommend to stay at this Hotel. Reasonable price.

8/10

Excellent

24 Jul 2026

Paul

The room and all amenities were comfortable and clean
All Staff were courteous and helpful
Breakfast was a full buffet. Food was well presented and had a variety of offerings.
Location of hotel felt safe, close to various workplaces and the conveniences of downtown.

My only critique were the dinner items I chose.
1. Fish and chips. While delicious, the 1 serving of fish was small and overwhelmed by the serving of french fries. I found it overpriced for its serving size.
2. The creme brulet was okay but it was overpriced for the serving size.
For supper I was disappointed for its offering and overall quality.

Other than my choice for supper, my stay was pleasant.

6/10

Pleasant

24 Jul 2026

tapan

Its okay

6/10

Pleasant

24 Jul 2026

Jenn

Didn’t appreciate the addition charge of $30 to park at their hotel. (That’s normally what you pay for valet. Breakfast vouchers should just be given at check in regardless if we want to use them .rooms were clean and decent location

Partner

8/10

Excellent

24 Jul 2026

Laura

Clean and simple. Good value for what I paid. But nothing spectacular.

4/10

Poor

24 Jul 2026

Amritpal

Not recommended

10/10

Exceptional

23 Jul 2026

Treena

Met all my expectations

10/10

Exceptional

21 Jul 2026

Andy

Limited staff but each one was very friendly! Nice location, some access to good Donairs and diners. Will be back again!

Partner

8/10

Excellent

21 Jul 2026

roger

Had a nice stay, was convenient and good location to walk to the Kinsmen park for the Great Outdoor Comedy Festival, and to the downtown Taste of Edmonton.
Room was clean and comfortable, a bit dated, and the bathroom has a strange rolling barn door that doesn’t allow someone to have full privacy when sitting on the throne.
Didn’t eat here. Never realized we had a F&B credit with our booking until after checking out, and this wasn’t mentioned when checking in which is unfortunate. Would still stay again if the price is right.

Partner

8/10

Excellent

21 Jul 2026

Kris

Clean room, breakfast good, staff friendly just a few extras $ (parking, early check in, needed to spend more for the breakfast despite Expedia food credit).

Partner

10/10

Exceptional

21 Jul 2026

Marvin

Only 1 staff at desk Loud party woke me up at 4 am Rooms was nice but with minimum staffing the wait to talk to some one Check in or check out is not optimal Very unusual to have such a low presence of staff Does not give a feeling of security or elevated service

Partner

10/10

Exceptional

20 Jul 2026

CHRISTINE

Close to Roger's Arena

Family_with_children

10/10

Exceptional

20 Jul 2026

Treena

Enjoyable stay

Partner

10/10

Exceptional

20 Jul 2026

Melissa

Clean
Good location
Easy parking that’s covered and only 10.00 night
Good food at the restaurant and lounge
Beautiful views
Quiet location
Breakfast buffet

Self

8/10

Excellent

19 Jul 2026

Janice

Great location, friendly staff, beautiful lobby. Only recommendations: more pods of coffee with caffeine in the room. We had 2 decaffeinated and 1 caffeinated, not enough for 2 sleepy people, though the free Starbucks in the lobby did make up for that. Also, it might be nice if the lounge stayed open later than 10. After dinner out we would’ve had a nightcap before bed but last call was over at 9:45. That’s it. We’ll be back.

Partner

10/10

Exceptional

19 Jul 2026

Tamara

Well located with lots of amenities. Would definitely recommend.

Partner

4/10

Poor

19 Jul 2026

Hannah

When we arrived at 1430 to check in for 1500 scheduled check in we were made aware that the room was not ready yet. Went for a drink and came back at 1530. Made aware again that the room was not ready, they compt our parking but never was there an offer to call us when the room was ready. Only when my husband brought up that the agreement we signed online was a 1500 check-in and Matrix was not following up on their end of the deal, mentioning that there might be a negative review, then all of a sudden, there was a room available. Then we get to our room, one staff member knocked once and came into our room and could not communicate what he needed, and just passed us a towel. The parking lot was littered with garbage. Both my husband and I felt the room was fine, just the service was not up to par. Will be considering another hotel next time.

Friends

10/10

Exceptional

19 Jul 2026

Jason

I had to cancel one night and Expedia and the staff were great about it.

8/10

Excellent

18 Jul 2026

Cara

Have stayed at the Matrix multiple times now and always enjoy my stay. Only complaint are the TERRIBLE bathroom doors in the rooms. They are sliding doors that have an open gap around the edges of the door so you really don’t get full privacy. Wish they would fix this

4/10

Poor

18 Jul 2026

Karin

Room was clean but beds were so small and uncomfortable. We were a family of 4 with only 2 big towels made available. The front desk was really kind and helpful but unfortunately it didnt make up for a bad nights sleep, bad and expensive breakfast and sore bodies the next day.

Family_with_children

10/10

Exceptional

17 Jul 2026

Nitanis

Was a good place to rest in Edmonton

4/10

Poor

17 Jul 2026

Mandee

Stayed here years ago and remembered liking it. Was disappointed in cleanliness. Grime, fingerprints, gunk in corners, worn down. Felt icky. Parking and breakfast was an additional fee which was disappointing too. Probably would not stay again.

Partner

10/10

Exceptional

13 Jul 2026

Tammy

The hotel is in a central convenient location. The room was spacious and was very quiet at night. The staff were polite and helpful. Check in and check out were seamless.

Self

10/10

Exceptional

12 Jul 2026

Helen

The breakfast is great and the server were very accommodating.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Maddie

Charging $30 for parking for 1 night is insane. Scan the parking QR code and pay directly on there.

Friends

10/10

Exceptional

12 Jul 2026

Fraser

Everything about the property was excellent. I would stay again. The only problem I have is that I gave them a $100 deposit on arrival and it is still on my Mastercard? They said it would be taken off after I left?

Self

10/10

Exceptional

11 Jul 2026

Marshall

x

Partner

8/10

Excellent

11 Jul 2026

Brian

Unfortunately there was no tv cable working for 2 days i was there. Maybe outside the control of the hotel?

6/10

Pleasant

11 Jul 2026

Chantelle

It was nothing special. Rooms a little older and there was some stains on the bedspread. Only one bottle of water for two people.
Air conditioning fan was quite loud and the doors were even louder.

Partner

10/10

Exceptional

11 Jul 2026

Peter

Excellent value, good location, helpful staff. If you arrive after 4pm, better to pay for your own overnight parking ($6 vs. Matrix $30).

Self

10/10

Exceptional

09 Jul 2026

Yaroslav

Old

4/10

Poor

07 Jul 2026

wade

Honestly, it has aged as we stayed here years ago...location is still great and you can tell staff is trying their best.

Time for new upgrades.

Partner

10/10

Exceptional

06 Jul 2026

Luis

Central down town, very easy to get in and out.

10/10

Exceptional

06 Jul 2026

Jungwoo

Delicious breakfast and very helpful staff

Self

8/10

Excellent

06 Jul 2026

Patricia

The hotel is centrally located coffee shops restaurants bars all great.
The staff are friendly and professional.
The rooms are large clean and comfortable.
We recommend the hotel.

Partner

8/10

Excellent

06 Jul 2026

Esmail

Nice hotel, great location, friendly staff, large rooms .

Family_with_children

10/10

Exceptional

05 Jul 2026

Cathy

We’ve stayed here many times before. Never disappointed. Great staff. Very nice rooms. And awesome breakfast.

Partner

10/10

Exceptional

05 Jul 2026

Isaac

Serene environment with welcoming staff.
It was home away from home experience.

Family_with_children

10/10

Exceptional

04 Jul 2026

Sylvie

Hôtel bien situé avec bon restaurant. La chambre était propre et le lit confortable. Les employés sont serviables

Self

10/10

Exceptional

04 Jul 2026

Eric William Gottesman

This was a shockingly nice hotel for the price. Would definitely come back. Nice beds, helpful staff, strong water pressure in the shower.

Business

10/10

Exceptional

03 Jul 2026

Vicki

The staff were friendly. The room was very comfortable

Partner

8/10

Excellent

01 Jul 2026

Jai

This was a convenient location downtown. We had a suite and I liked that there was some separation from the bedroom. The Fitness room was good and well equipped. I had to move stationary bike in order to watch the TV as it was World Cup. The unicorn restaurant beside and the Starbucks were very convenient. We had a lovely fast meal at the unicorn. The only glitch was the elevator requires your card key and it would move so quickly, and the card reader was slow, so sometimes the elevator would take off to a different floor before we’ve had a chance to select ours, but a minor glitch.

Partner

6/10

Pleasant

29 Jun 2026

Victor

The room was not clean; it was dusty, with stains on the bed duvet and a blood-like stain on the shower curtain.

Self

6/10

Pleasant

28 Jun 2026

Robert

i want to like this place as it's decent enough for the price point but lacks consistency is service. Housekeeping continues to be hit and miss, in the past they have moved me to a different room when toilet clogged and no heat in winter but on this trip on a two reservation trip I was caught off guard when they moved me for the second reservation but continuous nights. I thought they had upgraded me until the bill came and they said i had requested the upgrade through there program which I did not as would not make a lot of sense to spend almost $1k for 30 hours in a room there. The move of rooms was a pain for me and then to protest the charges and a missing credit were yet more hassle. I left this place not feeling so great this time and will be looking for alternative choices for next month when I again visit the city. This place could be much better with some attention to details and eventually a refurbishment.

Self

10/10

Exceptional

28 Jun 2026

Brad

Clean with large rooms and a friendly staff.

Partner

10/10

Exceptional

28 Jun 2026

Jason

Great location. Awesome staff

Partner

10/10

Exceptional

28 Jun 2026

CYNTHIA

Everyone was very eager to help and friendly. Be sure to ask for water they offer it free but you must ask. The restaurant on site had great food and the staff their was wonderful as well.

Business Self

8/10

Excellent

28 Jun 2026

Derek

Amazing staff … very kind and helpful … need some room updates and touch-ups but its a great place to stay

Self

8/10

Excellent

27 Jun 2026

Rosalie

Breakfast was expensive, it was more like a continental breakfast. Room was ok , just dust in places you could see that have not been wiped in awhile,30 dollars for parking is alittle much.

Business

10/10

Exceptional

25 Jun 2026

Emilie

Great workout room. Clean facilities.

Self

10/10

Exceptional

23 Jun 2026

Wayne

The noise from the elevator was the only problem as we had a upgrade?

Partner

6/10

Pleasant

22 Jun 2026

Amarna Holistic

Had to call to have amenities stocked (toilet paper, etc). Also, for a delux king room we had three small pillows on an expanse of bed. Had to get two more for comfort. Had to also call twice to get request fulfilled. Rooms could use a bit of updating.

Partner

8/10

Excellent

21 Jun 2026

Peter

Probably time to refresh the rooms but it’s still a good place to stay and a good value.

Self

10/10

Exceptional

21 Jun 2026

Stephanie

Great breakfast buffet

Family_with_children

10/10

Exceptional

20 Jun 2026

Michelle

Great location! In walking distance to Rogers arena and lots of different shops/restaurants.
Spacious and clean room! Slow elevator but besides that fantastic stay!

Partner

6/10

Pleasant

17 Jun 2026

Nicole

Room was fine, once the ripped sheets were changed. Otherwise very clean. Overall, a good, quality hotel and would have rated it higher if it was a more reasonable price. It was nice, but not $300 per night nice. I did appreciate the security in the parking lot at night though.

Self

10/10

Exceptional

17 Jun 2026

Shane

Clean good staff

Self

6/10

Pleasant

15 Jun 2026

Loren

It’s an ok place to stay.
Just don’t pick grad season to plan a stay.
No included breakfast. But there is a $20 ok small buffet’ only GF is eggs and ask for gf toast.
Only 3 small pods of ok expresso coffee for two people. Asked two times to get an extra but got nothing.
Fridge was ok but very noisy.
Toilet not ok, leaked and randomly would (flush) run loudly to fill the tank. Have toilets turned into children’s size because of cost? How about a grown up size for the price of the room?
The ok shower is large head with very tiny holes like a very soft rain.
Parking is ok but only few spots under a roof with electric plugs.
NO level 2 EV charging but those plugs for 110v level 1. If you under the roof.
3 Pillows were ok but weird 1 lumpy, 1 hard, and 1 less hard.
You have to walk a few blocks for food and drink.

Partner

10/10

Exceptional

15 Jun 2026

Jacques

Best part it across the street from Mark’s restaurant which is amazing

Partner

6/10

Pleasant

15 Jun 2026

brenda

Decent location. Room was clean, but furniture seemed well worn. Hotel is a bit tired

Partner

6/10

Pleasant

14 Jun 2026

Debra

closet door wouldn't close, the base of the bed had sharp corners that you couldn't help bumping into, the sliding barn door for the bathroom was heavy and noisy, the bathtub was very slippery (no mat).

Partner

10/10

Exceptional

14 Jun 2026

Katelyn Beatrice

Upgrade was available so got a suite which was a nice bonus. Extra space

Self

10/10

Exceptional

13 Jun 2026

Ross

The hotel location was perfect for our stay.
Older hotel but well kept and very modern.

The hotel staff where amazing. Made out staff most enjoyable.

Looking forward to our next stay 😊

Partner

6/10

Pleasant

12 Jun 2026

Nicole

Front desk employee at check in was borderline rude, was not impressed and she quoted me a rate that was $40 higher than Expedia so I sat in chair and booked with them. I ordered room service, a simple turkey club with fries and gravy and after a long wait it finally arrived and all was ice cold. They charge a $2 fee plus 18% tip as well I tipped $5 when delivered and definitely was a waste of money, very disappointing as I had a long day and I was hungry. Hotel charges $30 per night for parking as well. Save yourself overall and book another hotel.

Self

8/10

Excellent

09 Jun 2026

Jagrup

Nice

Friends

10/10

Exceptional

08 Jun 2026

jaeyong

Good to stay
Staffs were very kind

10/10

Exceptional

07 Jun 2026

Terry

The staff at this hotel work very hard to accommodate their guests. Very easy check in. Room could be updated stayed on the 16th room but still very comfortable. I definitely would stay here again..

Partner

10/10

Exceptional

05 Jun 2026

Joy

I did not like the fact that we had to pay $30 a day for parking!!! BEWARE OF HIDDEN FEES!

Partner

10/10

Exceptional

03 Jun 2026

Danna

Enjoyed our stay

Family_with_children

10/10

Exceptional

02 Jun 2026

Allison

Great room, staff very helpful.

Friends

10/10

Exceptional

01 Jun 2026

James I

The room was clean. The management and employees of the hotel treated me well took care of me. What more could a person ask for

Self

6/10

Pleasant

31 May 2026

Laura

Clean hotel, great staff and a great location! Downsides are mostly because we are very tall... the shower head is set at like 5 foot 8...so us at 6ft and 6ft5...we just didn't fit...haha. also the bed is really low to the ground. Finally...the bathroom is not very private...Just a sliding barn door...I would much rather just have a door that actually makes it a separate room.

Partner

10/10

Exceptional

30 May 2026

Anthony

The room was clean and the staff was great, I wasn't impressed that they charged us $30.00 to park our car though. Nobody told us that when we reserved the room.

Partner

8/10

Excellent

30 May 2026

Eric

The hotel is nice and well located. Mr. David in front desk was very helpfull.
Internet is very bad and slow, and is the only reason why I give 4 stars, otherwise wll be 5.
I enjoyed my stay.

Partner

8/10

Excellent

30 May 2026

Ethan

Great value hotel. Very clean rooms with comfortable beds. Breakfast had lots of options with great service from Deena.

Partner

8/10

Excellent

29 May 2026

Jamie Lee

It was priced well for the room. The restaurant was not busy which had us worried but the food was good.